1. Healthcare

Table of Content
Communication & Interpersonal Skills
01
Corporate Wellness
02
Customer Service & Operations
02
Engineering & Technical
02 - 03
Finance & Accounting
03
Human Resources & Legal
03 - 04
Leadership & Strategic Essentials
04
Personal Effectiveness
04
Quality Management
05 - 07
Rockwell Automation
07 - 11
Safety & Health
12
Sales & Marketing
12 - 13
Supply Chain Management
13
BM Course Selection
14 - 15
Communication & Interpersonal Skills
Difficult People : What to do When You Can’t Avoid Them
Conflict & Emotional Management
Effective Communication through Personality Profiling
Gen X-Y-Z Communication
High Impact Communication with NLP
Influencing & Persuasive Skills
Keys to Holding an Effective Meeting
Conversations : Navigating in Heavy Fog, Rain & Rough Seas
Negotiation for Non-Negotiator
Predictably Irrational : The EQ Edge
Team Collaboration Communication
Workplace Communication
Presentation
High Impact Presentation Skills
Impactful Storyboard Presentation
Mastering Powerful Presentation Skills
P.O.W.E.R Pack Presentation
Written Communication
Dynamic Writing: How to Make Words Work for You
Email Writing Etiquette
Informative & Decision Making Report Writing
Technical Report Writing forw Incidents
Spoken & Written Business English at the Workplace
Technical TOIEC
Writing Informative & Action Orientated Minutes
TCA Program Listing // 01
Corporate Wellness
Colour Therapy
Ergonomics & Backaches
Getting Energized Everyday
Green Smoothie
In Pursuit of a Safer & Healthier Lifestyle
Power Start Weight Loss
Stress Management: Creative Methods to Manage Work & Life Stress
Total Wellness
Wellness Power Start Workshop
Wellness Program & Physical Ergonomics
Work Life Balance
Customer Service & Operations
Behavioural Advantage for Service Excellence
Customer Complaints & Investigation Methods
Customer Secret Service: What’s the Big Secret to Giving Great Customer Service?
Delivering ‘RAVE WAVE’ Exceptional Service
How to Improve an Operation Plan in Customer Service
How to Win & Keep Customers: Secrets of Customer Service Excellence
Set-Up a Customer Service Standard Operating Procedures
What to Say to a Porcupine: Get to the Heart of Great Customer Service
Engineering & Technical
Actionable Technical Reports
AutoCAD 20 & 30 Modelling
AutoCAD 2013/2010 Essentials
Autodesk 3D Studio Max
Building & Industrial Maintenance Practices of Mechanical & Electrical Systems
TCA Program Listing // 02
Calibration & Measurement Systems
Effective Maintenance Planning & Management
Effective Production Planning & Control
Energy Management
Industrial Automation Technology
Industrial Electrical Control System (IECS-Ll)
Industrial Hydraulic Technology
Injection Moulding Defect Analysis
Operators Machine Responsibilities (OMR)
Practical Electronics for Technicians & Engineers
Selection, Calibration, Check & Care for your Linear Measuring Instruments
Technical Drawings Skills
Troubleshooting Maintenance Hydraulic & Pneumatic Practices in Industries
Understanding & Application of Geometrical Dimensioning & Tolerancing GOT
Finance & Accounting
Accounting & Financial Fundamentals for Non-Financial Executives
Effective Debt Collection Management & Collection Communication
Essentials of Finance & Accounting for Non-Financial Managers
Financial & Performance Reporting
Financial Analysis & Modelling Using EXCEL
How to Use Financial Information to Strategically Manage Costs
It’s Risky Business: How a Company Can Mitigate Risk Using Available Resources
Human Resource & Legal
Behavioural Based Interview for Better Hiring Decision
Coaching & Counselling For Performance
Domestic Inquiry & Industrial Relationship Managers
HR for Non-HR Personnel
TCA Program Listing // 03
Improving Payroll Administration Technique
Recruitment Strategies: Getting Ahead If the War for Talent
Understanding the Labour Law (Employment Act 1955)
Leadership & Strategic Essentials
Achieving Leadership Success through People & Collaboration
Adapt or Die: Leading In Times of Crisis
Leadership Skills & Team Development for IT & Technical Professionals
Preparing for Leadership: What it Takes to Take the Lead
Preparing Supervisors & Leaders for the New Edge
Shift: How to Change Things When Change Is Hard
Strategic Management: The Path of Least Resistance
Strategic Planning For Managers
