1. Healthcare

NORTH CAROLINA EDUCATION LOTTERY
The following positions are available at the North Carolina Education Lottery. All candidates must complete a North
Carolina Education Lottery Employment Application. Completed applications may be mailed to:
Employment Opportunities
North Carolina Education Lottery
56886 Mail Service Center
Raleigh, NC 27699-6886
Or, e-mailed to: [email protected]
The North Carolina Education Lottery (“NCEL”) is an at-will, Equal Opportunity Employer.
Promotion Specialist (1 position: Raleigh) Position # 60088488: The purpose of this job is to promote the
NCEL through the execution of sport and event sponsorships, collegiate sponsorships, retailer and consumer
promotions and special events designed to maximize ticket sales, increase public awareness and promote total
contributions raised for education. This position is one of six Promotion Specialist positions. Requires 40-50%
travel. Responsibilities include, but are not limited to: plan and execute sport and event sponsorships and
ensure fulfillment of all contractual elements. This includes monitoring production deadlines, digital and print
artwork requests, television and radio placement and web elements; act as the main on-site contact for assigned
sponsorships; prepare for events by loading and unloading marketing vehicles and trailers and assembling and
dismantling marketing kiosks; sell lottery tickets at select promotional events. Ensure proper distribution of
instant tickets and track daily sales; draft contract agreements and internal contract terms for assigned
sponsorships; create event banners, retailer banners and winners checks using Adobe Illustrator; ensure
preservation of the NCEL assigned vehicles, marketing trailers, kiosk displays, tents and promotional tools and
equipment; maintain established promotional & premium item inventory tracking system. Education and
experience: Bachelor’s Degree in Sport Marketing, Advertising, Marketing, or Business preferred; one plus
(1+) years of promotion, special events planning or account management experience required, or any
equivalent combination of education, training, and experience which provide the requisite knowledge, skills
and abilities for this job. Must have excellent organizational and communication skills (verbal, written, and
listening); working knowledge of Microsoft Office is required and experience with Adobe Creative Suite,
specifically Illustrator is preferred. Able to work extended hours, including nights, weekends and/or holidays
as required by project deadlines; able to travel overnight as may be required by job responsibilities; able to
drive a state owned vehicle with equipment/supplies to event locations; must be able to physically load/unload
an NCEL trailer and drive with the trailer in tow; able to lift and carry moderately heavy (up to 75 lbs.)
materials and supplies. A valid driver’s license with a satisfactory motor vehicle record is required. Hiring
Range: ($34,194 – $37,784.20), depending on work experience, skills and salary history. Closing Date:
Open Until Filled.
Customer Service Representative I (1 position – Raleigh) Position #60088348: The purpose of this
position is to oversee and provide customer services to all external and internal customers. This is
accomplished by performing customer service tasks; maintaining and updating databases; preparing and
processing retailer requests; analyzing and verifying data; training employees; processing adjustments; and
corresponding with retailers and players. Responsibilities include, but are not limited to: Corresponds
with players and retailers by answering and logging incoming calls; providing input and feedback from
interactions; assisting players with registration; authenticating retailers; providing general information;
responding to requests; processing retailer adjustments, providing troubleshooting tips for jackpot signs;
directing incoming calls; and preparing mail/memos. Ensures customer service tasks by preparing reports;
providing guidance in ticket transfer and appropriate phone coverage; resetting user names and passwords
in ES and RWS, Lucke-Zone; updating spreadsheets; updating files; assisting in filling out claims forms; and
communicating policy or procedure changes. Processes adjustments by logging retailer and ticket
information; organizing adjustments; requesting transaction reports; completing logs; creating and filing
reports; and maintaining and updating spreadsheet. Analyzes and verifies data by using VLOOKUP
verification to filter out data into spreadsheets; using ES database to edit and verify retailer status; and
February 5, 2015
reviewing reports for accuracy. Maintains databases by updating Retailer Management System and ES with
completion dates; maintaining spreadsheets; entering new instant game information; updating mailing and
complaint log; and following up with retailers. Trains employees by teaching processes, procedures, policies,
products, and games; and showing employees how to use software and hardware. Education and
experience: High school diploma or equivalency with over one year up to and including three years of
experience. Work may require providing advice to others outside direct reporting relationships on specific
problems or general policies. Contacts may require the consideration of different points of view to reach
agreement. Elements of persuasion may be necessary to gain cooperation and acceptance of ideas. Hiring
Range: $32,258 – $35,645, depending on work experience, skills and salary history. Closing Date:
February 6, 2015.
