1. Ingeniería

PolyU Staff Email Service
Mailing List Management
User Guide
Version 1.8
Last Update: 28 January 2015
PolyU Staff Email:
www.polyu.edu.hk/email
ITS HelpCentre Support:
www.polyu.edu.hk/HOTS
ITS HelpCentre Support Hotline:
2766 5900
Table of Contents
A.
Exploring Mailing List Management ------------------------------------------------------------------------------------------- 3
1. Mailing List Management ------------------------------------------------------------------------------------------------------ 3
2. Main Interface --------------------------------------------------------------------------------------------------------------------- 3
3. Main Concept ---------------------------------------------------------------------------------------------------------------------- 3
4. Workflow --------------------------------------------------------------------------------------------------------------------------- 4
5. Campaign Type -------------------------------------------------------------------------------------------------------------------- 4
6. Reference --------------------------------------------------------------------------------------------------------------------------- 4
B.
Accessing via Web ------------------------------------------------------------------------------------------------------------------- 5
1. To Login ----------------------------------------------------------------------------------------------------------------------------- 5
2. To Logout --------------------------------------------------------------------------------------------------------------------------- 5
C.
Prepare Mailing List ----------------------------------------------------------------------------------------------------------------- 6
1. Preparing Your Own Mailing List --------------------------------------------------------------------------------------------- 6
2. Importing Mailing List to MLM and Mapping Properties -------------------------------------------------------------- 7
3. Search an Existing List --------------------------------------------------------------------------------------------------------- 10
D.
Template ----------------------------------------------------------------------------------------------------------------------------- 10
1. Create Template ---------------------------------------------------------------------------------------------------------------- 10
2. Search Template ---------------------------------------------------------------------------------------------------------------- 12
3. Remove Template -------------------------------------------------------------------------------------------------------------- 12
4. Approve Template ------------------------------------------------------------------------------------------------------------- 14
E.
Campaign ---------------------------------------------------------------------------------------------------------------------------- 15
1. Create Campaign --------------------------------------------------------------------------------------------------------------- 15
Step 1: Start --------------------------------------------------------------------------------------------------------------------- 15
Step 2: Basic Info --------------------------------------------------------------------------------------------------------------- 15
Step 3: Configure Campaign Sharing ------------------------------------------------------------------------------------- 16
Step 4: Channel ----------------------------------------------------------------------------------------------------------------- 17
Step 5: Segment ---------------------------------------------------------------------------------------------------------------- 19
Step 6: Template --------------------------------------------------------------------------------------------------------------- 23
a.
b.
c.
d.
e.
f.
g.
To add an attachment ------------------------------------------------------------------------------------------------------ 25
Inserting images from your computer ---------------------------------------------------------------------------------- 26
Adding recipient name for personalizing your email --------------------------------------------------------------- 27
Adding a link for recipients to view the content in browser ------------------------------------------------------ 28
Adding a link for recipients to unsubscribe --------------------------------------------------------------------------- 29
Preview & Send Sample Message --------------------------------------------------------------------------------------- 30
Spam Rating ------------------------------------------------------------------------------------------------------------------- 30
Step 7: Stage -------------------------------------------------------------------------------------------------------------------- 31
a. Preparation ------------------------------------------------------------------------------------------------------------------- 31
b. Execution ---------------------------------------------------------------------------------------------------------------------- 31
2.
3.
4.
5.
Search Campaign --------------------------------------------------------------------------------------------------------------- 33
Approve Campaign ------------------------------------------------------------------------------------------------------------- 33
Remove Campaign ------------------------------------------------------------------------------------------------------------- 34
Duplicate Campaign ----------------------------------------------------------------------------------------------------------- 35
F.
Report --------------------------------------------------------------------------------------------------------------------------------- 36
1. Select Campaign for Viewing Report -------------------------------------------------------------------------------------- 36
2. View Campaign Activity Summary ----------------------------------------------------------------------------------------- 36
3. View Opened Email ------------------------------------------------------------------------------------------------------------ 38
4. View Click Through Report --------------------------------------------------------------------------------------------------- 39
5. View Unsubscribe -------------------------------------------------------------------------------------------------------------- 40
G.
