1. Healthcare

Energy Plaza
Electronic Tenant® Portal
Created on February 5, 2015
Building Amenities: Conference Center
The Energy Plaza Conference Center is an ten-room facility available to the EFH family of employees and
tenants of the building. Located on the second floor of Energy Plaza, our conference rooms are available in
a variety of configurations to meet your needs, and each room is equipped with a telephone, whiteboard,
and projection screen. Additional audio-visual aids are available upon request. Please note that our
electronic data show projectors and conference telephones must be reserved through the reception desk
prior to your meeting date.
Complimentary refreshments are provided standard with your reservation and include coffee, bottled water,
and a selection of canned soft drinks. Other beverages, snacks, and catered meals are available at an
additional charge.
Our knowledgeable Conference Center staff is always happy to answer your questions about room setups,
capacities, or equipment, and can be reached by calling 214-812-6902 or via email at
[email protected]
Building Amenities: Copy Operations & Print Services
Energy Plaza has a Print Services operation located on the 5th floor. They offer a variety of services such
as copy operations, print services, stationary, forms management, and copier/fax administration. Please
visit their website at www.efhprint.com.
Hours: Monday – Friday 8am – 5pm
Main: 214.812.5325
After hours: 817.454.2757
Building Amenities: On-Site Amenities
Sunrise Café & Deli
1601 Bryan St. Dallas Texas
Energy Plaza
Hours of Operation:
Mon-Fri: 6:30 a.m - 4:00 p.m
(Except: New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve and
Christmas Day)
Serving Breakfast and Lunch
Catering Available, see store for details
Coffee & Pastries @ the Corner
1601 Bryan St. Dallas Texas
Energy Plaza
Hours of Operation:
Mon-Fri 6-4
(Except New Years Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, Christmas Eve and
Christmas Day)
NOW SERVING:
Pastries, Muffins, Yogurt, boxed cereals, just to name a few.
Coffee is also available in several choices: from Espresso, Frappucino's, to regular coffee and specialty
drinks.
Please see store for more details of other items available.
Juan Gaviota Flowers
Sold in Lobby on Fridays and special occasions.
Mezzanine Level Restrooms
There are pubic restrooms located on the Mezzanine level of Energy Plaza. The Mezzanine level can be
accessed by taking the Low Low Rise Elevators across from the Bullington Point exit.
B1 Vending/Eating Terrace
Located on the B1 level, there are a variety of vending machines and tables arranged around the fountain.
Tunnel System
From the B1 level at Energy Plaza, an access controlled doorway leads to the tunnel system, allowing
weather-protected access to a large community of tenants and numerous retail establishments.
Michael Buggs - Shoe Shine Services
1601 Bryan St. Dallas, Texas
Energy Plaza Lobby
Hours of Operation:
7:00am-12:00pm - Monday
Offering professional shoe shine services and shoe repairs
Building Amenities: Parking
EFH
Please contact Building Management at 214.812.6060 for parking related questions.
All Other Tenants
Please contact your tenant representative for parking information through your company.
If you are interested in daily parking, there are several parking facilities that are within close proximity of
Energy Plaza. Please visit
www.downtowndallas.org/forresidentsandvisitors/gettingaround.aspx to view the parking options near
Energy Plaza.
Building Operations: Billing Procedures
Payments - Rent and tenant charges are due and payable on the first day of each month. Tenant billing
invoices are sent to each tenant at the end of each month preceding the due date. Each tenant’s payment
procedure should be addressed upon move-in.
Billing Address - Each tenant's billing address should be established prior to move-in. Any changes in your
address should be communicated to us at the earliest possible date so we may keep our records current.
Building Operations: Building Directory
Information Pending
Building Operations: Building Hours
Hours and Holidays
Energy Plaza general building hours are 6am-6pm Monday through Friday and Saturday 6am-1pm. On
Saturdays, Sundays and major holidays, access to the building is restricted to tenants and their guests.
Energy Plaza is closed on the following holidays:
New Year’s Day
Memorial Day
Independence Day
Labor Day
Thanksgiving Day
Christmas Day
A lobby security officer will be on duty each of these holidays. Should tenants require any cleaning, heating,
ventilating air conditioning or other special services on any of the above holidays, please contact Building
Management 48 hours in advance. Tenants will be charged for building services on those days.
Building Operations: Building Management
Transwestern Commercial Services provides Energy Plaza with superior management operations as
part of the portfolio of properties managed by Energy Future Holdings Corporation.
The company relies upon a responsive staff and state-of-the-art computer systems to provide its
tenants the most efficient service.
Your Transwestern Commercial Services team is dedicated to maintaining a long-term tenant
satisfaction with quick responses to your comments and service requests.
The Building Management office at Energy Plaza is located on the 4th floor.
This office is available to service all your tenant needs and offers a wide range of services.
Questions and comments regarding any of the services at Energy Plaza should be directed to the
Building Management office and through our online tenant work order system by your tenant
administrator.
The office hours are 8am-5pm Monday through Friday.
During non-business hours, our phone line will be forwarded to Security.
The Building Management phone number is 214-812-6060.
EFH Team Members
Bob Keith, Director
Bill Wysoski, Manager Corporate Facilities
Transwestern Team
David Bryant, Senior Property Manager
Lisha George, Assistant Property Manager
Michelle Jinks, Assistant Property Manager
A.W. Steele, Senior Chief Engineer
Jamie Vaughan, Administrative Associate
Building Operations: Leasing Contacts
Energy Future Holdings Corporation staff work in conjunction with OMS Strategic Advisors, LLC delivering
services through a pro-active team driven approach.
EFH Team:
Bob Keith, Director - 214-812-4918
Bill Wysoski, Manager Corporate Facilities – 214-812-6911
OMG Strategic Advisors, LLC:
Lawrence Gardner
2591 Dallas Parkway, Suite 300
Frisco, TX 75034
p (214) 207-7720
f (972) 767-3902
[email protected]
www.omsstrategicadvisors.com
Building Operations: Security Overview
We believe our tenants' safety is paramount, and our top priority. Energy Plaza has an extensive security
team to monitor the property and its surrounding grounds 24 hours a day 7 days a week. All security
personnel carry radios and can be reached through the Security office at 214-812-6767.
Escorts provided 24/7
Security Officer escorts are provided upon request 24/7 garages within a three-block radius of Energy
Plaza. Please contact Security personnel at the lobby desk for escorts 214-812-2962.
Contact information:
Robert Etheridge, Manager Protective Services (Access Control)
Office - (214) 812-5035
Tom Kreuser, Director Corporate Security
Office - (214) 812-7124
Building Operations: Tenant Contact Information
In order to maximize our effectiveness in responding to your needs, and to improve our response time in
emergency situations, we ask that all new tenants fill out the Tenant Emergency Contact Sheet, and forward
immediately to Building Management. Please retain a blank copy of this sheet to send to us anytime there
are changes in personnel or responsibilities.
This information will allow us to contact the appropriate people in your organization with questions or
emergencies. All after-hours (home, cell) phone numbers will be kept strictly confidential and will be used
only if an emergency situation arises in your suite after hours or on the weekend. For more information
regarding tenant emergencies and designation of a tenant safety coordinator, please consult the
Emergency Procedures section of the handbook.
For each tenant in the building, building management requests the names of two (2) people for contact
purposes and the name of your accounting contact. These are personnel who will be responsible for
requesting services from the Landlord. These people should be able to sign service requests for additional
work, which may be provided at an additional cost.
The second name is that of an alternate contact. We are requesting the home telephone numbers of these
individuals in case of an after-hours emergency. All home telephone numbers are kept strictly confidential.
We are also asking for your accounting contact to assist with invoices and rental payment questions.
Click here to download a Tenant Contact Form
Building Security: Building Access
Access to the building is available 24 hours per day, seven days per week. Regular hours are from 6:00
a.m. to 6:00 p.m., Monday through Friday, and 6:00 a.m. to 1:00 p.m. on Saturdays. Entry to the building on
Saturdays and at times other than these hours through the Federal Street and Bullington Plaza Area
Entrances will require you to use your valid access card to gain admittance to the building. The front plaza
doors closest to the DART rail line are open 24 hours per day, seven days per week. After building hours,
you will be required to sign in and sign out at the Lobby Desk, which is manned by Security personnel 24
hours per day, seven days per week.
The glass doors at the back of the elevator lobby are reserved access for Building Personnel Only. If you
have boxes or catering needs, please see the Lobby Desk for admittance through these doors. You will be
required to show your building access card.
Tenant Access System Cards
Upon move in, each tenant will receive an access card admitting them to the building, the turnstiles and their
tenant floor.
Tenant Access System Cards (continued)
Lost or stolen access cards should be reported immediately to Access Control located on the B-1 level at
214-812-6253. There will be a charge to the tenants for cards that are lost, stolen or damaged.
When an employee is terminated from the tenant’s employment, his/her access system card should be
collected and returned to Access Control. On situations where the employee's access system card cannot
be retrieved Access Control should be notified immediately so access to the building can be disabled.
Access Control can be contacted at 214-812-6253 or [email protected].
