EXPERIENCE A HIGHER STANDARD Elite Support is a collaborative effort between Daimler Trucks North America (DTNA) and its truck dealers, focused on improving the customer experience at DTNA affiliated dealerships. Elite Support provides rapid diagnosis, exceptional turnaround and quality, consistent communication, robust parts availability and superb customer service; all provided by a highly trained staff. Elite Support is built around the idea that professional drivers work hard and their service network should too. The next time you need service or parts for your truck, head to an Elite Support Certified dealer to Experience a Higher Standard. THE ELITE SUPPORT DIFFERENCE RAPID DIAGNOSIS ROBUST PARTS AVAILABILITY All Elite Support Certified dealers feature Express Assessment, a diagnostic process that ensures you get an estimate of severity, downtime, part needs, and costs within two hours of initial service write-up. In cases of complex issues or multiple complaints, an estimated time for a complete diagnosis within two hours of initial service write-up. By providing a quick diagnosis on your truck, you’ll be equipped with information to confidently decide how the service work will affect your load and your business. Elite Support Certified dealers stock the most critical repair parts by using a regularly updated, locally customized stocking list. These steps minimize your downtime by ensuring quick access to the necessary parts. If a part does require a special order, you’ll get daily order tracking updates so you know when it’s in stock. EXCEPTIONAL TURNAROUND AND QUALITY Elite Support Certified dealers use best practices to ensure that you have the fastest possible turnaround time. These practices include scheduling the most qualified technician to perform the work while doing an up front parts availability check. To guarantee the repair is completed correctly, all vehicles receive a quality check before leaving the facility. SUPERB CUSTOMER SERVICE Elite Support Certified dealers provide an unmatched level of service. All locations have clear directional signage both inside and outside of the facility. The driver’s lounge will be clean, comfortable and stocked with amenities and the staff will always be friendly and professional. The customer service experience does not end there; Elite Support Certified dealers are always working to continuously improve with annual recertification. Following your dealer experience, look for a follow-up survey that gives you a chance to provide feedback and suggestions. CONSISTENT COMMUNICATION Elite Support Certified dealers will contact you before the repair begins to provide time and cost estimates. After the repair begins, any change in repair status will be communicated as it occurs. Once the repair is complete, you will be notified immediately so you can get back on the road. All of these steps in the communication process are tracked and documented so your experience at the dealership will go smoothly. THE ELITE SUPPORT SM DEALER NETWORK As of January 2015, there are 148 Freightliner Elite Support Certified dealers in North America. Use this map to find the location nearest you. For more information on Elite Support and a live dealer locator please visit: EliteSupportNetwork.com ELITE SUPPORT CERTIFIED FREIGHTLINER DEALERS AS OF JANUARY 2015 DEALERSHIP Birmingham Freightliner, LLC Freightliner & Sterling of Dothan Empire Truck Sales, LLC Freightliner, Sterling, Western Star of Montgomery Truck Centers of Arkansas Freightliner, Sterling, Western Star of Arizona Freightliner, Sterling, Western Star of Arizona Bakersfield Truck Center Southbay Truck Center Los Angeles Freightliner-Western Star Delta Truck Center Fresno Truck Center Golden Gate Truck Center Sacramento Truck Center San Diego Freightliner Southern Connecticut Freightliner Orlando Freightliner Tom Nehl Truck Co. Tom Nehl Truck Co. Freightliner, Sterling, Western Star of Tallahassee Tampa Truck Center LLC Peach State Freightliner Peach State Freightliner Peach State Truck Centers Freightliner of Chattanooga Four Star Freightliner of Valdosta Truck Country of Cedar Rapids Harrison Truck Center Omaha Truck Center Inc. Truck Country Quad Cities Truck Country of Iowa, Inc. Harrison Truck Centers I-State Truck Center Freightliner of Idaho Western Idaho Freightliner, Sterling, Western Star Truck Centers, Inc. Truck Centers, Inc. Truck Centers, Inc. Truck Centers, Inc. Stoops Freightliner-Quality Trailer, Inc. Freightliner-Western Star of Evansville Stoops Freightliner-Quality Trailer, Inc. Kentucky Truck Sales, Inc. Stoops Freightliner & Sterling & Western Star Kansas Truck Center Kansas Truck Center TAG Truck Enterprises of Missouri, LLC Shreveport Truck Center Empire