1. Ingeniería

IATA e-Services Project
EMD Implementation update
End December 2014
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IATA e-Services – Vision
100% EMD to facilitate sales, fulfillment and collection of
ancillary services through all distribution channels
Ancillary
Services
Traditional Miscellaneous
Documents
Direct sales
Travel Agencies
EMD
Optional services
Multi-channel
Sales
Distribution
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Industry adopted
Electronic
Miscellaneous
Document
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IATA e-Services – EMD adoption benefits
 A global industry standard for issuance, fulfillment and collection of ancillary
services
 A common sales process across all channels
 Improve airlines revenues with travel agency sales of ancillary services
 Can be interlined to partners and compatible with different systems
 Considered as an integral part of the business model where carriers sell ancillary
services (e.g. ATPCO - Optional Service Fee Product)
 Reduce cost by eliminating paper documents and better back-office productivity
 Can replace airlines proprietary solutions and all miscellaneous documents
 Increase auditing capability in Revenue Accounting and visibility of ancillary
services in Revenue Management
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e-Services – Implementation Timeline
 End-2010: 6 major GDS and 10 airlines EMD capable
 End-2011: 40 airlines EMD capable and 6 major GDS EMD live in IATA BSP
 End-2012: 75%* industry EMD capability and increase EMD usage in IATA BSP
 End-2013: Successful adoption of the EMD standard in IATA BSP
 2014: Final vMPD Sunset is October 31st, Achieved !
2010:
Pioneer
year
2011:
Pivotal
year
2013:
Final
year
2012:
Critical
year
2014:
Closing
Year
* EMD capable airlines should represent at least 75% of passenger volume by end 2012
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EMD Deployment
Industry Status
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Airline status in scope for e-Services project
 Beginning of January 2015, 134 airlines have implemented EMD in IATA BSP
 IATA estimated 30 million EMDs had been issued in 2013 via all distribution
channels (100% increase from 2012)
 By end December 2014, 8,5 million EMDs had been issued through travel agents in
82 BSPs by 134 airlines in 4 years
 In 2014, more than 52 million EMDs had been issued through both direct and
indirect channel (46 Million in direct channel and 6 Million in indirect channel)
 In 2014, IATA estimates that it represents close to 2 billion USD (1.76 billion USD for
direct channel and 206 Million USD for indirect channel)
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EMD Issued in IATA BSP
8,5 Million EMDs had been issued by GDSs (by December – 2014)
600,000
500,000
400,000
300,000
EMDA
200,000
EMDS
100,000
0
 6 Million EMD issued in 2014
 EMD penetration reached 100% over vMPD!
 23 % EMD A vs. 77 % EMD S (December, 2014)
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Source: December 2014 (subject to update)
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2014 IATA e-Services: EMD key facts & figures
Airline Status:
 More than 180 airlines have implemented EMD today
 Industry adoption for EMD standard is set
 More than 50 millions of EMDs have been issued by capable airlines mainly through direct
sales
EMD volumes and penetration in IATA BSP
 EMD in GDS:10,000 in 2011, 500,000 in 2012, 2 million in 2013, almost 6 million in 2014
GDS / System provider status:
 The first industry interline between different EMD servers is completed
 All major GDS have been EMD certified in IATA BSP and issued EMD in production
 Major system providers working on airline EMD Server: Amadeus, Farelogix, Hexaware, HP,
Mercator, Resiber/Unisys, Sabre, SITA, Travelport, Travelsky
Source: December 2014 (subject to update)
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IATA Support and
Priorities
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IATA e-Services: Activities in 2014
1. INDUSTRY ENGAGEMENT
 4th IATA e-Services EMD Task Force in Geneva, Switzerland (February 4-5, 2014) Completed !
 Asia Pacific EMD regional workshop (Singapore, April 10, 2014) Completed !
 Americas EMD regional workshop (Miami, April 29, 2014) Completed !
2. IATA SUPPORT
 Reference guide for EMD implementation in IATA BSP click here
 EMD/vMPD reporting statistic by airline, GDS, BSP and Agent
 Airline vMPD switch off in BSP Available
 Technical BSP phase-out for vMPD Final vMPD switch off October 31!
3. COMMUNICATION
 Communication to Travel Agency community Continuous
 BSPLink communication to Airline/Travel Agent Continuous
 StB Steering Group November 5, 2013 Industry Communication on vMCO/vMPD Sunset click here
4. PROJECT CLOSURE
 The IATA e-services project has been closed at the end of 2014
 The EMD standards have reverted back to IATA Airline Distribution Standards group
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