Introduction to the Balanced Scorecard

Overview of the Balanced Scorecard (BSC): Learning Objectives
• Explain the evolution of measurement and strategic management systems
• Define terms
• List reasons for adopting a balanced scorecard system
• Identify the six steps needed to build a scorecard system and the two steps “enablers” needed to
successfully implement BSC systems
• Identify challenges that need to be overcome
• Discuss indicators of successful systems
• Discuss time periods for a scorecard project
• Contrast the differences and similarities in scorecard systems for different organizations
• Discuss a typical BSC cycle.
Introduction to the
Balanced Scorecard
Building the Balanced Scorecard: Learning Objectives
• Identify the six building steps -- Using an organization assessment to set vision, mission, values and strategy
• Defining strategic themes
• Choosing perspectives and developing objectives
• Developing a Strategy Map, Defining performance measures, Developing Initiatives.
Implementing the Balanced Scorecard: Learning Objectives
• Identify and understand the implementation steps - Using computers to communicate performance information
• Cascading the scorecard throughout the organization, and using scorecard information to improve performance
Next Steps: Learning Objectives
• Understand the challenges of integrating balanced scorecard systems with other enterprise-wide systems
• Overcoming challenges to implementation
Getting a Scorecard on Track: Learning Objectives
• Applying the BSC to your organization's needs
• Discuss company- specific issues
Course Timing
Registration will be at 07:30 on Day One. The course will commence at 08:00 every day and finish at 14:00. There
will be tea/coffee and snacks on arrival and two tea/coffee breaks. Afternoon Prayer will be from 12:00 to 12:30.
Lunch will be served from 14:00 for all delegates.
29 – 31st March 2015 • Hormuz Grand Hotel, Muscat
Balanced Scorecard Framework
From Corporate
Strategy Map...
KPIs & Targets
...To Corporate
Balanced Scorecard
Quotes from our last course
“It was a great learning on the Strategy Execution using Balanced Scorecard. The trainer created a lively atmosphere,
took us through every element of the strategy execution and the balanced scorecard framework in detail to ensure
our full understanding of the subject and further brought the best out of all the participants. It was a great learning
indeed."
Initiatives
P.D.M. Joseph
Manager (Compensation & Development)
Human Resource Unit
Galfar
Overall, the program covered essential elements to develop a strategy the use of Balanced Scorecard. Lecturer’s
practical experience added value to the content of the program and delivered it with a very pleasant style. The
program was enriched with interesting discussions by participants from different business sectors.
Narjis Al Lawati
Strategy Manager
Zubair Corporation
Course Title
Early bird fee
Normal fee
Introduction to
the Balanced
Scorecard
OMR 750
(3 weeks before
the Event)
OMR 900
Book Now
[email protected]fidh.com, +968 99 355 438
[email protected]fidh.com, +968 97 702 572
www.tanfidh.com
The Balanced Scorecard provides a convenient solution
for monitoring the strategy plan
Muscat Office: P.O. Box 622,
Mina Al Fahal 116, Sultanate of Oman,
Mobile: +968 99355438, +968 97702572,
Email: [email protected]fidh.com, [email protected]fidh.com
Training & Consulting
Training program overview
Introduction to the Balanced Scorecard course introduces participants to the Eight Steps to success balanced
scorecard development methodology. Participants will learn how to build and implement an integrated strategic
planning and management system based on the balanced scorecard for private, government or nonprofit
organizations with a practical step-by-step approach. As an initial part of the Building and Implementing a Balanced
Scorecard series as well as the first step towards Strategy Execution Using Balanced Scorecard, this course is a
practical, "hands-on" workshop that covers best practices, case studies, exercises, lessons-learned, real-life examples
and expert facilitation practices.