Best Practice ------------------------------------------------------------------------------------------------------------------------ 41
1. Naming Conventions ---------------------------------------------------------------------------------------------------------- 41
2. Deletion of Images ------------------------------------------------------------------------------------------------------------- 41
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A. Exploring Mailing List Management
The main purpose of Mailing List Management (MLM) is to facilitate departments in sending broadbased messages to staff, students or external recipients in an efficient and effective way. The MLM
system is the recommended platform for departments to send mass messages as it enables
departmental authorized users to conveniently manage their mailing lists and, as required by the
Unsolicited Electronic Messages Ordinance (UEMO), the un-subscribed opt-out lists. It also provides
different types of statistical report and analyses information.
The main interface – Enterprise Workspace is shown when you login.
Top menu
Left menu
Your
department
System time
Your name
Campaign
Campaign makes use of
Template and List.
Template
The content of email
e.g. an html file with
its images
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Mailing List
The email list for sending email to
e.g. Students list provided by AS
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1. Prepare your mailing List
2. Prepare your email content and format
3. Make a campaign to put mailing list and email template together and define how to send it
out such as sending in several stages.
Mailing List
Campaign
Template
Campaign Type
refer to UEMO
CEM
1. MUST add footer about unsubscription
2. Well-defined sender and orgnaizer
3. MUST select YourDeparmentName_CEM
4. MUST add Opt-out list owned by your department
Students
Mandatory
cannot be opt-out
e.g. HKPU academic
calendar
Staff
5. MUST add Opt-out list provided by AS NON_CONSENT_RECEIVE_MARKET_MATERIAL_STUDENT
Proper Use of Electronic Mail (E-mail) Resources
http://www.polyu.edu.hk/its/services_facilities/email_03.html
Unsolicited Electronic Messages Ordinance (UEMO)
http://www.ofca.gov.hk/en/consumer_focus/uemo/index.html
Personal Data (Privacy) Ordinance (PDPO)
http://www.pcpd.org.hk/english/ordinance/ordglance.html
You may also see the user guide provided by Intimate.
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B. Accessing via Web
1. Go to https://mlm.polyu.edu.hk/intimate/login.jsp using Internet Explorer (IE) 7, 8 or 9
2. If the following screen is shown, click Continue to this website (not recommended).
3. Enter your login account information and then click Login
Email
Password
Group
Input Information
ad\<NetID>
Your NetPassword
Your Department
Example
ad\itconnie
********
ITS
1. Click Log-out from the top menu to logout
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C. Prepare Mailing List
There are 20 central mailing groups provided by ITS, CPCE and AS. You could apply for it. If the lists
are not suitable, you may make your own one.
1. Prepare your own list in csv file format.
2. In MS Excel, construct your list similar to the table below.
Note: The list MUST contains a header, such as Customer ID and Email in this example.
Customer ID
Trainer
training01
training02
Email
[email protected]
[email protected]
[email protected]
Location
M400
M401
M402
3. Save your document as CSV(MS-DOS)(*.csv) in MS Excel
4. Select a location for storing the file.
5. Name the file and click Save to save the file.
6. Click Yes to confirm if the following dialog box is popped up.
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After preparing your own mailing list (see Preparing Your Own Mailing List), you could now import
the list to MLM.
1. Login to the system (see To Login)
2. Click Lists on the left menu and then click New List
3. In List Type, Select Customer Contact.
Customer Contact
a collection of contact information of customers
Domain Suppression
a list of the domains which you don’t want to send to
Individual Suppression
a list of email addresses which you don’t want to send to
Opt-Out List
a list of information of un-subscribers
4. Enter a name for List ID and same for List Name, then click OK.
Please follow the naming conversion such as “ITS-L-StaffList2013” (see Naming
Conventions)
5. Click Import
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6. Click Browse to select your CSV format contact list file. You can also select a zipped CSV
file.
7. Locate and select your csv file and then click Open in Choose File to Upload
8. Choose Unicode (UTF-8) in Encoding. Make sure to select the character encoding matches
the encoding of your file. Do not select the character type that is not installed on your
computer.
9. Click Next and for a while for uploading process
10. In Select Your Import Policy, select Update existing records… and select Customer ID,
then click Next
We are going to map the field in the imported list to the existing system defined field.
means the field can be matched
means the field can NOT be matched
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11. Click the column with the icon and then select a field from the list beside Import as.
In this case, we select Email Address.
12. Optionally, you may not match all fields if the field will not be used later in this system. For
example, skip the mapping with irrelevance column such as Location.
