1. Ingeniería

Good for Enterprise – iOS v2.8.1.2907
Client Release Notes
Prevue GE
Updated: February 03, 2015
Good for Enterprise – iOS v2.8.1 (Service Release) (02/03/15) ............................................................................. 4
New in This Release............................................................................................................................................. 4
Good for Enterprise – iOS v2.8.0 (Feature Release) (12/09/14) ............................................................................. 4
New in This Release............................................................................................................................................. 4
Issues Resolved ................................................................................................................................................... 4
Known Issues ....................................................................................................................................................... 4
Good for Enterprise (Good For Enterprise) – iOS v2.7.0 (Feature Release) (11/25/14) ......................................... 4
New in This Release............................................................................................................................................. 4
Issues Resolved ................................................................................................................................................... 5
Known Issues ....................................................................................................................................................... 5
Good for Enterprise (Good For Enterprise) – iOS v2.6.2 (Service Release) (09/10/14) ......................................... 5
New in This Release............................................................................................................................................. 5
Issues Resolved ................................................................................................................................................... 5
Good for Enterprise (Good For Enterprise) – iOS v2.6.1 (Refresh) (09/02/14) ....................................................... 5
New in This Release............................................................................................................................................. 5
Known Issues ....................................................................................................................................................... 5
Good for Enterprise (Good For Enterprise) – iOS v2.6.0 (Feature Release) (08/11/14) ......................................... 6
New in This Release............................................................................................................................................. 6
Issues Resolved ................................................................................................................................................... 6
Known Issues ....................................................................................................................................................... 7
Good for Enterprise – iOS v2.5.3 (Service Release) (06/23/14) ............................................................................. 7
New in This Release............................................................................................................................................. 7
Issues Resolved ................................................................................................................................................... 7
Good for Enterprise – iOS v2.5.2 (Feature Release) (06/02/14) ............................................................................. 7
New in This Release............................................................................................................................................. 7
Issues Resolved ................................................................................................................................................... 7
Known Issues ....................................................................................................................................................... 8
1
© Good Technology 2015. All rights reserved.
Good for Enterprise – iOS v2.4.1 (Feature Release) (01/13/14) ............................................................................. 9
New in This Release............................................................................................................................................. 9
Issues Resolved ................................................................................................................................................... 9
Good for Enterprise – iOS v2.3.3 (Service Release) (12/09/13) ............................................................................. 9
What’s New .......................................................................................................................................................... 9
Issues Resolved ................................................................................................................................................... 9
Good for Enterprise – iOS v2.3.2 (Feature Release) (11/12/13) ........................................................................... 10
New Features ..................................................................................................................................................... 10
GMC Debug Setting ........................................................................................................................................... 10
Issues Resolved ................................................................................................................................................. 11
Good for Enterprise – iOS v2.2.4 (Service Release) (09/17/13) ........................................................................... 13
New Features ..................................................................................................................................................... 13
Good for Enterprise – iOS v2.2.3 (Service Release) (09/13/13) ........................................................................... 13
New Features ..................................................................................................................................................... 13
Use of GD Apps with Good for Enterprise and iOS 7 Beta ................................................................................ 13
Issues Resolved ................................................................................................................................................. 13
Good for Enterprise – iOS v2.2.2 (Service Release) (07/30/13) ........................................................................... 14
New Features ..................................................................................................................................................... 14
Issues Resolved ................................................................................................................................................. 14
Known Issues ..................................................................................................................................................... 14
Good for Enterprise – iOS v2.2.1.1591 (Refresh) (05/27/13) ................................................................................ 14
New Features ..................................................................................................................................................... 14
Issues Resolved ................................................................................................................................................. 15
Good for Enterprise – iOS v2.2.0.1575 (Feature Release) (04/29/13) .................................................................. 15
New Features ..................................................................................................................................................... 15
Good Mobile Access (Secure Browser) ............................................................................................................. 15
User Experience Changes .............................................................................................................................. 15
Issues Resolved ................................................................................................................................................. 15
Good for Enterprise – iOS v2.1.5.1551 (Service Release) (03/26/13) .................................................................. 16
New Features ..................................................................................................................................................... 16
Issues Resolved ................................................................................................................................................. 16
Good for Enterprise – iOS v2.1.4.1518 (Service Release) (03/19/13) .................................................................. 17
New Features ..................................................................................................................................................... 17
Issues Resolved ................................................................................................................................................. 17
Good for Enterprise – iOS v2.1.3.1513 (Service Release) (02/20/13) .................................................................. 17
Good Mobile Access (Secure Browser) ............................................................................................................. 17
Usability .......................................................................................................................................................... 17
Issues Resolved ................................................................................................................................................. 17
Good for Enterprise – iOS v2.1.2.1510 (Feature Release) (02/04/13) .................................................................. 18
2
© Good Technology 2015. All rights reserved.
New Features ..................................................................................................................................................... 18
Issues Resolved ................................................................................................................................................. 19
Good for Enterprise – iOS v2.0.3.1464 (Service Release 2) (11/09/12) ............................................................... 19
Issues Resolved ................................................................................................................................................. 19
Good for Enterprise – iOS v2.0.2 (Service Release 1) .......................................................................................... 20
Issues Resolved ................................................................................................................................................. 20
Good for Enterprise – iOS v2.0.1 (Priority Update) ............................................................................................... 21
Updating to iOS 6 – Known Issues..................................................................................................................... 22
Contacts Message Dialog Box Prompt ........................................................................................................... 22
Good Client Application Exit ........................................................................................................................... 22
Photo Gallery Prompt ..................................................................................................................................... 22
Good Client Application Crash Opening Zip File Attachments ....................................................................... 23
“Move” and “Delete” Buttons Disappear After Editing in a Folder .................................................................. 23
Other iOS 6 Issues ......................................................................................................................................... 23
Support for iPhone 5........................................................................................................................................... 23
External (Linked) Images within HTML Email .................................................................................................... 23
Good for Enterprise – iOS v2.0.0 ........................................................................................................................... 24
New Features ..................................................................................................................................................... 24
Unique Device Identifier (UDID) ......................................................................................................................... 25
Issues Resolved ................................................................................................................................................. 26
Good for Enterprise – iOS v1.9.10 (Service Release) ........................................................................................... 26
New Features ..................................................................................................................................................... 26
Issues Resolved ................................................................................................................................................. 27
Good for Enterprise – iOS v1.9.9 ........................................................................................................................... 27
New Features ..................................................................................................................................................... 27
Good for Enterprise – iOS v1.9.8 ........................................................................................................................... 27
New Features ..................................................................................................................................................... 27
iOS 5 Advisory Update ....................................................................................................................................... 28
Issues Resolved ................................................................................................................................................. 28
iOS Notes & Known Issues .................................................................................................................................... 29
Device Support ....................................................................................................................................................... 32
Aging Policy and Memory Footprint ....................................................................................................................... 32
Server Software Requirements .............................................................................................................................. 33
3
© Good Technology 2015. All rights reserved.
Good for Enterprise – iOS v2.8.1 (Service Release) (02/03/15)
New in This Release
•
•
Security Enhancement to address HTML Injection issue (CVE-2014-4925) which allowed a malicious email
to cause a browser window to open automatically upon opening the malicious email, subjecting the user to
a potential phishing attack. (FIRST-6954)
Security updates
Good for Enterprise – iOS v2.8.0 (Feature Release) (12/09/14)
New in This Release
•
•
•
•
508 compliance Voice-over support for email
508 compliance Voice-over support for calendar
508 compliance larger-text support
Support for iPhone6/iPhone6+ resolution
Issues Resolved
FIRSTEmail
6040
FIRSTCalendar
6047
FIRSTEmail
6620
FIRSTS/MIME
6868
FIRSTProvisioning
7401
FIRSTEmail
7552
FIRSTS/MIME
7631
FIRSTNetwork
7727
Known Issues
GFEIOSVoice-over
8804
GFEIOSCalendar
8824
GFEIOSGMA
8791
Polish characters do not display properly if “% “is in the email.
Not all calendar items sync to the device if before 1990.
GFE crashes in the decrypting-database step.
Devices sometimes fail certificate lookup.
GFE on IOS gets stuck on “decrypting.”
GFE crashes when processing more messages from the server.
Encrypted emails sometimes do not display correctly.
Intermittent connection issues for email and secure browser.
Voice-over reads weekday title incorrectly in Month view.
Invitees field contents overlap below fields if many attendees are
invited on IOS6 platform only.
NTLM auth will prompt twice when Kerberos auth proxy is enabled
and Remember Me is set to ON.
Good for Enterprise (Good For Enterprise) – iOS v2.7.0 (Feature Release) (11/25/14)
New in This Release
•
•
•
iOS 8 Compatibility
Support for iPhone6/6+
Support for handling email address change for a user*
4
© Good Technology 2015. All rights reserved.
•
Better handling for limited recipients in an email/calendar invite during Reply All. Up to 32 recipients are
displayed. A message such as the following is displayed: “Recipients cannot be edited on the device.
Updates will be sent to all recipients of the original email." (Requires GMM 8.3.0.12 or GMM 7.2.2.) For
earlier GMM versions, a message such as the following is displayed: “Cannot send an update to all
attendees in this meeting. Please edit the meeting from a laptop/desktop computer.”
•
Disabled 3rd party keyboards
* Requires Good Mobile Control Server 2.6, to be released in December, 2014, for support of Easy
Activation. Requires Good Control Server v1.8.42 or higher and GD SDK iOS 1.9.4340 and Android 1.9.1162
or higher for support of GD app interoperability
Issues Resolved
FIRSTSecure Browser
7237
FIRSTCompliance
7712
GFEIOS- File Transfer
8152
GFEIOS- Email
8443
GFEIOS- UI
8703
Known Issues
GMMSEXC Calendar
-1264
GMMSO1921
GMM
Secure Browser Client authentication with SharePoint sites
repeatedly prompt for login.