Balanced Scorecard Framework
Strategy Translation through Balanced Scorecard
Corporate Strategy needs to be linked to performance to enable real execution
Articulation
Vision
Mission
Business Model
Change Agenda
Translation
1
Value
Key Strategic
Decisions
2
Corporate
Strategy Map
a
Strategic Pillars
Strategic Objective
b
Strategic
Interdependencies
Clarify the Strategy
Corporate
Balanced Scorecard
a
KPIs
b
c
Targets
Strategic
Programs
Measure the Strategy
Strategy
Performance
The Balanced Scorecard is one of the most influential management tools of the century
and is an effective way to manage holistic performance in an organization
•
•
•
•
How to develop strategy maps and initiatives for improving organization strategy and performance
How to develop more meaningful performance measures
The best sequence of steps to build a strategy-focused organization
How to drive a performance-informed budget and build employee accountability
Course Benefits
Participants will understand the key concepts of the balanced scorecard, and why it is gaining so much attention in
corporate and governmental organizations. Participants will learn a systematic, eight-step methodology for building
and implementing the balanced scorecard, based on the performance management theory developed at Harvard
University and Institute international consulting experience. Materials provided include a 250+ page workbook,
strategy maps and scorecard examples based on real organizations and a Performance Scorecard Toolkit with
worksheets for each step of the methodology. Performance management software will be illustrated to show how
tools can aid in collecting and reporting strategic performance information. Participants will also learn about some
of the challenges and pitfalls of strategic management, and how to deal with them.
About Institute of Leadership & Management
All training programs delivered by Tanfidh are ILM approved.
Institute of Leadership and Management (ILM) is the UK's biggest awarding body for leadership and
management. ILM have the widest and most flexible qualification portfolio. The training supports all levels
of managers from team leaders through to CEOs with qualifications from level 2 to level 7 on the
Qualifications and Credit Framework (QCF). It provides in-depth research on key issues facing today's
leaders and managers. Over 750,000 managers have benefited from and ILM qualification or accredied
training programme in the past ten years.
Course completion Certificates
Delegates must meet two criteria to be eligible for a Tanfidh / ILM Certificate of Completion for a course:
1. Satisfactory attendance
Delegates must attend all sessions of the course. Delegates who miss more than 2 hours of the daily course
sessions will not be eligible to receive a course completion certificate
2. Certificates
Delegates will receive course completion certificate from Tanfidh on the last day of the course. ILM
Certificates will be ready at least four weeks from the course completion date.
Who Should Attend
About The Balanced Scorecard
The balanced scorecard is a strategic planning and management system that is used extensively in business and
industry, government, and nonprofit organizations worldwide to align business activities to the vision and strategy of
This course is recommended for all levels of leaders, executives, managers, director generals, planners and
performance analysts from private, government and nonprofit organizations who are seeking the best
practical ideas in improving organizational performance.
the organization, improve internal and external communications, and monitor organization performance against
About Course Leaders
strategic goals. It was originated by Drs. Robert Kaplan (Harvard Business School) and David Norton as a
All our trainers have over fifteen years of experience working with organizations in Strategy Articulation,
Execution and implementing Balanced Scorecard. Their experience cascades to operational process
improvement, organizational change management, HR strategy development and implementation. Their
work experience spans a wide array of industries ranging from Manufacturing, Oil and Gas, Electricity and
Water to Retail and Hospitality.They have developed career in balanced scorecard and operations consulting
in both the public and private sectors and have performed extensive strategy projects in the Middle East.
All our trainers are Balanced Scorecard Practitioners & Trainers.
performance measurement framework that added strategic non-financial performance measures to traditional
financial metrics to give managers and executives a more 'balanced' view of organizational performance. While the
phrase balanced scorecard was coined in the early 1990s, the roots of the this type of approach are deep, and include
the pioneering work of General Electric on performance measurement reporting in the 1950’s
Thus, some of the areas which the training will cover include:
•
•
•
•
Leadership & Strategic change management
Basic concepts of the balanced scorecard and how it can be used to improve organization performance
How the balanced scorecard applies to different types of organizations
How to build and implement a scorecard using an award-winning methodology
Course Learning Objectives
Introduction & Overview: Learning Objectives
• Introduction (trainers/participants)
• Explain the concept and origin of the balanced scorecard methodology
• Introduce the case studies and discuss reference material
Training program overview
Introduction to the Balanced Scorecard course introduces participants to the Eight Steps to success balanced
scorecard development methodology. Participants will learn how to build and implement an integrated strategic
planning and management system based on the balanced scorecard for private, government or nonprofit
organizations with a practical step-by-step approach. As an initial part of the Building and Implementing a Balanced
Scorecard series as well as the first step towards Strategy Execution Using Balanced Scorecard, this course is a
practical, "hands-on" workshop that covers best practices, case studies, exercises, lessons-learned, real-life examples
and expert facilitation practices.
