Development of a shared Aussie vision
View us online at www.rustreport.com.au Video channel at www.rustreport.com.au/video/ Send media releases to [email protected] Issue #4, February 2, 2015 Development of a shared Aussie vision RUST BUCKET Len Rust Many Australians fail to appreciate the size, sophistication, skills and successes of the ‘Australian Information Technology and Communications (ICT) Industry. Plenty of time has passed since the Australian Government started to try to understand the requirements of the ICT Industry and also try to understand the IT Industry, its requirements and how to put in place programs, policies and schemes to assist in its growth and to build export capability in the sector. Although there is no easy consensus about the need to develop a “common technology vision” there has been much less of a consensus on how to get there and what that “vision” would entail in terms of practical policies. Consensus on industry policy matters across an industry as diverse as ICT is not easy. Opinions are polarised in the sector over many fundamental issues. This means consistent presentation of industry views to the government is more difAicult than for other industries in which consensus is far easier. The proliferation of ICT associations in Australia has not helped. Governments Aind it hard to know who to engage with about ICT matters, because such a large group of organisations represents the overall Australian ICT community. Today there is no association or authority that collects and publishes comprehensive current statistics on ICT, except for the collections of the Australian Bureau of Statistics (ABS) and they are typically 2-‐3 years out of data. In a fast moving and changing environment like ICT, this is a signiAicant impediment. Admittedly there are some proprietary market research databases that can be accessed for a considerable fee but there is no availability of comprehensive and current industry data to the wider community of the industry and importantly to policy makers. The problem is also compounded by the wide diversity of products and services that are now covered by the overall ICT industry. In this week’s industry player profile interview we speak to David Rowe, SVP and CMO, Rimini Street. View the interview in a new window. The ABS and the Department of Communication have recently teamed up to investigate which new statistical datasets would be most useful for tracking ICTs contribution to the national economy and also informing better government policy. “The ICT sector is critical to Australia’s national and global economic performance and it’s important to understand the contribution the sector makes to the overall economy” a statement on the ABS website reads. Diane Braskic, head of the IT statistic branch at the ABS said in a statement recently “I encourage anyone interested in making a statement to go to the ABS website for more information”!! Sizing the market today is critical but we must also respond to the challenge of taking advantage of the enabling effect of information and technologies and this must be orchestrated without delay. Australia needs to group this vision which is currently within its reach. Stakeholders from all Aields must now join forces if we are to respond to those crucial challenges and attain the edge we need to compete in international markets. Notwithstanding the centrality of ICT to economic growth, surprisingly there have been very few attempts to catalogue what is known about ICT’s impact on the economy. In order to better understand ICT’s role in economic growth it is important to realize that the digital economy is more than an economy conducted on the Internet. Rather it represents the pervasive use of ICT in all aspects of the economy, including all internal operations of organisations, transactions between organisations and transactions between individuals acting as consumers, citizens and organisations. Australia urgently needs a bipartisan approach to ensure it does not miss the opportunities of the future. What it needs are people of vision to champion and sell Australia overseas all with a sense of urgency. In 2015 we need to create a research agency/Institute to address all these ICT Industry related issues staffed by associations, research groups, academics as well as people from government, post haste. Len Rust—[email protected] http://www.gartner.com/technology/summits/apac/business-intelligence/ http:// www.gartner.com/technology/summits/apac/business-intelligence/ http://www.gartner.com/ technology/summits/apac/business-intelligence/ http://www.gartner.com/technology/ summits/apac/business-intelligence/ http://www.gartner.com/technology/summits/apac/ business-intelligence/ http://www.gartner.com/technology/summits/apac/businessintelligence/ http://www.gartner.com/technology/summits/apac/business-intelligence/ http:// www.gartner.com/technology/summits/apac/business-intelligence/ http://www.gartner.com/ 23 - 24 February | Sydney, Australia | gartner.com/ap/bi technology/summits/apac/business-intelligence/ http://www.gartner.com/technology/ summits/apac/business-intelligence/ http://www.gartner.com/technology/summits/apac/ Crossing the Analytical Divide: business-intelligence/ http://www.gartner.com/technology/summits/apac/businessLearn More New Technologies, New Skills intelligence/ http://www.gartner.com/technology/summits/apac/business-intelligence/ Gartner Business Intelligence, Analytics & Information Management Summit 2015 © Dialog Marketing Services 2015 | www.rustreport.com.au | [email protected] Page 1 | February 2, 2015 TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST TEST ! Top 7 ANZ security issues for 2015 Check Point Software has launched its list of the leading IT security threats and trends which Australian and New Zealand business can expect to see in 2015. 