The VOICE! How Leaders Inspire, Influence & Motivate
Personal Effectiveness
Analytical Thinking & Problem Solving
Clerical & Administrative Enhancement Skill
Coaching for Peak Performance Using NLP
Creativity & Innovation Skill
Dare To Be Great
Design Thinking Workshop
Developing Positive Mental Attitude at the Workplace: Habits, Attitude, Practises of Winners
Discovering Your Colour Personality
Effective Time & Stress Management
Efficient Time & Multi-Tasking Management Skills
Tap Into Your EQ & Unleash Your Potential
The C.U.T.E Principal of Problem Solving & Decision Making Skill
Transformation Mastery: Shifting Mind-Set
Effective Thinking for Higher Performance: Mind Mapping
TCA Program Listing // 04
Quality Management
5S – Developing & Implementing the System towards Cost Effectiveness
5S - The Foundation for Enhancing Productivity
ISO 9001: 2008 Awareness Training
ISO 9001: 2008 Internal Audit
Automotive Management System
Advance Product Quality Planning (APQP)
Failure Mode Effects Analysis (FMEA)
ISO I TS 16949: 2009 & ISO 9001: 2008 Process Approach Internal Auditing
ISO/TS 16949: 2009 Requirements Awareness
Measurement System Analysis (MSA)
Statistical Process Control (SPC)
Quality Management System
ISO 9001: 2008 Awareness
ISO 9001: 2008 Documentation Preparation& Implementation
ISO 9001: 2008 Process Approach Internal Auditing
Environmental Management System
ISO 14001: 2004 Awareness Training
ISO 14001: 2004 Documentation Preparation& Implementation
ISO 14001: 2004 Emergency Response& Preparedness
ISO 14001: 2004 EMS Aspect& Impact Analysis
ISO 14001: 2004 EMS Chemical Management
ISO 14001: 2004 EMS Legal& Other Requirements
ISO 14001: 2004 EMS Waste Management
ISO 14001: 2004 Internal Auditing
TCA Program Listing // 05
Occupational Health & Safety System
OHSAS 18001: 2007 Awareness
OHSAS 18001: 2007 Chemical Management& Control
OHSAS 18001: 2007 Documentation Preparation& Implementation
OHSAS 18001: 2007 Emergency Response& Preparedness
OHSAS 18001: 2007 Hazard& Risk Management (HIRARC)
OHSAS 18001: 2007 Internal Auditing
Food Safety Management System
HACCP Internal Auditing
Hazard Analysis Critical Control Point (HACCP) In Food Processing
ISO 22000: 2005 Internal Auditing
ISO 22000: 2005 Management System Requirements
Understanding& Implementing Good Manufacturing Practices (GMP)
Integrated Management Systems
Integrated Management Systems Internal Auditing For EHSQ (ISO 9001, ISO/Fs 16949:2009, ISO
140w01 & OHSAS18001)
Integrated Management Systems Internal Auditing EHSQ (ISO 9001, ISO 14001 & OHSAS 18001)
Quality Improvement Techniques
7 Quality Control Tools
Effective Problem Solving Techniques Using SD Problem Solving & Statistical Techniques
Effective Root Cause Analysis Techniques
QA & QC Inspectors in Action
Quality Function Deployment (QFD)
Total Quality Management
TCA Program Listing // 06
Six Sigma Management
Problem Solving: A3 - The TOYOTA Way
Effective Production Planning & Control
Poka Yoke- Mistake Proofing Towards Zero Defect
Total Productive Maintenance (TPM)
GS Towards a Quality Management
Building Lean Culture in an Organization
Kaizen - Continuous Improvement
Advanced Auditing Technique for Business Improvement
ISO 14971: 2009 Medical Devices -Application of Rise Management to Medical Devices
Rockwell Automation
Certified and trusted trainers conduct the respective Rockwell Automation programs to help you bring together
all the pieces of workforce training through its proven approach of:
Assessments
Training Workstations
Instructor- Led Training
Job Aids
Virtual Classroom
Certificate Programs
e-Learning
Customer Development
Your employees are your greatest asset. To achieve peak manufacturing performance, you need technologies
and processes driven by highly trained employees. Ongoing training is an important component of a strategy
approach to maintenance and constantly improving human and process performance consistently translates
into increased job productivity and overall plant profitability.
To achieve peak manufacturing performance, you need technologies and processes driven by highly trained
employees. Skilled operators, maintenance personnel and engineers who maximize machinery and processes
should increase the quality of your production environment and boost your overall equipment effectiveness.
