1. Healthcare

Professional Education
short Courses and certificate
• January-December 2015 •
programs
Robert J. Monson, Ph.D., Instructor
www.cce.umn.edu/professionaleducation
Greetings!
Merriam-Webster’s defines
development as “the act or
process of growing, or
causing something to grow
or become larger or more
advanced.” In a professional
context, development is
often used to describe the
activities and actions we take
to expand our repertoire of skills and capabilities to enable
career satisfaction and growth.
The College of Continuing Education is committed to
providing learning opportunities that help you reach your
full potential. Wherever you are in your career journey, you
are sure to find programs that will help you hone existing
strengths and build your resume. Whether you want to
update your writing skills, learn strategies to motivate and
improve team performance, gather critical customer
requirements, or prepare for a professional certification
exam, we can help. Take a look at the full listing of our short
courses and certificate programs in this catalog to begin
planning your individual development path.
In today’s economy, those employees who take the initiative
in identifying job and career interests, commit to the
learning process, and apply their new knowledge and skills
on the job are the ones who will thrive and grow. We’d be
honored to help you on your way.
We hope to see you soon!
Sue Borowick
Department Director
Professional Development and LearningLife Programs
How to Take a Course
Whether you are interested in completing a
certificate or just taking a single course,
we can help!
Interested in Taking a Single Course?
To sign up for an individual course visit our professional
development website (cce.umn.edu/professionaleducation) and
search for courses under the topic that interests you. You can
register online or with a learner representative in our
Information Center at 612-624-4000.
Combine Single Courses into a Certificate
Individual courses can also be combined into a variety of
certificate programs. We offer several options and timelines for
registration and completing your certificate. See the table of
contents to find a certificate and the courses that apply to it.
Use the calendar and certificate pages to determine how to
complete your program. Learner representatives are available
to help you plan your certificate at 612-624-4000.
College of Continuing Education Information Center
Learner representatives are available to answer your questions
and help you get enrolled in the continuing professional education
courses and certificates in this catalog. If you are a current
certificate student, learner representatives can also generate an
unofficial noncredit course transcript and identify the courses you
have taken and those you need to complete your certificate.
Representatives are available for phone consultation from 8 a.m.
to 5 p.m at 612-624-4000.
Register online today!
Simply visit www.cce.umn.edu/professionaleducation,
select course from the list, or search for your course in the
search bar. You can also fill out the registration form in this
catalog and fax it to 612-624-5359 or call 612-624-4000.
See page 34 for cancellation policy.
Register via the internet, fax, mail, or phone
Online: www.cce.umn.edu/professionaleducation
Fax to: 612-624-5359 (for credit card payments and
purchase orders only)
Mail to: University of Minnesota
College of Continuing Education Registration
201 Coffey Hall
1420 Eckles Avenue
St. Paul, MN 55108-6039
Call: 612-624-4000
Dates and prices are subject to change.
Table of Contents
Agile
Agile Coaching...............................................................................................3
Agile Fundamentals.......................................................................................3
Agile Leadership............................................................................................3
Agile Scaling...................................................................................................3
Agile Teams and Metrics..............................................................................3
Agile Testing...................................................................................................3
Agile User Stories..........................................................................................3
Business Analysis
Business Requirements Analysis................................................................4
Business Solution Scoping and Eliciting Requirements.........................4
Introduction to Business Analysis..............................................................4
Stakeholder Management, Business Analysis Planning
and Estimating................................................................................................4
Supporting Requirements – Documenting, Managing Requirements,
and Validating the Solution..........................................................................4
Business Process Improvement
Implementing Process Change...................................................................5
Measuring and Improving Work Processes..............................................5
Process Innovation........................................................................................5
Process Mapping and Analysis...................................................................5
Communications and Business Writing
Advanced Editing and Proofreading Strategies.......................................6
Business Grammar Update..........................................................................6
Communicating Across Cultures.................................................................6
Communicating with a Winning Presence................................................6
Critical Thinking and Problem Solving.......................................................6
Develop Effective Business Conversation Skills......................................7
Fostering Customer Relationships..............................................................7
Foundations in Business Writing.................................................................7
Handle People with Tact and Diplomacy...................................................7
Negotiate for Agreement..............................................................................7
Powerful Presentations................................................................................7
Successfully Deal with Conflict at Work....................................................8
Team Communications..................................................................................8
Technical Writing...........................................................................................8
Work Assertively............................................................................................8
Writing Business Reports and Proposals..................................................8
Writing for the Web and Social Media.......................................................8
Writing Policies and Procedures................................................................9
Human Resources Management
Assess Training Needs.................................................................................9
Create Dynamic Webinars...........................................................................9
Deliver High-Impact Presentations..........................................................10
Design and Develop Training Solutions...................................................10
Design On-Boarding Programs.................................................................10
Employee and Labor Relations..................................................................10
Employee Benefits Practices and Trends................................................10
Explore Technology-Based Learning Solutions......................................11
Fundamentals of Leading Organization Development...........................11
Introduction to Human Resource Practices............................................11
Investigations and Documentation...........................................................11
Legal Issues in Human Resources............................................................11
Measure Training Results...........................................................................12
Principles of Employee Compensation.....................................................12
Staffing: Recruitment and Selection.........................................................12
Strategic Human Resource Planning.......................................................12
The Human Resource Audit.......................................................................12
The Internet Consultant..............................................................................13
Workforce Metrics and Analytics.............................................................13
Workforce Talent Assessment and Planning..........................................13
Leadership and Management
Build Teamwork and Commitment............................................................13
Coaching for Excellence.............................................................................14
Delegate to Enhance Performance..........................................................14
Develop Leadership Skills..........................................................................14
Financial Intelligence..................................................................................14
In-Depth Coaching: Lead Individual Change Interventions..................14
Interviewing and Selection Processes....................................................14
Lead Successful Team Intervention Strategies......................................15
Leading Change, Transitions, and People................................................15
Legal Issues for Supervisors and Managers..........................................15
Management Essentials for Success.......................................................15
Manage Performance and Develop Talent..............................................16
Principles of Supervision............................................................................16
Strategic Planning and Measurement.....................................................16
Successful Manager’s Leadership Program...........................................16
Successfully Lead Enterprise-Wide Change Management.................17
Project Management
Business Acumen........................................................................................17
Business Analysis Planning.......................................................................17
Introduction to Agile....................................................................................17
Project Execution, Monitoring, and Control............................................18
Project Initiation...........................................................................................18
Project Leadership......................................................................................18
Project Management and Chaos Theory.................................................18
Project Management and New Product Development.........................18
Project Management for IT Professionals..............................................19
Project Management Foundations...........................................................19
Project Planning...........................................................................................19
Project Risk Management..........................................................................19
Systems Engineering for Project Managers...........................................19
www.cce.umn.edu/professionaleducation • 612-624-4000
1
Table of Contents
Professional Development Short Courses
Table of Contents
Test Preparation
Human Resource (SHRM-CP/SHRM-SCP) Certification Test
Preparation...................................................................................................20
Online HR (SHRM-CP/SHRM-SCP) Certification Test Preparation......20
Test Prep (GRE, GMAT,LSAT, PCAT)..........................................................21
Certified ScrumMaster...............................................................................21
Certificate Programs
Agile Certificate...........................................................................................22
Business Analysis Certificate....................................................................23
Business Process Improvement Certificate............................................24
Business Writing Certificate......................................................................25
Communications Certificate.......................................................................26
Human Resource Generalist Certificate..................................................27
Management Practices Certificate..........................................................28
Organization Development Certificate.....................................................29
Professional Train-the-Trainer Certificate...............................................30
Project Management Certificate...............................................................31
Supervision Certificate...............................................................................32
Key Information
How to take a class.......................................................(inside front cover)
FAQ’s..............................................................................................................33
Key Information............................................................................................34
Continuing Education and Conference Center.......................................36
On-site Training............................................................................................37
Instructor Biographies................................................................................38
Index..............................................................................................................41
Course calendar...........................................................................................42
Registration Forms.......................................................................................47
Why should my company pay for me to attend?
Although you might understand the benefits of the course that interests you, your manager may not. To be most effective in
justifying attending, you need to articulate the connection between your organization and what you will learn.
Here are some things to consider:
• Focus on what you will specifically bring back to the organization as return for the investment
• Link what you will learn to a challenge or need your organization is experiencing
• Offer to prepare and deliver a short presentation and Q & A to your colleagues to share what you learned (that way others
in your unit will get the benefits of your attendance, too)
• Be ready with a plan that shows who will cover for you while you are attending the course
• Be sure to check out page 35 to see if you qualify for any of the discounts
Training Program Funds
How to Register
All courses approved for dislocated worker funds!
Online: Minnesotans who are unemployed may be able to use
federal funding to gain training and education in preparation
to re-enter the workforce. Continuing Professional Education
courses and certificates have been approved as certified
training programs by the Federal Workforce Investment
Act (WIA) by meeting or exceeding performance standards
established by Minnesota’s employment and training
community. In addition, dislocated
workers are entitled to a 10-percent
discount for all our noncredit courses.
www.cce.umn.edu/WIA-Certified-Programs
www.cce.umn.edu/professionaleducation
Fax to: 612-624-5359
( for credit card payments and purchase
orders only)
Mail to: University of Minnesota
College of Continuing Education Registration
201 Coffey Hall
1420 Eckles Avenue
St. Paul, MN 55108-6039
Call: 612-624-4000
2
www.cce.umn.edu/professionaleducation • 612-624-4000
AGILE
The combination of courses offered for the Agile
certificate will provide participants the right
amount of knowledge to confidently hit the
ground running. People who complete this
certification will be solid team members on any
Agile team.
Agile Coaching
$445, 0.6 CEUs Awarded, St. Paul
In this one-day course, attendees receive an
overview of the role of “Agile Coach.” The
course begins by examining the mindset that a
coach must develop in order to be successful, as
well as the behaviors that a coach models while
serving a team. Using interactive exercises and
discussions, the course then discusses how a
coach can best serve the key Agile roles and
help the team facilitate its chosen Agile
method. The course concludes with the
competencies that a coach must possess as he
or she trains, mentors, and advises the team on
their Agile journey.
Following the course you will be able to:
• Define what it means to be an Agile coach
• Understand Agile coaching competencies
• Outline a series of tools and techniques that
can be used to grow and develop teams
• Discuss Agile coaching failure, recovery, and
success modes
• Identify the common paths to becoming a
coach
This course can be applied to the Agile Certificate.
Agile Fundamentals
$850, 1.2 CEUs Awarded, St. Paul
It all starts here … In this two-day course you
will put Agile knowledge, skills, tools, and
techniques to work. The classroom will consist
of simulations providing participants with
the opportunity to practice Agile principles
and processes working in a team setting. Your
instructor will facilitate each team through
Agile processes from vision to daily planning
and execution.
Following the course you will be able to:
• Define the fundamentals of Agile
• Understand Agile roles and responsibilities • Know the levels of Agile planning (Vision,
Roadmap, Release, Sprint)
• Understand product backlog
• Identify the use of relative estimating
This course can be applied to the Agile Certificate.
Agile Leadership
leading. The classroom will consist of
simulations providing participants with the
opportunity to learn how Agile brings about a
different way to approach work. The work stays
the same; how you approach it is what shifts.
Following the course you will be able to:
• Provide an Agile overview for staff managers
and associates on Scrum teams
• Demonstrate leadership and agility
• Understand the management role in agility
• Determine considerations and common
pitfalls for Agile adoption
• Identify paradigm shifts in Agile
This course can be applied to the Agile Certificate.
Agile Scaling
$445, 0.6 CEUs Awarded, St. Paul
Scaling Agile has become a hot topic with these
methods becoming more mainstream. Unlike
new approaches, which prescribe a “one size fits
all approach,” attendees will review techniques
that Agile founders have used since its
inception to scale Agile and Scrum across large
organizations and products. This one-day
course includes how to effectively scale the
roles, artifacts, and ceremonies without
sacrificing adherence to Agile values and
principles
Following the course you will be able to:
• Apply techniques to scale Agile and Scrum
• Understand scaling roles, artifacts, and
ceremonies
• Understand distributed Scrum
This course can be applied to the Agile Certificate.
Agile Teams and Metrics
$445, 0.6 CEUs Awarded, St. Paul
In this one-day course, attendees will learn
advanced methods for teams and team
dynamics as well as what metrics can be used
to help teams understand where they are in
their Agile journey. Throughout the course,
attendees will be presented with real-world
scenarios where they will have an opportunity
to develop responses and share and discuss
with the group in an effort to build their
knowledge.
Agile Testing
$445, 0.6 CEUs Awarded, St. Paul
In this one-day course, attendees examine the
Agile mantra of “test early and test often.” The
classroom will consist of simulations providing
participants with the opportunity to learn the
shift to testing first and what is needed by
teams to move to preventing defects, as
opposed to hunting for them at the end.
Following the course you will be able to:
• Define traditional quality assurance vs. Agile
quality assurance
• Understand principles of Agile testing and
avoiding anti-patterns
• Identify test-driven and behavior-driven
development
• Apply Lean software development principles
for testing
• Determine acceptance criteria
• Understand continuous integration
This course can be applied to the Agile Certificate.
Agile User Stories
$445, 0.6 CEUs Awarded, St. Paul
In this one- day course, attendees receive a
deeper dive into how requirements are
approached differently in Agile frameworks.
The class will consist of simulations providing
participants with the opportunity to
understand techniques for capturing
requirements in Agile (Product Backlog Item,
User Story, etc.), learn about emergent and
evolutionary details for Agile requirements, and
the techniques for identifying user roles,
personas, and developing user-story maps.
Following the course you will be able to:
• Identify user roles and personas
• Understand the product vision
• Create a user-story map
• Prepare and participate in release planning
• Prepare for Sprint planning
This course can be applied to the Agile Certificate.
Following the course you will be able to:
• Explore ScrumMaster and team dynamics
• Understand The Five Dysfunctions of a Team
– Patrick Lencioni
• Measure progress
• Determine metrics perspectives
• Use metric definitions: units, types, and
usage reminders
This course can be applied to the Agile Certificate.
$445, 0.6 CEUs Awarded, St. Paul
In this one-day course, attendees will learn the
role of leadership in Agile, the paradigm shift
Agile brings for project vs. product, individual
vs. team approach, and management vs.
www.cce.umn.edu/professionaleducation • 612-624-4000
3
Short Courses
AGILE
Short Courses
business analysis
Business analysis
As the main liaison between business and IT
departments, the business analyst is
responsible for gathering and documenting
business requirements and translating them
into functional design specifications that can be
executed by IT development teams. These
courses can help you develop the competencies
that will ensure your success in this role.
Business Requirements Analysis
$850, 1.2 CEUs Awarded, St. Paul
Understand why analysis and modeling
is important and the different techniques
for modeling and analyzing requirements,
including process flows and swimlanes,
use cases, business rules, non-functional
requirements, and data requirements and
relationships.
Following the course you will be able to:
• Understand why modeling and analysis is
important
• Learn and practice various modeling and
analysis techniques like: Process flows/
swimlanes, use cases, business rules,
non-functional requirements, and data
requirements and relationships.
• Learn when to use which techniques
• Learn tips for working with stakeholders
when using these models
• Discuss and practice using varying levels of
detail in the models for different audiences
This course can be applied to the Business
Analysis Certificate.
Business Solutions Scoping and
Eliciting Requirements
effectively plan the business analysis work of
projects.
$850, 1.2 CEUs Awarded, St. Paul
Understand different types of requirements that
are important to elicit on projects as well as the
various methods and techniques to research
the requirements, work with stakeholders to
understand requirements, and facilitate group
meetings and workshops to work through the
requirements process.
Following the course you will be able to:
• Understand project scope vs. solution scope
and document solution scope
• Learn how to identify stakeholders and
manage stakeholder relationships
• Learn about common business analysis
approaches
• Learn to plan and estimate different
approaches to business analysis work
• Learn to communicate and manage the
business analysis plan
Following the course you will be able to:
• Understand what a requirement is and the
types of requirements needed for business
and technology solutions
• Learn about, discuss, and work with various
elicitation techniques
• Learn about requirements workshops and
practice elements of them
• Determine which techniques to use in what
situations
• Understand the dynamics of groups and
teams when using various elicitation
techniques
This course can be applied to the Business
Analysis Certificate.
Introduction to Business Analysis
$445, 0.6 CEUs Awarded, St. Paul
This course is a one-day introduction to the
business analyst role and responsibilities as
well as an overview of the processes, tasks, and
techniques business analysts use to perform
in their role. This course looks at the role vs.
discipline and practices helping identify skills
one already has from non-BA experience that
carry into the BA role.
Following the course you will be able to:
• Understand the roles and key players of
projects
• Understand the mind-set, role, and
responsibilities of successful BAs
• Describe what is meant by Business
Requirements and why they are needed
• Differentiate between project, system, and
business analysis related methodologies
• Understand and develop awareness of the
BABOK—Industry standard of commonly
used business analysis practices
Supporting Requirements
– Documenting, Managing
Requirements, and Validating the
Solution
$850, 1.2 CEUs Awarded, St. Paul
Understand the important factors and practices
that support requirements: documenting
requirements, managing requirements,
prioritizing requirements, validating and
facilitating user acceptance, and implementing
the new solution. This course discovers the
practices to supporting requirements and
maximizing the value the solution brings as
from requirements through implementation.
Following the course you will be able to:
• Understand various drivers and methods of
documenting and packaging requirements
• Understand the aspects and practices
of managing requirements change and
traceability
• Understand and practice common
requirements prioritization methods
• Understand the BA role in facilitating UAT
and maximizing the UAT process
• Understanding the BAs role in
implementation of the new solution
This course can be applied to the Business
Analysis Certificate.
This course can be applied to the Business
Analysis Certificate.
Related Courses
Stakeholder Management, Business
Analysis Planning, and Estimating
Leading Change, Transitions, and People
pg. 15
$850, 1.2 CEUs Awarded, St. Paul
Understand the initial scoping of the solution,
identifying stakeholder, managing stakeholders,
determining an approach for BA work, and
planning and estimating BA work. This
class uses skills learned in previous project
management and business analysis courses to
4
This course can be applied to the Business
Analysis Certificate.
www.cce.umn.edu/professionaleducation • 612-624-4000
Technical Writing pg. 8
Project Management Foundations pg. 19
Successfully Deal with Conflict at Work
pg. 8
Successfully Lead Enterprise-Wide Change
Management pg. 17
Business Process IMPROVement
impact the gap while addressing the business
concerns of risk and resources.
Increasingly, organizations rely on business
process managers and analysts to promote
operational effectiveness by shortening process
life cycles while maintaining high quality and
attention to customer needs. The business
process management courses will help you
streamline resources, reduce costs, and increase
profits.
Following this course you will be able to:
• Identify key process measures and trend
performance
• Measure capability, capacity, and variability
in your process
• Analyze and translate key customer gaps
• Understand how to select your improvement
tactics
• Recognize common pitfalls
Implementing Process Change
This course can be applied to the Business Process
Improvement and Supervision Certificates.
$995, 1.2 CEUs Awarded, St. Paul
Why do process changes fail? FEAR!
Acceptance is the most challenging part of
implementing process change. Significant
efforts involving and engaging stakeholders,
including leaders/process owners and workers,
in implementation planning increases the
success of sustainability. Communicating
benefits, recognizing significance of change
for those working in the process, and involving
them in the implementation process will
accelerate adoption of the change.
This course presents tools and techniques
to assess, plan for, and manage process
implementation. Some process changes
are simple and some require significant
investments in time, technology, and people;
up-front considerations will ensure those
investments are fruitful and have impact for
success.
Following this course you will be able to:
• Determine competency and capacity for
process change, and who to focus efforts on
• Define a strategy for preparing, managing,
and reinforcing process change
• Develop a change management plan,
including communication, involvement,
actions and roles, for the process change
• React to and sustain process changes
through the implementation and initial
phases
This course can be applied to the Business Process
Improvement Certificate.
Measuring and Improving Work
Processes
$995, 1.2 CEUs Awarded, St. Paul
Performance improvements need to start
with grasping current process conditions. This
requires mapping the process, measuring its
performance, identifying gaps, and selecting an
improvement methodology.
In order to improve a process, we need to
fully understand three things: current process
performance, customer-required performance,
and project charter(s) that will close the gap.
Project charters are designed to address those
areas of the process that will most greatly
Short Courses
Business Process
Improvement
Process Innovation
$995, 1.2 CEUs Awarded, St. Paul
The speed of change in business is constantly
accelerating and keeping up requires constant
improvement. Organizations that improve
processes can usually be successful with the low
hanging fruit and then find it more challenging
to make breakthrough changes. Moving from
incremental change to breakthrough/disruptive
change requires a different approach.
This course presents tools, techniques, and
strategies to innovate processes for higher
impact to the business and customers.
Following this course you will be able to:
• Define a strategy for determining
appropriate processes to apply innovation
and how they impact business strategies
• Utilize various tools and methods to
consider disruptive and breakthrough ideas
in process design
• Determine leverage points for people,
technology, and investments for high-impact
returns
This course can be applied to the Business Process
Improvement Certificate.
Process Mapping and Analysis
$995, 1.2 CEUs Awarded, St. Paul
Many, if not most, public and private
organizations are structured and managed as
collections of specialized functions, each of
which has expertise to contribute to the overall
advancement of the enterprise. All enterprises
exist to create value for customers and
stakeholders, but it is processes, not functions,
that are the means by which that value is
created.
Only in recent years have we begun to shift our
focus from managing people as individuals
to the broader arena of managing business
processes and people across functions. Process
mapping and the analysis of those maps is
the first step to managing this way. Process
mapping helps people look beyond their own
local activities and develop a clear line of
sight to customers and their requirements.
This “horizontal” perspective often challenges
traditional silo thinking and ultimately
demands a fresh, global perspective of how the
enterprise can better meet customer needs.
