Contact Information Contact the team through your GP or District Nurse Tel: 0844 620 0078 (24 hour) for District Nurses press option 2 Out of Hours 4pm-8am Weekends and Bank Holidays Patient Information Leaflet If you would prefer not to contact us by phone, email us at: [email protected] There are fewer nurses on duty out of hours, so only call if the care you require is urgent. District Nursing Service All non-urgent referrals should be made on Monday - Friday Cambridge City and South Cambs Area For further information about this service contact: Nikki Bidwell Cambridge City and South Cambs Area Manager - Planned Care Brookfields Hospital Management Building 351 Mill Road Cambridge CB1 3DF Tel: 01223 726466 Page 8 Providing a lifetime of care Cambridgeshire Community Services NHS Trust: providing services across Cambridgeshire, Peterborough, Luton and Suffolk If you have any concerns about this service or suggestions for improvements, contact our Patient Advice and Liaison Service on Freephone 0800 013 2511 or email: [email protected] For free, confidential health advice and information 24 hours a day, 365 days a year please contact NHS 111. Philosophy of Care If you require this information in a different format such as in large print or on audio tape, or in a different language please contact the service using the details on the inside back cover. We believe that patients are entitled to a high standard of care based on needs while respecting confidentiality, dignity, multicultural and religious beliefs Polish: Jeżeli potrzebujesz tych informacji w innym formacie, jak na przykład w dużej czcionce, w formacie audio lub w innym języku, prosimy o kontakt z Cambridgeshire Community Services NHS Trust (Publiczny Zespół Opieki Zdrowotnej i Środowiskowej) pod numerem telefonu: 01480 308216 lub email na adres: [email protected] Portuguese: Se precisar desta informação em formato diferente, tal como impressão em letra grande, cassete áudio ou noutra língua, por favor contacte o Cambridgeshire Community Services NHS Trust (Trust NHS dos Serviços Comunitários de Cambridgeshire), através do telefone 01480 308216, ou envie um e-mail para: [email protected] We believe in working in close partnership with family and informal carers and other social and allied health professionals to provide seamless, patient focused care Russian: Если данная информация требуется в другом формате, например крупным шрифтом, аудиозаписи или на другом языке – просим обращаться в Социальные Службы Общественного Фонда Здравоохранения Графства Кембриджшир, по телефону 01480 308216 или отправлять электронное сообщение no адресу [email protected] Cantonese: 本資料亦以特大字體、錄音形式或其它語文提供,如有需要,請聯絡劍橋郡社 區服務國家健康信託(Cambridgeshire Community Services NHS Trust),電話01480 308216; 電郵地址[email protected] We believe that we are knowledgeable and highly skilled professionals providing quality care to our patients and our community. Bengali Turkish: Eğer bu bilgininin kendi dilinizde çevirisini (ya da daha büyük harflerle baskısını veya kasete kayıtlı halini) isterseniz, lütfen Cambridge Bölgesi Kamu Hizmetleri Ulusal Sağlık Hizmeti Birimini (Cambridgeshire Community Services NHS Trust) 01480 308216 no’lu telefon numarasından arayın veya [email protected] adresine e-mail gönderin. Page 2 ©Cambridgeshire Community Services NHS Trust Tel: 01480 355184 / 308216 Email: [email protected] Website: www.cambscommunityservices.nhs.uk Code: AS/DNT/LFT/0309 - V2.3 (Jan 2015) Date of Production: February 2014 Date of Review:: February 2017 Page 7 Access to Records Who is The Service For? To obtain copies of records under the responsibility of Cambridgeshire Community Services NHS Trust, you will need to write to the Access to Records department. Should you be writing on behalf of someone else, they will need to provide written confirmation that you are authorised to do so on their behalf. A form for either yourself or for someone you are acting on behalf of, can be obtained from the address below. A fee is chargeable to both view health records or to obtain copies (currently up to a maximum of £50). The District Nursing Service provides nursing care to anyone aged over 18 in your home when you are housebound and unable to attend the surgery. If you are unsure and need to clarify whether you qualify for the service, please contact your GP practice or District Nursing Team. Should you have any queries relating to Access to Records please call the department on (01480 308223) or write to: Student Nurses On occasions student nurses may accompany the nurse. Please make it known if you prefer not to be seen by a student. Your Appointments Cambridgeshire Community Services NHS Trust Access to Records Unit 3, The Meadows Meadow Lane St Ives Cambridgeshire PE27 4LG Further information and a downloadable ‘Access to Records Patient Information Leaflet’ can also be found on our public website: www.cambscommunityservices.nhs.uk Page 6 Once your referral has been accepted a member of the District Nursing Team will contact you to arrange a date. Morning or afternoon time slots can be provided on request. During the initial visit the nurse will discuss your needs and agree a care plan with you. If you have an urgent need e.g. a blocked catheter, we will visit you within a maximum of 4 hours. Page 3 Recognising Your Community Nurse All nurses will wear an ID badge bearing a CCS NHS Trust logo. What You Can Expect • To be treated as an individual. • Individually tailored care that you and your carer have been involved in planning. A copy will be retained in your home. • Confidentiality: your information and records will be kept confidential. • If the District Nursing Team cannot help you they will direct you to the appropriate service. • In order to minimise cross-infection, nurses are required to wash their hands before and after consultation. If possible please provide liquid soap and paper towels. Uniforms Navy Blue Team Leader Royal Blue District Nursing Sister/ Charge Nurse or Caseload Holder Pale Blue Community Staff Nurse Green Black What We Expect From You • Please can you make sure your home is safe for staff to attend and complete your treatment eg please remove pets from the room you are going to receive your treatment in. • We expect to work in an environment that is safe and free from abuse. Health Care Assistant (HCA) or District Nurse Assistant • We expect to work in a smoke-free environment. If you smoke, please refrain from smoking around the time you expect the nurse to visit and ventilate the room. Community Matron • The District Nurse will identify when your condition enables you to see the Practice Nurse at the surgery. This will help us be available for other housebound patients. Page 4 Page 5
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