1. Healthcare

Current Accounts
Terms & Conditions
PostOfficeMoney.co.uk
Personal Current Account
Terms and Conditions
These personal current account terms and conditions
(referred to as the “Terms & Conditions”) apply to the
Packaged Account, Standard Account and Control
Account and include the General Conditions and the
Special Conditions set out below.
“Business Day” means any day from Monday to Friday
excluding Bank Holidays (English Bank Holidays to
apply in England and Wales; Scottish Bank Holidays
to apply in Scotland; Northern Irish Bank Holidays to
apply in Northern Ireland);
For your own benefit and protection, you should read
these Terms & Conditions carefully before completing
the application form. If you do not understand any
point, please ask us for further information.
“Card” refers to either or both of the following cards
that may be used with an Account: a Bank of Ireland
(UK) Cash Card; or a Maestro Card and includes any
replacement cards we issue you;
You might also want to retain a copy of these Terms
& Conditions in case you need to refer to them later.
Additional copies are available on request.
“Chip” means an integrated circuit embedded in a Card;
These Terms & Conditions are broken down into the
following sections:
•Glossary;
• Special Conditions; and
• General Conditions.
Glossary
1.1Some words in these Terms & Conditions have
certain meanings:
“Account” means the Post Office Money personal
current account held by us in your name, which may
be a Packaged Account, a Standard Account or a
Control Account (as the case may be);
“Account Holder” means the individual(s) in whose
name(s) the Account is held;
“Account Number” means the 8 digit number that
identifies
the Account;
“Agreement” means the agreement between you and
us which includes these Terms & Conditions;
“ATM” means an Automated Teller Machine, which is
a cash dispenser at which you can access services and
money using the Card and PIN;
“Bank of Ireland (UK)” means Bank of Ireland (UK) plc,
a company incorporated in England and Wales under
Company No. 7022885 whose registered office is at
Bow Bells House, 1 Bread Street, London EC4M 9BE.
“Control Account” means an Account to which
Special Conditions C1 to C3 apply;
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“Credit Intermediary” means Post Office Limited whose
registered office is at 148 Old Street, London, EC1V 9HQ.
After 22nd March 2015, Post Office Limited will have its
registered office address at Finsbury Dials, 20 Finsbury
Street, London, EC2Y 9AQ. (Company No. 02154540);
“Credit Reference Agency” means Experian Limited
and/or Equifax Europe (UK) Limited and/or Callcredit
Information Group Limited;
“Cut-off Time” means the latest point in time during
any Business Day when we can receive and process
Payment Orders. The Cut-off Time will vary for
each type of Payment Order used and may change
from time to time. The current Cut-off Times for the
Account are set out in the Transaction Information Box;
“ECCI” means the European Consumer Credit
Information form;
“General Conditions” means the terms and conditions
set out in Part 2 of these Terms & Conditions (as may
be amended by us from time to time);
“Mandate” means the written form of authority
given by you authorising us to accept and act on
your instructions and to carry out transactions on
your Account (as may be amended by you from
time to time);
“MasterCard Exchange Rate” means the exchange rate
set by MasterCard from time to time, as shown, where
applicable, on your statement;
“Normal Working Hours” means the hours between
9am and 5pm on a Business Day;
“Packaged Account” means an Account to which
Special Conditions A1 to A5 apply;
“Payment Order” means any instruction requesting the
execution of a payment transaction on your Account;
“Payment Services Conditions” means the terms
and conditions to which Special Conditions D1
to D24 apply;
“PIN” means the personal identification number issued
to you which is generally required at the point of sale,
including at an ATM in order to authorise a transaction;
“Reference Exchange Rate” is the exchange rate used
as the basis to calculate currency change which may
be the MasterCard Exchange Rate or other such rates
that we set and notify you of;
“Reference Interest Rate” is the interest rate used as the
basis for calculating any interest to be applied, which is
currently the Bank of England base rate;
“Special Conditions” means the terms and conditions
set out in Part 1 of these Terms & Conditions (as may
be amended by us from time to time);
“Standard Account” means an Account to which
Special Conditions B1 to B2 apply;
“Transaction Information Box” means the summary box
of information which details the full range of payment
transactions that apply to the Accounts which can be
found in your “Guide to Personal Banking”;
“Unique Identifier” means the information we
require from you in order to initiate payment
transactions on your Account (including, without
limitation, the IBAN, Bank Identifier Codes (BIC),
Account Number and sort code).
1.2Any reference to “you” or “your” in these
Terms & Conditions means the Account Holder
whether on your own or jointly with others.
If the Account is in joint names, the reference to
“you” or “your” includes each of you together
and separately.
1.3 Except in relation to ‘Data protection - using
your information’ any reference to “we” in these
Terms & Conditions means Bank of Ireland
(UK), and references to “us” and “our” shall be
construed accordingly. Such references will also
include our successors in title and permitted
assigns and transferees.
If any term in these Terms & Conditions is or
becomes invalid, illegal or unenforceable, then
that term will be treated as if it were not included,
and the remaining terms will still apply.
Important note for Control Account holders:
Please be aware that not all of these Terms &
Conditions will apply to your Account, for example,
those that apply to:
•Overdrafts;
• Maestro Cards;
• Cheques and chequebooks.
Where such terms do not apply to your Account, we
have endeavoured to make this as clear as possible.
Part 1. Special Conditions
These Special Conditions apply separately to
the Packaged Account, Standard Account and
Control Account.
Packaged Account
Special Conditions A1- A5 apply to the Packaged
Account only.
A1. You must make a minimum initial deposit of £100 in
order to open the Packaged Account.
A2. A monthly fee is applicable to the Packaged
Account in exchange for a package of benefits.
