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TWO-DAY CONFERENCE
28–29 January | AMSTERDAM
FULL PRICE:
€1585 + BTW
Two-day conference
MP presents the 9th annual
KM Legal Europe 2015
Europe’s leading event for the legal knowledge
management community
Key sessions will include:
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How knowledge is used to understand client requirements
Cutting edge thought leadership from outside the legal world
Transforming the back office through KM innovations
Seven KM principles from a General Counsel perspective
Interactive workshops on the future of KM
“I am looking forward
to sharing ideas on how
traditional knowledge
management approaches
can be combined with
continuous improvement
techniques to create tools
for the efficient delivery of
outstanding legal services.”
Tom Slate,
Continuous Improvement Director,
Clifford Chance LLP, UK
Expert contributions including:
Three ways to register:
+44 (0) 20 7324 2365
[email protected]
www.ark-group.com
Wednesday 28 January 2015
09:00
Registration and refreshments
09:30
Opening remarks from the Chair
Dr. Raffael Büchi, Head of Know-How & Business
Development, Bär & Karrer, Switzerland
09:40 KEYNOTE
Taking a global approach to knowledge
management
• Defining the knowledge economy
• How knowledge is reshaping the economy
• The role of knowledge management in the
provision of legal services in a changing economy
• How to establish and communicate relevant
knowledge vision and raise awareness of
drivers and benefits
• The necessary distinction between various
types of knowledge for good KM and managing
the universe of data
13:00
Networking lunch break
14:00
Stuart Hopper, Director of Knowledge
Management, Baker McKenzie, UK
14:40
The KM challenge in project management: what
can it mean for your firm?
• The small changes that can make a big
difference to client and internal experience,
value and productivity
• Practical training, tools and templates
• Changing mind sets
• Time management and working with limited
resources
Alicia Hardy, Director of Professional Support,
White & Case, UK
10:20
Seven KM principles from a General Counsel
perspective
The knowledge to action report looks at KM from
an in-house legal team perspective. It is based on
in-depth interviews with GCs and KM professionals
from a range of industry sectors.
• Explore the key factors influencing in-house KM
• Analyse how successful KM can increase
efficiency and drive business success
• Provide GCs and senior counsel with seven
principles for putting knowledge into action
Ian Rodwell, Head of Client Knowledge and
Learning, Linklaters LLP, UK
Deepak Malhotra, Founder, Leadership Working
Group, UK
15:40
Morning coffee break
11:30 Using innovation to support legal KM
• Transforming the ‘back office’
• Innovation in people management
• Enabling organisational innovation and
knowledge management
Kate Stanfield, Head of Knowledge Management,
CMS Cameron McKenna LLP, UK
12:10
Speaker to be announced
15:20
Afternoon coffee break
11:10
PANEL DISCUSSION
KM and continuous improvement: Combining
the two techniques to create new opportunities
• See how traditional knowledge management
techniques combined with continuous
improvement can create powerful process improvement opportunities
• Find out how continuous improvement
professionals can collaborate with knowledge
managers to identify, analyse, develop and
embed continuous improvement
• Various practical examples will be covered,
including matter debriefs
Utilising the knowledge function to understand
client requirements
• What are client-centric legal services and where
do clients see value?
• Customer behaviour and client care insight
• Asking clients what they really want – and
interpreting the answers
• Utilising client insights and improving service
delivery and raising your game
Tom Slate, Continuous Improvement Director,
Clifford Chance LLP, UK
Tara Pichardo-Angadi, Head of Knowledge (EMEA)
Norton Rose Fulbright LLP, France
WORKSHOP ONE
Getting a rapid return on your KM investment
through legal tenders and bids
• Knowledge analysis to support bids and to
monitor and manage won work
• Process mapping in fixed-fee legal services
• Extranets and client access on a 24/7 basis:
key matter statistics for client results
• Past bid examples and new bid creation – KM
for partners and marketing teams
• What does KM bring to pricing bids?
