1. Healthcare

Earn
25 CPD points
for attending
this event
Delegates attending this conference
may be eligible to receive Continuing
Professional Education credit or CPEs
toward ASIS re-certification.
Individuals seeking re-certification
credit should check with ASIS and
review the filing process at
https://www.asisonline.org/Certification/Recertification/Pages/default.aspx
Quaynote’s 3rd international conference on
Duty of care
Protecting workers & students overseas
Tuesday 17th & Wednesday 18th February 2015,
Millennium Gloucester Hotel, London, United Kingdom
The future suggests an increase in corporate & scholastic travel with many organisations venturing to destinations
outside of their historic territory. As new but unfamiliar destinations open up, organisations must now evaluate
whether their duty of care policies and procedures are still adequate for the regions in which they operate.
Quaynote’s 3rd international conference on Duty of care - Protecting workers & students overseas will continue to
discuss and bring to the forefront many of the complex issues employers and institutions have to face when responsible
for workers and students overseas.
Learn, network and gain free CPD points
This conference is CPD accredited by The Security Institute. Attendance will
reward delegates with 25 Continuing Professional Development Points.
Media partners and supporting organisations
Exhibitors
Who should attend?
Why attend this conference?
The conference will provide the
perfect opportunity to network
with your peers in the industry and
to swap ideas and best practice.
When employees work across borders, duty of care involves risk management
beyond the usual health and safety requirements of a familiar environment. As
workforces become more mobile, fulfilling duty of care can seem like a
daunting task for employers which is made more challenging by the
inconsistent standards across the globe. The balance between having
reasonable processes in place to protect staff overseas and conducting
business in an efficient and profitable manner can sometimes be difficult.
Anyone who is responsible for the
security, health & safety and
wellbeing of employees,
contractors, sub-contractors,
volunteers and students while they
are overseas will find the event
especially useful as will those
professionals with an interest in
duty of care and limiting employee
or student exposure to risk,
particularly those involved in the
areas of;
Corporate & physical security
professionals
Human resources
Health & safety
Corporate travel
Risk management & insurance
Assistance & rescue
Legal (inhouse & private practice)
Business Continuity
University administration
Project advisers
Operational security &
intelligence
As western companies seek to capitalise on increased consumer demand from
emerging markets, it is many of these perceived high growth areas that are
also deemed to be at high risk of terrorism, disease and riots. Threats faced
could range from theft of confidential and sensitive information, bribery,
sexual assault to the more widespread and unpredictable issues of terrorism,
political upheaval, infectious diseases, and natural disasters, all of which
increase the risk to the business traveller and in so doing the potential liability
of the employer.
The future suggests an increase in corporate & scholastic travel with many
organisations venturing to destinations outside of their historic territory. As
new but unfamiliar destinations open up, organisations must now evaluate
whether their duty of care policies and procedures are still adequate for the
regions in which they operate.
Many organisations are still unclear as to the scope of their liability regarding
duty of care. Duty of care is not an ethical concern but a legal obligation which
is embedded in workers compensation laws in the UK and can extend as far as
the dependents of international assignees. By protecting your employees, your
most valuable asset, you are protecting your business, financial and
reputational risks.
By attending this conference, delegates will be able to hear the latest advice on
risks posed to workers travelling overeseas and assess whether their own
in-house travel and risk procedures are up to date. Delegates will be able to
ensure they adequately understand the legal implications and liabilities of
managing overseas workers and that they are meeting their Duty of Care
requirements. The conference will provide an excellent opportunity to network
with peers, swap ideas and best practice and meet face to face the technology
providers who are offering solutions in this area.
To book a place on-line visit www.regonline.com/dutyofcare2015
For further information contact Caroline Fuller at [email protected] +44 (0) 797 4406 673
Programme (subject to change)
Fr21st
Tuesday 17th February 2015
08.00 Refreshments, registration and exhibition
08.50 Conference organiser`s opening remarks
08.55 Welcome from the Chair
Declan Meighan, CEO, Maxwell Lucas
Session One: What could possibly go wrong?
09.00 What risks are being posed to travellers in 2015 and where are they
happening?