A3. We may vary the fee and/or the benefits at
any time for one or more of the following reasons:
to reflect changes to the products that make up
the package, for instance adding or replacing
products; to reflect changes in market conditions
or banking practices; to reflect alterations in the
costs of maintaining the Packaged Account; to
comply with legal or regulatory requirements
including recommendations or codes of practice, to
accommodate changes in technology; to introduce
a new service or improve the service we already
offer you, to correct any errors, to make the terms
of this Agreement clearer or more favourable to
you, or for any other valid economic, business,
regulatory or legislative reason. Any variations will
be communicated to you in accordance with relevant
legislation, details of which can be found in the
General Conditions.
A4. An overdraft may be made available to customers
who have a permanent address in the UK. All credit
facilities are subject to our usual lending criteria.
A5. These Terms & Conditions are separate from
any terms and conditions relating to the package of
benefits you may have with any third party providers.
Standard Account
Special Conditions B1- B2 apply to the Standard
Account only.
B1. You must make a minimum initial deposit of £100 in
order to open the Standard Account.
B2. An overdraft may be made available to customers
who have a permanent address in the UK. All credit
facilities are subject to our usual lending criteria.
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Control Account
Special Conditions C1-C3 apply to the Control
Account only.
C1. You must make a minimum initial deposit of £20 in
order to open the Control Account.
C2. A monthly fee is applicable to the Control Account.
We may vary the fee at any time for one or more of the
following reasons: to reflect changes in market conditions
or banking practices; to reflect alterations in the costs of
maintaining the Control Account; to comply with legal or
regulatory requirements including recommendations or
codes of practice, to accommodate changes in technology;
to introduce a new service or improve the service we
already offer you, to correct any errors, to make the terms
of this Agreement clearer or more favourable to you,
or for any other valid economic, business, regulatory or
legislative reason. Any variations will be communicated
to you in accordance with relevant legislation, details of
which can be found in the General Conditions.
C3. You must not allow the Control Account to become
overdrawn. No credit facility will be provided by us on
any Control Account at any time.
The Payment Services Conditions apply
to all Accounts
Payment Services
Special conditions D1-D24 apply exlusively to the
provision of payment services and regulate the
execution of individual and successive payment
transactions on your Account. In the event of any
conflict or inconsistency between the Special
Conditions and the General Conditions, the Special
Conditions shall prevail.
General Information
D1. Bank of Ireland (UK) is the provider of payment
services in relation to your Account. We have outlined
below the main characteristics for each type of payment
service we offer for the Account but, if you have a
query about any payment services we offer, please call
our Customer Service Centre on 0845 266 8977 for
further information.
D2. The full range of debit and credit transactions
available on the Account (together with further details
relating to each type of transaction) is set out in the
Transaction Information Box. If you want an additional
paper copy of the Transaction Information Box, you
can request a copy by calling our Customer Service
Centre on 0845 266 8977.
D3. It is important that your contact details are correct
and kept up-to-date. Therefore, if you change your
correspondence address, telephone numbers or other
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contact details that you have given us, you must notify
us as soon as possible by calling our Customer Service
Centre on 0845 266 8977. Failure to do so may mean
that we are unable to provide you with information
regarding the operation of your Account or any
transactions carried out on it.
Payment transactions
D4. You should refer to the Transaction Information
Box to see which types of payment transaction you
may carry out on your Account. No other forms of
payment transactions are permitted on your Account.
D5. In respect of credit payments into your Account,
the Account will be credited with the amount of
any such payment on the same Business Day as the
payment is received by us, save where the date of
receipt is not a Business Day in which circumstances
the Account will be credited on the next Business Day.
D6. Once we have accepted your instruction to make
a payment from your Account, you will not be able
to cancel it once the payment has left your Account.
You may be able to cancel your instruction to make
a payment from your Account provided you tell us
before the relevant Cut-off Time.
D7. We may decline any transactions on your Account.
If a transaction is declined, you will be informed at
the time of the transaction and, where possible, you
will be given the reasons for declining the transaction.
If it is not possible to give you reasons for declining
the transaction at the time, you can call the Customer
Service Centre on 0845 266 8977 and we will explain
to you why the transaction was declined. However,
we reserve the right to withhold this information from
you where its disclosure would put us in breach of a
legal or regulatory requirement which applies to us
or would otherwise compromise the security of your
Account or those of our other customers.
D8. If we, or our agents, debit or credit an amount to
your Account in error, you acknowledge and agree that:
(i) we may make any necessary correcting entry without
having to seek your prior approval; and (ii) our total
liability to you in respect of any such error shall be to
remedy the error and restore the Account to the state it
would have been in had the transaction not been made.
Payment Orders
D9. Where we receive a Payment Order:
•before the Cut-off Time on any Business Day,
we will treat your instruction as being received
by us on the same Business Day;
•after the Cut-off Time on any Business Day, we
will treat your instruction as being received by
us on the next Business Day;
•out of normal Working Hours, we will treat
your instruction as being received by us on the
next Business Day.
D10. For the purposes of this provision, we will be
deemed to have received a Payment Order when we
hold a properly authorised form of instruction from
you and, in the case of outgoing payments, you have
provided us with the relevant Unique Identifier. You
acknowledge and agree that we will not be able to
process any transaction in the absence of the relevant
Unique Identifier.
D11. You are responsible for ensuring the correctness
and accuracy of all Payment Orders for any outgoing
payments on your Account and you acknowledge
that we are under no obligation to check whether the
Unique Identifier or other information provided with a
Payment Order is correct.
D12. All payments you instruct us to make from your
Account will be credited to the beneficiary bank
within one Business Day following the date of receipt
of the Payment Order. Please refer to the Transaction
Information Box for further details.