Very infrequent, random false positive indications that a device
was jailbroken.
File transfer from GFE to Polaris results in no file being
transferred.
[IOS8] GFE crash when swiping a grouped email for deletion.
[IOS6] Icon for Edge app is displayed incorrectly.
When a user SMTP name is changed, it is shown under
“Resources” when accepting/creating a message request from
Outlook.
Changing an SMTP address in a GMM environment and using
“Reset GFE” from GMC causes GFE to be stuck in starting
service.
Good for Enterprise (Good For Enterprise) – iOS v2.6.2 (Service Release) (09/10/14)
New in This Release
•
Provisioning fixes
Issues Resolved
FIRSTProvisioning
7612
Under rare circumstances, upgrading to v2.6.1 will cause a wipe
with Reason Code 22.
Good for Enterprise (Good For Enterprise) – iOS v2.6.1 (Refresh) (09/02/14)
New in This Release
•
Bug fixes to support latest iOS8 Beta release
Known Issues
GFEIOSPush Notifications
Sound and vibrate notifications not being received by provisioned
5
© Good Technology 2015. All rights reserved.
7964
GFEIOS8049
GFEIOS8152
GFEIOS8170
GFEIOS8236
GFEIOS8275
GFEIOS8285
GFEIOS8297
GFEIOS8299
GFEIOS8306
GFEIOS8316
GFEIOS8319
GFEIOS8323
GFEIOS8325
S/MIME
Attachments
devices.
GFE crashes while replying/forwarding encrypted emails.
S/MIME
File transfer from GFE to Polaris (not in background) does not
work.
GFE gets stuck at "Connecting" when trying to download an empty
attachment.
In 3 of 10 cases, decryption fails for forwarded encrypted emails.
Good Mobile Access
PDF content is not displayed.
Good Mobile Access
In 2 of 5 times, GMA crash when accessing websites in 5 tabs at
the same time.
User is not able to open pdf files from zip file.
Attachments
Attachments
Good Mobile Access
Email
Good Mobile Access
Background
Processing
Attachments, Email
Attachments, Good
File Repository
Popover location is incorrect and does not display content when
clicking on the sublink.
Incorrect position of action sheet when using the trash icon in
trash folder.
“NTLM credential required” prompt is displayed twice in cases
where the website contains sub-resources in which two different
domains are trusted.
GD app can't delegate authentication to GFE if URLScheme
<bundle_id>.sc is missing.
"Take Photo" and "Choose Photo" options are missing if invoking
attachment manager from top title bar of file viewer.
Cannot play multimedia files within zip in Docs.
Good for Enterprise (Good For Enterprise) – iOS v2.6.0 (Feature Release) (08/11/14)
New in This Release
•
•
Security enhancements
Critical bug fixes
Issues Resolved
FIRSTLogging
5095
FIRSTStartup
5770
FIRSTCalendar
5795
FIRSTCalendar
6277
FIRSTDocuments
6382
FIRSTCalendar
6503
FIRSTEmail
6932
FIRSTEmail
6937
Logging changes for debug issues.
Under certain circumstances device is stuck on "starting services."
Display name of a meeting "Resources" is not being used
consistently on calendar events
Upcoming calendar events don’t show events except for those
several days out
Unable to open file in zip file from document repository in GD
application.
Some one-day events are shown in the Good client as two-day
events.
Cannot send emails with attachments from file repository.
Some mailto links are not properly filling in recipients for new
emails.
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© Good Technology 2015. All rights reserved.
FIRST7066
FIRST7333
Email
Secure Browser
Known Issues
GFEIOSCalendar
8028
GFEIOS7818
GFEIOS8124
Calendar
Attachments
Sending email from GD apps using the GFE mail service may
cause the GFE app to crash.
Secure Browser accesses sites slowly in some cases. Browser
code optimization.
Event detail screen displays automatically at reminder time, rather
than at user request.
When an indirect invitee via forwarding accepts the forwarded
message request, the request is shown as "No Response."
Opening a specific xlsx file causes the Good app to crash.
Good for Enterprise – iOS v2.5.3 (Service Release) (06/23/14)
New in This Release
•
•
•
New tour screen demonstrating how to change fonts size
IOS8 crash fix to provision GFE
UX change: Calendar bubble color change
Issues Resolved
GFEIOS- Browser
7850
Users were not able to open GMA-unallowed websites in Safari.
Note: For this fix to take effect on user devices, the administrator
must refresh the relevant policy by making a change to its
settings, saving the change, then returning the policy to the
desired settings and saving again.
Good for Enterprise – iOS v2.5.2 (Feature Release) (06/02/14)
New in This Release
•
UI upgrade to iOS7 look and feel
•
Sunday/Monday choice for Calendar first day of the week
•
Empty Good for Enterprise trash on the device
•
Choice of font sizes
•
Easy Activation
Issues Resolved
FIRSTEmail
5378
FIRSTEmail
5587
FIRSTCalendar
5592
FIRSTGood for Enterprise
5601
Performance
FIRSTDomino Encrypted
5875
Email
[Domino] Device sends 60 copies of an email.
[iOS7] Opening HTML attachment shows HTML code
Calendar invitations allow accepting and changing old event after
newest event is accepted
Good for Enterprise application crashing during authorization.
Duplicate DEM email sent to both sender and recipient when bcc
includes the sender and recipient.
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© Good Technology 2015. All rights reserved.
FIRST5882
FIRST5965
FIRST5968
FIRST5970
FIRST5981
FIRST6030
FIRST6078
FIRST6152
FIRST6166
FIRST6240
FIRST6249
FIRST6270
FIRST6275
FIRST6276
FIRST6288
FIRST6318
FIRST6642
FIRST6776
FIRST6806
FIRST6981
Good Mobile Access
Calendar
GMA displays error 11 on accessing any webpage (server is
returning error "EGD_AUTH_DB_USER_NOT_FOUND).
Not possible to save document from Good for Enterprise to
worksite mobility application from Good.
Invitation acceptance notifications do not come to requester’s
mailbox.
Keyboard is covering text on Compose Email screen because
application is not scrolling up correctly.
Ipad shows some calendar events off by 1 hour.
Email
HTML email not rendering properly in GFE.
Calendar
Organizer calendar shows incorrect options when backend was
Domino server.
Crash upon termination on iPhone4 (iOS 7).
Interop
Calendar
Email
iPhone4/iOS7
Good for Enterprise
Performance
Reminders
Random crash.
Calendar
Phone numbers with a + in calendar cannot be called in iOS.
Email
The display name of the FROM field is empty in Email list view if
the FROM value is the same as the user receiving the email.
Cannot enter text into Rich Text Fields in Salesforce.com.
rd
3 Party app
rd
3 Party app
Lookups fail on iOS 7.0.4 in Salesforce.com.
UI
iPhone 4 and 4s input box is covered by onscreen keyboard.
Email
Good for Enterprise iOS client logs do not capture the initial letters
of subject of emails when Conversation view is ON.
When sending a URL through a meeting invite that has a space,
the URL is cut off.
Good for Enterprise client not syncing contacts with Address book
on iPhone 4 and IOS 7.1
[iOS 7.1, iPhone 4] Sync with handheld being disabled
unexpectedly, frequently.
Calendar entries are missing
Email
Contacts
Contacts
Calendar
Known Issues
GFEIOSUI
6631
GFEIOSUI
6781
GFEIOS7001
GFEIOS7011
Reminders-related crash.
Email
UI
Good for Enterprise buttons are colored incorrectly after an
attachment has been saved to Good Share.
Documents button and Export/Trash icon change incorrectly to
gray when clicking the Export icon and then clicking the Cancel
button.
Out of Office settings are lost upon device reprovision.
After the following sequence of actions, all Good for Enterprise
buttons will be grayed out: set a Good for Enterprise password,
select a URL, respond to the prompt to select a default browser,
move Good for Enterprise to the background and then back to the
foreground.
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© Good Technology 2015. All rights reserved.
GFEIOS7124
GFEISO7635
GMMSO1338
Easy Activation
Incoming call is rejected by Easy Activation process.
Calendar
Duplicate events are displayed on the device when edited
recurring meetings are accepted on the device.
Calendar event status is not in sync on the device after accepting
a meeting request with the option “no response” selected using
Outlook on a Mac.
Calendar
Good for Enterprise – iOS v2.4.1 (Feature Release) (01/13/14)
New in This Release
•
Good Access integration. When both Good Mobile Access (GMA) and Good Access or other recognized
ISV third-party secure browser are present on the device, the user is prompted to choose which browser to
use when clicking on a URL link in Email, Calendar, or Contacts. An option to designate one of the
browsers as default is also provided; the default can be changed later in Preferences.
•
Email can be composed to a recipient by clicking an email address link in a Good Mobile Access (GMA),
Good Access, or other recognized ISV third-party secure browser web page.
•
Improved background email sync utilizing iOS 7 Multitasking Enhancements (aka Background App Refresh)
from Apple. Requires iOS 7.0 or greater.
•
Initial device provision/resync fetches 500 emails instead of 100. New preference allows fetch of additional
500 emails at a time from selected subscribed folder (Exchange only).
•
Dutch language support.
Issues Resolved
GFEIOS- Security
5857
GFEIOS- Email
5870
GFEIOS- Contacts
5991
Crash while attaching file from Good Share to GFE.
Subject line is missing the first character after upgrade.
Contacts root folder can be un-subscribed.
Good for Enterprise – iOS v2.3.3 (Service Release) (12/09/13)
What’s New
The issues listed below are resolved in this service release.
Issues Resolved
FIRSTCamera
5876
FIRST5922
Calendar
If the File Repository is disabled by policy but access is granted to
the device camera, a camera icon should be displayed on the
attachment page; this icon is missing.
In weeks that cross into a new year, the date displayed in Day
view may be incorrect.
9
© Good Technology 2015. All rights reserved.