In addition, it is the tenant’s responsibility to collect the keys and cards of all terminated employees in order
to maintain the security of the suite. If replacement locks are needed because keys have not been collected
from individual(s), the tenant will be charged for this service.
Building Security: Deliveries
Dock Access, Freight Access, Corporate Catering, Insurance Requirements
Energy Plaza Dock and Bullington Truck Terminal Rules
The City of Dallas operates and regulates the Bullington Truck Terminal and street access to the Energy
Plaza dock through City Ordinances ruling 18408.
Normal operating hours are 6:00 AM to 5:00 PM, Monday through Friday. Maximum access height is 14’2”,
with maximum length of 34’ during normal operation hours and restricted to the same company having only
one vehicle at the dock location during normal business hours. There is no limit on vehicles outside of
normal operating hours. There is a 30-minute time limit on loading and unloading during the 9:00 AM until
12:00 PM peak hours. No service vehicle can park after delivery of equipment and no parking of any
tenant’s private vehicles are allowed at any time.
1. Frequent Energy Plaza registered users with access cards will enter through the B-3 dock doors and
proceed to the Freight Elevator accessing the tenant areas.
2. Non-registered users will utilize the call box located at the B-3 Energy Plaza Dock Gate to notify
Security of their delivery. Security will escort them to the Lobby Desk for notification to the tenant.
3. All after hour’s dock delivery request must be approved through the management office at
214-812-6060 with 24-hour notice. A fee of $28 per hour shall be charged for use of the terminal
outside of normal operating hours, with a minimum of 2 hours.
4. After 1:00 pm, the City of Dallas does permit with approved signed notification form available at the
management office, longer loading and unloading than 30-minute time limit.
*
Listed below are pertinent City Ordinances pertaining to the use of the terminal:
Sec 28-128.9 - The terminal shall be used for the expeditious unloading and delivery or pickup and
loading of materials to or from businesses located within buildings opening into the terminal.
Sec. 28-128.10 - The normal operating hours of the terminal are from 6:00 a.m. to 5:00 p.m. Monday
through Friday. A person may, upon giving 24 hours notice, obtain permission from the Building
Management Office for after hour delivery. A fee of $28.00 an hour shall be charged for use of the
terminal outside of normal operating hours, with a minimum of 2 hours.
Sec. 28-128.11
(a) A person commits an offense if, during normal operating hours, he enters a vehicle ramp of
the terminal while operating a truck-tractor, semi-trailer, pole trailer or trailer.
(b) A person operating a truck-tractor, semi-trailer, pole trailer, or trailer may use the terminal
outside of normal building services hours if permission is obtained from the Building
Management Office.
Sec. 28-128.12
(a) A person commits an offense if, during normal operating hours, he stops, stands, or
parks a vehicle in the terminal for any purpose other than the expeditious unloading and
delivery or pickup and loading of materials to or from a business located within a building
opening into the terminal.
(b) A person commits an offense if, during normal operating hours, he stops, stands, or
parks a vehicle in the terminal for a period exceeding 30 minutes.
Vehicle size: Maximum height 14' 2", maximum length 34' during normal operating hours. Access is
restricted to one vehicle per company during normal operating hours. No limit outside of normal
operating hours.
Freight Elevator Access
All large deliveries must be scheduled through the management office. It is preferable that larger deliveries
be scheduled later in the afternoon. No deliveries using dollies or carts may be made through the lobby.
Any items that cannot be easily carried in the passenger elevators must be transported onto the freight
elevator.
Food Access
All catering deliveries require a tenant representative to meet the caterer at the Lobby Security Desk and the
tenant is responsible for the caterer until they exit the building. We ask that Building Security be notified of
all corporate catering deliveries prior to the delivery by calling the Main Lobby Desk at 214-812-2962.
Please include the name of the caterer, the floor destination, the tenant name, the tenant contact name and
the telephone number. All personal food deliveries must be picked up at the Lobby Security Desk by a
tenant representative. NO ACCESS will be granted to any food delivery persons for a personal delivery. All
after hour catering deliveries must be scheduled in advance, a 24 hours notice is required to the Lobby
Security Desk at 214-812-2962.
Insurance Requirements
All vendors and contractors entering the building must provide the management office with an approved
Certificate of Insurance before work or deliveries may begin. All vendors and contractors must be escorted
by the tenant or tenant’s representative to the tenant’s suite. For vendors and contractors with frequent
business at the tenant’s suite, the tenant may wish to have them obtain an Energy Plaza access card after a
thorough background check at the Access Control Office located on B-1.
Building Security: Lost and Found
Please report any lost or found items to the Building Management or Security Access Control.
Security Access Control: 214-812-6253
Building Management: 214-812-6060
Building Security: Property Removal
As a theft preventative measure, each time you, or one of your employees or your vendors or contractors
remove any material (i.e. computers, furniture, construction tools, etc.) from the building, a property removal
form must be presented to the Security Attendant at the Lobby Desk. This property removal form must be
signed by your authorized tenant representative.
Click here to download a Property Removal Form
Building Security: Special Keying
Unless your lease specifies otherwise, all keys in the Building are included in a Building Master Key
System. This key system is necessary so that the building staff has access to all areas in the event of an
emergency. For this reason, we require that no locks be changed or additional locks be added to any door
within your suite. If additional lock work for your suite is necessary, this service must be coordinated through
the management office. There will be a charge for re-keying locks.
As a standard Building policy, all suites are re-keyed when new tenants move in. This helps to ensure the
security of that space for the new tenant. If a tenant would like additional keys to any of the locks in their
suite, keys can be obtained through the management office. Copies of keys can be obtained at a cost.
In response to a Tenant’s Internal Security needs, we can provide services that include:
Keying individual offices
Re-keying the entire suite
Building Security: Tenant Security Responsibilities
Remember that the best way to improve security is for each tenant in the building to take an active role as
you would in the neighborhood where you live.
Keep all doors locked after you leave the office.
Instruct employees to keep valuables, including purses, in locked desks when unattended.
Keep calculators and expensive items off desktops when not at desk.
Articles of value, including handbags and coats should not be left in unguarded reception areas or
desks, even for a few minutes.
Notify security in and around the property where loiterers are observed.
Special care should be taken during times best suited for pilferage (i.e. thirty minutes after opening),
during absence from work areas and office.
Check wastebaskets at the end of the day to see if any equipment or other valuables may have been
stored for later removal.
Lock suite entry door when entry area is unattended.
Building Security: Visitors and Special Admittance
Tenant visitors must check in with Building Security at the Lobby Desk when entering the building.
Building Security will contact the tenant contact.
Tenant must report to the Lobby to check in visitors and be issued a “Visitor” access card.
Visitors will be asked to present identification to be registered into the access system where they will
then be given a visitor badge permitting them through the turnstiles only.
Visitors must be accompanied by tenant contact at all times. The tenant contact must escort the
visitors back to the Lobby Desk when visitors leave the building and be sure the visitor access card is
turned in to Building Security.
After hour visitors may only enter through the Front Plaza Entrance Door closest to the DART Rail
Line.
If possible, please register large visitor groups at least 24 hours in advance with the Lobby Desk at
214-812-2962.
Visitors must abide by the Building Rules & Regulations as found in the Policies and Procedures
section of this handbook.
Building Services: Introduction
Transwestern Commercial Services working in unison with Energy Future Holdings believe providing
excellent service to you is our primary goal. Through frequent inspection of the property and careful
management of the building’s resources and personnel, our intent is to promptly and courteously respond to
your needs and operate the building in a manner that exceeds your expectations. Therefore, we request
your assistance by notifying us of any situation or condition that you feel requires attention.
Please note that this portion of the guide was designed to provide you with general information
about building services and operations. In the event of a conflict between the information
contained in this guide and the specific terms of your lease, the terms of your lease shall supersede
this guide.
Building Services: Forms
For your convenience, we have included downloadable and printable PDF document forms that will expedite
various building management service requests. Hard copies of all forms are available from the Property
Management Office as well. To view and print PDF files, you need the Adobe Acrobat Reader software. If
not already installed on your computer, it can be obtained for free at www.adobe.com
Bomb Threat Checklist
Contractor Request Form
Property Removal Form
Tenant Contact Form
Building Services: HVAC Services
Heating, Ventilation and Air Conditioning (HVAC) systems in the building typically operate Monday through
Friday 6am - 6pm and Saturdays 6am - 1pm. If at any time during working hours you desire adjustment to
the temperature within your suite, electronically submit a work order through your tenant administrator or
contact the management office for assistance. To avoid damage and minimize delays, please do not adjust
thermostats, cover vents or utilize space heaters. In addition, we suggest that you keep shades closed
when in direct sunlight. Keeping blinds closed at night and over the weekend will help maintain a more
constant temperature in your suite.
HVAC services after business hours are available upon request and can be scheduled by submitting a
service request on line through your tenant administrator or by contacting the Building Management Office.
There will be a charge for after hours HVAC Service per your lease agreement. We ask that you schedule
after business hours HVAC at least 24 hours in advance.
