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Viewer Issues
Version 8.1 | February 5, 2015
For the most recent version of this document, visit our documentation website.
Table of Contents
1 Viewer Issues
14
1.1 V00107 - Dates not appearing in Viewer for EML files
21
1.2 V00106 - Blank page prints instead of selected text
21
1.2.1 Description
21
1.2.2 Resolution
22
1.3 V00105 - Embedded images don't display correctly
22
1.3.1 Description
22
1.3.2 Resolution
22
1.4 V00104 - PDF continually reloads in the viewer
22
1.4.1 Description
22
1.4.2 Resolution
22
1.5 V00103 - PDF appears grainy in the viewer
22
1.5.1 Description
22
1.5.2 Resolution
23
1.6 V00102 - Unknown error in long text fields in Preview mode
23
1.6.1 Description
23
1.6.2 Resolution
23
1.7 V00101 - PDF appears smashed in the viewer
23
1.7.1 Description
23
1.7.2 Resolution
24
1.8 V00100 - Lotus Notes files aren't displayed properly in the viewer
24
1.8.1 Description
24
1.8.2 Resolution
24
1.9 V0099 - HTML emails render with black box
1.9.1 Description
Relativity | Viewer Issues - 2
24
24
1.9.2 Resolution
1.10 V0098 - Text color and background color appear incorrect
24
24
1.10.1 Description
24
1.10.2 Resolution
24
1.11 V0097 - Bates numbers rendered incorrectly in the viewer
24
1.11.1 Description
25
1.11.2 Resolution
25
1.12 V0096 - DOC files don't render correctly in the viewer
25
1.12.1 Description
25
1.12.2 Resolution
25
1.13 V0095 - PDF text garbled in native mode
25
1.13.1 Description
25
1.13.2 Resolution
25
1.14 V0094 - Text in Preview mode appears smashed
26
1.14.1 Description
26
1.14.2 Resolution
26
1.15 V0093 - MHT files inserting equals signs (=) in the viewer
26
1.15.1 Description
26
1.15.2 Resolution
26
1.16 V0092 - Excel files throw unsupported file type error
26
1.16.1 Description
26
1.16.2 Resolution
26
1.17 V0091 - MSG appointments don't appear in the viewer
26
1.17.1 Description
26
1.17.2 Resolution
26
1.18 V0090 - Zoom percentage not maintained between pages
1.18.1 Description
Relativity | Viewer Issues - 3
27
27
1.18.2 Resolution
1.19 V0089 - TIF files produce errors
27
27
1.19.1 Description
27
1.19.2 Resolution
27
1.20 V0088 - Excel file appears blank in viewer
27
1.20.1 Description
27
1.20.2 Resolution
27
1.21 V0087 - HTML codes appear in viewer mode but not in native mode
27
1.21.1 Description
27
1.21.2 Resolution
28
1.22 V0086 - Emails in XML format cause error in native viewer
28
1.22.1 Description
28
1.22.2 Resolution
28
1.23 V0085 - PowerPoint file displays different languages in the viewer
28
1.23.1 Description
28
1.23.2 Resolution
28
1.24 V0084 - Error when running concept search
28
1.24.1 Description
28
1.24.2 Resolution
28
1.25 V0083 - Black page when printing PDF
28
1.25.1 Description
29
1.25.2 Resolution
29
1.26 V0082 - Individual files in PDF packages don't open
29
1.26.1 Description
29
1.26.2 Resolution
29
1.27 V0081 - Documents render as HTML code in the viewer
1.27.1 Description
Relativity | Viewer Issues - 4
29
29
1.27.2 Resolution
1.28 V0080 - Viewer doesn't display screenshots in emails
29
29
1.28.1 Description
29
1.28.2 Resolution
29
1.29 V0079 - Black spots or lines appear on documents in the viewer
30
1.29.1 Description
30
1.29.2 Resolution
30
1.30 V0078 - Can't copy from viewer into certain fields in layout
30
1.30.1 Description
30
1.30.2 Resolution
30
1.31 V0077 - Color PDFS load slowly
30
1.31.1 Description
30
1.31.2 Resolution
30
1.32 V0076 - Email headers containing Korean characters aren't displayed correctly
30
1.32.1 Description
31
1.32.2 Resolution
31
1.33 V0075 - Certain Excel files fail to image
31
1.33.1 Description
31
1.33.2 Resolution
31
1.34 V0074 - Copying and pasting text from the viewer inserts blank lines or spaces
31
1.34.1 Description
31
1.34.2 Resolution
31
1.35 V0073 - Opening JPG in viewer results in error
31
1.35.1 Description
31
1.35.2 Resolution
32
1.36 V0072 - DXL files display black bars in the viewer
1.36.1 Description
Relativity | Viewer Issues - 5
32
32
1.36.2 Resolution
1.37 V0071 - Email bodies missing in native viewer
32
32
1.37.1 Description
32
1.37.2 Resolution
33
1.38 V0070 - Excel files that contain groups cause page failure
33
1.38.1 Description
33
1.38.2 Resolution
33
1.39 V0069 - Table text doesn't display correctly in the viewer
33
1.39.1 Description
33
1.39.2 Resolution
34
1.40 V0068 - HTML files don't render properly in the viewer
34
1.40.1 Description
34
1.40.2 Resolution
34
1.41 V0067 - Gray X appears on PDF pages in viewer mode
34
1.41.1 Description
34
1.41.2 Resolution
34
1.42 V0066 - Viewer doesn't render all PDF text
34
1.42.1 Description
34
1.42.2 Resolution
34
1.43 V0065 - When viewing document in viewer mode, IE hangs
34
1.43.1 Description
35
1.43.2 Resolution
35
1.44 V0064 - Emails displayed in the viewer lose formatting
35
1.44.1 Description
35
1.44.2 Resolution
35
1.45 V0063 - Microsoft Word documents cause IE to hang
1.45.1 Description
Relativity | Viewer Issues - 6
35
35
1.45.2 Resolution
1.46 V0062 - Error appears with certain files
35
35
1.46.1 Description
35
1.46.2 Resolution
36
1.47 V0061 - PDFs won't open in the viewer
36
1.47.1 Description
36
1.47.2 Resolution
36
1.48 V0060 - MHT files don't render correctly in the viewer
36
1.48.1 Description
36
1.48.2 Resolution
36
1.49 V0059 - PDF files freeze IE
37
1.49.1 Description
37
1.49.2 Resolution
37
1.50 V0058 - Viewer doesn't render Word document
37
1.50.1 Description
37
1.50.2 Resolution
37
1.51 V0057 - PDFs appear blurry in Viewer mode
37
1.51.1 Description
37
1.51.2 Resolution
38
1.52 V0056 - Background and text color reversed for document images
38
1.52.1 Description
38
1.52.2 Resolution
38
1.53 V0055 - Unicode documents don't display correctly
38
1.53.1 Description
39
1.53.2 Resolution
39
1.54 V0054 - PDFs print with black boxes
1.54.1 Description
Relativity | Viewer Issues - 7
39
39
1.54.2 Resolution
1.55 V0053 - Imaging fails for certain Excel files
39
39
1.55.1 Description
40
1.55.2 Resolution
40
1.56 V0052 - Copy and paste produces blank spaces
40
1.56.1 Description
40
1.56.2 Resolution
40
1.57 V0051 - Text wrapping in MSG files splits words across lines
40
1.57.1 Description
40
1.57.2 Resolution
40
1.58 V0050 - PDF headers don't render properly
40
1.58.1 Description
40
1.58.2 Resolution
40
1.59 V0049 - PDFs not supported in Viewer mode
40
1.59.1 Description
41
1.59.2 Resolution
41
1.60 V0048 - MHT files missing content in viewer
41
1.60.1 Description
41
1.60.2 Resolution
41
1.61 V0047 - Scrolling produces incorrect columns in Excel file