1. Safeguarding SDN It’s true that SDN can boost security -‐ namely by routing trafAic through a gateway and IPS, thereby reprogramming and restructuring a network suffering a DDoS attack. Because SDN is being increasingly adopted in data centres, you can expect to see targeted attacks that try to exploit SDN controllers to bypass network defences. 2. Blocking Zero Day Malware The new face of malware is fast and stealthy. Over a third of organisations downloaded at least one Aile infected with unknown malware last year, thanks to obfuscation tools that help attacks slip past even sophisticated solutions. 73 percent had existing bot infections, with 77 percent infections active for more than four weeks. 3. Open source, open target Open source vulnerabilities like Heartbleed and Poodle affected nearly every IT operation in the world. While organisations may not be able to anticipate the next massive vulnerability, they should understand that Alaws in open-‐ source and commonly used platforms offer hackers rich opportunities. 4. Addressing mobile momentum The explosion in mobile device popularity presents a tough challenge, according to Check Point’s global survey of more than 700 businesses; 42 percent had suffered mobile security incidents costing more than US$250,000 to remediate. 5. Managing mobile payment security While some mobile payment solutions like Apple Pay, Google Wallet and PayPal offer multiple layers of security involving tokenisation and encryption. It’s a safe bet that attackers will be searching out vulnerabilities to exploit. 6. Critical Infrastructure attacks Nearly 70 percent of critical infrastructure companies suffered a security breach over the last year. Unfortunately we can probably expect more cyberattacks on public utilities and key industrial processes in 2015. 7. Dangerous devices The Internet of Things is an exciting trend, but these IP-‐based appliances often provide criminals with unsecured networks. Consider also the security implications of wearable tech and companion devices that connect to tablets and smartphones. Are companies prepared to mitigate the risk of employees wearing Google Glass or the Apple Watch? INSIDER EDITION Rimini Street preliminary Q4 and 2014 financial results Rust Report Sponsor Rimini Street's preliminary fourth quarter and full Aiscal year 2014 results indicated record highs in net revenues, annualized subscription revenues, deferred revenues, active clients and number of customers electing multi-‐year, non-‐cancelable service periods. Highlights include: • Net revenues for the fourth quarter 2014 were $25.4 million, an increase of 47% from the same quarter in 2013. • Net revenues for the full Aiscal year 2014 were $86.7 million, an increase of 42% from Aiscal year 2013. • Annualized subscription revenue as of December 31, 2014, was $107.1 million, an increase of 43% from December 31, 2013 and the Airst time annualized subscription revenue has surpassed $100 million. • Deferred revenue as of December 31, 2014, was $82.8 million, an increase of 41% from December 31, 2013. • Billings for the full Aiscal year 2014 were $110.7 million, an increase of 39% from Aiscal year 2013. “The strong demand worldwide for Rimini Street independent maintenance and support is reAlected in our Aiscal fourth quarter and full-‐year 2014 numbers and growth,” said Seth Ravin, CEO, Rimini Street. “As we celebrate our 10-‐year anniversary in 2015 with nearly a thousand signed clients, including more than 100 of the Fortune 500 and Fortune Global 100 organizations, we remain laser-‐ focused on helping clients achieve maximum value from their IT investments, while executing against our global business plan for growth and proAitability.” Intuit Australia expands into Queensland Intuit Australia, the company behind QuickBooks Online, has expanded operations into Queensland with its Airst business development appointment. This strategic in-‐market presence is to improve Intuit’s capacity to support local SMBs and their Ainancial advisors across the state. Nicolette Maury, Managing Director of Intuit Australia, said: “This signiAicant investment will enable us to introduce Queensland’s small business owners, accountants and bookkeepers to the power of cloud accounting. QuickBooks Online is a simple to use but powerful Ainancial management offering that will help change their working lives so profoundly they won’t be able to imagine going back.” To promote the huge beneAits of SMBs being able to access and manage their Ainances from anywhere on any device, Intuit Australia is running an eight week regional advertising campaign, using the theme ‘Seriously easy online accounting for small businesses’. © Dialog Marketing Services 2015 | www.rustreport.com.au | [email protected] Page 2 | February 2, 2015 http://info.riministreet.com/Gartner-On-Premises-ERP-Report.html?src=newsletter&src_dt=rustreport