Following this course you will be able to:
• Understand how processes interact in a
larger system
• Systematically characterize the strengths
and weaknesses of any process
• Use a variety of mapping methods to
streamline and standardize processes
• Analyze whether processes need
improvement or redesign
• Define more clearly the role of IT in Business
Process Management
This course can be applied to the Business Process
Improvement Certificate.
Related Courses
Communicating Across Cultures pg. 6
Leading Change, Transitions,
and People pg. 15
Technical Writing pg. 8
Project Management Foundations pg. 19
www.cce.umn.edu/professionaleducation • 612-624-4000
5
Short Courses
Communications and business writing
Communications and
business writing
Effective communication is a core competency
in most, if not all, organizations, including skills
such as writing effectively, speaking with
confidence, and interacting with others in a
professional manner. These courses are
designed to help you clearly communicate in a
way that avoids misunderstandings, conveys
information in an appropriate manner and
tone, and gains support for your positions.
Advanced Editing and Proofreading
Strategies
$395, 0.6 CEUs Awarded, St. Paul
Maximize professionalism and quality by
honing your editing and proofreading skills.
Are you responsible for writing that thousands
of people will see? Or that just one incredibly
important reader will see? Has lifting your
writing’s impact and eliminating errors become
critically important? This course will ensure you
can meet those needs.
You will build beyond the routine editing and
proofreading approaches you may have learned
in other courses. You will create a flexible
toolkit you can rely on to make the excellence in
your writing stand out, impressing any internal
or external competition. Most importantly,
readers will find your writing consistently
appealing, professional, and persuasive.
Following this course you will be able to:
• Know and effectively use the differences
between editing and proofreading
• Edit documents in customized sweeps
• Develop a tailored proofreading approach
that works given your varied writing
responsibilities
• Update your knowledge of punctuation
guidelines
• Review the chief differences comparing
MLA, Chicago, AP, APA, and Gregg Reference
• Assess where your strengths and areas for
improvements are
This course can be applied to the Business Writing
Certificate.
Business Grammar Update
$395, 0.6 CEUs Awarded, St. Paul
Produce error-free business communications to
protect and enhance your professional image.
Even if you did well in English classes in the
past, you may occasionally have difficulty
correcting your own or others’ writing. Are
you confused about recent changes in what is
considered correct? Do suggestions from your
grammar checker sometimes seem unhelpful?
In this course, you will learn how to apply
the current guidelines for the most practical
correctness rules, the ones that everyone relies
on daily. You will learn how to write with far
fewer errors, whether writing simple e-mails or
complex reports.
Following this course you will be able to:
• Demonstrate an updated understanding of
correct guidelines for grammar and usage,
punctuation, capitalization, and spelling
• Capitalize on messages from computers’
grammar checkers
• Note recent changes in acceptable English
usage and business style
• Dispel widespread misconceptions about
what is considered correct
This course can be applied to the Business Writing
Certificate.
Communicating Across Cultures
“I was very impressed! Great, informative
resources were provided. Class content
was well-organized and easy to
understand. The instructor encouraged
class participation and fostered an open
learning environment.”
– Business Writing student
6
$395, 0.6 CEUs Awarded, St. Paul
In our rapidly changing globalized workplaces,
effective intercultural communication is
more important than ever. Some challenges
include managing multiple languages, national
cultures, organizational cultures, time zones,
and dispersed employees. This course will help
you identify your biggest challenges and explore
best practices for communicating better across
the different cultures you work with in a variety
of settings.
Following this course you will be able to:
• Analyze and apply key issues of intercultural
communication, including awareness, self-
www.cce.umn.edu/professionaleducation • 612-624-4000
reflection, cultural assumptions, and
cultural intelligence
• Evaluate solutions for effective
communication on cross-cultural teams
(including virtual or remote teams) that
consider language and cultural diversity,
technology, trust, and collaboration
• Identify and implement practical strategies
to improve your communication across
cultures
This course can be applied to the
Communications and Project Management
Certificates.
Communicating with a Winning
Presence
$395, 0.6 CEUs Awarded, St. Paul
In today’s business climate, every interaction
and presentation counts like never before.
Virtually every moment can be a make-orbreak opportunity to win over a key audience
and get closer to your professional goals. The
world becomes a stage that you’re performing
on, whether you’re networking, selling,
interviewing, leading, or presenting. This course
shows you how to present yourself, your ideas,
and your organization to help you inspire
connections, deliver compelling messages, and
elevate your expressiveness.
Following this course you will be able to:
• Speak with clarity, confidence, and
conviction
• Deliver compelling messages that speak
to what your audience cares about, while
leading them where you want to go
• Learn to be authentic and dynamic under
pressure
• Tell the right stories
• Make inspiring connections that help
you lay the groundwork for meaningful
communications
This course can be applied to the Communications
Certificate.
Critical Thinking and Problem
Solving
$395, 0.6 CEUs Awarded, St. Paul
“Most people spend more time and energy
going around problems than in trying to solve
them.”— Henry Ford
We face decisions and problems every day of
our lives. In today’s increasingly complex work
environment, you can’t make progress if you
aren’t thinking critically about how to address
decisions and problems. In addition, individual
and group decision making/problem solving is
at the heart of handling conflict well. Whatever
challenges you face, this course will provide
you with productive techniques and tools for
moving forward.
Communications and business writing
This course can be applied to the
Communications Certificate.
Develop Effective Business
Conversation Skills
$395, 0.6 CEUs Awarded, St. Paul
In face-to-face communication, it’s not only
what you say that matters, but also how you
say it—the way you look, sound, and act. This
practical course takes the guesswork out of
effective communication and demonstrates
how to improve face-to-face communication
skills. You will learn how to say what you
mean, describe feelings, and deal with difficult
communication situations, all in a professional
manner. Through hands-on participation you
will acquire tools and techniques you can apply
immediately back at work.
Following this course you will be able to:
• Recognize your own communication
strengths and areas for improvement
• Communicate with people who have
different styles
• Understand the role of body language,
nonverbal messages, and listening
• Overcome barriers to communication
• Build better working relationships
This course can be applied to the
Communications Certificate.
Fostering Customer Relationships
$395, 0.6 CEUs Awarded, St. Paul
This course provides you with skills to promote
excellent customer relations in business
settings. You will gain knowledge of customer
service and how to meet your company’s
customer service expectations. You will learn
tools for effective communication, evaluation,
and the importance of public relations to
promote a positive company image. You also
will develop an understanding of the challenges
and conflicts that occur while serving both
internal and external customers. The emphasis
in business and effective communication
provide you with a solid background for
customer relations positions in the current
business environment.
Following this course you will be able to:
• Build a relationship with customers and
determine customer needs
• Examine evaluation techniques for assessing
strengths and areas to improve.
• R
eview and practice proper telephone
techniques
• Deal with crucial conversations and
challenging situations
• Manage customer’s perception and
understand the essential role customer
service plays
• Avoid verbal and nonverbal slip-ups
• Refrain from taking an adversarial position
This course can be applied to the
Communications Certificate.
$395, 0.6 CEUs Awarded, St. Paul
Achieve mutually satisfying agreements.
Since some form of negotiation takes place
whenever people interact, developing good
negotiation skills is critical for organizational
and personal success. This course helps
you apply proven negotiation techniques to
everyday situations as you learn about the
negotiation process, including planning,
pre-negotiation preparation, and strategy
development. You receive hands-on practice
and valuable tips for building on your strengths
as a negotiator, overcoming your weaknesses,
and controlling your emotions. The goal of
the course is to achieve mutually satisfying
agreements that leave both sides feeling like
winners.
Foundations in Business Writing
$395, 0.6 CEUs Awarded, St. Paul
Writing effectively is a vital business skill.
Recognizing that writing can be a timeconsuming and stressful task, this course
gives you the techniques you need for getting
started, meeting the needs of your audience
while accomplishing your goals, and evaluating
your writing for clarity and style. You will
improve your writing by practicing helpful
strategies for organizing and formatting letters,
memos, reports, e-mail, and specialized written
materials such as instructions and minutes.
You are encouraged to bring writing samples to
work on during class.
Following this course you will be able to:
• Use a proven strategy to overcome writer’s
block
• Focus your presentation and tie ideas
together
• Reduce clutter in your writing and edit for
power and effectiveness
• Use visual elements to enhance written
presentations
This course can be applied to the
Communications and Business Writing
Certificates.
Handle People with Tact and
Diplomacy
$395, 0.6 CEUs Awarded, St. Paul
Wherever you work and whatever you do,
it’s important to know how to deal with
people skillfully and sincerely. This course
presents skills for building and maintaining
those interpersonal relationships that affect
job performance. You will learn ways to be
diplomatic and positive without compromising
your position or diminishing your authority.
The course is action-oriented with activities
designed to help you renew your enthusiasm
for working with people, while doing and saying
the right thing.
Following this course you will be able to:
• Manage your attitudes, reactions, and
feelings
• Prevent people from pushing your hot
buttons
• Recognize when and how to let someone
save face
• Defuse volatile situations
This course can be applied to the
Communications Certificate.
Negotiate for Agreement
Following this course you will be able to:
• Evaluate your own and others’ negotiation
styles
• Recognize hidden needs and agendas
• Establish common goals
• Counteract ploys and pressure tactics
• Make concessions without giving in
This course can be applied to the
Communications, Management Practices, and
Project Management Certificates.
Powerful Presentations
$395, 0.6 CEUs Awarded, St. Paul
You’re there to present a sales pitch,
information session, or presentation, but you
don’t want it to be all about you. You want to
address what your prospects most care about,
but sometimes you just don’t know what to say.
You want to come across confident, but your
body language might tell a different story. This
course provides the answers you’re looking for.
Showcasing our unique approach as filmmakers
who specialize in authentic performance
and storytelling, this daylong workshop
systematically breaks the challenges down to
size and delivers solutions that you can use.
Following this course you will be able to:
• Transform anxiety into performance fuel
• Forge a meaningful connection with
everyone in the room
• Design a presentation that speaks to the
specific interests of your decision-makers
• Structure your message to inspire the
decision you are after
• Answer challenging questions with
conviction
This course can be applied to the
Communications Certificate.
www.cce.umn.edu/professionaleducation • 612-624-4000
7
Short Courses
Following this course you will be able to:
• Clarify the problem
• Analyze causes to the problem
• Generate new ideas and innovative methods
by thinking creatively
• Develop problem solving strategies and
action plans
• Analyze implication and complications of
the solution
Short Courses
Communications and business writing
Successfully Deal with Conflict at
Work
$395, 0.6 CEUs Awarded, St. Paul
Conflict is a normal part of everyone’s
professional and personal lives. How people
handle conflict, anger, and criticism affects
their work relationships and productivity.
This practical course is designed to help you
improve your confidence and effectiveness in
managing conflict. Using a self-assessment
tool to identify your instinctive approach to
conflict, you develop strategies for responding
to difficult situations and build valuable skills
for positively resolving conflict.
Following this course you will be able to:
• Anticipate, analyze, and diagnose conflict
• Identify factors that influence conflict
• Recognize personal styles and interpersonal
needs in conflict situations
• Handle confrontation
• Control your emotions
This course can be applied to the
Communications Certificate.
Team Communications
$395, 0.6 CEUs Awarded, St. Paul
The ability to work as a team member has been
identified as one of the top non-technical job
skills by employers. It isn’t enough anymore to
be good at your job; working with others has
become a critical part of most jobs. The goal of
this course is to help you become a top-notch
team member who builds strong relationships
and engages team members effectively to help
your team be more successful and productive.
Following this course you will be able to:
• Work well within the dynamics of a group
• Support and motivate the group to share
information and perform at its best
• Accept and provide feedback in a
constructive and considerate way
• Develop effective communication strategies
to balance group and personal goals
• Build professional relationships
This course can be applied to the
Communications Certificate.
Technical Writing
$395, 0.6 CEUs Awarded, St. Paul
Most business people are called upon to write
for a variety of specific purposes and writing
effectively is a vital business skill. In fact,
studies show that across a broad spectrum of
industries, 25 percent of our work week is spent
on writing that is aimed at communicating
technical detail. This course offers tools
and approaches to help you get the process
started; meet the needs of your audience;
accomplish your goals; and adjust your writing
for precision, clarity, and style. Some of the
8
principles discussed include analyzing the
situation, distinguishing between style and
form, and making the process efficient. Since
most of us must communicate in many different
situations, the course will identify and provide
strategies for dealing with the constraints
of audience, purpose, format, formality, and
occasion. Form, style, mechanics, and structure
will be explored in detail with samples and
exercises provided throughout the course to
reinforce the concepts presented.
Following this course you will be able to:
• Plan writing projects with a thorough
understanding of a target audience
• Format technical documents and avoid
common errors of grammar
• Appreciate document structure and the
strategy of style
• Improve the use of language precision in
order to avoid confusion and ambiguity
• Optimize the combination of words with
images in technical documents
This course can be applied to the Business
Analysis, Business Writing, and Project
Management Certificates.
Work Assertively
$395, 0.6 CEUs Awarded, St. Paul
Being appropriately assertive and knowing
how to use your influence effectively are both
critical components in achieving workplace
success. Skill in assertiveness leads to better
communication, more confidence, and
improved interpersonal relationships.
In this course, you will use the Assertiveness
Style Profile to reveal which of four distinct
assertiveness styles you favor. You also will
learn how to make your style work for you in
confronting problem behavior, standing up for
yourself, and interacting with authority figures.
In addition, you will have the opportunity to
discuss specific issues you are dealing within
your own work life.
Following this course you will be able to:
• Recognize the impact of your behavior on
others
• Have your ideas and opinions heard and
accepted
• Give clear, direct messages
• Deal with criticism
• Make and refuse requests
This course can be applied to the
Communications Certificate.
www.cce.umn.edu/professionaleducation • 612-624-4000
Writing Business Reports and
Proposals
$395, 0.6 CEUs Awarded, St. Paul
Report writing can play essential roles in your
professionalism and success. This course will
help you to write better progress reports,
feasibility and recommendation reports,
research reports, and other types of business
reports. You will learn to report objectively on
how people or projects are advancing toward
goals. Whether you are creating reports for
projects, plans, procedures, processes, or
problems and solutions, your writing will have
stronger impact.
Following this course you will be able to:
• Clarify the report’s purpose and determine
what your reader needs to know to make
informed decisions
• Understand your audience and adopt
appropriate writing styles
• Guide readers by providing appropriate
background information
• Present unbiased facts and data clearly and
concisely
• Structure your analysis and
recommendations to produce desired action
• Develop effective executive summaries
• Use a systematic approach to review, revise,
and edit reports
This course can be applied to the Business
Writing, Communications, Management
Practices, and Supervision Certificates.
Writing for the Web and Social
Media
$395, 0.6 CEUs Awarded, St. Paul
When writing for the web, “less is more.” That’s
because users don’t read websites; they scan
and select the information they seek. As a
writer, reader, or approver of web copy, you will
learn the top 10 tips for writing good web copy,
content development planning, audience focus,
content organization that facilitates scanning,
web navigation principles, and effective use of
headings, titles, labels, and hyperlinks. You are
encouraged to bring web copy samples. This is
not a web development course.
Following this course you will be able to:
• Understand how people really use the web
• Take a marketing approach to web copy
• Plan effectively for web content
• Incorporate tenets of good web writing
• Apply principles of web navigation and
organization
This course can be applied to the
Communications and Business Writing
Certificates.
Communications and business writing – human resources management
$395, 0.6 CEUs Awarded, St. Paul
Are you responsible for preparing effective
procedures of any type? Or writing clear,
valuable policies? This course is designed with
your needs in mind. Whether you are preparing
full-fledged policy and procedure manuals,
or simply a one-page sheet of directions,
your readers will understand your materials
their first time through! Learn how to plan,
write, edit, and publish successful policies,
procedures, manuals, and other directives.
Users will find your writing easy to understand,
reference, apply correctly, and care enough to
remember and use.
Following this course you will be able to:
• Assess what belongs in your organization’s
policies and procedures.
• Analyze audiences and align policies and
procedures with their values.
• Write, update, and purge your policies and
procedures efficiently.
• Spot language “landmines,” words that can
create legal or organizational troubles.
• Design a highly readable page layout.
This course can be applied to the Business Writing
and Human Resource Generalist Certificates.
Related Courses
Project Management Foundations pg. 19
Business Acumen pg. 17
Build Teamwork and Commitment pg. 13
Coaching for Excellence pg. 14
Management Essentials for Success pg. 15
Human Resources
Management
Whether you have HR experience or just want
to build your career, these courses will provide
you with a thorough grounding of up-to-date
human resource practices at the technical,
operational, and strategic management levels.
Assess Training Needs
$750, 1.2 CEUs Awarded, St. Paul
Identifying training needs and deciding on
solutions is a challenge virtually every training
professional experiences. Using various
assessment tools and best practices enables
you to identify the knowledge and skills gaps of
your training audiences. This course will focus
on uncovering root causes of performance
problems and linking needs analysis results to
specific performance improvement solutions.
You will learn not only what to ask, but also
how to ask it.
Following the course you will be able to:
• Ensure success by gaining commitment
from senior leadership
• Assess training needs at the individual,
group, and organization level
• Develop assessment instruments such as
surveys, and conduct focus groups
• Link needs assessment to organization
strategy and competency profiles/models
• Determine when training is an appropriate
performance improvement solution
This course can be applied to the Professional
Train-The-Trainer Certificate.
Short Courses
Writing Policies and Procedures
How to Register
Online: www.cce.umn.edu/professionaleducation
Fax to: 612-624-5359
( for credit card payments and purchase
orders only)
Mail to: University of Minnesota
College of Continuing Education Registration
201 Coffey Hall
1420 Eckles Avenue
St. Paul, MN 55108-6039
Call: 612-624-4000
Create Dynamic Webinars
$395, 0.6 CEUs Awarded, St. Paul
Webinars can create a powerful online
seminar or training session. Uniting learners,
technology, and content to reach a wide
audience can be challenging. This course
will demonstrate the power of webinars and
how you can design, facilitate, and deliver an
effective online training webinar. You will learn
how to determine when a webinar is a training
solution, how to plan a webinar, and how to
establish clear goals and objectives for the
program. Walk away with the skills you need to
successfully facilitate and manage interactive
and collaborative online learning to increase
engagement and transfer of training.
Following the course you will be able to:
• Determine when a webinar is an appropriate
training solution
• Design and deliver powerful webinars
• Build and manage small group discussion
features via an online medium
• Explore various webinar technologies and
options to increase engagement
• Develop techniques to encourage knowledge
and learning retention
This course can be applied to the Professional
Train-The-Trainer Certificate.
www.cce.umn.edu/professionaleducation • 612-624-4000
9
Short Courses
HUMAN RESOURCEs MANAGEMENT
Design and Develop Training
Solutions
$750, 1.2 CEUs Awarded, St. Paul
Whether you are creating a new program or
redesigning an existing one, using a structured
approach ensures course content will meet the
needs of your learners and the organization.
This course illustrates how to link training
design to needs assessment results, create
practical lesson plans, and select from a variety
of instructional methods. You will explore
various training options and alternative
performance improvement solutions; recognize
different learning styles and identify your
personal learning style preferences; and learn
how to create engaging learning activities and
group exercises for adult learners.
Deliver High Impact Presentations
$750, 1.2 CEUs Awarded, St. Paul
Bring your course alive for your learners. Great
content can only go so far. By engaging your
learners, you can increase how well learning
is retained and job performance changes.
Whether you are an experienced trainer or just
starting out in the field, this course will help
you deliver high-impact, engaging training
presentations. This learner-focused course
explores skill transfer techniques in addition
to presentation skills and offers a structured
approach to preparing for and delivering
training.
Following this course you will be able to:
• Tailor learning activities to specific training
audiences
• Prepare for and facilitate learning activities
and select appropriate visuals to enhance
learning
• Address and manage challenging
participants
• Foster a positive and culturally inclusive
learning environment
• Discover multiple training methods
including alternatives to PowerPoint
This course can be applied to the Professional
Train-The-Trainer Certificate.
Following the course you will be able to:
• Apply adult learning principles in any
training setting
• Identify various types of learning formats
including formal, informal, nonformal, and
self-directed
• Produce learning materials including
participant guides, facilitator guides, and job
aids
• Develop criterion-referenced learning
assessment questions
• Ensure learning transfer to the workplace
This course can be applied to the Professional
Train-The-Trainer Certificate.
Design On-Boarding Programs
$395, 0.6 CEUs Awarded, St. Paul
Orientation, or the lack of it, can significantly
influence a new employee’s performance,
attitude, and sense of commitment. This course
examines orientation from three perspectives:
the organization’s, the manager’s, and the
new employee’s. Whether you’re starting an
orientation program from scratch or revising
an existing program, this course will give
you valuable tips on what to include in an
orientation program, how to present it, and
whom to involve in the process. You will tackle
typical challenges associated with orientation
and receive a variety of orientation samples and
checklists.
Following this course you will be able to:
• Understand the benefits of the orientation
process
• Determine what to include in orientation:
How much? How soon?
• Explore creative ways to impart information
• Get managers, co-workers, and new hires
involved in the process
• Monitor, evaluate, and update the
orientation process
This course can be applied to the Human
Resource Generalist Certificate.
Employee and Labor Relations
$395, 0.6 CEUs Awarded, St. Paul
As the trend of using human resource
generalists instead of specialists continues,
there is a good possibility that organizations
will de-emphasize or devalue the importance
of employee relations. If organizations ignore
the role of employee advocacy, there will be
a spiraling escalation of negative employee
relations that will be costly to the organization,
and create unnecessary job dissatisfaction
and stress for the employee. That’s why
it’s so important we not lose sight of such
crucial employee and supervisor/manager
relationships, including communication, trust,
ethics, fairness, beliefs, expectations, conflict
resolution, career development, leadership, and
many others. In this program you will gain a
thorough overview of employee labor relations
as they relate to the legal context and a greater
understanding of your role in employee
advocacy.
