Junos Space Frequently Asked Questions Published: 2015-01-29 Copyright © 2015, Juniper Networks, Inc. Juniper Networks, Inc. 1194 North Mathilda Avenue Sunnyvale, California 94089 USA 408-745-2000 www.juniper.net Copyright © 2015, Juniper Networks, Inc. All rights reserved. Juniper Networks, Junos, Steel-Belted Radius, NetScreen, and ScreenOS are registered trademarks of Juniper Networks, Inc. in the United States and other countries. The Juniper Networks Logo, the Junos logo, and JunosE are trademarks of Juniper Networks, Inc. All other trademarks, service marks, registered trademarks, or registered service marks are the property of their respective owners. Juniper Networks assumes no responsibility for any inaccuracies in this document. Juniper Networks reserves the right to change, modify, transfer, or otherwise revise this publication without notice. Junos Space Frequently Asked Questions Copyright © 2015, Juniper Networks, Inc. All rights reserved. The information in this document is current as of the date on the title page. YEAR 2000 NOTICE Juniper Networks hardware and software products are Year 2000 compliant. Junos OS has no known time-related limitations through the year 2038. However, the NTP application is known to have some difficulty in the year 2036. END USER LICENSE AGREEMENT The Juniper Networks product that is the subject of this technical documentation consists of (or is intended for use with) Juniper Networks software. Use of such software is subject to the terms and conditions of the End User License Agreement (“EULA”) posted at http://www.juniper.net/support/eula.html. By downloading, installing or using such software, you agree to the terms and conditions of that EULA. ii Copyright © 2015, Juniper Networks, Inc. Table of Contents About the Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix Documentation and Release Notes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix Supported Platforms . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix Documentation Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix Documentation Feedback . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xi Requesting Technical Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii Self-Help Online Tools and Resources . . . . . . . . . . . . . . . . . . . . . . . . . . . xii Opening a Case with JTAC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . xii Part 1 FAQ Chapter 1 Junos Space Software Upgrade . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 What Is the Supported Junos Space Release Upgrade Path? . . . . . . . . . . . . . . . . . 3 How Do I Back Up the Junos Space Software To the Database Before Upgrading? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3 How Do I Upgrade Junos Space? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4 Chapter 2 Junos Space User Interface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5 What Web Browsers Does Junos Space User Interface Support? . . . . . . . . . . . . . . 5 Which Web Browser Plug-Ins Does the Junos Space User Interface Require? . . . . 5 Which Operating Systems Does the Junos Space User Interface Support? . . . . . . 6 What Display Resolution Is Recommended for Running the Junos Space User Interface? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6 Does the Junos Space User Interface Support Both HTTP and HTTPS? . . . . . . . . 6 What URL Should Be Used to Access the Junos Space User Interface? . . . . . . . . . 6 What Is the Default Userid/Password for the Junos Space User Interface? . . . . . . 6 Chapter 3 Device Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Which Juniper Networks Platforms Does Junos Space Network Management Platform Software Support? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 What Junos Releases Are Supported in Different Junos Space Applications? . . . 10 What Minimum Configuration Do Network Devices Require for Junos Space Software to Manage Them? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 What Port on the Junos Space Node Does a Device Connect To? . . . . . . . . . . . . . 12 Does Using Junos Space Software to Discover Devices That Are Connected to AIS and SRC Affect Those Connections? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 IPv6 and Junos Space . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12 Chapter 4 Junos Space Appliance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 What Are the Hardware Specifications for the Junos Space JA1500 Appliance? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13 What Configuration Does Junos Space Require to Run the Virtual Appliance? . . . 13 Copyright © 2015, Juniper Networks, Inc. iii Junos Space Frequently Asked Questions Can I Change the IP Address of a Junos Space Node That Has Been Deployed? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14 After Installing a Junos Space Virtual Appliance, Why Do I Get a “Login Incorrect” Error When I Try to Log In to the Virtual Appliance from the Console? . . . . . . 14 Chapter 5 Running Junos Space on NSM3000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Installing the Junos Space Software on Network and Security Manager NSM3000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15 Chapter 6 Fabric Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Can I Mix Hardware Appliances and Virtual Appliances When I Create a Fabric? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17 Chapter 7 Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19 Where Are the Log Files Required for Troubleshooting? . . . . . . . . . . . . . . . . . . . . . 19 Chapter 8 Topology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 How Does Junos Space Look For a Topology? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 How Is Topology Discovery Different from Device Discovery? . . . . . . . . . . . . . . . . 21 What Is a Target Device in Topology Discovery? . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 What Topology Discovery Methods Are Supported Per Platform Device for Network Monitoring? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Chapter 9 Adapters . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 What are WW Junos OS devices? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25 How Is Connecting to Devices Running on Worldwide Junos OS Different From Connecting to Those Running Domestic Junos OS? . . . . . . . . . . . . . . . . . . . . 25 Chapter 10 High Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 What Steps Do I Need to Take When One of the High Availability Nodes in the Cluster Shows the Status “Down”? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 What Algorithm Does the Apache HTTP Load Balancer Use to Distribute Load Among Nodes in the Cluster? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 How Do I Determine Which Node in the Cluster Is Handling My Network Management Platform User Interface Session? . . . . . . . . . . . . . . . . . . . . . . . 28 How Do I Determine Which Device Connections Are Being Handled by a Node? . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 How Can I Simulate a Virtual IP (VIP) Failover? . . . . . . . . . . . . . . . . . . . . . . . . . . . 28 Part 2 Index Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33 iv Copyright © 2015, Juniper Networks, Inc. List of Figures Part 1 FAQ Chapter 10 High Availability . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 27 Figure 1: Using the netstat Command to SSH to the Console of a Node . . . . . . . . 28 Copyright © 2015, Juniper Networks, Inc. v Junos Space Frequently Asked Questions vi Copyright © 2015, Juniper Networks, Inc. List of Tables About the Documentation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . ix Table 1: Notice Icons . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x Table 2: Text and Syntax Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x Part 1 FAQ Chapter 3 Device Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7 Table 3: Junos Space Network Management Platform Device Support . . . . . . . . . . 7 Chapter 8 Topology . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21 Table 4: Topology Discovery Methods Supported Per Platform Device for Network Monitoring . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22 Copyright © 2015, Juniper Networks, Inc. vii Junos Space Frequently Asked Questions viii Copyright © 2015, Juniper Networks, Inc. About the Documentation • Documentation and Release Notes on page ix • Supported Platforms on page ix • Documentation Conventions on page ix • Documentation Feedback on page xi • Requesting Technical Support on page xii Documentation and Release Notes ® To obtain the most current version of all Juniper Networks technical documentation, see the product documentation page on the Juniper Networks website at http://www.juniper.net/techpubs/. If the information in the latest release notes differs from the information in the documentation, follow the product Release Notes. Juniper Networks Books publishes books by Juniper Networks engineers and subject matter experts. These books go beyond the technical documentation to explore the nuances of network architecture, deployment, and administration. The current list can be viewed at http://www.juniper.net/books. Supported Platforms For the features described in this document, the following platforms are supported: • JA1500 Documentation Conventions Table 1 on page x defines notice icons used in this guide. Copyright © 2015, Juniper Networks, Inc. ix Junos Space Frequently Asked Questions Table 1: Notice Icons Icon Meaning Description Informational note Indicates important features or instructions. Caution Indicates a situation that might result in loss of data or hardware damage. Warning Alerts you to the risk of personal injury or death. Laser warning Alerts you to the risk of personal injury from a laser. Tip Indicates helpful information. Best practice Alerts you to a recommended use or implementation. Table 2 on page x defines the text and syntax conventions used in this guide. Table 2: Text and Syntax Conventions Convention Description Examples Bold text like this Represents text that you type. To enter configuration mode, type the configure command: user@host> configure Fixed-width text like this Italic text like this Italic text like this x Represents output that appears on the terminal screen. user@host> show chassis alarms • Introduces or emphasizes important new terms. • • Identifies guide names. A policy term is a named structure that defines match conditions and actions. • Identifies RFC and Internet draft titles. • Junos OS CLI User Guide • RFC 1997, BGP Communities Attribute Represents variables (options for which