D13. Any incoming payment to your Account (whether
made by you or a third party) is determined by us solely
on the basis of the Account Number accompanying
the payment. Where the Account Number is incorrectly
stated on a Payment Order, we will take reasonable
steps to recover the payment but you acknowledge
that we shall have no liability for the non-execution
of the payment to the Account.
•
we consider that our business reputation may
be significantly compromised.
Where we refuse to process a Payment Order for any
reason, we will notify you. We may do this in a variety
of ways depending on the nature of your Account and
type of payment:
•
Card transactions – by displaying a message
on the ATM or other point of sale payment
terminal immediately;
•
Cheques - details will be notified to you on
the Charges Summary statement that you
receive when a cheque has been returned
unpaid. Related charges will be displayed on
your bank statement;
•
Direct Debits and standing orders – by
displaying related charges on your bank
statement and by written notice;
•
For other payment types (e.g. telegraphic
transfers) – by contacting you directly to advise
you that the payment request has been refused.
You may request details of any unpaid item(s), the
associated charge(s) and our reason(s) for refusing to
make the payment by contacting us on 0845 266 8977.
•your instructions are unclear, incorrect,
incomplete or are not in the required form
(e.g. you do not tell us the sort code, Account
Number or any other information that we need
to process the transaction);
•your instructions are not authorised in
accordance with the Mandate;
D15. The way in which you must authorise individual
payment transactions on your Account is detailed
within the relevant section of the Transaction
Information Box. In order to protect your Account,
we have designed various security procedures for
use in connection with certain types of payment
transactions which you must complete in order to
authorise these payment transactions. Where security
procedures apply, you will be told what the relevant
security procedures are when you instruct us to carry
out a payment transaction. If a payment transaction is
authorised in accordance with the relevant security
procedures you will, in the absence of any evidence
to the contrary, be liable for any such transactions. We
may change our security procedures from time to time
but, if we do this, you will be notified in advance.
•we suspect fraudulent or other unlawful activity;
Disputed transactions
•you have insufficient available funds in your
Account. Please see the “Personal current account
charges explained” brochure for the current charges
applicable to overdraft charges (relevant to
Standard and Packaged Accounts only);
D16. If at any time you become aware of:
•to do so would put us in breach of a legal or
regulatory requirement;
•a transaction on your Account that has not
been correctly executed (for instance, if the
amount of a cash withdrawal on your Account
is wrong); or
•a transaction on your Account that has not been
authorised by you; you must in each case notify
us without undue delay by calling our Customer
Service Centre on 0845 266 8977 so we can
investigate the transaction for you.
D14. We may refuse to act on any (incoming or
outgoing) Payment Order where:
•
you are in breach of your Agreement;
•
we believe there is any significant adverse
change in your financial circumstances;
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D17. The sooner you notify us and the more
information you can provide about the transaction,
the quicker we will be able to determine whether
the transaction was in fact unauthorised or executed
incorrectly. In some cases, we may ask you to put your
query in writing. Failure to notify us promptly may
mean that you are not entitled to a refund from us or
other form of redress.
given to you at least four weeks before the due date by
the payee or their bank. If there is an insufficient balance
on your Account to debit the amount of any refunds
paid to you in circumstances where you are not entitled
to a refund, we reserve the right to take all reasonable
steps (including legal proceedings) to recover from you
the amount of any such refunds together with any
reasonable fees, charges or expenses that we have incurred.
D18. Once you have notified us of an alleged
unauthorised or incorrectly executed transaction
on your Account, we will promptly investigate your
claim. In some cases, we may ask you to give us further
information about the transaction (for instance, to
enable us confirm that the transaction was properly
authenticated) or cooperate with the police or other
enforcement bodies.
D23. Where you authorise a payment transaction but
do not specify the exact amount of such transaction,
and the amount of the payment transaction exceeds
the amount that you reasonably expected, we may
make a refund providing you have requested such
refund within 8 weeks of the funds being debited.
D19. Where it is established that the transaction was
not authorised by you, we will (subject to Special
Conditions D21 and D22 below) refund the full
amount of the transaction and, if applicable, restore
the Account to the state it would have been in had the
unauthorised transaction not taken place. However,
if the unauthorised transaction arises from the loss
or theft of a Card or misappropriation of security
information, you will be liable up to a limit of £50
provided that you have not acted fraudulently or failed
with intent or gross negligence to protect the security
of your Account, in which case you may be liable for
all losses. Unless you’ve acted fraudulently, if someone
uses your Card details to make a payment over the
phone or online without your permission, you will not
have to pay anything. You will not be liable for losses
on the Card once we have been told of the loss or
theft of the Card.
D24. In the case of any dispute between you and us
regarding a transaction, the books and records kept by,
or on behalf of, us (whether kept on paper, microfilm, by
electronic recording or otherwise) shall, in the absence
of manifest error, constitute sufficient evidence of any
facts or events relied on by us in connection with any
matter or dealing relating to the transaction.
Part 2. General Conditions
Opening the Account
1. The Account is only available to personal customers
aged 18 years or over and who are resident in the UK.
2. We will require proof of your identity before the
Account is opened to comply with our legal duties.
3. If you are not happy about your choice of Account,
you may cancel it within 14 days beginning with
whichever is the latest of the following:
•the day after the day on which the Agreement
is entered into;
D20. Where it is established that the transaction was
incorrectly executed by us, we will (subject to Special
Condition D21 below) refund the full amount of the
transaction and, if applicable, restore the Account to
the state it would have been in had the transaction not
taken place.
•the day after the day on which you first receive
notification of your overdraft limit (relevant to
Standard and Packaged Accounts only);
•the day after the day on which you receive
your ECCI (relevant to Standard and Packaged
Accounts only) and these Terms & Conditions;
D21. You may not be entitled to a refund from us
in respect of unauthorised or incorrectly executed
transactions on your Account of which we are
notified more than 13 months after the debit date
of the transaction.
