Overview of the Balanced Scorecard (BSC): Learning Objectives • Explain the evolution of measurement and strategic management systems • Define terms • List reasons for adopting a balanced scorecard system • Identify the six steps needed to build a scorecard system and the two steps “enablers” needed to successfully implement BSC systems • Identify challenges that need to be overcome • Discuss indicators of successful systems • Discuss time periods for a scorecard project • Contrast the differences and similarities in scorecard systems for different organizations • Discuss a typical BSC cycle. Introduction to the Balanced Scorecard Building the Balanced Scorecard: Learning Objectives • Identify the six building steps -- Using an organization assessment to set vision, mission, values and strategy • Defining strategic themes • Choosing perspectives and developing objectives • Developing a Strategy Map, Defining performance measures, Developing Initiatives. Implementing the Balanced Scorecard: Learning Objectives • Identify and understand the implementation steps - Using computers to communicate performance information • Cascading the scorecard throughout the organization, and using scorecard information to improve performance Next Steps: Learning Objectives • Understand the challenges of integrating balanced scorecard systems with other enterprise-wide systems • Overcoming challenges to implementation Getting a Scorecard on Track: Learning Objectives • Applying the BSC to your organization's needs • Discuss company- specific issues Course Timing Registration will be at 07:30 on Day One. The course will commence at 08:00 every day and finish at 14:00. There will be tea/coffee and snacks on arrival and two tea/coffee breaks. Afternoon Prayer will be from 12:00 to 12:30. Lunch will be served from 14:00 for all delegates. 29 – 31st March 2015 • Hormuz Grand Hotel, Muscat Balanced Scorecard Framework From Corporate Strategy Map... KPIs & Targets ...To Corporate Balanced Scorecard Quotes from our last course “It was a great learning on the Strategy Execution using Balanced Scorecard. The trainer created a lively atmosphere, took us through every element of the strategy execution and the balanced scorecard framework in detail to ensure our full understanding of the subject and further brought the best out of all the participants. It was a great learning indeed." Initiatives P.D.M. Joseph Manager (Compensation & Development) Human Resource Unit Galfar Overall, the program covered essential elements to develop a strategy the use of Balanced Scorecard. Lecturer’s practical experience added value to the content of the program and delivered it with a very pleasant style. The program was enriched with interesting discussions by participants from different business sectors. Narjis Al Lawati Strategy Manager Zubair Corporation Course Title Early bird fee Normal fee Introduction to the Balanced Scorecard OMR 750 (3 weeks before the Event) OMR 900 Book Now saidalharthy@tanfidh.com, +968 99 355 438 sankari@tanfidh.com, +968 97 702 572 www.tanfidh.com The Balanced Scorecard provides a convenient solution for monitoring the strategy plan Muscat Office: P.O. Box 622, Mina Al Fahal 116, Sultanate of Oman, Mobile: +968 99355438, +968 97702572, Email: saidalharthy@tanfidh.com, sankari@tanfidh.com Training & Consulting Training program overview Introduction to the Balanced Scorecard course introduces participants to the Eight Steps to success balanced scorecard development methodology. Participants will learn how to build and implement an integrated strategic planning and management system based on the balanced scorecard for private, government or nonprofit organizations with a practical step-by-step approach. As an initial part of the Building and Implementing a Balanced Scorecard series as well as the first step towards Strategy Execution Using Balanced Scorecard, this course is a practical, "hands-on" workshop that covers best practices, case studies, exercises, lessons-learned, real-life examples and expert facilitation practices. Balanced Scorecard Framework Strategy Translation through Balanced Scorecard Corporate Strategy needs to be linked to performance to enable real execution Articulation Vision Mission Business Model Change Agenda Translation 1 Value Key Strategic Decisions 2 Corporate Strategy Map a Strategic Pillars Strategic Objective b Strategic Interdependencies Clarify the Strategy Corporate Balanced Scorecard a KPIs b c Targets Strategic Programs Measure the Strategy Strategy Performance The Balanced Scorecard is one of the most influential management tools of the century and is an effective way to manage holistic performance in an organization • • • • How to develop strategy maps and initiatives for improving organization strategy and performance How to develop more meaningful performance measures The best sequence of steps to build a strategy-focused organization How to drive a performance-informed budget and build employee accountability Course Benefits Participants will understand the key concepts of the balanced scorecard, and why it is gaining so much attention in corporate and governmental organizations. Participants will learn a systematic, eight-step methodology for building and implementing the balanced scorecard, based on the performance management theory developed at Harvard University and Institute international consulting experience. Materials provided include a 250+ page workbook, strategy maps and scorecard examples based on real organizations and a Performance Scorecard Toolkit with worksheets for each step of the methodology. Performance management software will be illustrated to show how tools can aid in collecting and reporting strategic performance information. Participants will also learn about some of the challenges and pitfalls of strategic management, and how to deal with them. About Institute of Leadership & Management All training programs delivered by Tanfidh are ILM approved. Institute of Leadership and Management (ILM) is the UK's biggest awarding body for leadership and management. ILM have the widest and most flexible qualification portfolio. The training supports all levels of managers from team leaders through to CEOs with qualifications from level 2 to level 7 on the Qualifications and Credit Framework (QCF). It provides in-depth research on key issues facing