Note: If the existing properties are not match your needs, you may apply to add some.
13. Click Next then the Summary will be shown.
14. Click Next or Finish
15. Click Close
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1. Click Lists on the left menu
2. Click Search. Optionally, you may fill in some basic information, sorting and filtering to limit
your search result. The search result will be shown then.
Note: Please do not edit any shared list.
D. Template
A zip file should be ready which including an html file and an images folder, or optional CSS.
 The file name MUST be named with alphabetic without space or escape characters
 The file size must be < 5MB
 Support image format: gif, jpg, jpeg and png
1. Click Admin on the top menu
2. Click Templates
3. Click Add in Template Management
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4. Enter a unique name as Template ID and copy it to Template Name. Please follow the
naming conversion such as “ITS-T-Newsletter07” (see Naming Conventions)
5. Click the 2nd tag Source and then click Browse beside to import your zip file.
6. After the template (zip file) is uploaded successfully, the Preview tag page and the
preview of the template will be shown automatically. Sometimes, the preview may not be
shown properly here. You could check it in later steps by sending sample after adding this
template to a campaign (see Preview & Send Sample Message). Click OK to close.
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1. Click Admin on the top menu
2. Click Templates
3. Click Search. Optionally, you may fill in some basic information to limit your search result.
The search result will be shown then.
1. Find the template that you want to delete (see Search Template).
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2. Check the box in front of the template. You may select multiple templates.
3. Click Remove
4. Click OK to remove the selected template(s) temporarily. Template could be removed by
permanently or temporarily depends on your need.
Note: The images of the template won’t be removed though the template deleted.
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Note: Only approved templates could be selected in the campaign creating process.
Note: if an approved template is edited, it must be approved again.
1. Find the template that you want to approve (see Search Template). You could view the
status of approval in Approved column.
2. Check the box in front of the template. You may select multiple templates to approve.
3. Click Approve
4. The status of approval of the template is/are then changed.
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E. Campaign
Note: Click Save frequently to avoid your inputted data from missing due to system failure or
automatic signoff. Data can be saved successfully until all compulsory fields in a step are completed.
For security reasons, you will be automatically logged out if your browser has been idle for 175
minutes. All data will be lost if you do not backup your data.
Step 1: Start
1. Click Create Campaign on the left menu
2. Select Create a brand-new campaign and then click OK
Note: If it is not the first time to create a campaign, you could select Duplicate an existing
campaign which will ease the process of creating campaigns as all info are filled. (see
Duplicate Campaign)
Step 2: Basic Info
1. Enter a unique name as Campaign Name, then click OK. You cannot proceed to the next
step if the name you specified repeats those of existing campaigns. Please follow the
naming conversion such as “ITS-C-News201307” (see Naming Conventions)
Note: Fields marked with "*", like Campaign Name, are compulsory. You cannot continue
with those fields empty.
Note: Campaign UIN is compulsory but is automatically created for you by the system which
assigns random but unique numbers to identify different campaigns. The field of Campaign
UIN will no longer be shown as Unspecified after you have clicked Save.
2. The date shown in Campaign Expiry Date determines when system will stop automatically
update bounce email records. It should not be changed.
3. IMPORTANT: You MUST select a correct Campaign Type for this campaign. For example,
select your department CEM (see Campaign Type to distinguish which option you should
select).
4. Optionally, you could enter Description so the campaign can be easily managed later.
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5. Click Save and Next
Step 3: Configure Campaign Sharing
You could share this campaign to other group. Once you have selected the group(s) to share your
campaign, you grant members in that/those group(s) the right to access your campaign
information, provided that those members are assigned appropriate privileges.
Note: In order to enable campaign sharing, you have to click Save in last step before moving to this
step. Click Prev to return to the previous step, and click Save.
1. Click Save and Next to skip sharing campaign
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Step 4: Channel
1. Leave the default E-mail selected. (Do NOT select SMS as this part is not implemented yet)
2. Under Sender / Return Policy, enter Sender Name, Sender Email Address, Reply-to Name,
and Reply-to Email Address. All the information MUST be REAL. The information of sender
and that of reply-to may not be the same.
IMPORTANT: Email address filled in Sender Email Address must be REGISTERED (please
contact [email protected]) and with domain “@polyu.edu.hk”; otherwise, the
email may go to junk mail.