41
1.61.1 Description
41
1.61.2 Resolution
41
1.62 V0046 - Error viewing extracted text in Preview mode
41
1.62.1 Description
41
1.62.2 Resolution
41
1.63 V0045 - Extracted text doesn't render correctly in the viewer
1.63.1 Description
Relativity | Viewer Issues - 8
41
42
1.63.2 Resolution
1.64 V0044 - PDFs aren't imaged correctly
42
42
1.64.1 Description
42
1.64.2 Resolution
42
1.65 V0043 - Searching in a long PowerPoint file doesn't produce expected results
42
1.65.1 Description
42
1.65.2 Resolution
42
1.66 V0042 - VSD files cause viewer to freeze
42
1.66.1 Description
42
1.66.2 Resolution
42
1.67 V0041 - PDFs don't render correctly in the viewer
43
1.67.1 Description
43
1.67.2 Resolution
43
1.68 V0040 - Viewer can't display certain Spanish DOC files
43
1.68.1 Description
43
1.68.2 Resolution
43
1.69 V0039 - Excel file throws native exception and crashes browser
43
1.69.1 Description
43
1.69.2 Resolution
43
1.70 V0038 - Viewer does not support password-protected files
43
1.70.1 Description
43
1.70.2 Resolution
43
1.71 V0037 – Persistent highlights find discrepancies in headers of MSG files
44
1.71.1 Description
44
1.71.2 Resolution
44
1.72 V0036 – Can't search Excel spreadsheet cells with number formatting
1.72.1 Description
Relativity | Viewer Issues - 9
44
44
1.72.2 Resolution
1.73 V0035 – Viewer doesn't render DXL files as documents
44
44
1.73.1 Description
45
1.73.2 Resolution
45
1.74 V0034 – Viewer doesn't display comments or tracked changes in Word documents
45
1.74.1 Description
45
1.74.2 Resolution
45
1.75 V0033 – Viewer displays extraneous header information in certain imaged MHT files
45
1.75.1 Description
46
1.75.2 Resolution
46
1.76 V0032 – Viewer does not display body of MSG files of class “Report”
46
1.76.1 Description
46
1.76.2 Resolution
46
1.77 V0031 – Viewer ignores regional settings for date and time formats
46
1.77.1 Description
46
1.77.2 Resolution
46
1.78 V0030 – Setting print area causes viewer to ignore other sections of a document
47
1.78.1 Description
47
1.78.2 Resolution
47
1.79 V0029 – Email displayed with improperly formatted text and/or header information
47
1.79.1 Description
47
1.79.2 Resolution
47
1.80 V0028 – Certain HTM files display one character per line
47
1.80.1 Description
47
1.80.2 Resolution
47
1.81 V0027 – Foreign language file names display improperly
1.81.1 Description
Relativity | Viewer Issues - 10
47
47
1.81.2 Resolution
1.82 V0026 – Files with XML/HTML cause native viewer errors
48
48
1.82.1 Description
48
1.82.2 Resolution
48
1.83 V0025 – Viewer truncates an HTML file in image mode
48
1.83.1 Description
48
1.83.2 Resolution
48
1.84 V0024 – Viewer renders open Office files very large
48
1.84.1 Description
48
1.84.2 Resolution
48
1.85 V0023 – Opening unsupported VSD files causes error
48
1.85.1 Description
49
1.85.2 Resolution
49
1.86 V0022 – Certain text files not rendered by viewer
49
1.86.1 Description
49
1.86.2 Resolution
49
1.87 V0021 – Opening unsupported DWG files freezes IE
49
1.87.1 Description
49
1.87.2 Resolution
49
1.88 V0020 – Viewer error “Unable to determine file type”
49
1.88.1 Description
49
1.88.2 Resolution
50
1.89 V0019 – Native time zone
50
1.89.1 Description
50
1.89.2 Resolution
50
1.90 V0018 – Email headers BCC
1.90.1 Description
Relativity | Viewer Issues - 11
50
50
1.90.2 Resolution
1.91 V0017 – Invalid MHT files render as text files
50
50
1.91.1 Description
50
1.91.2 Resolution
51
1.92 V0016 - PDFs with JBIG2 compression
51
1.92.1 Description
51
1.92.2 Resolution
51
1.93 V0015 - Email dates and time
51
1.93.1 Description
51
1.93.2 Resolution
51
1.94 V0014 - Highlighting may shift positions
51
1.94.1 Description
51
1.94.2 Resolution
51
1.95 V0013 – Terms at the end of a line
51
1.95.1 Description
52
1.95.2 Resolution
52
1.96 V0012 – Keyword hit highlights removed
52
1.96.1 Description
52
1.96.2 Resolution
52
1.97 V0011 – MS Word headers
52
1.97.1 Description
52
1.97.2 Resolution
52
1.98 V0010 – Right to left languages – tiffing
52
1.98.1 Description
52
1.98.2 Resolution
52
1.99 V0009 – Right to left languages – viewing
1.99.1 Description
Relativity | Viewer Issues - 12
53
53
1.99.2 Resolution
1.100 V0008 - Empty sheets
53
53
1.100.1 Description
53
1.100.2 Resolution
53
1.101 V0007 - Excel hidden or very hidden sheets
53
1.101.1 Description
53
1.101.2 Resolution
53
1.102 V0006 - Outlook email meeting requests
53
1.102.1 Description
54
1.102.2 Resolution
54
1.103 V0005 - Outlook email headers
54
1.103.1 Description
54
1.103.2 Resolution
55
1.104 V0004 – PDFs
55
1.104.1 Description
55
1.104.2 Resolution
55
1.105 V0003 - Office tracked changes and comments
55
1.105.1 Description
55
1.105.2 Resolution
55
1.106 V0002 - Embedded files
56
1.106.1 Description
56
1.107 V0001 – Autodates
56
1.107.1 Description
56
Relativity | Viewer Issues - 13
1 Viewer Issues
Relativity leverages an Oracle program called Outside In to display rendered versions of native files
within the viewer. Using this feature, reviewers can see how the file looked in its native application
without opening the file in that native application. Because the viewer renders the native file and
doesn't actually open the file in its native application, some parts of the file might not display
correctly. In Relativity 8, the version of the viewer is 8.4.0.
This document provides information about current issues with the viewer. Issues are listed in the
following table, and details are provided below.
The following columns are included in the table:
n
n
n
n
n
n
n
n
Issue # - the identifying number applied to an issue when it's reported
Date posted - the date the issue was reported
Description - a description of the issue
Affected file type(s) - the file type(s) affected by the issue
Affected mode(s) - the viewer mode(s) affected by the issue
Resolved in viewer version - the version of the viewer in which the issue is resolved
Resolved in Relativity version - the version of Relativity that includes the version of the viewer in which
the issue is resolved
Relativity version availability - the date that the updated Relativity version is available
By default, this table is sorted by the Issue # column, but you can also sort by the Date posted,
Affected file type(s), or Affected mode(s) columns. To sort, click the column header on any
sortable column.
To determine which version of the viewer you're using, click the
icon in the viewer toolbar. If you
have questions not answered by this document, please contact [email protected].