today's leaders and managers. Over 750,000 managers have benefited from and ILM qualification or accredied training programme in the past ten years. Course completion Certificates Delegates must meet two criteria to be eligible for a Tanfidh / ILM Certificate of Completion for a course: 1. Satisfactory attendance Delegates must attend all sessions of the course. Delegates who miss more than 2 hours of the daily course sessions will not be eligible to receive a course completion certificate 2. Certificates Delegates will receive course completion certificate from Tanfidh on the last day of the course. ILM Certificates will be ready at least four weeks from the course completion date. Who Should Attend About The Balanced Scorecard The balanced scorecard is a strategic planning and management system that is used extensively in business and industry, government, and nonprofit organizations worldwide to align business activities to the vision and strategy of This course is recommended for all levels of leaders, executives, managers, director generals, planners and performance analysts from private, government and nonprofit organizations who are seeking the best practical ideas in improving organizational performance. the organization, improve internal and external communications, and monitor organization performance against About Course Leaders strategic goals. It was originated by Drs. Robert Kaplan (Harvard Business School) and David Norton as a All our trainers have over fifteen years of experience working with organizations in Strategy Articulation, Execution and implementing Balanced Scorecard. Their experience cascades to operational process improvement, organizational change management, HR strategy development and implementation. Their work experience spans a wide array of industries ranging from Manufacturing, Oil and Gas, Electricity and Water to Retail and Hospitality.They have developed career in balanced scorecard and operations consulting in both the public and private sectors and have performed extensive strategy projects in the Middle East. All our trainers are Balanced Scorecard Practitioners & Trainers. performance measurement framework that added strategic non-financial performance measures to traditional financial metrics to give managers and executives a more 'balanced' view of organizational performance. While the phrase balanced scorecard was coined in the early 1990s, the roots of the this type of approach are deep, and include the pioneering work of General Electric on performance measurement reporting in the 1950’s Thus, some of the areas which the training will cover include: • • • • Leadership & Strategic change management Basic concepts of the balanced scorecard and how it can be used to improve organization performance How the balanced scorecard applies to different types of organizations How to build and implement a scorecard using an award-winning methodology Course Learning Objectives Introduction & Overview: Learning Objectives • Introduction (trainers/participants) • Explain the concept and origin of the balanced scorecard methodology • Introduce the case studies and discuss reference material Training program overview Introduction to the Balanced Scorecard course introduces participants to the Eight Steps to success balanced scorecard development methodology. Participants will learn how to build and implement an integrated strategic planning and management system based on the balanced scorecard for private, government or nonprofit organizations with a practical step-by-step approach. As an initial part of the Building and Implementing a Balanced Scorecard series as well as the first step towards Strategy Execution Using Balanced Scorecard, this course is a practical, "hands-on" workshop that covers best practices, case studies, exercises, lessons-learned, real-life examples and expert facilitation practices. Balanced Scorecard Framework Strategy Translation through Balanced Scorecard Corporate Strategy needs to be linked to performance to enable real execution Articulation Vision Mission Business Model Change Agenda Translation 1 Value Key Strategic Decisions 2 Corporate Strategy Map a Strategic Pillars Strategic Objective b Strategic Interdependencies Clarify the Strategy Corporate Balanced Scorecard a KPIs b c Targets Strategic Programs Measure the Strategy Strategy Performance The Balanced Scorecard is one of the most influential management tools of the century and is an effective way to manage holistic performance in an organization • • • • How to develop strategy maps and initiatives for improving organization strategy and performance How to develop more meaningful performance measures The best sequence of steps to build a strategy-focused organization How to drive a performance-informed budget and build employee accountability Course Benefits Participants will understand the key concepts of the balanced scorecard, and why it is gaining so much attention in corporate and governmental organizations. Participants will learn a systematic, eight-step methodology for building and implementing the balanced scorecard, based on the performance management theory developed at Harvard University and Institute international consulting experience. Materials provided include a 250+ page workbook, strategy maps and scorecard examples based on real organizations and a Performance Scorecard Toolkit with worksheets for each step of the methodology. Performance management software will be illustrated to show how tools can aid in collecting and reporting strategic performance information. Participants will also learn about some of the challenges and pitfalls of strategic management, and how to deal with them. About Institute of Leadership & Management All training programs delivered by Tanfidh are ILM approved. Institute of Leadership and Management (ILM) is the UK's biggest awarding body for leadership and management. ILM have the widest and most flexible qualification portfolio. The training supports all levels of managers from team leaders through to CEOs with qualifications from level 2 to level 7 on the Qualifications and Credit Framework (QCF). It provides in-depth research on key issues facing today's leaders and managers. Over 750,000 managers have benefited from and ILM qualification or accredied training programme in the past ten years. Course completion Certificates