you substitute a value) in commands or configuration statements. No alarms currently active Configure the machine’s domain name: [edit] root@# set system domain-name domain-name Copyright © 2015, Juniper Networks, Inc. About the Documentation Table 2: Text and Syntax Conventions (continued) Convention Description Examples Text like this Represents names of configuration statements, commands, files, and directories; configuration hierarchy levels; or labels on routing platform components. • To configure a stub area, include the stub statement at the [edit protocols ospf area area-id] hierarchy level. • The console port is labeled CONSOLE. < > (angle brackets) Encloses optional keywords or variables. stub <default-metric metric>; | (pipe symbol) Indicates a choice between the mutually exclusive keywords or variables on either side of the symbol. The set of choices is often enclosed in parentheses for clarity. broadcast | multicast # (pound sign) Indicates a comment specified on the same line as the configuration statement to which it applies. rsvp { # Required for dynamic MPLS only [ ] (square brackets) Encloses a variable for which you can substitute one or more values. community name members [ community-ids ] Indention and braces ( { } ) Identifies a level in the configuration hierarchy. ; (semicolon) Identifies a leaf statement at a configuration hierarchy level. (string1 | string2 | string3) [edit] routing-options { static { route default { nexthop address; retain; } } } GUI Conventions Bold text like this Represents graphical user interface (GUI) items you click or select. > (bold right angle bracket) Separates levels in a hierarchy of menu selections. • In the Logical Interfaces box, select All Interfaces. • To cancel the configuration, click Cancel. In the configuration editor hierarchy, select Protocols>Ospf. Documentation Feedback We encourage you to provide feedback, comments, and suggestions so that we can improve the documentation. You can provide feedback by using either of the following methods: • Online feedback rating system—On any page at the Juniper Networks Technical Documentation site at http://www.juniper.net/techpubs/index.html, simply click the stars to rate the content, and use the pop-up form to provide us with information about your experience. Alternately, you can use the online feedback form at https://www.juniper.net/cgi-bin/docbugreport/. Copyright © 2015, Juniper Networks, Inc. xi Junos Space Frequently Asked Questions • E-mail—Send your comments to [email protected]. Include the document or topic name, URL or page number, and software version (if applicable). Requesting Technical Support Technical product support is available through the Juniper Networks Technical Assistance Center (JTAC). If you are a customer with an active J-Care or JNASC support contract, or are covered under warranty, and need post-sales technical support, you can access our tools and resources online or open a case with JTAC. • JTAC policies—For a complete understanding of our JTAC procedures and policies, review the JTAC User Guide located at http://www.juniper.net/us/en/local/pdf/resource-guides/7100059-en.pdf. • Product warranties—For product warranty information, visit http://www.juniper.net/support/warranty/. • JTAC hours of operation—The JTAC centers have resources available 24 hours a day, 7 days a week, 365 days a year. Self-Help Online Tools and Resources For quick and easy problem resolution, Juniper Networks has designed an online self-service portal called the Customer Support Center (CSC) that provides you with the following features: • Find CSC offerings: http://www.juniper.net/customers/support/ • Search for known bugs: http://www2.juniper.net/kb/ • Find product documentation: http://www.juniper.net/techpubs/ • Find solutions and answer questions using our Knowledge Base: http://kb.juniper.net/ • Download the latest versions of software and review release notes: http://www.juniper.net/customers/csc/software/ • Search technical bulletins for relevant hardware and software notifications: http://kb.juniper.net/InfoCenter/ • Join and participate in the Juniper Networks Community Forum: http://www.juniper.net/company/communities/ • Open a case online in the CSC Case Management tool: http://www.juniper.net/cm/ To verify service entitlement by product serial number, use our Serial Number Entitlement (SNE) Tool: https://tools.juniper.net/SerialNumberEntitlementSearch/ Opening a Case with JTAC You can open a case with JTAC on the Web or by telephone. xii • Use the Case Management tool in the CSC at http://www.juniper.net/cm/. • Call 1-888-314-JTAC (1-888-314-5822 toll-free in the USA, Canada, and Mexico). Copyright © 2015, Juniper Networks, Inc. About the Documentation For international or direct-dial options in countries without toll-free numbers, see http://www.juniper.net/support/requesting-support.html. Copyright © 2015, Juniper Networks, Inc. xiii Junos Space Frequently Asked Questions xiv Copyright © 2015, Juniper Networks, Inc. PART 1 FAQ • Junos Space Software Upgrade on page 3 • Junos Space User Interface on page 5 • Device Management on page 7 • Junos Space Appliance on page 13 • Running Junos Space on NSM3000 on page 15 • Fabric Management on page 17 • Troubleshooting on page 19 • Topology on page 21 • Adapters on page 25 • High Availability on page 