SUN CITY HOME OWNERS ASSOCATION 2015 FEBRUARY NEWSLETTER From the President Each year SCHOA hosts its Annual Meeting as required by the Bylaws of the organization. This year’s event reported accomplishments of 2014 and the goals for 2015. The theme of the year’s meeting was “Residents…..New and Current.” Local representatives Senator Debbie Lesko, Representative Rick Gray and Supervisor Clint Hickman joined residents at this year’s interactive meeting. With the support of Senator Lesko, a highlight of the year was the signing of the Golf Cart Legislation during the summer. This was a milestone for SCHOA and its Transportation Committee which had worked diligently for several years on behalf citizens under the direction of Board Vice President Powell. This year’s keynote speaker, Supervisor Hickman, reported one of his top priorities was to better fund Public Safety; this has been done by adding 8 new Sheriff Deputies to the Sun Cities. There have been over 1,450 citations in Sun City since the traffic suppression was initiated. Another top priority is transportation. One of the most exciting transportation developments is the MCDOT SMARTDrive Program, which is designed to bring the latest innovations in traffic management technologies and research to the West Valley to save tax dollars. Greg Eisert, Chairman of SCHOA’s Governmental Affairs Committee, remained vigilant throughout 2014 by attending ongoing ACC hearings and reporting back to Sun City citizens regarding the ongoing EPCOR Wastewater Increase issue. Beginning with the February 2015 EPCOR billing, there will be a $4/month increase based on the ACC unanimously voting to accept the proposed Interim Settlement Agreement. At this time, EPCOR is now required to file a rate case for all five of its wastewater districts on or before September 30, 2015. SCHOA will remain diligent following this Community concern on behalf of residents. 2014 marked the year that SCHOA expanded its Marketing Department with continuing Town Hall Meetings and informative monthly newsletters, invited Business Partners the opportunity to advertise, and published the first Community Information Guide which includes the Covenants, Conditions and Restrictions (CC&Rs). An accomplishment of 2014 is an increased membership, which continues to be $20 annually. This year’s meeting invited all residents to join the organization and stressed SCHOA is invested in protecting property values of the “first Sun City in the country” for all. Even though there was an increase in membership, SCHOA’s goal is to have its membership 100% of Sun City citizens. The Compliance Department met record accomplishments in 2014. There were over 7,000 processed violations, resolution to 19 business complaints, 54 Community Intervention Program cleanups and 49 Residents and Assistance and Maintenance Program cleanups. The CIP and RAMP programs are supported through donations and volunteers who wish to maintain Sun City as the Community it was designed to be……….a viable, pleasant and peaceful retirement community. Each of these programs takes care of property concerns that are violating community guidelines; quite often these outreach programs are assisting neighbors in need. In 2014 the Business Partner Program was revamped to offer more services to businesses as well as SCHOA members. This Program assures businesses which are members have been vetted and are qualified under SCHOA guidelines. The Home Owners Association is committed to its member businesses. In 2014, the Business Partner of the Month was initiated. As this was done at the end of the year, the Annual Meeting recognized 2014 Business Partners of the Year. The criteria for being recognized are exemplary services, exemplary customer service, received testimonials as well as the business being willing to assist citizens who may have extenuating circumstances. SCHOA provided each Business Partner with a Certificate of Appreciation as well as a plaque that has been placed in the SCHOA lobby identifying those who were recognized in 2014 at the Annual Meeting. Each month there will be a Business Partner of the Month who will be recognized in the monthly newsletter. The SCHOA Business Partners of 2014 are: All Pro Home Services, Apart Builders, Armendariz Landscaping and More, Art King Roofing, Bluebird Painting, D&M Roofing, Dave Limone Masonry, General Exterminating, Hamilton and Humbarger Plumbing and Drain Cleaning, Inc., Legacy Roofing, Perfect Results, LLC, R. J. Locksmith, Singletary Plumbing, Silvia Vazquez and Martin Garcia Landscaping, Sun City Mechanical, LLC, and TKS Solutions. The home owners’ association goals are to remain vigilant and focus on protecting community values and standards of the CC&Rs, advance needed membership and more community involvement, provide assistance to those in need and to continue to work with MCDOT, ADOT, MCSO, the Sun City Posse, Maricopa Board of Supervisor and County planning through SCHOA’s Transportation Committee to continue to correct and improve SCHOA’s infrastructure. Also included are raising awareness through marketing