Note: The email address should be preferred email address, e.g. [email protected],
instead of <NetID>@polyu.edu.hk.
For example, the sender shown in the email will be “ITS Notice <[email protected]>".
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3. Under Delivery Setting, enter the following information.
Delivery Setting
Outgoing Mail Server (SMTP)
(No need to change)
Character Encoding
Select a correct character encoding from the list
Note: Do not select the character type that is not installed on your computer. For example,
if you do not have UTF-8 installed on your computer, you should choose Big5 to display
information composed in Chinese. You can check all character types available in your
computer through your Internet browser: View -> Encoding -> More
4. IMPORTANT: Select Put the hard bounced customers to the global hard bounce list under
Hard Bounce Policy. Hard Bounce Policy: a bounce is email that is returned to the sender
because it cannot be delivered to the recipient for some reasons. Hard Bounce is a
permanent error such as invalid domain, which thus makes redelivery impossible.
5. Click Save and Next
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Step 5: Segment
There are 4 tag pages in this step, which include Contact, Segment, Opt-Out and Dedup.
Within this step Segment, you could always scroll down to the bottom to click Segment Size to
find out number of recipients such as after setting segmentation criteria in Segment tag page and
setting deduplication criteria in Dedup tab page. The result will be then shown.
The segment size will then be shown. Click Close to close it.
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Contact
1. Click Add
2. Click Search. Select the target contact list to send to and then click OK.
3. To add opt-out list explicitly in order to exclude the users in the campaign, you could click
Add under Exclude customers from the following opt-out lists. Similarly, you could then
search the opt-out list and then click OK to confirm.
The list should be kept by your department and import as opt-out list (see Preparing Your
Own Mailing List).
Note: The campaign type opt-out list is automatically excluded.
4. If you are going to send email to students, you have to add a shared list named
“NOT_CONSENT_RECIEVE_MARKET_MATERIAL_STUDENT” list to Exclude customers…
5. Suggested to check Use Hard Bounce List to exclude the hard bounce list
6. Click Save
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Segment
1. Click Segment tag page
2. Leave the default All Customers selected under Includes, if you want to send to all email
addresses in the list.
3. Optionally, you could select an option (or multiple options) from the list to segment
based on the option.
Note: The information of the option must be imported together with the list.
For example, we would like to segment the list by the recipients who are EIE Department.
Select Department, = and enter EIE
Click Easy Reading at the right top corner to read in text format
4. Click Save
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Opt-out
1. Click Opt-out tag page
2. IMPORTANT: Select Move unsubscriber to opt-out list of the campaign's type.
Customers will no longer receive campaigns of the same types as those they have
unsubscribed.
Note: The default opt-out policy is "Do nothing. No Report". This option is not preferable
especially when your customers do not wish to receive unsubscribed campaigns any more.
You are strongly advised to move unsubscribers to an opt-out list to avoid this problem.
3. Click Save
Dedup
1. Click Dedup tag page
Check Enable Deduplication and then E-mail. Enable Duplication is used to prevent
duplicated email sending to same recipient
Note: No records are removed in the de-duplication process
2. Click Save
Click Save and Next to show Step 6: Template.
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Step 6: Template
1. Select Basic HTML. Jump to step 5, if you have no template prepared for this campaign.
2. click
3. Click Search. Optionally, you may fill in some basic information to limit your search result.
The search result will be shown then.
Note: Only approved template can be shown in the search result.
4. Choose a template you are going to use and then click OK
5. Click Save and Next
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6. Enter Email Subject. Optionally, you could check/uncheck Enable (AD) Subject Prefix
based on the description below.
Fields
Description
Email Subject
The subject line shown in the email
Enable (AD)
Subject Prefix
Select Enable (AD) Subject Prefix if your message is promotional message so
that (AD) will be added in front of the subject when the domain of
recipient's email address is in the following list.
126.com / 163.com / Vip.163.com / Vip.126.com / Yeah.net / 188.com
Otherwise, just leave it empty.
Attachment
Maximum number of files can be attached is 15 and the total maximum size
for files attached is 256KB.
Note: But it is strongly NOT recommended to add any attachment in the
email. Instead of attaching pdf file, you may convert your pdf as an image
file such as jpg and then insert to the email content. Besides, you could
encourage your recipients to view the email content in browser via a link
provided by this system. (see Adding a link for recipients to view the content
in browser)
The template is shown at the lower part of this page.