http:// info.riministreet.com/Gartner-On-Premises-ERP-Report.html?src=newsletter&src_dt=rustreport http:// info.riministreet.com/Gartner-On-Premises-ERP-Report.html?src=newsletter&src_dt=rustreport http:// info.riministreet.com/Gartner-On-Premises-ERP-Report.html?src=newsletter&src_dt=rustreport http:// info.riministreet.com/Gartner-On-Premises-ERP-Report.html?src=newsletter&src_dt=rustreport http:// info.riministreet.com/Gartner-On-Premises-ERP-Report.html?src=newsletter&src_dt=rustreport http:// info.riministreet.com/Gartner-On-Premises-ERP-Report.html?src=newsletter&src_dt=rustreport http:// info.riministreet.com/Gartner-On-Premises-ERP-Report.html?src=newsletter&src_dt=rustreport http:// info.riministreet.com/Gartner-On-Premises-ERP-Report.html?src=newsletter&src_dt=rustreport http:// info.riministreet.com/Gartner-On-Premises-ERP-Report.html?src=newsletter&src_dt=rustreport http:// info.riministreet.com/Gartner-On-Premises-ERP-Report.html?src=newsletter&src_dt=rustreport http:// info.riministreet.com/Gartner-On-Premises-ERP-Report.html?src=newsletter&src_dt=rustreport http:// Now Download info.riministreet.com/Gartner-On-Premises-ERP-Report.html?src=newsletter&src_dt=rustreport Get your complimentary Gartner report: When staying with on-premises ERP is the right choice Australia’s cloud communications market to reach $650M by 2020 RUST E-RESEARCH More Australian businesses are adopting modern communications options, including cloud services, transforming traditional voice calls into uniAied communications, according to new research from Telsyte, Australia’s foremost emerging technology analyst Airm. Most organisations (88%) have staff that use a softphone at least once a week and Skype is the most popular application, well ahead of softphone that vendors ship with their PABX systems. A further 40 per cent of organisations are evaluating docking solutions to enable mobile devices to act as a desk phone replacement while in the ofAice. There is also a shift in how enterprise communications services are being procured with Telsyte forecasting cloud communications – where the customer does not own or manage PABX equipment – will exceed 30 per cent penetration by 2020. This is being driven by more options from traditional telco and non-‐telco service providers and will represent a market value exceeding $650M. The Australian Enterprise Communications Market Study 2015 examines the impact of emerging technologies on business communications and how organisations can prepare for future disruption. Telsyte Senior Analyst Rodney Gedda says organisations need to Aind the best ways to integrate services for holistic enterprise communications that will increasingly involve mobile devices and wearables. “Instant messaging, presence and e-‐mail integration are the most deployed uniAied communications (UC) applications, but Web collaboration and BYOD integration are becoming more important as organisations look to modernise their business and support next generation employees”. Gedda says. Telsyte forecasts UC to grow strongly in 2015 as organisations look to refresh both legacy TDM and IP-‐based infrastructure. “CIOs know UC can reduce costs, which is a key driver, however, UC is increasingly as a path to optimising IT and enhancing business Alexibility. This indicates a marked change from communications being seen as a cost centre to more of a productivity platform”. Less than 5 per cent of Australian enterprises are “mobile only” and don’t have Aixed line infrastructure, however, these organisations can still take advantage of uniAied communications through Aixed-‐mobile convergence and cloud services. The Australian Enterprise Communications Market Study 2015 covers the key vendors and service providers in the communication and collaboration market including: AAPT, Alcatel-‐Lucent, Amcom, Apple, Avaya, BlackBerry, Cisco Systems, Google, LifeSize, Macquarie Telecom, Microsoft, MyNetFone, Mitel, NEC, Optus, Polycom, ShoreTel, Siemens, Telstra, TPG, UXC Connect, Vidyo and WebEx. Australian M2M Market to grow at 18.1%, doubling RUST E-RESEARCH by 2016 The Machine-‐to-‐Machine (M2M) communications market in Frost & Sullivan's new report, Australian Machine-‐to-‐Machine Australia is measured by the number of M2M Subscriber IdentiAication Module (SIM) connections activated. Market (M2M) Communications Market Report 2014 says that the market revenues are measured by SIM activations, including costs of hardware, applications, installation and connectivity. In 2013, the over 30% revenue growth by 2016, and doubling its 2013 value. Demand for M2M solutions from existing markets such as number of SIMs activated was estimated at 400,000 to 450,000; an increase of 20% from 2012. transportation and logistics, as well as the new opportunities in will display high growth rates over the next Aive years, peaking at © Dialog Marketing Services 2015 | www.rustreport.com.au | [email protected] Page 3 | February 2, 2015 Energy, Healthcare and industrial automation sectors will keep “As the M2M market moves from a nascent stage of growth towards growth rates over 25% in 2017 and 2018. mainstream uptake, it will attract new players, which will increase competition. This market commoditisation will put pressure on the Audrey William, Head of ICT Research, Frost & Sullivan Australia & New