outreach, continuing to build the Business Partner Program and local Sun City community organizations. SCHOA will continue its commitment to take a proactive approach with the State Legislature, RUCO, and the Arizona Corporation Commission regarding issues affecting Sun City residents. I would like to personally express appreciation to all members for their support of SCHOA. The 2015 Board of Directors and Staff are committed to working for Sun City and its residents. We look forward to meeting you in person when you visit the office, attend the monthly Board of Directors Board meeting, Town Hall Meetings or other SCHOA events. Sincerely, Lloyd Maple, President Board of Directors OPEN AIRE MARKET – MARCH 16, 2015 – Mark your Calendar You won’t want to miss this fun Sun City event. The Fifth Annual Open Aire Market will take place at the Sundial Recreation Center on Monday, March 16, 2015. There will be a wide variety of business partners and vendors attending who will be marketing and selling their services and products. The event begins at 9:00 a.m. and will be a fun day for all. Registration forms are available by visiting www.suncityhoa.org or by visiting the office. If you would like to receive information and haven’t been a vendor in the past, contact the office to be assured you receive the information. This event is limited in terms of spaces available; early registration is recommended. Registrations for the 2015 event are coming in very quickly. If you would like further information, contact the office. SCAM WORKSHOP On February 18, 2015, The Sun City Home Owners Association will be partnering with The Sun City Posse hosting a workshop addressing Computer Crimes, Fraud and Scams. Joan Campbell with the Maricopa County Attorney’s Office will be addressing Crime Prevention and Crimes against the Elderly. SCHOA and The Posse are each receiving reports from residents addressing ongoing concerns about scams. This is the second workshop that will be held in the past few months addressing this important issue. All residents are asked NOT to allow anyone in their home they don’t know, not to speak to anyone on the phone who may be attempting to sell anything, and to contact the SCHOA office before hiring any business to do work at your home. All home owners association business partners have been approved by qualifying under SCHOA guidelines as businesses residents can trust to perform services and to charge fairly. This important workshop will take place at The Sun City Posse office on Wednesday, February 18, from 2:00 p.m. – 4:00 p.m. The Posse address is 10861 Sunland Drive, Sun City, AZ 85351. For information, contact The Posse office at 623-972-2555 or The Sun City Home Owners Association at 623 974 4718. MARCH TOWN HALL MEETING – “When is When” On March 16, 2015 the Town Hall Meeting will be featuring a local attorney and health care providers addressing: “’When is When’ – An Overview on planning ahead to allow you to understand the importance of knowing your health and wellness options.” This informative event will provide valuable health-care information today and beyond. The speakers will be David T. Eastman, Attorney at Law, Morris, Hall and Kinghorn, P.L.L.C., Dr. Christine M. Estrada, DO, MPH, MBA, Lotus Transitional Health Services; and Penny Karle, CSA, Certified Senior Advisor, Director of Community Outreach, Adult Assistance Homecare. Mr. Eastman will be addressing what legal documents are needs and required pertaining to your life choices, Dr. Estrada will address “Palliative Medicine – Bridging the Gap between Curative and Comfort Care.” Penny Karle will focus on “What You Need to Know; When is it Time to a ask Questions about Living Options.” This meeting will take place at the Sundial Recreation Center, at 10:00 a.m. You won’t want to miss this important opportunity. More information to follow. SUN CITY HOME OWNERS ASSOCATION CALENDAR There is a limited number of the 2015 Annual Calendars left. This beautiful publication is made available at no charge. Photographs have been made available by the Camera Guild of Sun City. Calendars may be picked up at the SCHOA office. DONORS – Thank you for Supporting Sun City Neighbors! The Home Owner’s Association outreach programs are made available through generous donations. All donations are appreciated whatever the amount. We would like to express appreciation to the following residents and organizations for their recent generous contribution of $100 or more. Mr. and Mrs. Thomas Chumura Evelyn McCrea GRANT WRITING The Sun City Home Owners Association is interested in applying for grants in an effort to expand its services. Anyone who may be interested in discussing this opportunity is asked to contact the SCHOA office at 623 974 4718, ext. 211. SUN CITY OFFICE OF TAX AIDE The Sun City office of AARP Tax-Aide is providing free income tax information to explain some of the changes that might affect the 2014 tax federal and Arizona state return, and to provide information. This service is provided at the Sun City Community Assistance Network office. For information, call 