LIFE INSURANCE PROGRAM – EVOLVE Time 9:00am – 9:15am Topic 9:15am – 10:20am Plenary 1 (Ballroom 1): Resetting the Life Insurance Landscape Content Speaker(s) Conference Welcome: Sally Loane – CEO, Financial Services Council 10:20am – 11:00am The current landscape of the Life Insurance Industry, highlighting the ASIC report and show casing the Trowbridge Report produced by the Life and Advice Working Group. MORNING TEA 11:00am – 11:45am Plenary 2 (Ballroom 1): Becoming a Customer Centric Industry Learn from industries that have mastered customer interaction, innovation and gained an outstanding reputation leading to their success. 11:45am – 12:30pm Plenary 3 (Ballroom 1): NDIS: What it means for consumers in the industry The role of the NDIS is not well understood within the community. This session explores the complementary nature of life insurance and the NDIS and looks at why the industry more than ever needs to explain the differences and the need for customers to have private cover. 12:30pm – 1:30pm 1:30pm – 2:20pm Chair and Moderator:  John Trowbridge (Chair FSC, AFA Working Group) Panel: o Peter Kell - Deputy Chairman of ASIC o Geoff Summerhayes – CEO, Suncorp Life o Brad Fox – AFA, CEO Moderator:  Sally Loane – CEO, Financial Services Council Panel: o Raj Mendez – The Customer Experience Company  Ms Sarah Johnson, Scheme Actuary – NDIA  Mr Glenn Keys, CEO and Managing Director of Aspen Medical (TBC)  Pauline Blight-Johnson – Group Executive, Insurance and Superannuation, AMP Capital (TBC) LUNCH Concurrent 1.1 (Ballroom 1): Advising on common ground Concurrent 2.1 (Ballroom 2): Dissecting language and jargon The Life Insurance industry has been long tied to Advisors, with the current landscape becoming rocky. This session will highlight how to ensure quality of advice, how to ensure the industry meet and exceeds ASIC’s requirement on advice quality and how to recover from recent bad press and low consumer confidence. BrightRock, a South African company, are reinventing Life Insurance Products. Their flagship product is the first-ever life insurance product that is able to change with the customers needs, its ‘needs-matched life insurance’. Panel: o Richard Klipin – CEO, Millennium3 o Steve Helmich – Executive Director Financial Planning, AMP o Grant Potter – Head of Governance and Advisory, BT Financial Group Moderator:  Sally Loane – CEO, Financial Services Council Speaker:  Schalk Malan – Executive Director, BrightRock 2:20pm – 3:10pm Concurrent 1.2 (Ballroom 1): Deciphering claims What do lawyers look for in claims and what advice do they provide their clients on receiving claims? This session looks at the main pitfalls of life insurance policies. Concurrent 2.2 (Ballroom 2): Breaking down the barriers of Mental Health How the life insurance industry can support people who suffer with mental illness. The session will also discuss occupational rehabilitation in helping people return to the work force and find appropriate positions for them. 3:10pm – 3:30pm 3:30pm – 4:20pm 4:20pm – 5:15pm 5:15pm Panel: o Alph Edwards – Turks Legal o Michelle Levy – Partner, Allens Arthur Robinson o Robert Ishak – Co-Founder and Chairman, William Roberts Lawyers o Maged Girgis – Minter Ellison Lawyers Chair & Moderator:  Margo Lydon – Chief Executive Officer of SuperFriend Panel: o Georgie Harman – Chief Executive Officer, Beyond Blue o Megan Beer – Director of Insurance, AMP o Dr Peter Cotton – Clinical & Organisational Psychologist AFTERNOON TEA Concurrent 1.3 (Ballroom 1): Preparing for the prolonged future The impact of wellness programs and a prolonged life. We look at pricing the future products of life insurance and educating customers. Concurrent 2.3 (Ballroom 2): Embracing the digital age The Life Insurance industry needs to embrace the digital age, listen to experts in the area of digital to be inspired to utilise data analytics, mobility and many more areas. Plenary 4 (Ballroom 1): Power Panel Hear our panel of experts discuss the key themes that have emerged today. How can lessons learned from other industries across disruption, innovation and becoming more consumer focused be applied to life insurance industry. Panel: o Damien Mu – Chief Executive Officer, AIA o Alex Auroux – Manager, The Customer Experience Company o Dr Martin Cross – Chairman, Medicines Australia Panel: o Roland Slee – Managing Director, APAC, Bravura o Tony Davis – Director, Quantium o Shaun Taylor – Executive Manager, eCommerce Customer & Service Delivery, Suncorp Life o Jenny Young – Partner, Ernst and Young Moderator:  Helen Troup – Executive General Manager, CommInsure Panel: o Brett Clarke – Group CEO and Managing Director, TAL Limited o Deanne Stewart - Chief Executive Officer, MetLife o Alexis George – MD Insurance, ANZ Wealth Closing Remarks – Sally Loane – CEO, Financial Services Council