Following this course you will be able to:
• Understand the basics of U.S. labor relations,
as well as legal and regulatory factors of
employee and labor relations
• Discuss key employment case law
• Explore the impact of employee relations
and the organization’s culture
• Understand the motivations for employees
to join or not join unions
• Learn how to deal with union organizing
campaign activities
This course can be applied to the Human
Resource Generalist Certificate.
Employee Benefits Practices and
Trends
$395, 0.6 CEUs Awarded, St. Paul
With employee benefits becoming more
expensive and more complex, you need to equip
yourself to respond effectively to concerns and
opportunities. This course is designed for the
HR generalist or representative who has little or
no background in benefits and needs a practical
introduction to the subject. It will highlight
current benefit practices and trends and help
you develop the skills needed to establish an
ongoing relationship with employees, benefit
experts, and service providers in order to help
people understand their health benefits and
make the right decisions.
Following this course you will be able to:
• Describe and define benefits terms and
concepts (health, retirement, etc.)
• Identify flexible benefits for your
organization to consider
• Examine benefits record keeping systems
• Understand benefits communication and
administration
This course can be applied to the Human
Resource Generalist Certificate.
10
www.cce.umn.edu/professionaleducation • 612-624-4000
HUMAN RESOURCEs MANAGEMENT
$395, 0.6 CEUs Awarded, St. Paul
Whether you are new to the field or have
been training in the classroom for years,
this course will help you better understand
how to select appropriate technologies to
enhance learning. This course addresses how
to incorporate technology into a classroom
training environment, develop blended learning
solutions, and build completely online-delivered
courses. You will identify best practices and
benefits of using technologies and social media
in the classroom and beyond such as classroom
clickers, blogs, wikis, and Facebook. An
overview of various e-learning software options
such as Captivate, Articulate, Raptivity, and
Lectora is included.
Following the course you will be able to:
• Differentiate benefits of synchronous and
asynchronous e-learning
• Recognize when to use various technology
tools and determine how much to use
• Compare e-learning development software
options
• Explore the use and benefits of m-learning
(mobile learning)
• Recognize accessibility and compliance
issues and requirements such as SCORM
and ADA guidelines
This course can be applied to the Professional
Train-The-Trainer Certificate.
Fundamentals of Leading
Organization Development
$795, 1.2 CEUs Awarded, St. Paul
Organization Development (OD) focuses on
aspects of organizational life, including culture,
values, systems, and behavior. It examines
the organization’s culture, processes, and
structures and makes use of planned change
for improvement. The goal of OD is to define
and plan how successful organizations ensure
high performance in the workplace. It is a
complex educational strategy used to prepare
individuals, groups, and organizations to adapt
to new technologies, markets, challenges, and
change. Many HR and management skills,
including team building, coaching, training,
and management and leadership development,
grow from or are influenced by OD. This course
introduces managers, change agents, leaders,
and HR professionals to the underpinnings
and processes of OD. It will provide a solid
foundation in facilitating a change process and
supporting those who make change happen.
Following this course you will be able to:
• Understand the skills needed to lead
successful change and organization
development initiatives
• Gain an overview of what it takes to lead
•
•
•
•
organization development interventions,
models, and processes
Examine organizational behavior as it
relates to improving performance, analysis,
systems thinking, and measurement
techniques
Learn how to apply a core OD process
model and build momentum for change to
diagnose and implement opportunities
Explore key success factors facilitating a
change process for individual, group, and
large-scale interventions
Learn how to align, measure, and evaluate
OD initiatives to business goals
This course can be applied to the Human
Resource Generalist and Organization
Development Certificates.
Introduction to Human Resource
Practices
$395, 0.6 CEUs Awarded, St. Paul
This course is designed to provide you with a
broad overview and comprehensive update
of the growing field of human resource
management. It examines the variety of human
resource functions performed in organizations
and integrates major human resource
management principles and concepts. Topics
include the HR function and its operating
environment, employee staffing, training and
development, compensation and benefits,
legalities, and career development. This course
is designed for those interested in launching
a career in human resources and/or for those
seeking a comprehensive update of current HR
practices.
Following this course you will be able to:
• Understand key functions of human
resource management
• Update current HR workplace practices and
handle new challenges
• Apply new HR tools, tactics, and resources
• Gain valuable resources for managing your
human resource career
This course can be applied to the Human
Resource Generalist Certificate.
Investigations and Documentation
$395, 0.6 CEUs Awarded, St. Paul
When a serious performance issue or claim
of misconduct arises, HR is called on to
take appropriate action. A well-conducted
investigation, backed up with solid
documentation, can significantly reduce legal
risk. It takes skill to collect useful information,
maintain objectivity, and document situations
in a defensible manner. This workshop offers
practical techniques for gathering information
legally, preparing documentation, and
maintaining those records you need to support
your actions.
Following this course you will be able to:
• Know when and how to conduct an
investigation
• Know why documentation is so important
• Understand the legal issues affecting
documentation
• Draft warnings and correction memos
• Know what to keep in the personnel file and
for how long
This course can be applied to the Human
Resource Generalist Certificate.
Legal Issues for Human Resources
$395, 0.6 CEUs Awarded, St. Paul
Among many other responsibilities, HR is
charged with keeping the employer out of
court. Because employment laws are complex
and constantly changing, compliance can
be difficult for even the most experienced
professionals. To make matters worse, HR
employees can be individually sued for their
actions and inactions. As a result, it is critical
to understand not only what employment
laws may apply to your workplace, but also
how those laws impact your day-to-day
decision making. In this session we’ll cover the
employment laws and best practices that HR
needs to know.
Following this course you will be able to:
• Understand “at-will” employment and the
surprisingly low thresholds for employees to
sue
• Learn best practices for employee
handbooks and personnel files
• Recognize when you may have affirmative
action obligations
• Know how best to manage FMLA and other
legally protected absences
• Understand the interactive process for
accommodations under the ADA
• Learn how to determine exemption status,
and what counts as “hours worked” for
overtime purposes
• Understand how work comp works and
when claims must be reported
• Learn best practices for discipline and
termination
This course can be applied to the Human
Resource Generalist Certificate.
www.cce.umn.edu/professionaleducation • 612-624-4000
11
Short Courses
Explore Technology-Based Learning
Solutions
Short Courses
HUMAN RESOURCEs MANAGEMENT
Principles of Employee
Compensation
$395, 0.6 CEUs Awarded, St. Paul
Intended to attract, retain, and reward
employees, compensation is as much an art
as a science. As an HR generalist, you need a
clear understanding of the logic behind various
strategies to administer compensation plans
and explain decisions. This course is designed
for an HR generalist or representative who
has little or no background in compensation
and wants a broad overview of compensation
practices and trends.
Following this course you will be able to:
• Understand the role of compensation and
laws impacting compensation
• Identify the components of an effective
compensation system
• Evaluate salary survey data
• Explore the factors of a successful
compensation program
This course can be applied to the Human
Resource Generalist Certificate.
Staffing: Recruitment and Selection
Measure Training Results
$395, 0.6 CEUs Awarded, St. Paul
Did your participants learn what they
needed to? Have they applied it on the job?
Evaluation is critical to training success and
helps objectively determine where to allocate
resources to create the greatest business
impact. In this course you will gain a solid
understanding of what training-related factors
to measure and how to measure them. Explore
how to ensure that what is learned in a training
environment transfers to on-the-job behaviors.
Several evaluation models from industry
leaders including Kirkpatrick, Brinkerhoff, and
Phillips will be covered.
Following the course you will be able to:
• Create an effective program evaluation that
measures participant perceptions through
return on investment
• Determine financial benefits of training
interventions
• Identify evaluation stakeholders and gain
buy-in to participate in evaluation processes
• Decide which evaluation models and levels
to use
• Develop evaluation tools, checklists, surveys,
and interview questions
$395, 0.6 CEUs Awarded, St. Paul
Traditional recruiting strategies once
considered satisfactory seem outmoded and
ineffective in today’s work environment. This
course offers techniques that go beyond merely
generating a pool of qualified candidates.
Learn the skills you will need to attract, recruit,
and select qualified individuals who can meet
the growing and changing needs of your
organization. Review the importance of cultural
fit and the impact on your selection process
along with learning about new recruiting
methods and practices. Key topics include:
high-demand skill sets for the future; referral
based recruiting; talent messaging; social
networking; and dozens of other recruiting
ideas that will help you stay ahead of your
competition.
Following this course you will be able to:
• Identify and select candidates based on your
organization’s culture
• Create behavioral-based interview questions
to improve selection
• Develop key messages and approaches
important to talent today
• Acquire an overview of recruiting sources
• Apply strategies to retain your best
employees
This course can be applied to the Human
Resource Generalist Certificate.
This course can be applied to the Professional
Train-The-Trainer Certificate.
12
www.cce.umn.edu/professionaleducation • 612-624-4000
Strategic Human Resource Planning
$395, 0.6 CEUs Awarded, St. Paul
In today’s global marketplace, human resource
professionals need to link HR plans to their
company’s strategic goals in order to improve
their organization’s business performance.
The new breed of HR professionals needs
to understand and know how to develop a
strategic plan to translate business strategies
into HR priorities. In this course, you will
learn how to sequence the strategic planning
process—first using environmental data to
identify strategic challenges and objectives,
then determining action plans and budgets,
and finally deploying those plans, measures,
and budgets. The objective of this course is
to produce a comprehensive plan of action to
ensure that critical HR functions are effective
and contribute to the long-term competitive
advantage and growth of the organization.
Following this course you will be able to:
• Understand how successful HR strategic
planning practices are tied to your
organization’s mission and values
• Know the six components of strategic
planning and the contributions required for
the HR professional
• Examine human capital metrics, a
redefinition of required competencies
• Learn how the HR leader can and should
continue to add value to the organization’s
bottom line
• Develop actionable plans that build
employee and management support for your
HR programs and services
This course can be applied to the Human
Resource Generalist Certificate.
The Human Resource Audit
$395, 0.6 CEUs Awarded, St. Paul
A skillful HR audit can identify the positive HR
practices and their impact on productivity.
The audit can suggest corrective measures,
minimize legal risk, and stimulate constructive
thinking. Especially useful for those in newly
formed HR functions or those wishing to
re-focus their function, this course offers
practical guidance in audit techniques, data
collection and analysis, and action planning
and reporting. Each participant will receive a
Human Resource Audit Manual.
Following this course you will be able to:
• Understand the audit process and its
components
• Identify the differences between strategic
and tactical perspectives in auditing
• Assess an organization’s vulnerability to risk
• Learn change management tactics
• Create audit questions for specific HR areas
This course can be applied to the Human
Resource Generalist Certificate.
HUMAN RESOURCEs MANAGEMENT – ­leadership and management
$395, 0.6 CEUs Awarded, St. Paul
As an internal consultant you spend a lot
of time with people— understanding their
problems, reviewing alternatives, persuading
them to take ownership, and asking people
to commit to action. Your job is to provide
expertise in the form of knowledge, experience,
processes, and models to help your clients find
solutions. To be successful, these technical and
business skills must be backed up with sound
communication skills and the ability to interact
with all levels of your organization. Our goal
is to help you become more consultative and
to develop trusting relationships with internal
partners and clients, especially those who make
final decisions.
Following the course you will be able to:
• Learn how to incorporate a structured
consulting process, including client
identification and contracting
• Develop a partnership relationship by
gaining and maintaining client acceptance
and trust
• Recognize and work with conflict and
resistance
• Flex your personal style using various
consulting roles
• Build credibility, influence and manage
communication to build internal
commitment
This course can be applied to the Human
Resource Generalist Certificate.
Workforce Metrics and Analytics
$395, 0.6 CEUs Awarded, St. Paul
HR professionals must be comfortable
developing a strategy and identifying where
to start, what to measure, and how metrics
and analytics can support business strategies.
Designed for those in HR who wish to enhance
their financial and business acumen, this
course covers both the fundamentals of
financial concepts as well as insights into how
HR professionals can leverage metrics and
analytics to support their own activities and,
ultimately, drive the organization’s business
strategy.
Workforce Talent Assessment and
Planning
$395, 0.6 CEUs Awarded, St. Paul
Workforce planning is the strategic alignment
of an organization’s human capital with its
business direction. High-performing human
resource professionals need to understand
how to analyze the current workforce needs,
identify the gap between the present and future,
and implement solutions so the organization
can accomplish its goals. This course will
provide you with a complete overview of the
key components impacting a workforce plan
that articulates a vision for your organization’s
workforce and skills needed— present and
future—as well as the resource pools that will
serve those needs.
Following the course you will be able to:
• Assess talent needs at both individual and
organizational level
• Analyze competency gaps critical to your
business and examine training/development
needs
• Conduct staffing projections and workforce
gaps analysis
• Learn how to build a comprehensive
workforce plan
This course can be applied to the Human
Resource Generalist Certificate.
Related Courses
Writing Policies and Procedures pg. 9
Project Management Foundations pg. 19
Legal Issues for Supervisors and Managers
pg. 15
Leadership and
Management
A leader may oversee the planning, organizing,
coordinating, and leading of people and
resources in an organization. In today’s
competitive workplace, critical thinking,
communication skills, and ensuring work
is done efficiently and effectively to reach
identified goals are key assets.
Build Teamwork and Commitment
$395, 0.6 CEUs Awarded, St. Paul
Help your team live up to its potential quickly.
Successful managers and supervisors use
proven team-building techniques to turn
groups of individuals with diverse interests and
skills into cohesive, high-performing teams.
You can use these same techniques to build
and manage your own winning team and work
groups. Focusing on team member satisfaction
and commitment, you learn specific approaches
to align personal and organizational goals,
encourage a shared sense of purpose, and
help everyone recognize their importance to
the team. You’ll also use the Personal Profile
System (co-developed by the instructor) to
better understand your own behavioral and
communication style as well as those of your
team members to help you develop more
productive team interaction.
Following this course you will be able to:
• Understand the stages of team development
• Develop more productive team interaction
• Promote information sharing and group
problem solving
• Provide a self-motivating environment
• Overcome organizational, management, and
employee barriers to teamwork
This course can be applied to the Supervision
Certificate.
Following the course you will be able to:
• Gain an overall understanding of financial
concepts, metrics, and analytics
• Learn how leveraging data drives business
results
• Design and develop human capital
dashboards
• Use the framework of data, dialogue, action,
and results to achieve goals
• Complete an action plan to implement
workforce metrics and analytics
This course can be applied to the Human
Resource Generalist Certificate.
www.cce.umn.edu/professionaleducation • 612-624-4000
13
Short Courses
The Internal Consultant
Short Courses
leadership and management
Coaching for Excellence
Develop Leadership Skills
$395, 0.6 CEUs Awarded, St. Paul
Coaching is more than just resolving
performance problems; it is an ongoing
investment in the growth and development of
others. Skilled coaches can foster new levels of
commitment and performance by identifying
and leveraging their staff ’s talents.
This course defines the role of the coach,
describes communication behaviors critical
to the coaching relationship, and explores
various approaches to coaching and the
appropriateness of each.
$750, 1.2 CEUs Awarded, St. Paul
Managers and other professionals who get
ahead know how to lead as well as manage. This
course will help you understand the nature of
leadership and the challenges leaders face. You
will learn to differentiate between management
and leadership, analyze your leadership
potential, and improve your relationships with
employees by developing your influencing,
communication, and coaching skills. You also
will receive practical tips and techniques for
using a range of leadership styles to expand
your leadership ability.
Following this course you will be able to:
• Develop a coaching mind-set
• Define what coaching is and the basic skills
required for effective coaching
• Understand and apply coaching
conversation skills to elicit maximum
performance from employees
• Provide a five-step coaching model to assist
in structuring coaching relationships over
time
This course can be applied to the Supervision
Certificate.
Delegate to Enhance Performance
$395, 0.6 CEUs Awarded, St. Paul
If you are like most managers and supervisors,
you can’t do everything that needs to be done
yourself. Delegation—transferring authority
and responsibility to others—gives you more
time to devote to critical job responsibilities
while giving your employees a sense of
empowerment and allowing them to grow and
develop. Plus, managing versus doing makes
you and your employees more effective.
This course focuses on three major steps of
delegation: assessing the work to be delegated,
implementing the delegation process, and
following through on delegated tasks.
Following this course you will be able to:
• Overcome barriers to delegation
• Analyze the task and the employee so that
you can delegate appropriately
• Prepare delegation plans
• Communicate clearly what you want and
expect
• Monitor performance, provide feedback, and
assess results
This course can be applied to the Supervision
Certificate.
Following this course you will be able to:
• Identify the qualities of effective leadership
• Assess your leadership style and its impact
• Build credibility and support
• Motivate others by understanding their
individual differences
• Meet multiple demands and prioritize
projects
This course can be applied to the Management
Practices Certificate.
Financial Intelligence
$395, 0.6 CEUs Awarded, St. Paul
Every manager, regardless of functional area,
needs a basic financial understanding in order
to make decisions, allocate resources, and
budget expenses. Without a formal background
in finance or accounting, even experienced
managers may need a refresher in how to
really interpret “the numbers.” When you leave
this course, you will recognize how financial
information is used for making internal
decisions as well as communicating with
stakeholders.
Following this course you will be able to:
• Understand basic financial measurements
such as income statement, balance sheet,
cash flow, and the difference between profit
and cash
• Recognize how applying numbers differently
might lead to different conclusions, and
know when to challenge and question the
numbers
• Use financial analysis measurements such
as ratios and return on investment to make
data-driven decisions
• Understand an organization’s finances in
the context of the economy, competition,
regulations, and emerging customer
expectations
This course can be applied to the Management
Practices Certificate.
14
www.cce.umn.edu/professionaleducation • 612-624-4000
In-Depth Coaching: Lead Individual
Change Interventions
$795, 1.2 CEUs Awarded, St. Paul
Coaching individuals to develop, adapt, and
learn is a core competency for leaders and
change agents. Organizations are under
constant pressure to adapt quickly to changing
market conditions. Developing employees
and leaders who are able to change and adapt
to changing needs is key. In this course you
will practice effective coaching strategies and
a proven process to become an exceptional
coach. You will learn positive tactics for
creating change; and how to effectively
challenge resistance and limiting beliefs that
block high performance and necessary change.
Following this course you will be able to:
• Understand and leverage your role as a
coach to create and sustain individual and
organization change
• Identify and develop your strengths as a
coach
• Discover how focusing on others’ strengths
leads to creative solutions and exceptional
results
• Deal effectively with individual resistance
and defensiveness
• Create productive outcomes by dealing
effectively with difficult conversations
This course can be applied to the Management
Practices and Organization Development
Certificates.
Interviewing and Selection
Processes
$395, 0.6 CEUs Awarded, St. Paul
The success of a company is directly related
to the quality of people brought into the
organization. HR plays a key role in identifying
candidates, but it is ultimately up to the
supervisor to make sure the best person for
the position is hired. You will learn how to
identify the most qualified candidates for
your organization, while making sure that you
are conducting the interviewing and hiring
processes both legally and effectively. We will
walk you through each step of the interviewing
and hiring process and you’ll leave with all
of the training and materials you need to
successfully interview and hire in the 21st
century.
Following this course you will be able to:
• Create a performance profile of the ideal
candidate
• Learn interview techniques, tips, and tools
to manage the interview process
• Maximize your recruiting efforts to hire the
best candidates
• Understand the legal issues in the
interviewing and hiring process
leadership and management
Online: www.cce.umn.edu/professionaleducation
Fax to: 612-624-5359
( for credit card payments and purchase
orders only)
Mail to: University of Minnesota
College of Continuing Education Registration
201 Coffey Hall
1420 Eckles Avenue
St. Paul, MN 55108-6039
Call: 612-624-4000
• D
etermine when you can and cannot
conduct pre-employment testing such as
personality profiles, physical examinations,
and drug testing
This course can be applied to the Supervision
Certificate.
Lead Successful Team Intervention
Strategies
$795, 1.2 CEUs Awarded, St. Paul
This course is designed to teach you how to
select, design, and facilitate team interventions.
You will be introduced to the major theories of
group process and team dynamics as well as
gain practical techniques for facilitating team
interventions effectively. You will review models
and case study applications, practice facilitating
discussions, and learn how to employ
appropriate group interventions. The course
is designed for OD and HRD practitioners
charged with improving the effectiveness,
efficiency, responsiveness, and innovativeness
of teams. It requires the active participation of
all participants.
Following this course you will be able to:
• Understand the function of team dynamics
• Identify how roles emerge, build consensus,
guide decision-making, make observations,
and handle difficult situations
• Assess, design, develop, and implement a
team intervention
• Lead a team intervention and measure
results
This course can be applied to the Organization
Development and Management Practices
Certificate.
Leading Change, Transitions, and
People
$395, 0.6 CEUs Awarded, St. Paul
Change is an inevitable fact of life; however,
the pace and impact of change in the 21st
century is often overwhelming. This does not
have to be your everyday reality; change can
be anticipated, managed, supported, and
successfully executed. This course will provide
you with the insights and tools you need to
guide your team or organization through
change. You will learn how to lead yourself and
your people through the transition periods
that accompany change whether it is selfinitiated or imposed. Leading your people,
leading transitions, and leading change will
be made practical and applicable with a focus
on human motivations, human behavior, and
organizational dynamics.
Following this course you will be able to:
• Understand the differences between change
and transition
• Identify Kotter’s eight steps for leading
change effectively
• Formulate effective ways to recognize,
prevent, and manage problems related to
change management
• Describe ways to increase change readiness
and willingness of personnel
This course can be applied to the Supervision
Certificate.