623 933-7530. DIAL-A-RIDE UPDATE All Sun City senior residents over 65 years old can use Dial-a-Ride for $4.00 one way; cash/correct change is required. You do not have to be lowincome or disabled, but you do need to be 65 years of age. A driver’s license, state ID or Medicare card will serve as proof of age. Donations are appreciated and necessary to insure the continuation of this worthwhile program. Please call the SCCAN office at 623 933-7530 or email [email protected]. TRANSPORTATION COMMITTEE At the January SCHOA Transportation Committee Meeting officials from MCDOT presented their plans for safety improvements at the intersections of 99th & Cameo and 99th & Union Hills. These intersections presented unique challenges due to the open drainage canal down the middle of 99th Avenue. These improvements should occur in the 2015-16 time frame. Sgt. White of MCSO advised that their department in cooperation with the Sun City Posse are going to put on a golf cart safety drive which will involve the installation of seat belts. One of the leading causes of injury in golf cart mishaps is the failure to have or use seat belts. A group of residents from Hutton Drive were present to voice their concerns regarding vehicles speeding down their street. They requested MCDOT install a stop sign on Hutton somewhere between Del Webb & Boswell. They feel this would slow down traffic. MCDOT stated they will take this request under advisement. The next Transportation Committee will be meeting Wednesday, February 25 at 10:00 a. m. This meeting is open to the Community. SUN CITY HOME OWNERS ASSOCIATION MEMBERSHIP SCHOA is a valuable organization in Sun City; though small, it has great value. From Compliance to Membership, to an accredited Business Partner Program, to marketing/educational outreach as well as an active committed Board of Directors which is highly proactive on behalf of Sun City, the Home Owners Association is invested in “working for Sun City.” During the past year, SCHOA has maintained a high level of compliance management, expanded its Business Partner Program, and organized educational events in an effort to assist residents with Community education addressing issues of interest as well as growing the Residential Assistance and Maintenance Program (RAMP). This program is designed to assist residents in need (a confidential program). Each month on an ongoing basis, important electronic communications are emailed to all members for Community programs as well as impromptu, timely notifications. A monthly newsletter is published offering news and updates and is available on the website at www.suncityhoa.org. Membership continues to remain reasonably priced at $20/year and is voluntary. Members recognize the value received for available services and appreciate the commitment to keep membership manageably priced for all residents. A membership application has been added to the website www.suncityhoa.org; once you have completed the information, you are able to submit the form directly to the membership staff at the SCHOA office. Payment may be made online for your convenience. For more information, contact the office or [email protected]. Members are also committed to supporting SCHOA’s RAMP and CIP through donations. COMPLIANCE CORNER The Compliance Department remains busy assuring residents continue to adhere to CC&R standards. If you would like a copy of the CC&Rs, visit the website at www.suncityhoa.org. or you may pick a copy. If you have any questions, contact the Compliance Department for assistance. The staff is vigilant in following up when there is a reported violation. All information reported is confidential. It is required that a resident provides their name when submitting a report; SCHOA is unable to accept anonymous reports. Safety Tip: There have been several reports recently from residents who are concerned when they see neighbors opening their garage doors instead of their front door for a stranger. As always, don’t allow anyone in your home that you don’t know. Front doors can remain locked; an open garage door isn’t safe. This Year’s Citrus Crop This year, Sun City has an abundance of citrus produce. It is important the fruit is picked and not left on the trees; otherwise, the oranges/lemons/grapefruits will attract rats. If you need assistance, SCHOA has a list of business partners who are able to assist picking produce. Contact the office for information. Rats cause great damage; deter them before they find their way into our homes. Are your citrus trees hanging heavy with fruit you are already tired of eating? Turn your excess fruit into nutrition for Arizona’s hungry by donating your citrus to St. Mary’s Food Bank Alliance! The food bank is accepting citrus donations at our Surprise and Phoenix locations and will continue to until early April. Drop off your citrus Monday through Friday from 8 a.m. to 4 p.m. at Del E. Webb Distribution Center, 2831 N 31st Ave, Phoenix, 85009 or Surprise warehouse, 13050 W Elm St, Surprise, 85378. For more information, call 602 242 FOOD. Rodents/Rats are attracted to