Issue # Date pos- Description
ted
Affected
file type
(s)
V00107 5/1/2014 Dates not appearing in EML
Viewer for EML files
V00107
DOC, RTF
V00106 6/3/2013 Blank page prints
instead of selected
text
DOC
V00105 5/10/2013 Embedded images
don't display correctly
PDF
V00104 5/10/2013 PDF continually
reloads in the viewer
V00103 5/10/2013 PDF appears grainy in PDF
the viewer
V00102 5/10/2013 Unknown error in long UTF-8
Relativity | Viewer Issues - 14
Affected
mode(s)
Viewer
Resolved in Resolved in Relativity
viewer ver- Relativity
version
sion
version
availability
8.4.0
Draft,
Normal,
Preview
8.4.0
8
6/7/2013
Viewer
8.4.0
8
6/7/2013
Viewer
8.4.0
8
6/7/2013
Preview
8.4.0
8
6/7/2013
Issue # Date pos- Description
ted
Affected
mode(s)
Resolved in Resolved in Relativity
viewer ver- Relativity
version
sion
version
availability
V00101 5/10/2013
Viewer
8.4.0
8
6/7/2013
Viewer
8.4.0
8
6/7/2013
Viewer
8.4.0
8
6/7/2013
8.4.0
8
6/7/2013
Viewer
8.4.0
8
6/7/2013
Viewer
8.4.0
8
6/7/2013
Native
viewer
Preview
8.4.0
8
6/7/2013
8.4.0
8
6/7/2013
Viewer
8.4.0
8
6/7/2013
Viewer
8.4.0
8
6/7/2013
Viewer
8.4.0
8
6/7/2013
Viewer
8.4.0
8
6/7/2013
Viewer
8.4.0
8
6/7/2013
Viewer
8.4.0
8
6/7/2013
Native
viewer
8.4.0
8
6/7/2013
Native
viewer
8.4.0
8
6/7/2013
V00100 5/10/2013
Affected
file type
(s)
text fields in Preview encoded
mode
Text
PDF appears smashed PDF
in the viewer
Lotus Notes files aren't Lotus
displayed properly in Notes
the viewer
HTML emails render
HTML
with black box
Text color and backHTML
ground color appear
incorrect
Bates numbers
PDF
rendered incorrectly in
the viewer
DOC files don't render DOC
correctly in the viewer
PDF text garbled in nat- PDF
ive mode
Text in Preview mode MSG
appears smashed
MHT files inserting
MHT
equals signs (=) in the
viewer
Excel files throw unsup- XLS
ported file type error
MSG appointments
MSG
don't appear in the
viewer
Zoom percentage not TIF
maintained between
pages
TIF files produce errors TIF
V0099
5/10/2013
V0098
5/10/2013
V0097
5/10/2013
V0096
5/10/2013
V0095
5/10/2013
V0094
5/10/2013
V0093
5/10/2013
V0092
5/10/2013
V0091
5/10/2013
V0090
5/10/2013
V0089
5/10/2013
V0088
5/10/2013 Excel file appears blank XLS
in viewer
5/10/2013 HTML codes appear in HTML
viewer mode but not
in native mode
5/10/2013 Emails in XML format HTML
cause error in native
V0087
V0086
Relativity | Viewer Issues - 15
Issue # Date pos- Description
ted
viewer
PowerPoint file displays different languages in the viewer
Error when running
concept search
Black page when printing PDF
Individual files in PDF
packages don't open
Documents render as
HTML code in the
viewer
Viewer doesn't display
screenshots in emails
Black spots or lines
appear on documents
in the viewer
Can't copy from
viewer into certain
fields in layout
Color PDFs load slowly
V0085
5/10/2013
V0084
5/10/2013
V0083
5/10/2013
V0082
5/10/2013
V0081
5/10/2013
V0080
5/10/2013
V0079
5/10/2013
V0078
5/10/2013
V0077
5/10/2013
V0076
5/10/2013 Email headers containing Korean characters aren't displayed
correctly
5/10/2013 Certain Excel files fail
to image
5/10/2013 Copying and pasting
text from the viewer
inserts blank lines or
spaces
5/10/2013 Opening JPG in viewer
results in error
5/10/2013 DXL files display black
bars in the viewer
5/10/2013 Email bodies missing
in native viewer
5/10/2013 Excel files that contain
groups cause page fail-
V0075
V0074
V0073
V0072
V0071
V0070
Relativity | Viewer Issues - 16
Affected
file type
(s)
Affected
mode(s)
Resolved in Resolved in Relativity
viewer ver- Relativity
version
sion
version
availability
PPT
Viewer
8.4.0
8
6/7/2013
Viewer
8.4.0
8
6/7/2013
8.4.0
8
6/7/2013
PDF
PDF
Viewer
8.4.0
8
6/7/2013
MSG
Viewer
8.4.0
8
6/7/2013
MSG
Viewer
8.4.0
8
6/7/2013
PDF
Viewer
8.4.0
8
6/7/2013
MSG
Viewer
8.4.0
8
6/7/2013
PDF
Viewer
8.4.0
8
6/7/2013
MSG
Native
viewer
8.4.0
8
6/7/2013
XLS
Image
viewer
Viewer
8.4.0
8
6/7/2013
8.4.0
8
6/7/2013
JPG
Viewer
8.4.0
8
6/7/2013
DXL
Viewer
8.4.0
8
6/7/2013
MHT
Native
viewer
Viewer
8.4.0
8
6/7/2013
8.4.0
8
6/7/2013
XLS
Issue # Date pos- Description
ted
ure
Table text doesn't display correctly in the
viewer
HTML files don't
render properly in the
viewer
Gray X appears on PDF
pages in viewer mode
Viewer doesn't render
all PDF text
Error message when
trying to view document in viewer mode
Emails displayed in the
viewer lose formatting
Microsoft Word documents cause IE to
hang
Error appears with certain files
PDFs won't open in
Viewer mode
MHT files don't render
correctly in Viewer
mode
PDF files freeze IE
V0069
5/10/2013
V0068
5/10/2013
V0067
5/10/2013
V0066
5/10/2013
V0065
5/10/2013
V0064
5/10/2013
V0063
5/10/2013
V0062
5/10/2013
V0061
5/10/2013
V0060
5/10/2013
V0059
5/10/2013
V0058
5/10/2013 Viewer doesn't render
Word documents
5/10/2013 PDFs appear blurry in
Viewer mode
5/10/2013 Background and text
color reversed for document images
5/10/2013 Unicode documents
don't display correctly
5/10/2013 PDFs print with black
boxes
V0057
V0056
V0055
V0054
Relativity | Viewer Issues - 17
Affected
file type
(s)
Affected
mode(s)
Resolved in Resolved in Relativity
viewer ver- Relativity
version
sion
version
availability
DOC
Viewer
8.4.0
8
6/7/2013
HTML
Viewer
8.4.0
8
6/7/2013
PDF
Viewer
8.4.0
8
6/7/2013
PDF
Viewer
8.4.0
8
6/7/2013
DOC
Viewer
8.4.0
8
6/7/2013
MHT
Viewer
8.4.0
8
6/7/2013
DOC
Viewer
8.4.0
8
6/7/2013
all
Viewer
8.4.0
8
6/7/2013
PDFs
Viewer
8.4.0
8
6/7/2013
MHT
Viewer
8.4.0
8
6/7/2013
PDF
Viewer
8.4.0
8
6/7/2013
DOC
Viewer
8.4.0
8
6/7/2013
PDF
Viewer
8.4.0
8
6/7/2013
all
Image
8.4.0
8
6/7/2013
HTML
Viewer
8.4.0
8
6/7/2013
PDF
Image
8.4.0
8
6/7/2013
Issue # Date pos- Description
ted
V0053
V0052
V0051
V0050
V0049
V0048
V0047
V0046
V0045
V0044
V0043
V0042
V0041
V0040
V0039
V0038
Affected
file type
(s)
XLS
5/10/2013 Imaging fails for certain Excel files
5/10/2013 Copy and paste pro- all
duces blank spaces
5/10/2013 Text wrapping in
MSG
MSG files splits words
across lines
5/10/2013 PDF headers don't
PDF
render properly
5/10/2013 PDFs not supported in PDF
Viewer mode
5/10/2013 MHT files missing con- MHT
tent in viewer
5/10/2013 Scrolling produces
XLS
incorrect columns in
Excel file
5/10/2013 Error viewing extracted text in Preview
mode
5/10/2013 Extracted text doesn't
render correctly in the
viewer
5/10/2013 PDFs aren't imaged
PDF
correctly
5/10/2013 Searching in a long
PPT
PowerPoint file
doesn't produce expected results
5/10/2013 VSD files cause Inter- VSD
net Explorer to stop
responding
5/10/2013 PDFs don't render cor- PDF
rectly in the viewer
5/10/2013 Viewer can't display
DOC
certain Spanish Word
files
5/10/2013 Excel file throws native XLS
