1. Art and Diseño

Issue 135 - January 2015
Thank you national shields
HH Sheikh Mohammed Bin Rashid Al Maktoum thanks armed
forces, on 9th anniversary of his accession as Ruler of Dubai
Mohammed Bin
Rashid Al Maktoum
launches “Dubai
Plan 2021”
Dubai Police
updates its
smart phone apps
DSG organizes
workshop to start
implementing
“Happiness Index”
Vision
To become a world class smart government.
Mission
Editorial Team
To formulate and implement policies and
initiatives for innovative and smart ICT
usage contributing to economic welfare,
social progress and global competitiveness
of Dubai.
General Supervision
Media and Content
Management Section
Communication & Business
Development Department
Issue 135 - January 2015
Editing and Designing
Tactics Information and Design
Tactics
Creative Communication
Contact the Magazine
Dubai Smart Government
Tel: 04-4056274
Fax: 04-3532988
P.O. Box: 90300
Email: [email protected]
4
Thank you national shields
HH Sheikh Mohammed Bin Rashid
Al Maktoum thanks armed forces, on
9th anniversary of his accession as
Ruler of Dubai
8
Dubai Police updates
its smart phone app
10
The Government Summit
shapes future governments
An electronic version can be
viewed on www.dubai.ae
The articles in this publication
reflect only the author’s opinions
and not necessarily those of the
Smart Government or its staff.
Republishing of material in this
publication is not permitted without
attribution of this publication as
the source.
12
“Dubai Plan 2021” is starting point
of new phase in the emirate’s march
towards the future
Issue 135
January 2015
1
Smart visions
MyID provides a unified access to
Dubai’s integrated government services
MyID which is integrated with the Emirates ID card from EIDA is an excellent
example of a joint venture, provided by Dubai’s Smart Government (DSG). It came
about based on the implementation of the directives of HH Sheikh Hamdan Bin
Mohammed Bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of Dubai
Executive Council, which calls for providing a unified ID for each user in accordance
with the Dubai Government 2021 initiative.
More than 40,000 users have already registered for MyID and are now able to
access hundreds of smart services provided by currently 10 government entities in
Dubai. These are: Department of Economic Development, Dubai Municipality, Public
Prosecution, Mohammed Bin Rashid Housing, Dubai Police, DEWA, RTA, GDRFA,
DHA and DSG.
In response to the increasing DSG is working tirelessly to answer all queries, add
more government entities, services and kiosks for existing and new users. There are
currently 18 kiosks installed in government centres and malls in Dubai.
The service link www.myid.dubai.gov.ae allows users to register for the
service and have access to all government authorities registered in the
service while taking advantage of the benefits of a unified access to all
electronic and smart services provided by government authorities through
one user ID instead of having to register for multiple accounts in order to access the
different online portals of Dubai’s government authorities. In addition to that, DSG
provides the public with needed customer support daily and around the clock through
the unified call centre “Ask Dubai” on 600560000.
This continuous increasing demand for the service only serves to reflect, as in every
initiative, an insightful visionary leadership that is aware of the people’s needs. This
reality was confirmed by the views of His Highness Sheikh Mohammed Bin Rashid Al
Maktoum, UAE Vice President, Prime Minster and Ruler of Dubai when he said, “When
governments develop their services to make people’s lives easier, only then do they
actually contribute to the comfort and happiness of their people”.
***
Dear Readers, in line with the changes taking place in the Emirate of Dubai,
transforming it to the era of the smart government and the smart city; we decided at
the beginning of 2015, to redevelop our magazine in line with this new phase. This
includes changing the name from ‘e4all’ to “Dubai Smart Gov” in addition to enhancing
the content and design, in line with the change in name.
We are keen on keeping you informed with the latest developments taking place in
the Emirate at all levels, especially smart services. Our well-informed, confident steps
towards the government of the future is what has led us to this change. We delightfully
welcome your opinions, comments and suggestions for the brand new format of the
magazine, through our email [email protected].
Editorial Team
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Issue 135
January 2015
Happiness Index
DSG organizes workshop to start
implementing “Happiness Index” initiative
​ ubai Smart Government Department recently organized a workshop attended
D
by 90 employees representing 26 governmental entities in order to publicize
the ‘Happiness Index Initiative’ and prepare the necessary requirements to
implement it as soon as possible. This project will be launched in April 2015.
Shared service to measure happiness
The workshop discussed the provision of a smart,
interactive software development kit (SDK) developed
by a team from Dubai Smart Government Department in
coordination and cooperation with the Executive Office of
H.H. Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice
President and Prime Minister and Ruler of Dubai. This kit
is connected to a central electronic network to measures
the public’s happiness index and satisfaction with Dubai’s
government services on a daily basis, making this kit a
common centralized service that joins a bouquet of common
services provided by the department to all entities of Dubai
Government. The workshop also discussed the necessary
technical mechanisms to connect the system between
entities of Dubai government and the central database of
the happiness index, and the technical support that will be
provided to achieve the leadership’s vision.