•the day after the day on which you
receive your written Agreement/these
Terms & Conditions.
D22. We reserve the right to debit from your Account
the amount of any refunds (if any) paid to you where,
upon further investigation, it is subsequently established
that you are not entitled to a refund. There is no right
to a refund where consent for a transaction has been
given directly to us (for example, a direct debit), or
where information on the payment transaction was
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We will help you switch to another of our Accounts
or we will give all your money back. To do this no
notice will be required and no charge is payable.
To cancel your account within the 14-day cooling-off
period you should write to us at:
Post Office Money Current Accounts
PO Box 541
Welwyn Garden City
AL7 9LE
4. We reserve the right not to open an Account and
will comply with all relevant legislative requirements in
communicating this decision to you.
5. We reserve the right to refuse a deposit without
giving you any reason for our decision.
6. Your Agreement is in English and all
communications issued under or in connection with
it will be in English. You and we may communicate
in writing, by telephone, in person at any Post Office
branch or by using our online banking service. You
may request a copy of your Agreement at any time
during its course.
7. Your Agreement and any dealings with you prior
to any agreement being made shall be governed by
and interpreted in accordance with Northern Irish law
if you are ordinarily resident in Northern Ireland, by
Scottish law if you are ordinarily resident in Scotland
or English law if you are resident anywhere else.
8. We may transfer to any other person any or all of
our rights under this Agreement or our duties. You will
be informed of any such transfer as soon as reasonably
possible unless there are no changes to the way in
which your Account will be serviced. If after any such
transfer, the arrangements for servicing your Account
do change, you will be informed on or before the first
occasion that they do. Your legal rights will not be
affected and your obligations will not be increased
as a result. You may not transfer any of your rights or
duties under this Agreement.
Joint Accounts
9. We will only accept one registered address for the
Account (this will be the address of the first applicant
as stated on the application form).
10. Where the Account is in the name of two personal
customers (we allow a maximum of two Account
Holders per Account), these Terms & Conditions
shall apply to you both jointly and severally (that is,
both individually and together) and you acknowledge
that you will be jointly and severally liable for any
obligations, duties or liabilities under, or in connection
with, the Agreement.
11. If any Account Holder ceases to be a party to the
Account (except in the case of a deceased party), the
Account will be closed and a new Account opened
in the name of the remaining party. We will only
allow this following written notification from all
Account Holders.
12. Where, for any reason, the first named Account
Holder ceases to be a party to the Account, the
Account will be closed and any credit balance
in the Account, will be paid to the remaining
Account Holder.
13. We will accept and may act on the instructions
of either one of you and the signature of any one
Account Holder will be sufficient for the withdrawal of
the balance from the Account.
14. If one of you dies, the Account will automatically
belong to the surviving Account Holder.
15. Each of you will be equally entitled to all the
money in the Account and we will not be concerned
as to division of the money between you.
16. If we have reason to believe that there is a dispute
between you as to the ownership of the money in
the Account we may freeze the Account until we are
notified in writing by all Account Holders that the
dispute has been resolved.
Third party authority
17. You agree not to give anyone else authority over
your Account except under an Enduring Power of
Attorney or a Property and Financial Affairs Lasting
Power of Attorney that is registered with the Court of
Protection. Only in exceptional circumstances will
we accept other forms of Power of Attorney,
Enduring or Lasting Power of Attorney or third party
authority to operate the Account. You must send
the original copy of the Enduring Power of Attorney
or Property and Financial Affairs Lasting Power of
Attorney documents to us. Both applicants (Donor and
Representative) will be subject to our standard checks
to confirm your identity and address as stated in these
Terms & Conditions.
Withdrawals
18. All withdrawals should be made against cleared
balances. This means that if you pay a cheque into
the Account, you should not withdraw the value
of the cheque until it has cleared. If you do make a
withdrawal before the funds have cleared you should
note that the value of the cheque will be debited from
your Account if the cheque is subsequently returned
unpaid. In this instance you may be charged interest
if an overdraft is used or created on your Account.
Please refer to our “Personal current account charges
explained” brochure for details of the overdraft
interest applicable to your Account.”
19. We may require proof of identity before allowing
withdrawals from the Account.
Interest
20. Overdraft interest is calculated on a daily basis on
the cleared debit balance and at the rate of interest
applicable to the Account. Interest will be debited
from the Account monthly. The overdraft interest
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rate on your Account will reflect changes in the
Reference Interest Rate and will normally change
within one working day of the relevant Bank of
England announcement.
21. If you make payments from your Account when
there is not enough money in it and there is no
arranged overdraft to cover the payments, we will
charge interest on the informal overdraft amount at
the same interest rate as for your arranged overdraft
(please refer to our ‘Personal current account charges
explained’ brochure for the latest rates). If you are a
Control Account Holder and you make payments from
your Account when there is not enough money in it,
we will charge interest at 0%.
22. The rates of interest applicable to the Account can
be obtained:
• by visiting a participating Post Office branch
•by visiting our website
(www.postoffice.co.uk/currentaccounts);
• by calling us on 0845 266 8977
Alternatively current interest and Reference Interest
Rates can be found in the application pack in the ECCI.
23. Interest rates are variable. A variable interest rate
may be changed immediately under conditions set
out in the “Changes” section below if the change is to
your advantage or if there is a change to the Reference
Interest Rate and notified to you in the information
which comes with your statement. If the change is to
your disadvantage and it is not a change to a Reference
Interest Rate then we will give you notice set out in the
“Changes” section below.