exception and crashes
browser
5/8/2012 Viewer does not sup-
Relativity | Viewer Issues - 18
Affected
mode(s)
Image
Resolved in
viewer version
8.4.0
Resolved in
Relativity
version
8
Relativity
version
availability
6/7/2013
all
8.4.0
8
6/7/2013
all
8.4.0
8
6/7/2013
Image
8.4.0
8
6/7/2013
Image
8.4.0
8
6/7/2013
Image
8.4.0
8
6/7/2013
Image
8.4.0
8
6/7/2013
Preview
8.4.0
8
6/7/2013
8.4.0
8
6/7/2013
8.4.0
8
6/7/2013
8.4.0
8
6/7/2013
Image
8.4.0
8
6/7/2013
Image
8.4.0
8
6/7/2013
Native and 8.4.0
Image
8
6/7/2013
Native
8
6/7/2013
Image
8.4.0
Issue # Date pos- Description
ted
V0037
2/16/2012
V0036
7/9/2011
V0035
8/31/2011
V0034
8/22/2011
V0033
5/3/2011
V0032
4/12/2011
V0031
3/10/2011
V0030
3/10/2011
V0029
3/2/2011
V0028
3/2/2011
port password-protected files
Persistent highlights
find discrepancies in
headers of MSG files
Viewer Cannot Search
Excel Spreadsheet
Cells with Number Formatting
Viewer Does Not
Render DXL Files as
Documents
Viewer Does Not Display Comments or
Tracked Changes in
Word Documents
Viewer Displays
Extraneous Header
Information in Certain
Imaged MHT Files
Viewer Does Not Display Body of MSG Files
of Class “Report”
Viewer Ignores
Regional Settings for
Date and Time
Formats
Setting Print Area
Causes Viewer to
Ignore Other Sections
of a Document
Email Displayed with
Improperly Formatted
Text and/or Header
Information
Certain HTM Files Display One Character
per Line
Relativity | Viewer Issues - 19
Affected
file type
(s)
Affected
mode(s)
Resolved in Resolved in Relativity
viewer ver- Relativity
version
sion
version
availability
8.4.0
8.0
8.3.5
7.0
6/1/2011
8.3.5
7.0
6/1/2011
Issue # Date pos- Description
ted
V0027
V0026
V0025
V0024
V0023
V0022
V0021
V0020
V0019
V0018
V0017
V0016
V0015
3/2/2011 Foreign Lanaguage File
Names Display Improperly
3/2/2011 Files with XML/HTML
Cause Native Viewer
Errors
3/2/2011 Viewer Truncates an
HTML Files in Image
Mode
3/2/2011 Viewer Renders Open
Office Files Very Large
3/2/2011 Opening Unsupported
VSD Files Causes Error
3/2/2011 Certain Text Files Not
Rendered by Viewer
3/2/2011 Opening Unsupported
DWG Files Freeze IE
3/2/2011 Viewer Error “Unable
to determine file type”
10/20/09 Native Time Zone Offset is lost when switching from Viewer mode
to Extracted Text
mode, then back to
viewer mode
10/20/09 Email headers BCC,
Importance, and Severity are hidden in Draft
and Preview viewer
modes
7/9/09
Invalid MHT files may
render as text files
7/9/09
PDFs with JBIG2 compression are not fully
supported
7/9/09
Email header date and
time may show sent
date in one mode and
received date in
another
Relativity | Viewer Issues - 20
Affected
file type
(s)
Affected
mode(s)
Resolved in
viewer version
8.3.5
Resolved in
Relativity
version
7.0
Relativity
version
availability
6/1/2011
8.3.5
7.0
6/1/2011
8.3.5
7.0
6/1/2011
5.06.440.1
10/31/09
5.06.440.1
10/31/09
5.00.259.9
5/1/09
Not resolved
Not resolved
Issue # Date pos- Description
ted
V0014
7/9/09
V0013
7/9/09
V0012
4/2/09
V0011
4/2/09
V0010
3/19/09
V0009
3/19/09
V0008
2/19/09
V0007
2/19/09
Highlighting may shift
positions depending
on the display mode
Lines ending with a
dash cannot be highlighted
Keyword hit highlighting removed by
browsing through hits
MS Word headers
only visible in Preview
mode.
Right to left languages
- tiffing
Right to left languages
- viewing
Excel Empty Sheets
V0005
Excel Hidden or Very
Hidden Sheets
2/19/09 Outlook Meeting
Requests
12/18/08 Outlook Email Headers
V0004
12/18/08 PDFs
V0003
V0002
12/18/08 Office Tracked
Changes
12/18/08 Embedded Files
V0001
12/18/08 Autodates
V0006
Affected
file type
(s)
Affected
mode(s)
Resolved in Resolved in
viewer ver- Relativity
sion
version
5.00.259.9
Relativity
version
availability
5/1/09
4.20.315.2
4/3/09
4.20.296.4
3/13/09
4.20.296.4
3/13/09
8.3
4.20.281.1
3/2/09
8.3
4.20.281.1
3/2/09
8.3
4.20.281.1
3/2/09
1.1 V00107 - Dates not appearing in Viewer for EML files
1.2 V00106 - Blank page prints instead of selected text
1.2.1 Description
When you select an area of text to print in a Word or RTF document and attempt to print the
selection, a blank page prints instead of the selected text.
Relativity | Viewer Issues - 21
1.2.2 Resolution
There's currently no resolution for this issue.
1.3 V00105 - Embedded images don't display correctly
1.3.1 Description
In certain Word documents, images appear as an X placeholder in the viewer. When the document
is imaged, the embedded images still don't appear correctly, and no X placeholder is inserted.
1.3.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.4 V00104 - PDF continually reloads in the viewer
1.4.1 Description
When opening certain PDF files in the viewer, the files appear to continually load and reload. When
opening the files in native mode, the files open within seconds.
1.4.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.5 V00103 - PDF appears grainy in the viewer
1.5.1 Description
Certain PDF files appear grainy in the viewer. When opening in native mode, the files appear as
expected.
Relativity | Viewer Issues - 22
1.5.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.6 V00102 - Unknown error in long text fields in Preview mode
1.6.1 Description
When opening a long text field in the viewer, then changing the viewer mode to Preview, the field
initially appears to load, but then an "Unknown error" message appears.
1.6.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.7 V00101 - PDF appears smashed in the viewer
1.7.1 Description
In certain PDF files, areas of text appear smashed in the viewer. In image mode, the document
appears as expected.
Relativity | Viewer Issues - 23
1.7.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.8 V00100 - Lotus Notes files aren't displayed properly in the
viewer
1.8.1 Description
Certain Lotus Notes documents aren't displayed properly in the viewer. The native, image, and
extracted text render as expected.
1.8.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.9 V0099 - HTML emails render with black box
1.9.1 Description
On certain emails in HTML format, the Email From, To, CC, BCC, and Subject fields appear very dark
within the viewer. When imaged on the fly, these fields come out black.
1.9.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.10 V0098 - Text color and background color appear incorrect
1.10.1 Description
In certain HTML files, the text color and background color appear incorrect. For example, in viewer
mode, the text appears black on a blue background, but in native mode, the text appears black on a
beige background. If the document is opened in Internet Explorer, both colors appear correct.