27 Copyright © 2015, Juniper Networks, Inc. 1 Junos Space Frequently Asked Questions 2 Copyright © 2015, Juniper Networks, Inc. CHAPTER 1 Junos Space Software Upgrade • What Is the Supported Junos Space Release Upgrade Path? on page 3 • How Do I Back Up the Junos Space Software To the Database Before Upgrading? on page 3 • How Do I Upgrade Junos Space? on page 4 What Is the Supported Junos Space Release Upgrade Path? Junos Space Network Management Platform Release 13.3R1 supports upgrading from 13.1, specifically from 13.1R1, 13.1P1.14, 13.1P5.3, and 13.1P6.3 release versions. Related Documentation • How Do I Upgrade Junos Space? on page 4 • How Do I Back Up the Junos Space Software To the Database Before Upgrading? on page 3 • Upgrading Junos Space Software Overview How Do I Back Up the Junos Space Software To the Database Before Upgrading? To back up the database: 1. Select Network Management Platform > Administration > Database Backup and Restore > Database Backup. The Database Backup dialog box appears. 2. Choose to back up the database locally or remotely. 3. If you choose to back up the database locally, be sure to move the backup files to a safe location off of the Junos Space server. The local backup files are saved in /var/cache/jboss/backup. NOTE: Be sure to back up ALL of the files (db, index and ip) in the backup directory. Copyright © 2015, Juniper Networks, Inc. 3 Junos Space Frequently Asked Questions Related Documentation • What Is the Supported Junos Space Release Upgrade Path? on page 3 • How Do I Upgrade Junos Space? on page 4 How Do I Upgrade Junos Space? NOTE: We recommend that you use Mozilla Firefox. See “What Web Browsers Does Junos Space User Interface Support?” on page 5. The “What Is the Supported Junos Space Release Upgrade Path?” on page 3 topic provides information about the release from which you can upgrade to the current release. NOTE: When you perform an upgrade on a single- or multi-node fabric, the installation status is shown during the installation process. For instructions on how to upgrade Junos Space Network Management Platform, refer to the Upgrading Junos Space Network Management Platform topic. Related Documentation 4 • What Is the Supported Junos Space Release Upgrade Path? on page 3 • How Do I Back Up the Junos Space Software To the Database Before Upgrading? on page 3 Copyright © 2015, Juniper Networks, Inc. CHAPTER 2 Junos Space User Interface • What Web Browsers Does Junos Space User Interface Support? on page 5 • Which Web Browser Plug-Ins Does the Junos Space User Interface Require? on page 5 • Which Operating Systems Does the Junos Space User Interface Support? on page 6 • What Display Resolution Is Recommended for Running the Junos Space User Interface? on page 6 • Does the Junos Space User Interface Support Both HTTP and HTTPS? on page 6 • What URL Should Be Used to Access the Junos Space User Interface? on page 6 • What Is the Default Userid/Password for the Junos Space User Interface? on page 6 What Web Browsers Does Junos Space User Interface Support? The Junos Space user interface supports the following Web browsers: • Mozilla Firefox versions 3.6 and later • Internet Explorer versions 8.0 and 9.0 • Google Chrome version 17 and later NOTE: Before you log in to Junos Space, ensure that the Adobe Flash version 10 or later plug-in is installed in your browser. NOTE: Chrome Frame plugin is required along with the Internet Explorer browser to use the Topology Discovery feature. Related Documentation • Junos Space Frequently Asked Questions Which Web Browser Plug-Ins Does the Junos Space User Interface Require? The following plug-in is required: • Flash Player 10 or later Copyright © 2015, Juniper Networks, Inc. 5 Junos Space Frequently Asked Questions • Chrome Frame plugin with the Internet Explorer browser. Which Operating Systems Does the Junos Space User Interface Support? The Junos Space user interface is accessed via a Web browser and there are no dependencies on the operating system. What Display Resolution Is Recommended for Running the Junos Space User Interface? The Junos Space user interface has been optimized for a display resolution of 1280x1024. If the resolution is lower, the complete Junos Space user interface screen cannot be displayed within the browser page and scroll bars will not appear. Does the Junos Space User Interface Support Both HTTP and HTTPS? No, the Junos Space software supports only HTTPS. What URL Should Be Used to Access the Junos Space User Interface? Access the Junos Space user interface through the URL https:virtual-IP, where virtual-IP is the Virtual IP address assigned to the Junos Space Fabric. This IP address is assigned to the eth0:0 interface on the fabric node which hosts the active load balancer. WARNING: To avoid a BEAST TLS 1.0 attack, whenever you log in to Junos Space in a browser tab or window, make sure that tab or window was not previously used to surf a non-https website. Best practice is to close your browser and relaunch it before logging in to Junos Space. Related Documentation • Logging In to Junos Space What Is the Default Userid/Password for the Junos Space User Interface? The default username is super. The default password is juniper123. This user ID has system administrator privileges and has complete access to all user interface functionality. Related Documentation 