Zealand said that although the M2M market is at an early stage lucrative proAit margins currently enjoyed. Solution providers with a hardware based strategy will Aind it increasingly challenging to of growth, it has not yet experienced high growth rates as usage is currently limited to a small number of industries. However, the generate growth”, she added. “Local telcos are already building strong service capabilities to sustained growth expected over the next Aive to seven years will largely be due to uptake from a wider market base of industries, address a wider range of requirements. In the next three to Aive years, although the average revenue per SIM will decline, the telcos and the huge opportunity for connecting a variety of objects with SIMs and sensors”. will continue to beneAit from the larger volumes of deployments”, William explained. Transportation and Logistics and Energy and Utilities are the key The competitive landscape of the M2M communications market is markets for M2M adoption, and currently account for the majority of deployments. These sectors have the strongest business case for highly concentrated. In 2013, the three main telcos – Telstra, Optus and accounted for more than 95% of the market in Australia. using M2M solutions to increase efAiciency, and as a result have a much higher awareness and understanding of M2M solutions. Telstra and Optus have a wide breadth of ICT capabilities and their strong networking and infrastructure capabilities enable them to “Although other verticals will increase their uptake of M2M solutions, these sectors will remain signiAicant for driving growth. easily integrate M2M solutions with critical backend systems. The established brand name of these telcos in the local market further However, demand from sectors such as Healthcare, Retail, Agribusiness and Banking will increase over the next few years. strengthens their market position and new entrants will be challenged to overcome these competitive barriers. This will also coincide with the expansion and maturity of the M2M market, where a wider range of industry requirements are addressed”. William said. DEAL MAKERS New Abu Dhabi win marks successful year for Jade Jade Software capped off a successful 2014 with a seven terminal sale of its Master Terminal port management software to Abu Dhabi Ports Company, further enhancing Jade’s reputation as the mixed cargo terminal operating system of choice in the Gulf region. The sale ends a year of substantial multi-‐terminal deals in Europe, Africa and the Middle East, including a record breaking third quarter. And brings the total number of new marine terminal wins in 2014 to 29. Abu Dhabi Ports will use Master Terminal to manage all aspects of its general cargo operations, including bulk, break bulk, project and roll-‐on/roll-‐off (RORO) cargo. Jade’s Managing Director David Lindsay says: “We are excited to have formed this new relationship with Abu Dhabi Ports and look forward to working closely with them to not only achieve their operational goals, but also to support their growth aspirations for the future.” The Airst two ports to be implemented are Zayed Port, located in the north-‐eastern area of Abu Dhabi city, and Khalifa Port, a deep water port midway between the cities of Dubai and Abu Dhabi. Both of these ports play a key role in the import and export of goods in and around the United Arab Emirates (UAE), handling approximately 20 million tonnes of cargo per annum. Ronald McDonald House Charities forms community partnership with iiNet Ronald McDonald House Charities Australia has announced iiNet has become their National Telecommunications Partner. iiNet will support Ronald McDonald Houses across Australia by providing products and services, Ainancial support and staff volunteers for the next three years. To celebrate the new h"p://talentunleashed.co/2014-‐talent-‐unleashed-‐awards-‐live-‐blog/ h"p://talentunleashed.co/2014-‐talent-‐unleashed-‐awards-‐live-‐blog/ h"p:// talentunleashed.co/2014-‐talent-‐unleashed-‐awards-‐live-‐blog/ h"p://talentunleashed.co/2014-‐talent-‐unleashed-‐awards-‐live-‐blog/ h"p://talentunleashed.co/ 2014-‐talent-‐unleashed-‐awards-‐live-‐blog/ h"p://talentunleashed.co/2014-‐talent-‐unleashed-‐awards-‐live-‐blog/ h"p://talentunleashed.co/2014-‐talent-‐ unleashed-‐awards-‐live-‐blog/ h"p://talentunleashed.co/2014-‐talent-‐unleashed-‐awards-‐live-‐blog/ h"p://talentunleashed.co/2014-‐talent-‐unleashed-‐awards-‐ live-‐blog/ h"p://talentunleashed.co/2014-‐talent-‐unleashed-‐awards-‐live-‐blog/ h"p://talentunleashed.co/2014-‐talent-‐unleashed-‐awards-‐live-‐blog/ h"p:// talentunleashed.co/2014-‐talent-‐unleashed-‐awards-‐live-‐blog/ h"p://talentunleashed.co/2014-‐talent-‐unleashed-‐awards-‐live-‐blog/ h"p://talentunleashed.co/ 2014-‐talent-‐unleashed-‐awards-‐live-‐blog/ h"p://talentunleashed.co/2014-‐talent-‐unleashed-‐awards-‐live-‐blog/ h"p://talentunleashed.co/2014-‐talent-‐ unleashed-‐awards-‐live-‐blog/ h"p://talentunleashed.co/2014-‐talent-‐unleashed-‐awards-‐live-‐blog/ h"p://talentunleashed.co/2014-‐talent-‐unleashed-‐awards-‐ live-‐blog/ h"p://talentunleashed.co/2014-‐talent-‐unleashed-‐awards-‐live-‐blog/ h"p://talentunleashed.co/2014-‐talent-‐unleashed-‐awards-‐live-‐blog/ h"p:// talentunleashed.co/2014-‐talent-‐unleashed-‐awards-‐live-‐blog/ h"p://talentunleashed.co/2014-‐talent-‐unleashed-‐awards-‐live-‐blog/ h"p://talentunleashed.co/ 2014-‐talent-‐unleashed-‐awards-‐live-‐blog/ h"p://talentunleashed.co/2014-‐talent-‐unleashed-‐awards-‐live-‐blog/ h"p://talentunleashed.co/2014-‐talent-‐ unleashed-‐awards-‐live-‐blog/ h"p://talentunleashed.co/2014-‐talent-‐unleashed-‐awards-‐live-‐blog/ h"p://talentunleashed.co/2014-‐talent-‐unleashed-‐awards-‐ live-‐blog/ h"p://talentunleashed.co/2014-‐talent-‐unleashed-‐awards-‐live-‐blog/ h"p://talentunleashed.co/2014-‐talent-‐unleashed-‐awards-‐live-‐blog/ h"p:// talentunleashed.co/2014-‐talent-‐unleashed-‐awards-‐live-‐blog/ h"p://talentunleashed.co/2014-‐talent-‐unleashed-‐awards-‐live-‐blog/ h"p://talentunleashed.co/ 2014-‐talent-‐unleashed-‐awards-‐live-‐blog/ h"p://talentunleashed.co/2014-‐talent-‐unleashed-‐awards-‐live-‐blog/ h"p://talentunleashed.co/2014-‐talent-‐ unleashed-‐awards-‐live-‐blog/ v h"p://talentunleashed.co/2014-‐talent-‐unleashed-‐awards-‐live-‐blog/ h"p://talentunleashed.co/2014-‐talent-‐unleashed-‐awards-‐ live-‐blog/ h"p://talentunleashed.co/2014-‐talent-‐unleashed-‐awards-‐live-‐blog/ h"p://talentunleashed.co/2014-‐talent-‐unleashed-‐awards-‐live-‐blog/ h"p:// © Dialog Marketing Services 2015 | www.rustreport.com.au | [email protected] Page 4 | February 2, 2015 http://mycloudassistant.com.au/ http://mycloudassistant.com.au/ http:// mycloudassistant.com.au/ http://mycloudassistant.com.au/ http://mycloudassistant.com.au/ http://mycloudassistant.com.au/ http://mycloudassistant.com.au/ http:// mycloudassistant.com.au/ http://mycloudassistant.com.au/ http://mycloudassistant.com.au/ http://mycloudassistant.com.au/ http://mycloudassistant.com.au/ http:// mycloudassistant.com.au/ http://mycloudassistant.com.au/ http://mycloudassistant.com.au/ http://mycloudassistant.com.au/ http://mycloudassistant.com.au/ http:// mycloudassistant.com.au/ http://mycloudassistant.com.au/ http://mycloudassistant.com.au/ http://mycloudassistant.com.au/ http://mycloudassistant.com.au/ http:// mycloudassistant.com.au/ http://mycloudassistant.com.au/ http://mycloudassistant.com.au/ http://mycloudassistant.com.au/ http://mycloudassistant.com.au/ http:// partnership iiNet CEO David Buckingham and his executive team will be volunteering at Ronald McDonald House Perth tonight, cooking and serving dinner to the families staying at the House. This will be the Airst of 2640 volunteer hours iiNet staff have committed to this new community partnership. David Buckingham said iiNet had more than 2000 staff across Australia and New Zealand who were enthusiastic about lending a hand at their local Ronald McDonald House. “We’ve always helped out where we could at Ronald McDonald House Perth, but as a large, growing telco, we were looking for a partnership with truly national reach,” David said. “Giving back is important to iiNet and we are all incredibly excited and proud of our new partnership with Ronald McDonald House Charities.” Ronald McDonald House Charities Australia has 14 Houses across Australia which accommodate nearly 300 families a night and more than 6500 families a year. iiNet coming on board as a National Partner will help support families when they need it most by keeping them connected with friends and family while they stay at the House. base2Services helps Australian ERetail giant THE ICONIC move to AWS Australian Cloud Operations and Management company base2Services has recently helped major Australian online retailer, THE ICONIC move their web presence over to the cloud. THE ICONIC attracts nearly four million visits each month, making it Australia’s largest fashion e-‐commerce destination. Amazon Web Services (AWS) was chosen as THE ICONIC’s new platform in the move to the cloud. base2Services managed the entire migration for THE ICONIC, and used their specialist knowledge gained from many previous large scale cloud migrations to make the process as seamless as possible for THE ICONIC and their customers. Adam Jacobs, Managing Director and Co-‐Founder of THE ICONIC said: “The migration was smooth. The insights and experience from the base2 team really showed and we went live without any issues. We are now achieving one of the fastest site load times across the e-‐commerce landscape, of under 2 seconds.” Arthur Marinis, CEO of base2Services said: “THE ICONIC project had some pretty big demands when it came to migrating their entire system to the cloud. Thanks to the experience base2 has gained from performing more than 100 migrations, our team together with THE ICONIC development team had no issue in overcoming these challenges. THE ICONIC’s in-‐house tech team is particularly skilled and savvy about their IT operations, and it helped signiAicantly that they had a deep understanding of what we needed to achieve together.” CA Technologies works to help Australian businesses leverage investments in Amazon Web Services CA Technologies (NASDAQ:CA) is working with a number of Australian channel partners – including, Melbourne IT, RXP and UXC – to help local businesses further leverage their investments in Amazon Web Services (AWS) using CA UniAied Infrastructure Management (formerly CA Nimsoft Monitor) for Amazon Web Services. CA UIM for Amazon Web Services enables organisations to monitor and manage service levels in the cloud. It delivers detailed performance reporting on key metrics and sophisticated alarms to proactively help