24. We may increase or reduce our interest rates for
any one or more of the following reasons:
•to reflect any change in our cost of funds,
for example, caused by any change in market
interest rates or by other factors outside
our control;
•to reflect any change in the interest rates which
other banks charge in the UK;
•to ensure that the amount we receive from
customers will enable us to maintain a prudent
level of reserves and/or to meet any regulatory
requirements that apply to us;
•to ensure that the amount we receive from
customers will enable us to maintain the longterm sustainability of our business in the UK;
•to reflect a change in the law, or in any code
of practice which applies to us, or a decision
or recommendation by a court, ombudsman
or regulator.
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25. To notify you of any change to the interest rate on
the Account we will:
• update our website;
•update information provided through
our helpline;
•put notices in participating Post Office branches
and selected newspapers, unless all affected
customers have been personally notified;
•for changes other than those that result from
a change in the Reference Interest Rate we
may also send you written notification.
To help you compare rates more easily, our notices will
clearly show the old and the new rates.
Charges
26. We may apply charges for work carried out, or
for services supplied, by us in connection with your
Account. These charges will be debited to the Account
when the work or service is provided.
27. Full details of our current Account and, where
applicable, overdraft charges are available in our
“Personal current account charges explained” brochure
which is available on our website. If we intend to
increase any of the charges which apply to the day-today running of your Account we will notify you
by writing to you at least two months before making
the change.
28. If you ask us to provide an extra service then we
will tell you about the charge payable when you
request that service.
Overdraft facilities (relevant to Standard
and Packaged Accounts only)
29. The Account must not be overdrawn without our
prior agreement. Where an overdraft has been granted
the Account must be operated within the overdraft
limit. An overdraft facility is granted at our discretion.
It may be withdrawn by us with immediate effect and
you must put the Account in credit within thirty days.
30. The Account must not be used for business purposes.
31. Before we agree to significantly increase your
overdraft limit we will assess your credit profile on the
basis of either or both our own database and those of
the Credit Reference Agencies.
32. The payment by us of any debit item that has the
effect of creating an unauthorised debit balance or
increasing the debit balance of the Account in excess
of the authorised limit will not subsequently commit us
to paying any further items up to this amount.
Termination and restriction
•we suspect fraud or other criminal activity;
33. In certain circumstances, we may take such steps as
are reasonably necessary to restrict any of your rights
to use the Account or to suspend use of or cancel
your right to use the Card, password and/or PIN.
•you are in material or persistent breach of these
Terms & Conditions;
34. If we stop the use of your Card, password and/
or PIN we will inform you immediately after doing so
and will give you our reason for doing so unless this
would, or would be likely to, prejudice the prevention
or detection of crime, the apprehension or prosecution
of offenders, or the administration of justice. Reasons
may include:
•any information provided by you to us is
inaccurate
or misleading;
•where we have reasonable grounds to believe
that there is a significantly increased risk that
you are getting into, or are in financial difficulties,
or are or may become bankrupt or subject to
a voluntary arrangement or are unable to fulfil
your obligations to repay your overdraft;
•we have reasonable grounds to suspect
unauthorised use of the Card, fraud, theft
or dishonesty;
•we have good reason such as a change in your
credit profile; or
•we have any legal, regulatory or other
objectively justifiable reason.
35. In addition, for Standard and Packaged Accounts,
where you have breached these Terms & Conditions
or those relating to any other product or service
we provide, we may restrict use of your overdraft
without notice.
36. We will reinstate the Card or provide a
replacement as soon as is practicable after the reason
for stopping the use of the Card has ceased to exist.
37. You may close the Account by giving notice in
writing to us but such termination shall be effective
only when you either return to us any Card sent to
you (which should be cut in half, through the Chip if
applicable) or write to us stating that you will not use
and will destroy your card(s) by the requested closure
date and when you have paid all that is owed to us.
38. Your Agreement with us will continue until it
is terminated by you or by us. You may close your
Account at any time. If we close your Account, we
will give you at least two months’ notice unless we
close your Account in accordance with General
Conditions 39 or 40.
39. We may close your Account by giving you
at least 30 days’ notice if you are in breach of
your Agreement.
40. We may close your Account immediately if:
•we are required to do so by law, court order or
other regulations;
•the Account is being used for a purpose that
could reasonably be expected to give rise to a
material reputational risk for us, and we notify
you upon exercising our right of termination
under this sub-clause.
41. If another person (other than another Account
Holder) makes a claim for any funds in the Account, or
if we know or believe that there is a dispute involving
someone else about who owns or control funds in the
Account, we may:
•put a hold on the Account and refuse to pay
out any funds until we are satisfied that the
dispute has ended;
•send the funds to the person who we have good
reason to believe is legally entitled to them;
• apply for a court order; or
• take any action we feel is necessary to protect us.
If we have acted reasonably, we will not be liable to
you for taking any of these steps.
Changes
42. We may vary, amend or add to these Terms &
Conditions at any time to: comply with a change in
the law or regulatory requirements; to ensure our
business is carried on prudently, efficiently and
competitively; or to reflect good banking practice
or product development.
43. Any changes to interest and exchange rates based
on Reference Interest Rate or Reference Exchange Rate
information already provided to you, may take effect
immediately and be notified to you in the information
which comes with your statement.
44. All changes will be notified to you at least two
months before they take effect. We will ignore any
notice period on your Account for up to sixty days
starting from the date of the notice so that you can,
if you wish, switch your Account or close it. Such
changes will be deemed to be accepted by you unless
you advise us to the contrary. You have the right to
terminate your Agreement with us immediately, without
charge, before such changes take effect. If you wish to
do this, please contact us in writing.
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45. We will tell you about any changes to your Terms
& Conditions by any of the following means:
(d)not allow anyone else to use your Card or PIN or
password relating to your Account; and
• Advertising in the press;
(e)if you change your PIN, you should choose your
new PIN carefully; and
•Sending you written notice by e-mail,
statement, notice, letter or any other method
in writing that we consider appropriate (if the
change is to your disadvantage); or
• Displaying notices on our website.