6 • What URL Should Be Used to Access the Junos Space User Interface? on page 6 Copyright © 2015, Juniper Networks, Inc. CHAPTER 3 Device Management • Which Juniper Networks Platforms Does Junos Space Network Management Platform Software Support? on page 7 • What Junos Releases Are Supported in Different Junos Space Applications? on page 10 • What Minimum Configuration Do Network Devices Require for Junos Space Software to Manage Them? on page 11 • What Port on the Junos Space Node Does a Device Connect To? on page 12 • Does Using Junos Space Software to Discover Devices That Are Connected to AIS and SRC Affect Those Connections? on page 12 • IPv6 and Junos Space on page 12 Which Juniper Networks Platforms Does Junos Space Network Management Platform Software Support? Table 3 on page 7 lists all the product series and devices supported by Junos Space Network Management Platform software. The Junos Space Network Management Platform release notes lists only the new devices that are supported with that release. Table 3: Junos Space Network Management Platform Device Support Product Series Devices ACX Series ACX1000 ACX1100 ACX2000 ACX2100 ACX2200 ACX4000 BX Series Copyright © 2015, Juniper Networks, Inc. BX7000 7 Junos Space Frequently Asked Questions Table 3: Junos Space Network Management Platform Device Support (continued) Product Series Devices EX Series EX2200 EX3200 EX3300 EX4200 EX4200-Copper EX4300 EX4500 EX4550 EX4550-40G EX4600 EX6200 EX8208 EX8216 EX9200 EX Virtual Chassis EX3300-VC EX4200-VC EX4500-VC EX6200-VC MIXED-MODE-EX-VC EX-XRE Firefly VSRX-Firefly J Series J2320 J2350 J4350 J6350 LN Series LN1000 LN2600 8 Copyright © 2015, Juniper Networks, Inc. Chapter 3: Device Management Table 3: Junos Space Network Management Platform Device Support (continued) Product Series Devices M Series M7i M10i M40e M120 M320 MCG Series MCG5000 MX Series MX5 MX10 MX40 MX80 MX240 MX480 MX960 MX2010 MX2020 MX Virtual Chassis MX-VC PTX Series PTX3000 PTX5000 QFX Series QFX3000 QFX3000-G QFX3000-M QFX3500 QFX3600 QFX5100 QFX Virtual Chassis Copyright © 2015, Juniper Networks, Inc. QFX-VC 9 Junos Space Frequently Asked Questions Table 3: Junos Space Network Management Platform Device Support (continued) Product Series Devices SRX Series SRX100 SRX110H-VB SRX210 SRX220 SRX240 SRX550 SRX650 SRX1400 SRX3400 SRX3600 SRX5400 SRX5600 SRX5800 X45-Major 3 - SW X44-D10-Minor-SW T Series T320 T640 T1600 T4000 TX Matrix TX Matrix Plus TXP-3D WLC Series WLC device What Junos Releases Are Supported in Different Junos Space Applications? The following Junos software releases are supported in different Junos Space applications: 10 • Junos OS Release 9.3 • Junos OS Release 9.4 • Junos OS Release 9.5 Copyright © 2015, Juniper Networks, Inc. Chapter 3: Device Management • Junos OS Release 9.6 • Junos OS Release 10.0 • Junos OS Release 10.1 • Junos OS Release 10.2 • Junos OS Release 10.3 • Junos OS Release 10.4 • Junos OS Release 11.1 • Junos OS Release 11.2 • Junos OS Release 11.3 • Junos OS Release 11.4 • Junos OS Release 12.1 • Junos OS Release 12.2 • Junos OS Release 12.3 • Junos OS Release 13.1 • Junos OS Release 13.2 • Junos OS Release 13.3 What Minimum Configuration Do Network Devices Require for Junos Space Software to Manage Them? For the Junos Space software to discover and manage devices, the following minimum configuration is expected as a prerequisite on the devices: • A static management IP is configured on the device. It could be in-band or out-of-band. This IP address must be reachable from the Junos Space server. • A user ID belonging to the superuser class exists on the device. The Junos Space software uses this user ID to authenticate the SSH connection with the device. • If you plan to use SNMP to probe devices as part of device discovery, SNMP must be enabled on the device with appropriate read-only V1/V2C/V3 credentials created. • SSH v2 is enabled on the device. Use the following command to enable SSH v2. set system services ssh protocol-version v2 Related Documentation • Ping/SNMP is enabled on the device. Ping/SNMP is used to confirm whether the device is reachable and whether it is a Juniper Networks device before adding it to the system. • Discovering Devices Copyright © 2015, Juniper Networks, Inc. 11 Junos Space Frequently Asked Questions What Port on the Junos Space Node Does a Device Connect To? As devices are brought under Junos Space management, they connect to port 7804 on the Junos Space node. Does Using Junos Space Software to Discover Devices That Are Connected to AIS and SRC Affect Those Connections? When the Junos Space software discovers and manages these devices, it will automatically configure them to connect to the Junos Space server by having a new client entry under the system/services/outbound-ssh stanza. This connectivity will not interfere with any existing connections that these devices might have. IPv6 and Junos Space You can use Configuration Editor or Device Templates to configure IPv6 on devices running Junos Release 10.2 and above. 