customers meet SLAs and increase uptime. The solution monitors the availability and performance of AWS’ EC2 and S3 systems and offers the scalability organisations require. Darren Reid, senior vice president, Partners & Alliances – Asia PaciAic & Japan at CA Technologies, believes that CA UIM is a popular choice for companies deploying AWS because of its ability to use insights into resource usage to further leverage their AWS investment. “Every business has to account for every dollar spent and that means a heightened focus where innovation is concerned because businesses want to know the ‘new’ is achieving a return on investment. “Where CA UIM comes into its own is by allowing businesses to leverage insights into resource usage to further maximise the value of their AWS investment – everything from the datacentre to the cloud, including SaaS, hosted and virtualised environments.” © Dialog Marketing Services 2015 | www.rustreport.com.au | [email protected] Page 5 | February 2, 2015 Launchpad: Latest products, services and ventures The Rust Report has created a new section announcing just-‐ LAUNCHPAD released products, services and initiatives new to the marketplace. For information regarding possible listings please email threats.The new advanced Search and Analysis capabilities [email protected] leverage the platform's highly intuitive and customisable user interface to make the process of crafting targeted searches even Avaya and VMware collaborate on enterprise-class hybrid cloud services faster, which reduces overall time spent on investigations. Its Case Management features provide efAicient organisation and Avaya has collaborated with VMware to deliver the Airst enterprise-‐class hybrid cloud services – named Avaya Hybrid Engagement as a Service – for customer and team engagement. The new software-‐as-‐a-‐service (SaaS) offerings leverage the VMware vCloud Air platform to deliver a Alexible approach to implementing enterprise communications solutions that bridge private and public clouds. Avaya Hybrid Engagement as a Service central access to all pertinent data surrounding a suspected threat, delivering streamlined workAlow and collaboration features that support the full investigation and response process. Interactive Intelligence releases new cloud-based enterprise collaboration service Interactive Intelligence Group has released PureCloud Directory, includes Avaya Engagement Solutions and the required VMware vCloud Air resources to host the solution in a usage-‐based model. a new cloud-‐based enterprise collaboration service delivered from its PureCloud platform designed to increase productivity It will support customers that are: enacting a phased migration to a public cloud model while still leveraging investments in on-‐ and enhance collaboration by enabling employees to quickly Aind, connect and communicate with the right person with the right set premises solutions; maintaining a mixed environment with some applications delivered via public cloud while others are kept of skills at the right time. Features include the following: readily available employee information such as title, skills, certiAications, private or on-‐premises; or expanding existing operations into new markets. interests and location reduces search time; “One-‐click” employee contact options for email and IM speed responses to individuals LogRhythm accelerates detection and response to cyber threats LogRhythm's new Case Management, Search and Analysis enables customers to expedite the detection and qualiAication of high-‐impact threats, reduce response times and neutralise damaging cyber-‐attacks. Available immediately in LogRhythm's award-‐winning Security Intelligence Platform, they address a or groups; integration with Active Directory, HR systems, CRM systems such as SalesForce; and support for smart phones and tablets gives employees anytime, anywhere access for improved responsiveness. In addition, the PureCloud platform exposes a comprehensive application programming interface that enables users to access the functionality of all services from Web or mobile applications. 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[email protected] ! www.ACSFounda)on.com.au! © Dialog Marketing Services 2015 | www.rustreport.com.au | [email protected] Page 6 | February 2, 2015 LANDESK Unveils Service Desk 7.8 continually monitored and supported 24/7 and switch back LANDESK, a global leader in delivering user-‐oriented IT www.greentree.com solutions, has announced the release of Service Desk 7.8, bringing new interfaces and capabilities to its process-‐centric service management platform. Service Desk 7.8 introduces new IT support and end-‐user capabilities with its modern, cross-‐platform, mobile and desktop personalised experience. In addition, this release delivers a number of contextual information and activity enhancements, providing IT with more that just data. By delivering information and action capability to the support analyst in one place, at the right time and in context, Service Desk 7.8 enables IT to react faster and with greater accuracy, empowering support to create a better experience and improve satisfaction. Features of the new release include the following: attractive, intuitive IT support analyst workspace, new self-‐service dashboards, enhanced schedule management, additional dynamic