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REPUBLICA DEL ECUADOR
USER REGISTER MANUAL
This document allows the user to know step by step, the process to register on the Virtual
consulate tool for starting procedures in the consulates of Ecuador. Remember, in the web page
www.consuladovirtual.gob.ec”, in contact us section, you could obtain personal assistance, 24
hours a day, 7 days a week, in the case there is any inconvenient or for additional help.
1.1 FOREIGN CITIZEN REGISTER
Google Chrome browser is strongly recommended for using the web site. Write
www.consuladovirtual.gob.ec
It will appear the home page, on the right part of it there is this message “If you are a NEW USER,
please register HERE”
Consulado Virtual www.consuladovirtual.gob.ec. Asistencia 24/7, Estados Unidos de América o Canadá: 1855 751 2056; España: 1900
935 605; Ecuador al 1800 226 245.
REPUBLICA DEL ECUADOR
Then, after click on the button, it is shown a register form where the users have to complete their
personal information. All fields marked with (*) are mandatory
Consulado Virtual www.consuladovirtual.gob.ec. Asistencia 24/7, Estados Unidos de América o Canadá: 1855 751 2056; España: 1900
935 605; Ecuador al 1800 226 245.
REPUBLICA DEL ECUADOR
The users must register all their real information as the application will validate it. If there is any
wrong information, the system will not allow to continue with the register process
.
In the “Birth Information” section, the users have to fill the birth date register in their identity
document.
.
In the “Residence Information” section, the users have to fill all the information required. The
telephone number must have 9 characters as minimum.
Consulado Virtual www.consuladovirtual.gob.ec. Asistencia 24/7, Estados Unidos de América o Canadá: 1855 751 2056; España: 1900
935 605; Ecuador al 1800 226 245.
REPUBLICA DEL ECUADOR
The users have to answer correctly all the security questions, with real information. It will be
useful to recover their password. If they click on “change security questions”, all security questions
fields will go blank and the users have to fill them with the respective answers.
The picture depicts two new register sections which are:
•
•
General Survey
We have to be sure that a real person is entering the information.
In the “General Survey” section, is has to be filled, gender, occupation and study level. The picture
depicts an example of it.
In the “We have to be sure that a real person is entering the information” section, it has to be
filled with all the characters shown without spaces, and distinguish among Capital letters, small
letters and numbers. This section is important as far it is the way to know if it is a human who is
entering the information or is a robot controlled by spies.
If the user fills wrongly the picture characters, it will appear an error message and the user must
make the respective correction in order to continue with the process. If the characters register are
right, it will appear the following confirmation screen.
Consulado Virtual www.consuladovirtual.gob.ec. Asistencia 24/7, Estados Unidos de América o Canadá: 1855 751 2056; España: 1900
935 605; Ecuador al 1800 226 245.
REPUBLICA DEL ECUADOR
Once, the register process is completed, the users will receive a confirmation e-mail. It will contain
information which allows them log-in at the system.
When you open the e-mail “Consulado Virtual – Creación de Usuario”, it will appear the following
message
Consulado Virtual www.consuladovirtual.gob.ec. Asistencia 24/7, Estados Unidos de América o Canadá: 1855 751 2056; España: 1900
935 605; Ecuador al 1800 226 245.
REPUBLICA DEL ECUADOR
In the upper picture, it could be seen a random password granted by the system, copy and paste
this password and go to the web page www.consuladovirtual.gob.ec
Please write your e-mail address which is your user name and paste the password granted by the
confirmation e-mail. Finally, click on “log-in” as it is shown in the picture.
Consulado Virtual www.consuladovirtual.gob.ec. Asistencia 24/7, Estados Unidos de América o Canadá: 1855 751 2056; España: 1900
935 605; Ecuador al 1800 226 245.
REPUBLICA DEL ECUADOR
After click on “log-in”, it is required to change the password for a new one; it has to stick to the
suggestions given as it is shown in the following picture.
Finally, it will appear the screen that allows the user enter to the different procedures of the
virtual consulate.
Consulado Virtual www.consuladovirtual.gob.ec. Asistencia 24/7, Estados Unidos de América o Canadá: 1855 751 2056; España: 1900
935 605; Ecuador al 1800 226 245.