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a. To add an attachment
i. Click Add. A windows will then be popped up named Attachments.
ii. Click Browse and then select
locate your file to be attached.
Please refer to step 6 about the
limitation of attachment size.
iii. Click Add
The file will be listed then. You
may add multiple files.
iv. Click OK
v. The file will be attached.
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7. You could edit your email here such as formatting text, adding images and adding
hyperlink. For detail, you may click the link below to read the meaning of all icons in this
GUI editor - https://confluence.radicasys.com/display/RI310/GUI+Editor
Function
Description
Insert/edit images
Click to upload new images to the server, change
images, or set image properties.
(see Inserting images from your computer)
Maximize the editor size
Click to maximize the editor size to full screen for
better editing
Insert/edit hyperlinks
Click to add or edit hyperlinks to a word or images
b. Inserting images from your computer
i.
ii.
Click
Click the third tag Upload and then click Browse to select the images which you
want to upload
Note: The file name could be a-z, A-Z, 0-9, _, -, (), [], ;, ., and comma, but MUST
NOT include spacing.
iii.
Then click Send it to the Server
iv.
The image will be then uploaded and the first tag Image Info will be shown
automatically. Click OK.
Note: DO NOT change the image size here because NO EFFECT will be taken if the
email content is viewed by Outlook client such as Outlook 2007 version. You should
edit the dimension of the image before importing.
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Note: If you know about HTML coding, you could click
(after closing this
Image Properties dialog) to edit the html code about the dimension of the image.
Original code <img alt="" src="http://xxx.jpg" style="height: 1024px; width: 768px" />
Change to <img alt="" src="http://xxx.jpg" width="768" height="1024" />
8. Furthermore, you could edit your email content by adding recipient name for personalizing
your email, a link for recipients to view the content in browser, and a link for recipients to
unsubscribe.
c. Adding recipient name for personalizing your email
i. Locate your cursor to where you want to insert customer information in the message
text
ii. From the dropdown menu of Mail Merge – Personal, select an information such as
Customer ID or Full Name which depends on the information of the list you selected.
iii. The code $$ID$ will then be added to the email content
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d. Adding a link for recipients to view the content in browser
i. From the dropdown menu of Mail Merge – Navigation, select View Message Page
Address
ii. The code $$TEMPLATE_MESSAGE_URL$ will then be added
iii. Cut the code
iv. Enter some text to describe the purpose of the link
v. Highlight some text for making the link
vi. Click
vii. Select <other> under Protocol
viii. Paste the code under URL and then click OK
ix. The text becomes hyperlink now.
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e. Adding a link for recipients to unsubscribe
i. Similar to
ii. Adding a link for recipients to view the content in browser, from the dropdown menu
of Mail Merge – Navigation, select Unsubscribe Page Address.
iii. Make a link with the code $$TEMPLATE_UNSUBSCRIBE_URL$ in URL and <other>
under Protocol
Note: “URL” is for URL address insert; “REF” will insert the URL address with the
hyperlink in the email content.
Note: “Unsubscribe URL/REF” without language specified, will show the first language
type in your unsubscribe page.
9. There are four buttons shown at the bottom of the page.
Buttons
Descriptions
Validate
Conditional
Content
To inspect the code for validity if dynamic content is in used (i.e.
modification in HTML allowing conditional content)
Preview & Send
Sample Message
To send a sample for verification.
This pre-delivery experiment allows you to test if your email
campaign can be properly shown in different email clients.
(see Preview & Send Sample Message)
Link Config
To check all the URL could be tracked and name the URL
Note: Give a readable name to the URL help us easily to track the
report
Spam Rating
To check the spam rating on the current template
(see Spam Rating)
10. Click Save and Next
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f. Preview & Send Sample Message
Note: The sample email subject will have the prefix <SAMPLE>.
i.
ii.
iii.
iv.
Click Save before sending sample in order to obtain the last modified version
Click Preview & Send Sample Message
Enter an email address
Click Send or you could click Preview to have a look before sending the sample
v. When the sample is sent, the following message will be shown. Click OK.
g. Spam Rating
Note: Spam Rating supports checking Simplified Chinese.
i. Click Spam Rating button. The Spam Rating window will be shown. A rate of
possibility of being spam could be estimated based on the HTML content.
ii.