Truck Sales, LLC Tri State Truck Center, Inc. Barr Freightliner Freightliner of Hagerstown Johnson Truck Center, LLC Freightliner of Kalamazoo, Inc. Freightliner of Grand Rapids I-State Truck Center I-State Truck Center Freightliner of St. Cloud Joplin Freightliner Sales, Inc. Kansas City Freightliner Sales, Inc. Springfield Freightliner Sales, Inc. Truck Centers, Inc. Empire Truck Sales Rocky Mountain Truck Center I-State Truck Center I-State Truck Center Charlotte Truck Center, Inc. West Carolina Freightliner Sterling Western Star Triad Freightliner of Greensboro, Inc. H & H Freightliner, Sterling, and Western Star Tri-Point Truck Center, Inc. Trucks of Bismarck, Inc. Express Truck Center Lincoln Truck Center Norfolk Truck Center CITY Birmingham Dothan Mobile Montgomery North Little Rock Chandler Tolleson Bakersfield Carson Fontana French Camp Fresno Oakland Sacramento San Diego Branford Apopka Jacksonville Lake City Tallahassee Tampa Forest Park Jefferson McDonough Ringgold Valdosta Cedar Rapids Clear Lake Council Bluffs Davenport Dubuque Elk Run Heights Sioux City Jerome Nampa Morton Mt. Vernon Springfield Troy Anderson Evansville Indianapolis Jeffersonville New Haven Salina Wichita Calvert City Shreveport Slidell Shrewsbury Delmar Hagerstown Landover Mattawan Wyoming Blaine Inver Grove Heights St. Cloud Joplin Kansas City Springfield St. Louis Richland Belgrade Billings Missoula Charlotte Connelly Springs Greensboro Hope Mills Raleigh Bismarck Columbus Lincoln Norfolk STATE AL AL AL AL AR AZ AZ CA CA CA CA CA CA CA CA CT FL FL FL FL FL GA GA GA GA GA IA IA IA IA IA IA IA ID ID IL IL IL IL IN IN IN IN IN KS KS KY LA LA MA MD MD MD MI MI MN MN MN MO MO MO MO MS MT MT MT NC NC NC NC NC ND NE NE NE DEALERSHIP Nebraska Truck Center Inc. Omaha Truck Center Inc. Floyd’s Truck Center, Inc. Floyd’s Truck Center, Inc. Express Truck Center Campbell Freightliner, L.L.C. Freightliner of Bridgeport Albuquerque Freightliner Farmington Freightliner Las Vegas Freightliner-Sterling-Western Star Tracey Road Equipment, Inc. Tracey Road Equipment, Inc. Tracey Road Equipment, Inc. Fleet Maintenance, Inc. Fyda Freightliner Cincinnati, Inc. Fyda Freightliner Columbus, Inc. Stoops Freightliner Dayton Stoops Freightliner Fyda Freightliner Youngstown, Inc. Oklahoma City Freightliner-Western Star Tulsa Freightliner-Western Star Pacific Truck Center Eagle Freightliner Eagle Freightliner McCoy Freightliner Fyda Freightliner Pittsburgh, Inc. Freightliner of Harrisburg Freightliner of York Columbia Truck Center Christopher Trucks, Inc. I-State Truck Center Freightliner of Knoxville, Inc. TAG Truck Center Neely Coble Company, Inc. Corley-Wetsel Freightliner Amarillo Truck Center Bryan Freightliner Doggett Freightliner Of South Texas, LLC Dallas Freightliner-Western Star - Downtown Dallas Freightliner-Western Star - South On the Border Freightliner of El Paso Fort Worth Freightliner-Western Star Lubbock Truck Sales Freightliner Sterling Western Star of Odessa Corley Freightliner Temple Freightliner Texarkana Truck Center Tyler Truck Center Waco Freightliner Wichita Falls Freightliner Freightliner of Utah Virginia Truck Center of Richmond V.T.C. Freightliner V.T.C. Freightliner Valley Freightliner, Inc. Valley Freightliner, Inc. Valley Freightliner, Inc. Freedom Truck Centers, Inc. Truck Country of Wisconsin, Inc. Truck Country of Wisconsin, Inc. Truck Country of Wisconsin, Inc. Truck Country of Wausau Floyd’s Truck Center, Inc. CITY North Platte Omaha Scottsbluff Sidney York South Brunswick Swedesboro Albuquerque Farmington North Las Vegas Adams Center East Syracuse Kirkwood West Seneca Cincinnati Columbus Dayton Lima Youngstown Oklahoma City Tulsa Coburg Hermiston La Grande Salem Canonsburg Harrisburg York Columbia Greenville Sioux Falls Knoxville Memphis Nashville Abilene Amarillo Bryan Converse Dallas Dallas El Paso Fort Worth Lubbock Odessa San Angelo Temple Texarkana Tyler Waco Wichita Falls Salt Lake City Chester Roanoke Weyers Cave Mount Vernon Olympia Pacific Spokane De Forest Kaukauna Oak Creek Rothschild Cheyenne DEALERSHIP New West Truck Centres First Truck Centre Edmonton Inc. First Truck Centre Lloydminster Inc. Freightliner of Red Deer Inc. First Truck Centre Vancouver Inc. Harper Truck Centres Inc. Harper Truck Centres Inc. Harper Truck Centres Inc. Metro Freightliner Hamilton, Inc. Warner Industries CITY Calgary Edmonton Lloydminster Red Deer Surrey Belleville Mississauga Oshawa Stoney Creek Regina STATE NE NE NE NE NE NJ NJ NM NM NV NY NY NY NY OH OH OH OH OH OK OK OR OR OR OR PA PA PA SC SC SD TN TN TN TX TX TX TX TX TX TX TX TX TX TX TX TX TX TX TX UT VA VA VA WA WA WA WA WI WI WI WI WY PROVINCE AB AB AB AB BC ON ON ON ON SK
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