Good for Enterprise – iOS v2.3.2 (Feature Release) (11/12/13)
New Features
Improved Calendar UI
•
•
•
Cleaned up, sleek interface
Calendar week scroll bar
Quick create calendar event option
Calendar improvements for business users
•
•
•
Reply to meeting organizer or reply all to all meeting attendees from calendar event *
Forward calendar event to another *
Added list and week views
Enhancement integration with Good Share **
•
•
Add attachments to emails directly from Good Share
Multi-select attachment support
Secure Browser Pop Up Support
•
Browser now supports pop ups
Support for conversation threads
•
Grouped by subject
•
Grouped by conversation ID *
* Requires Good Mobile Messaging Server (Exchange MAPI) v7.2.x
** Requires Good Share v3.x
GMC Debug Setting
From this release of Secure Browser onward, the Secure Browser debug commands (for example,
debug://policyprint) will not function by default.
To enable the debug commands, a new GMC setting is required:
Under a device’s Good for Enterprise policy set, on the Good Mobile Access (Secure Browser) page, a new string
must be added to the “Allow access to the following Intranet domains” list:
enabledebugcommands.gmm.good
Once this updated policy syncs to the client, the debug commands on GMA will function as desired.
10
© Good Technology 2015. All rights reserved.
Issues Resolved
GFEIOS- UI
3029
GFEIOS- Calendar
3208
GFEIOS- Email
3435
GFEIOS3578
GFEIOS3632
GFEIOS3670
GFEIOS3699
GFEIOS3774
Localization
GFEIOS3775
GFEIOS3915
Calendar
GFEIOS4005
GFEIOS4103
Email
GFEIOS4369
GFEIOS4537
GFEIOS4673
GFEIOS4790
GFEIOS4793
Calendar
GFEIOS4865
GFEIOS4887
GFEIOS4945
GFEIOS4971
GFEIOS4998
GFEIOS5024
UI
Logging
Email
Calendar
Calendar
Email
Preferences
Email
Calendar
Calendar
Calendar
Contacts
Email
Email
UI
Sync
Good for Enterprise client compose or reply email screen adds a
blank row when changing keyboard from Chinese to English.
Calendar event details are not displayed after selecting View
Event from Good for Enterprise client password entry screen.
Good for Enterprise client may crash after adding a double byte
character to the email body when the email body is already at the
maximum allowed character count.
Email attachment manager labels overlap when zip files are
viewed in languages other than English.
Good for Enterprise client may crash when send log action is
cancel during the creation of a feedback email.
Email attachment manager add file button is incorrectly displayed
if the GMC policy blocks sending a file by size.
A meeting that spans two days incorrectly displays as one all day
event in the Good for Enterprise client Calendar.
Modifying an accepted meeting Show As status in Outlook to
tentative incorrectly displays on the Good for Enterprise client as
tentatively accepted.
Meeting requests sent to an Exchange personal distribution list
are not received by invitees.
Good for Enterprise client is incorrectly sending an identifier rather
than a name when recipient is an Exchange personal distribution
list.
Unable to delete a Domino meeting invitation that has been
updated from the Good for Enterprise client Trash folder.
Domino Out of Office auto response is truncated on Good for
Enterprise client when the total size of the auto response is 1.38
KB.
Good for Enterprise client displays an Exchange recurring event
date range as one day shorter then scheduled in the event detail.
The top right buttons in iPad email view are active in an empty
folder after cancelling compose email screen.
Exchange recurring meeting series invite is shown as Out of Date
after updating a single occurrence of the series.
The from information is not included in the original data section
when Reply or Reply All from a calendar event detail.
Calendar event buttons for the invitee are not available in the
event detail reminder view after viewing an event from an event
reminder on an iPhone.
Upper right icon touch is offset on iOS 7 (Apple issue).
Contact data can incorrectly be selected during search process on
iOS 7 (Apple issue)
Conversation thread count is shown as 0 when conversation
threading is enabled during search process.
Unicode special characters are incorrectly displayed as symbols.
Black screen may be displayed after launching Good for
Enterprise client.
The Good for Enterprise client may crash on password entry.
11
© Good Technology 2015. All rights reserved.
GFEIOS5616
GFEIOS5692
113254,
GMAIOS
-502
GMAIOS
-783
GMAIOS
-793
FIRST4042
FIRST4116
FIRST4490
FIRST4498
FIRST4564
FIRST4570
FIRST4593
FIRST4627
FIRST4682
Push Notifications
Good for Enterprise client badge number increments incorrectly.
Email
Calendar
Edit icon is missing when folder name is greater than 16
characters.
Trying to view a large pdf file may cause the application UI to be
frozen for a few seconds while the file is being downloaded. UI
will unfreeze after the file is fully downloaded.
Switching from WIFI to 3G may cause the Good for Enterprise
client to crash.
Reproducible crash on initiating a file download when the file save
was cancelled in a previous download attempt.
[Domino] Calendar not syncing.
Email
Signed Emails are not reporting accurate "signed" times.
Editing
Auto correction with new Good App.
Connectivity
iPad device stops synchronizing and requires a reprovision.
Password
Password policies react differently on iOS and Android.
Connectivity
iPhone Secure browser receiving connection error 10.
Connectivity
Reprovisioning required to recover Good for Enterprise operation.
Memory
[Domino] [iOS R6] Good for Enterprise crash with low memory.
Calendar
FIRST4686
FIRST4704
FIRST4805
FIRST4852
FIRST4901
FIRST4963
FIRST5032
FIRST5049
FIRST5053
FIRST5310
FIRST5318
Editing
Email
[Domino] Calendar Notification received when a user is accepting
or rejecting a meeting are not synched to the Notes client trash bin
after deleting them from the device.
Able to copy and paste outside of Good with 3rd party app via
Clipboard Manager and History.
When the password expires you can reuse a previous password
by entering it in 3 times.
Email truncation issue in previous Prevue release.
Tasks
Synced tasks are turning on reminders in Outlook.
Connectivity
Ipad connectivity issues.
Email
[Domino] Messages failing to send to addresses not in the
address book.
Connection problems via the Good for Enterprise client
application.
When one instance of recurring event is canceled, can't tell which
instance it is.
Good contacts being used in device dialer.
Secure Browser
Secure Browser
Secure Browser
Password
Connectivity
Calendar
Contacts
Email
Editing
When an email with attachments is forwarded and the user
chooses to not include them, email gets stuck in Drafts.
After downloading doc, when navigating away and back, doc is
not displayed
12
© Good Technology 2015. All rights reserved.
FIRST5323
FIRST5056
Policy
[Domino] Button is disabled by policy but is not grayed out.
Security
Bug fixes with Auth-Delegation with GD Apps
Good for Enterprise – iOS v2.2.4 (Service Release) (09/17/13)
New Features
•
This service release provides minor enhancements to improve battery life in some situations.
Good for Enterprise – iOS v2.2.3 (Service Release) (09/13/13)
New Features
•
Security enhancements
•
Support for iOS7 Beta compatibility. This is required for continued support of such Good for Enterprise
Client features as the following when upgrading the device to iOS7:
o
“Open in” with GoodShare and other ISV applications (see following section)
o
Authentication delegation
o
Calendar conference dialer
o
Proper rendering of various UI artifacts
Use of GD Apps with Good for Enterprise and iOS 7 Beta
•
GD users must upgrade their GD apps to be compatible with GD version 1.4.4079 or above before
upgrading their device to iOS7. Otherwise, their GD apps will be locked after the iOS7 upgrade.
•
Only GD version 1.4.4079 apps are supported on iOS7.
•
Good for Enterprise 2.2.3 is required for use with GD apps. GFE2.2.2 will return an error such as
“Access Blocked… auth app is not installed….. com.good.gmmiphone.enterprise” when provisioning
GD apps.
•
Users may receive an error such as “Access Blocked… auth app is not installed….. com.good.gd.gfe”
when provisioning a GD app. Workaround: bring Good for Enterprise to the foreground several times
before provisioning the GD app (GD-2199).
Issues Resolved
FIRSTEmail
5307
FIRST4999
FIRST4682
Email
GFEIOS4205
GFEIOS4701
GFEIOS-
Conference Dialer
Calendar
Email
Email
Good for Enterprise is unable to distinguish between embedded
images and regular attachment when HTML is off and therefore
does not prevent modification/deletion on forward.
Main email list view contains extra section headers.
Calendar notifications received when a user is accepting or
rejecting a meeting are not synched to the Notes client trash bin
after deleting them from the device.
Conference dialer from Calender events does not display correctly
on iOS 7.
Unable to enter password for encrypted zip file attachments on
iOS 7.
Up and down arrow is not displayed in email detail view on iOS 7.
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© Good Technology 2015. All rights reserved.
4792
GFEIOS4865
GFEIOS4897
GFEIOS4971
UI
Upper right icon touch is offset on iOS 7 (Apple issue).
Email
Cancel button in camera action item is nonresponsive in area that
overlaps the attachment bottom tool bar.
Unicode special characters are incorrectly displayed as symbols.
Email
Good for Enterprise – iOS v2.2.2 (Service Release) (07/30/13)
New Features
GMA (Secure Browser) performance improvements in the areas of:
•
Network reliability and reduction of network errors,
•
Speed of initial connection to GMM Server
•
More efficient use of established network
Issues Resolved
Secure Browser
GMAIO
S-645
GMAIO
S-663,
GMAIO
S-694
GMAIO
S - 688
Secure Browser
GMAIO
S-735
Secure Browser
Reduction of certain network errors when user tries to load
another web page five minutes after loading a page, regardless of
putting the Good for Enterprise client in the background.
Crashes seen when using GMA to load various websites.
Secure Browser
Fix for intermittent connection errors as a result of “Error-2” issues.
Also improves the thread safety of Session4.
Secure Browser
A crash in ProxyClientConnector has been fixed which occurred
when the user launched the Good for Enterprise app and selected
the GMA tab.
Addresses issue when attachments and GMA cannot connect until
an application restart.