Hamish Munro, Director of Business Development
& Marketing, Hill Dickinson, UK
WORKSHOP TWO
Using knowledge-based software to provide
clients with the advice they need
• IT infrastructure and the impact on a software
licence portfolio
• Key areas to assist clients in the negotiation
regeneration of complex and software licence
agreements
• Practical solutions at hand to battle client issues
Judica Krikke, Head of IP and TMT practices,
Stibbe, Netherlands
16:40
Chairman’s close of day one
Three ways to register:
+44 (0) 20 7324 2365
[email protected]
www.ark-group.com
Thursday 29 January 2015
09:00
Refreshments
13:20
09:15
Welcome back from the Chair
Dr. Raffael Büchi, Head of Know-How & Business
Development, Bär & Karrer, Switzerland
INTERACTIVE SESSION:
Shaping this year’s KM Legal Europe
conference
• What problems are you currently facing?
• In what areas would you like to share your
experience with others?
• What are others doing that you would like to
find out more about?
09:25
Tara Pichardo-Angadi, Head of Knowledge (EMEA)
Norton Rose Fulbright LLP, France
10:15
WORKSHOP THREE
Knowledge management from a human rights
NGO perspective
• Factors influencing knowledge management for
an NGO
• Knowledge manipulation activities and services
available
• Good practices and lessons learned on
mainstreaming human rights
Matthew Evans, Director, The AIRE Centre
(Advice on Individual Rights in Europe), UK
WORKSHOP FOUR
Connecting social media to a global KM
audience
• Raising and managing the profile of your central
knowledge team
• Online networks and digital identity
• Raising awareness of the scale issue
• Global social media for business and graduates
David Laud, Chief Executive, Samuel Phillips Law
Firm, UK
11:15Morning coffee break
11:35 ROUNDTABLE DISCUSSION
Developing a knowledge management culture
• What do fee earners expect from knowledge
management and what can they contribute?
• How can PSLs respond to these expectations
and steer the culture?
• Which tools work best to promote knowledge
management within a firm?
• Are there any local differences, and how can
we best learn from each other?
Ulrike Stimmel, Senior PSL, Allen & Overy,
Germany
12:15
Networking lunch break
Big Data: Big opportunities, big risks and
common sense
• Data is everywhere, but should we do something with it?
• What is in it for our firms, lawyers and support
staff?
• What are clients facing?
Jo Van der Spiegel, Knowledge Manager, Claeys
& Engels, Belgium
14:00KEYNOTE
Shell’s legal knowledge management journey
• KM and how to make best use of collective
intellectual capital
• Shell’s expansion with KM tools and resources
over the past year and its legal KM journey
Lara Nicholls, Global know how counsel, Shell
International Limited, UK
14:40
Afternoon coffee break
15:00
CASE STUDY
IT tools that can help KM to fulfil its goals
• Selecting the right technology to support a KM
strategy
• Success case study in developing a process
o Lessons you can learn
o Law firm and non-law firm examples
Stephanie Barnes, Chief Chaos Organiser, Missing
Puzzle Piece Consulting,UK
15:40 How knowledge management is used in the
sports world
• How KM skills can facilitate knowledge flow
• Knowledge sharing mechanisms that encourage greater sharing
• Creation of knowledge sport teams from all disciplines to develop the methods and skills
• How innovation can transition ideas more effectively on the ground
Dr. Eric van Breda, Medical Sports Physiologist &
Chief Knowledge Officer, M3Sport, Netherlands
16:20
Chair’s closing remarks
16:30
Close of conference
Three ways to register:
+44 (0) 20 7324 2365
[email protected]
www.ark-group.com
Booking Form
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DELEGATE FEES
Two day conference €1585 + BTW per delegate place (you can send
different people to each day)
6. 7. 8. EARLY BOOKING DISCOUNTS
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9. • 31 October and receive 20% off, making the event €1288 +BTW
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• 14 November and receive 15% off, making the event €1347+BTW
• 5 December and receive 10% off, making the event €1426+BTW
Please sign us up to attend the 9th Annual KM Legal Europe 2015
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Booking Terms and conditions
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- For cancellations received less than 30 days prior to the event, the full delegate rate
must be paid and no refunds will be available. Alternatively a substitute may attend in
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the cancellation or variation of the programme.
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without explanation.
Bookings are subject to 21% standard BTW charges where appropriate.
The prices quoted in Euros are the correct conversion rate at the time of print.
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Three ways to register:
+44 (0) 20 7324 2365
[email protected]
www.ark-group.com