Building Services: Janitorial Services
The cleaning for Energy Plaza is handled by contract services. Cleaning service is provided five nights a
week, Sunday through Thursday. Carpets will be vacuumed, unobstructured surfaces dusted, trash
emptied, and kitchens, break rooms and restrooms cleaned. If trash that is to be disposed of is not in
wastebaskets, please inform cleaning personnel by leaving a large note on such items marked TRASH and
BASURA (Spanish for trash). Please DO NOT leave items that are not trash on top or near wastebaskets
that might be misconstrued as garbage. If you have special cleaning needs, such as carpet shampooing,
contact Building Management. Special cleaning services can be arranged at tenant expense.
Energy Plaza utilizes day porters during business hours to tidy tenant restrooms, common areas and
exterior plaza’s. If a cleaning problem arises during working hours, please contact Building Management at
214-812-6060.
If you have questions or comments regarding the cleaning services, please contact Building Management at
214-812-6060.
Building Services: Trash Removal and Recycle
Normal building trash removal is provided as a standard building service.
Large-scale debris, such as trash following construction or minor renovations, as well as
computer equipment removal, is the responsibility of the tenant.
For disposal of small debris and boxes, please contact Building Management.
Energy Plaza utilizes a desk-side single basket recycling system.You will no longer need
to decide which trash should go into the recycling container.
Instead, all trash (empty cans included) goes into your single trash basket at your desk side
(CLEAR WHITE LINERS) and is later separated at the waste collection’s material recovery
center offsite.
Wet trash (liquid) and discarded food are to be placed in your kitchen/break room/conference
area’s (where meals will be consumed) in trash receptacles with BLACK LINERS.
Copy rooms and shredding areas are designated recycle areas with CLEAR WHITE LINERS.
Should you require additional information or assistance with any trash removal, please contact
Building Management for assistance/pricing with these services.
Building Services: Mail Service
Expediting Postal Mail Delivery Services at Energy Plaza
On 10/05/2009, the Postal Service began delivering the incoming Postal Mail to the new Energy Plaza
Postal Boxes, B-1. The Energy Plaza Tenant’s Mail Service Departments will coordinate the postal mail
pick-up from the postal boxes and handle the internal delivery.
The Postal Service will utilize their sorting technology to separate the incoming mail to each Company and it
will be essential that the address delivery information on each envelope includes the (1) recipient name (2)
company name (3) street address (4) city, state and zip-code. If needed, work with your vendors and
customers to assure that they include the proper address information to expedite the delivery services.
If you have question, you may contact EFH Mail Services at 214-812-4477 or Bobby Castillo at
214-812-4477.
Complete Return Address
(1) Recipient Name
(2) Company Name
(3) Street Address
(4) City, State and Zip-code
Listed below you will find the Tenant’s postal delivery information for Energy Plaza.
Company
LAUCK GROUP
1601 BRYAN ST
DALLAS TX
FDIC
1601 BRYAN ST
DALLAS TX
CANTU
1601 BRYAN ST
DALLAS TX
LUMINANT
1601 BRYAN ST
DALLAS TX
TRANSWESTERN
1601 BRYAN ST
DALLAS TX
ENERGY FUTURE HOLDINGS
1601 BRYAN ST
DALLAS TX
TXU
1601 BRYAN ST
DALLAS TX
MASTERCRAFT
1601 BRYAN ST
DALLAS TX
VASTEC
1601 BRYAN ST
DALLAS TX
CIVITAS
1601 BRYAN ST
DALLAS TX
TEXAS STAR CAFÉ & DELI
Postal
ZIP+4
75201-3477
75201-3479
75201-3480
75201-3430
75201-3482
75201-3483
75201-3486
75201-3640
75201
75201
TEXAS STAR CAFÉ & DELI
1601 BRYAN ST
75201
DALLAS TX
COFFEE & PASTRIES @ THE CORNER
1601 BRYAN ST
75201
DALLAS TX
U.S. Mail
The nearest U S Post Office is located across the street from Energy Plaza at 400 N. Ervay, Dallas, TX.
75201. The business office hour’s is from 8:30 AM to 5:00 PM. The USPS website is located at:
www.usps.com
Energy Plaza has U.S. Mail chutes, located in the back elevator lobby area.
There are also two U.S. Mail Boxes located at the NW corner of Ervay and Federal Street. Pick Up
time is:
Monday through Friday - 2:00 PM & 5:00 PM
Saturday - 1:00 PM
Sunday - No pick up
Courier Drop Boxes
Energy Plaza has Overnight Courier Drop Box’s for Tenant use in the West Plaza Lobby area.
UPS - 7:00 P.M. Monday-Friday
Fed Ex - 6:00 P.M. Monday-Friday
Emergency Procedures: Emergency Contacts
Listed below are a number of important telephone numbers. In an emergency situation call 911 following by
Building Security which is staffed 24 hours 7 days a week.
All Emergencies
Building Security
Building Management
Dallas Water Utilities
Atmos Energy (gas)
Oncor
Parkland Hospital
911
214-812-6767
214-812-6060
214-651-1441
888-286-6700
888-313-4747
214-590-8000
Emergency Procedures: Introduction
The landlord-tenant relationship is one of mutual respect and responsibility. This relationship is most
important when discussing fire and life-safety issues. You depend on the management team to provide you
with information and instructions on how to respond during an emergency situation. Similarly, we depend
on you – and all the tenants – to become familiar with that information, and to participate in evacuation drills
and training sessions.
Throughout the following Emergencies section, we will refer to the Incident Commander, Floor Wardens,
Searchers, Special Needs Monitors, Stairwell and Alternates. These are people in the building who have
been assigned to specific duties to perform during an emergency situation. Please refer to the Evacuation
section of this guide for more information on the responsibilities of each of these positions.
All members of your staff must be familiar with these procedures. It is recommended that all employees
complete the online education training.
If you have any questions about the procedures and plans in this Guide, please contact Building
Management Office at 214-812-6060.
Emergency Procedures: Incident Command System
The Incident Command System (ICS) is a management system that outlines the protocol, procedures, and
terminology for organizing personnel, facilities, equipment, and communications at the scene of an
emergency. ICS provides a common framework from which all emergency responders can work.
ICS is widely used throughout the United States by fire agencies, and is increasingly used for law
enforcement, first responders, and other public safety applications, as well as for emergency and event
management. It was designed to provide clear lines of authority, clear objectives and clear communication.
Transwestern Commercial Services has chosen to implement a basic version of ICS to manage
emergencies. Fundamental to ICS is establishing who the Incident Commander is during an emergency.
The role of the Incident Commander is to set objectives and priorities, develop the action plan, conduct
tactical operations, provide logistical support and evaluate results. While the Incident Commander has the
final decision, he or she does not make the decisions in a vacuum. The Incident Commander hears and
evaluates recommendations from others, especially those who might know more about a particular area.
The most senior member of the property team ON-SITE during the emergency is the Incident Commander.
If there is not yet a member of the property team on-site, the most senior security officer is the Incident
Commander. As Incident Commander, he or she is responsible for making on-site decisions and issuing
on-site commands on behalf of Transwestern Commercial Services during the event. If there is no property
team member or security officer on-site, then the Incident Commander is the Manager on Duty (MOD) at
that time. Transwestern Commercial Services will have an off-site manager on duty, on call, 24 hours per
day at all times.
Emergency Procedures: Evacuation Plan
It is imperative that all tenants follow the Evacuation Plan (the “Plan”) as outlined below. It is your
company's responsibility to assign responsible personnel to assist the property management team, and to
be responsible for controlling the movement of your employees and visitors during a full or partial evacuation
of the building. The Evacuation Plan includes information on the following topics:
Evacuation team members and their responsibilities
Evacuation plans and procedures
Training
Emergency procedures for:
Evacuation
Fire
Medical Emergencies
Power Failure
Bomb Threats
Chemical, Biological, or Radiological (CBR) Event
Emergency procedures for:
Severe Weather
Civil Disturbance
Terrorist Activities
Workplace Violence
Evacuation Team Member and Responsibilities
You should establish an evacuation team based on the positions described below. Additionally, you
need to keep an updated emergency telephone calling tree for contacting employees. A list of your
evacuation team and special needs persons must be provided to Building Management and updated
quarterly.
The Evacuation Team for each floor consists of the Floor Warden, Searchers, Special Needs
Monitors, Stairwell Monitors and Alternates. It is each team member’s responsibility to be familiar
with the Plan, the emergency exits, and the location and operation of any available fire alarm system,
equipment, and extinguishers.
The following pages outline the roles and responsibilities of Evacuation Team members. All of the
following roles are appointed by you, the tenant, with the exception of the Incident Commander who
is the most senior member of the building management team on-site at the time of an emergency.
Evacuation Team Member and Responsibilities
Incident Commander – Manages the evacuation of the entire building, the most senior property team
member on-site at the time of emergency. (e.g. Property Manager, Engineer, Security, or the MOD)
Provides overall management/supervision of the emergency evacuation.
Handles all external (i.e. local authorities) and internal communications regarding emergencies.