Legal Issues for Supervisors and
Managers
$395, 0.6 CEUs Awarded, St. Paul
Even with a human resources department to go
to for advice, managers and supervisors need
to understand and stay abreast of employment
laws and regulations. From creating a safe
work environment to understanding legal
terminations, this course will help you to
develop a strong foundation. Topics covered
include the do’s and don’ts of employee
handbooks, hiring practices, payment of wages
and overtime, personnel files, performance
evaluation, discipline, and the many legal
aspects that impact these employment
practices.
• U
nderstand the legal considerations when
dealing with performance appraisals,
discipline, termination, COBRA, and
unemployment
This course can be applied to the Supervision
Certificate.
Management Essentials for Success
$750, 1.2 CEUs Awarded, St. Paul
Managers need a solid foundation in the
key functions of management—planning,
organizing, leading, and controlling—to meet
management challenges. This practical course
examines these functions and translates them
into the skills needed to perform successfully.
You will learn how to take a “situational
approach” to leadership—that is, how to
choose a leadership style that is appropriate
and effective for the situation. Using the Leader
Behavior Analysis II (LBAII), you’ll also gain
an understanding of how others perceive and
experience your style. This course is designed
for managers who want to increase their
personal effectiveness and the performance of
their work groups.
*Prerequisite for other courses in the
Management Certificate
Following this course you will be able to:
• Understand your role and responsibilities as
a manager
• Set goals, establish standards, and measure
performance
• Manage time and meetings effectively
• Delegate to achieve results
• Use situational leadership in your work
setting
• Develop and coach your staff
This course can be applied to the Management
Practices Certificate.
Following this course you will be able to:
• Understand the pros and cons of employee
handbooks
• Recognize how to identify and prevent
sexual harassment
• Identify and define what it means to be an
“at-will” employer
• Decide best procedures to maintain
personnel files
• Understand the principles and requirements
for The Fair Labor Standards Act and The
Americans with Disabilities Act
www.cce.umn.edu/professionaleducation • 612-624-4000
15
Short Courses
How to Register
Short Courses
leadership and management
Following this course you will be able to:
• Understand strategic planning from
both a departmental and organizational
perspective
• Use accepted processes to identify and
prioritize opportunities to correctly
establish a strategic plan
• Develop appropriate measurement
frameworks, such as balanced scorecard
• Translate strategic thinking and innovation
into implemented plans and programs
• Align action plans with core company
processes (strategy, operations, financial,
people, and systems)
This course can be applied to the Management
Practices Certificate.
Successful Manager’s Leadership
Program
Manage Performance and Develop
Talent
$395, 0.6 CEUs Awarded, St. Paul
Knowing how to maximize your employees’
potential is an essential skill you need to
thrive in your supervisory role. This course will
provide you with a wide variety of tools and
techniques to enhance your employees’ talent
through orienting, training, and coaching.
You will develop both the mind-set and skill
set to leverage the strengths of your direct
reports through a comprehensive performance
management process. The process will help you
create a talent profile, set effective performance
goals, and build the performance climate that
your employees need to achieve stellar results.
Following this course you will be able to:
• Implement a thorough performance
management process
• Establish goals, standards, and
measurements—and manage performance
against them
• Assure that an orientation plan and
resources to support professional
development plans are provided for your
direct reports
• Conduct planning, feedback, coaching, and
performance reviews
• Provide regular coaching and on-the-job
training to improve performance
This course can be applied to the Supervision
Certificate.
Principles of Supervision
$750, 1.2 CEUs Awarded, St. Paul
This course will equip you with core
management skills that will help you
effectively meet day-to-day challenges and
achieve results by bringing out the best in
people. Because your style directly impacts
motivation and productivity, it is essential
that you understand the relationship
16
between style and work environment. The
Managerial Style Questionnaire is used to
identify which management styles you rely
on most, and when they are the most and
least effective. Team leaders, supervisors, and
managers will all benefit from learning and
practicing the management, interpersonal,
and communication skills required to succeed
in today’s complex and ever-changing
environment.
Following this course you will be able to:
• Understand and leverage your supervisory
role
• Discover your authentic style and how it
affects others
• Develop a productive work environment
• Build essential communication skills
• Develop, motivate, and coach your work
group
This course can be applied to the Supervision
Certificate.
Strategic Planning and
Measurement
$750, 1.2 CEUs Awarded, St. Paul
Strategy involves looking up from day-today business to look at the future. To make a
strategy work, an organization needs managers
at all levels who understand the planning
process, know what it means to think and act
strategically, and can implement the process
in their own work units—aligning the work
and the workers with the strategic goal. Gain
the necessary skills to examine your external
environment and driving forces in the near and
longer term, and understand how they affect
your core business strategy, operational and
financial goals, and people-centered processes.
Explore measurement systems that provide
feedback on internal business processes as well
as external outcomes in order to continuously
improve strategic performance and results.
www.cce.umn.edu/professionaleducation • 612-624-4000
$3,250, 3.6 CEUs Awarded, St. Paul
Through extensive research on thousands
of managers, the key skills and behaviors
contributing to the success of today’s managers
and leaders have been identified.
This intensive, five-day
program addresses
managers’ needs for
developing their roles
as leaders, providing
participants with the
skills, behaviors, and tools
for success. Individuals
attending this program
receive feedback from a
360-degree multi-rater
feedback assessment (PROFILOR®). Through
lectures, exercises, case studies, and peer
feedback, managers develop new strategies
and action plans to improve their performance
and have greater impact on organizational
effectiveness.
“It was eye-opening. It is one thing to be
aware of your strengths and weaknesses;
it is entirely another to have those
things affirmed by your peers. I’ve also
learned that my strengths do translate
to my job; I just didn’t know how before.
The profiler and the coaching were my
favorite parts. They were extremely
constructive and will guide me going
forward. The instructor’s differing styles
complemented each other well and kept
the days moving along smoothly.”
Successful Manager’s Leadership
Program Student
leadership and management – Project management
Cancellation Policy: Registrations that are
canceled within 21 business days are subject to
a 50% cancellation fee. Registrants who fail to
attend or who cancel within 10 business days of
the start of the program are responsible for the
entire fee.
Successfully Lead Enterprise-Wide
Change Management
$795, 1.2 CEUs Awarded, St. Paul
In today’s rapidly changing and highly
competitive business environment, business
leaders are constantly searching to improve
large-scale initiatives that produce results.
This course will provide you with methods,
tools, and models for effectively managing
and leading complex change initiatives. You
will engage in dynamic discussions, case
study applications, and experiential exercises
designed to enhance your understanding of
large-scale change initiatives. Learn effective
techniques and systems that facilitate change,
and explore the dynamic role of today’s change
manager.
Following this course you will be able to:
• Use effective techniques to lead large-scale
intervention strategies
• Assess, design, develop, implement, and
measure change strategies
• Apply models and tools to lead complex
change initiatives
• Link the large-scale change to business goals
This course can be applied to the Organization
Development and Management Practices
Certificate.
Related Courses
Writing Business Reports and Proposals pg. 8
Fundamentals of Leading Organization
Development pg. 11
Project Management Foundations pg. 19
Business Acumen pg. 17
Negotiate for Agreement pg. 7 Project Management
Project management is a critical, in-demand
skill set. Being a successful project manager
requires a combination of process skills and
human interaction skills. These courses will
provide you with a strong foundation in both
the knowledge and the interpersonal aspects of
being an effective project manager.
Business Acumen
$395, 0.6 CEUs Awarded, St. Paul
How do your everyday actions impact the
business? This course offers a view of business
acumen from a business leadership perspective.
This course will look at and simulate key
business decisions and influences that enable
strategic alignment and support. The course
includes the business case for work efforts, how
they are selected, linkage to strategy, culture,
marketing, and finance. The course is highly
interactive and involves work in small groups
completing simulations.
Following this course you will be able to:
• Understand how your work impacts the
bottom line of an organization
• Understand how your role and work links to
overall strategic direction
• Influence up by describing and applying
strategic alignment to business decisions,
communications, and everyday interactions
with colleagues
• Understand what KPIs (Key Performance
Indicators) are and how these link from the
very top of the business leadership through
to technology and work efforts
• Describe how the work efforts deliver value
to the business at the enterprise level
• Discuss and apply methods of evaluating the
cost/benefit of work efforts and projects
• Describe how business initiatives are
selected and funded
This course can be applied to the Business
Analysis and Project Management Certificates.
Business Analysis Planning
• P
ractice estimating business analysis work
while learning to collaborate with project
managers
• Identify and manage risks associated with
business analysis activities
• Understand how to document, collaborate,
and communicate the business analysis plan
to your team
This course can be applied to the Project
Management Certificate.
Introduction to Agile
$445, 0.6 CEUs Awarded, St. Paul
Agile approaches have undoubtedly established
themselves as a way to respond to change more
quickly than traditional project approaches
without sacrificing quality. As these processes
become more mainstream, many teams,
managers, and stakeholders may wonder
“Which of the various Agile methods is the
right one for our organization?” You will learn
the Agile values, principles, and practices in an
interactive setting exploring Scrum, eXtreme
Programming, Kanban, and Lean Software
development at a high level. The classroom
will consist of hands-on exercises providing
participants with the opportunity to practice
Agile principles and processes working in a
team setting.
Following the course you will be able to:
• Understand Agile Manifesto Values and
Principles
• Understand how Agile methods can assist
teams and organizations in achieving
desired outcomes and goals
• Understand the difference between
popular Agile methods of Scrum, eXtreme
Programming (XP), Lean Software
Development, and Kanban
• Understand the paradigm shift from project
work to working on products
• Understand the move to customer-focused
delivery vs. technology-focused delivery
This course can be applied to the Business
Analysis and Project Management Certificates.
$445, 0.6 CEUs Awarded, St. Paul
This course will discover methods and
tools for determining the business analysis
approach for the project; determining the
activities needed to complete the requirements
elicitation and analysis phases; estimating the
business analysis work; and ensuring the plan
is communicated and managed to mitigate the
requirements process becoming the project risk
or bottleneck.
Following this course you will be able to:
• Identify the important pieces of planning
business analysis work for the project
• Select the tools and techniques to use
for various types of projects, stakeholder
groups, and common scenarios
www.cce.umn.edu/professionaleducation • 612-624-4000
17
Short Courses
The Successful Manager’s Leadership Program
develops leadership excellence in four key
areas:
• Personal Leadership: Key topics include
assessing a manager’s development needs,
practicing self-development, and defining
personal values.
• Thought Leadership: Key content areas
include acting strategically, supporting
the organization’s vision and strategies,
leveraging innovation, and managing
change.
• Results Leadership: Key content topics
include managing execution, making sound
decisions, and leading courageously.
• People Leadership: Key topics include
influence, building relationships, fostering
teamwork, and coaching.
Short Courses
project management
How to Register
Online: www.cce.umn.edu/professionaleducation
Fax to: 612-624-5359
( for credit card payments and purchase
orders only)
Mail to: University of Minnesota
College of Continuing Education Registration
201 Coffey Hall
1420 Eckles Avenue
St. Paul, MN 55108-6039
Call: 612-624-4000
Project Execution, Monitoring, and
Control
$445, 0.6 CEUs Awarded, St. Paul
Once a project has been approved and planned,
it must be executed. This involves managing
the project team to produce the deliverables
specified, within budget and schedule. In
addition, potential project risks and changes to
the original plan must be carefully monitored
and controlled. Stakeholders must be informed
of the project progress. At the conclusion of
the project or project phase, it must be closed.
This course will provide an overview of the
tasks needed to monitor a project and manage
any changes through the agreed process, keep
stakeholders apprised of the project’s progress,
and perform appropriate tasks to close the
project or phase at its completion.
Following the course you will be able to:
• Use the project plan as a baseline to track
progress and identify variance
• Create and use an integrated change control
system to manage project changes
• Take timely and effective corrective action to
keep the project on track
• Implement quality control measures to
assure deliverables match requirements
• Formally close a project or project phase
This course can be applied to the Project
Management Certificate.
Project Initiation
$445, 0.6 CEUs Awarded, St. Paul
Project managers are constantly challenged by
difficult requirements, impossible schedules,
and inadequate budgets. However, project
managers may not realize that some of the
18
challenges they face may be created by their
own inaction early in the project development
cycle. Discovering the dynamics of project
initiation will help you increase your personal
success rate on projects. You will learn how
to act in a proactive manner that will enable
you to be successful when beginning a
project, as well as how to align your projects
with corporate goals to enhance your ability
to influence others to assist you in their
completion.
Following this course you will be able to:
• Define the organizational context for project
managers
• Understand what is expected from you
• Learn how to succeed as a project manager
and how to get your people to work for you
• Determine team alignment and focus
• Identify how your project fits into the
organization’s strategy
This course can be applied to the Project
Management Certificate.
Project Leadership
$445, 0.6 CEUs Awarded, St. Paul
Influencing and motivating others without
formal organizational authority is one of the
project manager’s biggest leadership challenges.
The key to doing so lies in understanding
your team members and fostering the idea
that everyone is working toward the same
goal. This course provides project managers
with the initial step in a lifelong process of
developing leadership competency. You will
discover strategies for effective team building
and for solid decision making. In addition, you
will learn how to balance representing both
the client and your team while working on a
project.
Following this course you will be able to:
• Recognize the organizational culture and its
influence on project teams
• Use a leadership style that positively
influences the project team
• Take appropriate action to influence others
• Build team orientation within a project
• Understand, at a suitable level, all issues
associated with a project
• Facilitate solutions across all issues related
to the project
This course can be applied to the Project
Management Certificate.
Project Management and Chaos
Theory
$445, 0.6 CEUs Awarded, St. Paul
Many project managers struggle with the
complexities of their organization and their
lives in general. Often, the individual finds
himself or herself working harder and harder,
but getting less accomplished towards project
www.cce.umn.edu/professionaleducation • 612-624-4000
objectives.
What causes this seemingly “hamster in a
wheel”-like behavior? As you will learn in
this course, the fundamental cause of this
inefficiency is chaos inherent within the
organization. This course will introduce the
student to chaos theory, complex systems, and
the emergent behavior of the organization. You
also will develop strategies for managing stress
and minimizing risk in a chaotic environment.
Following this course you will be able to:
• Understand complex systems and chaos and
how they manifest in your organization
• Recognize emergent behavior in the
organization
• Identify where and when chaos is likely to
occur
• Develop risk mitigation schemes for your
work
• Manage your work and life within the
chaotic environment
• Recognize and avoid common problems
caused by chaos
This course can be applied to the Project
Management Certificate.
Project Management and New
Product Development
$445, 0.6 CEUs Awarded, St. Paul
New product development is a disciplined and
defined set of tasks and steps that describe the
normal means by which a company converts
embryonic ideas into salable products or
services. This course describes the overall
process of strategy, organization, concept
generation, product, marketing plan creation
and evaluation, and commercialization of a new
product. In the course, you will learn the key
success factors in new product development,
and discover ways to bring those factors to bear
in your own organization.
Following this course you will be able to:
• Distinguish between innovation and
invention
• Recognize and apply a number of techniques
used to generate and screen new product
ideas
• Develop a clear marketing strategy for a
selected new product idea, while taking
into account the major factors contributing
to success and failure in new product
development
• Develop an action plan for improving NPD
in your business
• Use success factors in NPD: corporate
strategy, strategic management, cultural
factors, organizational structure,
information, uncertainty management,
people and process
This course can be applied to the Project
Management Certificate.
Project management
$445, 0.6 CEUs Awarded, St. Paul
This course is intended to provide a broad
overview of the concepts and practices used
to effectively manage software development
projects in today’s fast-paced IT environment.
It covers the basic concepts of project
management processes, and integrates them
with the software development life cycle.
Participants will gain an understanding of how
the project management processes are used
during the phases of a project to produce a plan
that will deliver an IT project on time, within
budget, and within scope. Through the use of
case studies, class discussions, and lectures,
participants will have the opportunity to
directly apply these best practices.
Following this course you will be able to:
• Define the phases and deliverables of
both the project management and system
development life cycles
• Build an effective Work Breakdown
Structure
• Develop an effective project plan and
requirements document
• Learn how to identify, quantify, and manage
risk
• Understand how to monitor and control
schedules
• Describe the importance of a project
closeout process
This course can be applied to the Project
Management Certificate.
Project Management Foundations
$445, 0.6 CEUs Awarded, St. Paul
A solid foundation in project management
requires a complete understanding of the
multiple aspects of managing projects including
the role of the project manager, types of
projects and organizations, stages of a project,
terminology, and the process and interactive
skills expected of a good project manager. This
course provides a framework for anyone who
lacks formal training in the field, but finds
themselves involved in a project as a sponsor,
manager, or team member. It includes an
overview of the Project Management Certificate
and how each course contributes to your skill
as a project manager.
Following this course you will be able to:
• Be aware of the multiple dimensions of
project management
• Understand the role of the project manager
• Understand different types of organizations
and how they affect project management
• Understand different types of projects
• U
nderstand the ten knowledge areas in the
Project Management Body of Knowledge
(PMBOK®)
This course can be applied to the Human
Resource Generalist and Project Management
Certificates.
Project Planning
$850, 1.2 CEUs Awarded, St. Paul
A plan for the project is necessary to estimate
resources, communicate project details to all
stakeholders, assign roles, direct program work,
and measure and assess project status. The
sections of the plan include the project charter
and scope statement; schedule and important
milestones; responsibility assignments; and
key staffing requirements. Also key are project
budgets, risk assessment and management,
performance measurement baselines, and
management review plans, as well as the
project execution plan, and other subsidiary
management plans.
Following this course you will be able to:
• Lead your project team to develop a baseline
project plan that covers project scope, costs,
and time
• Create a detailed plan that defines activities,
schedule, communication, solicitation, and
procurement
• Prepare a project charter, work breakdown
structure, work assignments, and schedule
• Plan stakeholder communications and
project reviews, including content,
participation, and frequency
This course can be applied to the Project
Management Certificate.
Project Risk Management
$445, 0.6 CEUs Awarded, St. Paul
All projects have risks and management of
these risks is an essential aspect of making any
project successful. In this course, participants
will learn how to identify risks, distinguish
which are critical; conduct risk management
planning and understand how to apply
qualitative and quantitative risk analysis; create
a risk response plan; and monitor and control
risk. The course departs from a typical threatbased-only view of risk, and also examines
favorable occurrences and opportunities that
may happen. Practical risk assessment and
management processes, tools, and techniques
are introduced and exercised in a context
of organizational cultures, attitudes, and
behaviors.
Following this course you will be able to:
• Recognize the need for risk and opportunity
management
• Lead your team to identify and effectively
manage project risks and opportunities
• U
se risk management techniques to initiate
and manage change requests
• Identify new risks and correct and update
the risk response plan
• Integrate risk management with other
project management activities
This course can be applied to the Project
Management Certificate.
Systems Engineering for Project
Managers
$445, 0.6 CEUs Awarded, St. Paul
Every effort, large, and small needs the
application of fundamental systems
engineering methods to support success.
Many projects, development efforts, and even
business ventures often fail due to a lack of
awareness and application of core systems
engineering principles. Systems engineering is
the framework and glue that integrates multiple
aspects of any project. This course provides
an awareness of core systems engineering
functions in the context of the overall
system lifecycle and system development
process. The role of systems engineering and
project management in these critical project
timeframes is defined along with key actions
project teams can take to implement sound and
necessary systems engineering principles. How
projects can integrate the needs and skills of
multiple project stakeholders during all project
phases is addressed along with skills building
exercises in multiple systems engineering
functions.
Following this course you will be able to:
• Understand systems, their dimensions, and
the role of different system stakeholders
• Identify requirements, alternative solution
trades, system level design, requirements
allocation, and management of parallel
developments
• Understand the system lifecycle and the
system development process
• Recognize what systems engineering work
must precede any project start
• Apply core systems engineering principles to
your projects
This course can be applied to the Project
Management Certificate.
Related Courses
Negotiate for Agreement pg. 7
Technical Writing pg. 8
Leading Change, Transitions, and People
pg. 15
Principles of Supervision pg. 16
Build Teamwork and Commitment pg. 13
www.cce.umn.edu/professionaleducation • 612-624-4000
19
Short Courses
Project Management for IT
Professionals
Test Preparation
Test Preparation
Human Resource Certification Test
Preparation
$1,250, 3.6 CEUs Awarded, See website for
location
Prepare for HR certification with a course
and instructors that consistently beat the
national pass rate
Officially endorsed by The Society for Human
Resource Management (SHRM), this intensive
course will prepare you for the internationally
recognized SHRM Certified Professional
(SHRM-CP) or the SHRM Senior Certified
Professional (SHRM-SCP) exam in as little as 12
weeks. These certifications will allow you to
advance your career by being a leader in human
resources with an internationally recognized
credential.
Following this course you will be able to:
• Confidently sit for the SHRM-CP or SHRMSCP exam
• Apply and reinforce key HR concepts across
all functional areas
• Develop strategic thinking skills and
strengthen decision making
• Have a comprehensive business overview of
the core human resource functions
Meet evenings in a classroom with an
experienced instructor for 12 weeks;
supplemented by independent reading and
online learning resources.
Course fees include:
• The curriculum, designed by subject matter
experts, covers the 2014 SHRM Body of
Competency and Knowledge
• An experienced instructor to explain
concepts and apply them to your industry
• Online resources that include a
comprehensive test bank of over 1,600 exam
questions, legislative updates, webcasts,
downloadable eFlashcards, mobile
applications, and more.
• An SHRM-SCP supplement which will help
you apply information across functional
areas, a key factor to success on the SHRMSCP
This program is designed for individuals
who:
• Want to take the SHRM-CP or SHRM-SCP
certification exam
• Need credits for SHRM-CP or SHRM-SCP
recertification
• Are seeking professional development to
advance their careers
• Are experienced managers who are new to
the HR field
• Want to pursue a career change or
promotion
• You’ll learn within a structured classroom
or online environment, using application
exercises, workbooks, and online resources
that develop specific competencies and
decision-making skills.
