1. Ingeniería

e-Care
Training & Knowledge Management
Customer Experience
e-Care Manual
Login
To use Robi e-Care, you need to create an account
Click on
e-Care Manual
Login
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Enter Robi number (prefix: 88018***** or
018***** or 18******
Optional
Password should be minimum 8 digits,
combination of alphabets and numeric
value. Login id cannot be used as
password. E.g. Example@123
User must select his/her Date of birth
[email protected]
Optional
User can change preferred languageBengali/ English
Click on “Create Account”
e-Care Manual
Login
After clicking on “create Account”, user will be sent a 4 digit PIN number to his/her
mobile number through SMS
Enter 4 digit PIN from your mobile SMS and
click on “Validate”
After registration is successful, click on “Login”
e-Care Manual
Login
After new account is created successfully, please log-in with your Mobile number
with your password.
Robi e-Care
Welcome to Robi e-Care
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e-Care Manual
My Bill
Landing page: Here customer will get his current account balance / bill information
and payment/recharge history along with respective plan name.
Robi e-Care
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e-Care Manual
My Services
Here customer can select required services ( VAS services, Goongoon, Voice Services, Friends
& Family, Internet Packages, SMS & MMS Bundle, Lifetime Validity etc.) from drop down menu.
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e-Care Manual
My Services
VAS Services: Customer can activate and deactivate available VAS services in the
list.
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e-Care Manual
My Services
Goongoon: Customer can activate and deactivate Goongoon service and also can download new
Goongoon tune.
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e-Care Manual
My Services
Voice Service: Customer can check his/her current plan and also can change his/her
plan from the list for which s/he is eligible for.
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Current Plan
Change Plan
e-Care Manual
My Services
Friends & Family: Check existing FNF/partner number, add FNF & delete FNF
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FNF Status
Add Partner
Add FNF
e-Care Manual
My Services
Internet Packages: Show Current plan Status and customer can add new plan. S/he
can also deactivate Auto-renew option of existing data plan.
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Current plan
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Add plan
e-Care Manual
My Services
SMS & MMS Bundle: customer can purchase SMS & MMS Bundle.
SMS Bundle
MMS Bundle
e-Care Manual
My Services
Lifetime Validity: Afford Lifetime Validity.
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e-Care Manual
My Profile
With Click on Update button customer can change his Self-Care information and
change his password.
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** Mobile number
cannot be
changed
e-Care Manual
Complaints
Complaints Button is linked with Robi Shomadhan, so it will take customer to Robi
Shomadhan interface and customer can log respective complaint in Robi
Shomadhan.
Offers:
With clicking on Offers button, customer will get available Ghechang Store offer.
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Thank you