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COLLABORATIVE CARING
Stories and Reflections on Teamwork in Health Care
EDITED BY SUZANNE GORDON, DAVID L. FELDMAN, MD, AND MICHAEL LEONARD, MD
ISBN: 978-0-8014-5339-7 | 264 pages | $27.95/£17.50 hardcover
SERIES: THE CULTURE AND POLITICS OF HEALTH CARE WORK
“Collaborative Caring makes a unique contribution in the scope and breadth of teamwork it considers. It is an
important book.”—AUDREY LYNDON, PHD, RNC, FAAN, UNIVERSITY OF CALIFORNIA SAN FRANCISCO
“Teamwork is the neglected part of medical training and the new frontier for reliable delivery of quality care. It’s
not enough to know what to do. Providers need to be able to deliver that care reliably—and that takes teamwork.
This book emphasizes the essential elements of real teamwork: actions coordinated by a shared goal, shared
mental model of the situation, cross-monitoring, a flat hierarchy, mutual respect, and trust. If your operating
room team or patient care team does not have these characteristics, then this book is for you.”—JOHN R. CLARKE,
MD, PROFESSOR OF SURGERY, DREXEL UNIVERSITY; CLINICAL DIRECTOR FOR PATIENT SAFETY AND QUALITY INITIATIVES, ECRI INSTITUTE; CLINICAL
DIRECTOR, PENNSYLVANIA PATIENT SAFETY AUTHORITY
“Collaborative Caring tells the human side of health care through a clever collection of frank essays and personal accounts on teamwork. While it candidly
acknowledges the personal, cultural, and political tribulations faced by health care teams everyday, it also inspires perseverance and fortitude by arming
readers with stories that can be retold to drive meaningful teamwork in their own workplace.”—JOHN CHUO, MD, MS, CHILDREN’S HOSPITAL OF PHILADELPHIA AND
UNIVERSITY OF PENNSYLVANIA
SUZANNE GORDON is coauthor of Beyond the Checklist: What Else Health Care Can Learn from Aviation Teamwork and Safety and coeditor of First, Do Less
Harm, both from Cornell. She is coeditor of the Culture and Politics of Health Care Work Series and was program leader of the Robert Wood Johnson–
funded Nurse Manager in Action Program. David L. Feldman, MD, is Senior VP and Chief Medical Officer at Hospitals Insurance Company. Michael
Leonard, MD, is Managing Partner at Safe and Reliable Healthcare, Adjunct Professor of Medicine at Duke University, and a faculty member at the
Institute for Healthcare Improvement.
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