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LATAM COVERAGE
BELOW YOU MAY FIND MORE DETAILS REGARDING THE CAPABILITY OF OUR TECHNICAL TEAM. THE
SLA’S ARE DESCRIBED AS OUR ACTUAL COVER STATUS, BUT WE MAY WORK TO ORGANIZE AND RAISE
OUR STRUCTURE AS PER CUSTOMER’S NEEDS. THE TECHNICAL TEAM IS CLASSIFIED AS EXPERT,
ADVANCED AND INTERMEDIATE. THEY ARE AVAILABLE TO WORK ON PROJECTS HANDLING WITH IMAC
(INSTALLATIONS, MOVES, ADDS AND CHANGES) AND SUPPORT FOR BOTH HARDWARE AND SOFTWARE.
LATIN AMERICA SLA`S AND CAPABILITY:
Country
City
SLA
Expert
Advanced
Intermediate
Argentina
Buenos Aires
24x7x2
6
4
5
Argentina
Capital Federal
24x7x2
6
4
5
Argentina
Fontezuela
24x7x8
2
3
2
Argentina
Maipu
NBD
0
2
1
Argentina
Olivos
24x7x4
0
2
4
Argentina
Pergamino
24x7x6
1
2
2
Argentina
Rojas
24x7x6
1
0
4
Argentina
Villa Martelli
24x7x4
2
2
3
Argentina
Zarate
24x7x4
1
2
4
Barbados
Bridgetown
24x7x6
0
2
1
Bolivia
Cochabamba
NBD
0
1
1
Bolivia
El Alto
24x7x6
1
3
5
Bolivia
La Paz
24x7x4
4
2
3
Bolivia
Santa Cruz de la Sierra
NBD
0
0
1
Brasil
Andirá
NBD
0
0
1
Brasil
Barretos
24x7x4
2
1
4
Brasil
Belo Horizonte
24x7x2
4
4
2
Brasil
Blumenau
24x7x6
1
3
4
Brasil
Brasilia
24x7x4
2
3
4
Brasil
Burueri
24x7x2
5
9
7
Brasil
Cahoeira Dourada
NBD
0
0
1
Brasil
Camacari
24x7x4
0
1
1
Brasil
Campinas
24x7x4
5
3
2
Brasil
Campo Verde
NBD
0
0
2
Brasil
Cotia
24x7x2
4
7
5
Brasil
Cuiaba
24x7x6
1
2
3
Brasil
Florianopolis
24x7x6
3
4
5
Brasil
Fortaleza
24x7x8
3
2
3
Brasil
Goiania
24x7x8
2
2
4
Brasil
Ipuã
NBD
0
1
1
Brasil
Itai
NBD
0
0
1
Brasil
Lagoa Santa
NBD
2
0
1
Brasil
Manaus
24x7x6
1
2
3
Brasil
Maua
24x7x6
1
3
2
Brasil
Morrinhos
NBD
2
1
0
Brasil
Paracatu
NBD
0
1
1
Brasil
Porto Alegre
24x7x8
1
2
3
Brasil
Recife
24x7x6
1
3
2
Brasil
Ribeirão Preto
24x7x8
2
1
2
Brasil
Rio de Janeiro
24x7x2
5
8
6
Brasil
Rolandia
24x7x8
1
0
1
Brasil
Santa Helena de Goias
NBD
0
0
1
Brasil
Santana de Parnaiba
24x7x6
2
3
2
Brasil
São José dos Campos
24x7x2
5
4
3
Brasil
São Paulo
24x7x2
6
9
7
Brasil
Sorriso
NBD
0
1
1
Brasil
Uberlandia
24x7x8
1
1
0
Brasil
Varginha
NBD
1
1
1
Chile
Antofagasta
NBD
0
1
0
Chile
Calama
NBD
0
1
0
Chile
Escondida
NBD
1
0
1
Chile
Grande Concepción
NBD
0
0
1
Chile
Grande Valparaíso
24x7x8
1
2
2
Chile
Iquique
NBD
0
0
1
Chile
Puerto Varas
NBD
0
0
1
Chile
Santiago
24x7x4
3
2
2
Chile
Viluco
24x7x4
0
2
1
Colombia
Bogota
24x7x4
3
4
2
Colombia
Cali
24x7x8
1
2
0
Colombia
Medellín
NBD
0
1
0
Colombia
Tocancipa
24x7x8
1
2
1
Costa Rica
Alajuela
24x7x8
1
1
2
Costa Rica
Cartago
24x7x8
0
2
1
Costa Rica
Guanacaste
NBD
0
1
1
Costa Rica
Heredia
NBD
0
1
1
Costa Rica
Puerto Limón
NBD
0
1
2
Costa Rica
San José
24x7x4
3
3
2
Cuba
Camagüey
NBD
0
1
1
Cuba
Havana
24x7x6
2
1
3
Cuba
Santiago de Cuba
NBD
0
1
1
Dominican Republic
Santo Domingo
24x7x6
1
2
2
Ecuador
Ambato
24x7x8
0
2
0
Ecuador
Guaiaquil
NBD
0
0
1
Ecuador
Quito
24x7x4
4
2
1
Ecuador
Santo Domingo
24x7x8
1
1
2
El Salvador
La Libertad
24x7x8
0
2
1
El Salvador
San Salvador
24x7x4
3
2
2
El Salvador
Soyapango