1.10.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.11 V0097 - Bates numbers rendered incorrectly in the viewer
Relativity | Viewer Issues - 24
1.11.1 Description
On certain PDF files in the viewer, bates numbers are rendered incorrectly and can appear jumbled.
1.11.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.12 V0096 - DOC files don't render correctly in the viewer
1.12.1 Description
When opening certain Microsoft Word documents in the viewer, the data is not rendered correctly,
and black boxes and lines can appear on the document.
1.12.2 Resolution
Oracle has resolved this issue in version 8.4.0.
A workaround for previous versions is to save DOC files in DOCX format.
1.13 V0095 - PDF text garbled in native mode
1.13.1 Description
In certain PDF files, the first rendering in native mode looks as expected, but when you scrolling
through the document, the text appears garbled.
1.13.2 Resolution
Oracle has resolved this issue in version 8.4.0.
Relativity | Viewer Issues - 25
1.14 V0094 - Text in Preview mode appears smashed
1.14.1 Description
In certain MSG files viewed in Preview mode, text appears smashed. In Draft and Normal modes,
the text displays as expected.
1.14.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.15 V0093 - MHT files inserting equals signs (=) in the viewer
1.15.1 Description
In certain MHT files opened in the viewer, = characters are inserted at the beginning of lines and in
the middle of words throughout the document.
1.15.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.16 V0092 - Excel files throw unsupported file type error
1.16.1 Description
When attempting to open certain Excel files using the viewer, an error occurs stating that the file
type is not supported.
1.16.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.17 V0091 - MSG appointments don't appear in the viewer
1.17.1 Description
When viewing certain MSG files, you can see their appointments in native mode, but in viewer
mode, the appointments don't appear.
1.17.2 Resolution
Oracle has resolved this issue in version 8.4.0.
Relativity | Viewer Issues - 26
1.18 V0090 - Zoom percentage not maintained between pages
1.18.1 Description
When opening certain documents, the displayed magnification value is incorrect. The magnification
displays 30% when the document appears to be zoomed to 100%. When you navigate to a new page
in the document, the magnification indicates a different, but still incorrect, value.
1.18.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.19 V0089 - TIF files produce errors
1.19.1 Description
When attempting to open TIF files in the viewer, an error occurs saying that the view window could
not view the file.
1.19.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.20 V0088 - Excel file appears blank in viewer
1.20.1 Description
Certain XLS files that are full of data are displayed as blank spreadsheets in the viewer. The
documents appear as expected in native mode and image mode.
1.20.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.21 V0087 - HTML codes appear in viewer mode but not in native mode
1.21.1 Description
Outlook items containing HTML codes display the codes when opened in the viewer, but when
opened in native mode, the HTML codes don't appear.
Relativity | Viewer Issues - 27
1.21.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.22 V0086 - Emails in XML format cause error in native viewer
1.22.1 Description
When opening emails in XML format with an HTML extension in the native viewer, an error occurs
saying that the server didn't understand the request.
1.22.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.23 V0085 - PowerPoint file displays different languages in the
viewer
1.23.1 Description
When viewed in the viewer, certain PowerPoint documents display in a different language, such as
Russian. When viewed in the native viewer, the documents display in English as expected.
1.23.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.24 V0084 - Error when running concept search
1.24.1 Description
When selecting text and using the Find Similar Documents feature on a document open in the
viewer, the following error occurs:
Unknown chunker (SCCCH.DLL) failure
1.24.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.25 V0083 - Black page when printing PDF
Relativity | Viewer Issues - 28
1.25.1 Description
When printing certain PDF files, a black page is printed instead of the content that appears in the
viewer and native viewer.
1.25.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.26 V0082 - Individual files in PDF packages don't open
1.26.1 Description
Certain PDF packages display lists of their individual files in the viewer, but the individual files can't
be opened. When you double-click the PDF file, the progress for opening the file flashes briefly, but
nothing opens.
1.26.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.27 V0081 - Documents render as HTML code in the viewer
1.27.1 Description
When email documents that contain HTML code in their sources are opened in the viewer, the
entire document is rendered as HTML code. If this file is saved as HTML, then opened in the viewer,
it is displayed properly.
1.27.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.28 V0080 - Viewer doesn't display screenshots in emails
1.28.1 Description
In certain email documents containing screenshots, the screenshots aren't displayed in the viewer,
nor is there any indication that there is something missing.
1.28.2 Resolution
Oracle has resolved this issue in version 8.4.0.
Relativity | Viewer Issues - 29
1.29 V0079 - Black spots or lines appear on documents in the
viewer
1.29.1 Description
When opening certain PDF documents in the viewer, black spots or lines appear on top of text in the
document. When opening the document in the native application, the black spots or lines don't
appear.
1.29.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.30 V0078 - Can't copy from viewer into certain fields in layout
1.30.1 Description
Text in email files can be copied from the viewer window straight into a field on the layout for longtext fields, but not for other types of fields.
1.30.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.31 V0077 - Color PDFS load slowly
1.31.1 Description
Certain color PDF files with images take an inordinate amount of time to load in the viewer. If any
window is placed in front of IE and is moved away, the viewer takes as long to redraw the image as
it did originally.
1.31.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.32 V0076 - Email headers containing Korean characters aren't
displayed correctly
Relativity | Viewer Issues - 30
1.32.1 Description
Email headers containing Korean characters aren't displayed correctly in native mode. Different
characters appear in the header.
1.32.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.33 V0075 - Certain Excel files fail to image
1.33.1 Description
When attempting to image certain Microsoft Excel files, one of the following errors appear:
"The imaging process failed for this document. You can attempt to image the document again using
the image button above. If the process continues to fail, please contact an administrator."
or
"Native Viewer Exception error."
1.33.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.34 V0074 - Copying and pasting text from the viewer inserts
blank lines or spaces
1.34.1 Description
When copying text from any document in the viewer and then pasting that text into a notepad or
other text file, several blank lines or spaces are pasted with the text.
1.34.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.35 V0073 - Opening JPG in viewer results in error
1.35.1 Description
When opening certain JPG files in the viewer, an error displays, saying that the file type is not
supported. When opening in native mode, a red X appears in the IE window.
Relativity | Viewer Issues - 31
1.35.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.36 V0072 - DXL files display black bars in the viewer
1.36.1 Description
When opening certain DXL files in viewer mode, black bars appear on the right side of the
document. The email header information might also be missing from the document.
1.36.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.37 V0071 - Email bodies missing in native viewer
1.37.1 Description
When opening certain emails in native mode, the body content is not displayed.
Relativity | Viewer Issues - 32
1.37.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.38 V0070 - Excel files that contain groups cause page failure
1.38.1 Description
When opening certain Microsoft Excel files that contain grouped items, the page fails and an error
appears.
1.38.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.39 V0069 - Table text doesn't display correctly in the viewer
1.39.1 Description
When opening certain Microsoft Document files containing tables in viewer mode, the text in tables
doesn't appear.
Relativity | Viewer Issues - 33
1.39.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.40 V0068 - HTML files don't render properly in the viewer
1.40.1 Description
When opening certain HTML files in the viewer, the alignment of text doesn't respond to the native
files.
1.40.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.41 V0067 - Gray X appears on PDF pages in viewer mode
1.41.1 Description
When viewing certain PDFs in viewer mode, a gray X appears across each page. When imaging the
documents, the images appear gray. The PDFs appear as expected in native mode.
1.41.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.42 V0066 - Viewer doesn't render all PDF text
1.42.1 Description
When opening certain PDFs in viewer mode, all the text is not rendered. The PDF appears correctly
in native mode. Imaging the documents produces the same results as viewing the PDFs in viewer
mode.
1.42.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.43 V0065 - When viewing document in viewer mode, IE hangs
Relativity | Viewer Issues - 34
1.43.1 Description
When trying to view certain Word documents in viewer mode, Internet Explorer hangs. The
documents open as expected in native and extracted text mode.