Makes all decisions related to building emergencies and evacuation.
Floor Wardens – Manages the evacuation of the assigned suite or floor and appointed by tenant.
Organizes and directs the Evacuation Team for an assigned suite.
Keeps property management team informed.
Ensures all public areas of their assigned floor are evacuated.
Organize and direct the evacuation Team for an assigned suite.
Keeps property management team informed of any changes to the list of individuals requiring special
assistance as well as any absences of the Evacuation Team for their suite.
Evacuation Team Member and Responsibilities (continued)
Searchers – Ensures no one is left behind. Searchers are appointed by the tenant for each floor and each
suite.
Searches all rooms and public areas in their assigned suite to ensure everyone has evacuated
Informs the Floor Warden when assigned area is fully evacuated.
Informs the Floor Warden when assigned area is fully evacuated.
Special Needs Monitors – Aid persons requiring special assistance and are appointed by each tenant on
each floor. Ensures that those needing special assistance are evacuated safely.
Evacuation Team Member and Responsibilities (continued)
Stairwell Monitors – Manages stairwell evacuation inside suites and common areas.
Ensures that the stairwell door is not hot to the touch and there is no smoke in the stairwell.
Holds the stairwell door, keeps talking to a minimum, and ensures those evacuating stay on the right
side on the stairwell.
Stands on the stairwell landing to direct traffic flow and encourages evacuees to remain calm.
Alternates - Sufficient alternates for each Evacuation Team position must be assigned so that a principal or
alternate is in the building at all times during working hours to support leadership under the Plan. Alternate
coverage during vacation, sick leave, etc. must be taken into account.
Training
All members of the tenant’s evacuation team will be asked to attend forums and training sessions
conducted by the fire department, police department and/or Transwestern Commercial Services. The
training is essential to the readiness of the evacuation team. Building Management will schedule the
sessions and provide you with pertinent information.
Tenants should conduct in-house training and emergency evacuation drills regularly in accordance with the
Plan. The Transwestern Commercial Services property management team is available to assist with
presentations and a review for your firm’s emergency evacuation plan.
Evacuation Drills
Building Management, often with the assistance of the fire department, conducts periodic emergency
evacuation drills for the building in accordance with the Evacuation Plan.
All occupants of the building are required to participate in the emergency evacuation drills. The
occupants may be required to leave the building and assemble in an area designated by the Incident
Commander.
First Aid & Emergency Supplies
It is recommended that you have, at minimum, the following items available in your tenant space:
First aid kit
Cell phone with spare batteries
Transistor radio with extra batteries
Heavy gloves in case of broken glass
Flashlights and fresh batteries
Bottled water
Instructions for Persons Requiring Special Needs
Persons requiring special assistance (broken leg, pregnancy, physically challenged, etc.) must be identified
and considered prior to any emergency evacuation. It is necessary for Floor Wardens to notify Building
Management of any persons who may require special assistance during an evacuation. A form for
maintaining a list of persons requiring special assistance can be obtained from the Building Management
office.
Persons not requiring or providing assistance will evacuate first. Persons requiring special assistance can
then evacuate in an effort to avoid injury. If there is evidence of fire, persons requiring special assistance
should be positioned near the emergency exit located farthest away from the fire. If fire conditions pose a
personal threat, the Special Needs Monitor will enter into the emergency stairwell accompanying the person
requiring assistance and wait for help from the fire department. The Evacuation Team may assist in
evacuating the persons requiring special assistance if danger is imminent and the fire department has not
yet arrived.
Emergency Procedures: Fire Provisions
General Information
The building may be fully or partially evacuated when a fire alarm signal is sounded. An effective evacuation
depends on the orderly ‘phasing’ of floor clearance, which means that the fire floor is evacuated first and
immediately. The next floors to evacuate should be the two floors directly above the fire floor, followed by
the one floor directly below. The Incident Commander will be in charge of the evacuation until the fire
department arrives.
Building occupants must create an environment that supports cooperation with Floor Wardens to ensure
that all employees are well informed and instructed on evacuation procedures.
If Smoke or Fire is Discovered
Call 911
Call Building Security at 214-812-6767
Small Fire – use an extinguisher from the stairwell
Large Fire
Close the door to contain it
Evacuate the floor
Emergency Procedures: Medical Emergency
Time is extremely important in the case of a medical emergency. Transwestern Commercial Services
recommends that all tenants keep a first aid kit, including emergency supplies, unlocked and fully stocked in
their suite. It is the tenant’s responsibility to make sure that employees are aware of its location and proper
use of the supplies. Do not attempt to move the injured person unless it is necessary for safety reasons.
The person who discovers the emergency The Incident Commander will:
should:
Direct Security and the Paramedics to those
Call 911
needing medical attention.
Give the dispatcher the following
information
Caller’s name
Nature of emergency
Company name
Physical address (not vanity)
Suite/Floor number
Telephone number
Report the emergency to Building
Security at 214-812-6767.
Emergency Procedures: Power Failure
In the event the building sustains a power failure, emergency lighting is available in the stairwells and
throughout your floor powered by a 1000kw emergency generator. All HVAC equipment, lights, outlets, and
most telephone equipment may not be operational.
Should a power failure occur:
If a building evacuation is ordered, follow the evacuation plan procedures.
Follow all instructions from the Incident Commander and Floor Wardens.
Do not reenter the building until instructed.
During a power failure elevators will return to the main elevator lobby and automatically be placed out
of service. In the event that a passenger becomes entrapped please notify Building Security via the
elevator emergency intercom system.
Emergency Procedures: Bomb Threat
The success of the building’s prevention strategy requires the full cooperation of all tenants. All suspicious
individuals, activities, packages, or situations should be reported to building security.
If a general or non-specific bomb threat is received by a tenant (no description of bomb, no detonation time,
no location, etc.), the building in most cases will remain open. However, the decision to evacuate each
tenant’s suite is at the discretion of each tenant. Evacuation may become necessary if the threat is specific
in nature, the call cannot be resolved as a hoax, or a suspicious object is located. In case of evacuation, the
process described in the Evacuation Plan shall be followed.
Please know that in most bomb threats, the bomb squad will not respond to a threat. If an unidentified or
suspicious package is located, they may then respond to examine the object. In many cases a police officer
will be dispatched, without urgency, to take a report of the threat.
**
If you encounter a suspicious package or substance, please remember these keys to guide your response:
Isolation, Notification, and Evacuation.
Click here to Download a Bomb Threat Checklist
Isolation – Do not attempt to move or pick up the suspicious package/substance, restrict access to the
area if safe to do so.
Notification – Call 911 and contact the building management and security.
Evacuation – Evacuate if danger is obvious, otherwise await direction from authorities.
Should a bomb threat be received in your office:
Record information on a Bomb Threat Checklist.
After call dial *69 and record the number if available
Call 9-1-1
Should a bomb threat be received in your office (continued):
Give the 911 dispatcher the following information:
Caller’s name
Nature of emergency
Company name
Physical address
Suite/Floor number
Telephone number
Any information from the Bomb Threat Checklist
Call Building Management at 214-812-6060.
All tenant occupants led by the evacuation team should begin a search if appropriate. Record search results
and report to the incident commander or authorities. If evacuation becomes necessary follow evacuation
plan and the instruction of evacuation team members.
Click here to Download a Bomb Threat Checklist
Emergency Procedures: Chemical, Biological or Radiological Event
There is a heightened awareness of the emerging threat of terrorism by unconventional weapons. The most
dangerous forms of these weapons are also the most difficult to manufacture and transport because they
are volatile and difficult to produce and deploy. The response to an incident involving CBR agents is similar
to any other incident involving hazardous materials.
Notification: Call 911 and then call 214-812-6767.
Isolation: Isolate CBR object, area and those exposed.
Evacuation: Follow the evacuation or relocate procedures according to CBR event.
The person who discovers a CBR Incident should:
Call 911.
Give the 911 dispatcher the following information:
Caller’s name
Nature of emergency
Company name
Physical address
Suite/Floor number
Telephone number
Call Building Management at 214-812-6060.
If evacuation becomes necessary, follow the evacuation plan and the instructions of the evacuation team.
Emergency Procedures: Severe Weather
When severe weather conditions become apparent, the U.S. Weather Bureau describes conditions by two
(2) classifications, a watch or a warning. This applies to the reporting of severe thunderstorms, the approach
of weather conditions favoring the formation of tornadoes, a hurricane conditions, a winter storm condition,
etc. A Watch becomes effective when atmospheric conditions are right to produce the particular weather
phenomenon. A Warning means that the weather condition has been spotted and prompt action must be
taken for safety.
The decision to evacuate the building or move to the stairwells based on the above weather reports will be
made by Building Management. In the event these conditions do exist, the following guidelines should be
kept in mind:
Tenants should maintain an inventory of first aid and emergency supplies to be used during severe
weather
Move to the core areas of the building (Interior rooms or stairwells)
Stay away from doors and windows
Do not go to the Lobby
Listen for announcements over the intercom system.