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Overview of threats to travellers
The most significant development over the past year in the threat to travellers – ie the emergence of the Islamic State (IS) and the subsequent air strikes against it in Syria and Iraq
Risk to travellers from IS sympathisers and the direct threat from IS Threats not directly linked to IS, such as Kurdish unrest in Turkey and increased instability and criminality in Lebanon
What companies can do to understand and mitigate such threats
George Readings, Senior Editor, Stirling Assynt
09.25 Supporting international organisations to prepare and plan for the
Ebola crisis
l Identifying the scope, needs and associated health risks
l Defining appropriate but flexible response plans to ensure safety of
employees and business continuity throughout the course of the epidemic
l Debunking the myths of the disease – the importance of
consistent, accurate and ongoing communications
Dr Katie Geary , Medical Director – Assistance, International SOS
09.50 Safeguarding the health & welfare of personnel during emergency
humanitarian missions - lessons learned from the Ebola Outbreak
l Defining level of risk in order to put in place appropriate risk
reduction measures proportional to that risk
l Adequate preparation - physical & psychological health screening and preparation/resilience building
l Sustaining health & wellbeing in the field
l Aftercare on return home
l Managing concerns of UK-based staff as well as friends/family
Dr Simon Clift , Director of Health Services, InterHealth Worldwide
10.15 Questions
Programme (subject to change)
FriFriday
Tuesday 17th February 2015
Session Two: Who are we sending overseas?
10.25 Novice versus seasoned business travellers - how should an organisation meet its duty of care for each?
l What makes a traveller novice or experienced?
l The issue of experience and confidence leading to complacency
l How much responsibility should an individual accept for their own risk and should this differ with age?
l Should organisations be looking at different polices and procedures for each?
Suzanne Garber, International Film Producer & Travel Executive
10.50 Safeguarding the female traveller - how can companies develop programmes which enable female employees to safely and effectively conduct business overseas?
l Understanding the limitations of generic advice
l Issues arising from restrictive travel advice for women
l What are the key differences in the risk environment faced by women?
l How can multinational organisations overcome the challenges posed by
cultural principals and attitudes to women in certain countries?
l Pregnancy and travel - will your insurance cover complications?
Carolyn Pearson, CEO, maiden-voyage.com
11.15 Refreshments & Exhibition
Session Three: Kidnapping
11.40 Global kidnapping trends - where, why and how do different Kidnap for Ransom business models flourish?
l An alternative view of this global and globalised phenomena that seeks to understand the threat by examining the perpetrators’ perspective.
Alex Murray MBE, Operations Manager (Consulting), NYA International Limited
12.05 Questions
Programme (subject to change)
FriFriday
Tuesday 17th February 2015
Session Four: Duty of care perception & legal obligations
12.15 PANEL SESSION - Understanding the laws surrounding duty of care
As an employer or institution, do you fully understand the scope of your liability
regarding duty of care? This panel session aims to shed light on common questions, to clarify areas of confusion and to dispel common myths.
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Outline of the legal context and obligations
Being wise to local laws in the countries you operate in
What proactive steps should an employer take to make an employee aware of the health risks in the area they are travelling to ?
To what extent do organisations need to prove the employee’s understanding of their polices and procedures before allowing travel?
Does the law recognise the reponsibility of the individual to exercise certain actions to ensure their welfare?
Informed consent and the right to withdraw
What is an ‘assumption of risk waiver and are they upheld by courts?
Breaches of care and contributory negligence
Refusal to adhere to policy - what is the employer recourse?
Can the duty to risk access overseas workplaces be delegated to a third party?
What is a dynamic risk assessment?
The control test and agency agreements When might contractual indemnity be required?
Vicarious liability
Andrew Caplan, Partner, Kennedys
Jacqueline Cursiter, Associate, CMS Cameron McKenna
Suzanne Garber, International Film Producer & Travel Executive
13.00 Lunch & exhibition
Programme (subject to change)
FriFriday
Tuesday 17th February 2015
Session Five: Developing your duty of care policies and procedures
14.00 The challenges of implementing a travel tracking solution
l What are the common pitfalls and how might these be avoided?
Nick Hymans CPP CSyP, Regional Head Security Services EMEA, Credit Suisse
14.20 Training your staff in situational awareness
Key tips the savvy traveller should never forget
Guarding against scam techniques and common distractions
Don’t let this happen to you - using past incidents and near misses to
highlight what does actually go wrong
l Social media DOs and DON’Ts
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Angela Lawson MSc MSyI, Snr Lecturer in Security Studies, Resilience and Business
Continuity, Buckinghamshire New University
14.40 Africa bound travellers - how can organisations effectively inform of the risks and threats without creating paranoia?
l How necessary is documented and informed consent?
l Combatting anticipatory anxiety
Sandra Neylon, Group Health Manager, Tullow Oil
15.00 Questions
Programme (subject to change)
FriFriday
Tuesday 17th February 2015
15.10 PANEL SESSION - Developing a behavioural code of conduct for staff travelling
overseas
l Organisational culture
l Understanding where your company is most exposed
l Ensuring employee compliance
l Misconduct overseas
l Immunisations and anti-malarials - how to ensure your staff get them
l Freetime during travel status - at what point are you not on duty?
l Venturing off the beaten track - where do the boundaries of employer liability lie?
