1. Ingeniería

RingCentral Release Notes | January
The Release Notes provide an update of the latest new features and enhancements for RingCentral products.
Also contained are Resolved Issues since the last release.
PRODUCT TYPE
What’s New & Improved
REGION
RingCentral for Google. Seamless integration with the RingCentral cloud phone system allows you to
make Gmail and Google Calendar the hub of all your business communications.
•
Make calls through the RingCentral phone system, directly from your Gmail account
•
Send and receive business SMS messages and view them as conversations
•
Use RingCentral’s click-to-dial for any phone number displayed in Gmail
•
Schedule RingCentral Conferencing and RingCentral Meetings from within Google Calendar
•
Listen to your voicemails within Gmail
•
Expand Google Hangout access to 1,000 audio participants with RingCentral Conferencing
integration
•
Fax documents directly from Google Drive and Google Docs
US,
Canada
Desk.com Integration. Enhance your customer service experience with seamless integration between the
RingCentral cloud phone system and Desk.com.
•
Access from a browser; no software installation for users
•
Simply click to dial to make calls within Desk.com
•
Instant screen pop-up with caller's information automatically displayed on an incoming call
•
Automatic new case creation for a matching end user name when a call arrives
•
Allow to connect message notifications (voicemails, faxes, texts, and missed calls) that
automatically create cases for your Desk agents to handle
US,
Canada
International Phone Numbers. Enable your company to create local presence without setting up branch
offices.
•
Support geographic numbers from over 25 countries
•
Easy configuration; route inbound calls to extensions
•
Use the number as an extension’s Caller ID for outbound calls and faxes
•
Answer calls from any RingCentral endpoints – desk phones, RingCentral for Desktop and mobile
app
US,
Canada
HD Voice. Enjoy high definition voice quality for telephony audio on supported RingCentral endpoints
(desk phones, conference phones, RingCentral for Desktop and RingCentral Mobile App) within your
RingCentral phone system.
US,
Canada
RingCentral for Desktop. Boost efficiency of your business communications with an all-inclusive desktop
solution.
1
•
HD Voice -- make and receive calls with enriched call quality
2
•
View colleagues’ real-time phone presence from Contact details and auto suggestion list
•
Filter personal contacts by source
3
•
View caller number and name from an incoming call
4
•
Automatically print incoming faxes to a chosen printer
•
Save voicemail and faxes locally
•
Support up to 20MB fax attachments
© RingCentral, Inc. January 29, 2015
OFFICE
PROFESSIONAL
FAX
1
US,
Canada
1
RingCentral Release Notes | January
RingCentral Mobile App.
1
•
Support HD Voice calls to enhance call experience with RingCentral Mobile App
•
Auto call handoff automatically switch to available data network while Wi-Fi signal degrades or
vice versa
US,
Canada
Loud Ringtone for Polycom Phones. Provide additional options to meet your needs for loud
environments (e.g. warehouse.)
US,
Canada
Selective key commands for call flip. Allows users to use any number key, without creating conflicts in
commands or call functions.
US,
Canada
Enhancement in RingCentral for Zendesk.
Capture Call Data for Zendesk Reports. Add additional data to Zendesk reporting system,
•
including call start time, end time and call duration on every ticket that are created via
RingCentral for Zendesk.
US,
Canada
Support Polycom VVX300 and VVX 400 (provisioning only)
US,
Canada
5
1
HD Voice is available for Office Premium and Enterprise customers only.
Phone presence is available for Office plans only.
3
Caller ID name is supported in Office Premium and Enterprise customers only.
4
Available for RingCentral for Windows only.
5
Available for Office Premium and Enterprise customers only.
2
© RingCentral, Inc. January 29, 2015
2
RingCentral Release Notes | January
PRODUCT TYPE
Resolved Issues
REGION
Resolved issue that caused RingMe and FindMe calls to display the error message “There’s been an
internal error and this call will be disconnected” after approximately ten minutes, and then proceed to drop
the call.
US,
Canada
Resolved issue that caused the system to give a call recording one name when downloading one-by-one
and a different name when downloading as part of a bulk download.
US,
Canada
Resolved issue that caused caller ID to display “Unavailable” rather than then the Company Caller ID the
user has set when calling from the RingOut function.
US,
Canada
Resolved issue that caused no previous activity to show in the call log after the user extension is granted
administrator rights.
US
Resolved issue that caused calls to a call queue that were missed by one extension but forwarded and
answered by the next extension in the sequence in the call queue to be displayed as missed rather than
accepted in the call log when viewing from a call queue extension.
US,
Canada
Resolved issue that caused callers to be left on hold when cold transferring to PSTN numbers.
US,
Canada
Resolved issue that caused the Presence indicator to remain displaying a busy status even after a call is
finished.
US,
Canada
Resolved issue that caused incorrect status and finishing time for some calls in the call log when call
recording is turned on.
US,
Canada
1
OFFICE
PROFESSIONAL
FAX
1
Caller ID CNAME support is available for Office Premium and Enterprise customers only.
© RingCentral, Inc. January 29, 2015
3