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Effectively Communicating with Patients Teaching Dental Spanish to Students/Faculty Maria p.Rodriguez Cardenas, DDS Kenneth Allen, DDS MBA Cheryline Pezzullo, Class of 2015 Dental Spanish for use in the Clinic Faculty Dental Spanish Classes Understanding our patients •  Studies indicate that disparities exist in the status of one's dentition based on race/ethnicity ,education and income: •  (1).Research shows there is an underutilization by minorities of medical and dental services. •  (2)Cultural and language barriers may contribute to lower quality patient/doctor relationships •  (3)Making the patients feel more comfortable, by speaking in their native language, would serve to minimize language barriers thereby improving dental literacy and acceptance of treatment. Background •  This program was the result of a project driven by dental students who were taught conversational Spanish by their peers in order to increase their communications skills in the clinic. Faculty, after hearing about the program, asked to participate. Methods •  During each learning session we use clinical scenarios so that the participants will learn how to establish a conversational Spanish program for both students and faculty with an emphasis on treatment and diagnosis •  The topics discussed in this course were •  Introducing yourself, medical history, dental history ,radiology, treatment planning , during a dental procedure, dental exam, endodontics ,complete/partial dentures, and pediatrics. •  •  The format hour classes, every other week. The Faculty Staff Development office at NYUCD sponsored this pilot program for the faculty. •  The primary focus was conversational Spanish with emphasis on Dental treatment and diagnostic communication. This was accomplished through a series of scenarios, in which conversational dialogue was encouraged to recreate the clinical setting. • 
•  Methods •  One objective of this program was to help Spanish speaking patients feel more comfortable while visiting the dentist. It is acknowledged that patients who understand and are more comfortable with their dentist are more likely to be compliant with proposed dental treatment •  •  In a clinical setting the booklet we developed and in use ,is most effective ,when we are able to memorize terms ,and specific words ,and common phrases. For example • 
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Do you have pain right now?Tiene algun dolor en estos momentos ? • 
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How long have you had this pain? Cuanto tiempo ha tenido este dolor? • 
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Do you feel the pain getting better or worse? Siente que el dolor esta mejorando o empeorando? Examples •  Do you have pain right now? Tiene algun dolor en estos momentos ? •  •  How long have you had this pain? Cuanto tiempo ha tenido este dolor? •  •  Do you feel the pain getting better or worse? Siente que el dolor esta mejorando o empeorando? •  •  The student will become familiar with commonly used phrases ,and words in Spanish that are used in a clinical setting Faculty/Student Class Faculty Classes Student Classes HSDA announcement for Student Classes Faculty/Faculty Dental Spanish Classes Student English Spanish Dental Class HSDA of NYUCD E-­‐Board 2013-­‐2014 Faculty Staff Development sponsored lecture Thank You Office of Professional Development Student Instructors •  Cheryline Pezzullo(2015) •  Maureen Mc Andrew, DDS, MSEd •  Marcela Cardona(2015) •  Bill Eidtson, EdD •  Leydi Barros(2016) •  Kenneth Allen,DDS, MBA •  Vanessa Lebron(2015) •  Andrea Hayek,DDS •  Francis Lugo ,DDS(2014) •  Lucy Truncoso, DDS •  Ingrid Murra (2015) •  Mara Zelaya