Emergency Procedures: Earthquake
Before
In the event of an earthquake, DO NOT ATTEMPT TO LEAVE THE BUILDING.
Reports indicate that you are safer within the building until the tremors subside.
If evacuation is necessary, know where the locations of possible safe refuge areas are outside and
away from the building.
Beware of falling debris and electrical lines.
Have a plan for reuniting with your family. Have an out-of-state contact person for your family
members to contact.
During
Remain calm. Do not exit the building. DO NOT USE ELEVATORS. If you are in an elevator, exit as
soon as possible.
Move away from the building exterior. Stay away from windows, bookcases, filing cabinets, and any
objects that may fall or shatter.
Take cover under desk or another sturdy object or against the wall in the core of the building. Protect
your head. DUCK, COVER, and HOLD.
DO NOT take cover in emergency stairwells because they may need to be used for evacuation.
After
Be prepared for aftershocks.
Check for injured and assist if possible. Do not move seriously injured person unless they are in
immediate danger.
Tenant’s evacuation team should check floor for damage. Check for fires, water leaks, and electrical
shorts. DO NOT use matches or cigarette lighters or turn on electrical switches or appliances.
Open doors carefully. Watch for falling debris.
Stay away from windows/glassed areas.
Replace telephone receivers, in case the telephone system works. Use telephones for emergency
calls ONLY.
Listen to radio for emergency reports.
Do not spread rumors regarding building condition, extent of damage, and injuries. This may cause a
panic.
Cooperate with the public safety officials.
Notify Building Management of any damage to the building.
Emergency Procedures: Hurricanes and Floods
When a hurricane warning is announced, hurricane conditions are considered imminent and may
begin immediately or at least within the next 12 to 24 hours.
When a hurricane warning has been issued, it is of the utmost importance that all precautionary
measures and actions are taken immediately for the protection of life and property.
Keep abreast of weather conditions via radio or television.
Close all doors of perimeter offices. If time permits, close all drapes and blinds.
LEAVE ALL INTERIOR DOORS OPEN in order to prevent atmospheric pressure problems.
Notify Building Management of all flooding, leaks, fires, and structural damage.
Someone from Building Management will contact you with further instructions.
If there is enough warning, 12-24 hours, people may leave the building. However, if there is no
advance warning, people should not evacuate unless instructed to do so by authorities.
Emergency Procedures: Civil Disturbance
We rely on the local authorities to advise us of protective actions that should be taken during a local
disturbance in or around the property.
Emergency procedures may include one or more of the following:
Partial building evacuation
Securing entry to the building
Securing all stairwells
Securing elevators on a given floor
Restricting access
In the event of a civil disturbance, tenants may be asked to remain in the building under advisement of the
Incident Commander or law enforcement agencies until the disturbance is under control.
Emergency Procedures: Terrorism
If we experience what we believe to be a credible threat in this building, we will alert our tenant contacts.
Unless authorities dictate, the decision to evacuate the premises will remain with each tenant. Ultimately,
security is everyone’s responsibility and no security measure can completely prevent terrorist attacks. By
working together, however, we hope to create a more secure environment.
Transwestern Commercial Services has established a Threat Level Matrix based on the Department of
Homeland Security (DHS) threat advisory color code system. This Matrix provides a list of actionable
security options available at each DHS level related to operating procedures that would restrict free and
open access to the building. Some of these options include restrictions on the use of the loading dock, the
parking areas, lobby control for tenants and visitors, delivery services, etc. Transwestern Commercial
Services trains its staff and the various Floor Wardens to react to emergencies to help guide tenants to safe
areas in the event of a terrorist incident.
If you encounter a suspicious package or substance, please remember these keys to guide your response:
Isolation, Notification, and Evacuation.
Isolation – Do not attempt to move or pick up the suspicious package/substance, restrict access to the
area if safe to do so.
Notification– Call 911 and contact Building Management.
Evacuation – Evacuate if danger is obvious, otherwise await direction from authorities.
The following are resources for additional information:
Center for Disease Control (CDC) Emergency Response at (770) 488-7100 or
http://www.cdc.gov/ncidod/dbmd/diseaseinfo/anthrax_g.htm
U.S. Department of Defense (DOD) at (877) 438-8222 or http://www.anthrax.osd.mil/
Federal Bureau of Investigation (FBI) Special Information
Department of Homeland Security Website: http://www.dhs.gov/dhspublic/
Emergency Procedures: Workplace Violence
In the event of any threat, notify 911 and the security office at 214-812-6767 immediately. For more
information on workplace violence, please reference the following websites:
http://www.cdc.gov/niosh/topics/violence/
Introduction: Welcome
The tenant information provided in this Electronic Tenant® Handbook is meant to provide you with a better
understanding of Energy Plaza and facilitate your company’s operations. It will prove to be a useful guide
throughout your tenancy and will keep you informed with respect to Building Operations and procedures and
will assist you in making your tenancy at Energy Plaza comfortable and productive. Please note that the
Building Management Office is available in any way possible. Your first call for any problem or questions
can always be directed to the Building Management Office at 214-812-6060.
Please be aware that the information herein does not modify or amend the provisions of your Lease in any
way. In the event of any conflict between the provisions of your lease and any information contained in this
Electronic Tenant® Handbook, the provisions of your lease shall prevail.
Every attempt has been made to provide current and accurate information in this handbook, but it is
possible that some items will change over time. The Building Management Office will promptly notify you of
any such changes. We are here to serve you!
Welcome to Energy Plaza!
Introduction: About Energy Plaza
Rising 49 stories above Thanksgiving Square in Downtown Dallas, Energy Plaza’s majestic signature of
gray granite walls molded with reflective chrome and glass into a triangle is a Dallas landmark skyscraper.
Designed by world famous architect, I. M. Pei with a total height of 630 feet, it houses more than 3000
occupants within its 1,181,927 square feet.
Built in 1983, Energy Plaza visitors are greeted by a grove of Texas live Oaks in the main plaza area into a
lobby of terra cotta and gray granite and geometric artwork on the walls. Graceful Palm trees with assorted
plants adorn the main lobby. From the main lobby enter the escalator where water gently flows out of a
bronze patina finished circulating fountain and coordinating planted urns escort you to the B1 promenade
with seating area into the downtown underground tunnel system.
Property Highlights:
Spectacular panoramic views of the DFW area
24 Hour monitored and manned security
24 Otis Passenger Elevators and 3 Freight Elevators
Computer-controlled HVAC System
Comprehensive life safety features (including a fully sprinklered fire suppression system and state of
the art fully addressable fire alarm system)
Conference Center for meetings accommodating 8 to 200 person classrooms or banquet spaces
On Line Tenant Work Order System
Monitored Large Freight and Receiving Area
Energy Plaza is managed by Transwestern Commercial Services in part of the portfolio of properties
managed by Energy Future Holdings Corporation. The Management Team has been chosen for its
expertise in managing corporate office properties. Transwestern Commercial Services provides
comprehensive investment property management services to more than 820 clients nationwide, with more
than 205 million square feet currently under property management.
Our team of property management specialists works closely with real estate owners and investors to
develop and manage customized programs that focus on cost-efficient operations and tenant retention. Our
proven programs and processes have enhanced property values for real estate assets nationwide.
Transwestern Commercial Services expertise ranges from prestigious Class A office properties, such as
Energy Plaza, to retail, industrial and residential properties. Our in-depth knowledge of real estate markets
affords our clients deal-making ability in all regions of the United States and around the world.
Building operations and maintenance
Property accounting and financial reporting
Contract management and lease administration
Product marketing and leasing
Introduction: Operating Instructions
Navigation
You move through The Electronic Tenant® Handbook just as you would a traditional Internet site. It’s as
simple as pointing and clicking. The main page features a Table of Contents that provides links to each
Chapter. Upon entering a Chapter, you will find links to the specific information provided in that chapter’s
Sub-Sections. You may return to the Table of Contents or Chapter Overview at any time by clicking the
clearly labeled link on every page.
Special Features
This Electronic Tenant® Handbook has special features, such as a Leasing Center and Search engine. In
order to take advantage of these useful features, you must have Adobe Acrobat Reader installed on your
computer. This software is free and easy to use, and can be obtained by clicking here.
Updates
The Electronic Tenant® Handbook updates on a regular basis, so please be sure to periodically check for
updates and new information. In order to keep you abreast of your property’s operations, we have included
a monthly Building Calendar and Announcement Board. Here you will find information regarding scheduled
maintenance and events taking place at the property. If you are having trouble accessing the Electronic
Tenant® Handbook or need assistance, please call Building Management at 214-812-6060.
Introduction: Energy Star Designation
Energy Plaza has achieved Energy Star Designations by the US Environmental Protection Agency (EPA).
Energy Star is a government-backed program helping businesses and consumers protect the environment
through superior energy efficiency.
Energy represents approximately 30 percent of the typical building’s costs and is a property’s single largest
operating expense. Energy Star-qualified buildings generally use up to 40 percent less energy than typical
buildings. Building owners earn the Energy Star by scoring in the top 25 percent on EPA’s energy
performance rating system, based on actual energy use.