Claims Representative (1 position – Raleigh): Position #60088395: The purpose of this position is to
provide customer service and administrative support. This is accomplished by validating and processing
claims; performing accounting and reconciliation of transactions; selling tickets; providing customer service;
and performing clerical duties. Responsibilities include, but are not limited to: Performing sales and
claims by maintaining cash drawer; selling tickets; performing daily balances; emailing winner notifications;
storing ticket dispensers; retrieving tickets, dispensers, and cash/checks; verifying signatures; and entering
and approving claims. Provides customer service by greeting and assisting customers; instructing players on
procedures; assisting players with purchasing tickets; presenting checks, debt set off information; and
promotional items; assisting players with ticket checker; and assisting Sales department with returning ticket
stock and supplies. Provides administrative support by maintaining inventory of player materials; sorting and
filing RTR certificates; purging files; attending meetings and training; printing SR information; scanning,
copying, and verifying documents; maintaining lobby; and printing and distributing reports. Education and
experience: Work requires knowledge of a specific vocational, administrative, or technical nature that may
be obtained with six-months/one year of advanced study or training past the high school equivalency.
Community college, vocational, business, technical, or correspondence schools are likely sources. Over one
year up to and including three years of work related experience. Work requires the use of standard technical
skills appropriate to the work environment of the organization. Ability to perform the four basic arithmetic
operations. Ordinarily, such education is obtained in elementary school up to high school. However, it may
be obtained from experience and self-study. Hiring Range: $28,710 – $31,725, depending on work
experience, skills and salary history. Closing Date: February 6, 2015.
Gaming Reporting and Analysis Manager (1 position: Raleigh) Position # 60088546: The purpose of
this position is to provide day-to-day gaming report development, data analysis, and business intelligence
needs. This position will be responsible for the supervision and leadership of the Gaming Reporting and
Analysis staff; providing comprehensive knowledge, leadership, and support in the physical design, testing,
implementation and maintenance of the NCEL’s SAS data warehouse and other reporting and business
intelligence mechanisms. Responsibilities include, but are not limited to: Consulting and collaborating
with the Director of Gaming Systems and Deputy Executive Director of MIS and Gaming Systems on the
overall business intelligence and reporting strategy and vision of the NCEL; aiding internal lottery staff in the
design, creation and development of reports using internal business intelligence and reporting tools.