contextual knowledge capabilities, new contextual telephony integration and a support appointment content pack. http:// www.landesk.com Greentree delivers cloud-based disaster recovery service to the primary system without incurring any data loss. http://www.aod-‐cloud.com/aod-‐greentree/ and http:// Riverbed introduces SteelHead appliance for application optimisation, visibility and control Riverbed Technology has released the Riverbed SteelHead CX 70 series, the Airst WAN optimisation solution speciAically designed to meet the needs of modern applications in the hybrid enterprise. The CX 70 series offers a new hardware form factor to complement the most complete visibility, control, and optimisation solution to accelerate performance of on-‐premises, cloud and SaaS applications with SteelHead 9.0 and Riverbed SteelCentral AppResponse 9.5 which were released in November 2014. The latest release includes a complete hardware update, solid state drive-‐based architecture, double the RAM capacity and increased processing power for even better scalability and application performance. As today’s enterprises are hybrid enterprises – running on a combination of on-‐premises, SaaS, and cloud-‐ Greentree, a leading provider of business management based applications, delivered over an evolving mix of private and public networks – SteelHead CX 70 series securely software, has launched AOD for Greentree Secure, a cloud-‐ based disaster recovery solution which provides automated optimises the growing number of connections between end-‐ users and web-‐based application servers in order to address replication and system recovery for Greentree environments. Available on a monthly, pay-‐for-‐use, these challenges. subscription basis and hosted on AOD’s servers both in Australia and around the world, AOD for Greentree Secure NICE Systems launches Contact Centre Fraud Prevention ensures that in the event of any catastrophic failure of the on-‐ premise Greentree system, users can switch immediately to their in sync replicated system in the cloud. When the primary system is restored, AOD for Greentree enables a business to switch back just as easily, avoiding major downtime, data loss and allowing for uninterrupted business continuity. The AOD for Greentree Secure service enables users to easily access their data via a login from any web browser should an outage occur. Companies can continue to run their business in the cloud via systems that are NICE Systems has launched its Contact Centre Fraud Prevention solution, which tracks fraud patterns and screens all phone interactions for fraud against a watch list of known fraudsters. The solution brings together NICE Actimize’s extensive expertise in fraud with NICE’s years of experience in the contact centre. The solution can be deployed as a standalone contact centre solution or as part of the NICE Actimize enterprise fraud offering. 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Telephony and other contextual data, such as IVR cross-‐reference each call with a suspicious watch list of known fraudsters. It also implements NICE Interaction Analytics to events, caller location and ANI matching, also known as caller ID, are also examined to determine potential fraud. identify fraud patterns and social engineering attempts based on speech analytics, emotion detection, talk patterns, and interactions. For example, shouting at the agent or trying to change an address or phone number could be part of a fraudulent behaviour pattern, and certain keywords may raise AUSSIES TO WATCH PROQUEST CONSULTING focuses entirely on the design, organisation and maintenance of high quality Salesforce systems to Australian organisations. The company typically works with mid-‐range organisations looking to achieve a single customer view using salesforce.com or builds other transformational business processes using the Force.com platform. The Proquest team are highly specialised in all aspects of sales force.com from business analysis, project management, solution architecture, conAiguration and development to change management and training. www.proquestit.com OVER THE WIRE provides reliable cost effective Voice and Data solutions for businesses offering a total, integrated solution for IT and Telecommunications needs. Specialising in the supply of customised SIP Voice and WAN solutions. Over the Wire also offers Co-‐location and Hosted Services m as well as Managed IT Services solutions. The company owns and operates its own data centres in the Brisbane CBD. Over-‐the-‐ Wire’s mission is to provide businesses with a viable alternative in the Australian Telecommunications and IT sectors; a provider that works with them instead of just for them. www.overthewire.com.au QUATTRO INNOVATION has delivered over 400 successful cloud software implementations. The company has been in the business of adding value since 2008. The company’s mission from the outset was to engage with customers as their trusted business partners, to highlight additional return on investment available from cloud vendors and deliver success through innovative robust and scalable solutions. The company offers an end-‐to-‐end solution from lead acquisition to billings. The company stresses they are a solution provider, not a software vendor. Quattro teams include developers and business analysts focussed on design