TCA Program Listing // 07
Top 9 Popular Rockwell Automation Courses
Course Number
Course Title
1
CCP146
RSLogix 5000 Level 1 : ControlLogix System Fundamentals
2
CCP229
RSLogix 5000 Level 1 : ControlLogix Fundamentals and Troubleshooting
3
CCP153
RSLogix 5000 Level 3 : ControlLogix Maintenance and Troubleshooting
4
CCP151
RSLogix 5000 Level 2 : Basic Ladder Logic Programming
5
CCCL21
RSLogix 5000 Level 2 : Basic Ladder Logic Interpretation
6
CCP143
RSLogix 5000 Level 3 : Project Development
7
CCPS43
SLC 5000 and RSLogix 500 Maintenance and Troubleshooting
8
CCP164
DeviceNetTM and RSNetWorxTM Configuration and Troubleshooting
9
CCP178
EtherNet / IPTM Design and Troubleshooting
These certificated programs are intended for maintenance and programming professionals who want to
develop their knowledge and skills using the latest technology.
TCA Program Listing // 08
ControlLogix Maintainer Certificate Curriculum
Core Courses
Option 1
Core Courses
Option 2
Elective Courses
(Choose 1 Course)
RSLogix 5000 Level 1:
ControlLogix System
Introduction to Automation
and the Integrated
Architecture System
Introduction to Automation
and the Integrated
Architecture System
CIA101
CIA101
Fundamentals
CCP146
2 Days
2 Days
2 Days
1.4 CEUs
1.4 CEUs
1.4 CEUs
RSLogix 5000 Level 2:
ControlLogix Maintenance
and Troubleshooting
RSLogix 5000 Level 1:
ControlLogix Fundamentals
and Troubleshooting
Motion Control
Fundamentals
CCP153
4 Days
CCP299
4.5 Days
CCN130
2 Days
2.8 CEUs
3.2 CEUs
1.4 CEUs
RSLogix 5000 Level 3:
Basic Ladder Logic
Interpretation
RSLogix 5000 Level 3:
Basic Ladder Logic
Interpretation
Kinetix 6000
Maintenance and
Troubleshooting
CCCL21
2 Days
1.4 CEUs
Choose 1
ControlLogix
Elective Course
CCCL21
2 Days
1.4 CEUs
Choose 1
ControlLogix
Elective Course
CCN200
2 Days
1.4 CEUs
GuardLogix
Fundamentals and
Maintenance
SAF-LOG103
1 Day
.7 CEUs
Assessment
Assessment
Core Courses Option 1
Core Courses Option 2
Publication GMST10-PP406D-EN-E – January 2013
Note : CCP146 may be replaced
with CIA101 if you have already
completed the fundamentals
course. No other substitutions
are permitted.
Elective Courses
www.rockwellautomation.com/services/training
Copyright 2013 Rockwell Automation, Inc.
TCA Program Listing // 09
ControlLogix Programmer Certificate Curriculum
Elective Courses
(Choose 1 Course)
Core Courses
RSLogix 5000 Level 1:
ControlLogix System
Fundamentals
CCP146
2 Days
RSLogix 5000 Level 1:
ControlLogix Fundamentals
and Troubleshooting
Introduction to Automation
and the Integrated
Architecture System
CCP299
CIA101
4.5 Days
2 Days
1.4 CEUs
3.2 CEUs
1.4 CEUs
RSLogix 5000 Level 2:
Basic Ladder Logic
Programming
RSLogix 5000 Level 4:
PhaseManager
Project Design
GuardLogix
Application Development
CCP151
2 Days
CCP711
1 Day
SAF-LOG101
2 Days
1.4 CEUs
.7 CEUs
1.4 CEUs
RSLogix 5000 Level 3:
Project Development
Motion Control
Fundamentals
RSLogix 5000 Level 4:
Function Block
Programming
CCP143
4 Days
CCN130
2.8 CEUs
Choose 1
ControlLogix
Elective Course
Assessment
2 Days
CCP152
2 Days
1.4 CEUs
1.4 CEUs
RSLogix 5000 Level 4:
Motion Programming
Using Ladder logic
RSLogix 5000 Level 4:
Structured Text/
Sequential Function
Chart Programming
CCN142
3 Days
CCP154
2 Days
2.1 CEUs
1.4 CEUs
RSLogix 5000 Level 5:
Advanced
Motion Programming
Note : CCP146 or CCP299 may
be replaced with CIA101 if you
have already completed the
Fundamentals course. No other
substitutions are permitted
CCN190-LD
2 Days
1.4 CEUs
Core Courses
Publication GMST10-PP406D-EN-E – January 2013
Elective Courses
www.rockwellautomation.com/services/training
Copyright 2013 Rockwell Automation, Inc.
