1. Ingeniería

MiCloud Enterprise
Unified Communications As A Service
with Virtual1 Network Connectivity
As the economic environment improves, more and more businesses are looking to grow without
incurring significant increases in real estate or human resource. Cloud communications can help
businesses achieve these objectives through better communication and teamwork.
Mitel® MiCloud is a scalable IP communications service that allows organisations to dramatically
reduce the capital investment, complexity and support cost associated with an on-premise
solution. When combined with Virtual1’s secure, resilient network connectivity, MiCloud
customers have access to a comprehensive communications suite that combines IP telephony,
unified communications and collaboration into one managed service.
Key Features
• For organisations with 30 to
30,000 users
• Hundreds of call control features
available as standard
• Auto attendant, recorded
announcements, unified
messaging and visual voice mail
• Audio, video and web
conferencing – enable
teamwork from anywhere
• Support for voice, email,
fax, web chat, and social
media interaction
• Leverage data centre investment
in security and availability
• Secure, resilient,
scalable connectivity
Transform Your Business
Managed Communications
Fully featured voice communications combined with a
MiCloud Enterprise UCaaS is delivered from a secure data
wide range of IP telephones enables MiCloud Enterprise
centre environment. The service leverages VMware® vCloud®
UCaaS to be tailored to any business. Mobile devices can
technology to maximise availability. Your chosen partner will
be incorporated to streamline communications and
help you define requirements, manage implementation and
reduce call costs. Staff are able to make better
provide a point of contact for ongoing support.
communication decisions using a corporate directory
with presence information. Distributed teams are able to
Choice of Deployment Model
work together from any location using audio, video and
Organisations can combine on-premise and cloud
web collaboration.
Cloud Access
communications to optimize head office, branch office
and mobile deployment. The use of common software
and IP telephones enables organisations to protect their
Virtual1’s carrier grade network provides end-to-end quality
investment when migrating from on premise to cloud.
of service connectivity into MiCloud. Our customers are
Your chosen partner will be able to advise on the best
able to track bandwidth utilisation and monitor availability
deployment option for your business.
through Virtual1’s network monitoring tool.
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Overview of MiCloud Enterprise UCaaS
Benefits of MiCloud Enterprise UCaaS
OVERVIEW
DERIVED FROM SHARED SERVICES
• For organisations with 30 to 30,000 users
• Shared hardware and support realises cost savings
• Striving to improve productivity through better
communication and team working
• Delivered from a secure, high-availability data centre
• Looking to improve customer interaction
• Ideally suited to distributed organisations with
multiple offices and / or mobile workers
• User licenses optimised for office, knowledge and
mobile workers
MiVOICE BUSINESS EXPRESS
• Hundreds of call control features available
as standard
• Hotdesking – make any desk your own
• Single Number Identity – direct incoming calls to
any device
• Technical specialists are on-hand 24/7
IMPROVED BUSINESS AGILITY
• Support for distributed organisations with multiple
offices, home and mobile workers
• Better communication and teamwork facilitated
by IP telephony, unified communications
and collaboration
• Scales with your business needs
• Support for smartphones and tablets
SIMPLIFIED SUPPORT
• Managed communications with an agreed service level
• Auto attendant, recorded announcements, unified
messaging and visual voice mail
• Software assurance, upgrades and support are taken
care of
• DynamIc status – drive device availability through
calendar entry, location or connectivity
• No need for specialist resources in house
• Corporate directory with presence information –
make better communication decisions
• Audio, video and web conferencing – enable
teamwork from anywhere
MiCONTACT CENTER
• Your chosen partner will help to define requirements,
manage implementation and provide a point of contact
for ongoing support
FINANCIAL GAINS
• Benefit from new technology immediately – rapid
deployment without capital expenditure
• Support voice, email, fax, web chat, and
social media interaction
• Integrate mobile devices to reduce call charges
• Integrate with IMAP email systems
(eg: Microsoft Exchange or Gmail)
• Frees up capital to invest in core business activities
• Interactive Voice Response (IVR) and advanced
routing to intelligently manage caller
expectations though self-service menus and
in-queue announcements
• Browser-based tools for forecasting and reporting
on agents and queues, manage contact centre
performance and traffic analysis
• Call recording in support of compliance and
quality monitoring
MiCLOUD INFRASTRUCTURE
• Secure, high-availability data centre
• Resilient, scalable connectivity by Virtual1
• Track bandwidth utilisation and monitor availability
using Virtual1’s 1View network monitoring tool
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• Predictable cost – price per user per month
VOICE-READY CONNECTIVITY
• Virtual1 – designed for voice
• Uncontended ‘business only’ network
• View your estate with desktop alerts, track
bandwidth utilisation and monitor availability
Mitel IP Phones
MiVOICE 5360 IP PHONE
MiCOLLAB CLIENT
Executive business phone
Available on smartphone
MiVOICE 5304 IP PHONE
MiVOICE 5312 PHONE
MiVOICE 5324 PHONE
Basic IP display phone
Entry key system phone
Mainstream key system phone
MiVOICE 5320e IP PHONE
MiVOICE 5330e IP PHONE
MiVOICE 5340e IP PHONE
Entry business phone
Mainstream business phone
Premium business phone Mitel | 4
Specialist Devices and Accessories
MiCOLLAB CLIENT
MiVOICE CONFERENCE PHONE
Available on tablet
Conference / video phone
MiVOICE BUSINESS CONSOLE
MiVOICE OPTIONS
Add programmable key modules, cordless handsets and
headsets, and analog interface modules
For more information on how MiCloud Enterprise Unified Communications as a
Service can help you, please contact: +44 1291 436119 • mitel.com
mitel.com
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