Citrus Trees As Sun City residents, we certainly hear, if not see, rodents/rats periodically. We all need to be responsible by protecting our homes and property against the harm that is caused by rats. With the abundance of citrus trees in Sun City, and the abundance of this year’s crop, it is important steps are taken to manage this concern. SCHOA and Maricopa officials encourage residents to clean their yards and be particularly aware of the concern of low-hanging citrus on fruit trees. This is a huge attraction to rats……..including damaging roof rats. If you are aware of roof rats, the first step is to seal your home………caulk holes, cracks and gaps in exterior walls and under the eaves of a building. Look for holes in exterior walls near dryers and under sinks, screen roof vents, put netting over weep holes at the bottom of stucco walls, and secure pet doors and window screens to be assured they are secure at night. Rats like to hide in shrubs and weedy areas. You can tell there are roof rats by orange husks that will be seen on the ground under citrus trees. There is also another type of rat called “wood rats” that will eat hoses and wiring in cars, will build nests in your garage; they chew cactuses and build nests under large bushes as well as gnawing on wiring for air conditioners or pool pumps and hoses for a drip irrigation system. These rats differ from the roof rat with larger ears and shorter tails. These rats will find sanctuary on patios where there are pots, debris, storage bins located. They will also nest in barbeques. These concerns can be managed by trimming vegetation and cactus, don’t allow vegetation to become thick. Have your roof inspected periodically and inspect your air condition and pool heater. It is important not to allow excessive debris to build up as this is an attraction to any rodent. SCHOA has business partners who specialize in extermination and roofing; they are available to assist you if you feel you may be dealing with rodents. St. Mary’s Food Bank will be accepting fruit through early April. Their phone number is 602 242 FOOD. Remodeling Tip Sun City homes offer a wide range of opportunities for remodeling and upgrading. Before making significant changes, it is suggested that you contact the Compliance Department. There are Maricopa County and SCHOA guidelines that need to be followed. The Compliance Staff is knowledgeable and able to assist you. There are times that remodeling has been done that hasn’t followed the CC&Rs which has necessitated changes and after the fact. Let SCHOA help you and save expenses! Security Lock Boxes Have you ever wanted to have a lock box to be assured in an emergency the fire department would be able to access your home, but didn’t think you could afford to have this installed? Lock boxes are available through the Sun City Fire Department. SCHOA partners with the SCFD if residents are unable to pay for this service by providing assistance. For more information, contact the SCHOA office. All information is confidential. BUSINESS PARTNER PROGRAM All business partners have qualified to be part of the Business Partner/Vendor Program when they initially register and must remain in good standing. Credentials are reviewed at the time of renewal dates. There are currently over 350 business partners who have qualified to provide services to members. All Business Partner members are able to have their business cards and brochures available in the office offering an excellent opportunity to market to the community. The Program continues to grow and to be improved. Recently, SCHOA began providing lanyards to all business partners, which will identify all registered members as vetted representatives. This is important for residents to be assured that vendors who are identifying themselves as being registered vendors are in good standing. If you are an active business partner and don’t currently have your lanyard(s), please contact the office to pick them up. They are available for all employees between the office hours of 9:00 a.m. and 3:00 p.m. For further information, contact the membership staff on extension 202 or 203. Residents are asked to contact SCHOA after using one of the business partners. When receiving comments, the record for the business is updated. The Sun City HOA is very pleased to report there are frequent reports from residents who are recommending a businesses. When discussing a company with a resident, the testimonies are very reassuring for a prospective customer. As always, “feedback” is appreciated. SCHOA selects Business Partner of January – Arizona Electric, Inc. Each Month SCHOA selects a Business Partner of the Month. The criteria is based on the quality of their work and service provided as well as testimonials received from Sun City Home Owner Association members. These business partners also provide services to residents in need when requested by SCHOA. The Business Partner of the Month for January is Arizona Electric, Inc. For the past six month residents who have used this business partner have reported: they provided excellent service, they