If we have made a major change or several minor
changes in any year, we will give you a copy of the
new Terms & Conditions or a summary of the changes.
46. You must inform us of any change to your name,
address or telephone number without delay.
Part 3. Card Conditions
Conditions of use
1. The Card will be sent to you by post.
2. The Card may be used by you up to the expiry date
embossed on the Card and in accordance with these
Card Terms & Conditions.
3. The person named on the Card is the only person
authorised by us to use the Card.
4. Where the Card is issued in respect of an Account
maintained by two personal customers, these Card
Terms & Conditions will apply to you both jointly and
to each of you individually. Each Account Holder will
remain liable even if, at a future date, the Account is
closed or the joint account mandate is cancelled.
5. The Card shall remain our property. It must be
returned at our request and it may be kept by us or any
person acting on our behalf or with our authority.
6. These Card Terms & Conditions will apply to any
Card issued as a substitute, replacement or renewal of
the original Card.
Safeguards
7. To help prevent fraud and protect the Account
you must:
(a) sign the Card as soon as you receive it; and
(b)memorise and keep your PIN and any password
relating to your Account secret; never write
down or record your PIN or any such password in
such a way that another person could recognise
and use it; destroy the notification of your PIN as
soon as you receive it; and
(c)for Standard and Packaged Account Holders,
ensure your cheque book and Card are not kept
together. The cheque book and Card should not
be left in unattended premises or vehicles; and
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(f)always take reasonable steps to keep your
Card safe; and
(g)keep your transaction receipts safe and dispose of
them carefully.
If you do not take care of your Card, your PIN
and any password relating to your Account,
you may be liable for losses if your Card is used
without your permission, lost or stolen.
8. You must not disclose the PIN or any password
relating to your Account to any person.
Lost or Stolen Cards
9. You must take care not to lose or damage your Card
and you must not let anyone else have it. If you lose
or part with your Card, if it is taken from you even for
a short period, is stolen or used in an unauthorised or
irregular manner, or if someone else knows your PIN
or any password relating to your Account you must
(a)telephone us immediately on 0800 169 2646*, or
for calls from outside the UK +44 117 373 3865;
(b) confirm this in writing within 3 days; and
(c)take all reasonable steps to help us recover
the Card.
10. If the Card is lost, mislaid or stolen, likely to be
misused or the PIN, or any password relating to
the Account, or Card number is disclosed, or if we
have reason to believe any of these things may have
happened, we may advise the police and give them
any information they may need. You must tell us
everything we need to know about the circumstances
of the loss, theft, misuse or disclosure and take all
steps we feel are necessary to recover the Card. If
you have or get back the Card after the occurrence
of any of these events, the Card must not be used and
must be cut in half, through the Chip if applicable, and
returned immediately to us. There may be a charge for
a replacement Card.
11. If you act fraudulently, you will be responsible
for all losses. If you act without reasonable care and
this causes losses you may be liable for them. These
conditions will apply if you fail to follow the safeguards
outlined at Card Terms & Conditions 7 and 8.
12. We will be responsible for any unauthorised
withdrawals made with the Card if:
(a)the Card is lost in the post when sent by us to
you; or
(b)the Card is used by someone else after you have
reported to us that it has been lost or stolen or that
you suspect your PIN or any password relating to
the Account is known to someone else.
13. We will credit the Account with any amount
debited in the circumstances outlined in Card Terms
& Conditions 12 including any related interest and
charges. You will be responsible for any other losses
but your liability to us will be limited to a maximum of
£50 for transactions undertaken before you report the
loss of your Card providing you have complied with
these Card Terms & Conditions. However, if you have
not protected your PIN or any password relating to
your Account, you may be liable for all withdrawals
or purchases without limit. If someone uses your
Card details to make a payment over the phone or
online without your permission, you will not have to
pay anything.
Payment
14. Subject to Card Terms & Conditions 12, you shall
pay us the amount of the transactions and any loss
which we suffer as a result of any breach of these
Terms & Conditions. Your liability shall be settled
either from monies standing to the credit of the
Account or on demand by us.
15. The amount of each transaction will be withdrawn
from the Account by electronic transfer. On each
Business Day we shall be entitled to withdraw funds
from the Account ahead of all other drawings or
debits to make up the total value of the transactions
which have been notified to us since the previous
Business Day.
16. For Standard and Packaged Accounts, the debit
from the Account for any Maestro transaction will
normally occur within three banking days from the
date of the Maestro transaction. The debit can be
delayed if the supplier delays in asking for payment
or for any other valid reason.
Miscellaneous
17. We will not be liable for any delay in performing
any of our obligations in respect of the use of the Card
where such delay or failure arises because of civil
disturbance, industrial dispute or any circumstances
beyond our reasonable control.
18. Nothing in these Terms & Conditions entitles you
to use the Card to create an unauthorised overdraft
on the Account.
Additional Conditions for Maestro transactions
(applicable to Standard and Packaged Accounts only)
19. A Maestro Card may be used as a debit card (i.e.
an alternative means of withdrawing funds from
the Account without issuing a cheque) to settle any
purchase from retailers or suppliers. You may also use
the Maestro Card abroad to pay for goods and services
at an international point of sale and to withdraw cash
at ATMs where the Maestro logo is displayed.
20. When the Card is used for a Maestro transaction
you authorise us to deduct from the Account the
amount charged to you by the retailer or other
Maestro operator.
21. You can not cancel a Maestro transaction after you
have used the Card.
22. Any retailer, supplier or ATM acquirer may seek
authorisation from us before accepting payment of
any amount by use of the Card and it shall be at our
discretion whether to give the authorisation.