For more information on Energy Star visit www.energystar.gov.
Introduction: LEED Gold Designation
Energy Plaza was recently awarded LEED Gold certification through the U.S. Green Building Council’s
LEED for Existing Buildings: Operations and Maintenance Program. LEED stands for Leadership in Energy
and Environmental Design. The certification program was designed by the U.S. Green Building Council to
improve performance across all metrics that matter most: energy savings, water efficiency, carbon dioxide
emissions reduction, improving indoor environmental quality and stewardship of resources and sensitivity to
their impacts.
Below are some of the major projects completed as part of the certification:
Upgraded the irrigation system to drip irrigation and planted new plants with low water requirements to
reduce the amount of water used on landscaping
Implemented a full green cleaning program which included purchasing green cleaning products and
materials and using sustainable cleaning equipment
Implementation of a green pest control program
Conducted a waste stream audit to establish a baseline for the recycling percentage and identify
areas for improvement
Achieved over a 50% recycling rate through the building’s occupant recycling program
Increased the efficiency of the plumbing fixtures by replacing toilets with a model that consumes less
water per flush
Instituted green construction guidelines that protect indoor air quality during construction, recycle
construction waste, and purchase green products for use during construction
Completed building commissioning to ensure building systems are operating as designed
Completed retrofitting of all 4 chillers to run R-123 refrigerant in 2012
Prior to the LEED certification process, Energy Plaza has been introducing sustainable practices
throughout the building for several years. Through energy efficient policies and procedures, the building
was awarded its first EPA Energy Star in 2008. Optimization of the building automation system and
restacking many of the floors has helped to increase the score by 10 points in 2009.
Other milestones prior to the building’s LEED initiative include:
A complete wet seal of the building exterior
Lighting retrofit
Installation of variable frequency drives (VFDs)
Recipient of the 2010 Dallas Mayor’s Environmental Excellence Award
Recipient of the 2011 BOMA TOBY Award (The Outstanding Building of the Year) Earth Category
In early 2010 Energy Plaza was awarded a LEED Commercial Interiors Gold certification for recycling
and reusing materials, maximizing energy efficiency and utilizing green materials during 2009’s
remodel of the Mezzanine, 2, 3, and 41-46.
Key features with this designation include:
Using recycled or products with recycled content during construction
Reusing furniture, door knobs, glass and light fixtures
Providing maximum lighting, light sensors to prevent wasted energy, digitally controlled
HVAC and improved interior air quality
While Building Management is extremely pleased with these achievements…sustainability is viewed as a
journey…not a destination. Surveys, audits, and other information gathered throughout the LEED process
are viewed as a baseline to assist in continual improvement. Each year Building Management will continue
monitoring and improving existing green practices to ensure the building is operating at its maximum
potential.
To learn more about LEED certification, visit www.USGBC.org/LEED.
Lisha George, David Bryant, A.W. Steele –
TRANSWESTERN
Bill Wysoski, Bob Keith – Energy Future
Holdings
Policies and Procedures: Alterations and Remodeling
Alterations to tenant suites require the approval of EFH Design & Construction. Requests to make
alterations should be sent in writing to Steve Gudbjartsson, EFH Corporation, Manager Design &
Construction. Only contractors approved by EFH Design & Construction can perform alterations. All
construction contractors including general, electrical, plumbing and phone contracts must register with the
Design & Construction team office at 214-812-6060 at least one week prior to performing any work in the
building. Installing and maintaining systems that affect the building’s infrastructure, such as HVAC
equipment, electrical, or communication equipment, computer or alarm systems, power or fire protection,
must also be coordinated with and approved by EFH Design & Construction Office.
EFH Design & Construction Contacts:
Steve Gudbjartsson 214-812-7449
Chris Hasek 214-812-4920
Sammy Bellows 214-812-7881
Mark Riviere 214-812-2655
Policies and Procedures: Building Rules & Regulations
Quiet Enjoyment
Tenant shall not obstruct or interfere with the rights of other tenants in the building, or of persons having
business in the building, or in any way injure or harass such tenants and persons.
Canvassing
Canvassing, soliciting and peddling in the building are prohibited and tenant shall cooperate to prevent such
activities.
Animals, Bicycles, Vehicles
Tenants shall not bring or keep within the building any animal, bicycle, motorcycle, or other types of vehicle
except as required by law. Bicycle storage is located on the B1 level of the building. Please see Building
Security for access.
Office Equipment
For our safety the following items are not allowed in personal workspaces/offices.
Toaster ovens
Microwaves
Refrigerators
Hot plates
Space heaters
Electric blankets
Coffee/tea makers
Coffee cup/pot warmers
Curling irons
Candles, candle warmers and scented plug-ins
Extension cords are not allowed. Only UL certified power strips are permitted in the building. Never
plug a power strip into another power strip.
Small personal fans are allowed but must be turned off before leaving the office. Please contact Building
Management if you have questions about items not addressed above.
Plumbing Fixtures
Tenants shall not use the restrooms or plumbing fixtures of the building for any other purpose than the
purpose for which they were constructed or manufactured.
Fire and Safety Regulations
Subject to all fire or other safety regulations, all doors opening onto common areas, and all doors upon the
perimeter of the demised premises shall be kept closed. During non-business hours, doors should be kept
locked, except when in use for ingress or egress. Tenant shall cooperate with energy conservation by
limiting the use of lights to areas occupied during non-business hours.
Trash
The disposal of any trash, refuse or other substances of any kind should not occur except in the designated
refuse containers. No material shall be placed in trash boxes or receptacles if such material cannot be
disposed of in an ordinary and customary manner without being in violation of any law or ordinance. NO
TRASH SHALL BE LEFT IN THE HALLWAY BY THE FREIGHT ELEVATOR.
Common Areas
Tenants shall use the common areas only as a means of ingress and egress and Tenant shall not permit
any loitering by any persons in the common areas or elsewhere within the building. The common areas and
roof of the building are not for the use of the general public. Tenants shall not utilize the stairwells for
exercising.
Alterations
Tenant shall not mark, paint, drill, cut, string wires within or in any way deface any part of the building
Tenant shall not mark, paint, drill, cut, string wires within or in any way deface any part of the building
without the prior written consent of Landlord and as Landlord may direct. Upon removal of any wall
decorations or floor coverings by Tenant, any damages to the walls or floors shall be repaired by Tenant at
Tenant’s expense.
Freight Elevators
Freight elevators are only to be used for deliveries from the B3 loading dock and moving large
products (such as dollies/carts) throughout the building.
Freight elevators should not be used for general tenant use.
Please contact Building Management at 214.812.6060 to coordinate large deliveries which may
require placing a freight elevator on independent mode.
Policies and Procedures: Contractor Rules and Regulations
Subsequent to the completion and occupancy of your new office, you may find that you need additional
items or specific requirements have changed. If you discover you desire a change, then please feel free to
notify Building Management. All alterations and improvements to the premises must be approved by the
Landlord. This approval is necessary to make certain that the proposed work not only meets the same
standards of original construction, but also complies with all building codes and regulations.
EFH Design & Construction has resources for a variety of contractual services. Whether you are installing
an additional electrical outlet or constructing major renovations, please contact Building Management to
review these services. If you prefer to contract work for yourself, then please remember that all construction
or electrical work must be approved by Building Management prior to any work starting in the building.
Prior to any work beginning in the building, the contractor must submit a Contractor Request Form on the
tenant’s behalf, outlining the work to be performed, dates, times, etc. Also, should this work require
life/safety systems to be disabled during this time, this must be stated on the form. The form will then be
signed off by the Property Manager, ensuring that this work complies with building standards and
guidelines.
Prior to the work starting, your contractor must provide copies of licenses and insurance to Transwestern
Commercial Services. After the work is fully executed, your contractor must execute a Release of Lien. This
document serves to evidence that the contractor has received full payment for their work and protects you
and the Landlord against any lien claims. Depending on the scope of the work, we may also require
drawings, which clearly delineate the scope of work, and a building permit to be provided prior to the work
starting.
Insurance
Contractors and their Subcontractors shall provide insurance coverage in accordance with the
requirements of the Management.
A Certificate of Insurance evidencing the required coverage shall be submitted by the Contractor to
Property Management prior to the commencement of the work. The Certificate shall name the
following as additional insured:
Transwestern Commercial Services and EFH Properties Company. and Its direct and indirect
subsidiaries, Inc. (1601 Bryan Street, Dallas, Texas 75201) must name as Certificate Holders.
The following regulations establish the minimum criteria for all construction activities on the property. The
regulations are subject to change and Contractors will be notified of changes that affect their work.
Transwestern Commercial Services (Management) requires strict compliance with these regulations. Prior
to the commencement of any work, this section must be read by both Tenant and Contractor and a signed
acknowledgement must be turned in to Building Management.
Access
Security
Contractor shall sign in and out all construction personnel with the Lobby Attendant at the start and
end of each workday.
Work Affecting Adjacent Spaces or Requiring Use of Freight Elevator
Adjacent Space: Request for approval 24 hrs. prior to any work, that will require access to adjacent
lease spaces.