Online Human Resource
Certification Test Preparation
$1,250, 3.6 CEUs Awarded
Online Section
Participate online through the University of
Minnesota. Officially endorsed by the Society of
Human Resource Management (SHRM), this
course will prepare you for the internationally
recognized SHRM Certified Professional
(SHRM-CP) or the Senior Certified Professional (SHRM-SCP) exam in just 12 weeks.
Using Moodle, a program designed to deliver
online learning, you can be part of a virtual
class that will provide a thorough review of the
learning system. You will interact in a
structured virtual environment with a cohort
group and an experienced instructor. Includes
all of the features and benefits listed above as
well as the flexibility to learn how, when, and
where it’s convenient for you.
Course fees include:
• The curriculum, 2014 SHRM Body of
Competency and Knowledge, and online
SHRM resources
• Flexibility to log on the Moodle site, any
time you want, to complete course work (no
specified weekly class meeting time)
• Downloadable podcasts related to
curriculum
• Recorded Video and PowerPoint lectures
• A variety of tools adaptable to your learning
style
• Weekly Webinar sessions for live interaction;
recorded for later viewing
What is Moodle?
Moodle is a web-based course management
system designed to deliver online learning. As
with any classroom, expect each module to
apply different tools and techniques.
What do I need before I start?
You will need access to the internet. Mozilla
Firefox is the recommended web browser.
Participants earn certificates of completion
from the University of Minnesota and SHRM, as
well as 3.6 Continuing Educational Units
(CEUs). To obtain certificates and CEUs, you
must log in to your course site on a weekly
basis, post weekly responses and questions in
the discussion area, participate in chat sessions,
and complete the majority of the pre-tests,
post-tests, and the final exam.
20
www.cce.umn.edu/professionaleducation • 612-624-4000
Test Preparation
Graduate School Test Preparation
Gain the upper hand on the GRE, GMAT, or
LSAT with grad school test prep courses from
the University of Minnesota. Test prep courses
help you determine your readiness for the
actual exam and pinpoint those areas on which
you should focus your study.
Test prep courses offer dedicated, motivated
graduate school hopefuls a number of key
benefits including:
• A
university-quality course at a moderate
price
• A course format designed to accommodate
working adult schedules
• Knowledgeable instructors, averaging more
than 10 years of experience teaching test
prep courses
GMAT Prep
Learn test-taking strategies geared toward the
verbal, quantitative, and analytical sections of
the Graduate Management Admissions Test
(GMAT). Discuss proven methods for dealing
with each of the question types and work
with test-simulation exercises. This course is
well suited to students who seek a structured
learning environment. Available online or on
the U of M campus. Cost: $580
GRE Prep
Available online or on the U of M campus. Learn
question types, advanced test-taking strategies,
common test items, timing, and the most
efficient ways to solve problems in a university
classroom environment. Cost: $580
GRE and GMAT Math Refresher
Review of math fundamentals, as well as
intensive math practice. Material covered
includes basics (arithmetic, algebra, and
geometry concepts), practice tests, and simple
test-taking strategies. This course will help you
master the essential skills for the GMAT and
GRE. Cost: $255
Online GRE and GMAT Prep
Work at your own pace taking up to four
months from the time you register to complete
a self-directed, Web-based course. After
registration you will receive course materials,
as well as a password to access the Web-based
course. Cost: $580
PCAT Prep
Prepare for the Pharmacy College Admissions
Test (PCAT) by learning test-taking strategies,
proven methods for dealing with questions, and
test simulation exercises. Cost: $580
Visit www.cce.umn.edu/testprep to register
or for a current schedule of courses.
Certified ScrumMaster
$1,195, 1.4 CEUs Awarded, St. Paul
This intensive two-day course will prepare you
to take on the ScrumMaster role and is taught
by a Scrum Alliance Certified Scrum Trainer.
We’ll cover pragmatic, time-tested practices for
managing product backlogs, long- and
short-range planning, project execution, and
progress reporting. We’ll also examine many
facets of Scrum, including the project lifecycle,
roles, ceremonies, and artifacts. You will
participate in exercises, in-depth discussion,
case studies, and techniques to help illustrate
practices and principles. After completing the
course, you will be eligible for ScrumMaster
Certification with the Scrum Alliance. You will
also receive a two-year membership in the
Scrum Alliance, an organization that provides
valuable materials and resources exclusively to
CSMs.
Following this course you will be able to:
• The basics of what Scrum is and how it fits
into an Agile process
• How the ScrumMaster role differs from a
traditional project manager
• The process for organizing, planning, and
executing a Scrum project
• Strategies for applying the Scrum framework
to your job in the real world
www.cce.umn.edu/professionaleducation • 612-624-4000
21
Test Preparation
LSAT Prep
Prepare for the Law School Admissions Test
(LSAT) by learning test-taking strategies and
practicing the various types of questions found
on the LSAT exam. Learn how to study
effectively in the areas most likely to appear on
the exam. Cost: $580
Certificates
agile certificate
Agile Certificate (36 contact hours)
Businesses are seeking a way to be more responsive to the needs of their customers and have clearly
identified Agile and Scrum as way to achieve this goal. This Agile Certificate will help you develop the
competencies to confidently join and contribute to a team adopting Agile methods..
Learning Outcomes
• Take a deeper dive into how requirements are approached differently in Agile frameworks.
• Examine the Agile mantra of “test early and test often”
• Understand the paradigm shift of project vs. product, individual vs. team approach, and
management vs. leading
• Examine the role of “Agile Coach”
• Learn advanced methods for teams, team dynamics, and metrics
Who Should Attend
• Anyone looking to learn the Agile and Scrum basics
• Agile team members, managers, and leaders
• Business analysts, project managers, DEV, QA
Required Courses: 3
Elective Courses: 2
Agile Courses
Complete your certificate by taking the required course below and two elective courses. Agile
Fundamentals is the first course taken in the program. All remaining courses can be taken in
any order. See course pages for details and schedules.
Required courses (24 contact hours) Cost
Agile Fundamentals (12 hours) $850
Agile User Stories (6 hours) $445
Agile Testing (6 hours) $445
Elective courses (Choose 12 contact hours)
Agile Coaching (6 hours) $445
Agile Leadership (6 hours) $445
Agile Scaling (6 hours) $445
Agile Teams and Metrics (6 hours) $445
www.cce.umn.edu/agl
22
www.cce.umn.edu/professionaleducation • 612-624-4000
Credits: 3.6 CEUs. CPEs, PDUs, or PDHs
may also be available; check website for
details.
Discounts: Register for all courses in the
certificate once and receive a 10-percent
discount off the total ($2,367). (Call 612624-4000 to take advantage of this offer.)
Business Analysis Certificate
Certificates
Business Analysis Certificate (60 contact hours)
As the main liaison between business and IT departments, the business analyst is responsible for
gathering and documenting business requirements and translating them into functional design
specifications that can be executed by IT development teams. This certificate helps you develop the
competencies that will ensure your success in this role.
s!
Earn your PDU
Learning Outcomes
•
•
•
•
•
Identify business needs and the costs and benefits of addressing them technically
Develop and manage comprehensive, solution-based requirements
Formulate business specifications for developing and implementing technical solutions
Bridge the gap between business and IT with common project definitions and requirements
Use data modeling techniques to analyze and improve business processes
Who Should Attend
• Business analysts, project managers, IT professionals
• Anyone responsible for eliciting business requirements and aligning IT solutions with business
needs
• Anyone serving as a liaison between a business unit and an IT solution provider
Business Analysis Courses
Complete your certificate by taking the required courses below and one elective course. See
course pages for details and schedules. The required courses are listed in a recommended
sequence if applying towards the certificate.
Required courses (54 contact hours)
Cost
Introduction to Business Analysis (6 hours) $445
Business Solution Scoping and Eliciting Requirements (12 hours) $850
Business Requirements Analysis (12 hours) $850
Supporting Requirements - Documenting Managing Requirements, and
Validating the Solution (12 hours) $850
Stakeholder Management, Business Analysis Planning,
and Estimating (12 hours) $850
Required Courses: 5
Elective Courses: 1
Credits: Credits: 6.0 CEUs. CPEs, PDUs, or
PDHs may also be available; check website
for details.
Discounts: Register for all courses in the
certificate once and receive a 10-percent
discount off the total ($3,816 - $3,861).
(Call 612-624-4000 to take advantage of
this offer.)
Elective courses (Choose 6 contact hours)
Introduction to Agile (6 hours) $445
Business Acumen (6 hours) $395
Technical Writing (6 hours) $395
www.cce.umn.edu/bac
www.cce.umn.edu/professionaleducation • 612-624-4000
23
Certificates
Business Process Improvement Certificate
Business Process Improvement Certificate (48 contact hours)
Whether your organization called it TQM, Lean, Re-engineering, automation, or Six Sigma, the
business process has been at the heart of every major performance improvement of the last 25 years.
Business process improvement is the key skill set managers and professionals need to reduce costs,
shorten service/cycle time, enhance customer value, and maintain high quality.
Learning Outcomes
•
•
•
•
•
•
Streamline business processes
r PDUs!
u
o
y
n
r
Ea
Develop results-oriented outcomes
Measure and improve operations
Create and deploy breakthrough ideas
Optimize cross-functional processes
Understand best practices of Six Sigma, Lean, TGM, and other quality initiatives
Who Should Attend
•
•
•
•
•
Required Courses: 4
Individuals who want to improve business processes
Process managers, owners, analysts, consultants, facilitators, or engineers
Supervisors and managers seeking operational excellence
Members of process, strategic planning, Six Sigma, or organization redesign initiative teams
Leaders who are champions of process and technology change
Credits: 4.8 CEUs, 48 PDUs. CPEs, PDUs,
or PDHs may also be available; check
website for details.
Discounts: Register for all courses in the
certificate at once and receive a 10-percent
discount off the total ($3,582). (Call 612624-4000 to take advantage of this offer.)
Business Process Improvement Courses
Complete your certificate by taking four required courses. See course pages for details and
schedules. Required courses are listed in a recommended sequence if applying towards the
certificate.
Required Courses (48 contact hours)
Cost
Process Mapping and Analysis (12 hours) $995
Measuring and Improving Work Processes (12 hours) $995
Process Innovation (12 hours) $995
Implementing Process Change (12 hours) $995
www.cce.umn.edu/bpi
SM
24
www.cce.umn.edu/professionaleducation • 612-624-4000
Business writing Certificate
Certificates
Business Writing Certificate (30 contact hours)
Effective written communication is a core competency in most, if not all, organizations. In addition
to demonstrating an understanding of the mechanics of good writing, our Business Writing
Certificate will help you clearly communicate in a way that avoids misunderstandings, conveys
information in an appropriate manner and tone, and gains support for your positions.
Learning Outcomes
•
•
•
•
•
•
Write clearly, concisely, and persuasively
Use advanced editing and proofreading strategies
Write effectively for the web
Write persuasive business reports and proposals
Become a more productive, effective communicator
Gain support for your issues and recommendations
Who Should Attend
•
•
•
•
Required Courses: 5
Individuals who want to improve their written communication skills
Sales and marketing professionals
Professionals in technical writing field
Supervisors, managers, and human resource professionals
Credits: 3.0 CEUs. CPEs, PDUs, or PDHs
may also be available; check website for
details.
Business Writing Courses
Complete your certificate by taking five of the courses below. See course pages for details and
schedules.
Business Writing courses (choose 30 contact hours)
Cost
Advanced Editing and Proofreading Strategies (6 hours)
$395
Business Grammar Update (6 hours)
$395
Foundations in Business Writing (6 hours)
$395
Technical Writing (6 hours)
$395
Writing Business Reports and Proposals (6 hours)
$395
Writing for the Web (6 hours)
$395
Writing Policies and Procedures (6 hours)
$395
Discounts: Register for all courses in the
certificate at once and receive a 10-percent
discount off the total ($1,777.50). (Call 612624-4000 to take advantage of this offer.)
www.cce.umn.edu/bwc
www.cce.umn.edu/professionaleducation • 612-624-4000
25
Certificates
communications Certificate
Communications Certificate (60 contact hours)
This certificate is designed to equip you with the top communication skills that employers are seeking.
Enhance your skills in writing, speaking, teamwork, customer service, critical thinking, and business
communication.
Learning Outcomes
•
•
•
•
•
Develop solutions to complex problems
Speak with confidence and passion
Persuade with confidence and authority
Build relationships with customers
Contribute to team projects and meetings
Who Should Attend
•
•
•
•
•
•
Individuals who want to improve their communication skills
Professionals responsible for reports, letters, and e-mail messages
Professionals who speak publicly or make presentations
Executive and administrative assistants
Team leaders and managers
Sales professionals
Required Courses: 10
Credits: 6.0 CEUs. CPEs, PDUs, or PDHs
may also be available; check website for
details.
Discounts: Register for all courses in the
certificate at once and receive a 10-percent
discount off the total ($3,555). (Call 612624-4000 to take advantage of this offer.)
Communications Courses
Complete your certificate by choosing 60 contact hours below. See course pages for details
and schedules.
Required Courses (choose 48 contact hours)
Cost
Communicating Across Cultures (6 hours) $395
Communicating with a Winning Presence (6 hours)
$395
Critical Thinking and Problem Solving (6 hours)
$395
Develop Effective Business Conversation Skills (6 hours)
$395
Fostering Customer Relationships (6 hours)
$395
Foundations in Business Writing (6 hours)
$395
Powerful Presentations (6 hours)
$395
Team Communications (6 hours)
$395
Elective Courses (Choose 12 contact hours)
Handle People With Tact and Diplomacy (6 hours)
$395
Negotiate for Agreement (6 hours)
$395
Successfully Deal With Conflict at Work (6 hours)
$395
Work Assertively (6 hours)
$395
Writing Business Proposals and Reports (6 hours)
$395
Writing for the Web and Social Media (6 hours)
$395
www.cce.umn.edu/com
26
www.cce.umn.edu/professionaleducation • 612-624-4000
human resource generalist Certificate
Certificates
Human Resource Generalist Certificate (60 contact hours)
This certificate will provide you with a thorough grounding of up-to-date human resource practices
at the technical, operational, and strategic management levels. Whether you have HR experience or
just want to build your career, our Human Resource Generalist Certificate is designed to prepare you
for success.
Learning Outcomes
•
•
•
•
•
•
•
Earn your PHR/SPHR
recertification credits!
Build recruitment, selection, and staffing strategies
Design and execute on-boarding processes
Explore benefit practices and trends
Gain practical skills to lead organization development interventions
Build positive employee and labor relations
Develop business acumen skills
Earn PHR/SPHR recertification credits
Who Should Attend
Required Courses: 9-10
• H
uman resource generalists and specialists who need to expand or update their knowledge and
expertise
• Individuals seeking positions and growth in HR
• Supervisors and managers who have HR responsibilities
Credits: 6.0 CEUs. CPEs, PDUs, or PDHs
may also be available; check website for
details.
Human Resource Generalist Courses
Complete your certificate by choosing 60 contact hours below. See course pages for details
and schedules.
Human Resource Generalist Courses (choose 60 contact hours)
Cost
Design On-Boarding Programs (6 hours)
$395
Employee Benefits Practices and Trends (6 hours)
$395
Employee and Labor Relations (6 hours)
$395
Fundamentals of Organization Development (12 hours)
$795
Introduction to Human Resource Practices (6 hours)
$395
Investigations and Documentation (6 hours)
$395
Legal Issues for Human Resources (6 hours)
$395
Principles of Employee Compensation (6 hours)
$395
Staffing: Recruitment and Selection (6 hours)
$395
Strategic Human Resource Planning (6 hours)
$395
The Human Resource Audit (6 hours)
$395
The Internal Consultant (6 hours)
$395
Workforce Metrics and Analytics (6 hours)
$395
Workforce Talent Assessment and Planning (6 hours)
$395
Writing Policies and Procedures (6 hours)
$395
Discounts: Register for all courses in the
certificate at once and receive a 10-percent
discount off the total ($3,555 - $3,605).
(Call 612-624-4000 to take advantage of
this offer.)
www.cce.umn.edu/hrg
www.cce.umn.edu/professionaleducation • 612-624-4000
27
Certificates
Management Practices Certificate
Management Practices Certificate (60 contact hours)
Managers oversee the planning, organizing, coordinating, and leading of people and resources. In
today’s competitive workplace, critical thinking, communication skills, and versatility are taking
their place alongside business skills as key managerial assets. This program is ideal for managers who
want to achieve team success and drive bottom-line performance.
Learning Outcomes
•
•
•
•
•
•
Develop leadership skills
Coach individuals to peak performance
Facilitate interventions to improve your teams
Make data-driven decisions
Be able to take on higher-level job responsibilities and qualify for managerial assignments
Use managerial skills to accomplish organizational goals
Who Should Attend
• C
urrent, aspiring, and emerging managers who want to build their business and management
skills and take their career to the next level
Management Practices Courses
Complete your certificate by taking four required courses and one to two elective courses
below. See course pages for details and schedules. Required courses are listed below in a
recommended sequence if applying towards the certificate.
Required Courses (48 contact hours)
Cost
Management Essentials for Success (12 hours)
$750
Strategic Planning and Measurement (12 hours)
$750
Develop Leadership Skills (12 hours)
$750
In-Depth Coaching: Lead Individual Change Interventions (12 hours)
$795
Required Courses: 4
Elective Courses: 1-2
Credits: 6.0 CEUs. CPEs, PDUs, or PDHs
may also be available; check website for
details.
Discounts: Register for all courses in the
certificate at once and receive a 10-percent
discount off the total ($3,411 - $3,416).
(Call 612-624-4000 to take advantage of
this offer.)
Elective Courses (choose 12 hours)
Lead Successful Team Intervention Strategies (12 hours)
$795
Successfully Lead Enterprise-Wide Change Management (12 hours)
$795
Or
Financial Intelligence (6 hours)
$395
Negotiate for Agreement (6 hours)
$395
Writing Business Reports and Proposals (6 hours)
$395
www.cce.umn.edu/mgt
28
www.cce.umn.edu/professionaleducation • 612-624-4000
Did you know?
More than 90 percent of students say they
have increased confidence at work after taking
professional development courses.
Organization Development Certificate
Certificates
Organization Development Certificate (48 contact hours)
Organization Development (OD) is geared toward improving both performance and people in the
workplace. The goal of this certificate is to help you understand your role as a leader and change
agent and to help you achieve organizational results.
Learning Outcomes
•
•
•
•
•
•
Develop focused, practical assessments
Lead individual change and team intervention strategies
Become skilled at advanced coaching techniques
Manage enterprise-wide change management
Learn how to apply processes and tools in your organization
Earn recertification credits
Who Should Attend
• Leaders and managers who want to learn how to guide change to achieve goals
• Human resource practitioners who want a firm foundation of OD theory, models, and skills for
change
• Organization development specialists who want to expand their skills for more impact
• Workplace learning and performance professionals who want to lead change and improve
individual, team, and enterprise-wide performance in organizational settings
Required Courses: 4
Credits: 4.8 CEUs. CPEs, PDUs, or PDHs
may also be available; check website for
details.
Discounts: Register for all courses in the
certificate at once and receive a 10-percent
discount off the total ($2,862). (Call 612624-4000 to take advantage of this offer.)
Organization Development Courses
Complete your certificate by taking all of the courses below. See course pages for details and
schedules. Required courses are listed in a recommended sequence if applying towards the
certificate.
Required Courses (48 contact hours)
Cost
Fundamentals of Organization Development (12 hours)
$795
In-Depth Coaching: Lead Individual Change Interventions (12 hours)
$795
Lead Successful Team Intervention Strategies (12 hours)
$795
Successfully Lead Enterprise-Wide Change Management (12 hours)
$795
www.cce.umn.edu/odc
How to Register
Online: www.cce.umn.edu/professionaleducation
Fax to: 612-624-5359
( for credit card payments and purchase
orders only)
Mail to: University of Minnesota
College of Continuing Education Registration
201 Coffey Hall
1420 Eckles Avenue
St. Paul, MN 55108-6039
Call: 612-624-4000
www.cce.umn.edu/professionaleducation • 612-624-4000
29
Certificates
Professional Train-The-Trainer Certificate
Professional Train-The-Trainer Certificate (48 contact hours)
In today’s market, a highly skilled and well-educated workforce is vital for an organization’s economic
survival. Your role as a training professional requires a thoughtful analysis of training needs, skill
gaps, and goals of the organization to determine the best way to improve performance. Whether
you are developing soft skills, leadership, or technical training programs, these courses will help you
design, develop, and deliver high-quality training solutions.
Learning Outcomes
• Apply core knowledge, skills, and competencies in the training field
• Use the latest tools and knowledge for needs assessment, curriculum design, delivery, and
measurement
• Incorporate instructional design principles to develop engaging training solutions
• Develop technology skills to create an engaging, interactive learning environment in the
classroom and online
• Build your confidence and presentation skills
• Develop facilitation skills
Who Should Attend
• T
rainers, instructors, consultants, instructional designers, subject matter experts, managers,
organizational development practitioners, and human resource professionals who want to gain
the knowledge, skills, and confidence necessary to design and deliver first-rate training
• Workplace learning and performance professionals seeking to improve work place productivity
and measure results
• Classroom trainers who want to learn how to use simple tools to produce e-learning that
educates a wide range of learners
Professional Train-The-Trainer Courses
Complete your certificate by taking all three of the required and two of the elective courses
below. See course pages for details and schedules. Required courses are listed in a recommended sequence if applying towards the certificate.
Required Courses (36 contact hours)
Cost
Assess Training Needs (12 hours)
$750
Design and Develop Training Solutions (12 hours)
$750
Deliver High-Impact Presentations (12 hours)
$750
Elective Courses (choose 12 contact hours)
Measure Training Results (6 hours)
$395
Explore Technology-Based Learning Solutions (6 hours)
$395
Create Dynamic Webinars (6 hours)
$395
www.cce.umn.edu/ptc
30
www.cce.umn.edu/professionaleducation • 612-624-4000
Required Courses: 3
Elective Courses: 2
Credits: 4.8 CEUs. CPEs, PDUs, or PDHs
may also be available; check website for
details.