Known Issues
Issue
ID
Feature/Component
Description
GMAIO
S-714,
GMAIO
S-672
Secure Browser
Users may see “Error -2” or “Error 10” errors when trying to load a
webpage after initial provisioning and also when they leave the
GFE/GMA application to use different applications on the device
and put the GFE/GMA application in the background for several
minutes. The workaround is to wait a few seconds to load the
page again or restart the Good for Enterprise app.
Good for Enterprise – iOS v2.2.1.1591 (Refresh) (05/27/13)
New Features
Good for Enterprise – iOS v2.2.1 Prevue GE refresh release addresses customer-reported and known issues.
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© Good Technology 2015. All rights reserved.
Issues Resolved
113342 Compliance Manager
114103
Email
114785
Contacts
115921
Email
Good for Enterprise client that was out of compliance under
certain circumstances does not report itself as being back in
compliance.
Moving emails on Domino email server is not correctly sync’ed to
the Good for Enterprise client.
Good for Enterprise client database unable to clear GAL search
records which caused the Good for Enterprise client to stall.
Email silently saved to Drafts folder due to server-side sending
errors.
Good for Enterprise – iOS v2.2.0.1575 (Feature Release) (04/29/13)
New Features
Good for Enterprise – iOS v2.2.0 feature release provides the following features and addresses customer-reported
and known issues relating to use of the Secure Browser.
•
•
•
•
•
Pull to Refresh performance enhancements
Instant viewing of saved ZIP files
Send us your Feedback through Preferences
Customizable Email Classification Markings
User storage space for email increases from 10MB to 50MB (refer to Aging Policy and Memory Footprint for
more). Requires a fresh install of Client 2.2, not an upgrade.
New in Good Mobile Access (Secure Browser):
•
Tab browsing – Ability to open up tabs for more efficient browsing of multiple web pages. (Up to 5 tabs on
th
IOS devices except for IPhone 3GS, iPad1, and Ipod Touch earlier than 4 generation, where a maximum
of 2 tabs can be opened.)
Note: Some new features in this client version may require the latest Good Mobile Messaging Server and/or Good
Mobile Control Server to function correctly. Any such features will not be displayed in the Good for Enterprise user
interface if the user’s device is connecting with an older GMM/GMC.
Good Mobile Access (Secure Browser)
User Experience Changes
The progress bar on the Secure Browser is no longer used to indicate status of a web page loading. On
iPhone/iPod Touch devices, the device activity indicator can be used for indicating when GMA is loading new web
page-related content. On iPad devices, there are downloading indicators on the top left corner of each tab. If a user
clicks on a link, the browser’s top menu bar is displayed to the user after the page has been loaded. A user can also
see the browser navigation bar by tapping on the top of the main browser screen.
With Client v2.2.0, the user will no longer be prompted for permission to use the Unique Device Identifier. If the user
performs a factory reset (erases all device content and settings), their PIN, even if set not to expire, cannot be used
to reinstall GFE.
Issues Resolved
102708
Calendar
102788
104461
Calendar
Calendar
Editing an appointment to All Day event creates two full days
event on the next/previous date.
Random Client crash during Calendar sync operation.
[iOS6] “Cancel” button label is cut off on “add a conference code?”
popup.
15
© Good Technology 2015. All rights reserved.
107592
Calendar
109581
Calendar
109633
UI
109770
Email
110019
110285
Email
UI
110837
110900
110938
Email
Email
Email
110952
UI
111259
111774
112233
Secure Browser
Email
Email
112272
112998
Email
Email
113339
Secure Browser
When viewing Calendar, clicking the advance button randomly will
pushes user back to the previous month rather than moving to the
next
Delegator can’t receive invitation of message request when
message request is sent to both manager and assistant.
The input box can’t display completely when rotate screen to
landscape mode after client is locked out
Fax Numbers from Outlook show as Business Fax but show as
Home Fax when synched in Native Contacts.
Good for Enterprise fails to decrypt database. (random).
The meeting information is truncated in email detailed view if
double-bytes symbols were used.
Bad Rendering performance for certain complex pdf files.
Edit button is not disabled when opening an empty folder.
The Cancel/Send buttons on Compose are missing after multiple,
rapid rotations of the screen on the iPad OS5.x
Folder select prompt appears unexpectedly on top of toolbar in
email detail view.
Cache not getting cleared up.
Crash occurs when viewing pictures in landscape mode.
[iOS 5.x] In rare cases, when moving to a folder other than the
Inbox, the “Inbox” folder name is displayed for the new folder.
Additionally, swipe-to-delete in the email list view may cease
functioning. Workaround: upgrade the device to the current iOS
version.
Localization Improvements for large draft files.
Client Crash under rare circumstances when opening a specific
PPT file.
Sometimes, users may get several invalid SSL server certificate
warnings for a host (website) if a web page has sub-resources
(i.e., images) from the same server that Good Mobile Access
cannot verify as being valid.
Good for Enterprise – iOS v2.1.5.1551 (Service Release) (03/26/13)
New Features
Good for Enterprise – iOS v2.1.5 service release addresses customer-reported and known issues relating to use of
the Secure Browser.
Issues Resolved
110398 Secure Browser
110834
Secure Browser
113301
Secure Browser
A “Connection error (SSL)” was sometimes displayed when a user
attempted to access an SSL website. Refreshing the page
dismissed the error.
Web pages were sometimes displayed incorrectly (missing
graphics) if some components on the page were hosted on
servers requiring a connection to be constantly re-established
(absent or low http keep-alive setting).
Users were unable to access web sites that accepted (but did not
require) client certificate authentication.
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© Good Technology 2015. All rights reserved.
Good for Enterprise – iOS v2.1.4.1518 (Service Release) (03/19/13)
New Features
Good for Enterprise – iOS v2.1.4 service release addresses customer-reported and known issues relating to use of
the Secure Browser and the transfer of files between Good for Enterprise and Good Dynamics applications.
Issues Resolved
110839 Secure Browser
112830
Users may see redundant warning prompts related to SSL server
certificate validation even after electing to continue to connect to
(trust) a host for which Good Mobile Access had previously
displayed a SSL server certificate warning. This occurs when the
host is behind a load balancer.
Anchor tags cause HTTP 404 errors when a web proxy is used.
Secure Browser
Good for Enterprise – iOS v2.1.3.1513 (Service Release) (02/20/13)
This service release corrects an attachment issue.
Good Mobile Access (Secure Browser)
Usability
Good Mobile Access (Secure Browser) on IOS version 2.1.3 checks for the validity of SSL server certificates. Selfsigned certificates are not supported unless the root certificate of the SSL certificate is in the device keystore. If the
root certificate is not in the device keystore, users may see certificate validation prompts to either Cancel or
Continue to access the website.
If the user tries to access a website (e.g., www.good.com) behind a load balancer and is passed to different hosts
with distinct hostnames (e.g., www1.good.com, www2.good.com) and self-signed certificates, the user may see a
certificate warning prompt for each host behind the load balancer.
Workarounds:
•
•
•
Have the SSL server certificate be signed by a certificate authority with a root certificate pre-installed on
IOS 5/6 devices: http://support.apple.com/kb/HT5012?viewlocale=en_US&locale=en_US.
If Good Management Control’s Mobile Device Management feature is being used already, deploy the root
certificate to the device keystore by creating a wifi (Enterprise) profile.
If the customer chooses to turn off this security feature, in Good Management Console add the keyword,
disablecertwarning.gmm.good to the “Allow access to the following Intranet domains” list within the Good
If the user elects to “Continue” onto a website after the warning, that user’s preference persists after the Good for
Enterprise client restarts or is upgraded. If the user selects “Cancel” after being prompted, Secure Browser will
prompt the user when the user goes back to the website again.
Issues Resolved
94911
Public Certificate
105141
106805
111843
Email
Attachments
A recipient’s public certificate will not be found if the recipient is
picked from the GAL search results when sending an encrypted
email, even if the certificate has been saved in Contacts.. The
user must choose the recipient from his/her Good contacts to
compose and send an encrypted email to the recipient.
Message arrival out of order; email headers not displaying
correctly.
Attachments sometimes hang during download, in “Connecting…”
state.
17
© Good Technology 2015. All rights reserved.
Good for Enterprise – iOS v2.1.2.1510 (Feature Release) (02/04/13)
Note: For users who installed 2.1.0 instead of 2.1.2, Apple push notifications will not work when the Good for
Enterprise Client is not running. For users who installed 2.1.1, note that 2.1.2 includes security enhancements.
New Features
Good for Enterprise – iOS v2.1.0 feature release includes new features and addresses customer-reported and
known issues.
•
Email
o
o
Dramatically improved delivery performance for new email to the user’s device Inbox
Email list “Pull to Reconnect” feature: reconnects device to Good Operations Center
•
iPhone 5
o Full screen-resolution support
•
iOS Notifications - Separate sound settings
o Allow users to specify separate custom sounds for push email and calendar notifications
o Separate push notification settings for turning on/off email badge, sound for email, and sound for
calendar reminder
o Note: Currently for Exchange customers only. Requires the latest Exchange infrastructure (GMC
2.3.0, GMM 7.1.0)
•
Dynamic toolbar Calendar icon displays current date
•
Domino Out-of-Office support – Allows the user to set the start and end dates out of the office. Note:
This feature requires the latest Good for Enterprise Domino server (GMM 7.0.2).
•
Good Prevue (Priority Access) (refer to the Prevue GA Priority Access Planning Guide for details)
•
Ability to control Siri dictation via a GMC Messaging policy (requires GMC 2.3.0)
•
Good Dynamics: Support for Single Sign On between Good for Enterprise and Good Dynamics applications
- AppKinetics Integration; Good for Enterprise authentication delegation; secure data transfer (save/send)
between Good for Enterprise and any GD app
•
Domino encrypted email (Phase II) (support for creating, forwarding, and replying to encrypted email)
•
Localization: Portuguese (Brazilian) and Japanese
•
Hebrew support: During email composition, Hebrew characters are supported in right-justified format;
recipients will received the email in left-justified format. (Android OS 2.3 to 4.0; higher versions contain this
support within the OS.)
