Media Release
AIA Hong Kong AIA Hong Kong Tower, 734 King’s Road, Quarry Bay, Hong Kong T: (852) 2881 3333 AIA.COM.HK Media Release AIA Hong Kong Honoured at the HKACE Customer Service Excellence Award for 10th Consecutive Year Four Prestigious Accolades Won in 2014 in Recognition of Top-of-Class Service Hong Kong, 30 January 2015 – AIA Hong Kong’s professional customer service team has won the “HKACE Customer Service Excellence Award” for the 10th consecutive year, presented by the Hong Kong Association for Customer Service Excellence (HKACE). AIA Hong Kong won four accolades in 2014, giving the Company the second highest number of wins for the second year running and the distinction of being the only insurance company honoured. These accolades are a testament to AIA Hong Kong’s service excellence, delivering superior customer satisfaction. Mr. Jacky Chan, Chief Executive Officer of AIA Hong Kong and Macau, said, “As one of the founding members of HKACE, AIA Hong Kong shares the Association’s mission to promote customer service excellence and provide quality service to customers. We are honoured to receive this prestigious industry award for the 10th consecutive year. These accolades underscore the achievements of the Company’s customer-centric culture. With a thorough understanding of customers’ needs and aspirations, AIA’s customer service team and financial planners are fully committed to serving them. They provide the right services and solutions, accompanying customers through the ups and downs of their lives. In doing this, they embody the values of AIA’s brand promise as ‘The Real Life Company’ ”. The four accolades which AIA Hong Kong won at the “HKACE Customer Service Excellence Award 2014” were: Silver for “Team Award -- Contact Centre Service”, to AIA Hong Kong’s Customer Service Hotline; Silver for “Individual Award -- Contact Centre Service”, received by Virginia Wong, Senior Customer Service Advisor, Call Centre Service Team Bronze for “Service Appreciation Award”, presented to “AIA’s Appreciation Culture and Employee Recognition Award” programme launched by Human Resources Department; and Merit Award, the “Individual Award -- Counter Service”, was given to Ben Cheung, Customer Service Advisor, Customer Service Counter Team. Established in 2000, HKACE aims to promote the culture of customer service excellence in Hong Kong and organises the “HKACE Customer Service Excellence Award” to recognise outstanding customer service performance in enterprises and employees. “AIA Hong Kong” or “the Company” herein refers to AIA International Limited (Incorporated in Bermuda with limited liability). AIA Hong Kong Honoured at the HKACE Customer Service Excellence Award for 10th Consecutive Year 30 January 2015 Page two Ms Bonnie Tse, General Manager, Business Strategy and Marketing of AIA Hong Kong and Macau (back row, 6 from the left) and AIA’s customer service team receive four accolades at the “HKACE Customer Service Excellence Award 2014”. Being the only insurance company recognised at the event, AIA is the winner with the second highest number of accolades. - End - About AIA Hong Kong and AIA Macau AIA Hong Kong and AIA Macau are subsidiaries of AIA Group Limited, who established their operations in Hong Kong in 1931. We have the largest team of financial planners in Hong Kong and Macau*, now over 10,000, as well as an extensive network of IFA, brokerage and bancassurance partners, who serve about 1.78 million customers. Our products range from individual life, group life, accident, medical and health, personal lines insurance to investment-linked products with numerous investment options. We are also dedicated to providing superb product solutions to meet the financial needs of high net worth customers. * As of 31 December 2014 About AIA AIA Group Limited and its subsidiaries (collectively “AIA” or “the Group”) comprise the largest independent publicly listed pan-Asian life insurance group. It has operations in 17 markets in Asia-Pacific – wholly-owned branches and subsidiaries in Hong Kong, Thailand, Singapore, Malaysia, China, Korea, the Philippines, Australia, Indonesia, Taiwan, Vietnam, New Zealand, Macau, Brunei, a 97 per cent subsidiary in Sri Lanka, a 26 per cent joint-venture in India and a representative office in Myanmar. The business that is now AIA was first established in Shanghai over 90 years ago. It is a market leader in the Asia-Pacific region (excl. Japan) based on life insurance premiums and holds leading positions across the majority of its markets. It had total assets of US$159 billion as at 31 May 2014. “AIA Hong Kong” or “the Company” herein refers to AIA International Limited (Incorporated in Bermuda with limited liability). AIA Hong Kong Honoured at the HKACE Customer Service Excellence Award for 10th Consecutive Year 30 January 2015 Page three AIA meets the savings and protection needs of individuals by offering a range of products and services including life insurance, accident and health insurance and savings plans. The Group also provides employee benefits, credit life and pension services to corporate clients. AIA currently serves the holders of more than 28 million individual policies, more than 120,000 corporate clients and over 16 million participating members of group insurance schemes. AIA Group Limited is listed on the Main Board of The Stock Exchange of Hong Kong Limited under the stock code “1299” with American Depositary Receipts (Level 1) traded on the over-the-counter market (ticker symbol: “AAGIY”). AIA Hong Kong Ms. Peony Cheng +852 2881 4413 Bentley Communications Limited Mr. Kevin Chan +852 3960 1903 ### “AIA Hong Kong” or “the Company” herein refers to AIA International Limited (Incorporated in Bermuda with limited liability).
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