23. The amount of money in the Account may be
reduced by the amount of any payment made by
Maestro (whether or not we adjust the balance shown
on the Account) and any such reduction will be
cancelled only if we are satisfied that the transaction to
which the payment relates has been cancelled (in which
event the authorisation shall also cease to have effect).
24. We may, at our sole discretion, disclose any
information to any third party concerning you, the
Account and/or any Card transaction as we deem
necessary to comply with our obligations as a member
of MasterCard Worldwide.
25. If you use your Maestro Card to withdraw cash
in currencies other than sterling from any ATM
(excluding Bank of Ireland ATMs and some other Bank
ATMs in the Republic of Ireland), or to buy goods or
services in currencies other than sterling from any
retailer, a non-sterling transaction fee will apply.
Please see our separate “Personal current account
charges explained” brochure for details. The actual
amount charged will be detailed with the transaction
on your bank statement.
26. If you use your Maestro Card to withdraw cash
in currencies other than sterling from any ATM
(excluding Bank of Ireland ATMs and some other Bank
ATMs in the Republic of Ireland), a non-sterling cash
fee will apply. The machine will give you notice that
you may be charged. Please see our separate “Personal
current account charges explained” brochure for
details. The actual amount charged will be detailed
with the transaction on your bank statement.
27. If you use your Maestro Card to withdraw cash in
currencies other than sterling from any ATM (excluding
Bank of Ireland ATMs and some other Bank ATMs in
the Republic of Ireland), or to buy goods or services
in currencies other than sterling from any retailer,
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the amount of the transaction will be exchanged into
sterling at the MasterCard Exchange Rate operating on
the date the transaction is applied to your Account.
Please visit https://www.mastercard.com/global/
currencyconversion/index.html for more details of
the specific rate applied. The actual rate used will be
detailed with the transaction on your bank statement.
28. If you use your Maestro Card to withdraw cash
in currencies other than sterling from Bank of Ireland
ATMs and some other Bank ATMs in the Republic
of Ireland, the amount of the transaction will be
converted into sterling at the prevailing Reference
Exchange Rate operating on the date of withdrawal
from your Account. The actual rate used will be
detailed with the transaction on your bank statement.
29. Exchange rates can fluctuate and for this reason,
in some cases, the exchange rate applicable when a
Maestro Card transaction is made can differ from the
exchange rate applicable when the amount is actually
applied to your Account. In the case of Maestro Card
transactions it is the latter exchange rate which will
apply (i.e. the exchange rate applicable when the
amount is applied to your Account).
Data protection – using your information
Post Office Money Current Accounts are provided
by Bank of Ireland (UK). Both Post Office Limited and
Bank of Ireland (UK) plc (and in this Data protection
section ‘we’ ‘us’ and ‘our’ refer to either or both of Post
Office Limited or Bank of Ireland (UK) plc, depending
on the context) are the data controller for the
purposes of this Agreement.
Important information about you and
Bank of Ireland (UK).
Bank of Ireland (UK) is a member of the Bank of Ireland
Group. In this statement, ‘our Group’ means the
Governor and Company of the Bank of Ireland and any
of our subsidiary or associated companies.
For a full list of our Group, write to us at the address
below. We may hold your information and it may be
used by any other member of our Group.
Considering your application
To help us decide whether to enter into this and any
future agreement with you, we may use:
• any information you have given us;
• information we already hold about you;
•information we receive from enquiries we make
about you; and
•information we get from other dealings with us
or our Group
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We may make and keep copies of your passport,
driving licence or other proof of your identity that
you provide. We may also search your record held
by credit reference agencies or ask them to make
enquiries for us. We may give credit reference
agencies the information they need to make their
enquiries. The credit reference agencies will
keep a record of our search, whether or not your
application goes ahead. This record will be available
to other organisations that make similar searches
and could affect your ability to get credit elsewhere.
Information the credit reference agencies hold about
you may already be linked to records relating to other
people. (This is called an ‘association’.) You may be
considered to be financially linked to these people
and we may consider their credit records when
considering your application.
If you are providing information on behalf of others
within your business, you are applying for credit with
someone else, or you have told us about a financial
link with another person, you must be sure that you
are entitled to:
•release information about that other person and
anyone else you have referred to; and
•authorise us to search, link or record
information about you (and anyone you have
referred to) at credit reference agencies.
Credit reference agencies will create a link between
your credit records and those of any person you have
said that you have a financial relationship with. When
you or the people you have a financial relationship
with apply for credit in the future, both your and
their credit records will be taken into account. This
process will continue until one of you tells the credit
reference agencies that there is no longer a financial
link. We may also use a credit scoring system or other
automated system for making a decision.
Using and sharing your information
We will give credit reference agencies any information:
• that we hold about you;
• about your payment record;
•about your Agreement with us (including if you
have broken it); and
•about you not telling us about any change of
address, if any payment is overdue.
It is important that you give us accurate information. We
will check your details with fraud-prevention agencies.
If false or inaccurate information is provided and fraud
is identified, details will be passed to fraud prevention
agencies. Law enforcement agencies may access and
use this information. We and other organisations may
also access and use this information to prevent fraud
and money laundering for example, when:
•checking details of applications for credit and
credit related or other facilities
•managing credit and credit related accounts
or facilities
• recovering debt
•checking details on proposals and claims for all
types of insurance
• checking details of job applicants and employees
Please contact us at Post Office, Fraud Prevention
Unit, PO Box 52746, London EC4P 4WP if you want
to receive details of the relevant fraud prevention
agencies. We and other organisations may access and
use, from other countries, the information recorded by
fraud prevention agencies.