know what they are doing, they did an excellent job, had equipment needed to do the job, arrived on time, performed the job very satisfactorily and we would recommend highly. Thank you Arizona Electric, Inc. for your commitment to Sun City residents! SCHOA is Growing! Business Partners are Invited to Grow with Us! Due to increased Business Partner memberships as well as requests for advertising in the Newsletter, businesses are welcome to advertise in the newsletter. For details and advertising pricing, contact [email protected]. SCHOA emails the monthly newsletter which reaches over 6,000 residents, posts it on the website, and copies are distributed throughout the community offering targeted exposure for businesses marketing in Sun City. Welcome New Members to SCHOA’s Business Partner Family! Cool Blew – Heating/Air Conditioning, Energy Audit, Plumbing 1-800 Water Damage-Arizona – Emergency Flood, Water Restoration Ensz & Sons Lawn Service – Tree and cactus removal, yard care, debris removal Forrest & Son Contracting – New Roofs; Roof coating/repairs/power washing – free estimates Advertising opportunities are offered in the Newsletter as well as Community Information Guide; for information, contact 623 974 4718, ext. 211. Sun City Express – Sun City’s Premier Transportation Service Sun City Express recently joined the SCHOA Business Partner family and has been serving Sun City since 1987. They operate 24/7 throughout the year and offer affordable, reliable, safe and friendly transportation catering to retirement communities. Their philosophy has been and still is to provide the highest level of service at a competitive price. All drivers are Department of Transportation qualified and have passed a required background check. Their fleet of vehicles are updated with customized safety equipment allowing customers to enter and exit easily. Sun City express has embraced current technological advances allowing them to track flights as well as the location of their drivers. Visit their website at www.suncityexpress.com which outlines their service area, pricing, frequently asked questions as well as details surrounding their frequent rider program. There is a current discount through March 31! Thank you, Sun City Express! Sun City Softball Team Supports Sun City Residents! The Residents Assistance and Maintenance Program designed to assist Sun City residents was supported in January by the Sun City Softball Team. For the past several years, these volunteers have come forward providing services for neighbors time and time again! For your dedicated, ongoing commitment to Sun City neighbors, Thank You! (L-R) Will Monks, Preston Lee, home owner Pam Hunter, Jim Keinath, Mike Kennedy, Mike Pruden, John Utke and Ken Krogh. Missing in photograph is Bob Holland. SCHOA MEETING ROOM If you are interested in using the meeting room, it is available to members at no charge on a first-come, space available basis. Membership must be current when scheduling an event. Business Partners may reserve the meeting room for $50/hour, not to exceed $100. Condominium association groups may reserve the meeting room at no charge if they are SCHOA members. Nonmember rental fees are: $50 for less than half a day; $100 for one-half a day (three hours); $150 for a full day (5 hours and 45 minutes). All meetings need to end no later than 2:45p.m. COMMUNITY UPDATES If you would like to place a notice for a community organization in the newsletter or on the website, SCHOA is happy to include the information to assist you in marketing your events; to submit information, for consideration, email [email protected]. ACTIVITY CALENDAR Monday, February 2 – 12:45 p.m. – Mini Maniacs Wednesday, February 4 – 10:00 a.m. – Del Buck Wednesday, February 4 – 12:30 p.m. – Lake Forrest Condo Thursday, February 5 – 9:15 a.m. – DAR Thursday, February 5 – 1:00 p.m. – American Legion Wednesday, February 11 - 9:00 a.m. – Ed Marshall Jewelers Thursday, February 12 - 10:00 a.m. – Socrates Thursday, February 12 – 1:00 p.m. – Casa Balboa Condo Monday, February 16 – Presidents’ Day Office Closed Tuesday, February 17 – Ancient Mariners – 9:00 a.m. Wednesday, February 18 – AARP DRIVING – 9:00 a.m. Thursday, February 19 – Capreata Condo – 10:00 a.m. Monday, February 23 – Bowles USA – 10:00 a.m. Tuesday, February 24 – Board of Directors Board Meeting – 9:00 a.m. Open to the Community Tuesday, February 24 – Environmental Committee Meeting – 1:00 p.m. Wednesday, February 25 – Transportation Committee Meeting – 10:00 a.m. Thursday, February 26 – Socrates – 10:00 a.m. Friday, February 27 – Spanish Brook – 10:00 a.m. Wisconsin Day Picnic – All are Welcome! The Wisconsin club was formed this past year for the purpose of organizing Wisconsin Residents and friends in the Sun City area. Our purpose is social. Our main event is the Wisconsin Day Picnic on Thursday March 5th, 2015. This event is held at the Sun Bowl in Sun City, from 10:00AM until 3:00PM. We plan to hold the Event each year. Wisconsin people have organized the picnic since the mid 70's but had run its course and was not held for a few years. Organizers thought the event should be brought back. A nucleus of people was formed to kick start the event again. We found none of the equipment was around that was used for the past events and no money was available for the operational expense needed to host such a large endeavor. 