Building Systems: Requests for approval 24 hrs. in advance of any, work which shall require the
impairment or alteration of any building system.
Freight Elevator: Freight Elevator Request shall be submitted for approval 24 hrs. in advance of any
extensive use requirements for the freight elevators (i.e. stocking material, removing trash).
Freight elevator, affected public corridors, doors, and doorjambs must be protected with padding.
Personnel
Construction personnel shall use the freight elevators at all times. Only Contractor's supervisory
personnel may use the passenger elevators.
Alcohol, drugs, smoking and pets are not permitted on the property or within the building.
Construction Personnel found to be in the possession of or under the influence of drugs or alcohol
are subject to immediate removal from the property and banned from further work on the property.
Contractor personnel are not permitted to use vending machines inside the tenant spaces, or table,
and chairs in common areas provided for the use of the building tenants. Contractor’s staff must wear
a shirt with contractor’s logo.
Contractor’s staff must be respectful of tenants. Use of foul language, rude behavior or vandalism by
Construction personnel will result in immediate removal from the property and may be banned from
further work on the property.
Parking will not be provided in the building.
Housekeeping
All common areas shall be kept clean at all times. These areas include but are not limited to common
corridors, restrooms, stairwells, lobbies, elevators, loading dock, and the grounds. Lobby areas are to
be vacuumed at end of each work shift.
Construction debris and trash shall be removed from the jobsite as soon as possible. Building
Management reserves the right to require trash removal on demand.
Construction debris and trash shall not be stored for any period of time in mechanical rooms, freight
lobbies, adjacent spaces or any other location outside of the jobsite. Contractors must furnish sealed
trashcans to be used for food-related trash to prevent insect and rodent infestation.
All trash removal shall be scheduled for weekends, or Monday through Friday between the hours of
6:00 p.m. and 7:00 a.m.
Contractor shall provide walk off mats at each exit from the jobsite. Mats shall be maintained or
replaced as necessary to prevent construction dust from being tracked throughout the buildings.
Mechanical and Electrical rooms shall be broom cleaned daily. Panel covers shall be replaced on all
active electrical panels daily.
Cleaning of paintbrushes, spackle knives, tools and buckets are permitted only in the slop sink in the
janitor’s closet.
No contractor is permitted to use the building’s equipment, ladders or tools.
Building Systems/Facilities
Fire Sprinkler Systems
Contractor shall notify Building Management 24 hours in advance of any work affecting the sprinkler
system.
Contractor shall check in with the Chief Engineer immediately prior to commencement of the sprinkler
work.
Chief Engineer shall accompany Contractor and tag impaired devices.
When notified by the Contractor, impaired device tags shall be removed by Chief Engineer after the
work is complete and the system is operational.
Sprinkler Standpipes or risers may not be drained or remain empty between the hours of 7:30 a.m.
and 6:00 p.m.
Sprinkler feed mains, cross-mains and branch lines shall be drained after 7:30 a.m. on regular
business days only and must be refilled by 5:00 p.m. each day. Exceptions require approval of
Building Management. The Contractor may incur additional cost for Building Management personnel
when these steps are not followed.
Building Systems/Facilities
Fire Alarm
Contractor shall not conduct any activities that will activate the building fire alarm system prior to the
implementation of precautionary measures to prevent false alarms.
Contractor shall be charged $250.00 per occurrence in the event of false fire alarms caused by
smoke detectors that have not been taken out of service prior to the work in accordance with the
following procedures. Contractor shall notify Building Management in advance of any activities that
will require impairment of any smoke detectors.
Smoke detectors will be taken out of service by Building Management. Contractor's personnel shall
not disable smoke detectors for any reason.
Contractor shall notify Building Management or Security when the work is finished and shall not leave
the project until all smoke detectors are back in service.
The building’s fire alarm contractor must perform the final connection to the building’s fire alarm
system. Please coordinate with Chief Engineer.
The Work
The work shall not begin prior to authorization by Building Management. A copy of the building permit
and the contractor’s certificate of insurance must be provided before work can commence.
All work must be performed in accordance with all of the applicable codes and regulations (including
but not limited to OSHA). Contractor is required to use Lock Out/ Tag Out procedures as required by
OSHA. Contractor is to furnish Lock Out/ Tag Out supplies, if needed.
Noisy Work: Noisy work shall be performed between 6:00 p.m. and 7:00 a.m. or on weekends
regardless of the location in the building. Noisy work includes but is not limited to drilling, grinding,
shooting stud track or ceiling hanger wires, and the use of power saws.
Welding: All welding shall be performed between 6:00 p.m. and 7:00 a.m. and procedures for venting
fumes shall be approved by Building Management twenty-four (24) hours prior to commencement of
the work. Contractor is to have an adequate fire extinguisher and blankets available at all times.
Noxious fumes: All work that will produce noxious fumes (i.e. oil based or spray painting and sizing)
shall be performed after 6:00 p.m. and shall be finished with ample time to clear the air of the fumes
prior to 7:00 a.m. weekdays, or on weekends.
The Work (continued)
Building Management reserves the right to stop any work that is disruptive to the tenants in the
building.Contractor shall work in harmony with other Contractors and Subcontractors performing work
in the building on behalf of Building Management or other tenants.
Contractor shall maintain an active and current safety training and record keeping program and
require his Subcontractors to do likewise.
Contractor shall notify Building Management twenty-four (24) hours in advance of ceiling close-in so
that Building Management will have the opportunity to inspect the work.
Signs or logos will not be permitted without prior approval of Building Management.
Demolished materials are property of Manager unless noted otherwise.
Any penetrations of the slab require the slab to be first x-rayed, which is to be performed after normal
business hours and coordinated with engineer.
General contractor’s superintendent is required to supervise all related project work on a full time
basis.
Subcontractors
Only those Mechanical, Electrical, Plumbing, Fire Sprinkler, Security and Fire Alarm subcontractors
which have been approved by Management may perform work on the project. Qualified journeymen
only can perform work on HVAC equipment.
Building Facilities
Contractor will only use the Lower B-1 Level restrooms. Restrooms, toilets, maids’ closet, washbowls
and other apparatus shall not be used for any purpose other than that for which they were designed.
Any expenses for repair of damage to the above shall be borne by the Contractor.
Thermostats/HVAC System
Existing thermostats and induction units (or the like type of equipment) shall be protected during
demolition and construction to prevent malfunction of the HVAC operating systems. Contractor will
install new filters on fan coil units at end of project.
Materials
Materials shall be hoisted via the freight elevators. Passenger elevators shall not be used for
material transportation.
No materials shall be hoisted outside the freight elevator cabs without prior notification and approval
of Building Management. All costs associated with material hoisting shall be borne by the Contractor.
Materials shall not be stored in the freight elevator lobbies, mechanical rooms or any other common
space within the building. Materials shall not be stored in adjacent vacant space without prior
consent of management.
Dollies, carts and other moving or loading apparatus shall have rubber tires. The expense of any
damage caused to floors/wall, etc., by moving materials shall be borne by the Contractor causing the
damage. All public areas are to be sufficiently protected in advance by the Contractor to avoid such
damage.
Freight elevators are available on a first come, first serve basis. The Contractor is advised to contact
Building Management 24 hrs. in advance of any hoisting operations that will require extensive use of
the freight elevators to determine the availability of the elevators.
Materials (continued)
Building Management reserves the right to inspect all tool boxes, storage bins, trash bins, or other
conveyances prior to removal from the property.
The Contractor shall comply with all Federal, State, and Local regulations pertaining to the use of
hazardous materials or potentially hazardous materials. No hazardous materials may be used on the
property without prior written approval of Building Management. All MSDS sheets must be submitted
to Building Management prior to delivery of material to site.
All doors, hardware, door frames, light fixtures, HVAC units, air boots, slot diffuses, millwork and
appliances to be removed from demolished leases are the property of the building and may be
required to be relocated elsewhere in the building. Please contact the Building Management office for
direction.
Hazardous Materials Spills or Releases
If a material cannot be identified, assume it is hazardous.
If a hazardous material is released or spilled, there are a few basic responses that must be followed.
The following minimum response procedures should be followed regardless of the nature of the
incident.
Notify Building Management of the incident immediately. State the location of the accident, the type
of material released and any actions taken.
Evacuate everyone in the vicinity immediately. This includes tenants, contractors, and building
personnel. If the release of a dangerous vapor or gas occurs, a larger area of evacuation may be
necessary.
Once you know the area is cleared, you may take safe and reasonable steps to identify the released
materials. If you can identify the materials, small spills of liquids may be limited with sand bags or
adsorbents. Isolated fumes or gases may be limited by closing doors or shutting down air handler
units in the area.
Hazardous Materials Spills or Releases (continued)
If the material has not been identified, the Property Manager or Chief Engineer will attempt to use
Material Safety Data Sheets to classify the material according to its hazardous properties. If the spill
or release is deemed to be a threat to a wide spread area of the property and/or its occupants, then
immediately call 911 and ask for the Fire Department HAZMAT Response Unit, then call Building
Management.