Andrew Kain, Founder & CEO, AKE
Charissa Upton, Senior Associate, Charles Russell
Nigel Carpenter, Director, Group Security & Emergency Preparedness ,
Amec Foster Wheeler Plc
15.40 Refreshments & exhibition
Session Six: Case Studies
16.05 Greenpeace and its duty of care to the activists detained in Russia
Kate Morton, Global HR Manager, Greenpeace International
16.30 AECOM case study
l Resiliency – using a three pillar strategy of Anticipate, Avoid and Absorb
Chris Rackow, Vice President & Chief Resilience Officer, AECOM
16.55 Crashing a plane in the Mexican desert - award-winning executive producer
Sanjay Singhal talks about the legal requirements for ensuring the safety of crew and by-standers in the filming of ‘Plane Crash’
Sanjay Singhal, Chief Executive, Voltage TV
17.20 Questions
17.30 Close of Day One and Networking Drinks Reception
Programme (subject to change)
Wednesday 18th February 2015
The Corporate Stream
09.10 Welcome from Chair
Declan Meighan, CEO, Maxwell Lucas
A CEO’s Perspective – considerations on what gets my buy-in?
l A Security Policy that is fit for purpose and effectively covers all risks
l Corporate understanding of where ‘Responsibility’ for Crisis Management resides
l Sufficient authority delegated to Crisis Management team to ensure its
effective operation
l Understanding how to achieve ROI for effective travel risk management
Andrew Kain, Founder & CEO, AKE
09.40 Energy & extractives industry case study
l pushing travel risk management up the agenda
l ownership of the travel management plan - bringing together the
stakeholders
l conducting test runs with the crisis management team
l creating a travel culture before it is
created for you
l Post trip feedback
Nigel Carpenter, Director, Group Security & Emergency Preparedness ,
Amec Foster Wheeler Plc
09.15
10.05 Why is cyber-crime such a significant and overlooked risk to the business
traveller?
John Rose, COO, iJET
10.30 Negative media publicity - can your
company withstand brand destruction?
l internal reputation damage
Shane Fankhauser
International Broadcast Media Consultant
10.50 Questions
11.10 Refreshments & exhibition
The University/Charity/NGO stream
09.10 Welcome from Chair
Rachel Stephenson, Director, Health and Safety Services, University of Hull
09.15 What challenges are facing the educational sector as it strives to meet its duty of care requirements to travelling staff & students? l Challenges around risk assessing study abroad programmes
l Reputational risk from incidents
l Duty of care as a receiver to overseas students
l Understanding where your institution is most exposed
Anthony Val Flynn, Security Team,
European Commission’s Humanitarian Aid and Civil Protection department (ECHO)
09.40 The changing security landscape for NGOs Ebe Brons, BoD INSSA & Director
Centre for for Safety and Development
10.05 Avoiding burn-out & compassion fatigue - best practice for NGO staff well-being
Kate Nowlan, Chief Executive, CiC
10.30 The challenges of academic research in
high risk areas
Michael Smith, Safety Policy Adviser
London School of Hygiene & Tropical
Medicine
10.50 Questions
11.10 Refreshments & exhibition
Programme (subject to change)
FriFriday
Wednesday 18th February 2015
Session Eight: Working with third parties when things go wrong
11.35 Screening third parties - do you know who you are working with?
l Expectations towards local providers
l Vetting local providers (transportation, guarding, advisors, incident response)
l Pitfalls in the use of local providers with real life examples
l Recommendations for vetting and improving cooperation with local
providers
Pascal Michel, Director, International Services, Result Group GmbH
12.00 To what extent can an embassy or consulate assist during a crisis?
l What assistance can an embassy or consultate offer?
l What common misconceptions arise?
l Assisting a multinational group of employees during a crisis
l Working with international agencies
l Understanding how bribery & corruption risks may impact your travelling employees
Maria Rennie, Head Crisis Training & Exercising Team, Crisis Management Department
Foreign and Commonwealth Office
12.20 Questions
12.30 PANEL - SESSION -What current and emerging travel tracker technology can assist organisations during a crisis and enable them to effectively meet their duty of care
responsibilities?
l Understanding your corporate appetite for tracking employees
l Issues around legitimately implementing a tracking system
l How do functionality and tools vary?
l Cyber security and devices - can you get hacked and tracked by criminals?
l What technology is available where there is no cellular or standard telephony service?