12 Copyright © 2015, Juniper Networks, Inc. CHAPTER 4 Junos Space Appliance • What Are the Hardware Specifications for the Junos Space JA1500 Appliance? on page 13 • What Configuration Does Junos Space Require to Run the Virtual Appliance? on page 13 • Can I Change the IP Address of a Junos Space Node That Has Been Deployed? on page 14 • After Installing a Junos Space Virtual Appliance, Why Do I Get a “Login Incorrect” Error When I Try to Log In to the Virtual Appliance from the Console? on page 14 What Are the Hardware Specifications for the Junos Space JA1500 Appliance? For the latest Junos Space JA1500 appliance hardware specifications, see the Junos Space Product Datasheet at http://www.juniper.net/us/en/products-services/software/junos-platform/junos-space/platform/#specifications. Related Documentation • Junos Space JA1500 Appliance Overview • Parts of the Junos Space JA1500 Appliance What Configuration Does Junos Space Require to Run the Virtual Appliance? In order to deploy a Junos Space Virtual Appliance, you must be running a VMware ESX server version 4.0 or later that can support a virtual machine with the following configuration: • 64-bit Quad processor with at least 2.66 GHz • 16 GB RAM NOTE: 32 GB RAM is recommended if the Junos Space Virtual Appliance is to be used a fault and performance monitoring node. • One RJ-45 10/100/1000 Network Interface Connector • 116 GB hard disk (16 GB initial disk resources + 100 GB disk resources to be added) Copyright © 2015, Juniper Networks, Inc. 13 Junos Space Frequently Asked Questions Related Documentation • Deploying a Junos Space Virtual Appliance Can I Change the IP Address of a Junos Space Node That Has Been Deployed? Yes, you can do it from the Administration workspace in Network Application Platform. Related Documentation • Configuring the Network Settings of a Node in the Junos Space Fabric After Installing a Junos Space Virtual Appliance, Why Do I Get a “Login Incorrect” Error When I Try to Log In to the Virtual Appliance from the Console? You might be experiencing a VMware slow connection, which can occur when you connect over a VPN or slow wireless. To address this problem you can try increasing the type delay for slow connections to virtual machine consoles by changing the keyboard.typematicMinDelay setting, which you perform from the .VMX file for the virtual machine. You can edit the *.VMX files directly, but we recommend that you configure this value with the vSphere Client for a virtual machine template. For additional information on the keyboard.typematicMinDelay setting, access the VMware Knowledge Base at http://kb.vmware.com/selfservice/microsites/microsite.do and search on article 196. 14 Copyright © 2015, Juniper Networks, Inc. CHAPTER 5 Running Junos Space on NSM3000 • Installing the Junos Space Software on Network and Security Manager NSM3000 on page 15 Installing the Junos Space Software on Network and Security Manager NSM3000 Starting with Junos Space Release 12.2, Junos Space can be run on an NSM3000, which is an appliance version of Network and Security Manager (NSM). To install Junos Space on an NSM3000, follow the steps in Booting and Configuring the Junos Space JA1500 Appliance from a USB Drive, at http://www.juniper.net/techpubs/en_US/release-independent/junos-space/topics/task/installation/junos-space-appliance-booting-usb.html. Related Documentation • Configuring the Basic Settings of a JA1500 Junos Space Appliance • Network and Security Manager (formerly Netscreen-Security Manager) Documentation Copyright © 2015, Juniper Networks, Inc. 15 Junos Space Frequently Asked Questions 16 Copyright © 2015, Juniper Networks, Inc. CHAPTER 6 Fabric Management • Can I Mix Hardware Appliances and Virtual Appliances When I Create a Fabric? on page 17 Can I Mix Hardware Appliances and Virtual Appliances When I Create a Fabric? Yes. This is supported. Related Documentation • Fabric Management Overview Copyright © 2015, Juniper Networks, Inc. 17 Junos Space Frequently Asked Questions 18 Copyright © 2015, Juniper Networks, Inc. CHAPTER 7 Troubleshooting • Where Are the Log Files Required for Troubleshooting? on page 19 Where Are the Log Files Required for Troubleshooting? You can access the log files for the Junos Space application from the Junos Space user interface or CLI. Related Documentation • Downloading the Troubleshooting Log File in the Server Mode • Downloading Troubleshooting System Log Files Through the CLI • Downloading the Troubleshooting Log File in the Maintenance Mode Copyright © 2015, Juniper Networks, Inc. 19 Junos Space Frequently Asked Questions 20 Copyright © 2015, Juniper Networks, Inc. CHAPTER 8 Topology • How Does Junos Space Look For a Topology? on page 21 • How Is Topology Discovery Different from Device Discovery? on page 21 • What Is a Target Device in Topology Discovery? on page 21 • What Topology Discovery Methods Are Supported Per Platform Device for Network Monitoring? on page 22 How Does Junos Space Look For a Topology? Junos Space uses SNMP to discover network elements (devices, links, ports) that are connected to the specified target devices and subnets. The Junos Space server uses SNMP probes to contact the targeted devices and get the relevant management information base (MIB) information needed to compute the topology. Related Documentation • Working with Topology How Is Topology Discovery Different from Device Discovery? The topology discovery job discovers both devices and how they are connected (link association). The device discovery job discovers only devices. Related Documentation • Device Discovery Overview • Working with Topology What Is a Target Device in Topology