The Building Management office reserves the right at any time to rescind, alter, or waive (in whole or
part) any of these Construction Rules and Regulations whenever the management office deems
necessary, desirable, or proper in its sole and reasonable judgment.
Policies and Procedures: Insurance Protection
1. Worker's Compensation (in statutory amounts) and Employer's Liability (in the amounts of One Million
Dollars ($1,000,000) each accident, One Million Dollars ($1,000,000) disease-policy limit and One
Million Dollars ($1,000,000) disease-each employee) insurance covering the employees of Contractor
in accordance with the laws of the State.
2. Comprehensive General Liability (including contractual liability, bodily injury liability,
product/completed operation, and independent contractor's coverage) of not less than One Million
Dollars ($1,000,000) per person and One Million Dollars ($1,000,000) per accident, and property
damage limits of not less than One Million Dollars ($1,000,000) OR a combined single limit of One
Million Dollars ($1,000,000), OR One Million Dollars ($1,000,000) general aggregate.
3. Automobile Liability insurance of not less than One Million Dollars ($1,000,000) per person bodily
injury and One Million Dollars ($1,000,000) per occurrence bodily injury and One Million Dollars
($1,000,000) property damage, OR One Million Dollars ($1,000,000) combined single limit.
4. Excess Umbrella Liability coverage in amounts not less than Two Million Dollars ($2,000,000).
5. Such insurance shall be endorsed to name the Owner (TXU Properties, Inc.) and Manager
(Transwestern Commercial Services), including affiliates and subsidiaries as Insured, to provide
primary coverage for the Owner and Manager, and to provide a cross liability provision. Original rider
must be sent to Certificate Holder as evidence of this coverage.
6. Waiver of Subrogation - Each policy, including any umbrella or excess policies, will contain waivers of
right of subrogation in favor of Transwestern Commercial Services and TXU Properties, Inc. as only
relates to liability arising out of Contractors obligations.
7. Written Notice - Must provide for thirty-(30) days prior written notice in the event of cancellation or
material change in policy.
8. Transwestern Commercial Services and TXU Properties, Inc. (1601 Bryan Street, 4th Floor, Dallas,
Texas 75201) must be named as Certificate Holders.
9. Such insurance shall be with insurance companies satisfactory to Owner and Manager.
10. Before Contractor performs work at or on premises or delivers materials to site of work, Contractor
shall furnish certificates of insurance to Owner and Manager, evidencing the foregoing insurance
coverage.
11. Contractor shall maintain all of the foregoing insurance coverage in full force and effect until the work
is fully completed.
12. Certificate Holder must receive an original of the document. Copies will be accepted only for
short-term verification, but an original must be forwarded immediately.
13. Deductibles - Any and all deductibles in the above-described insurance requirements will be assumed
by, for the account of and at the policyholder's sole risk.
Please submit the Certificate of Insurance before the commencement of work on the property. If you have
any questions, please call Building Management at (214) 812-6060. You are welcome to fax the certificate
to (214) 812-6058, but we must receive an original within seven (7) working days. Please mail the original
immediately to Transwestern Commercial Services 1601 Bryan Street, 4th Floor, Dallas, Texas 75201.
Policies and Procedures: Moving Policy
General Information
All tenant moves-into, out of, or within the building-must be coordinated with the Building Management
office. Please notify the Property Manager of your proposed moving date and to schedule the freight
elevator. The moving company must provide a certificate of insurance to the management office at least five
(5) days prior to the day of the move.
Transwestern Commercial Services also requires that the moving company provide protection for the
building floors, walls, and elevators during loading and unloading. If you are not using a moving company,
please call the management office for assistance in coordinating the use of the elevator and protection of
floors, walls and elevators.
In general, moves must be undertaken during non-business hours to simplify access to the building and
minimize any disturbance to other tenants. If this is inconvenient, the management office will attempt to
accommodate your schedule in every way possible.
Move-in
IMPORTANT: Please provide 48 hour notification to the Building Management Office when moving bulky
materials, office furniture or equipment in or out of the building. All such movement must be pre-arranged
with the Management Office. All of the following will be subject to Management’s approval:
Time of delivery or movement
Method of movement
Routing of movement
Transwestern Commercial Services and EFH Properties Company. and it’s direct and indirect subsidiaries,
Inc. shall not be liable for injury or damages to any person or property involved as a result of tenant
deliveries or move-ins.
Two and four wheel dollies, carts or other type conveyances (with the exception of baby buggies and wheel
chairs) must be taken into the freight elevator only. Only packages, cartons or other items that can be
carried by hand may be transported on passenger elevators. Materials that can cause discomfort,
inconvenience or damage (such as open paint cans) should not be carried on passenger elevators even
when carried by hand.
All dollies and conveyances of materials, supplies or equipment will be entered through the loading dock and
transported via the service hallway to the freight elevator.
When moving furniture or equipment, please provide Building Management with a letter stating the date and
time of the move. 48 hour notice is required. If it involves the utilization of a professional moving company,
then you must also provide Management with a Certificate of Insurance meeting the Landlord’s insurance
requirements from the moving company.
It is preferred that the freight elevator be used, but should additional elevators be required, NO elevators are
available for moving furniture and equipment Monday through Friday, except Holidays during these
times:
7:00 a.m. - 9:30 a.m.
11:00 a.m. - 1:00 p.m.
3:30 p.m. - 6:00 p.m.
The tenant will be responsible for ensuring that the building lobby floors (including carpeting, tile, marble and
wood) are protected during the move.
Any move-ins or outs after building hours, during holidays or on weekends must be attended by security at
the tenant’s expense. The freight elevator may only be operated by a member of the building staff and is at
the expense of the tenant. There is a minimum 4-hour charge for these services.
Moving Company Requirements
Prior to the day of the move, your moving company must provide a Certificate of Insurance. (Please see
Insurance section)
Building Management will inspect your move-in route to your suite before and after your move. We suggest
that your move coordinator attend the walkthrough.
Tenants are responsible for their moving company by:
Scheduling arrivals and departures
Supervising help
Providing access to restrooms
Making repairs to building damages and/or reimbursement for costs
Removing all packing materials
Requiring placement of rigid boarding over the pathway to and from the elevators and office.
Protecting wall corners with shields
Keeping elevators padded
Using established service routes and access doors
Prohibiting the use of the main lobby without special approval and preparation
Notifying Building Management for answers to any questions related to the building.
Moving Company Requirements (continued)
IMPORTANT: Please submit a Contractor Request Form or a Letter outlining your request, at least 48
hours in advance to the Building Management Office. All such movement must be pre-arranged with the
Building Management Office. All of the following will be subject to Building Management’s approval:
Time of delivery or movement
Method of movement
Routing of movement
Transwestern Commercial Services shall not be liable for injury or damages to any person or property
involved as a result of tenant deliveries or move-ins or outs.
Two and four wheel dollies, carts or other type conveyances (with the exception of baby buggies and wheel
chairs) must be taken into the freight elevator only. Only packages, cartons or other items that can be
carried by hand may be transported on passenger elevators.
Moving Company Requirements (continued)
Materials that can cause discomfort, inconvenience or damage (such as open paint cans) should not be
carried on passenger elevators even though they are carried by hand. All dollies and conveyances of
materials, supplies or equipment will be entered through the loading dock and transported via the service
hallway to the freight elevator.
When moving furniture or equipment please provide Building Management with a letter stating the date and
time of the move. If it involves the utilization of a professional moving company, then you must also provide
Building Management with a Certificate of Insurance for the moving company.
It is preferred that the freight elevator be used, but should additional elevators be required, NO elevators are
available for moving furniture and equipment Monday through Friday, except Holidays during these times:
7:00 a.m. - 9:30 a.m.
1:00 a.m. - 1:00 p.m.
3:30 p.m. - 6:00 p.m.
Moving Company Requirements (continued)
The tenant will be responsible for ensuring that the building lobby floors (including carpeting, tile, marble and
wood) are protected during the move. A Security Officer and/or janitorial member to run the freight elevator,
at the tenant’s expense, must attend any move-ins or outs after building hours, during holidays or on
weekends.
Policies and Procedures: Smoking
Energy Plaza provides a smoke-free building and campus. Smoking is not permitted anywhere on the
property. Per Dallas City Ordinance 27440 smoking is not allowed within 15 feet of any entrance to an
indoor or enclosed area. Violators will be reported to management of the appropriate company.
Electronic Cigarettes
Use of electronic cigarettes is not permitted in the building.
Designated Smoking Area
A designated smoking area is located on the Federal Street Parking lot.
Policies and Procedures: Tenant Functions and Guidelines
If you are planning a function (e.g., party, reception), please notify Building Management at least two (2)
weeks in advance. Building Management maintains certain policies and procedures that assist in
coordinating events and limiting liability of the building. Building Management may ask for the following: date
and time of event, number of guests, presence of alcohol, parking requirements, overtime HVAC
requirements, service elevator use, janitorial needs, electrical requirements (for sound equipment), security
requirements, and certificates of insurance. Typically, functions may not be held in the common areas or on
the building grounds.