New in Good Mobile Access (Secure Browser):
•
Compliance with “Disable Redirect to Native Browser” policy – IT admin may set a policy to not allow
redirecting the user to Safari. If the website is not part of the allowed list, then the end user will see the
prompt “The website you are trying to access is blocked by IT security policy”. (Requires GMC 2.3.0)
•
Compliance with blocking of Non-fully qualified domain (NFQD) policy - On GMC 2.3, IT Admin may
set a policy to not allow users to get to non-fully qualified domains. (Requires GMC 2.3.0)
•
SSL Server Certificate Validation – For added security, GMA will alert the user if the SSL server
certificate on the server is not valid (i.e. expired). GMA will allow a user to decide to continue with
accessing the website.
•
Compliance with policy to disallow access to websites with non-valid server SSL certificates - GMA
will comply with the new GMC 2.3 flag, which can block accessing websites with invalid SSL server
certificates.(Requires GMC 2.3.0 server)
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© Good Technology 2015. All rights reserved.
•
Save Files From Websites to Docs Repository – Download files (office documents, pdfs, and media
files) to the Docs repository of Good for Enterprise app.This requires GMC File Repository policy to be
Enabled.
•
Open Files from Websites via 3 Party Apps (Good Dynamics applications) – Be able to open files
(office documents, pdfs, and media files) using Good Dynamics and other third party applications based on
IT policies. This feature depends on policies set in GMC.
•
SSL client certification authentication – Support mutual authentication using SSL client certificates (soft
token). Currently for Exchange customers only. Requires the latest Exchange infrastructure (GMC 2.3.0,
with Self Service Portal and GMM 7.1.0).
•
Support for Phone Number Dialing and Email Compose from websites - Phone numbers and email
addresses on websites are now highlighted and actionable (for making phone calls and email compose via
Good for Enterprise)
•
Better URL/progress bar user experience - GMA will display the URL progress bar when user clicks on a
URL on a page.
•
Additional Kerberos Configuration Support - Support for additional Kerberos configurations. Refer to the
Good Mobile Access (Secure Browser) Guide for details.
rd
Issues Resolved
103691 Secure Browser
104376
104739
Statistics
Security
105248
UI
105357
Email
109033
Proxy Settings
Corrects problem with clearing the cache when a web server
sends an http POST redirect.
Some errors appearing in iOS statistics report.
Device or application crashes in the middle of a save state can
cause a handset to be wiped under Reason Code 13. Reason
Code 13 should only be triggered in the event of a jailbreak.
Documents and Camera buttons missing from attachments screen
on initial install.
BCC recipients visible on emails when sent from older Good for
Enterprise Client (1.9.10.1360) to newest (2.0.1.x) on older GMM
servers.
User is able to edit device proxy settings using a debug command.
Good for Enterprise – iOS v2.0.3.1464 (Service Release 2) (11/09/12)
Good for Enterprise – iOS v2.0.3 service release addresses customer reported and known issues. There are no
new features in this release. Key issues addressed include:
•
For iOS 6, Good for Enterprise crashes and disables sync of Good for Enterprise contacts to the iOS
contacts app when a user selects “Deny” when prompted for permission to access Contacts
•
For iOS 6, the “Move” and “Delete” buttons disappear after tapping “Edit” to delete multiple emails from the
inbox. Individual emails can still be deleted using the swipe delete button.
•
Customer-specific issues and enhancements
Issues Resolved
96822
Email
102051
Secure Browser
103293
103294
Disclaimer Screen
Corporate groups do not show up when searching Corporate
directory without Internet address.
Secure Browser pages do not display correctly because the
correct page body length is not returned.
Send or Save pop-up displayed over Disclaimer screen.
19
© Good Technology 2015. All rights reserved.
104094
104189
Email
UI
104828
Compliance
105084
105146
105150
Contacts
105105
105249
Email
105357
105425
Email
Tasks
105416
105518
Calendar
GMA
105553
Email
105570
Email
105662
Copy/Paste
106000
107198
107701
Performance
Logs
GMA
---
Contacts
(Domino) Device crashes after upgrading to 2.0.
The app will crash if the user taps “Accept” on the Disclaimer
screen a second time after entering a password and while the app
is loading.
The Good app causes an MDM compliance error via the
Application Exceptions rule.
[iOS6] Client exits at startup after displaying a warning, when the
user has turned off the device privacy setting (“Don’t Allow”) for
Good while the Good preference for “Sync with Device” is turned
on. Restarting the Good app turns off “Sync with Device” and the
app behaves normally. Workaround: turn on the device privacy
setting for Good.
[iOS6] Tapping Edit in the Inbox a second time, after using the
Edit screen to delete emails, causes the Move and Delete buttons
to disappear. Individual emails can still be deleted using the swipe
Delete button.
[Domino] Missing recipients in BCC field.
[iOS] GMM receives multiple task Save messages even when task
is unchanged.
Calendar sync issues
GMA is not using 20ubject20 and is defaulting to NTLM when the
URL contains hosts without any domain.
(Domino) Able to circumvent “Do not allow data to be copied from
Good application” security setting.
iO6 crashes when attempting to open password-protected pdf
attachments.
Clipboard Exposed even though policy set does not allow copy
and paste to or from Good for Enterprise Client.
iOS 6 users may experience random crashes.
Noisy client log entries affecting supportability.
When a cookie is deleted with JavaScript in the Good Secure
Browser, it is still sent to server.
Customize message in IOS6 alert to Allow/Deny access to native
Address Book.
Good for Enterprise – iOS v2.0.2 (Service Release 1)
Good for Enterprise – iOS v2.0.2 service release addresses customer-reported and known issues. There are no
new features in this release. Version 2.0.2 is also certified for iOS 6 and iPhone 5. Key issues addressed include:
•
Contact sync from Good for Enterprise app to iOS contacts app randomly becomes disabled
•
Preferences option to sync the Good for Enterprise contacts to the iOS contacts app can become grayed
out or disabled randomly
•
The Good for Enterprise application may crash when downloading a zip file from an email or calendar
appointment on devices running iOS 6
•
Good secure browser Kerberos authentication enhancement: Auto detect the realm for Kerberos
authentication so users don’t have to enter the fully qualified Added Secure Browser Changes.
Issues Resolved
Provisioning
Device Identifier value, UDID or random ‘k’ value assigned if a
20
© Good Technology 2015. All rights reserved.
Calendar
102834
103016
103027
103175
103652
103379
103457
104287
104800
Contacts
Sync
Contacts
GMA
Attachments
S/MIME
Attachments
Contacts
user selects Deny, is visible during OTA in the Welcome screen
and in the Preferences About screen in order to provide an IT
Admin the ability to locate a user’s device in a GMC.
The number of requests sent by the Good for Enterprise client
during the client upgrade process is reduced for Calendar events
with attachments.
Contact sync from Good for Enterprise Client to device native
contacts randomly becomes disabled.
Good for Enterprise client may crash when brought to the
foreground after being in the background for longer than 10
minutes.
The Preferences option to sync the Good for Enterprise contacts
with the device native contacts can become grayed out/disabled
randomly. Workaround: Force exit from Good on the device
(remove the Good icon from the multitasking toolbar), relaunch
Good, and manually turn on the option.
GMA cookie issues addressed.
Attachments error code 13 may randomly occur when
downloading attachments. Workaround: Force kill the application
and restart.
Performing a smartcard setup from Preferences is not working
when the password policy is CAC PIN.
Good for Enterprise client may crash when downloading a zip file
from an email or calendar event on devices running iOS 6.
The Preferences option to Sync with Device may falsely report
that the device is already syncing contacts to another account
even though no other accounts are currently syncing to the
device. Note that this message will still displayed in iOS 6 if
the device Good privacy setting is OFF and the user tries to turn
Sync with Device on in Good Preferences. (Refer to “Updated to
iOS6 – Known Issues in the section below.)
Good for Enterprise – iOS v2.0.1 (Priority Update)
Good for Enterprise – iOS v2.0.1 addresses three issues present in v2.0.0. There are no new features in this
release. These are the issues addressed in Good for Enterprise v2.0.1:
•
Stalled Domino synchronization - Domino end users in some cases experienced sluggish or stalled
synchronization when upgrading their devices to v2.0.0. v2.0.1 resolves this problem.
•
Contact Notes field truncation - The Contact Notes field would be truncated in Exchange Outlook and
Domino Lotus Notes when a user had more than 4KB (Exchange) or 2KB (Domino) of data in the Contact
Notes field. The service release prevents the truncation by not synchronizing changes to the Contacts
during upgrade. Good Mobile Messaging Server hotfixes for Exchange and Domino prevent truncation of
the Notes field by not allowing synchronization of the Notes field on a contact where the currently saved
notes on the server are larger than the 4KB/2KB limit.
•
Lotus Notes Group Contacts issue - Group Contacts were incorrectly moved to My Contacts on the Domino
server and in the Lotus Notes application.
21
© Good Technology 2015. All rights reserved.
Updating to iOS 6 – Known Issues
Contacts Message Dialog Box Prompt
When users upgrade to iOS 6, they will be prompted with the dialog box shown below. The dialog box appears due
to new privacy settings introduced in iOS 6 and occurs upon initial launch of the Good for Enterprise application
after upgrading to iOS 6.
Selecting OK will allow the Good for Enterprise contact sync feature to continue functioning if enabled by the user in
the Good Preferences tab (Contacts – Sync with Device). For users who select Don’t Allow, the Good for Enterprise
contact sync feature will not sync contacts because it will be prevented by the new iOS privacy feature.
Choosing “Don’t Allow” will set the device Good Privacy setting to Off (this is a new iOS privacy feature) and turn off
the “Sync with Device” setting in Contacts Preferences in the Good app; choosing “OK” will set the device privacy
setting to On and will allow Good to sync to the device if contact sync is enabled from within Good. In either case,
the Good app will then start up and run normally.