The workshop, presented by Hessa Al Belooshi, Section
Manager at Smart Government DSG, was based on a
unified and standardized criteria that ensure achieving the
leadership’s vision to promote the steps taken to achieve
smart government and to make Dubai the smartest city
globally, and the first city in the world that measures the
happiness of its population, on a daily basis.
Happiness standards
H.E. Ahmed Bin Humaidan, Director General, DSG,
said: “The workshop was held to start the implementation
process of the ‘Happiness Index’ initiative launched by
H.H. Sheikh Mohammed, and to be implemented as soon
as possible as per the directions of H.H. Sheikh Hamdan
bin Mohammed bin Rashid Al Maktoum, Crown Prince and
Chairman of the Executive Council, in order to measure
the public’s level of happiness and satisfaction towards
government services provided to them on a daily basis in
consideration of the rapid changes in people’s expectations.
The measurements will be done via smart devices or
e-devices installed in the headquarters of government
authorities and connected to a central database network.
Daily reports will be sent to decision makers to see which
area has the highest happiness and satisfaction rating to
serve as a basis for further improvement of services and
enhance public experience.”
DSG role
Bin Humaidan added: “We are creating this SDK to
recognize the importance of concerted efforts among
Dubai’s government entities to realize the leadership’s
vision of meeting all the necessary requirements of our
country’s citizens and residents. We aim to enhance their
experience by raising the efficiency of all government
agencies and strengthening the necessary infrastructure.
I am confident that this dashboard will effectively promote
Dubai’s competitiveness globally to become the smartest
regional and global government.
Additionally, we
strive to maintain the UAE’s top position at the regional
‘International Happiness Index’ in 2014. The UAE also has
topped the 2015 Edelman Trust Barometer by obtaining the
first position globally in people’s trust in government, trust
in the economy and the government’s ability to stimulate
innovation.”
The competency of Dubai
DSG will develop an interactive database for the
happiness index initiative and provide all government
entities with the SDK to measure happiness index in
two phases: The first phase for websites and tablets will
include providing software. The second phase, is to provide
applications for smart devices like Android and iPhones and
provide technical support to government entities during the
implementation phase..
•
Issue 135
January 2015
3
Cover story
Smart leadership is a fundamental constituent of administrative and economic
progress. This is because adoption of smart transformation in the government
sector and the comprehensive restructuring of the government’s relationship
with society, trade and the other aspects of life is an instrument that deeply
affects the standing of the state. This ensure a revolution against routine and
bureaucracy, enhances transparency, efficiency and minimizes corruption and
favouritism. On the 9th anniversary of his accession as Ruler of Dubai, we will
focus on HH Sheikh Mohammed’s eLeadership qualities, which are just a part
of the many facets of his prudent leadership that have been the catalyst for the
progress and prosperity achieved by Dubai and the UAE.
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Issue 135
January 2015
Thank you national shields
HH Sheikh Mohammed Bin Rashid Al Maktoum thanks armed
forces, on 9th anniversary of his accession as Ruler of Dubai
#ThankYouNationalShields
As is his wont, to dedicate the celebrations of his
accession as Ruler of Dubai, His Highness Sheikh
Mohammed bin Rashid Al Maktoum, UAE Vice President
and Prime Minister and Ruler of Dubai, made his directions
this year to thank and pay gratitude to the people of the
armed forces in UAE.
His Highness said: “The UAE under the wise leadership
of His Highness Sheikh Khalifa bin Zayed Al Nahyan, may
God protect him, has witnessed a safer, comfortable and
stable life, thanks to the people of the armed forces who
stayed awake while all are sleeping, and sacrifice while
others hesitate”. HH Sheikh Mohammed added that they
are in every home and every family at work silently putting
their lives at risk for each inch of the land of the UAE.
Therefore they deserve our thanks and gratitude from all
sectors of society in the UAE”.
HH Sheikh Mohammed called all government institutions
and individuals to send a message of thanks to them and
to provide a word, message or video via the Arabic tag
# ‫( شكرا_حماة_الوطن‬in English ‘Thank you national shields) in
Twitter or Instagram, in recognition and gratitude to them
for their role in keeping the security of UAE.
Outstanding achievements
HH Sheikh Mohammed has achieved so much to ensure
a comfortable and high quality life for every resident of
the emirate. A series of business and technology driven
projects in Free Zones as well as smart initiatives were
launched by His Highness making Dubai occupy a leading
position in the knowledge-based new economy. Through
the optimal utilization of information technology, Dubai
has become a destination for business and a haven for
investors attracting most of the regional offices of major
international companies.
Dubai Strategic Plan 2021
Launched by His Highness Sheikh Mohammed Bin
Rashid Al Maktoum, Dubai 2021 plan sets the general
framework and vision of Dubai over the next seven years,
and reveals Dubai’s future government.
Dubai Expo 2020
Dubai winning the bid for Expo 2020 is considered a
milestone in the march of Dubai and the UAE, reaping the
result of the great development efforts to become a global
centre for economy and business. Since Dubai’s location
is at the centre of the world, the Dubai Expo 2020 will be a
gift added to the achievements and creativity of its people.