Discounts: Register for all courses in the
certificate at once and receive a 10-percent
discount off the total ($2,736). (Call 612624-4000 to take advantage of this offer.)
Project Management Certificate
Certificates
Project Management Certificate (60 contact hours)
Project management is a critical, in-demand skill set. Being a successful project manager requires a
combination of process skills (gathering project requirements) and human interaction skills (leading
a project team). This certificate will provide you with a strong foundation in both the technical and
the interpersonal aspects of being an effective project manager.
Learning Outcomes
•
•
•
•
•
•
Lead and manage projects
Negotiate and resolve conflicts
Manage budget risk and change
Build and motivate project teams
Assure project control and successfully close projects
Understand project management fundamentals
Who Should Attend
• Anyone who wants to assume a project management role
• Current project managers who want to increase their effectiveness in managing projects
• Project team members who wish to be more effective in their own roles
Project Management Courses
Complete your certificate by taking all six required courses and three elective courses below.
See course pages for details and schedules. Required courses are listed in recommended
sequence if applying towards the certificate.
Required Courses (42 contact hours)
Cost
Project Management Foundations (6 hours)
$445
Project Initiation (6 hours)
$445
Project Planning (12 hours)
$850
Project Execution, Monitoring, and Control (6 hours)
$445
Project Leadership (6 hours)
$445
Project Risk Management (6 hours)
$445
Required Courses: 6
Elective Courses: 3
Credits: 6.0 CEUs. CPEs, PDUs, or PDHs
may also be available; check website for
details.
Discounts: Register for all courses in the
certificate at once and receive a 10-percent
discount off the total ($3,834 - $3,969).
(Call 612-624-4000 to take advantage of
this offer.)
Elective Courses (choose 18 contact hours)
Business Acumen (6 hours)
$395
Business Analysis Planning (6 hours)
$445
Communicating Across Cultures (6 hours) $445
Introduction to Agile Development (6 hours)
$445
Negotiate for Agreement (6 hours)
$395
Project Management and Chaos Theory (6 hours)
$445
Project Management and New Product Development (6 hours)
$445
Project Management for IT Professionals (6 hours) $445
Systems Engineering for Project Managers (6 hours)
$445
Technical Writing (6 hours)
$395
www.cce.umn.edu/pmt
www.cce.umn.edu/professionaleducation • 612-624-4000
31
Certificates
Supervision Certificate
Supervision Certificate (60 contact hours)
A supervisor is responsible for the day-to-day performance of an individual, group, team, or shift.
As a supervisor, you oversee the productivity and progress of those who report directly to you, ensure
that the group works efficiently and effectively to reach its goals, and resolve problems as they arise.
Learning Outcomes
•
•
•
•
•
•
•
Build teamwork and accountability
Delegate effectively
Manage job performance
Lead change
Develop talent
Transition into a supervisor role more smoothly
Create a more supportive and productive workplace
Who Should Attend
• C
urrent, aspiring, and emerging supervisors who want to enhance their supervision skills,
increase their effectiveness, and take their career to the next level.
Did you know?
Seventy percent of supervision students tell us that professional development courses helped them
land a job or promotion.
Credits: 6.0 CEUs. CPEs, PDUs, or PDHs
may also be available; check website for
details.
Discounts: Register for all courses in the
certificate at once and receive a 10-percent
discount off the total ($3,703.50). (Call 612624-4000 to take advantage of this offer.)
Supervision Courses
Complete your certificate by taking five required and three elective courses. See course pages
for details and schedules. Required courses are listed in recommended sequence if applying
towards the certificate.
Required Courses (42 contact hours)
Cost
Principles of Supervision (12 hours)
$750
Delegate to Enhance Performance (6 hours)
$395
Build Teamwork and Commitment (6 hours)
$395
Measuring and Improving Work Processes (12 hours)
$995
Coaching for Excellence (6 hours)
$395
Elective Courses (choose 18 contact hours)
Foundations in Business Writing (6 hours)
$395
Interviewing and Selection Processes (6 hours)
$395
Leading Change, Transitions, and People (6 hours)
$395
Legal Issues for Supervisors and Managers (6 hours)
$395
Manage Performance and Develop Talent (6 hours)
$395
Writing Business Reports and Proposals (6 hours)
$395
www.cce.umn.edu/sup
32
Required Courses: 5
Elective Courses: 3
www.cce.umn.edu/professionaleducation • 612-624-4000
What is a certificate?
Certificates are a cluster of courses in a
particular area. You learn practical, up-to-themoment skills and information for job
improvement or advancement. Earning a
certificate can make the difference between
career promotion and stagnation.
Why should I complete a certificate
program?
• Position yourself for a promotion in your
current job
• Make yourself more marketable for other
career options
• Learn practical new knowledge and skills
• Network with others
• Complement a formal course of academic
study with practical training
• Gain credentials to advance in your career
Why not just take individual courses
instead of a certificate program?
Certificate programs can be completed in a
relatively short period of time. You walk away
with skills you can use immediately, gain a
focused, comprehensive educational
experience, and obtain proof of concentrated
study.
How do I enroll in a certificate
program?
Call our Information Center at 612-624-4000 or
visit www.cce.umn.edu/
professionalcertificates; select the certificate
program in which you wish to enroll and click
on the “Certificate Registration” link; select the
certificate enrollment listing; then follow the
prompts on screen.
When should I enroll in a certificate
program?
We recommend that you enroll in a certificate
program as soon as you register for your first
course.
What is a certificate discount?
A certificate discount allows you to pay for all
courses in a certificate at one time for a
discounted rate. See the certificate overview
pages for details.
Do I have to be enrolled in a
certificate program to take one of
the classes?
No. Some people may decide to focus their
professional development on a particular
course or may not be ready to enroll in a
certificate program. If you decide you want to
enroll at a later date, individual courses you
have completed may count toward your
certificate.
Do I have to purchase additional
materials for any of these courses?
No. We provide all the materials and books
you need for class.
Why should my company pay for me
to attend?
Although you might understand the benefits of
the course that interests you, your manager
may not. To be most effective in justifying
attending, you need to articulate the
connection between your organization and
what you will learn. Here are some things to
consider:
• Focus on what you will specifically bring
back to the organization as return for the
investment
• Link what you will learn to a challenge or
need your organization is experiencing
Want to bring our courses
and instructors on site?
•O
ffer to prepare and deliver a short
presentation and Q & A to your colleagues to
share what you learned (that way others in
your unit will get the benefits of your
attendance, too)
•B
e ready with a plan that shows who will
cover for you while you are attending the
course
•B
e sure to check out the Key Information to
see if you qualify for any of the discounts
If I am unemployed, how do I seek
funding to take your courses?
All of our courses are approved as certified
training programs by the Federal Workforce
Investment Act. To learn more about finding
the right course(s) to match your employment
goals visit, www.cce.umn.edu/counselor.
When do you offer courses?
New courses are starting all of the time, and
you are welcome to take courses as they fit
your schedule.
• Half-day sessions
• Half-day afternoon sessions
• Full-day sessions
• Evening sessions
• Online or blended sessions
•B
ring us on site and we’ll accommodate your
schedule and time frame
Several people from my organization
want to take a class. Is there special
pricing?
Yes! We have several levels of discounts and
special benefits available to you. Call 612-6254207 or e-mail us at [email protected] for
details.
Contact us at 612-625-4207
or [email protected]
www.cce.umn.edu/professionaleducation • 612-624-4000
33
Frequently Asked Questions
FREQUENTLY ASKED QUESTIONS (FAQs)
Key Information
key information
Step 1: Registration
Course Registration Options
•Go to www.cce.umn.edu/professional
education, select course from the list, or
search for your course in the search bar.
•Fill out form on page 48 and mail to:
University of Minnesota, College of
Continuing Education Registration
201 Coffey Hall, 1420 Eckles Avenue
St. Paul, MN 55108-6039
•Or, fax to the College of Continuing
Education at 612-624-5359.
•Call the Information Center at
612-624-4000
Please register at least one week prior to
course date. Registration with payment or
purchase order is required. You will receive an
e-mail or mailed confirmation within two
weeks. Late registrants may not appear on
class lists or receive e-mail confirmation prior
to course start.
Certificate Enrollment Options
Option 1 Standard: Work toward completing
a certificate. To register for this option, use the
section titled “Certificate Program
Enrollment” on the registration form on page
47 or go to www.cce.umn.edu/
professionalcertificates/.
Option 2 Certificate Discount: Register for
all courses in your certificate in one easy
transaction. See each certificate’s overview
page for course details and registration
information.
Course Cancellation Policy
All College of Continuing Education courses
must meet a minimum enrollment. If we must
cancel your course, you will receive a full
refund. All refunds will be made to the original
method of payment.
If you need to cancel, notify us at least five
business days before the course start date to
avoid a 10-percent processing fee. No refunds
will be granted if you cancel after the start of
the course. No refunds will be granted if you
do not attend a course.
Certificate Discount Course Cancellation
Policy
All College of Continuing Education courses
must meet a minimum enrollment in order to
be held. If we must cancel your course because
of insufficient enrollment, we will work with
you to transfer into the next upcoming course
at no charge. If you need to cancel an
individual course, you must notify us via
phone, fax, or e-mail. You may be subject to a
10-percent processing fee.
Option 3 Online: Work towards completing a
certificate or course completely online within
the specified time frame. See each certificate’s
overview page for availability of this option.
Step 2: Attendance
Course Location and Parking
Courses are held at:
•Continuing Education and Conference
Center, 1890 Buford Avenue, St. Paul, MN
55108-6080
Location and parking details will be included
with your registration confirmation.
Food and Beverage
All full-day courses held at the Continuing
Education and Conference Center include a
continental breakfast, lunch, and afternoon
snacks. Optional service may be available at
other locations and times.
Cancellation Policies
You may cancel a course or individual discount
registration by phone at 612-624-4000, by fax at
612-624-5359, by e-mailing [email protected],
or by writing to University of Minnesota,
College of Continuing Education, Information
Center, 20 Ruttan Hall, 1994 Buford Avenue,
St. Paul, MN 55108-6039.
Step 3: Rewards
Professional credits are awarded for satisfactorily completing the entire course.
Credit Unit
Unit Measurement
6-hour course
Awarded to
Continuing Education Unit (CEU)
10 contact hours = 1 CEU
0.6 CEU
All participants
Continuing Professional Education (CPE)
50 minutes = 1 CPE
0.7 CPE
Accountants, finance professionals, and related
professionals
Professional Development Unit (PDU)
1 hour = 1 PDU
6 PDU
Project managers, business analysts, and related
professionals
Professional Development Hours (PDH)
1 hour = 1 PDH
6 PDH
Engineers, architects, surveyors, and related
professionals
34
www.cce.umn.edu/professionaleducation • 612-624-4000
Discounts
Certificate discount
•Register for all courses in a certificate
program in one transaction and receive
10-percent off the total.
Organization discounts
•Buy a block of seats for your organization
with our volume discount and save up to 35
percent. See page 37 for details.
Please note: Discounts may not be combined.
Financial Aid Resources
College of Continuing
Education Funds
CCE grants and
scholarships are intended to help you take the
next step in furthering your education. Awards
range from $500 to $2,200 and do NOT need to
be repaid.
Financial Resources Wizard
This interactive tool identifies financial aid and
other payment options that match your
situation. Resources may include grants,
scholarships, loans, employer tuition benefits,
funding from government agencies, federal
education tax credits and deductions, and the
Minnesota College Savings Plan. For more
information visit www.cce.umn.edu/
financialaid.
Training Program Funds
Courses approved
for dislocated
worker funds!
Minnesotans who are unemployed may be able
to use federal funding to gain training and
education in preparation to re-enter the
workforce. Continuing Professional Education
courses and certificates have been approved as
certified training programs by the Federal
Workforce Investment Act (WIA) by meeting or
exceeding performance standards established
by Minnesota’s employment and training
community. In addition, dislocated workers are
entitled to a 10-percent discount for all our
noncredit courses. Visit www.cce.umn.edu/
counselor to learn more.
Veterans/Military
The University of Minnesota is a Yellow Ribbon
school and supports military veterans’ pursuit
of learning. Visit www.onestop.umn.edu/
veterans for details.
Alliance Partner Savings
The University of
Minnesota Alumni
Association (UMAA)
is an independent
membership organization dedicated to
connecting alumni, students, and friends in
lifelong support of the University of Minnesota
and each other. Members receive a 10-percent
discount on courses. www.alumni.umn.edu
Endorsed Providers and Sponsors
Courses have gone through rigorous approval
processes to be recognized as official
continuing professional education by a variety
of organizations.
The Certified Financial Planner Board of
Standards (CFP), a registered continuing
education sponsor. Courses submitted for
approval in the topic areas addressed by the
Addendum to the 2006 CFP Board of Standards.
www.cfp.net
The Human Resource Certification Institute
(HRCI), approved provider for Professional in
Human Resources (PHR) and Senior
Professional in Human Resources (SPHR)
recertification credit hours. www.hrci.org
The
International
Institute of Business Analysis (IIBATM),
endorsed education provider. www.theiiba.org
Land Grant University
Taxpayer Education
Foundation, Inc.
(LGUTEF), is a
nonprofit corporation
organized by representatives of land grant
universities, including the University of
Minnesota, that teach tax education programs
for professional tax practitioners.
The Minnesota Board of Accountancy has
approved the University of Minnesota to
provide continuing professional education
(CPE). Courses included in this publication and
others in our general noncredit catalog meet
the Statement on Standards issued by the
AICPA and NASBA. It is the individual’s
responsibility to submit their credits to the
appropriate agency.
PDI Ninth House
partners with the
A Korn/Ferry Company
University of
Minnesota to deliver the Successful Manager’s
Leadership Program; a management training
program that will develop managers and equip
them with the skills, behaviors, and tools
needed to be successful.
The Project Management
Institute (PMI).
All project management SM
and business process management courses are
approved for the professional development
units (PDUs). www.pmi.org
The Society for Human
Resource Management
(SHRM), approved provider
for the Human Resource
Certification Test Preparation
course. www.shrm.org
Disability Accommodations
The Continuing Education and Conference
Center is ADA compliant. To request any
disability accommodations or alternative
formats of this publication (such as larger
print), please contact the College of Continuing
Education at 612-625-4245 or send an e-mail to
[email protected].
www.cce.umn.edu/professionaleducation • 612-624-4000
35
Key Information
Paying for your education
Key Information
ontinuing Education and
C
Conference Center
Continuing education courses are held at the
Continuing Education and Conference Center,
located on the St. Paul campus of the
University of Minnesota. Specific details
regarding parking information and directions
will be included with your registration
confirmation, or you can visit the conference
center website for detailed information. In
addition to hosting professional development
programs from the University of Minnesota,
the conference center offers meeting and
training space for professional associations,
government agencies, nonprofit organizations,
and businesses. For more information on
holding an event at the conference center,
please visit www.cce.umn.edu/
conferencecenter or call 612-624-3275.
What to wear: Temperatures in the conference
center can vary. To be comfortable, you may
want to bring a sweater or jacket.
Continuing Education and Conference Center
1890 Buford Avenue, St. Paul, MN 55108 • 612-624-3275
1890 Buford Avenue
St. Paul, MN 55108-6080
612-624-3275
Visit www.cce.umn.edu/conferencecenter
for directions.
=
=
36
www.cce.umn.edu/professionaleducation • 612-624-4000
On-Site Training
Bring the University to
Your Organization
Maximize your training investment
Are you looking for ways to . . .
•Align skills development with the strategic
direction of your organization?
•Make smart and cost-effective choices that
will develop your people and achieve
results?
• Learn to manage with greater profits?
•Develop soft skills to survive in a
challenging marketplace?
•Improve your processes and increase
productivity?
•Create a stronger organization for the
future?
We can help
The University of Minnesota offers a wealth of
resources to boost your competitive
advantage. We strive to understand your
organization’s needs and to provide access to
top-notch instructors with practical
experience in their field, as well as to a
portfolio of courses based on competencies
identified for success.
When you partner with us you will:
•Increase productivity, efficiency, and
employee engagement
•Maximize your training dollars and
minimize travel time
• Focus on applied learning outcomes
•Get external expertise to complement your
internal resources
•Receive cost-effective learning through
uniquely effective programming
Courses and Programs
Our courses and certificates in communication;
leadership, management, and supervision;
business process excellence; and human
resource specialist and generalist areas help you
develop the competencies you need. Our most
popular contract courses include:
• Successful Manager’s Leadership Program
• Business Analysis
• Project Management
• Organization Development
• Supervision and Leadership
Volume Discount Plan
Professional Development Short Courses and Certificate Programs
Continuing professional education is a critical investment for any organization that wishes to thrive
in today’s economy. When planning for training, determine whether you will send employees to a
combined total of 25 or more training days in the months ahead. If so, why not take advantage of our
volume discount plan and send them to the same high-quality courses at a reduced cost? When you are
ready to register employees, call us and we will take care of the details.
By working with us, you can `lock in’ a discounted rate that will apply to all short course registration
fees.
The levels of our Volume Discount Plan* are:
Volume Discount Plan
Total registrations per organization
25-50
51-100
101-150
151-199
200+
Discount Rate
Per Class
Minimum Registrations
15%
20%
25%
30%
35%
25
51
101
151
200
*The Volume Discount does not apply to the Successful Manager’s Leadership Program, ScrumMaster,
or to test preparation courses.
Please call us at 612-625-4207 and ask about this option. The U of M’s Continuing Professional
Education offers convenient courses and dates to help your organization develop your workforce.
Take advantage of discounts up to 35-percent off regular short course and certificate program
registration fees.
How does a Volume Discount Plan benefit you and your organization?
• Helps employees meet individual and organizational professional development goals
• Expands your training choices with no overhead
• Offers the ultimate in flexibility and convenience
• Provides monthly billing statements
• Creates downloadable reports that track employee course registrations and completions
For course information, please visit www.cce.umn.edu/professionaleducation
Partial client list includes:
For Employers Only!
• The Bergquist Company
• Cardiovascular Systems, Inc.
• CIMA Labs
• Enterprise Minnesota
• FSI International
•Goodrich Sensors & Integrated
Systems
• Hennepin County
• NEXUS
•Cliffs Natural Resources Inc.,
Northshore Mining Company
• Pearson VUE Inc.
• University of Vermont
• Virtual Radiologic Corporation
Do you wish your employees would take
more responsibility for their own
professional development? Would you like
to give them resources to help them do it?
New 45-minute sessions delivered at your
site give employees skills they can use now
and information they can use later to
create their own development plan.
Popular topics include Saving Projects
from Trouble, Flexibility in Times of
Change, and Communicating with Impact.
Learn more by contacting us at
612-625-4207 or [email protected].
www.cce.umn.edu/professionaleducation • 612-624-4000
37
On-Site Training
On-site training
Instructor Biographies
current INSTRUCTOR BIOGRAPHIES
Gail Zack Anderson – M.A., is president of a
consulting firm that provides individual
presentation coaching and leads effective
presentation and trainer workshops. Gail has
over 20 years of experience in training and
coaching and has worked with a wide variety of
industries and individuals. Gail has an M.A. in
human resource and change leadership from the
University of St. Thomas and a B.S. in business
from the University of Minnesota. In addition,
Gail has served six years on the board of directors
of ASTD Twin Cities Chapter, and is a past
president.
Mary Anderson – M.A., is a director of
compensation, benefits, and HRIS, providing
leadership in compensation design and employee
reward and recognition. She has held human
resource leadership roles at several leading
companies including Jostens, First Bank,
Honeywell, and Control Data.
Christian Antoine – is a Certified Scrum Master
and Agile coach with 17 years of diversified
experience in software project management and
business analysis in the medical device, finance,
health care, asset-backed securities, international
law, and agricultural industries. He currently
works as a Scrum Master and team lead for a
global application and mobility design team at
Medtronic. He has a B.A. in mathematics from St.
John’s University with a minor in music.
Rosie Barry – M.A.I.R., is the assistant director
of organizational effectiveness in the Office of
Human Resources at the University of Minnesota.
In her position, she leads a team of consultants
who work with individuals on development
issues and with managers and leaders on
organizational development services. Rosie has a
master’s degree in counseling psychology from
the University of St. Thomas, and a master’s
degree in industrial relations from the University
of Minnesota.
Cathy Bartholet – M.A., PMP, has more
than 20 years of experience as a project/program
manager. Cathy has worked on projects of
varying sizes and complexity in
telecommunications, health care, publishing,
nonprofit, and financial industries. She has
developed courses and training for government
and private organizations, and for PMI.
Julie Berg – M.A., is a training and OD
consultant and leadership coach, and has more
than 20 years of experience across industries. At
HealthPartners and Ceridian, she provided
leadership assessment and development, team
coaching, training design, and facilitation. She
also managed a corporate training function.
Stan Berry – has devoted the past 35 years to
improving the writing skills of over 55,000
38
scientists, executives, attorneys, and other
professionals. He has undergraduate bachelor of
science from the University of Minnesota and a
master of arts and religion from Yale University.
Tani Bialek – M.Ed., is a training and
development director and consultant who
provides facilitation, training, and instructional
design services for a variety of corporate and
higher education clients. She has designed,
developed, and delivered training programs
within corporate and educational settings. Tani is
currently pursuing a Ph.D. in work and human
resource education at the University of Minnesota
where she has also taught graduate and
undergraduate classroom and internet-based
courses on management development,
organization development, training, and strategic
planning.
Robert Boehringer – BSME, has more than
20 years of experience helping professionals
improve quality and productivity via the
implementation of organization improvement
methodologies (e.g., TQM, Team-Based Problem
Solving, SPC, Process Reengineering). Prior to
becoming a consultant, Boehringer worked for
DuPont, Shell Oil, Procter & Gamble, and
Pepsi-Cola. He has a B.S. in mechanical
engineering from Cornell University and is a
member of the American Society for Quality,
Association for Quality and Participation, and
Institute of Industrial Engineers.
