"Hey Auto Dealer, SEND Me A Text!"
February 2, 2015 "Hey Auto Dealer, SEND Me A Text!" Over 50% of communication with customers is happening through text message! A mobile demonstration of text messaging with customers A study and deep look inside to a mobile user's habits and navigation through their smart phone Best Practices on professional text etiquette with customers How To Ensure Text Conversations are being logged into the CRM Do managers really know what is being said through text? Examples of what car buyers have said in regards to text conversations The "Walk Around" is now happening via text message. How to capitalize on this? Why you SHOULD NOT use "text slang" (LOL, TY, HAGD etc.) LIVE demonstration on a smart phone of how to log and keep conversations for future use WHY many deals have "tubed" via text message Car buyers have shown text is more convenient and favourable, why is this? This workshop will benefit sales associates, marketing personnel and upper management. By the end of this workshop you will have a detailed understanding of why mobile is not only important for search and discovery, but also as a communication tool to help aid the car buyer at consideration stage of buying process. Instructor: Ryan Holtz Edmonton - Thursday, February 19th Calgary - Friday, February 20th Registration Deadline: Friday, February 13th 9249 - 48 Street, Edmonton, AB. T6B 2R9 Ph (780) 465-8854; Fax (780) 465-6201 Email: [email protected] Website: www.mdaalberta.com Twitter: https://twitter.com/albertamda "Hey Auto Dealer, SEND Me A Text!" Registration Form Dealership: _______________________________________________________________ Address: _____________________________________________ ___________________ Tel: ( ) __________________________ Fax: ( Location: ) ____________________ _ EDMONTON CALGARY (Check-off Preferred Location) TBA Date: Time: February 19, 2015 February 20, 2015 9:00 am - 3:00 pm 9:00 am - 3:00 pm Croatian Cultural Centre 3010 - 12 Street NE Attendee(s): ___________________________ E-Mail Address: ____________________________ _______________________ _________________________ _______________________ _________________________ Fee: $249.00 + GST ($12.45) = $261.45 /1st registrant $220.00 + GST ($11.00) = $231.00 /each additional registrant from same dealership/ownership group *Fees include 2 coffee breaks and lunch. Cheque Enclosed (made payable to: MDA of Alberta) OR Please charge: Visa M/C Amex Card Number: ________________________________________________ Exp. Date: ______________ Name on Card: (please print) ______________________________ E-Mail Address: ______________________ Authorized Signature: _________________________________ Deadline for registrations is five days prior to course date. Confirmation will be sent out at that time. NOTE: No refunds will be issued for cancellations within 5 business days prior to course date and no shows Send To: Fax: (780) 465-6201 Email: [email protected] Mail: MDA of Alberta, 9249 - 48 Street, Edmonton, AB. T6B 2R9 SPACE IS LIMITED … REGISTER NOW!
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