Developing the knowledge economy
Through a series of free zones which have provided a
better investment climate, many multinational companies
have been keen to have their presence here. Starting with
Dubai Internet City, Dubai Media City, Knowledge Village,
Dubai Academic City, Dubai Healthcare City...all these
projects have made Dubai the regional hub for the new
knowledge economy.
With an emphasis on education and culture, the
Mohammed Bin Rashid Al Maktoum Foundation was
set up in 2007, to develop knowledge and train a new
generation of capable leaders. Following this, the Hamdan
Issue 135
January 2015
5
Bin Mohammed Smart University was set up to encourage
eLearning and newer methods of accessing knowledge and
learning.
Setting up Mohammed Bin Rashid School
of Government
In partnership with Harvard’s Kennedy School of
Government, HH Sheikh Mohammed Bin Rashid Al
Maktoum established the Mohammed Bin Rashid School
of Government (MBRSG) as a regional hub for spreading
administrative knowledge and experience in public sector
institutions. MBRSG has represented the UAE in the
initiative on good governance for the member countries
of the Organization for Economic Co-operation and
Development as an example of simplified government
procedures on which the eGovernment initiative is based.
Launching My Gov portal
The initiative of “My Gov” was launched to ease the
communication with the UAE Federal Government through
the portal www.mygov.ae. This gateway is integrated with
direct email accounts for the staff of the federal government
entities and aimed at developing the government services
and to enhance their operational efficiency according to
UAE Vision 2021.
Launch of first Arab eGovernment and
Smart Government
HH Sheikh Mohammed Bin Rashid Al Maktoum blazed a
new trail by launching the first Arab eGovernment in 2000.
He personally shouldered the responsibility of tracking
this project, thereby ensuring its implementation and
success in a record period of 18 months. Subsequently,
Sheikh Mohammed launched the official portal of Dubai
Government, which featured 14 eServices. He also
continued his support and follow-up of the eTransformation
initiative, as a result of which eTransformation has exceeded
90% in many government departments.
In May 2013, HH Sheikh Mohammed announced the
first Smart Government in the Arab world which was then
launched in June 2013, to complement his pioneering
efforts in the running a modern government.
Opening of electronic doors
As the young Sheikh Mohammed was used to seeing
the open doors in the courts of his grandfather and father,
he applied the same method to rule the emirate. He opened
the doors of his court to all people and when he felt that
the traditional court was not enough to receive people
and listen to their needs, he launched an array of online
communication channels, thus becoming the epitome of a
leader who communicates and consults with his people on
major issues and decisions.
Sheikh
Mohammed’s
bouquet
of
electronic
communication features a large number of websites and
social networking websites, the most important of which
are:
Sheikh Mohammed’s personal website:
www.sheikhmohammed.ae
This personal website is a condensed version of HH
Sheikh Mohammed Bin Rashid’s vision at the political and
personal levels. There, users can experience the leader’s
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Issue 135
January 2015
concerns over building the emirate as an international
leader, making a mark in the world of literature, poetry and
wisdom. They can also experience the fierce competition
on the tracks of international endurance and equestrian
races, in a warm family atmosphere, where the leader is
seen is a father of all nationals who he loves in the same
way he loves his children and who express loyalty to him in
the same way they do to their fathers.
The website features a library of his poems, photos and
videos, in addition to a comprehensive media centre on the
UAE, Dubai and Sheikh Mohammed’s activities. You can
directly communicate with HH Sheikh Mohammed without
any intermediary.
Prime Minister’s website: uaepm.ae
If anyone wants to visit HH Sheikh Mohammed Bin
Rashid in his office, this website is the ideal route. The
website features the news of the Federal government
and the Cabinet. Visitors can get acquainted with Sheikh
Mohammed’s adroit skills in managing the affairs of the
federal, decentralized government, which is unique across
the Arab world, achieving at the same time the highest
degree of development and prosperity for all UAE nationals.
Through the website you can contact HH Sheikh
Mohammed Bin Rashid Al Maktoum online without any
obstacle.
Sheikh Mohammed’s personal page on Facebook:
facebook.com/HHSheikhMohammed
This page is a global barometer of Sheikh Mohammed’s
popularity and people’s love for him. The page was the
subject of many press interviews through which HH Sheikh
Mohammed communicated with the mass media and shared
with the public his ideas and decisions on the emirate.
Sheikh Mohammed’s account on Twitter:
@HHSHKMOHD
Those interested in knowing HH Sheikh Mohammed’s
activities can keep updated through Twitter and track the
contributions of this unique leader who surprises all with
his great interest and seriousness in dealing with online
communication channels and social networking websites.
Those who watch HH Sheikh Mohammed’s news feel as
if they are his personal friends, listening to his news and
reading the ideas that come to his mind.
YouTube Channel: HHSMohammedbinrashid
Those interested in seeing HH Sheikh Mohammed’s
activities can watch videos of HH Sheikh Mohammed’s and
be instantly updated of his latest activities in a personalized
manner.