1.43.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.44 V0064 - Emails displayed in the viewer lose formatting
1.44.1 Description
When certain emails are opened in the viewer, they appear to lose some formatting.
1.44.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.45 V0063 - Microsoft Word documents cause IE to hang
1.45.1 Description
When opening certain Microsoft Word documents in the viewer, an error occurs. The viewer
displays the document correctly for between 30-180 seconds, then Internet Explorer displays the
message "Internet Explorer has stopped working."
1.45.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.46 V0062 - Error appears with certain files
1.46.1 Description
When attempting to access certain files in the viewer, the following error appears:
"Unable to view this file (GP)"
The document may render successfully the first time you access the document, but when you return
to the document list and then reopen the document in the Viewer, the error appears.
Relativity | Viewer Issues - 35
1.46.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.47 V0061 - PDFs won't open in the viewer
1.47.1 Description
Certain PDF files can't be opened in Viewer mode. The files open as expected in Native and Image
mode.
1.47.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.48 V0060 - MHT files don't render correctly in the viewer
1.48.1 Description
Certain MHT files render incorrectly in the viewer. Emails can be displayed with incorrect symbols
at the beginning of each line or in irregular places throughout the documents.
1.48.2 Resolution
Oracle has resolved this issue in version 8.4.0.
Relativity | Viewer Issues - 36
1.49 V0059 - PDF files freeze IE
1.49.1 Description
Certain PDF files fail to load in the viewer and completely freeze Internet Explorer.
1.49.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.50 V0058 - Viewer doesn't render Word document
1.50.1 Description
Certain Word documents don't display properly in Viewer mode.
1.50.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.51 V0057 - PDFs appear blurry in Viewer mode
1.51.1 Description
When accessing certain PDF documents using Viewer mode, the PDFs appear blurry. PDFs in Native
mode display as expected.
Relativity | Viewer Issues - 37
1.51.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.52 V0056 - Background and text color reversed for document
images
1.52.1 Description
For certain documents, the background color and text color appear reversed when opened in Image
mode.
1.52.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.53 V0055 - Unicode documents don't display correctly
Relativity | Viewer Issues - 38
1.53.1 Description
When accessing certain documents in Viewer mode, Unicode text does not display correctly. Native
and Image modes display correctly.
1.53.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.54 V0054 - PDFs print with black boxes
1.54.1 Description
When you print certain PDF files from the viewer, either to a PDF printer or to a physical printer, the
PDF content is replaced by a solid black box.
1.54.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.55 V0053 - Imaging fails for certain Excel files
Relativity | Viewer Issues - 39
1.55.1 Description
Certain XLS files cause the image viewer to hang.
1.55.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.56 V0052 - Copy and paste produces blank spaces
1.56.1 Description
When you copy text out of the viewer and attempt to paste it, several blank spaces are inserted
within the text.
1.56.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.57 V0051 - Text wrapping in MSG files splits words across lines
1.57.1 Description
In certain MSG files, the viewer's text wrapping causes words to be split across lines instead of
moving the whole word to the next line. This typically occurs when Japanese or Chinese text is
included in the message.
1.57.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.58 V0050 - PDF headers don't render properly
1.58.1 Description
In certain PDFs, headers aren't rendered correctly in the image viewer, and a gray X appears where
the header should be.
1.58.2 Resolution
Oracle has resolved this issue in version 8.4.0.
1.59 V0049 - PDFs not supported in Viewer mode
Relativity | Viewer Issues - 40
1.59.1 Description
Certain PDFs that open correctly in Native mode are rendered as blank white pages in Viewer mode.
1.59.2 Resolution
Oracle resolved this issue in version 8.4.0.
1.60 V0048 - MHT files missing content in viewer
1.60.1 Description
When rendering certain MHT files, data is missing in the image viewer compared to the native view
of the document.
1.60.2 Resolution
Oracle resolved this issue in version 8.4.0.
1.61 V0047 - Scrolling produces incorrect columns in Excel file
1.61.1 Description
When scrolling through certain Excel documents in the viewer, information appears to move
between columns.
1.61.2 Resolution
Oracle resolved this issue in version 8.4.0.
1.62 V0046 - Error viewing extracted text in Preview mode
1.62.1 Description
When attempting to view extracted text in Preview mode, an error occurs.
1.62.2 Resolution
Oracle resolved this issue in version 8.4.0.
1.63 V0045 - Extracted text doesn't render correctly in the
viewer
Relativity | Viewer Issues - 41
1.63.1 Description
Extracted text doesn't render correctly in the viewer. When saving the extracted text as a text file,
the viewer returns an unknown error.
1.63.2 Resolution
Oracle resolved this issue in version 8.4.0.
1.64 V0044 - PDFs aren't imaged correctly
1.64.1 Description
The imaged TIFs of certain PDFs aren't imaged correctly. Some images are blank, and in some
images, characters display as symbols.
1.64.2 Resolution
Oracle resolved this issue in version 8.4.0.
1.65 V0043 - Searching in a long PowerPoint file doesn't produce
expected results
1.65.1 Description
Searching in certain long PPT files doesn't produce expected results. If a term appeared on page 12,
and you searched for that term in the viewer while you were on pages 1-10, the term wouldn't be
returned. If you searched for the same term on page 11, it would be returned.
1.65.2 Resolution
Oracle resolved this issue in version 8.4.0.
1.66 V0042 - VSD files cause viewer to freeze
1.66.1 Description
Certain VSD files cause the viewer to freeze and hang until IE is restarted. In the native viewer, files
can be viewed as expected.
1.66.2 Resolution
Oracle resolved this issue in version 8.4.0.
Relativity | Viewer Issues - 42
1.67 V0041 - PDFs don't render correctly in the viewer
1.67.1 Description
Certain PDFs in the image viewer appear all black. In the native viewer, they appear as expected.
1.67.2 Resolution
Oracle will resolve the issue in a future version.
1.68 V0040 - Viewer can't display certain Spanish DOC files
1.68.1 Description
Certain Spanish Word files won't display in the viewer and can cause IE to crash.
1.68.2 Resolution
Oracle will resolve the issue in a future version.
1.69 V0039 - Excel file throws native exception and crashes
browser
1.69.1 Description
The viewer throws an exception when viewing certain XLS files.
1.69.2 Resolution
Oracle will resolve the issue in a future version.
1.70 V0038 - Viewer does not support password-protected files
1.70.1 Description
The viewer does not support password-protected files.
1.70.2 Resolution
To resolve this issue, perform the following steps:
1. Open the file outside of Relativity.
2. Enter the password to open the file.
Relativity | Viewer Issues - 43
3. Remove the property that requires a password to access the file (i.e., Remove Security).
4. Import the file without security into Relativity.
1.71 V0037 – Persistent highlights find discrepancies in headers
of MSG files
1.71.1 Description
The persistent highlight functionality finds words that are in the headers of msg files but since we
limit the headers that are rendered in the viewer, this can lead to a discrepancy between the “hit
count” of that term and the actually number of terms that you can see highlighted in the viewer.
1.71.2 Resolution
There's currently no resolution for this issue.
1.72 V0036 – Can't search Excel spreadsheet cells with number
formatting
1.72.1 Description
The viewer cannot search cells formatted as numbers in Microsoft Excel spreadsheets, which makes
the search and persistent highlighting functionality unavailable for these cells. This issue occurs
because the Outside In viewer does not support searching spreadsheets cells with number
formatting. It effects all versions of Relativity.
1.72.2 Resolution
As a workaround, you can search the extracted text since it is unaffected by the viewer. You can also
modify the formatting of the cells in the spreadsheet.
1.
2.
3.
4.
5.
Open the document in Excel.
Select the cells formatted as numbers.
Right-click on the cells, and select Format Cells.
On the Number tab, select Text or General.
Click OK to save your changes.