TCA Program Listing // 10
Introduction
to Automation
and Integrated
Architecture
TCA Program Listing // 11
Safety & Health
Advanced First Aid Trauma Life Support
Accident Investigation & Reporting
Advance Defensive Driving Training
Basic Occupational First Aid & CPR (BOFA)
Chemical & Others Hazardous Materials Handlings in OSHA
Crime Awareness, Prevention & Self Defence
Effective & Professional Guard Safety Course
Effective Preventive Maintenance
Emergency Response Planning
Environmental, Health & Safety (EHS) Management System Awareness Training
Fire Incident Response Planning
Fire Safety Training for Fire Squad
Forklift Truck Safety Training
Hazard Identification, Risk Assessment & Risk Control (HIRARC)
Hearing Conservation Training
Introduction to Malaysian Environmental, Occupational Safety & Health Legislation
Occupational Safety & Health at Workplace
Occupational Safety & Health Awareness
Personal Protection Program
Restriction of Hazardous Substances: A Full Picture of Understanding
Safety & Proficiency in Handling Hand Controlled Overhead Crane
Safety Training for Safety Committee Members
Setting Up a Safety Committee & Implementing OSHA
Sales & Marketing
Accelerating Sales Force Performance
Building a Winning Sales Force
How To Mind-Read your Customers: Using the Behaviour Psychology
Killing Off the 12 Assassins of Sales Force Stability
TCA Program Listing // 12
Rainmaker: Generating New Business
Sales Excellence & Negotiation through NLP
Sales Management for the Newly Appointed Sales Lead
Selling Techniques for the Prospective Salesperson
The Master Assassin: Eliminating the Competition
To the Beat of the Drums: Adapting to Current Market Demands
Winning Accounts Strategies
Supply Chain Management
Developing Effective Logistics & Supply Chain Practices
Effective Cost & Risk Planning in Incoterms Management
Effective Purchasing & Negotiation Skills
Global Air & Sea Freight Operations
Global Sourcing Skills
Global Supply Chain Management
Incoterm, Shipping Procedure & Import I Export Documentation
Inventory Control & Store Warehouse Management
Inventory Logistic Management
Licensed Manufacturing Warehouse & Treasury Exemptions
Logistics Operation Management: Principles & Practices
Purchasing & Material Planning Management
Shipping Risk & Cost Reduction Practice
Strategic Elements of Transportation Management
Supply & Supplier Management Practice
Supply Chain Management Integration in an Organization
The Competitive Edge: Optimizing 7 Inventory Reduction Strategies
The Right Way of Stock Taking & How to Avoid High Stock Discrepancy
Cost Reduction & Risk Immigration
TCA Program Listing // 13
Seleksi Kursus Bahasa Melayu Keberkesanan Organisasi
Budaya Kerja Cemerlang
Mencapai Kejayaan Melalui Sikap Kerja Yang Positif
Semangat Berpasukan
Kursus Bina Pasukan NLP Pasukan Berprestasi “A”
Keselamatan & Kesihatan
Kursus Kecemerlangan Pemandu
Kursus Keselamatan Dan Kesihatan Pekerjaan (OSHA)
Kursus Keselamatan Dalam Pengendalian Dan Penyenggaraan Forklif
Komunikasi
Kemahiran Komunikasi Secara Berkesan
Penyeliaan
Menyelesaikan Masalah Secara Berkesan
Kemahiran Penyeliaan Ke Arab Peningkatan Produktiviti Dan Kualiti
Penyelia Menangani Masalah Secara Kreatif Dan Berkesan
Kursus Pengurusan Majlis Dan Pengacaraan
Kursus Peningkatan Ketrampilan Penyeliaan
Pentadbiran Pejabat
Kursus Kecemerlangan Pembantu Tadbir
Pentadbiran Pejabat Dan Rekod Yang Efektif
Kursus Ketrampilan Setiausaha
TCA Program Listing // 14
Sumber Manusia
1 Visi 1 Organisasi Ke Arah Kegemilangan KPI
Strategi Menangani Pekerja Yang Bermasalah Dan Ketidakhadiran
Program Perancangan Persaraan
Pengurusan Dan Kemahiran
Kemahiran Dalam Kepimpinan Bagi Penyelia Yang Berkecekapan Tinggi
Jualan Dan Pemasaran
Menguasai Jualan Dan Pemasaran
TCA Program Listing // 15