•
Smart transformation
86 smart services across
4 sectors at Dubai Courts
The Dubai Courts inaugurated
the “Smart Court” project which
includes 86 services across 4 main
sectors: The judge’s smart services;
the lawyer’s smart services; smart
registration services and the notary
smart services to form a collection of
services delivered through the Dubai
courts app available on smart phones.
The “smart court” project comes in the
context of the Dubai Courts’ pursuit to
attain a leadership position in the field
through promoting trust in the judicial
system both locally and internationally;
and enhancing the effectiveness and
efficiency of judicial performance.
One of the most crucial services,
unique to Dubai courts in the region,
is the online registration of cases
without having to show up in court in
person. The judge’s smart services
allow judges to access their personal
accounts through a username and a
passport to review the latest updates
on every case, and review information
provided by lawyers and other parties
involved in a given case to make a
sound decision on each separate
case.
Furthermore, the courts provide
other services available to experts
and other parties involved in a given
case which contributes to enhancing
institutional performance and archives
through a number of services such as
messaging and smart communication
which allows the judge to communicate
with various parties through the use of
email and smart phones with the latest
mobile applications.
As for the lawyer’s smart services
which include the online registration
of cases which allow law firms to
register cases along with attaching
relevant documents, paying the fees
and scheduling court sessions; as
well as the smart payment of fees,
deposits and fines, submitting cases
applications and following up with
their processing, and getting a status
update. In addition to messaging and
smart communication which provides
law firms with a daily report delivered
through email detailing court decisions
on
cases
and
text-messaging
notification services on the dates of
hearings and their decisions and the
readiness of receiving checks.
DSG organizes “Innovation and Digital Business”
workshop for Dubai government entities
​Dubai Smart Government Department (DSG), in collaboration with Gartner
Inc., recently organized a workshop titled “Innovation and Digital Business” at
the InterContinental Dubai Festival City.
The workshop comes as part of DSG’s ongoing endeavours to disseminate
knowledge and develop the skills of government employees in an effort to bolster
the transformation process in Dubai towards implementing the smart government
leading to the smart city.
As many as 100 representatives of Dubai government entities participated
in the workshop activities. Over three sessions, the two lecturers discussed
two major subjects: innovation and digital business. In the first two sessions,
Mary Mesaglio, Research Vice President with Gartner’s CIO research team,
expounded on the five myths of innovation in the first session and the psychology
of serial innovation in the second.
Explaining the importance of employing psychology-related knowledge to
ensure the completion of repeated innovation, Mesaglio noted the stimuli to
innovation in people as well as the most significant factors in order to answer
the question on how some people innovate continuously. In the third session,
Ed Gabrys, Research Director, Gartner CIO Research defined the future of
digital business. Gabrys explained its effect on the components of the coming
change: leadership, talents, institutions and prevailing culture. He also explained
how digital business should be built on and consequently the nature of the
technological drivers that would run future digital business.
Commenting on the workshop, H.E. Ahmad Bin Humaidan, DSG Director
General, said: “This workshop, which is organized in collaboration with Gartner
as a world-reputed research foundation, comes in line with the national innovation
strategy, which has recently been launched by His Highness Sheikh Mohammed
Bin Rashid Al Maktoum, Vice President and Prime Minister of the UAE and Ruler
of Dubai, aimed at making the UAE among the world’s most innovative countries
over the coming 7 years. The workshop also comes in response to Crown Prince
of Dubai HH Sheikh Hamdan Bin Mohammed Bin Rashid Al Maktoum’s adoption
of the Dubai innovation strategy in line with the launch of the national innovation
strategy, which features around 20 initiatives to be implemented within 3 years to
make Dubai the most innovative city in the world.”
Bin Humaidan added: “We in DSG are working on fulfilling the vision of our
inspiring leadership in Dubai in terms of supporting innovation incubators, building
specialized national capabilities, establishing global research partnerships
and directing government work system to more innovation. We hope that this
workshop will enhance Dubai government staff’s experiences and skills to be in
the lead in government work.” Bin Humaidan called on government and private
entities to innovate new and more creative methods for providing services to
the public and developing the economy with the aim of enhancing the UAE
competitiveness worldwide.
Issue 135
January 2015
7
Future government
Dubai Police updates its smart
phone apps
Dubai Police announced the launch of a “one stop shop” initiative
that aims to group all personal identification cards in one window
through updating its smart phones applications. This update
includes national ID cards, Driver’s licenses and car ownership
documents; thereby instituting a comprehensive record that
details the user transactions.
The service can be seen in the latest smart phones
applications update developed by DP’s General Department
of Smart Services. Through this update the user is now able
to find an electronic copy of the national ID, Driver’s license
and car ownership documents.
DP’s General Department of Smart Service also
activated an online feature that allows the user to preview
the value of fines and pay it electronically through its “Dubai
Police Fines Widget”, the new version of which places the
app’s icon on the main screen of the user’s phone. DP’s
users don’t need to download a special application to take
advantage of these services; all they need is to update the
current DP app on their smart phones to receive all these
new improved features and functions.
