INSCRIPCIÓN DE OFERTA DE EMPLEO EN SAPROMIL DATOS DE LA OFERTA TIPO DEL PUESTO: Service Desk Analyst DESCRIPCIÓN: The service desk analyst will perform duties such as the following: Provides superior customer service and responsiveness that inspires confidence with the customer. Analyses incident and try to fix during call with the user Works on Support requests Applies advanced problem solving skills and experiences in problem fault resolution. Utilizes and maintains standard operating procedures, processes and support documentation. Establishes strong working relations with customers and team members. Validates and assures escalation processes are monitored for SLA compliance Engages other Service Lines, branches, corporate groups and service desks to improve service quality and SLA delivery levels. NÚMERO DE PUESTOS: 7 LOCALIZACIÓN DEL PUESTO PAIS: BÉLGICA POBLACION: MONS PERFIL PROFESIONAL DEL MILITAR (DEL CATÁLOGO DE PERFILES PROFESIONALES) AREA Tecnologías de la información y PERFIL Gestión / Administración de FUNCIONAL: Comunicaciones PRINCIPAL: Sistemas de Comunicaciones IDIOMAS (NIVELES DEL MCERL) COMPRENSIÓN AUDITIVA: B2 COMPRENSIÓN DE LECTURA: B2 INTERACCION ORAL: B2 EXPRESIÓN ORAL: B2 EXPRESION ESCRITA: B2 TIPOLOGIA DEL PUESTO SECTOR (BANCA, INGENIERÍA, SEGURIDAD…): Informática y Telecomunicaciones CATEGORIA (COMERCIAL, ADMINISTRACIÓN…): Informática y Telecomunicaciones ESTUDIOS MÍNIMOS: Bachillerato EXPERIENCIA REQUERIDA: Al menos 1 año TIPO DE CONTRATO: Inicial de 5 meses, ampliable a 2 años JORNADA LABORAL: Completa SALARIO BRUTO ANUAL: Sin especificar OTRAS The position requires holding an individual security clearance of “NATO SECRET”. CONSIDERACIONES: The place of work is Mons, Belgium. Candidate must be prepared to travel and be at sites other than primary in site locations, including deploying in military operations. Minimum 1 to 3 years recent experience in Service Desk Operations. Extensive knowledge of and experience in the installation, maintenance and troubleshooting of MS Windows 7, MS Office, Visio, MS Project and Internet Explorer. Experience in the installation and maintenance of mobile computing solutions (e.g. VPN access, Notebooks, Remote Access, WLAN and iPhone) Extensive experience in end user support in general. Customer focus and service orientation mind-set as well as highly effective interpersonal skills in dealing with demanding customers under high workload. Experience in performing user administration in MS Active Directory and Exchange. Knowledge of Outlook configuration and administration and troubleshooting in an MS exchange environment. VIGENCIA DE LA OFERTA DE EMPLEO FECHA PROPUESTA PUBLICACION: FECHA LIMITE CV: 3/4/2015