Note: Some data will be incomprehensible after you modify the cell formatting by changing it to General or
Text, especially cells formatted as Date.
1.73 V0035 – Viewer doesn't render DXL files as documents
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1.73.1 Description
The viewer does not recognize the DXL files, so it is unable to render these files as documents. The
following error message is displayed, when a user attempts to display a DXL file in the viewer:
DXL files have not been supported in previous versions of Relativity, but the integration of Relativity
7.0 and higher with the Oracle viewer 8.3.5 was to provide this support. However, the current
implementation of the viewer has an issue displaying this file type. This issue has been reported to
Oracle, but is currently unresolved.
1.73.2 Resolution
As a workaround, image the document, and then display it in the viewer as an image.
1.74 V0034 – Viewer doesn't display comments or tracked
changes in Word documents
1.74.1 Description
The viewer does not display comments or tracked changes added to Microsoft Word documents.
1.74.2 Resolution
This issue is considered an enhancement request, and it does not currently have a workaround.
1.75 V0033 – Viewer displays extraneous header information in
certain imaged MHT files
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1.75.1 Description
At the top of the header information in certain MHT files, the viewer displays lines of text that
consist of only the word Attachment. Oracle uses a file identification process for MIME types that
relies on the file extension. Relativity removes the document file extensions during importing, which
causes the MHT files to be treated differently, and results in the extraneous information displayed in
the file header. While this processing issue has existed in previous versions of the viewer, the
extraneous information has been visible only for imaged MHT files displayed in version 8.3.5.
1.75.2 Resolution
Oracle resolved this issue in version 8.4.0.
1.76 V0032 – Viewer does not display body of MSG files of class
“Report”
1.76.1 Description
The viewer does not display the body of delivery and read notification (MSG) files of class “report”.
Outlook displays report type MSG files by constructing the body stream from other streams inside
the file. Unlike Outlook, the viewer does not provide the functionality necessary to support the
construction of the body stream, so this issue is not considered a bug.
1.76.2 Resolution
As a workaround, do not classify notification messages as “report” types. Save the notification
messages from your inbox as standard MSG files, and then display them in the viewer.
1.77 V0031 – Viewer ignores regional settings for date and time
formats
1.77.1 Description
The viewer ignores the regional settings configured on the user’s computer for date and time
formats, displaying these values only with English (United States) formatting.
1.77.2 Resolution
This issue is resolved in the Oracle Viewer 8.3.5, and it will be available in in Relativity 7.
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1.78 V0030 – Setting print area causes viewer to ignore other sections of a document
1.78.1 Description
When the print area is set for the native file, the image viewer ignores any other sections of the
document outside this area.
1.78.2 Resolution
1.79 V0029 – Email displayed with improperly formatted text
and/or header information
1.79.1 Description
For certain email messages, the viewer displays the hidden header information (such as categories,
importance, and sensitivity), and it may also improperly display text formatted in a very large font
size.
1.79.2 Resolution
This issue is resolved in the Oracle Viewer 8.3.5, and it will be available in in Relativity 7.
1.80 V0028 – Certain HTM files display one character per line
1.80.1 Description
The viewer displays certain HTM files with the text shifted to the right, and only a single character
per line, which results in the document containing an excessive number of pages.
1.80.2 Resolution
This issue occurs because Outside In does not support CSS style information in HTML files.
1.81 V0027 – Foreign language file names display improperly
1.81.1 Description
When an email message contains an attachment, the attachment file name may display as a series
of asterisks (*) instead of characters. This error occurs when the attachment file name is in a
Relativity | Viewer Issues - 47
foreign language, such as Chinese, Japanese, or Arabic.
1.81.2 Resolution
This issue is resolved in the Oracle Viewer 8.3.5, and it will be available in in Relativity 7.
1.82 V0026 – Files with XML/HTML cause native viewer errors
1.82.1 Description
When you attempt to view an XML file formatted with HTML extensions, the native file viewer
displays one of the following error messages:
n
n
n
“The XML page cannot be displayed.”
“Cannot view XML input using style sheet. Please correct the error and then click the Refresh button, or
try again later.”
“The server did not understand the request, or the request was invalid.”
1.82.2 Resolution
The inability of the viewer to process certain files with XML/HTML tags is a known issue.
1.83 V0025 – Viewer truncates an HTML file in image mode
1.83.1 Description
The viewer truncates sections of an HTML Document when it is displayed in Image mode.
1.83.2 Resolution
This issue occurs because the viewer does not support HTML table widths that are specified in
percentages.
1.84 V0024 – Viewer renders open Office files very large
1.84.1 Description
Open Office files are rendered very large in the viewer, when the Original Size is set to a high value.
The native application displays these files normally.
1.84.2 Resolution
1.85 V0023 – Opening unsupported VSD files causes error
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1.85.1 Description
The viewer displays an error message when you attempt to open certain some VSD files created in
early versions of Microsoft Visio. Certain early versions of VSD files are not supported.
1.85.2 Resolution
A fix for this issue will be available in a future Oracle release. It will be resolved in Relativity 7,
which will use version 8.3.5 of the Oracle viewer.
1.86 V0022 – Certain text files not rendered by viewer
1.86.1 Description
Certain text (.txt) files are not rendered in the viewer, when you click the Extracted Test button to
view the extracted text.
1.86.2 Resolution
This issue has been reported to Oracle and is currently unresolved. The cause of the issue is
unknown.
1.87 V0021 – Opening unsupported DWG files freezes IE
1.87.1 Description
When you attempt to open certain early versions of AutoCad (.dwg) files, IE freezes and displays an
error message.
1.87.2 Resolution
Certain early versions of DWG files are not supported.
1.88 V0020 – Viewer error “Unable to determine file type”
1.88.1 Description
The viewer displays the error message “Unable to determine file type”, when you attempt to open a
compatible file type. If you receive this error, your file may be corrupt, so it cannot be rendered in
the viewer.
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1.88.2 Resolution
In some cases, you may be able to resolve this issue by re-saving and re-importing the document.
1.89 V0019 – Native time zone
1.89.1 Description
If a document’s Native Time Zone Offset was set, it would appear correctly in Viewer mode. If the
view was switched to Extracted Text and back to Viewer mode, the Native Time Zone Offset would
be lost.
1.89.2 Resolution
This issue is resolved by the new viewer available in Relativity 5.06.440.1.
If you are on a previous version of Relativity, you can install the 5.06 viewer to resolve this issue.
The viewer is backward and forward compatible.
1.90 V0018 – Email headers BCC
1.90.1 Description
Previously, email BCC, Importance, and Severity were only shown in Preview mode. With the fix
applied, the email headers BCC, Importance and Severity are shown in all three modes: Draft,
Normal, and Preview.
1.90.2 Resolution
This issue is resolved by the new viewer available in Relativity 5.06.440.1.
If you are on a previous version of Relativity, you can install the 5.06 viewer to resolve this issue.
The viewer is backward and forward compatible.
1.91 V0017 – Invalid MHT files render as text files
1.91.1 Description
MHT files are web page archives saved with IE, formatting using MIME HTML – or “MHTML”. kCura
has seen several 8 bit MHT files with a signature that Oracle identifies as a UTF8 text format, as
opposed to an MHTML file. Accordingly, all HTML tags will be shown in text format, instead of
rendered.
Relativity | Viewer Issues - 50
1.91.2 Resolution
This problem is being researched by the Oracle team. Until a resolution is found, kCura can provide
a workaround for these files, whereby the Byte Order Mark of the file is altered so that Oracle
identifies the files as MIME encoded. For more information, contact [email protected].
1.92 V0016 - PDFs with JBIG2 compression
1.92.1 Description
The viewer does not yet fully support PDFs with JBIG2 compression.
1.92.2 Resolution
Oracle plans to include this in an unspecified future release. For PDFs rendering problematically,
use Native mode.