For the satisfaction of its people
Colonel Khaled Nasser Al-Razzuqi, Director of the
General Department of Smart Services at Dubai’s Police
explained that this update allows users to keep a soft
copy of the national ID, Driver’s License, car ownership
documents through their smart phones. In the context of
the ongoing efforts of DP’s General Department of Smart
Services’ team, in collaboration with DP’s major public
administrations; all services provided to the public are
being transferred into smart, upgraded services available
on users’ smart phones in light of the orientations of Dubai’s
Smart Government.
DP’s General Administration has prepared a smart
plan to deliver all services through updated applications
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Issue 135
January 2015
available on smart phone; and is seeking to rise up to the
expectations of the leadership in Dubai’s government that
aim towards increasing the satisfaction of its end users
through premium and distinctive services that match up to
their desires and is currently striving to reduce time and
costs and reach speedy achievements.
This update represents one of the most important
services that Dubai Police has successfully transferred
into smart services and it’s continuing to redefine what’s
known to be familiar when it comes to dealing with cards,
documents, and sensitive user information through the
adoption of alternative electronic means, that is considered
one of the most crucial personal documents necessary to
complete government official paperwork.
This service also makes it easier for the user in cases
requiring the police to review such documents such as
traffic accidents or in case these sensitive documents are
lost or forgotten.
Using the service
After downloading the application, the user can login
using the “MyID” account which is provided by Dubai’s
Smart Government as a joint service for all governmental
authorities. Once the user is logged in, data will automatically
appear showing their personal police record such as
E-cards, number of registered vehicles, traffic tickets and
any other relevant paperwork.
•
Cross borders services
“We work together to make you happy”
Cross border smart services
The concept of delivering governmental services to the public through smart devices,
from any place, at any time, is considered one of the main pillars underlying the smart
government initiative. The real challenge for this concept lies in the ability to deliver
cross-border governmental services. This angle shows the maturity level of governmental
services and the extent to which they achieve this concept; and it monitors real-time
services that affect the lives of those who rely on smart, electronic services in order to
deal with government agencies during their stay abroad.
Dubai Police residence security requests
http://goo.gl/sMmtsJ
This service allows the public to submit
residence security applications in cases
of absence of home owners or family for
long durations of time due to travel or other
reasons. Among the requirements for the
delivery of this service is that the applicant has to be living
in Dubai. An electronic form through the Dubai Police
website has to be filled and agreement to the terms and
conditions needs to be agreed. Applicants can also fill up
the form manually at the nearest police station or contact
the Dubai Police Customer Service Centre to validate the
home owner’s data.
This service is a physical extension of the safety and
security that characterizes Dubai and makes it a safe haven
for all of its residents. Behind this great achievement is an
efficient, sophisticated security system and policemen who
work around the clock to provide safety and security to the
inhabitants of the city; using a state of the art technical,
electronic system to communicate with the public in order
to deliver optimal services.
Residence security applications are normally processed
within 15 minutes with police patrols operating in the area of
the applicants home to monitor the target residence during
their absence for as long as will be specified in the service
applications.
This service is free of charge and available to all the
residents of Dubai.
“Tawajody” service from Ministry of
Foreign Affairs
http://goo.gl/pZ50gX
“Tawajody”
meaning
“My
Presence”
is a service provided to UAE citizens
staying abroad. The service facilitates
communication between them and diplomatic
missions in cases of emergencies leading to
successful evacuation and safe return to the UAE.
This service provides a one-time direct recording feature
and creating a permanent account feature where you
can shorten future registration processes. The service is
provided by the Ministry of Foreign Affairs and is considered
ideal for frequent travelers and families that travel to
remote areas. Finally, the service can be considered a vivid
example to the UAE’s keenness for the safety and security
of its citizens anywhere in the world.
•
Issue 135
January 2015
9
Government Summit
The Government Summit shapes
future governments
The Government Summit is considered the world’s largest annual governmental
gathering that aims towards improving the future of governments and enabling them
to achieve excellence and leadership. This year’s summit includes leading government
figures, thinkers, policy makers and the private sector to discuss ways of developing the
future of governments based on the latest developments and trends.
This year’s summit under the
title “Shaping Future Governments”
will be held from the 9th to 11
February, under the patronage of
H.H. Sheikh Mohammed Bin Rashid
Al Maktoum, UAE Vice President,
Prime Minster and Ruler of Dubai.
The Summit focuses on a range of
topics summarized in foreseeing
future governments and improving
governmental performance through
innovation. The Summit also strives to
enhance cooperation and coordination
between the governments of the
world; in addition to the exchange of
knowledge and innovative and best
global practices in the public sector
which contribute to the well-being of
communities, facilitate their lives and
provide opportunities for generations
to come.
International attendance
This year’s round will witness the
esteemed attendance of leading
government figures, international
experts, some of the top speakers
in interactive sessions, decision
makers, minsters, executive directors,
prominent thinkers in the field of
governmental innovation, government
officials and experts in the field of
public administration who will offer
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Issue 135
January 2015
their opinions, ideas and visions on
the future of government work in more
than 30 specialized sessions.