We will share information with other businesses,
including our Group or other lenders, to:
•assess applications for credit and credit-related
services (such as insurance) made by you and
members of your household;
• trace people who have debts and recover debts;
• prevent fraud and money laundering;
• make decisions about your Account;
•produce and analyse statistics and carry out
market research;
•help us identify products and services which
may be of interest to you (unless you have
asked us not to); and
•consider dealings between our Group and
other businesses or lenders.
We may also give information about you and your
dealings with us to:
•anyone who has guaranteed to us that they will
meet your liabilities if you can’t;
• your insurer;
• anyone acting for you;
• anyone who introduced you to us;
•any finance house, motor trade, vehicle-recovery
agent, lawyer or law enforcement agency;
•companies or other organisations which keep
registers of assets and interests in them;
•credit-industry and fraud-prevention networks
(to detect and prevent crime); or
•any regulatory or government organisation
(if we have to do so by law).
We may also use selected third parties to process
your information and provide services on our behalf.
Where we do this, we will ensure that adequate
procedures and safeguards are put in place to protect
your personal data at all times in accordance with the
Data Protection Act 1998.
Please write to the address shown below if you would
like details of credit reference agencies and others we
get information about you from, or details of who we
can give information about you to. By law, you have a
right to see these details.
We may link information between any of your
Accounts and other products and services you
have with our Group. We will not use these links
for marketing purposes without your permission.
We may keep information about you after your
Account has closed to meet our legal obligations
and business needs.
Direct marketing
Post Office Limited and our trusted partners would
like to contact you about other products, services and
offers that might be of interest to you. By submitting
the application form, you will be indicating your
consent to receiving marketing communications by
post, phone and email unless you have indicated an
objection to receiving such communications by ticking
the relevant boxes on the form.
Transferring your information abroad
From time to time we may transfer information about
you to previously approved companies or people
based outside the European Economic Area. We will
only do so if the person or company agree to give
your information the protection we would have to
give it in the UK and to act on our instructions.
Sensitive information
You may have given us information about your
nationality or health to help us assess your
application and your continued eligibility for the
product. By providing this information and signing
the application form, you consent to your sensitive
personal information being used for the purposes
described above.
Your right to information: You have a legal right
to receive a copy of the information we hold about
you. To see this information, write to: Post Office
Money Current Accounts, PO Box 541, Welwyn
Garden City, AL7 9LE
You must pay a fee before we provide the information.
We will tell you the current fee when you write to us.
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Important information about
compensation arrangements
We are covered by the Financial Services Compensation
Scheme (FSCS). The FSCS can pay compensation
to depositors if a bank is unable to meet its financial
obligations. Most depositors - including most individuals
and businesses - are covered by the scheme.
In respect of deposits, an eligible depositor is entitled
to claim up to £85,000. For joint accounts each
account holder is treated as having a claim in respect
of their share so, for a joint account held by two
eligible depositors, the maximum amount that could
be claimed would be £85,000 each (making a total of
£170,000). The £85,000 limit relates to the combined
amount in all the eligible depositor’s accounts with the
bank, including their share of any joint account, and
not to each separate account.
For further information about the compensation
provided by the FSCS (including the amounts covered
and eligibility to claim) please ask at your local branch,
refer to the FSCS website (www.FSCS. org.uk) or
call the FSCS on 0800 678 1100. Please note that only
compensation-related queries should be directed
to the FSCS.
Important information about our regulators
In relation to consumer credit business Post Office
Limited are authorised and regulated by the Financial
Conduct Authority. Post Office Limited is an appointed
representative of Bank of Ireland (UK) plc which is
authorised by the Prudential Regulation Authority and
regulated by the Financial Conduct Authority and the
Prudential Regulation Authority. The Financial Services
Register Number for Bank of Ireland (UK) plc is 512956.
Bank of Ireland UK is a trading name of Bank of Ireland
(UK) plc which is registered in England & Wales (No.
07022885), Bow Bells House, 1 Bread Street, London
EC4M 9BE. Post Office Limited is registered in England
and Wales. Registered No 2154540. Registered office is
148 Old Street, London EC1V 9HQ. After 22nd March
2015, Post Office Limited will have its registered office
address at Finsbury Dials, 20 Finsbury Street, London,
EC2Y 9AQ. Post Office and the Post Office Money
logo are registered trade marks of Post Office Limited.
14
15
The Post Office is able to supply customers with this brochure, free of charge, in an
alternative format for people who are visually impaired. To obtain a copy call the
Post Office helpline on 03457 22 33 44 or Textphone 03457 22 33 55, quoting PL1022.
*Calls may be recorded and monitored for training purposes. Calls to 0800 numbers are normally free of charge from landlines but charges may apply
from mobile phones. You should check call charges with your service provider.
Post Office Money® Current Accounts are provided by Bank of Ireland UK. w
In relation to consumer credit business Post Office Limited are authorised and regulated by the Financial Conduct Authority. Post Office Limited is
an appointed representative of Bank of Ireland (UK) plc which is authorised by the Prudential Regulation Authority and regulated by the Financial
Conduct Authority and the Prudential Regulation Authority. Bank of Ireland UK is a trading name of Bank of Ireland (UK) plc which is registered
in England & Wales (No. 07022885), Bow Bells House, 1 Bread Street, London EC4M 9BE. Post Office Limited is registered in England and Wales.
Registered No 2154540. Registered office is 148 Old Street, London, EC1V 9HQ. After 22nd March 2015, Post Office Limited will have its registered
office address at Finsbury Dials, 20 Finsbury Street, London, EC2Y 9AQ. Post Office and the Post Office Money logo are registered trade marks of
Post Office Limited.
Post Office Limited works with Bank of Ireland Group to provide financial services products to Post Office Limited customers. In relation to credit
cards, mortgages, personal loans and overdrafts, Post Office Limited works exclusively with companies in the Bank of Ireland Group for the provision
of credit.
JANUARY 2015
PL1022