John Rose, COO, iJET
John Scott, Managing Director, Voyage Manager
Terry Daniels, General Manager , Range Global Services
13.00 Lunch and exhibition
Programme (subject to change)
FriFriday
Wednesday 18th February 2015
Session Nine: Split Streams
Session Six: Split Streams
Preparing your short-term traveller for
forseeable risk
Safeguarding expats and residential students
14.15 Ground transportation and driving
overseas
l Why are road traffic accidents such a significant risk for business travellers and NGO staff?
l Key warnings around self-driving
l Issues around lack of safety belt
legislation in some countries
Terrance Wesbrock, Director of Global Security,
International Medical Corps
Andrew Kain, Founder & CEO, AKE
15.05 PANEL SESSION
Managing the challenges posed by last
minute travel
l overcoming obstacles posed by
inaccurate travel data
l booking outside of approved vendors
l hotel security - what are the biggest threats?
Carolyn Pearson, CEO,
maiden-voyage.com
Terrance Wesbrock, Director of Global Security, International Medical Corps
Kate Morton, Global HR Manager,
Greenpeace International
15.30 Questions
15.40 Refreshments & exhibition
Air pollution - how does an employer or institution meet their duty of care when
sending employees or students to areas
suffering high levels of air pollution?
via weblink Dr. Gordon Peters,
Medical Director, North Asia,
International SOS
14.40 The challenges faced by trailing spouses
14.40 Promoting cultural awareness to the short stay traveller
14.15
Andy Davis, Managing Director,
Trident Manor
15.05
Hostile Surveillance Recognition
For Expats
l Importance of surveillance detection
l Principles of surveillance detection
l Detecting surveillance around
frequently visited locations
l Foot and mobile anti-surveillance tactics
l Common surveillance errors
l If you detect surveillance
15.30 15.40 Michael Cannon DCM, FSyl, CPP, CMAS, Founder/Managing Director,
Security Surveillance Solutions Questions
Refreshments & exhibition
Programme (subject to change)
FriFriday
Wednesday 18th February 2015
Session Ten: Selection criteria
16.05 PANEL SESSION : Matchmaking assignments to the right candidate how does selection criteria differ among corporations, universities and NGOs
l Understanding the impact of destination and occupational risk
l The mental strains of aid work - are you hiring the right staff?
l Assessing the needs of a project or assignment and selecting the right
candidate
Anthony Val Flynn, Security Team, European Commission’s Humanitarian Aid and Civil Protection department (ECHO)
Kate Nowlan, Chief Executive, CiC
Sandra Neylon, Group Health Manager, Tullow Oil
16.30 Chair’s closing remarks
16.35 Close of conference
The Venue
Millennium Gloucester Hotel London Kensington
4-18 Harrington Gardens, London, SW7 4LH United Kingdom
T.+44 (0) 20 7373 6030 F.+44 (0) 20 7373 0409
http://www.millenniumhotels.co.uk/millenniumgloucester
Situated next to Gloucester Road underground station, with access to three
major tube lines, the Millennium Gloucester Hotel London Kensington is
located in central London in the fashionable district of South Kensington. It
is easily accessible from both Heathrow and Gatwick Airports and London’s
business districts. The hotel is close to Hyde Park, Royal Albert Hall, Kensington
Palace and Gardens.
Millennium Gloucester hotel has 3 restaurants, the Bugis Street Brasserie
offering Singaporean Chinese and Asian dishes, the South West 7, a private
function room, and the Bombay Brasserie known for its Indian cuisine. Drinks
are served in two cocktail lounges and a club bar. Olive’s Restaurant is chic and
fashionable restaurant that serves international cuisine; Olives Bar is a favorite
place to meet. Humphrey’s Bar is a great place for a relaxing drink.
The Conservatory is a truly stunning
glass room, enhanced by its splendidly
up-lit palm trees and will provide the
perfect venue for the conference
networking drinks reception.
We have room rates agreed with the
conference hotel of £133 + VAT per night
including full English breakfast.
To book in at this rate please email
[email protected]
giving your name, date number of nights
and quoting the code QUAY160215.
Alternatively call the hotel on
44 (0)207 373 0409 quoting the code.
Duty of care
Protecting workers & students overseas
17th & 18th February 2015, London
Complete all relevant sections of this form and either:
Fax: 44 (0) 208 181 7251
Email: [email protected]
Or register online at www.regonline.com/dutyofcare2015
Holiday Inn Kensington Forum, London, UK
97 Cromwell Rd,
London SW7 4DN
Tel + 44 (0) 871 942 9094
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Delegate fees
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Standard rate: (Duty of care conference only): £495 + VAT = £594
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Standard rate: (Duty of care + Lone Workers conference): £795 + VAT = £954
Fees include access to the conference(s), buffet lunch, refreshments and evening drinks reception.
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This booking form constitutes a legally binding agreement. Payment must be paid in full prior to the
event. Cancellations must be confirmed in writing one month before the day of the conference and
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