Discovery? A device target acts as a seed device in initiating a topology discovery. Junos Space searches for all the devices and subnets that are connected to the specified device. You can specify either the hostname or IP address of the device target. You can also use a range of IP addresses or an IP subnet to initiate the topology discovery. Related Documentation • Working with Topology Copyright © 2015, Juniper Networks, Inc. 21 Junos Space Frequently Asked Questions What Topology Discovery Methods Are Supported Per Platform Device for Network Monitoring? Table 4 on page 22 lists the supported topology discovery methods for all the product series and devices in the Junos Space Network Application Platform software. For more information about network topology discovery using Bridge Forwarding Table, IP Routes, Link Layer Discovery Protocol (LLDP), and Open Short Path First (OSPF), see the OPENNMS Linkd Wiki documentation. Table 4: Topology Discovery Methods Supported Per Platform Device for Network Monitoring Product Series Devices Topology Discovery Methods ACX Series ACX1000 IP-Route, OSPF ACX1100 ACX2000 ACX2100 ACX2200 ACX4000 BX Series BX7000 IP-Route, OSPF EX Series EX2200 Bridge-MIB, IP-Route, LLDP, OSPF EX3200 EX3300 EX4200 EX4200-Copper EX4500 EX4550 EX4550-40G EX6200 EX8208 EX8216 EX9200 22 Copyright © 2015, Juniper Networks, Inc. Chapter 8: Topology Table 4: Topology Discovery Methods Supported Per Platform Device for Network Monitoring (continued) Product Series Devices Topology Discovery Methods EX Virtual Chassis EX3300-VC Bridge-MIB, IP-Route, LLDP, OSPF EX4200-VC EX4500-VC EX6200-VC MIXED-MODE-EX-VC EX-XRE Firefly VSRX-Firefly IP-Route, OSPF J Series J2320 IP-Route, OSPF J2350 J4350 J6350 LN Series LN1000 IP-Route, OSPF LN2600 M Series M7i IP-Route, OSPF M10i M40e M120 M320 MCG Series MCG5000 IP-Route MX Series MX5 IP-Route, LLDP, OSPF MX10 MX80 MX240 MX480 MX960 MX2010 MX2020 Copyright © 2015, Juniper Networks, Inc. 23 Junos Space Frequently Asked Questions Table 4: Topology Discovery Methods Supported Per Platform Device for Network Monitoring (continued) Product Series Devices Topology Discovery Methods PTX Series Sangria PTX5000 IP-Route, OSPF QFX Series QFX3000 IP-Route, OSPF QFX3500 QFX3500-G QFX3500S QFX3600 SRX Series SRX100 IP-Route, OSPF SRX110H-VB SRX210 SRX220 SRX240 SRX550 SRX650 SRX1400 SRX3400 SRX3600 SRX5600 SRX5800 X45-Major 3 - SW X44-D10-Minor-SW T Series T320 IP-Route, OSPF T640 T1600 T4000 TX Matrix TX Matrix Plusa TXP-3D WLC Series 24 WLC device IP-Route Copyright © 2015, Juniper Networks, Inc. CHAPTER 9 Adapters • What are WW Junos OS devices? on page 25 • How Is Connecting to Devices Running on Worldwide Junos OS Different From Connecting to Those Running Domestic Junos OS? on page 25 What are WW Junos OS devices? WW Junos OS devices are devices running the world wide version of Junos OS. These devices use Telnet protocol instead of Secure Shell protocol (SSHv2) for communication. Related Documentation • Worldwide Junos OS Adapter Overview • Installing the Worldwide Junos OS Adapter How Is Connecting to Devices Running on Worldwide Junos OS Different From Connecting to Those Running Domestic Junos OS? Devices running the worldwide version of Junos OS use the Telnet protocol instead of the Secure Shell protocol (SSHv2) for communication. Because Junos Space does not support Telnet, it uses an adapter to act as a medium to connect to these devices. For more information, see Worldwide Junos OS Adapter Overview. Related Documentation • Worldwide Junos OS Adapter Overview • Installing the Worldwide Junos OS Adapter Copyright © 2015, Juniper Networks, Inc. 25 Junos Space Frequently Asked Questions 26 Copyright © 2015, Juniper Networks, Inc. CHAPTER 10 High Availability • What Steps Do I Need to Take When One of the High Availability Nodes in the Cluster Shows the Status “Down”? on page 27 • What Algorithm Does the Apache HTTP Load Balancer Use to Distribute Load Among Nodes in the Cluster? on page 28 • How Do I Determine Which Node in the Cluster Is Handling My Network Management Platform User Interface Session? on page 28 • How Do I Determine Which Device Connections Are Being Handled by a Node? on page 28 • How Can I Simulate a Virtual IP (VIP) Failover? on page 28 What Steps Do I Need to Take When One of the High Availability Nodes in the Cluster Shows the Status “Down”? The first step is to collect all the logs from the cluster as you will want these logs for troubleshooting later on. Navigate to the Network Management Platform > Administration > Space Troubleshooting workspace to download troubleshooting data and logs from the cluster. Then try to log in to the console of the appliance that is down. If you are able to log in, access the debug shell and check to see whether the jmp-watchdog and jboss services are up. If the services are not up, do a restart on them and wait 15 to 20 minutes to see if the node status changes to “Up”. If not, perform a reboot. Once these services are up, navigate to the Network Management Platform > Administration > Fabric workspace to add the appliance back to the cluster. If the node does not come up, perform a reboot and wait 15 to 20 minutes for the node status to change to “Up” in the Network Management Platform > Administration > Fabric workspace. If you are unable to log in to the console, or