Balanced Scorecard Framework
Strategy Translation through Balanced Scorecard
Corporate Strategy needs to be linked to performance to enable real execution
Articulation
Vision
Mission
Business Model
Change Agenda
Translation
1
Value
Key Strategic
Decisions
2
Corporate
Strategy Map
a
Strategic Pillars
Strategic Objective
b
Strategic
Interdependencies
Clarify the Strategy
Corporate
Balanced Scorecard
a
KPIs
b
c
Targets
Strategic
Programs
Measure the Strategy
Strategy
Performance
The Balanced Scorecard is one of the most influential management tools of the century
and is an effective way to manage holistic performance in an organization
•
•
•
•
How to develop strategy maps and initiatives for improving organization strategy and performance
How to develop more meaningful performance measures
The best sequence of steps to build a strategy-focused organization
How to drive a performance-informed budget and build employee accountability
Course Benefits
Participants will understand the key concepts of the balanced scorecard, and why it is gaining so much attention in
corporate and governmental organizations. Participants will learn a systematic, eight-step methodology for building
and implementing the balanced scorecard, based on the performance management theory developed at Harvard
University and Institute international consulting experience. Materials provided include a 250+ page workbook,
strategy maps and scorecard examples based on real organizations and a Performance Scorecard Toolkit with
worksheets for each step of the methodology. Performance management software will be illustrated to show how
tools can aid in collecting and reporting strategic performance information. Participants will also learn about some
of the challenges and pitfalls of strategic management, and how to deal with them.
About Institute of Leadership & Management
All training programs delivered by Tanfidh are ILM approved.
Institute of Leadership and Management (ILM) is the UK's biggest awarding body for leadership and
management. ILM have the widest and most flexible qualification portfolio. The training supports all levels
of managers from team leaders through to CEOs with qualifications from level 2 to level 7 on the
Qualifications and Credit Framework (QCF). It provides in-depth research on key issues facing today's
leaders and managers. Over 750,000 managers have benefited from and ILM qualification or accredied
training programme in the past ten years.
Course completion Certificates
Delegates must meet two criteria to be eligible for a Tanfidh / ILM Certificate of Completion for a course:
1. Satisfactory attendance
Delegates must attend all sessions of the course. Delegates who miss more than 2 hours of the daily course
sessions will not be eligible to receive a course completion certificate
2. Certificates
Delegates will receive course completion certificate from Tanfidh on the last day of the course. ILM
Certificates will be ready at least four weeks from the course completion date.
Who Should Attend
About The Balanced Scorecard
The balanced scorecard is a strategic planning and management system that is used extensively in business and
industry, government, and nonprofit organizations worldwide to align business activities to the vision and strategy of
This course is recommended for all levels of leaders, executives, managers, director generals, planners and
performance analysts from private, government and nonprofit organizations who are seeking the best
practical ideas in improving organizational performance.
the organization, improve internal and external communications, and monitor organization performance against
About Course Leaders
strategic goals. It was originated by Drs. Robert Kaplan (Harvard Business School) and David Norton as a
All our trainers have over fifteen years of experience working with organizations in Strategy Articulation,
Execution and implementing Balanced Scorecard. Their experience cascades to operational process
improvement, organizational change management, HR strategy development and implementation. Their
work experience spans a wide array of industries ranging from Manufacturing, Oil and Gas, Electricity and
Water to Retail and Hospitality.They have developed career in balanced scorecard and operations consulting
in both the public and private sectors and have performed extensive strategy projects in the Middle East.