Click Close to close the Spam Rating window
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Step 7: Stage
The campaign can be delivered in separate successive period so that to cover different
percentage of total target customers in each stage, while the total target customers equals to
100%. Proceed the segmenting process in advanced so that your campaign will roll out exactly as
you scheduled.
a. Preparation
Click Right before execution of the first stage, if your segmentation criteria is simple or not
sensitive to the roll out time. If you have complicated segmentation rules, or need to let your
email sent exactly as schedule, then schedule to prepare for segmenting in advanced.
b. Execution
You could define some stages by either coverage or property.
Coverage
System generate stages by defining time interval
Property
System generate stages by customer properties (e.g. country)
1. The simplest method to send the email out is to click New stage
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2. Select Roll out right after approval beside Roll Out Date & Time.
3. Optionally, to set the date and time for rolling out, select Roll out as scheduled and then
fill in the date and time. The system clock is shown at the right top corner of the interface.
Note: Make sure the scheduled roll out time is NOT earlier than the present time.
Otherwise; the actual roll out time will be immediately after approval.
4. Set Coverage to 100%
5. The roll out date and time will be then generated automatically.
6. Click Finish
7. Click OK
(see Search Campaign and Approve Campaign to approve campaign)
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1. Click Manage Campaign on the left menu
2. Click Search. Optionally, you may fill in some information to limit your search result. The
search result will be shown then.
1. Search the campaign that you want to approve (see Search Campaign)
2. Select the campaign. You could view the status of the campaign at the column Campaign
Status.
3. Click Approve. The campaign will be started to roll out after approved.
4. Click Approve to confirm
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Note: Reporting information cannot be kept if the campaign is removed
1. Search the campaign that you want to remove (see Search Campaign)
2. Select the campaign
3. Click Remove
4. Click OK to confirm. Campaigns could be removed permanently or temporarily.
Temporarily removed campaigns could be restored.
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You may duplicate campaign when you want to send email like Newsletter with similar information
such as the recipient list. You should prepare a new template for the duplicated campaign.
IMPORTANT: The duplicate campaign should be with the same campaign type.
1. Click Create Campaign on the left menu
2. Select Duplicate an existing campaign and then click OK
3. Click Search. Optionally, you may fill in some information to limit your search result. The
search result will be shown then.
4. Select the campaign for duplication and then click Duplicate.
Note: Please DO NOT choose the duplicated version of a campaign.
5. The campaign is then duplicated. You should refer to Step 2: Basic Info to change the
information of this campaign. The table below suggests the information you should
change.
Steps
Step 2: Basic Info
Step 6: Template
Fields
Campaign Name
Template
Email Subject
IMPORTANT: Click Preview & Send Sample Message in Step 6: Template to send a sample for
verification. (See Preview & Send Sample Message)
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F. Report
Campaign reports show statistical information of campaigns.
1. Search the campaign that you want to check its report after rolling out (see Search
Campaign)
2. Click the Campaign Name directly.
Note: Report is for the campaign with completed as campaign status
1. Select Campaign for Viewing Report, then mouse over Campaign Report and then select
Campaign Activity Summary
2. Click OK
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3. The Campaign Activity Summary is then shown.
 Total Recipients (Exclude Skipped)
 Messages Not Received (Bounce)
 Total Click-through: No. of times (no. of recipients)
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1. Select Campaign for Viewing Report, then mouse over Campaign Report and then select
Opened Email
2. The report of email opened by the recipients within 48 hours after sending out, is shown.
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1. Select Campaign for Viewing Report, then mouse over Campaign Report and then select
Click Through Report to see the no. of click of each link (including button)
2. Click OK and the relative report is shown.
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1. Select Campaign for Viewing Report, then mouse over Campaign Report and then select
Unsubscribe
2. Click OK and the relative report is shown.
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G. Best Practice
The name of campaign, template and list in MLM are divided into 3 parts, your department name,
the symbol of the type and the document name, with separated by hyphen “-”.
Department name
Type
C - Campaign
T - Template
L - List
Document name
Department name-Type-Document name
e.g.
ITS-T-Newsletter07
ITS-L-20130808_MailList
The name of mapping configuration while importing list is using your department as prefix, e.g. “ITS
Mapping List1”.
There might be enormous images produced in MLM server. In order to maintain the operation
effectively, all the images uploaded more than THREE years will be deleted by system WITHOUT
notice. With this deletion, those related messages cannot show the message content correctly.
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