An approaching deadline
that cannot be ignored
As we approach the third
Government Summit, the two years’
deadline announced by H.H. Sheikh
Mohammed Bin Rashid Al Maktoum,
UAE Vice President, Prime Minster,
and Ruler of Dubai to shift to the
smart government is nearing. Since
the day His Highness set a specific
objective that entails creating an easy,
user-friendly government that is able
to reach the public via smart phones
to increase user satisfaction, a fierce
positive competition has been put in
motion among government authorities
to answer the calling and launch their
smart phone applications.
In this context, government
authorities have launched dozens of
innovative smart phone applications
that are creative and facilitate access
to their services around the clock,
and from anywhere through smart,
interactive channels. Approaching
the deadline, the picture became
crystal clear. Users (individuals or
companies) are now able to take
advantage of smart applications that
provide services in many essential
areas including the health sector,
education, security, public services,
business services etc.
In
parallel,
Dubai
Smart
Government has provided many
centralized services for government
authorities to support the transition to
smart government and to contribute
towards making Dubai the smartest
city. These respective efforts has now
accumulated in practically creating a
smart government on the ground as
a result of the initiative launched by
HH Sheikh Mohammed two years ago
confirming Dubai’s determination to
provide outstanding quality services
and increase user satisfaction through
a coherent and integrated smart
government.
•
The happy life
Global Village’s website: A virtual tour of
the world, accompanied by app
Global Village is Dubai’s leading family entertainment and cultural attraction with a unique
shopping experience at 31 pavilions each representing a different country. Global Village is
considered a fundamental pillar in Dubai’s Tourism Plan which aims to attract around 20 million
visitors by 2020 making it also a crucial part of Dubai’s Strategy 2021 to make the Emirate the
number one destination for visitors both regionally and globally. The Global Village’s website
globalvillage.ae has been designed to take the visitor on a fun virtual tour that includes all
cultural, recreational, and marketing activities presented by 70 participating nations. Here we
review the main features of the updated website of Global Village.
Smart app
In addition to the website, the
project organizers have launched a
smart application for Global Village
in line with the Smart Government
initiative which aims to transform
Dubai into a smart city. This app
is available on both the App store
and Google Play store to provide
unmatched user flexibility for visitors
to access sites, information and maps
during their village tour. Global Village
also signed an MoU with Du, who
are providing fast wireless networks
across the retail and entertainment
destination.
Entertainment
With the Global Village presenting
its 19th edition, there is an exciting
array of shows, festivals, theatrical
performances, cultural carnivals and
national celebrations on display. All
of this is displayed on the website,
along with the cuisine of more than 25
countries in a virtual tour.
representing such products. The
website also presents daily prizes with
the “Scratch and Win” vouchers with
every entry ticket.
Effective communication
Shopping
Global Village offers a unique
shopping experience through more
than 3,500 stores. The website
presents the different participating
pavilions, kiosks and retail outlets as
well as a distinctive assortment of
original products that reflect a glimpse
of the culture and civilization, and the
well-known industries in the countries
One of the best features of the
website is that visitors can express
their opinion and send any complaints
or suggestions they have to improve
the services either directly through
the website or through social
media networks such as Instagram,
Facebook, Twitter, and YouTube.
Global Village coordinates with
Dubai’s Tourism and Commercial
Marketing Department (DTCM) to
put a comprehensive program that
includes advertising campaigns and
international promotional activities.
There are also a number of travel and
tourist agencies that directly promote
Global Village through providing
special offers as part of its tourist
packages which are displayed on the
website.
•
Issue 135
January 2015
11
Happiness strategy
Mohammed Bin Rashid Al Maktoum
launches “Dubai Plan 2021”
Plan is starting point of new phase in the emirate’s march towards the future
Approaching the end of the time frame set for Dubai’s Strategic Plan 2015, His Highness
Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice President, Prime Minster and
Ruler of Dubai launched the Dubai Plan 2021. The Plan was released in the presence of
HH Sheikh Hamdan Bin Mohamed Bin Rashid Al Maktoum, Crown Prince of Dubai and
Chairman of the Executive Council at a solemn ceremony that represented a festival for
ambition, hope and vibrant, beautiful innovation.
Dubai Plan 2021 aspires to
promote Dubai as a global destination
in various fields, especially since the
emirate is currently experiencing
immense growth after its recovery
from the global financial crisis. Taking
into consideration all the ambitious
initiatives, programs and projects
launched recently, mainly hosting
Expo 2020; announcing Dubai as
the capital of Islamic Economy and
the launch of Dubai’s strategy for the
world’s smartest city. Thereby, Dubai
Plan 2021 is looking at the Emirate’s
future through a broad lens to ensure
an integrated and comprehensive
development over the coming years.
Dubai Plan 2021
Dubai Plan 2021 describes the
future of Dubai through holistic and
complementary perspectives, starting
with the people and the society who
have always been, and always will be,
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Issue 135
January 2015
the bedrock of the city. This aspect
describes the characteristics that
Dubai’s people need to have to deliver
on the city’s aspirations in all areas,
and examines the society needed
to support and empower these
individuals in achieving their goals.