simplicity to resolve complexity. www.quattroinnovation.com/ MEXIA are specialists at building rock solid, highly available, fault-‐tolerant and high performance hybrid integration platforms based on Microsoft’s BizTalk Server and the Microsoft Azure platform. Customers include UniSuper, Cotton On, BOQ, PanAust and RACQ. The company also offers public and customised private training for both Windows Azure and BizTalk server and tailors the training mix depending on the organisation’s needs. www.mexia.com.au SYSTEM PARTNERS is a Salesforce partner assisting organisations to improve and transform business processes utilising tools such as Business Process Management (BPM), Salesforce.com consulting services and software development. The company builds and delivers scalable, smart and robust solutions using cloud technology. The company has specialist expertise in Financial Service4s, No-‐for-‐ProAit and commercial businesses. www.systempartners.com. ICOGNITION assists clients to achieve better efAiciency. Competitive advantage, client service and risk minimisation by devising innovative and practical strategies, ideas and solutions which will help them achieve value for money. iCognition has assisted over 100 enterprises information governance and management strategies and solution implementations within federal and state government and also within the private sector. Clients include Federal, State and Local Government and many private industry customers. www.icognition.com.au © Dialog Marketing Services 2015 | www.rustreport.com.au | [email protected] Page 8 | February 2, 2015 REVOLVING DOORS Palo Alto Networks appoints with him, including key roles with EMC in the US, NetApp in the Steven Redman as VP for APAC Australian systems integrator, Southern Cross Computer US and Australia, and most recently, as chief executive of Palo Alto Networks has announced the appointment of Steve Systems. Sakalas is tasked with building on the strong Redman as Vice President for Asia PaciAic (APAC). In this role, foundation Peach and his team have established in the local Mr. Redman will be responsible for driving revenue growth, market with customers and scaling the business to the next market momentum and overall business strategy for the level. Peach will be responsible for driving and developing the company in the Asia PaciAic market. Redman, who will be based company's relationships with strategic alliance partners, in Sydney, Australia, is recognised as a technology industry systems integrators, service providers and outsourcers across leader, having held senior management positions across the region. Australia/New Zealand, the Asia PaciAic region and the United States. Prior to taking up the role with Palo Alto Networks, Mr. Kaseya names new APAC leaders to Redman was President of Worldwide Sales at McAfee for two drive growth years, where he was responsible for managing a team of over 2,000 employees, and delivering more than $2.8 billion in annual bookings. Before this, he was President of the Asia PaciAic region for the company for four years, where he was responsible for guiding the APAC team to three consecutive years of double-‐digit growth with multiple record growth quarters. Before joining McAfee, Redman was Managing Director of EMC Australia and New Zealand, also having held the position of general manager for Rockwell Electronic Commerce, as well as roles with Lucent Technologies and Fuji Xerox. Kaseya has named Kellie Hackney to the role of APAC sales director, and appointed Craig Allen as technical director for APAC, with both roles effective immediately. This latest pair of leadership appointments demonstrates Kaseya’s continued commitment to growing a strong APAC channel business, one the company says will be uniquely structured compared to other vendors in the space with Kaseya Aield teams strategically aligned to support Kaseya resellers. Hackney brings a wealth of experience and insight into APAC channels. Prior to joining Kaseya at the end of last year, she served for eight-‐years as the senior manager for partner management with Citrix Asia-‐ Peach named Director of Alliances and systems integrators for APJ PaciAic. Prior to that, she held various roles over eight years Pure Storage has reshufAled its leadership team with the and post sales technical teams and build upon his strong record appointment of two senior channel executives. Effective of success in delivering on the business objectives of Kaseya’s immediately, Pure Storage ANZ country manager, Nigel Peach, customers and partners. Prior to joining Kaseya, Craig served as will take on the new role of director of alliances and systems Chief Information OfAicer at itLab, where he had operational integrators for APJ. Former Southern Cross Computers chief oversight of systems performance and was responsible for executive, Mike Sakalas, joins Pure as country manager for ANZ, improving technical efAiciencies across the business. with Express Data, including IBM business manager. Craig Allen will continue to strengthen the effectiveness of both pre replacing Peach in the local business. Sakalas brings 20 years’ data storage, sales and senior business management experience © Dialog Marketing Services 2015 | www.rustreport.com.au | [email protected] Page 9 | February 2, 2015
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