Delegates must meet two criteria to be eligible for a Tanfidh / ILM Certificate of Completion for a course: 1. Satisfactory attendance Delegates must attend all sessions of the course. Delegates who miss more than 2 hours of the daily course sessions will not be eligible to receive a course completion certificate 2. Certificates Delegates will receive course completion certificate from Tanfidh on the last day of the course. ILM Certificates will be ready at least four weeks from the course completion date. Who Should Attend About The Balanced Scorecard The balanced scorecard is a strategic planning and management system that is used extensively in business and industry, government, and nonprofit organizations worldwide to align business activities to the vision and strategy of This course is recommended for all levels of leaders, executives, managers, director generals, planners and performance analysts from private, government and nonprofit organizations who are seeking the best practical ideas in improving organizational performance. the organization, improve internal and external communications, and monitor organization performance against About Course Leaders strategic goals. It was originated by Drs. Robert Kaplan (Harvard Business School) and David Norton as a All our trainers have over fifteen years of experience working with organizations in Strategy Articulation, Execution and implementing Balanced Scorecard. Their experience cascades to operational process improvement, organizational change management, HR strategy development and implementation. Their work experience spans a wide array of industries ranging from Manufacturing, Oil and Gas, Electricity and Water to Retail and Hospitality.They have developed career in balanced scorecard and operations consulting in both the public and private sectors and have performed extensive strategy projects in the Middle East. All our trainers are Balanced Scorecard Practitioners & Trainers. performance measurement framework that added strategic non-financial performance measures to traditional financial metrics to give managers and executives a more 'balanced' view of organizational performance. While the phrase balanced scorecard was coined in the early 1990s, the roots of the this type of approach are deep, and include the pioneering work of General Electric on performance measurement reporting in the 1950’s Thus, some of the areas which the training will cover include: • • • • Leadership & Strategic change management Basic concepts of the balanced scorecard and how it can be used to improve organization performance How the balanced scorecard applies to different types of organizations How to build and implement a scorecard using an award-winning methodology Course Learning Objectives Introduction & Overview: Learning Objectives • Introduction (trainers/participants) • Explain the concept and origin of the balanced scorecard methodology • Introduce the case studies and discuss reference material Overview of the Balanced Scorecard (BSC): Learning Objectives • Explain the evolution of measurement and strategic management systems • Define terms • List reasons for adopting a balanced scorecard system • Identify the six steps needed to build a scorecard system and the two steps “enablers” needed to successfully implement BSC systems • Identify challenges that need to be overcome • Discuss indicators of successful systems • Discuss time periods for a scorecard project • Contrast the differences and similarities in scorecard systems for different organizations • Discuss a typical BSC cycle. Introduction to the Balanced Scorecard Building the Balanced Scorecard: Learning Objectives • Identify the six building steps -- Using an organization assessment to set vision, mission, values and strategy • Defining strategic themes • Choosing perspectives and developing objectives • Developing a Strategy Map, Defining performance measures, Developing Initiatives. Implementing the Balanced Scorecard: Learning Objectives • Identify and understand the implementation steps - Using computers to communicate performance information • Cascading the scorecard throughout the organization, and using scorecard information to improve performance Next Steps: Learning Objectives • Understand the challenges of integrating balanced scorecard systems with other enterprise-wide systems • Overcoming challenges to implementation Getting a Scorecard on Track: Learning Objectives • Applying the BSC to your organization's needs • Discuss company- specific issues Course Timing Registration will be at 07:30 on Day One. The course will commence at 08:00 every day and finish at 14:00. There will be tea/coffee and snacks on arrival and two tea/coffee breaks. Afternoon Prayer will be from 12:00 to 12:30. Lunch will be served from 14:00 for all delegates. 29 – 31st March 2015 • Hormuz Grand Hotel, Muscat Balanced Scorecard Framework From Corporate Strategy Map... KPIs & Targets ...To Corporate Balanced Scorecard Quotes from our last course “It was a great learning on the Strategy Execution using Balanced Scorecard. The trainer created a lively atmosphere, took us through every element of the strategy execution and the balanced scorecard framework in detail to ensure our full understanding of the subject and further brought the best out of all the participants. It was a great learning indeed." Initiatives P.D.M. Joseph Manager (Compensation & Development) Human Resource Unit Galfar Overall, the program covered essential elements to develop a strategy the use of Balanced Scorecard. Lecturer’s practical experience added value to the content of the program and delivered it with a very pleasant style. The program was enriched with interesting discussions by participants from different business sectors. Narjis Al Lawati Strategy Manager Zubair Corporation Course Title Early bird fee Normal fee Introduction to the Balanced Scorecard OMR 750 (3 weeks before the Event) OMR 900 Book Now saidalharthy@tanfidh.com, +968 99 355 438 sankari@tanfidh.com, +968 97 702 572 www.tanfidh.com The Balanced Scorecard provides a convenient solution for monitoring the strategy plan Muscat Office: P.O. Box 622, Mina Al Fahal 116, Sultanate of Oman, Mobile: +968 99355438, +968 97702572, Email: saidalharthy@tanfidh.com, sankari@tanfidh.com Training & Consulting
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