The Plan addresses the urban
environment including both natural
and built assets, and looks at the
living experience of the people of
Dubai and its visitors as a result of
their interaction with this environment
and the economic and social services
provided. In addition, the Plan also
focuses on the economy, which is the
city’s development engine and its fuel
for its march forward.
Finally, the Plan addresses the
government as the custodian of the
city’s development in all aspects.
These perspectives were divided into
6 themes, each highlighting a group
of strategic developmental aims for
Dubai, and together forming the city’s
vision for 2021.
-The People: City of Happy, Creative
& Empowered People
-The Society: An Inclusive & Cohesive
Society
-The Experience: The Preferred Place
to Live, Work & Visit
-The Place: A Smart & Sustainable
City
-The Economy: A Pivotal Hub in the
Global Economy
-The Government: A Pioneering and
Excellent Government
We will begin our analysis with the
government’s goal of “A pioneering
and excellent government” given
the fact that this goal is the most
associated with Dubai’s Smart
Government cycle of activities and it
involves the most observable aspects
in the department’s functions.
A Pioneering and
Excellent Government
HH Sheikh Mohammed bin Rashid
Al Maktoum has always emphasized
that the government is an authority for
the people and not over them. This
has been a key principle for how the
Government of Dubai has operated
in everything it does. Dubai Plan
2021 dedicates a theme to this idea,
whereby the people’s happiness and
satisfaction with government services
and policies are the primary measures
for the government’s success. The
theme also addresses the need to
enhance government efficiency and
transparency in all aspects.
AIMS:
1. Proactive and Creative in
Meeting the Needs of Individuals
and Society as a Whole: The
government is forward-looking,
proactively
listening
to
and
engaging all stakeholders, to
ensure that its policies and services
meet the needs of individuals and
society as a whole, in the present
and the future. It also aims to
simplify the lives of people through
the provision of smart, high quality
government services reflecting the
individual activities and institutional
requirement.
2. Sustainable and Innovative in the
Management of its Resources:
The Government of Dubai adopts a
culture of innovation and excellence
in its approach to the management
of public finances in a manner
that sustainably supports city
development and environmental
friendliness, and human resource
practices
that
ensure
the
accumulation and continuity of
knowledge and experience for the
government.
3.Transparent and Reliable: The
Government of Dubai ensures a fair
and reliable application of all laws
and regulations in order to preserve
the rights of the individuals and
institutions. It is also committed
to
adopting
a
transparent
approach in the development and
implementation of all policies,
legislations and services.
Dubai Smart Government’s
strategy goes hand in
hand with Dubai Plan 2021
The Plan represents the nucleus
and around its orbit revolves all the
Emirate’s governmental agencies and
departments including Dubai Smart
Government with its strategy (20142017) which not only go hand in hand
with the main goals and objectives
for Dubai Plan 2021but, it directly
supports its implementation through its
systems, infrastructure, and electronic
and smart services.
The
department
works
in
accordance with its motto “we work
together, to make you happy”. It
also empowers other government
agencies and departments to reach
this goal through the development of
standards and controls; measuring the
process of transforming government
agencies into smart organizations; and
providing common services and tools
necessary for electronic infrastructure
which helps government agencies
achieve a successful smart transition.
Dubai Smart Government (DSG)
also runs the suggestions and
complaints services, and the unified
governmental call centre “Ask Dubai”
through which the government
connects with the public and listens
to its complaints and demands. DSG
provides a mobile app that allows
users to pay using their smartphones,
an electronic payment portal and the
“My ID” service which provides the
public with a unified access to Dubai’s
government services using one
username.
The
Government
Resource
Planning Systems within DSG
represent the essential tool in
efficiently managing government
resources, assets and revenues in
the best way possible to achieve
significant financial savings; not to
mention reducing wastage of financial
resources resulting from repeated
purchases of electronic systems by
different government agencies and
instead using joint systems to manage
operational processes and electronic
services.
Moreover, DSG also
provides a Government Information
Network (GIN) linking 56 different
government agencies in Dubai’s
government to transfer and exchange
information and transactions with a
high level of electronic protection and
encryption.
•
Issue 135
January 2015
13
Smart services
Dubai Police and Dubai Courts join
“MyID” service
Dubai Smart Government Department has announced that Dubai Police and
Dubai Courts have joined the MyID service for ensuring a single sign-on to and
interacting with Dubai government services through smart phones or the Internet
in collaboration with Emirates Identity Authority (EIDA), bringing to 11 the number
of entities participating in the service.
Dubai Police and Dubai Courts customers can now register in the service
to obtain a single sign-on (username and password) related to MyID, which
gives them access to a large array of services provided by the police through
smart phones and enables them to apply for these services via the Internet.
These services include paying traffic fines, reporting a crime, reporting a traffic
accident, applying for clearance certificate, inquiring about status of roads,
applying for good conduct certificate, requesting to communicate with suppliers,
reporting a bounced cheque, filing tourist security complaints, requesting change
of vehicle’s colour and other services provided by the other government entities
participating in the service.