1200 to 1500 people usually attend the Picnic. The small group contributed the necessary funds to purchase new equipment, volunteers also found some of the past items used to serve that many people. The Sun City Rec Center workers were also very helpful and that is what triggered the group of volunteers to form a club and become the Wisconsin Event Club of Sun City. The officers for the club are President Gari Spagnoletti, Vice President Judi Spagnoletti, Secretary Daryl Lund, Treasure Sue Swiatowy and James Mrdutt at large member. Many volunteers also make up the group and along with many sponsors. Everyone looks forward to the Wisconsin Day Picnic. See you there! Quote for the Month “Some people grumble because roses have thorns; others are thankful the thorns have roses.” Sun City Early Bird Lions Club The Sun City Early Bird Lions have been working in Sun City for over 40 years addressing many needs with particular attention to sight and hearing disabilities. The Lions supply school children with glasses, collect and recycle used glasses and hearing aids, support recording for the blind and provide leader dogs. The support community programs to help neighbors in need and other programs to make life easier as their neighbors mature. The Lions work hard to earn money and donate an average of $25,000 per year to these causes. On March 26 and 27th, the Early Birds Lions will host their first Parking Lot Sale. Anything that is donated to this effort will can be used for tax purposes as the organization is a 501 c(3), Not for Profit Organization. If you would like to donate to this event, contact Pat Cushing at 713 826 5972 or Joyce Portz at 623 933 5106. Arrangements can be made to have donations picked up. Suitcases for Arizona Children in Foster Care There were 15,751 children in foster care in Arizona as of the end of March, 2014 according to the State of Arizona. When these children move from place to place, they usually have to carry their clothing and belongings in a garbage bag as they don’t own a suitcase. Candy Holstein, a retired social worker living in Sun City is asking for assistance in having as many suitcases as possible donated…….they don’t have to be new, but should be clean and look presentable and in good working order. Donations may be made at the SCHOA office Monday – Friday, 9:00 a.m. – 3:00 p.m. Candy will pick the suitcases up once a week and deliver them for the children in need. SUN CITY DIRECTORY It is with considerable pride that Sun Cities Publishing brings you the 55thAnniversary issue of the official Sun City, Sun City West, Sun City Grand Home Owners Directory. The directory will be delivered during January and February and is specifically and carefully tailored to meet the needs of the active lifestyle of Sun City residents. Appreciation is expressed to the Sun City Early Bird Lions Club for delivering the publication. Copies will also be available at the SCHOA office. The Directory is available at no charge through the generous support of yellow-page advertisers without whom the publication would not be possible. Residents are encouraged to patronize their businesses and utilize their products and services whenever possible. Appreciation is expressed to the Sun City Home Owners Association for managing modifications to the white pages. Updates and changes are gathered throughout the year by emailing [email protected] or [email protected] by contacting the office by phone. SHREDDING SERVICES Shredding services are available to all residents. Hours are between 9:00 a. m. - 2:45 p.m., Monday – Friday for this service. The cost for members is $5.00 each for the first two boxes and $3.00 for each box thereafter; for non-members, the cost is $10.00 each for the first two boxes and $5.00 for each box hereafter. Shredding is secure in locked containers which are picked up on site. NEWSLETTER The deadline for Newsletter submissions is the third Wednesday of each month for the upcoming edition. The newsletter is designed to offer event and activity information in the community; it is not a venue for political, religious, or community articles. Send information you would like to submit to [email protected]. The newsletter is available by email to members. If you know of someone who isn't receiving an electronic copy and is a member, ask them to contact the office and they will be added to the email list; if you know of someone who would like a copy and doesn't have a computer, copies are available at the SCHOA office. If they would like a copy mailed to them, we are happy to do that. Sun City Home Owners Association 10401 W Coggins Drive Sun City, AZ 85351 623 974 4718 Fax 623 977 7095 www.suncityhoa.org Office Hours (Excluding Holidays) 9:00 A. M. – 3:00 P. M.
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