If the device privacy setting for Good is Off and the user then attempts to turn on “Sync with Device” in Good
Preferences, the operation will not be allowed. The message displayed may be confusing, and will be updated
in a future release: “Your device is configured to synchronize contacts using another applications. Disable contact
synchronization from device Settings before enabling this option.”
The user can turn off “Sync with Device” in Good even if it is set to On in the privacy settings.
If the user at any point turns off the device Privacy setting for Good while it is set to On in Good Preferences, Good
will start up, display an error dialog, and exit when the user clicks “OK.” The user can launch the Good app again
and it will then start up with “Sync with Device” set back to Off. Setting the device Privacy setting for Good Contacts
to On avoids this issue. (See also the following section, “Good Client Application Exit.”
Note: If the user’s native contacts contained a Good group with contacts before upgrading to iOS 6, that group and
its contacts will persist after the upgrade, even if the device privacy setting is set to Off using the “Don’t Allow”
button.
Good Client Application Exit
If the Good Mobile Control policy “Messaging -> Contacts -> Enable access to Good Contacts” is unchecked
(disabled) and the user selects “Don’t Allow” when prompted by the initial dialog box, the Good app will exit.
Retrying the Good launch will have the same result.
Workarounds:
1. Selecting OK on the dialog prompt will allow the Good Client application to function normally, without
enabling contact sync with the device.
2. Enabling the Contacts Privacy setting in the native device settings for Good by setting to “ON” (unless the
GMC password policy is enabled).
Note: These workarounds do not work for users on iPhone3GS upgrading from iOS 5.1.1 to iOS 6.0, when selecting
“Don’t Allow.” Freshly provisioned users already on iOS6 on any iOS device can use the workarounds.
Photo Gallery Prompt
Note: The following feature requires Good Mobile Control 2.2.0.299 or later and Good for Enterprise Photo Gallery
Use feature to be on.
22
© Good Technology 2015. All rights reserved.
In iOS 6 a privacy setting is created for Good Photos in the device settings. Accessing the device photo storage
from the Documents tab or by composing an email with attachment will display the following prompt.
Selecting “OK” will allow the Good for Enterprise Photo Gallery Use feature to operate normally. Selecting “Don’t
Allow” will deny user access to the native photo gallery.
If “Don’t Allow” is selected and the user desires to use the photo gallery, the Photos privacy settings for Good will
need to be turned “ON” in the native device settings.
Good Client Application Crash Opening Zip File Attachments
The Good client application will crash when opening a zip file attachment. There are no known workarounds and
users will need to open zip file attachments from their desktop.
Good will be issuing a fix in the next iOS Service Release.
“Move” and “Delete” Buttons Disappear After Editing in a Folder
The “Move” and “Delete” buttons will disappear when attempting to “Edit” in the mail folder under the following
circumstances:
•
In a folder (Inbox) select “Edit”
•
Select any item(s)
•
Select “Delete” and confirm the deletion
•
Select “Edit”
After performing the steps outlined above the “Move” and “Delete” buttons will disappear.
Workaround: The Good client application will need to be restarted by force-closing the application (that is, the user
will need to double-tap the menu button on the device, press and hold the Good icon, and close).
Other iOS 6 Issues
•
The “Cancel” button label is cut off on “Add a conference code?” pop-up.
•
Client crashes after opening an attachment zip file.
•
When the Good app is brought back from the background, the connection/download status for any large zip
files is not displayed.
Support for iPhone 5
This release supports iPhone 5. Note that iPhone 5 displays the Good app in letterbox (landscape) and pillar box
(portrait).
External (Linked) Images within HTML Email
Note: This section applies to Good for Enterprise iOS client version 2.0.1, but not to version 2.1.0 and
higher.
For iPad 1, iPad 2 and iPad 3 devices running Good for Enterprise iOS client version 2.0.1, external (linked) images
within HTML email may be displayed in the Good app as question-mark icons. When the GMA Secure Browser
23
© Good Technology 2015. All rights reserved.
feature is enabled, it blocks the transmission of all images from sites that have not been specifically white-listed in
the GMC policy used by the device. This blocking occurs in iPad devices even when Secure Browser is not
enabled.
To allow the display of linked images in HTML email, add the domain routesubresources.gmm.good to the GMC
Secure Browser policy whitelist. To do so:
1. In GMC, navigate to the policy that is applied to the device.
2. Navigate to the Plugin Policies > Good Mobile Access (Secure Browser) page.
3. Add routesubresources.gmm.good to the “Allow access to the following Intranet domains” field.
4. Click Save. The policy change will be automatically applied to all devices currently using the policy.
If GMA Secure Browser is not enabled, enable it in the GMC Settings tab. Then enable it in the handheld policy to
be used by the devices, and add the domain routesubresources.gmm.good to the policy whitelist following steps
1-4 above.
When the Secure Browser icon is displayed in the Nav Bar, the user should tap it, and at the prompt enter a
network credential to authenticate with GMA; then close the Secure Browser.
Good for Enterprise – iOS v2.0.0
New Features
•
User Interface Facelift with Bolder colors, new icons, new start-up screen, and many great changes to
make the Good client more appealing and friendly than ever.
•
Customization of Navigation Bar: Customize the order of icons on your Good client’s navigation bar to
accommodate best how you want to use Good.
•
Calendar Attachments , improving users’ calendar experience.
•
Tasks and ToDo’s Manager : The best way to easily organize your tasks with minimal effort. You can
quickly create, view, and edit tasks and navigate between different task statuses with minimal number of
taps. (Recurrent tasks are not supported in this release.)
•
Contacts Sub-Folders : View contacts’ groups (folders) from your Exchange Outlook in your Good client.
•
Support for *MSG File Attachments in Emails : Mobile users can now open, view, and save *MSG
attachments in Good client (plain text only)
•
Secure Photo Capture and Attachment : Need to quickly photo-scan sensitive notes from the white
board? Now you can take a photo securely from within your Good client, attach it to emails, and even save
it in Good File Repository! You can also attach photos from your device’s photo gallery and email them
securely using your Good client.
•
Good Mobile Access – Secure Browser Improvements and New User Experience : New securebrowser design with unique title and navigation bars and a home button icon to enhance user experience.
In addition, added support for Kerberos, HTML5, and websites’ pop-up windows.
•
Email Classification Marking : Easily classify and mark emails to promote security awareness and
address regulatory requirements
•
File ‘Import-Only’ Policy : Enhanced security controls for IT admins; specify whether users can only
rd
import but not export files to 3 party document handling apps from Good client (this is an extension to the
File Handling Policies introduced in Q4, 2011)
•
Domino Encrypted Email : Adding support for reading of Domino-encrypted emails.
•
Support for More iOS5 MDM Capabilities : Volume Purchase Program, application blacklist and
whitelist, and password configurations for more WiFi enterprise network types.
1
1
2
2
3
3
3
3
4
3,5
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© Good Technology 2015. All rights reserved.
•
Enhanced App Distribution Capabilities : Increase app management efficiency with new appmanagement tools for IT admins.
•
Danish Language Support
3
Footnotes:
1.
This feature requires upgrading to the new Good Messaging Server software for Exchange or Domino—targeted for
availability prior to the client release.
2.
This feature requires upgrading to the new Good Messaging Server software for Exchange—targeted for availability
prior to the client release.
3.
This feature requires upgrading to the new Good Mobile Control software that is targeted for availability prior to the
client release.
4.
This feature requires upgrading to the new Good Messaging Server software for Domino that is targeted for availability
prior to the client release.
5.
This feature will only work on iOS 5.x and later devices; handhelds must belong to a Policy Set with MDM enabled.
Unique Device Identifier (UDID)
(Note: The Good for Enterprise iOS Client v2.2 no longer uses the Unique Device Identifier. The following text
applies to v2.0 and v2.1 only.)
Due to privacy concerns, Apple is now requiring all applications using the Unique Device Identifier (UDID) to obtain
user authorization. As a result, users will be prompted to allow the Good for Enterprise app to use the UDID when
they upgrade or install this release. If existing users do not allow use of the UDID, they will need to re-provision
Good for Enterprise.
Good Technology uses the UDID to uniquely identify the device. If the user denies use of the UDID, Good
Technology will generate a random number as a method for uniquely identifying the device. This number will always
start with a k.
When users upgrade or install this Client version, a pop-up message will display requesting use of the users’ UDID:
There are three possible scenarios:
•
Existing users upgrade to v2.0 and “Allow” the UDID request: No further action is required.
•
Existing users upgrade to v2.0 and “Deny” the UDID request: If existing users do not authorize the use
of UDID, they will need to re-provision in order to proceed. (Otherwise, they’ll receive a “Device already in
use” error when they enter their PIN during the upgrade.) The Good for Enterprise app will prompt the user
with this information:
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© Good Technology 2015. All rights reserved.
Note that if the user needs to re-provision, you, the IT admin, may need to delete the user from Good
Mobile Control and issue a new PIN.
•
New users install v2.0: Good will provision regardless of whether the user chooses to “Allow” or “Deny”
the use of the UDID.
Issues Resolved
94661
WiFi
97326
97507
Localization
Localization
98203
99478
Applications
Localization
99804
S/MIME
100115
100129
Email
Secure Browser
100364
Email
100426
Performance
100771
101307
Email
Secure Browser
101682
Secure Browser
101770
101997
Performance
Performance
102340
Secure Browser
iOS client stalls when a user attempts download an attachment on
WIFI of 3G. The stalls are observed when ‘Connecting’ or
downloading.
French date of an email is truncated and only displays the month.
German time format is not showing correctly when opening an
email.
The iOS client list of allowed applications is showing blank icons.
The German text in the ‘Limit Setting’s page under Good
Preferences is cut off.
iOS client crashing when trying to decrypt email when using
S/MIME.
