What makes NH a Global Healthcare Case Study

What makes NH
a Global Healthcare Case Study
Narayana Hrudayalaya Hospital is now Narayana Health
23 Hospitals 6386 Beds
14 Cities 12500 Employees
1300 Doctors
One of India‟s largest
healthcare service providers.
And one of the world‟s
most economical.
Passion makes all the difference
We at NH have a Dream
“A dream of making quality healthcare
available to the masses Worldwide”
A solution is not a
solution unless it is
affordable
At NH, we are convinced that
„quality‟ and „affordability‟ are
not mutually exclusive when it
comes to healthcare delivery.
We are committed to creating
an affordable, globallybenchmarked quality-driven
healthcare services model.
Dr Devi Prasad Shetty
Founder & Chairman
NH Group of Hospitals
OUR VISION IS TO PROVIDE
High Quality Healthcare
with care and compassion
at an affordable cost
on a large scale
Vision
Innovation & efficiency
Compassionate care
Respect for all
Accountability
Excellence as a culture
Quality
Compassion
Affordability
A Snapshot of a Revolution
More than
93,000 Cardiac surgeries and 2,25,000
Cathlab procedures [Till Oct 2013 since existence]
80 bed dedicated post-op paediatric cardiac ICU – the largest in the World
Discounts of
15% of the revenues on an average per month
One of the largest dialysis units in India with
and
217 dedicated beds
130,000 procedures per year
Patients from
76 countries.
Amongst the
largest telemedicine networks in the world
The NH Evolution
Humble beginnings with
225 beds in 2001
Today a 6200 bed
hospital chain
Where there is a will,
there is a way
FOUNDED BY
DR. DEVI
SHETTY
INITIAL
GROWTH
PHASE
NH Bangalore
 NH Jamshedpur
NH Kolkata
 NH MS Ramaiah
Bangalore
Blood & Valve Bank
FORAY INTO
OTHER
SPECIALTY
22 HOSPITALS
ACROSS
14 CITIES
30000 BEDS
IN NEXT 7 -10
YEARS
 NH Multispecialty
Hospital, Bangalore
NH Jaipur
NH Mumbai
NH Raipur
NH Bhubaneswar
 NH Dharwad
NH Ahmedabad
NH Siliguri
 NH Kolar
NH Shimoga
 NH Hyderabad
NH Mysore
NH Durgapur
NH Davangere
NH St. Martha
NH Kuppam
NH Guwahati
NH Bijapur
NH Chittradurga
from 225 to 6200 beds
NH Lucknow
NH Tumkur
NH Cayman
Islands
NH Malaysia
And many more…
The NH Presence
Presence
Cardiac Centre at
Kualalumpur, partnering
with Columbia Asia
In association with Ascension Health
Alliance, setting up a Health City at
Grand Cayman
Will be built in phases to include 2,000
beds, medical university, research
institute and assisted living.
Clinical Excellence
2 JCI accredited Hospitals
4 NABH accredited Hospitals
1302 full-time doctors - 11,359
person-years of experience
Assembly line approach of nurturing expertise
Exposure to large volumes of cases
Minutely detailed protocols
Holistic Care at NH - multiple specialties under one roof
Service Excellence
Patient satisfaction
The ultimate goal of NH
A Typical Day at NH
450
Inpatient
Admissions
4200
250
417
10
1
13200
Outpatients
Cardiac
Procedures
Dialysis
Procedures
Neuro
Surgeries
Kidney
Transplant
Laboratory
Tests
150
Major
Surgeries
42
Cardiac
Surgeries
Serving unmet needs
More than
50% of our patients
are from economically
weaker sections
[32.7% of the total Indian population fall
below the international poverty line of
US$ 1.25 per day (PPP) while 68.7%
live on less than US$ 2 per day]
(As per World Bank, Year 2010)
Ethical business practice
The underlying foundation of NH
Institutionalized audit system
Transparent itemized
billing discipline enhances
patient comfort
Fixed package to make patients
financially comfortable
Collaborative Treatment Planning to
ensure quality services
Assembly line approach to healthcare delivery
10% of all the heart surgeries
in India performed at NH
Unique Health City model
leveraging economies of
scale & scope for lowering
healthcare costs
Health City: Agglomeration of
Centers of Excellence
“Health City” - A campus with 2000 to 5000 beds,
spread among 4-5 hospitals, dedicated to individual
specialties
Best way to reduce the cost of healthcare
through economies of scale & scope
Improves the quality of clinical outcomes by exposing
to multiple specialists collaborating on a single patient
Sharing of resources to reduce cost
Excellent set up for research activities
Increasing volumes
Thereby reducing costs
Reaching out to the Grassroots
Pioneered the concept of telemedicine in India
590 tele ECG network
150 connected Telemedicine centers
54,000 cardiac patients treated free
10,000 patients treated in various CCUs
53 locations in Africa, 10 location at Abroad and
Scorching growth year on year
Double Digit Revenue growth Year on Year
Asset Light Model
Greenfield Projects
Construct & manage entire hospital
Size per location strategy
Management Contracts
Lease, rent, management contracts & partnerships
Low Capex Strategy
Average installed cost per NH bed
of INR 25 Lakhs (US$ 38500)
[Industry Average INR 35 Lakhs (US$ 54000)]
Low Cost Surgical Hospital Model
Typically modeled as 300 bedded surgical hospitals,
located primarily in Tier II and Tier III cities
Built as a pre-fabricated structure
with minimal RCC construction
Ground floor construction thereby
reducing construction costs
Maximum utilization of natural daylight
Hospitals for the common man
Superior Operating Strategy
Tight control on costs
Hybrid and dynamic pricing
Achieving best outcomes
Better inventory management
Pay-per-use Model
PEARLS
Patient & Employee Ailment Resolution & Learning System
Patients & staff send complaints instantly via mobile phone
Complaints addressed & status updates sent
Departments target reductions in the no of complaints
28276 complaints recorded till date, 99% resolved
Maintaining excellent service standards
28276 Complaints
99% Resolved
Leveraging Technology
Digital Radiology
Migrated to digital radiology for better throughput
and image quality, while working in a film less
and paper light environment.