1.93 V0015 - Email dates and time
1.93.1 Description
The date and time for emails is shown in the header. In Draft and Normal mode, this date was the
received date. In Preview mode, it was shown as sent date.
1.93.2 Resolution
This issue was resolved in Relativity 5.00.259.9.
1.94 V0014 - Highlighting may shift positions
1.94.1 Description
In certain instances, a highlight applied in one mode might show as shifted a few characters for the
left or the right when shown in a different mode.
1.94.2 Resolution
This issue was resolved in Relativity 5.00.259.9.
1.95 V0013 – Terms at the end of a line
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1.95.1 Description
Within a .doc file, there is a potential for a line to end with a dash – “-“. The term at the end of the
line that contains the dash cannot be highlighted.
For example:
“This is a line that ends with a dash-“
In the above example, the word dash could not be highlighted in normal or preview mode.
1.95.2 Resolution
1.96 V0012 – Keyword hit highlights removed
1.96.1 Description
As you use keyword hit browsing arrows to navigate through hits in the 8.3 viewer, the hit
highlighting for browsed terms will disappear. Reloading the document will re-show all keyword hit
highlights. Persistent highlighting is not affected.
1.96.2 Resolution
This issue was resolved in Relativity 4.20.315.2.
1.97 V0011 – MS Word headers
1.97.1 Description
Microsoft Word headers and footers only show in Preview mode, not in Draft or Normal mode.
1.97.2 Resolution
1.98 V0010 – Right to left languages – tiffing
1.98.1 Description
Languages that read right to left, such as Hebrew and Arabic may render correctly in the viewer,
but tiff incorrectly. In the tiffed version, the characters may read from left to right instead of right
to left.
1.98.2 Resolution
This issue was resolved in Relativity 4.20.303.
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1.99 V0009 – Right to left languages – viewing
1.99.1 Description
Languages that read right to left, such as Hebrew and Arabic may render incorrectly in the viewer,
reading from left to right instead of right to left.
1.99.2 Resolution
This issue was resolved in the 8.3 viewer.
1.100 V0008 - Empty sheets
1.100.1 Description
Empty sheets within an Excel file will not be shown in the viewer.
1.100.2 Resolution
1.101 V0007 - Excel hidden or very hidden sheets
1.101.1 Description
Worksheets within Excel can be designated as “Hidden” or “Very Hidden.” Hidden sheets are not
shown in Excel, but can be unhidden in Excel’s menu bar. Very Hidden sheets are also not shown in
Excel, and can only be unhidden in from VBA (Visual Basic for Applications).
Hidden and Very Hidden sheets are not shown in the viewer. However, in some instances, the
viewer’s tiffing tools will create tiffs of those Hidden or Very Hidden sheets. In those instances, your
tiffs may contain data that is not shown in the viewer.
There is no discernible pattern for which files hidden sheets will be tiffed, and which will not. If you
tiff your Excel files within Relativity, your processing department or vendor may be able to
programmatically identify which files have Hidden or Very Hidden sheets. For those files, you can
run a quality check to ensure only the expected information is tiffed. Additionally, you can disable
the tiffing of Excel files on a case by case basis from the Case Details tab.
1.101.2 Resolution
This issue was resolved in the 8.3 viewer.
1.102 V0006 - Outlook email meeting requests
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1.102.1 Description
The header information of email meeting requests is occasionally truncated when seen in the
viewer, and accordingly, in tiffs created in the viewer. There is no discernible pattern for when the
truncation occurs.
1.102.2 Resolution
This issue was resolved in the 8.3 viewer.
1.103 V0005 - Outlook email headers
1.103.1 Description
Emails can be viewed in three different modes, controlled by the below options in the viewer
toolbar.
Regardless of mode selection, all dates and times will be displayed in GMT format. This has not
changed for version 4.20.281.1. This will be corrected in the next major Relativity release.
By default, emails are shown in Draft mode. Draft mode in the most readable, allowing you to
incrementally zoom in or out. When viewing an email in either Draft or Normal mode, email header
information does not wrap when it reaches the edge of the viewer. Header information includes
From, To, CC, BCC, Date, and Subject information.
For example, the below email was addressed to all US presidents. Note that the line ends, and does
not wrap, at “monroe,james@”
There is no set number of characters that will be displayed. The number of characters displayed is
based on:
n
n
Each reviewer’s screen resolution
The size of the viewer pane, which can be adjusted on the fly
The below screenshot shows the ways the viewer pane can be adjusted.
Relativity | Viewer Issues - 54
n
n
The viewer pane can be resized by dragging the thick black vertical resize bar.
The viewer can be popped out into a second window, allowing you to see more information.
1.103.2 Resolution
This issue was resolved in the 8.3 viewer.
1.104 V0004 – PDFs
1.104.1 Description
PDF files that display clearly in Adobe Acrobat may render poorly in the viewer. There are many
potential reasons for this. Adobe Acrobat has tools built in to correct variances in PDF files. These
correction tools are not available in external viewers.
1.104.2 Resolution
If you are having trouble viewing PDFs in the viewer, you may need to view the PDFs in the “Native”
viewer mode.
1.105 V0003 - Office tracked changes and comments
1.105.1 Description
Tracked changes and comments are used in Microsoft Office to allow collaborative editing. More
information can be found at the below link:
http://office.microsoft.com/en-us/word/HP052416341033.aspx?pid=CH063555981033
Tracked changes and comments cannot be displayed in the viewer. Reviewers will need to view the
document in the “Native” viewer mode.
1.105.2 Resolution
To help inform reviewers of documents with tracked changes and comments, Relativity can be
configured to throw custom HTML alerts.
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These alerts are not created automatically. They must be set up by a Relativity Case Administrator,
and are reliant upon the electronic data discovery processing software detecting this embedded
data The alert will be based on an imported field of metadata indicating that the record has tracked
changes or comments.
For more information on how to throw an HTML alert script, see the Admin guide.
1.106 V0002 - Embedded files
1.106.1 Description
Embedded files are files contained within other files. For example, someone may paste a JPG
picture into a Microsoft Word document. Embedded files can be displayed in some modes within the
viewer.
In Normal and Preview modes, the embedded file is viewable as part of the Word file.
1.107 V0001 – Autodates
1.107.1 Description
Autodates are essentially mini-code inserted into a Microsoft Office file to display a predetermined,
updating date or time.
For example, you could put an autodate at the end of a Word document that says “This document
was last edited on <autodate>”, substituting the appropriate autodate for <autodate>. Then,
anytime anyone saved the file, the sentence would be updated and true.
Autodates are displayed in the viewer. However, autodates are indistinguishable from the rest of the
document’s text.
Any autodates will be displayed as they were the last time the document was opened. For example,
an autodate to display “today’s date” would show the date the document was last opened and saved.
Autodates are not altered once loaded into Relativity’s file repository. Users viewing documents will
have the same date displayed throughout the review.
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Proprietary Rights
This documentation (“Documentation”) and the software to which it relates (“Software”) belongs
to kCura Corporation and/or kCura’s third party software vendors. kCura grants written license
agreements which contain restrictions. All parties accessing the Documentation or Software must:
respect proprietary rights of kCura and third parties; comply with your organization’s license
agreement, including but not limited to license restrictions on use, copying, modifications, reverse
engineering, and derivative products; and refrain from any misuse or misappropriation of this
Documentation or Software in whole or in part. The Software and Documentation is protected by
the Copyright Act of 1976, as amended, and the Software code is protected by the Illinois Trade
Secrets Act. Violations can involve substantial civil liabilities, exemplary damages, and criminal
penalties, including fines and possible imprisonment.
©2015. kCura Corporation. All rights reserved. Relativity® and kCura® are registered trademarks
of kCura Corporation.
Relativity | Viewer Issues - 57