Corey Bonnema – M.A., is coordinator of
supervisory development at the University of
Minnesota. He works with supervisors and new
managers to help increase their knowledge and
build skills in interviewing, performance
management, coaching, and employee
development. He holds master’s degrees in human
resources/industrial relations from the University
of Minnesota, has over 15 years of management
development experience, and previously worked
as a human resource generalist for a large
telecommunication company and a St. Paulbased bank.
Garfield A. Bowen – M.S., PMP, is director of IT
Initiatives at the University of Minnesota. He has
more than 10 years experience managing a variety
of information systems projects at various
organizations. Garfield is currently the president
elect and COO of the Minnesota Chapter of the
Project Management Institute (PMI).
Tim Bot — has experience in progressive HR
leadership roles in Fortune 200 and small
companies. Tim attended the Hudson Coaching
Institute of Santa Barbara and has earned his
master of arts in human resources and industrial
relations from the University of Minnesota
Carlson School of Management and a bachelor of
science from St. John’s University.
www.cce.umn.edu/professionaleducation • 612-624-4000
Marilyn Corrigan – M.A., spent 20 years in
major corporations (Sperry, Unisys, and Northern
States Power Company) leading management
development, employee development, and public
affairs functions. Her most recent position was
director, employee development and training, for
Northern States Power Company. In late 1992,
she started her own consulting practice with a
focus on leadership, change, communications,
conflict resolution, and career development.
Marilyn consults throughout the U.S. and has
worked in Australia on a multi-year leadership
project. She has an M.A. in education from the
University of Denver and a B.A. in psychology
from Whitman College.
Richard DeBlieck – M.B.A., specializes in
strategic planning, project management, and
management and leadership development. Dick
holds an M.B.A. with specialization in
management and finance from the University of
Minnesota. He served on the management
school’s strategic planning committee and has
taught corporate strategy in the graduate
business program at the University.
Liz Fink – B.S., is an experienced and expert
marketing professional with over 15 years
in recruitment, sales, and marketing
communications. Her experience covers a wide
range of industries including medical device,
advertising, and staffing. Liz graduated from the
Carlson School of Management with a B.S. in
management and an emphasis in marketing, has
a master of business communications certificate
from the University of St. Thomas, and is a
certified employee retention specialist with the
Herman Group.
Mike Finn – is a Lean and Six Sigma Master Black
Belt at Medtronic Corporation with 25 years of
experience in process improvement. He has led
and managed teams in multiple disciplines, and is
an inventor of a process improvement related U.S.
patent. Mike has a master’s degree in systems
engineering from St Thomas University.
David Flotten – J.D., SPHR, advises employers on
employment practices and human resource
issues including compliance and strategic issues.
David also presents courses on leadership skills
and coaching to a broad range of industries.
Patricia Francisco - B.A., has taught writing and
has written professionally for over 20 years. She
has authored three books: Cold Feet, Village
Without Mirrors, and Telling. She brings her
personal knowledge of the writing process to her
professional work with clients in a variety of
learning situations. She teaches writing in the
post-graduate program at Hamline University
and conducts programs and workshops at The
Loft, a center for writers in the Twin Cities. Her
background includes a degree in journalism, and
author of Winning Presence for Business
Presenters.
Nan Gesche – M.A., guides organizations and
individuals through transition while focusing on
their strategic goals. Nan is currently an adjunct
instructor at the University of Minnesota,
teaching communication courses in the College
of Liberal Arts. She graduated with a B.A. in
economics from the University of North Dakota,
and received her M.A. in organizational
communications from the University of
Minnesota. Her projects include working with
organizations on projects such as strategic
planning, transition management, as well as
working with individuals on career coaching.
Angela Johnson – MBC, PMP, CST, ACP, is a
certified Scrum trainer and Agile transformation
coach providing education consulting services to
clients across the United States. She has
successfully implemented Scrum and Agile
principles in a variety of projects from web-based
applications to enterprise-level retail and
financial projects coaching teams, managers,
stakeholders, and executives. A graduate of
Hamline University and the University of St.
Thomas, Angela facilitates the PMI Minnesota
Agile Local Interest Group and is also an active
member of the Scrum Alliance and Agile
Alliance.
Rod Greder – Ph.D., is founder and president of
an international training and consulting firm.
Rod had held executive positions in research and
development, marketing, and technology
development at Dow Chemical and Cargill. He
currently serves on the board of the Product
Development & Management Association of
Minnesota, is co-chair of the R&D SIG of Life
Science Alley, is on the Biosciences EducationIndustry Partnership Council, and writes a
bi-monthly column on product development for
Manufacturer’s Alliance.
Sherry Heideman – M.A., is a recognized
professional in design, development, and delivery
of learning solutions that facilitate powerful
bottom-line results. She has 20 plus years of
experience as an instructional designer, project
manager, and facilitator with Fortune 500
corporations, mid-size businesses, and nonprofit
organizations.
Jim Hilbert – J.D., is currently vice president of
professional services at an international
negotiation firm, providing instruction and
consultation for relationship management,
interest-based analysis, and conflict resolution
and settlement strategy. Jim earned his J.D. from
the University of Minnesota.
David Hirschey – M.A.I.R., SPHR, GPHR, is
principal of his own consulting firm that
provides leadership support and business
development counsel. David’s experience
includes human resource managerial and
executive positions at Xerox Corporation,
Frito-Lay, Inc., and General Mills. David received
a B.A. in business and economics and an M.A. in
industrial relations from the University of
Minnesota. He has completed additional
graduate work at Cornell University.
Dean Hyers – has a degree in psychology and has
been creating movies throughout his life. In 1999,
Dean co-created an acting workshop and began
honing his unique coaching style by working
with actors facing the challenge of being
authentic inside of artificial scenes. He is the
John Kaman – M.A., PMP, is a coach, consultant,
and educator whose firm specializes in executive
coaching, leadership development, and project
management training. He has over 22 years of
experience in research and development
management with both 3M Company and
Imation Corp. He holds two U.S. patents and has
contributed to 16 others.
Kraig King – Psy.D., M.B.A., M.A., has over 20
years of experience in organizational consulting
and business management in small business to
Fortune 500 companies. He provides executive
assessment, 360-degree feedback, leadership
development, executive coaching, leadership
team facilitation, and organizational analysis and
development.
Pete Machalek – has a master’s in
communication theory and film. In 1999, he
co-created an acting workshop for inspiring
authentic performance, thinking clearly, and
speaking concisely in the moment and under
pressure. Pete is past director of communications
for the Twin Cities Chapter of the American
Society of Training and Development.
Stephanie McGovern – M.A.I.R., is founder and
president of an organization dedicated to
maximizing individual, team, and organizational
performance. She has 20 years of experience from
Honeywell, Alliant Techsystems, and Cummins
Power Generation developing leaders, coaching,
managing change, and creating high performing
teams. Stephanie holds a master’s degree in
industrial relations from the University of
Minnesota and coaching certification through
the Hudson Institute of Santa Barbara.
Scott Mohr – LSMBB has more than 20 years’
experience in leading transformational process
improvement organizations in a variety of global,
regulated industries. Scott holds a B.A. in
organizational leadership from Bethel University,
and is a certified CAP change manager.
Robert J. Monson – Ph.D, has more than 20
years experience managing projects in all types
of industries. He has been teaching since 1992,
and is the author of several articles and
presentations in the project management arena.
Bob received his Ph.D. in industrial engineering
at the University of Minnesota with a
specialization in the area of project management
and psychology. He also has a bachelor of
mechanical engineering degree from the
University of Minnesota, Institute of Technology,
and a master of manufacturing systems
engineering from the University of St. Thomas.
Mickey Moore – M.A., MBC, is managing director
of Inclusion and Community Impact for
Minnesota Public Radio. Prior to this position she
led the organization development function at MPR
with an emphasis on coaching, leadership, and
employee development.
Carolien Moors – has 22 years of experience in
organization coaching, mentoring, training, and
speaking. She works with personnel from work
floor to boardroom in small and large companies
in many different industries. She holds three
masters degrees, in education and in psychology
(industrial and clinical) and is trained in system
thinking, the gestalt psychology, cognitive
psychology, and provocative therapy.
Larry Morgan – M.A.I.R., SPHR, GPHR, is owner
of an HR consulting firm that specializes in
aligning HR programs with business strategy. He
draws upon 30 years of HR experience from
organizations such as Best Buy, Lawson Software,
and HB Fuller. Larry teaches courses on HR
practices, compensation, benefits, and
preparation courses for PHR/SPHR Tests.
Jean Morrison – B.A., is president of a human
resource management consulting firm serving
the needs of private, public, nonprofit, and
education organizations. She brings her
experience from HR management positions at
Pillsbury, Green Giant, and Norwest Bank to
training team building, performance
management, coaching, and conflict resolution.
Jim Nelson – MBA, CMQ/OE is a business leader
with 20 years of experience specializing in
strategy, management, engineering, and quality.
Jim has a bachelor’s in engineering from
MSU-Mankato, and an M.B.A. from Cardinal
Stritch University, and is a certified quality
manager/organizational excellence from ASQ
and Certified Lean Six Sigma Black Belt.
www.cce.umn.edu/professionaleducation • 612-624-4000
39
Instructor Biographies
she is the recipient of numerous awards for both
writing and teaching.
Instructor Biographies
James Olney – J.D., has extensive experience in
the field of employment practices working with a
variety of employers on employment-related
matters, including harassment investigations,
human resources audits, affirmative action plans,
handbook drafting, and others. James received
his law degree from the University of Minnesota,
and his bachelor of arts degree from Washington
University in St. Louis.
Louis Quast – Ph.D., is a research professor at
the University of Minnesota, Department of
Organizational Leadership, Policy, and
Development and is vice president and executive
consultant at a leading firm. He has been active
in creating and delivering leadership
development systems nationally and
internationally for more than 20 years.
Karen Rainford – M.B.A., PMP, specializes in
project management training and customized
course development, bringing real-life project
and portfolio management experiences from the
financial, telecommunications, health care, and
information services industries to the classroom.
Karen has served as a portfolio manager at a
local Fortune 100 company, and is working on
completing her doctoral degree in education
from St. Mary’s University.
Bruce Roselle – Ph.D. For nearly 30 years, Bruce
has been a leader in the areas of executive
coaching, strategic visioning, psychological
assessment for hiring and development, and
customized succession planning. He has served
companies ranging from high tech and
manufacturing to service firms, as well as
nonprofit organizations and public institutions.
Norm Schultz – M.A., CPLP, is founder and
president of a management consulting firm that
focuses on change leadership and workplace
learning and performance. He is widely
recognized as a leader in human performance
improvement and behavior change, specializing
in organizational behavior management and
applied behavior analysis.
Keith Setterholm – M.A., is the principal of
Novus Via Consulting and an associate
consultant with Process Management
International in the United Kingdom. Keith holds
a master’s degree in training and organizational
development from the University of Minnesota, a
certificate in whole scale change from
Dannemiller Tyson Associates, and certification
as a practitioner for the Myers Briggs Type
Indicator.
Ben Shank – M.A., has taught writing and
written professionally since 1975. He has written
for newspapers, universities, and corporations.
Ben has delivered business and technical writing
workshops, training programs, and one-on-one
40
coaching across the United States, Canada, and
England.
John Shulman – J.D., is the president and CEO of
a negotiation and consulting and training firm.
He has written numerous books on negotiation
and provided training with a variety of
companies from multiple countries on
negotiation, sales, conflict resolution, and
leadership.
LeAnn Simonson - CBAP, is an independent
business analysis consultant with over a decade
of experience in business analysis in both
employment and consultant roles. LeAnn has
been a software developer, project manager, and
a social worker. LeAnn holds the degrees of
master of science in software engineering (MSSE)
and master of social work (MSW) from the
University of Minnesota. She returned to the
MSSE program in 2009 to teach the elective,
Business Analysis: An Essential Component of
Software Engineering. LeAnn is the author of a
self-published soft skill book called, The Business
Analyst’s Survival Guide: Managing Interpersonal
Dynamics and Leveraging Repeat Behavior
Patterns.
John Skovbroten – PMP, is a consultant and
trainer with more than 30 years of industry
experience in various technology initiatives. He
has managed projects, mentored and coached
others, and helped several Minnesota-based
corporations put initiatives in place to improve
the practice of project management.
Mary Slack – M.A., PMP, is a management
consultant in human resource and organizational
development. Mary has more than 15 years of
corporate experience in the areas of project
management, management development, quality
improvement, developing interpersonal skills,
and training.
Teri Spillers – – M.A., is a supervisor and
consultant in organizational effectiveness at the
University of Minnesota. Her work includes
facilitating strategic planning and alignment,
leadership assessment and development, career
transition, change management, relationship
management, and team engagement. Teri has 15
years consulting and coaching experience at
public, private, and nonprofit organizations. She
earned her master’s degree in counseling
psychology from the University of St. Thomas,
received her undergraduate degree in business
administration, and had 10 years of management
experience before coming to the University of
Minnesota in 2001.
Chad Strathman – J.D., is the general counsel of
a national professional association. He has
experience in employment law, including
employment litigation, counseling, and training
www.cce.umn.edu/professionaleducation • 612-624-4000
in areas such as race and gender discrimination,
sexual harassment, disability and workers’
compensation, and class action wage and hour
overtime issues.
Mike Stuedemann – M.B.A., PMP, CSM, is
currently an engagement manager for a software
company. In this role, he is responsible for client
delivery, leading a number of developers and
technologists in implementing world-class
manufacturing automation and operations
software using Agile techniques. Mike worked
for Medtronic in a number of IT leadership roles,
Data Recognition Corporation as a business
analyst, and for Computer Sciences Corporation
as a staff consultant. He has undergraduate
degrees in international management and
Japanese from Gustavus Adolphus College and an
M.B.A. from the University of Minnesota’s Carlson
School of Management.
Jerilynn Sushko – M.B.A., M.A., is founder and
president of a corporate training and
development consulting firm specializing in
leadership, management development,
communications, and coaching. Her experience
spans more than 20 years in the field of
professional program development, facilitation,
and organization development.
Mark Waldof – is a project management and
systems engineering expert with more than 40
years of industry experience. He specializes in
project management process development,
training development, and project management
assessment activities. Mark also provides
consulting services to U.S. and state government
organizations.
Angela Wick Garay – CBAP, PMP, is a business
analysis consultant specializing in aligning IT with
an organizations’ business analysis practices. She
has experience with Fortune 500 companies and
start-ups assessing practices, building competency
models and best practices, and helping them
leverage the power of business analysis. Angela has
also served as the chair of the International
Institute of Business Analysis (IIBA) Competency
Model.
A
G
P
Advanced Editing and Proofreading Strategies 6
Agile Certificate 22
Agile Coaching 3
Agile Fundamentals 3
Agile Leadership 3
Agile Scaling 3
Agile Teams and Metrics 3
Agile Testing 3
Agile User Stories 3
Assess Training Needs 9
Graduate School Test Preparation 21
Powerful Presentations 7
Principles of Employee Compensation 12
Principles of Supervision 16
Process Innovation 5
Process Mapping and Analysis 5
Professional Train-The-Trainer Certificate 30
Project Execution, Monitoring, and Control 18
Project Initiation 18
Project Leadership 18
Project Management and Chaos Theory 18
Project Management and New Product
Development 18
Project Management Certificate 31
Project Management for IT Professionals 19
Project Management Foundations 19
Project Planning 19
Project Risk Management 19
B
Build Teamwork and Commitment 13
Business Acumen 17
Business Analysis Certificate 23
Business Analysis Planning 17
Business Grammar Update 6
Business Process Improvement Certificate 24
Business Requirements Analysis 4
Business Solutions Scoping and Eliciting
Requirements 4
Business Writing Certificate 25
C
Certified ScrumMaster 21
Coaching for Excellence 14
Communications Certificate 26
Communicating Across Cultures 6
Communicating with a Winning Presence 6
Continuing Education and Conference Center 36
Course Calendar 42–46
Create Dynamic Webinars 9
Critical Thinking and Problem Solving 6
D
Delegate to Enhance Performance 14
Deliver High Impact Presentations 10
Design and Develop Training Solutions 10
Design On-Boarding Programs 10
Develop Effective Business Conversation Skills 7
Develop Leadership Skills 14
E
Employee and Labor Relations 10
Employee Benefits Practices and Trends 10
Explore Technology-Based Learning Solutions 11
F
Financial Intelligence 14
Fostering Customer Relationships 7
Foundations in Business Writing 7
Frequently Asked Questions 33
Fundamentals of Leading Organization
Development 11
H
Handle People with Tact and Diplomacy 7
How to Take a Course (Inside front cover)
Human Resource Certification Test Preparation 20
Human Resource Generalist Certificate 27
I
Implementing Process Change 5
In-Depth Coaching: Lead Individual
Change Interventions 14
Instructor Biographies 38–40
Interviewing and Selection Processes 14
Introduction to Agile 17
Introduction to Business Analysis 4
Introduction to Human Resource Practices 11
Investigations and Documentation 11
K
Index
Index
R
Registration Forms 47–48
Key information 34–35
L
Lead Successful Team Intervention Strategies 15
Leading Change, Transitions, and People 15
Legal Issues for Human Resources 11
Legal Issues for Supervisors and Managers 15
M
Management Essentials for Success 15
Management Practices Certificate 28
Manage Performance and Develop Talent 16
Measure Training Results 12
Measuring and Improving Work Processes 5
N
Negotiate for Agreement 7
O
Online HR (SPHR-CP/SHRM-SCP) Certification Test
Preparation 20
On-site training 37
Organization Development Certificate 29
S
Staffing: Recruitment and Selection 12
Stakeholder Management, Business Analysis Planning,
and Estimating 4
Strategic Human Resource Planning 12
Strategic Planning and Measurement 16
Successful Manager’s Leadership Program 16
Successfully Deal with Conflict at Work 8
Successfully Lead Enterprise-Wide Change