24x7x6
0
2
1
Guatemala
Guatemala City
24x7x8
1
2
4
Guatemala
Jalapa
NBD
0
1
0
Haiti
Porto Príncipe
NBD
0
1
1
Honduras
Choloma
24x7x8
0
2
3
Honduras
San Pedro Sula
24x7x8
0
1
0
Honduras
Tegucigalpa
24x7x6
0
1
2
Mexico
Chiapas
NBD
0
1
0
Mexico
Chihuahua
NBD
1
0
1
Mexico
Cuautitlan
24x7x4
1
2
1
Mexico
Frontera
NBD
1
1
0
Mexico
Guadalajara
24x7x4
4
2
1
Mexico
Guadalupe
24x7x4
1
2
1
Mexico
Guanajuato
NBD
0
0
1
Mexico
Juarez
24x7x8
2
0
1
Mexico
Matamoros
NBD
1
2
1
Mexico
Matehuala
NBD
0
1
0
Mexico
Mexico City
24x7x2
5
3
4
Mexico
San Nicolás de los Garza
24x7x6
0
2
1
Mexico
Monte Pelvoux
24x7x4
0
1
2
Mexico
Monterrey
24x7x4
5
4
3
Mexico
Leon
NBD
2
1
1
Mexico
Nuevo Leon
24x7x8
1
1
1
Mexico
Piedras Negras
NBD
0
1
1
Mexico
Puebla
24x7x4
3
3
3
Mexico
Reynosa
NBD
0
0
1
Mexico
San Juan de Abajo
NBD
0
1
0
Mexico
San Luis Potosi
NBD
0
1
1
Mexico
Santa Fe
24x7x2
4
3
2
Mexico
Silao
NBD
0
0
1
Mexico
Tamaulipas
NBD
0
1
1
Mexico
Tijuana
NBD
0
0
1
Mexico
Tlajomulco de Zúñiga
24x7x6
0
3
2
Mexico
Toluca
24x7x4
2
1
1
Mexico
Valle Hermoso
NBD
0
1
0
Mexico
Veracruz
NBD
0
0
1
Mexico
Villagran (Tamaulipas)
NBD
0
0
1
Netherlands Antilles
Willemstad
NBD
0
0
1
Nicaragua
Managua
24x7x8
1
1
2
Panama
Panama City
24x7x8
1
2
1
Panama
San Miguelito
NBD
0
1
1
Paraguay
Asunción
24x7x6
3
2
5
Paraguay
Ciudad del Este
24x7x8
1
2
1
Paraguay
San Lorenzo
24x7x8
1
1
2
Peru
Arequipa
NBD
0
1
0
Peru
Callao
24x7x6
1
3
2
Peru
Ica
NBD
1
0
1
Peru
Lima
24x7x6
5
2
2
Peru
Puno
NBD
0
1
0
Peru
Talara
NBD
0
0
1
Peru
Trujillo
24x7x8
1
2
0
Puerto Rico
Guaynabo
NBD
0
0
1
Puerto Rico
Hato Rey
24x7x8
1
0
1
Puerto Rico
Juncos
NBD
0
0
1
Puerto Rico
San Juan
24x7x8
1
1
0
Puerto Rico
Vega Baja
NBD
1
1
0
Puerto Rico
Yabucoa
NBD
0
1
0
Suriname
Paramaribo
NBD
0
0
1
Trinidad & Tobago
Chaguanas
NBD
0
0
1
Trinidad & Tobago
Point Lisas
NBD
1
0
1
Uruguay
Montevideo
24x7x8
1
0
1
Venezuela
Barquisimeto
NBD
0
0
1
Venezuela
Caracas
24x7x4
3
5
6
Venezuela
Maracaibo
NBD
1
1
0
Venezuela
Valencia
24x7x8
1
0
1
CUSTOMERS
ON THESE LOCATIONS, WE ARE AUTHORIZED TO SHARE SOME INFORMATION REGARDING OUR
SUCCESSFUL BUSINESSES CASES. PLEASE FIND BELOW A FEW COMPANIES THAT WE SUPPORT:
Harsco
LATAM BUSINESS CASES
Acuity Brands Lighting
Harsco Corporation
AIG
Hubbell
Alcatel Lucent
IBM Germany
AT&T Global Network Services
IBM IPS
AT&T GM
Lyondell Bassell
AT&T Services
Monsanto
Becton Dickinson Diagnostics
Monsanto
Behr America
NCR McAfee
BHP
Nortel Networks Inc
CDW Farley & Sather Candy
Philips
CDW SAI Global
Readers Digest
Charter Communications
RR Donnelley
Coats of America
Shell
Discovery
Skadden Arps
DSM Global
SKY TV/ DirecTV
Evenflo
SS-PPD
Fundação Getulio Vargas
Sybase
GKN Driveline
Wallmart Global
Global Crossing
World Wide Automotive
CONTACTS
PLEASE VISIT OUR WEBSITE FOR MORE INFORMATION: WWW.ZIONTECHGROUP.COM
DIRECT BRAZIL
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USA&CANADA TOLL-FREE
DIRECT MEXICO
+55 11 2954 4015
0800 703 4015
888 657 6073
+52 81 4770 1942