The website (https://myid.dubai.gov.ae) allows all customers of Dubai
government entities participating in the service to register in MyID and leverage
various features from the unified login to all electronic and smart services
provided by government entities through a single sign-on instead of registering
with different accounts. Registering in MyID enables a customer to access all
the websites of government departments and move from one website to another
easily and smoothly using one username and one password to get their services
from one place round the clock with easy, fast and limited steps.
The service is witnessing a growing response from the business sector and
the public for registering in it. According to the latest statistics announced by
DSG, as many as 40,000 users have so far registered in the service to be able
to easily access hundreds of services provided by the 11 government entities
currently participating in the service; namely, Dubai Department of Economic
Development (DED), Dubai Electricity and Water Authority (DEWA), Roads and
Transport Authority (RTA), Dubai Municipality, General Directorate of Residency
and Foreigners Affairs-Dubai, Dubai Public Prosecution, Dubai Health Authority
(DHA), Mohammed Bin Rashid Housing Establishment, Dubai Police and DSG.
Online Gazette new service
The Supreme Committee for
legislation announced an “Online
Gazette” service which is provided
via email to subscribers. This service
enables interested legislation issued
by the Dubai government to get it
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Issue 135
January 2015
quickly and easily after the issuance of
the gazette. The service comes in the
framework of the turning Dubai into
a fully intelligent city and in support
of the government’s strategy in this
regard.
DCAA provides
14 services through app
which can be answered
within 30 minutes
Mohamed Ahly, General Director
of Dubai’s Civil Aviation Authority
confirmed that DCAA provides
the necessary approvals for 14
smart services delivered through
its mobile app. It is now possible
to obtain the necessary approvals
for non-scheduled landings, and
approvals relating to heights of
building and telecom towers in
areas surrounding Dubai’s and AlMaktoum international airports; in
addition to air transport rights and
conducting flights. Also, necessary
approvals for prohibited goods and
other services in a record-breaking
duration of time that does not
exceed 30 minutes pointing out that
“this accomplishment is considered
the first of its kind in the world and it
fosters Dubai’s position as a centre
for air transport between the east
and the west and the airline capital
of the world”.
Additionally, Ahly stated “this
service is the first of its kind in terms
of user access and usage method,
not to mention the short period of time
it takes to get a permit. It is expected
that this service will be mostly used
by irregularly scheduled touristic
flights,
ambulance
helicopters
and private aviation in addition to
technical landing to refuel”.
The authority provides all of its
services through its website www.
dcaa.gov.ae and its mobile app
around the clock; and it allows the
registration of all airlines operating
in passengers transport and freight
in Dubai’s airports totaling 142
airlines in addition to private aviation
companies. After registration is
complete, it becomes easier for
these airlines to fill in the required
information,
attach
necessary
documents such as certificate of
registration, insurance coverage
and other so that the authority
can perform all the necessary
background check to confirm the
validity of the documents and its
compliance with Dubai’s airports
safety requirements and accordingly
will be granted landing permission in
record- time.
Smart society
MRHE’s smart application for maintenance services
The Mohammed Bin Rashid Housing Establishment (MRHE) has launched a
new smart service to request maintenance services for ready-built homes. This
initiative confirms the attention paid by MRHE to the orientations and the vision
of the wise leadership, towards a successful transition to a smart government
and the implementation of its strategy, to ensure high quality housing services,
efficiency, transparency, and on-time delivery; in order to achieve customer
satisfaction and enhance communication channels to reach customers anytime,
anywhere.
Engineer Burhan Al-Habbai, Assistant Executive Director of the Department of
Engineering, and MRHE’s Smart Government Team Leader said, “His Highness
Sheikh Mohammed Bin Rashid Al Maktoum, UAE Vice President, Prime Minister
and Ruler of Dubai, may God bless him; sees that life has become faster and
people currently need to save time, energy and costs when it comes to the
services they expect from all government authorities. So, this is what we are
working on and what will allow Dubai to occupy a prominent position in all fields.
In the context of this clear vision and directions, MRHE previously launched 3
smart applications tailored to its target customer along with a smart services
bundle that meet their needs”.
Moreover, Al-Habbai explained that requesting maintenance services for
ready-built homes through the “Sawn” application launched by the Engineering
Projects department allows the ready-built home owner within the housing
complexes project under the MRHE to use the application for managing all
maintenance needs during the warranty period easily and conveniently.
Snapshots from the biography of Dubai on Instagram
#MyDubai
Issue 135
January 2015
15
Apps wizard
“Dubai Culture” App
from Dubai Culture Authority
You can get the application from the
app stores of Google & Apple
2
1
The main screen of the
application shows the
most important cultural
sites in the emirate
When choosing a cultural
site a detailed card of
archaeological and
historical information is
displayed about the site
3
Through an integrated virtual
reality feature with the mobile
phone camera you can watch
all the important information in
the archaeological site directly
4
Interactive map shows the
most important cultural
activities in the emirate with
geolocation feature integration
with the navigation system in
the mobile phone
For more information about the application please call:
600560000
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Issue 135
January 2015