Ensuring that all gaming reporting and analysis needs are being met; coordinating the accurate and timely
creation of large scale reports to be utilized by other NCEL departments; consulting with NCEL gaming
vendors, and NCEL departmental personnel to identify and enhance data utilizing business intelligence and
reporting tools (file feeds, cross-referencing database, etc.); collaborating and working closely with MIS staff
in the coordination of software installations, software updates, and the configuration of business intelligence
tools. Administration of all business intelligence and reporting tools; including SAS servers within a Linux
environment performing the configuration, management, monitoring and debugging of SAS services such as
the Object Spawner, OLAP Server, and JBoss application server, etc., as well as user account management;
daily monitoring of system performance and availability; development of automated scripts to optimize
system monitoring, administration, and business processes; review and understanding of data specifications
and physical data models in relation to the creation, development, modification, and enhancements to
extraction, transformation and the load processes (ETL) of the NCEL; provide detailed documentation on all
processes and procedures relating to data flow and report creation. Education and experience: Bachelor’s
Degree in Computer Science, or equivalent. Four (4) years professional experience. Three (3) years of SAS
Business Analytics/Business Intelligence software, lottery gaming related, and SQL Programming
experience preferred, or any combination of education, training, and experience which provides the
knowledge, skills, and abilities for this job. Candidate must have the ability to document work clearly and
efficiently, meet deadlines and be aware of schedule-driven tasks, be able to successfully multi task in a fast
paced environment, have excellent problem solving and communication skills. Candidate must also be an
independent thinker and self-starter and able to apply logic in stressful critical situations. Able to work
February 5, 2015
extended hours as required by project deadlines; able to travel overnight as may be required by job
responsibilities; able to lift and carry moderately heavy (up to 10 lbs) of materials and supplies. Hiring
Range: ($75,000 – $80,000), depending on work experience, skills and salary history. Closing Date:
February 10, 2015.
Network Engineer (1 position - Raleigh): Position #10000615: The purpose of this position is to provide
planning, implementation and support for the NCEL data network. This position will also provide secondary
support for the NCEL voice and video systems. This is accomplished by addressing issues assigned via the
Helpdesk ticket system; includes assessing, debugging, and resolving technical problems associated with
Cisco switches, routers, firewalls, VOIP systems, wireless networking, and Polycom video conferencing
equipment. Candidate will be responsible for analyzing and making recommendations for network planning,
implementing solutions and providing support. Responsibilities include, but are not limited to: Assess,
debug, and resolve technical problems associated with Cisco switches, routers, firewalls, VOIP systems,
wireless networking, and Polycom video conferencing equipment. Analyze and make recommendations for
network planning, including configuration changes, replacement equipment for end-of-life switches, firewalls,
and routers, and best practices for optimal network health. Monitor and maintain the health and integrity of
the enterprise network. Support the LAN/WAN, SAN, UCS, and VOIP systems. Write and maintain technical
designs and documentation. Perform project support as coordinator and lead as needed. Perform hardware
and software upgrades to the network infrastructure equipment including, routers, switches, firewalls, & UCS.
Provide phone support to employees or customers relative to networking technology. Deploying, installing,
and configuring Virtual Servers. Configure and troubleshoot SNMP, syslog, NetFlow, fiber channel, and
FCOE, VLANS, TCP/IP, HSRP, EIGRP, Multicast, SPAN, vPC, Trunks, Etherchannel, FC, FCOE, NAT,
PAT, ACL’s, & VPN’s. Solve complex, cross-functional issues that cross many technologies in network,
server, storage, O/S, virtualization, consolidation, security, applications, operations, content switching, and/or
caching. Education and experience: Two year associate's degree, diploma or equivalent from a college,
technical, business, vocational, or correspondence school and over three years up to and including five
years of experience. A minimum qualification of CCNP or CCSP certification is required. Advanced Skills:
Work requires advanced skills and knowledge in approaches and systems, which affect the design and
implementation of major programs and/or processes organization-wide. Independent judgment and decisionmaking abilities are necessary to apply technical skills effectively. Hiring Range: $65,000 - $70,000,
depending on knowledge, experience, skills and, salary history. Closing Date: Open Until Filled.
Investigator (1 position: Raleigh) Position # 650088359: The purpose of this job is to investigate any
incident that could affect the integrity of the North Carolina Education Lottery (NCEL). Responsibilities
include, but are not limited to: Conduct both internal and criminal investigations and develop case files
from sources such as: blocked ticket reports, police reports, ticket redemption claim forms, complaints,
interviews and NCEL operational information; conduct interviews of victims, witnesses and other persons
involved in the investigation; request, prepare and evaluate reports relating to validation and sales activity
from NCEL system information including validation and sales records; investigate claims for winning instant
and on-line tickets that cannot be validated using standard system validation methods; conduct inspections
of NCEL and vendor facilities and operations to make recommendations on improving security; conduct
Instant Ticket press checks for quality assurance; respond to questions, complaints and requests for
information by telephone, in person or by mail from retailers, players, employees, department head, etc.;
conduct security surveys and risk assessments to ensure regulatory compliance, business continuity, reduce
risk, loss or damage, and reduce liability risks for the NCEL, in accordance with agency security standards.