a reboot does not solve the issue, navigate to the Network Management Platform > Administration > Fabric workspace and delete the node from the cluster. You can then promote another node (if available) as an HA node. You can then try to re image the appliance from a USB stick that has the same version of Junos Space that is currently running on the other nodes in the cluster. If you are unable to re-image the appliance, you must get a replacement appliance and re image it. Copyright © 2015, Juniper Networks, Inc. 27 Junos Space Frequently Asked Questions NOTE: Whether you re-image the existing appliance or get a replacement appliance, you must reconfigure the appliance with exactly the same network settings that were configured previously. Once the appliance is configured, navigate to the Network Management Platform > Administration > Fabric workspace to add the appliance back to the cluster. What Algorithm Does the Apache HTTP Load Balancer Use to Distribute Load Among Nodes in the Cluster? Junos Space uses the mod_proxy load balancer module within the Apache HTTP server. The load balancer module is configured to use the default load-balancing method (Ibmethod=byrequests), which provides a weighted round-robin algorithm. However, because all nodes in the cluster have the same weight, a round-robin strategy is used for load distribution. The load balancer is also configured to use sticky sessions (using the JSESSIONID cookie), which ensures that all HTTP requests that are part of the same login session are forwarded to the same node in the cluster. How Do I Determine Which Node in the Cluster Is Handling My Network Management Platform User Interface Session? Open you browser’s dialog, which lists all the stored cookies, then find the site with the VIP address of the Junos Space cluster and expand it. The content of the cookie named JSESSIONID contains the hostname of the node which is serving your current session. How Do I Determine Which Device Connections Are Being Handled by a Node? The easiest way is to SSH to the console of the node and use the netstat command, as shown in Figure 1 on page 28. The output will show one line for each device connected to this node. In this example, the node includes two device initiated connections and five space initiated connections. The IP addresses of the devices are displayed in the fifth column. Figure 1: Using the netstat Command to SSH to the Console of a Node How Can I Simulate a Virtual IP (VIP) Failover? To simulate a VIP failover, you can shut down the heartbeat service on the node that currently owns the VIP. 1. 28 Log in to the console of the node and enter “service heartbeat stop”. Copyright © 2015, Juniper Networks, Inc. Chapter 10: High Availability The heartbeat service on this node will shut down, at which point a message is automatically sent to its peer node. The peer node will take over the VIP in response to this message. 2. You can monitor the /var/log/messages file on both nodes to view the log entries related to the failover. As the messages will show, VIP failover is almost instantaneous in this case. Copyright © 2015, Juniper Networks, Inc. 29 Junos Space Frequently Asked Questions 30 Copyright © 2015, Juniper Networks, Inc. PART 2 Index • Index on page 33 Copyright © 2015, Juniper Networks, Inc. 31 Junos Space Frequently Asked Questions 32 Copyright © 2015, Juniper Networks, Inc. syntax conventions...................................................................x T Index technical support contacting JTAC...............................................................xii Symbols #, comments in configuration statements.....................xi ( ), in syntax descriptions.......................................................xi < >, in syntax descriptions.....................................................xi [ ], in configuration statements...........................................xi { }, in configuration statements..........................................xi | (pipe), in syntax descriptions............................................xi B braces, in configuration statements..................................xi brackets angle, in syntax descriptions........................................xi square, in configuration statements.........................xi C comments, in configuration statements.........................xi conventions text and syntax...................................................................x curly braces, in configuration statements.......................xi customer support....................................................................xii contacting JTAC...............................................................xii D documentation comments on....................................................................xi F font conventions........................................................................x I IPv6 support...............................................................................12 M manuals comments on....................................................................xi P parentheses, in syntax descriptions..................................xi S support, technical See technical support Copyright © 2015, Juniper Networks, Inc. 33 Junos Space Frequently Asked Questions 34 Copyright © 2015, Juniper Networks, Inc.
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