Email address that are longer than 40 characters get cut-off.
iOS secure browser randomly freezes when accessing websites
that enable HTTPS proxy. The client will subsequently crash after
being in a frozen state.
Slow performance when scrolling up/down in the Inbox after
reaching the max message threashold.
iOS client randomly crashes when switching from the background
and foreground several times.
Unable to copy text in a forward or reply.
iOS secure browser randomly crashes accessing any website that
utilizes cookies.
iOS secure browser is unable to open a webpage when the
headers are empty.
iOS client crash when attempting to open the application.
iOS users with a lot of contacts (6000+), observe a device client
crash when attempting a 2-way sync.
iOS secure browser randomly crashes accessing any website.
Good for Enterprise – iOS v1.9.10 (Service Release)
New Features
•
Good Mobile Access issues resolved.
26
© Good Technology 2015. All rights reserved.
Issues Resolved
90378 Good Mobile Access
93259
Good Mobile Access
94725
Good Mobile Access
94935
Good Mobile Access
95839
96868
Good Mobile Access
Good Mobile Access
97675
Good Mobile Access
98255
Good Mobile Access
98725
99136
Good Mobile Access
Good Mobile Access
Javascript in webpage accessed through GMA cannot access
cookies sent from server.
Redirection with connection in closed header causes blank
displays.
Secure Browser only loads blank page. NTLM type2 msg includes
both Unicode and OEM flags.
Synchronous AJAX support: resolves SB freezing on website
using AJAX.
User – Agent fix for websites that need Safari family version.
User-Agent causing issues related to Java script not rendering
correctly
Redirection getting cached and causing some infinite loops under
certain conditions.
SSL 3.0 flags are not getting processed properly. This does not
allow user to load webpages.
NTLM authentication causing redirects.
Proxy issue if the Secure Browser uses a path that includes a
query.
Good for Enterprise – iOS v1.9.9
New Features
•
Some US Government agencies require users of mobile devices to utilize external smart card readers for
certain applications. This release resolves a compatibility issue between the Biometric Associates smart
card reader and Good for Enterprise, when running on iOS 5.1 devices. The compatibility issue caused the
Good for Enterprise client to fail to recognize the BAI Reader. This release has no impact on users who are
not using the Biometric Associates smart card reader. This release has no effect on the user interface.
Good for Enterprise – iOS v1.9.8
New Features
•
Increased Email Capacity: Users can now increase the number of emails saved in their Good for
Enterprise client for viewing and searching purposes (that is, roughly twice the amount of data can be
synced, compared to previously). This feature applies only to the following devices: iPad, iPad 2, iPhone 4,
and iPhone 4S. Users can turn this option ‘On’ or ‘Off’ on their own devices.
•
Calendar Reminders: Now you can display the subject and location in the calendar reminders through the
iOS 5 Notification Center and Push Notification Alerts. This feature must be enabled as a registry setting on
the server and requires upgrading to the latest Good Mobile Messaging servers, Exchange and Domino.
Refer to the Exchange/Domino release notes for details.
•
Good Mobile Access – Secure Browser improvements: Providing IT with the ability to manually
configure HTTP and HTTPS proxy settings and exceptions. This feature applies to iOS 4.0 and higher
devices only and requires upgrading to the latest Good Mobile Control and Good Mobile Messaging
servers, Exchange and Domino.
•
Sync Performance Improvements
•
Fix to address iOS 5.0 Cache Issue: To benefit from this fix, end-users need to upgrade their iOS devices
to 5.1 and later in addition to upgrading their Good for Enterprise client to this new version.
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© Good Technology 2015. All rights reserved.
•
Good for Enterprise S/MIME - iOS Enhancements: Improve user experience with HTML, emailattachments and more language support: French, Italian, German and Spanish (this is still a controlled
release; please contact Rick Pitz for more details).
•
Security and Quality Improvements
Note: The “Send Report Only” GMC policy action, taken in response to a compliance failure, is no longer available
in this release.
iOS 5 Advisory Update
In previous Client versions, devices running iOS 5 or later that were low on device storage could encounter a reset
of the Good for Enterprise application, requiring re-provisioning. This issue has been resolved with this version of
the Client.
Issues Resolved
69264 Email
70139 Email
88130
88622
88655
Security
Calendar
Calendar
88866
Secure Browser
89348
89851
UI
Stats
89871
Secure Browser
90813
Email
90882
Email
90970
Good File Repository
91636
Email
91905
Security
92013
Email
92048
Client logs
92375
Calendar
Large Calendar item may cause missing emails in Inbox.
After reprovisioning, subscribed folders will not contain any
messages. As a workaround user can uncheck and recheck the
folder to resubscribe.
Encrypted backup policy is being enforced when not set.
FYI meeting invites do not offer Accept/Decline options.
On iPhone 3GS, when setting Sort and Filter to Unread Only and
reading an email, the message still shows as unread in Outlook.
Some special NTLM internal pages can’t be loaded in Secure
Browser.
iPad Sort function impaired in landscape mode.
IOS 5 devices do not show the correct ROM version in GMC
Handhelds list.
On new installs, the Back button may not appear until a number of
sites have been visited; this may also occur if the browser history
is deleted.
On earlier GMC Server versions such as 1.3.1.78, some blocked
attachments with embedded images may still be downloaded on
the device.
If the user enters too many characters in the Subject or Message
field, the extra characters are removed without notifiying the user.
[iPhone] If the user, during a Compose or Forwarding operation,
removes one or more attachments from an email, then opens that
email in the Sent folder, the remaining attachments will not be
downloadable to the device.
[Domino] Embedded image displays incorrectly in message sent
via DWA.
In some cases, the policy that locks out the user after too many
incorrect passwords does not take effect.
If the user composes an email with multiple attachments with
different extensions and then saves the file, after which a GMC
policy is set blocking one of the extensions and the device is
synced to the new policy, then the blocked attachments cannot be
removed from the email and the email cannot be sent.
Clicking “Send Logs” in GMC does not function. The device user
must manually send the .
Cancelled meeting shows incorrect time.
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© Good Technology 2015. All rights reserved.
92424
92495
92597
92618
92826
92900
93186
93195
S/MIME
Secure Browser
Email
Calendar
Compliance
Email
Calendar
Email
93404
94095
Statistics
Email
94146
Email
94274
94372
Calendar/Email
Secure Browser
94445
Calendar
95129
Email
95563
Email
96092
Calendar
96480
Notifications
96496
Calendar
BAI CAC readers requiring PIN entry multiple times.
Secure Browser not supported for Novell Gateway.
Difficulty opening PDFs.
Meeting request resources do not appear on the invitee’s device.
Disclaimer fault causes compliance manager failure.
In some cases, attachments cannot be saved to the Docs folder.
French date is truncated to weekday in Day view.
Internal HTML anchor href (#tag) in emails is not handled
correctly.
Device phone numbers not displaying in GMC.
Over 500 unread emails in the Inbox may cause sluggishness
while scrolling and searching in the Unread Only view.
When moving email from the Inbox to a subfolder in Outlook, not
all moved emails will be displayed in the subfolder on the device.
Client marking messages read when declining meeting invitations.
After the administrator has disabled use of Safari, the user prompt
to use it may still be displayed.
If a reminder fires while the Good application is in the background
and a lock screen is in place, and the reminder policy is set to no
reminders, the user must relaunch the application from the
keyboard in the background.
Embedded images may not display correctly when a zip file is
attached.
Long pressing the phone link in the Email 29ubject, user still can
send Text message although it’s disabled on GMC.
Previous instances are disappearing in device calendar when one
instance is canceled from the organizer.
Users are not getting prompted to resync after being
disconnected.
After accepting a rescheduled meeting request on device, all the
instances of recurring calendar entries disappearSecurity IM from
device.
iOS Notes & Known Issues
It is strongly recommended that you disable ActiveSync on the iPhone/iPad prior to installing Good for Enterprise.
Alternatively, you can disable contacts sync within the ActiveSync client settings or disable two-way sync within
Good for Enterprise under Preferences.
Note: Issues that affect only iPhone or iPad are indicated by [iPhone] or [iPad].
Issue ID
Feature/Component
Description
-----
Calendar
-----
Compliance Manager
-----
Provisioning/
Synchronization
Move User
Delegates will be unable to act on calendar invitations received
and should respond via their PC.
Compliance Manager uses the version displayed in the device
Preferences – About (v1,9,0,531) Therefore, in applicable
compliance rules that you create, specify v1.9.0 as the minimum
version. V1.9.1 does not apply.
Screen may be sluggish while synching initial set of user data or
after long periods of inactivity.
If a user is moved from one Good Mobile Messaging server to
another, calendar reminder notifications when exited from Good
-----
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© Good Technology 2015. All rights reserved.
-----
Re-provisioning
---------
Secure Browser
Email
----64089
Localization
Flag for follow-up
64586
Folders
69971
Calendar
70029
Calendar
71499
Backup
75918
Email
79807
GMM
91815
Secure Browser
94879
Email
94954
Email
95179
GMA
101516
Email
101518
Tasks
105250
Contacts
105265
Email
for Enterprise will no longer function. To remedy, remove and readd the user to the new Good Mobile Messaging server.
When re-provisioning user (i.e. re-using PIN) information from
initial 100 emails may be missing. Delete user from Good Mobile
Control Server and re-add instead of re-using PIN.
Plugins are not supported.
HTML messages forwarded or replied to by the Good for
Enterprise Client will not be displayed correctly on Blackberry
devices using BES versions earlier than 5.x.
Some SMIME and Japanese localization issues.
When flagging a message for follow-up from the iPhone/iPad the
category field in Outlook will also be activated (square box).
Opening a folder or subfolder at the bottom of the iPhone/iPad
requires that you scroll down to view it.
[Domino] Information displayed in the cancellation notice for one
occurrence of a recurring meeting may have incorrect date and/or
time.