Management 17
Supervision Certificate 32
Supporting Requirements – Documenting,
Managing Requirements, and Validating the Solution 4
Systems Engineering for Project Managers 19
T
Team Communications 8
Technical Writing 8
The Human Resource Audit 12
The Internal Consultant 13
W
Work Assertively 8
Workforce Metrics and Analytics 13
Workforce Talent Assessment and Planning 13
Writing Business Reports and Proposals 8
Writing for the Web and Social Media 8
Writing Policies and Procedures 9
www.cce.umn.edu/professionaleducation • 612-624-4000
41
Course Calendar
Course Calendar
Course Title
January-December 2015
Event ID
Time
Date(s)
Certificate
Agile Fundamentals
188599
188676
9 am - 4 pm
9 am - 4 pm
ThF, January 29 & 30, 2015 OR
ThF, September 17 & 18, 2015
AGL
Agile User Stories
188600
188686
9 am - 4 pm
9 am - 4 pm
Th, February 19, 2015 OR
W, September 30, 2015
AGL
Agile Testing
188601
188696
9 am - 4 pm
9 am - 4 pm
Th, March 5, 2015 OR
Th, October 15, 2015
AGL
Agile Scaling
188602
188706
9 am - 4 pm
9 am - 4 pm
Th, March 19, 2015 OR
W, October 28, 2015
AGL
Agile Leadership
188603
188718
9 am - 4 pm
9 am - 4 pm
W, April 1, 2015 OR
Th, November 12, 2015
AGL
Agile Coaching
188604
188729
9 am - 4 pm
9 am - 4 pm
W, April 15, 2015 OR
W, December 2, 2015
AGL
Agile Teams and Metrics
188605
188740
9 am - 4 pm
9 am - 4 pm
F, May 8, 2015 OR
W, December 17, 2015
AGL
Business Requirements Analysis
188214
188426
188168
188741
188688
9 am - 4 pm
9 am - 4 pm
9 am - 4 pm
9 am - 4 pm
9 am – 4 pm
MT, January 5 & 6, 2015 OR
ThF, March 5 & 6, 2015
ThF, May 14 & 15, 2015 OR
ThF, July 30 & 31, 2015
ThF, October 1 & 2, 2015
BAC
Business Solution Scoping and Eliciting Requirements
188425
188166
188747
188638
188666
188736
9 am - 4 pm
9 am - 4 pm
9 am - 4 pm
9 am - 4 pm
9 am - 4 pm
9 am - 4 pm
ThF, February 26 & 27, 2015 OR
ThF, April 16 & 17, 2015 OR
ThF, June 18 & 19, 2015
ThF, July 23 & 24, 2015 OR
ThF, September 10 & 11, 2015 OR
ThF, December 10 & 11, 2015
BAC
Introduction to Business Analysis
188163
188165
188746
188634
188648
188725
9 am - 4 pm
9 am - 4 pm
9 am - 4 pm
9 am - 4 pm
9 am - 4 pm
9 am - 4 pm
F, January 23, 2015 OR
F, March 27, 2015 OR
F, May 22, 2015 OR
F, July 10, 2015 OR
F, August 7, 2015 OR
F, November 20, 2015
BAC
Stakeholder Management, Business Analysis
Planning, and Estimating
188164
188167
188170
188743
188692
188745
9 am - 4 pm
9 am - 4 pm
9 am - 4 pm
9 am - 4 pm
9 am - 4 pm
9 am - 4 pm
ThF, February 5 & 6, 2015 OR
ThF, April 30 & May 1, 2015 OR
ThF, June 25 & 26, 2015 OR
ThF, September 24 & 25, 2015 OR
ThF, October 8 & 9, 2015 OR
MT, December 7 & 8, 2015
BAC
Supporting Requirements - Documenting, Managing
Requirements, and Validating the Solution
188162
188427
188169
188742
188713
9 am - 4 pm
9 am - 4 pm
9 am - 4 pm
9 am - 4 pm
9 am - 4 pm
ThF, January 22 & 23, 2015 OR
ThF, March 12 &13, 2015
ThF, June 4 & 5, 2015 OR
ThF, August 13 & 14, 2015 OR
ThF, November 12 & 13, 2015
BAC
Implementing Process Change
188160
188733
9 am - 4 pm
9 am - 4 pm
TW, June 2 & 3, 2015 OR
TW, December 8 & 9, 2015
BPI
Measuring and Improving Work Processes
188158
188694
9 am - 4 pm
9 am - 4 pm
TW, April 7 & 8, 2015 OR
TW, October 13 & 14, 2015
BPI/SUP
Process Innovation
188159
188715
9 am - 4 pm
9 am - 4 pm
TW, May 12 & 13, 2015 OR
TW, November 10 & 11, 2015
BPI
Process Mapping and Analysis
188157
188674
9 am - 4 pm
9 am - 4 pm
TW, March 3 & 4, 2015 OR
TW, September 15 & 16, 2015
BPI
Agile
Business Analysis
Business Process Improvement
42
www.cce.umn.edu/professionaleducation • 612-624-4000
Course Title
January-December 2015
Event ID
Time
Date(s)
Certificate
Advanced Editing and Proofreading Strategies
188140
188663
9 am - 4 pm
9 am - 4 pm
F, March 20, 2015 OR
T, September 8, 2015
BWC
Business Grammar Update
188139
188657
9 am - 4 pm
9 am - 4 pm
F, February 27, 2015 OR
F, August 21, 2015
BWC
Communicating Across Cultures
188151
188720
9 am - 4 pm
9 am - 4 pm
Th, June 4, 2015 OR
F, November 13, 2015
COM/PMC
Communicating with a Winning Presence
188232
188697
9 am - 4 pm
9 am - 4 pm
Th, April 2, 2015 OR
Th, October 15, 2015
COM
Critical Thinking and Problem Solving
188227
188661
9 am - 4 pm
9 am - 4 pm
Th, February 5, 2015 OR
Th, August 26, 2015
COM
Develop Effective Business Conversation Skills
188231
188675
9 am - 4 pm
9 am - 4 pm
Th, March 19, 2015 OR
T, September 15, 2015
COM
Fostering Customer Relationships
188243
188708
9 am - 4 pm
9 am - 4 pm
F, May 15, 2015 OR
Th, October 29, 2015
COM
Foundations in Business Writing
188143
188642
188683
9 am - 4 pm
9 am - 4 pm
9 am - 4 pm
F, January 30, 2015 OR
F, July 31, 2015 OR
F, September 25, 2015
BWC/COM
Handle People with Tact and Diplomacy
188228
188636
9 am - 4 pm
9 am - 4 pm
Th, February 17, 2015 OR
F, July 17, 2015
COM
Negotiate for Agreement
188189
188203
188671
188734
6 pm - 9 pm
9 am - 4 pm
9 am - 4 pm
6 pm - 9 pm
TTh, April 7 & 9, 2015 OR
F, June 12, 2015 OR
F, September 11, 2015 OR
TTh, December 8 & 10, 2015
COM/MGT/
PMC
Powerful Presentations
188233
188711
9 am - 4 pm
9 am - 4 pm
Th, April 17, 2015 OR
T, November 3, 2015
COM
Successfully Deal with Conflict at Work
188235
188647
9 am - 4 pm
9 am - 4 pm
Th, May 21, 2015 OR
W, August 6, 2015
COM
Team Communications
188230
188654
9 am - 4 pm
9 am - 4 pm
Th, March 5, 2015 OR
T, August 18, 2015
COM
Technical Writing
188181
188199
188689
188738
9 am - 4 pm
9 am - 4 pm
9 am - 4 pm
6 pm - 9 pm
W, February 18, 2015 OR
F, April 24, 2015 OR
F, October 2, 2015 OR
TTh, December 15 & 17, 2015
BAC/BWC/
PMC
Working Assertively
188229
9 am - 4 pm
Th, February 26, 2015
COM
Writing Business Reports and Proposals
188142
9 am - 4 pm
F, May 8, 2015
Writing for the Web and Social Media
188144
9 am - 4 pm
F, June 19, 2015
BWC/COM
Writing Policies and Procedures
188141
188723
9 am - 4 pm
9 am - 4 pm
F, March 27, 2015
T, November 17, 2015
BWC/HRG
Assess Training Needs
188217
188650
9 am - 4 pm
9 am - 4 pm
WTh, March 18 & 19, 2015 OR
WTh, August 12 & 13, 2015
PTC
Deliver High-Impact Presentations
188219
188701
9 am - 4 pm
9 am - 4 pm
WTh, May 13 & 14, 2015 OR
WTh, October 21 & 22, 2015
PTC
Design and Develop Training Solutions
188218
188712
9 am - 4 pm
9 am - 4 pm
WTh, April 15 & 16, 2015 OR
WTh, November 4 & 5, 2015
PTC
Design On-Boarding Programs
188695
9 am - 4 pm
W, October 14, 2015
HRG
Employee and Labor Relations
188210
188705
9 am - 4 pm
9 am - 4 pm
T, May 19, 2015 OR
W, October 28, 2015
HRG
Communication
BWC/COM/
MGT/SUP
Human Resource Management
www.cce.umn.edu/professionaleducation • 612-624-4000
43
Course Calendar
Course Calendar
Course Calendar
Course Calendar
Course Title
January-December 2015
Event ID
Time
Date(s)
Certificate
Employee Benefits Practices and Trends
188211
188716
9 am - 4 pm
9 am - 4 pm
T, June 2, 2015 OR
T, November 10, 2015
HRG
Explore Technology-Based Learning Solutions
188220
188665
9 am - 4 pm
9 am - 4 pm
Th, June 4, 2015 OR
W, September 9, 2015
PTC
Fundamentals of Organization Development
188212
188651
9 am - 4 pm
9 am - 4 pm
ThF, March 12 & 13, 2015 OR
ThF, August 13 & 14, 2015
HRG/ODC
Introduction to Human Resource Practices
188204
188635
9 am - 4 pm
9 am - 4 pm
T, January 20, 2015 OR
Th, July 16, 2015
HRG
Investigations and Documentation
188205
188682
9 am - 4 pm
9 am - 4 pm
Th, February 12, 2015 OR
Th, September 24, 2015
HRG
Legal Issues for Human Resources
188756
9 am - 4 pm
T, September 8, 2015
HRG
Measure Training Results
188221
188731
9 am - 4 pm
9 am - 4 pm
Th, July 9, 2015 OR
F, December 4, 2015
PTC
Principles of Employee Compensation
188207
188655
9 am - 4 pm
9 am - 4 pm
Th, March 26, 2015 OR
W, August 19, 2015
HRG
Staffing: Recruitment and Selection
188208
188660
9 am - 4 pm
9 am - 4 pm
T, April 7, 2015 OR
T, August 25, 2015
HRG
Strategic Human Resource Planning
188677
9 am - 4 pm
Th, September 17, 2015
HRG
The Human Resource Audit
188735
9 am - 4 pm
W, December 9, 2015
HRG
The Internal Consultant
188757
9 am - 4 pm
W, October 7, 2015
HRG
Workforce Metrics and Analytics
188209
188739
9 am - 4 pm
9 am - 4 pm
W, May 6, 2015 OR
T, December 15, 2015
HRG
Workforce Talent Assessment and Planning
188802
9 am - 4 pm
W, November 4, 2015
HRG
Build Teamwork and Commitment
188152
188659
9 am - 4 pm
9 am - 4 pm
T, June 23, 2015 OR
T, August 25, 2015
SUP
Coaching for Excellence
188150
188728
9 am - 4 pm
9 am - 4 pm
T, May 19, 2015 OR
W, December 2, 2015
SUP
Delegate to Enhance Job Performance
188148
188644
9 am - 4 pm
9 am - 4 pm
T, March 24, 2015 OR
T, August 4, 2015
SUP
Develop Leadership Skills
188155
188717
9 am - 4 pm
9 am - 4 pm
WTh, March 18 & 19, 2015 OR
WTh, November 11 & 12, 2015
MGT
Financial Intelligence
188656
9 am - 4 pm
Th, August 20, 2015
MGT
In-Depth Coaching: Lead Individual Change
Interventions
188213
188678
9 am - 4 pm
9 am - 4 pm
ThF, April 2 & 3, 2015 OR
ThF, September 17 & 18, 2015
MGT/ODC
Interviewing and Selection Processes
188737
9 am - 4 pm
T, December 15, 2015
SUP
Lead Successful Team Intervention Strategies
188215
188702
9 am - 4 pm
9 am - 4 pm
ThF, May 14 & 15, 2015 OR
ThF, October 22 & 23, 2015
MGT/ODC
Leading Change, Transitions, and People
188149
188724
9 am - 4 pm
9 am - 4 pm
Th, April 23, 2015 OR
W, November 18, 2015
SUP
Legal Issues for Supervisors and Managers
188146
188680
9 am - 4 pm
9 am - 4 pm
T, February 24, 2015 OR
T, September 22, 2015
SUP
Manage Performance and Develop Talent
188147
9 am - 4 pm
W, March 4, 2015
SUP
Management Essentials
188153
188641
9 am - 4 pm
9 am - 4 pm
WTh, January 28 & 29, 2015 OR
WTh, July 29 & 30, 2015
MGT
Principles of Supervision
188145
188640
188699
9 am - 4 pm
9 am - 4 pm
9 am - 4 pm
WTh, February 11 & 12, 2015 OR
WTh, July 29 & 30, 2015 OR
TW, October 20 & 21, 2015
SUP
Human Resource Management continued
Leadership and Management
44
www.cce.umn.edu/professionaleducation • 612-624-4000
Course Title
January-December 2015
Event ID
Time
Date(s)
Certificate
Strategic Planning and Measurement
188154
188687
9 am - 4 pm
9 am - 4 pm
WTh, February 25 & 26, 2015 OR
WTh, September 30 & October 1, 2015
MGT
Successful Manager’s Leadership Program
188156
188690
8:30 am - 4:30 pm
8:30 am - 4:30 pm
TWTh, May 5, 6, June 9, 10 & 11, 2015 OR
TWTh, October 6, 7, November 17, 18 & 19, 2015
SMLP
Successfully Lead Enterprise-Wide Change
Management
188216
188730
9 am - 4 pm
9 am - 4 pm
ThF, June 4 & 5, 2015 OR
ThF, December 3 & 4, 2015
MGT/ODC
Business Acumen
188175
188200
188727
9 am - 4 pm
9 am - 4 pm
9 am - 4 pm
T, January 20, 2015 OR
Th, May 7, 2015 OR
F, October 23, 2015
BAC/PMC
Business Analysis Planning
188244
188226
188744
9 am - 4 pm
9 am - 4 pm
9 am - 4 pm
F, February 13, 2015 OR
W, May 13, 2015 OR
Th, November 19, 2015
PCM
Introduction to Agile
188176
188187
188202
188645
188698
9 am - 4 pm
6 pm - 9 pm
9 am - 4 pm
6 pm - 9 pm
9 am - 4 pm
W, January 28, 2015 OR
TTh, March 24 & 26, 2015 OR
Th, June 11, 2015 OR
TTh, August 4 & 6, 2015 OR
F, October 16, 2015
BAC/PMC
Project Execution, Monitoring, and Control
188193
188188
188637
188652
188700
188721
6 pm - 9 pm
9 am - 4 pm
9 am - 4 pm
9 am - 4 pm
6 pm - 9 pm
9 am - 4 pm
TTh, March 10 & 12, 2015 OR
F, March 27, 2015 OR
F, July 17, 2015 OR
F, August 14, 2015 OR
TTh, October 20 & 22, 2015 OR
F, November 13, 2015
PMC
Project Initiation
188178
188183
188643
188685
188709
6 pm - 9 pm
9 am - 4 pm
9 am - 4 pm
6 pm - 9 pm
9 am - 4 pm
TTh, February 10 & 12, 2015 OR
F, February 27, 2015 OR
F, July 31, 2015 OR
TTh, September 29 & October 1, 2015 OR
F, October 30, 2015
PMC
Project Leadership
188185
188192
188664
188710
188732
6 pm - 9 pm
9 am - 4 pm
9 am - 4 pm
6 pm - 9 pm
9 am - 4 pm
TTh, March 17 & 19, 2015 OR
F, April 10, 2015 OR
W, September 9, 2015 OR
TTh, November 3 & 5, 2015 OR
F, December 4, 2015
PMC
Project Management and Chaos Theory
188201
188679
188722
9 am - 4 pm
9 am - 4 pm
6 pm - 9 pm
F, May 8, 2015 OR
F, September 18, 2015 OR
TTh, November 17 & 19, 2015
PMC
Project Management and New Product Development
188693
9 am - 4 pm
F, October 9, 2015
PMC
Project Management for IT Professionals
188198
188653
6 pm - 9 pm
6 pm - 9 pm
TTh, April 21 & 23, 2015 OR
TTh, August 18 & 20, 2015
PMC
Project Management Foundations
188177
188182
188206
188639
188649
188681
188703
6 pm - 9 pm
9 am - 4 pm
9 am - 4 pm
9 am - 4 pm
6 pm - 9 pm
6 pm - 9 pm
9 am - 4 pm
TTh, February 3 & 5, 2015 OR
F, February 20, 2015 OR
F, May 1, 2015 OR
F, July 24, 2015 OR
TTh, August 11 & 13, 2015 OR
TTh, September 22 & 24, 2015 OR
F, October 23, 2015
PMC
Project Planning
188180
188184
188646
188691
188714
6 pm - 9 pm
9 am - 4 pm
9 am - 4 pm
6 pm - 9 pm
9 am - 4 pm
TTh, February 17, 19, 24 & 26, 2015 OR
ThF, March 12 & 13, 2015 OR
ThF, August 6 & 7, 2015 OR
TTh, October 6, 8, 13 & 15, 2015
ThF, November 5 & 6, 2015
PCM
Leadership and Management continued
Project Management
www.cce.umn.edu/professionaleducation • 612-624-4000
45
Course Calendar
Course Calendar
Course Calendar
Course Calendar
Course Title
January-December 2015
Event ID
Time
Date(s)
Certificate
Project Risk Management
188190
188186
188658
188704
188726
6 pm - 9 pm
9 am - 4 pm
9 am - 4 pm
6 pm - 9 pm
9 am - 4 pm
TTh, March 3 & 5, 2015 OR
F, March 20, 2015 OR
F, August 21, 2015 OR
TTh, October 27 & 29, 2015 OR
F, November 20, 2015
PMC
Systems Engineering for Project Managers
188224
188225
188662
9 am - 4 pm
6 pm - 9 pm
9 am - 4 pm
F, January 9, 2015 OR
TTh, April 14 & 16, 2015 OR
W, August 26, 2015
PMC
HR Certification Test Prep
188242
188672
188673
6 pm - 9 pm
6 pm - 9 pm
6 pm - 9 pm
T, February 3 – April 28, 2015 OR
T, September 15 ­– December 8, 2015 OR
W, September 16 – December 9, 2015
Online HR Certification Test Prep
188223
188684
n/a
n/a
February 26 – May 14, 2015 OR
September 28 – December 14, 2015
Certified ScrumMaster
188138
188707
8 am - 4 pm
8 am - 4 pm
ThF, April 2 & 3, 2015 OR
ThF, October 29 & 30, 2015
Leadership and Management continued
Test Preparation
Register online today!
Simply visit www.cce.umn.edu/professionaleducation, select course from the list, or search for your course in the search bar.
You can also fill out the registration forms at the end of this catalog and fax them to 612-624-5359 or call 612-624-4000.
46
www.cce.umn.edu/professionaleducation • 612-624-4000
Certificate Registration Form
Certificate Registration Form
To register for all courses in a professional development certificate at one time (receiving registration discount), please fill out personal
information and complete steps 1-3. You may also register via the phone by calling 612-624-4000.
To register for an individual course or courses please use registration form on the next page.
Last Name*
First Name*
MI*
TitleEmployer/Organization
Business Address*
City*
State*ZIP*
E-mail*
Evening Phone
Day Phone*
Fax
* = Required Information
Step 1: Check the certificate you want to earn
Agile Certificate (36 hours)
Business Analysis (60 hours of courses)
Business Process Improvement (48 hours of courses)
Business Writing (30 hours of courses)
Human Resource Generalist (60 hours of courses)
Communications (42 hours of courses)
Management Practices (60 hours of courses)
Organization Development (48 hours of courses)
Professional Train-the-Trainer (48 hours of courses)
Project Management (60 hours of courses)
Supervision (60 hours of courses)
Step 2: To enroll, choose all courses (required and electives, if applicable) within your certificate program and list them below.
Course Name
Event ID
Cost
1
2
3
4
5
6
7
8
9
10
Sub-total:____________
Less 10% discount if applicable:____________
Total Due:____________
Step 3: Method of Payment
Cash (In-person only)
Third Party Agency/Employer Billing/Workforce Agency (attach letter of authorization or purchase order)
University of Minnesota EFS Account String: Fund: ________________________________ Dept. ID: _______________________ Program: _____________________________ CF2: __________________________
Check (Payable to the University of Minnesota)
If your check is returned because of insufficient funds or closed account, or because you have made a stop payment request, you will be charged a check handling fee of $20.
VISA
MasterCard
American Express
Discover
Account No.
Expires
Cardholder (please print)
Signature
47
Registration Form
Registration Form
Convenient online registration is available. Go to www.cce.umn.edu/professionaleducation , select course from the list, or search for your course in the search bar.
Or, complete this form and mail it, or fax it (for credit card or purchase order registrations only).
Call 612-624-4000 if you have questions about registration.
Last Name*
First Name*
MI*
TitleEmployer/Organization
Business Address*
City*
State*ZIP*
E-mail*
Evening Phone
Day Phone*
Fax
* = Required Information
Certificate Program Enrollment (register for individual courses below): To enroll in all certificate courses see Certificate Registration Form on page 47.
Please enroll me in the ________________________________ certificate program
Course Selection
Event ID #
Course Dates
Course Name
Course Cost
Please photocopy this form to register for additional courses.
If registering multiple individuals, please call us for special pricing and registration options.
Amount Due
Tuition if paying full registration
Discount options (choose only one)
$_________________
U of M employee (Call 612-624-4000 for current discount) $_________________
UMAA member (10%)
$_________________
UMAA ID# __________________________
Other __________________________
$_________________
Total $_________________
Method of Payment
Cash (In-person only)
Third Party Agency/Employer Billing/Workforce Agency (attach letter of authorization or purchase order)
University of Minnesota EFS Account String: Fund: ________________________________ Dept. ID: _______________________ Program: _____________________________ CF2: __________________________
Check (Payable to the University of Minnesota)
If your check is returned because of insufficient funds or closed account, or because you have made a stop payment request, you will be charged a check handling fee of $20.
VISA
MasterCard
American Express
Discover
48
Account No.
Expires
Cardholder (please print)
Signature
www.cce.umn.edu/professionaleducation • 612-624-4000
Register online today!
Simply visit www.cce.umn.edu/professionaleducation, select course from the list, or search for your course in the search bar.
You can also fill out the registration form in this catalog and fax it to 612-624-5359 or call 612-624-4000.
Register via the internet, fax, mail, or phone
Online: www.cce.umn.edu/professionaleducation
Fax to: 612-624-5359 ( for credit card payments and purchase orders only)
Mail to: University of Minnesota
College of Continuing Education Registration
201 Coffey Hall
1420 Eckles Avenue
St. Paul, MN 55108-6039
Call: 612-624-4000
The University of Minnesota shall provide equal access to and opportunity in its programs, facilities, and employment without regard to race, color,
creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or
gender expression.
www.cce.umn.edu/professionaleducation
© 2014 Regents of the University of Minnesota. All rights reserved.
professional development Short Courses
and Certificate Programs
Robert J. Monson, Ph.D. has over 20 years experience managing
projects in all types of industries. He
has been teaching since 1992 and
is the author of several articles and
presentations in the project management
arena. Bob received his Ph.D. in
industrial engineering at the University
of Minnesota with a specialization in
the area of project management and
psychology. He also has a bachelor
of mechanical engineering degree
from the University of Minnesota,
Institute of Technology, and a master of
manufacturing systems engineering from
the University of St. Thomas. Currently,
Bob is employed with Carestream Health.
CPE-0671-11/09.14
Successful Manager’s
Leadership Program
Build a Solid Foundation in
Management
Professional Development
Certificates
Advance Professionally with a
Focus on Study
This program is perfect for experienced
managers and emerging leaders who are
looking to develop the leadership skills
it takes to be a successful and effective
manager in today’s organizations.
Provided in partnership with PDI Ninth
House and incorporating learnings from
the Successful Manager’s Handbook, the
Successful Manager’s Leadership
Program will help you:
•U
nderstand your leadership motives
and your role as a leader
•R
ecognize your strengths as a leader
•B
e aware of the impact your skills have
in the workplace
•C
reate a leadership development plan
based on your unique needs
•A
cquire the skills, behaviors, and tools
for leadership success
• I mprove your leadership effectiveness
•M
ake successful management a
competitive advantage for your
organization
www.cce.umn.edu/successfulmanager
Page 16
In addition to taking them individually,
you can combine courses and earn a
certificate that focuses on the job skills
you need to advance professionally.
Certificates vary in length from 30 to
60 hours of courses, and include day,
evening, and a selection of online courses.
Completing a certificate offers you:
• Applied knowledge to help you stay
current
• Information to help you be an effective
manager and leader
• Preparation for a new field or career
• Skills that position you for advancement
Certificates include:
• Agile
• Business Analysis
• Business Process Improvement
• Business Writing
• Communications
• Human Resource Generalist
• Management Practices
• Organization Development
• Professional Train-the-Trainer
• Project Management
• Supervision
www.cce.umn.edu/
professionalcertificate