Automation
First in India to ideate an ICU automated system
Analyzes patient parameters to assist doctors
Reduces human error
Cloud ERP System
Integration of all NH units through an ERP System
deployed on a cloud
Allows real time access to data across the group
Dramatically impacts the bottom-line by taking advantage
of the pay per use concept, resulting in zero investment
and maintenance costs. (In progress)
First hospital group in India to have
an ERP system on a cloud
Academic Excellence
Programmes Offered
56
37
PG programs for Doctors,
55
1945
programs for Nursing
and Para-medical professionals
NH certified training programmes
students/trainees at any given time
CSR Initiatives – A promise to the society
At NH, CSR is ingrained in our DNA
NH is modeled as a Social Enterprise rather than a Corporate
Donations received from the philanthropic
organizations supported by NH - Used only
for the treatment of poor patients
NH created a chain of 16 primary health
centres across Amethi and Raibareilly
to offer free services including consultations
& medication to more than 30,000 patients
in a month, covering a population of
23 Lacs over 3200 sqkm
Udayer Pathe - Enabling poor children
to become future doctors by
offering soft loans for study
Yeshaswini Micro-Health
Insurance Scheme
World‟s largest self funded micro-health insurance
scheme catering to more than 3 million people
Conceptualized by NH and launched by
the Government of Karnataka in 2003
Covering over 1600 surgeries
at a Monthly premium of 18 Rupees
Success of the model ensured replication by
2 other States covering 30 million people
Studied by Harvard Business School
Unaffordability can be
tackled when united
If we have reached NH,
our worries are over
An average of over 16 heart
operations on children every day
100 free or discounted pediatric
surgeries a month
India's largest and most advanced
Pediatric liver transplant programme
33 pediatric liver transplants till date
61%
of NH employees
are women
Udayer Pathe – making dreams come true
Enabling poor children to study to become doctors by offering soft loans
Rs. 500 p.m. scholarship to selected children from deprived backgrounds
NH mentors these children right from the age of 14 years
Awards
2013
Recipient of “Financial Times Arcelor Mittal
Boldness in Business Awards”
Corporate Responsibility/Environment category.
Porter Prize for Industry Architectural Shift
2012
Ranked 36th among
“World‟s 50 most innovative companies”
By Fast Companies
Frost & Sullivan
India Healthcare Excellence
Healthcare service provider company of the year
FICCI Health
Care Excellence
Award for addressing Industry Issues
A finalist in
Namma Bengaluru Awards 2012 ;
Category - Corporate Social Responsibility
2011
India Shining Star
CSR Award
For the exceptional
CSR work done
2010
Best Hospital
Award by
CNBC & ICICI Lombard
Awards for our chairman Dr. Devi Shetty
2013
Entrepreneur of the Year Awards
2012
Indian of the Year by CNN-IBN
2012
Lifetime Achievement Award by FICCI
2012
The Economic Times Entrepreneur of the Year
2012
Padma Bhusan
2011
The Economist‟s Innovation Awards
2010
Indian of the Year by NDTV
2005
Social Entrepreneurship Award
2004
Citizen Extraordinaire, Rotary
2004
Dr. B C Roy Award
2003
Padmashree
2003
Ernst & Young – Entrepreneur of the Year
2003
Sir M. Visvesvaraya Memorial Award
2002
Rajyotsava Award
NH: Selected Recognition
Articles, Case Studies & Books
NH: Selected Recognition
Television Media
Documentaries broadcast by
Thank You
City Express
Deccan Hearald
The Hindu
The Hindu