[Domino] If an organizer edits an existing recurring meeting,
invitees will receive a non-recurring invitation to the first
occurrence of the meeting.
Restoring Good for Enterprise from iTunes is not supported. To
restore Good for Enterprise, user must re-provision the device as
if for the initial time.
If a meeting reminder is viewed or dismissed from the Lock
screen, the keyboard may become unresponsive when the user
attempts to enter the password. The workaround is to force quit
and restart Good for Enterprise.
[iPad] If an email with attachments is received on the device, and
then the device user is moved from one GMM to another, the
attachments will not download correctly.
IIS (Internet Information Services) uses the MD5-sess algorithm
for Http digest authentication. This client release does not support
this. User authentication for sites with IIS Http digest
authentication will fail.
Large HTML emails with a number of attachments and embedded
images will not render some images in the HTML body.
If the user mails or forwards a message with an attachment, and
then goes to the Sent items folder, the attachment icon may not be
displayed. Opening the message will display the icon. If the user
taps this icon, there will be no response. To display the
attachment, the user needs to return to the Sent folder and reenter
the email.
(GMA) Setting the correct address but incorrect port number on
GMC for a proxy server causes an incorrect error messages on
the Client using GMA, for https addresses.
Attachment error displayed when attempting to download domino
encrypted email attachments from a previously decrypted email
after disabling Domino encrypted email in the GMC policy.
Modifications made to a task while in expanded edit mode are not
applied until the task is collapsed.
[iOS6] Good for Enterprise contacts remain in native after Good
for Enterprise Contacts Sync reset by iOS Privacy settings.
Domino encrypted email remains in Outbox until deleted when
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© Good Technology 2015. All rights reserved.
106505
Secure Browser
108534
Secure Browser
108973
Notifications
110567
Email
113254
Secure Browser
115001
Compliance Manager
---------
Secure Browser
Email
-----
Tasks
GFEIOS4380
Calendar
GFEIOS4386
Calendar
GFEIOS4827
Email
GFEIOS4831
Contacts
GFEIOS4937
GFEIOS4943
Attachments
GFEIOS-
Calendar
Calendar
Domino encrypted email option is disabled in the GMC policy.
Secure Browser only supports client certificate based
authentication at site level and not resource level. Secure
Browser does not support web servers that use re-negotiation to
negotiate SSL client certificate instead of during initial negotiation.
Microsoft IIS by default does re-negotiation when a resource is
protected with client certificate authentication so renegotiation
must be turned off first. See Good Mobile Access Guide for how
to remove the re-negotiation setting on Microsoft IIS.
When a policy does not allow a page to be opened in Secure
Browser, it is opened in Safari. However, if the disallowed page is
redirecting to a page blocked by the administrator, the page will
not display in Safari either. That is, if a page tries to go to a URL
using window.location in Javascript and the host is not present in
the domain list, the Client will not inform the user that access is
denied, but will deny access silently.
Email and Calendar sounds are not played when device is locked
and Good for Enterprise was in foreground before lock. (Apple
issue)
Message body cannot be completely loaded in reply/forward
Compose view and Sent Items when reply/forwarding a long
HTML message without fully loading.
Trying to view a large pdf file may cause the application UI to be
frozen for a few seconds while the file is being downloaded. UI
will unfreeze after the file is fully downloaded.
The reason code for wipe due to a compliance failure may update
to reason code 22 if the client is exited and re-launched after
application data wipe.
Plugins are not supported.
HTML messages forwarded or replied to by the Good for
Enterprise Client will not be displayed correctly on Blackberry
devices using BES versions earlier than 5.x.
[Exchange] The date and time are incorrect in Outlook when
creating a task on the device and synced to Outlook.
A cancelled recurring calendar event reminder may display on an
invitee's client even though the recurring event has been
cancelled by the organizer and removed from the invitee's
calendar.
[Exchange] Attachments may not appear on organizer's Calendar
for an updated recurring event if the invitee has not accepted the
meeting before the occurrence is updated.
Search header data is displayed in main email list when a search
is initiated and canceled while in landscape orientation then user
returns to portrait orientation on iOS 7 (Apple issue)
Search header data is displayed in contact list when a search is
initiated and canceled while in landscape orientation then user
returns to portrait orientation on iOS 7 (Apple issue)
Attachment download may silently fails when switching between
carrier and Wi-Fi connections.
[Domino] Repeating meeting invite email displays as 'This Meeting
request is out of date when there are more than 894 instances in a
meeting request.
[Domino] A deleted repeating reminder may display even though
31
© Good Technology 2015. All rights reserved.
4965
GFEIOS5504
Sync
the repeating event has been removed from the user's calendar.
[Exchange] Cancelled pre-pend does not display when viewing the
canceled event on the calendar from the meeting cancellation
email.
[Exchange] A cancelled recurring calendar that has been removed
from the invitee's calendar is still displayed when viewed from the
original recurring meeting invite email.
Search while main email list is loading causes iPhone4/iPhone4S
devices to freeze.
Existing and new calendar events may not display correctly after
Good for Enterprise client resynchronizes with the Good Mobile
Messaging Server, until a force exit of the client is performed.
After installation, Good for Enterprise does not flip from GMA to
GDGMA, when present, until Good for Enterprise is restarted.
Intermittent background app refresh.
Calendar
Calendar events displayed incorrectly after resync.
Email
[GMM 8.1] Email sync may randomly fail after GMM migration to
v8.1 (EWS/SQL).
Secure Browser (GMA) download fails on resuming after a voicecall interruption of 30 seconds.
The browser may return a random Error 11. Retrying the
opersation resolves the problem.
Disallowing File Repository by policy but allowing access to
camera and device photo gallery does not display the camera icon
in the attachment window when composing an email.
Calendar
GFEIOS5505
Calendar
GFEIOS5608
GFEIOS5699
Email
GFEIOS5811
GFEIOS5882
GFEIOS5699
GFEIOS6175
GMAIOS790
GMAIOS1226
FIRST5876
Secure Browser
Calendar
Secure Browser
Secure Browser
Attachments
Device Support
Good for Enterprise – Current version of this Good Client is available on the following devices: iPhone 3GS, iPhone
st
4, iPhone 4S, iPhone 5, iPhone 5C, iPhone 5S, iPad 2, New iPad, iPad 4 iPad Mini, iPod touch (excluding 1 and
nd
2 generation). For a full list of supported handhelds, you can visit here: http://www.good.com/support/devicessupported.php.
Important notes:
•
iOS5 is not supported by the 2.3 or higher Good for Enterprise Client release.
•
Using iPhone 3GS with the Good for Enterprise Client 2.3 or higher is not recommended.
Aging Policy and Memory Footprint
If the total space used by email, calendar, contacts, and tasks is greater than 2MB AND the total count of emails is
over 5,000, and there are fewer than 100 free blocks in the client database, Good will warn the user and age off
email to free space and reduce the email count (assumes a new install or reprovision with Client version 2.2.0
or higher, not an upgrade).
NOTE: For users upgrading to 2.3.3 or higher, not reinstalling, the new 50MB storage space will not be available.
The previous aging rules apply: If the total space used by email, calendar, contacts, and tasks is greater than 1MB
(2MB if high capacity is enabled), or the total count of emails is over 1400 (2800 if high capacity is enabled), Good
will age off email to free space and reduce the email count. No pre-allocation of memory space is involved; memory
is allocated by the file system when needed up to the 1MB or 2MB limit.
32
© Good Technology 2015. All rights reserved.
When freeing space, Good performs the following steps. (In these steps, “Trim” means to first remove the
attachment from an email, and then to remove the body/content of the email, leaving only the first 8K of
body/content. “Purge” means to remove the email totally.
1. Trim all emails in the Deleted Items folder more than 6 hours old.
2. Purge all emails in the Deleted Items folder, retaining the most recent 100.
3. Trim all emails in the Sent Items folder more than 4 days old.
4. Purge all emails in the Sent Items folder, retaining the most recent 100 or those less than 4 days old,
whichever is greater.
5. Trim the remaining emails older than 24 hours, oldest-to-newest, irrespective of folder.
6. Purge the remaining emails, oldest-to-newest, irrespective of folder, retaining the 100 most recent emails in
the Inbox and Sent Items folders.
Aging out data frees up approximately 20% of space.
In addition, completed tasks are removed as necessary to meet these memory requirements. A single task is
typically 98B to 6KB in size, but is not limited to this range; task size is determined in large part by the size of the
note attached to the task.
Initial OTA provisioning provides:
•
Last 100 emails in Inbox (within last week), Sent and Deleted Items folders. For emails over 3 days old,
headers only. Manually subscribed sub-folders under the Inbox behave the same.
•
Calendar for 1 week in the past, and everything going forward, including all recurring meetings
•
All contacts (tested up to 5000 contacts)
Total memory footprint:
Application: ~45MB (compressed download .ipa file)
Runtime footprint (RAM): ~15-20MB plus space utilized by file repository. This value is not displayed in iOS
Settings.
Documents and data:
•
•
•
Attachment cache: No limit. Attachments are aged out as additional memory space is required.
Repository cache: No limit. This value represents the space occupied by documents in the repository.
Application database (email, calendar, contacts, tasks, notes): 50MB. For earlier Client versions: 10MB.
Upgrading from an earlier version will maintain the 10MB size; fresh installs and reprovisions will provide 50MB.
Server Software Requirements
For the most enhanced enterprise security and device management capabilities, including the ability to define
iPhone/iPad configuration profiles and compliance policies, please upgrade to the latest server software:
Recommended server software for Exchange (current version):
Good Mobile Messaging (GMM) 7.2.0/8.0.5/8.2.1
Good Mobile Control (GMC) 2.5.2
Recommended server software for Domino (current version):
Good Mobile Messaging (GMM) 8.1.2
Good Mobile Control (GMC) 2.5.2
33
© Good Technology 2015. All rights reserved.
Refer to the server release notes for further details on upgrading, etc.
34
© Good Technology 2015. All rights reserved.