Education and experience: Bachelor degree from an accredited college or university in Criminal Justice,
Loss Prevention or related area of study preferred. A minimum of three years of investigative, criminal
process, civil liability, evidence handling, and preparation for prosecution or related experience required; or
any equivalent combination of education, training, and experience which provides the requisite knowledge,
skills and abilities for this job. Considerable knowledge in the areas of interviewing, deception detection, and
techniques utilized to determine response validity preferred. Intermediate knowledge of Microsoft Word and
Excel is required. Candidates must have excellent verbal, listening, and written communication skills. A
strong knowledge of technical security applications such as CCTV and recording systems is desirable.
Ability to travel overnight as may be required by job responsibilities; able to work extended hours as required
by project deadlines; able to lift and carry moderately heavy (up to 50 lbs.) materials and supplies. Must have
a valid State of North Carolina driver’s license with a satisfactory motor vehicle record. This is a non-sworn
investigator position; Basic Law Enforcement Training (BLET) is not required for this position, but is
preferred. Retail Loss Prevention or Asset Protection experience is also preferred. Hiring Range: ($43,169 –
$47,701), depending on work experience, skills and salary history. Closing Date: February 6, 2015.
February 5, 2015
Gaming Reporting and Analysis Specialist (1 position – Raleigh) Position #10000715: The purpose of
this position is to provide technical report design, analysis, instruction, and guidance to departments of the
NCEL. This is accomplished by designing and distributing reports; utilizing various in-house business
intelligence applications, performing technical writing, providing training, support, performing data mining to
analyze data, performing testing, developing methods, queries and algorithms. Responsibilities include,
but are not limited to: Designs reports by utilizing business intelligence tools and database applications;
providing and distributing reports; using query language to analyze data; analyzing customer needs; making
recommendations; providing logical output; and managing projects. Performs technical writing; designing
and producing documents; maintaining technical specifications; documenting new processes and providing
technical specifications; communicating improvement needs; interviewing internal customers; researching
project related topics; maintaining productivity in various settings; and presenting visual documentation of
processes in various formats. Provides training and support by conducting classes; demonstrating software;
facilitating transitions; developing training materials; providing recommendations; clarifying processes;
testing developments; acting as liaison between Lottery and vendor; troubleshooting issues; implementing
specialized support; and facilitating meetings. Education and experience: Bachelor's degree or equivalent
with over one year up to and including three years of experience. Work requires a comprehensive, practical
knowledge of a technical field with use of analytical judgment and decision-making abilities appropriate to the
work environment of the organization. Hiring Range: $43,169 – $50,000, depending on work experience,
skills and salary history. Closing Date: Open Until Filled.
The NCEL is a drug-free workplace. Our pre-employment process includes: drug screening, financial and criminal
background check and fingerprint processing. Some positions require a valid NC driver’s license & satisfactory
driving record.
Per North Carolina General Statutes §126, Article 7, your name, as an applicant for State employment, may be
disclosed pursuant to a public records request.
The North Carolina Education Lottery (NCEL) and its authorized vendors will obtain a consumer report and/or an
investigative consumer reports which may include the following:

Applicant’s employment records.

Records concerning any driving, criminal history, credit history, civil record and drug testing; and/or

Verification of the applicant’s academic and/or professional credentials; and information and/or copies of
documents from any military services records.

The NCEL may utilize the results from such reports to determine a candidate’s eligibility for hire.
February 5, 2015