All our trainers are Balanced Scorecard Practitioners & Trainers.
performance measurement framework that added strategic non-financial performance measures to traditional
financial metrics to give managers and executives a more 'balanced' view of organizational performance. While the
phrase balanced scorecard was coined in the early 1990s, the roots of the this type of approach are deep, and include
the pioneering work of General Electric on performance measurement reporting in the 1950’s
Thus, some of the areas which the training will cover include:
•
•
•
•
Leadership & Strategic change management
Basic concepts of the balanced scorecard and how it can be used to improve organization performance
How the balanced scorecard applies to different types of organizations
How to build and implement a scorecard using an award-winning methodology
Course Learning Objectives
Introduction & Overview: Learning Objectives
• Introduction (trainers/participants)
• Explain the concept and origin of the balanced scorecard methodology
• Introduce the case studies and discuss reference material
Overview of the Balanced Scorecard (BSC): Learning Objectives
• Explain the evolution of measurement and strategic management systems
• Define terms
• List reasons for adopting a balanced scorecard system
• Identify the six steps needed to build a scorecard system and the two steps “enablers” needed to
successfully implement BSC systems
• Identify challenges that need to be overcome
• Discuss indicators of successful systems
• Discuss time periods for a scorecard project
• Contrast the differences and similarities in scorecard systems for different organizations
• Discuss a typical BSC cycle.
Introduction to the
Balanced Scorecard
Building the Balanced Scorecard: Learning Objectives
• Identify the six building steps -- Using an organization assessment to set vision, mission, values and strategy
• Defining strategic themes
• Choosing perspectives and developing objectives
• Developing a Strategy Map, Defining performance measures, Developing Initiatives.
Implementing the Balanced Scorecard: Learning Objectives
• Identify and understand the implementation steps - Using computers to communicate performance information
• Cascading the scorecard throughout the organization, and using scorecard information to improve performance
Next Steps: Learning Objectives
• Understand the challenges of integrating balanced scorecard systems with other enterprise-wide systems
• Overcoming challenges to implementation
Getting a Scorecard on Track: Learning Objectives
• Applying the BSC to your organization's needs
• Discuss company- specific issues
Course Timing
Registration will be at 07:30 on Day One. The course will commence at 08:00 every day and finish at 14:00. There
will be tea/coffee and snacks on arrival and two tea/coffee breaks. Afternoon Prayer will be from 12:00 to 12:30.
Lunch will be served from 14:00 for all delegates.
29 – 31st March 2015 • Hormuz Grand Hotel, Muscat
Balanced Scorecard Framework
From Corporate
Strategy Map...
KPIs & Targets
...To Corporate
Balanced Scorecard
Quotes from our last course
“It was a great learning on the Strategy Execution using Balanced Scorecard. The trainer created a lively atmosphere,
took us through every element of the strategy execution and the balanced scorecard framework in detail to ensure
our full understanding of the subject and further brought the best out of all the participants. It was a great learning
indeed."
Initiatives
P.D.M. Joseph
Manager (Compensation & Development)
Human Resource Unit
Galfar
Overall, the program covered essential elements to develop a strategy the use of Balanced Scorecard. Lecturer’s
practical experience added value to the content of the program and delivered it with a very pleasant style. The
program was enriched with interesting discussions by participants from different business sectors.
Narjis Al Lawati
Strategy Manager
Zubair Corporation
Course Title
Early bird fee
Normal fee
Introduction to
the Balanced
Scorecard
OMR 750
(3 weeks before
the Event)
OMR 900
Book Now
[email protected]fidh.com, +968 99 355 438
[email protected]fidh.com, +968 97 702 572
www.tanfidh.com
The Balanced Scorecard provides a convenient solution
for monitoring the strategy plan
Muscat Office: P.O. Box 622,
Mina Al Fahal 116, Sultanate of Oman,
Mobile: +968 99355438, +968 97702572,
Email: [email protected]fidh.com, [email protected]fidh.com
Training & Consulting