1. No category

Parcel Post Compendium Online
PA - Panama Rep.
Dirección General de Correos y Telégrafos,
Panama
Basic Services
PAA
CARDIT
Carrier documents international
transport – origin post
No
RESDIT
Response to a CARDIT – destination
post
No
6
Home delivery
6.1
Initial delivery attempt at physical
delivery of parcels to addressee
6.2
If initial delivery attempt unsuccessful,
card left for addressee
6.3
Addressee has option of paying taxes or No
duties and taking physical delivery of the
item
1
Maximum weight limit admitted
1.1
Surface parcels (kg)
30
1.2
Air (or priority) parcels (kg)
30
2
Maximum size admitted
2.1
Surface parcels
2.1.1
2m x 2m x 2m
(or 3m length & greatest circumference)
No
2.1.2
1.5m x 1.5m x 1.5m
(or 3m length & greatest circumference)
No
2.1.3
1.05m x 1.05m x 1.05m
(or 2m length & greatest circumference)
Yes
6.4
2.2
Air parcels
There are governmental or legally
Yes
binding restrictions mean that there are
certain limitations in implementing home
delivery.
2.2.1
2m x 2m x 2m
(or 3m length & greatest circumference)
No
6.5
Nature of this governmental or legally
binding restriction.
2.2.2
1.5m x 1.5m x 1.5m
(or 3m length & greatest circumference)
No
2.2.3
1.05m x 1.05m x 1.05m
(or 2m length & greatest circumference)
Yes
La Ley de Aduanas señala el concepto de recinto
aduanero, los cuales existen en 14 de nuestras 119
oficinas activas, y en donde está autorizada la entrega
de paquetería ya que en estos existen agentes
aduaneros que realizan los trámites aduaneros (ej.
cobro de impuestos de introducción, etc.) es por esto
que solo podemos entregar paqueterias en estas
oficinas.
Supplementary services
3
Cumbersome parcels admitted
No
No
7
Signature of acceptance
7.1
When a parcel is delivered or handed
over
7.1.1
a signature of acceptance is obtained
Yes
7.1.2
captured data from an identity card are
registered
Yes
7.1.3
another form of evidence of receipt is
obtained
Yes
7.1.4
Nature of this evidence
Parcels service features
5
Electronic exchange of information
5.1.1
Use a track and trace system
5.1.2
Mandatory tracking events transmitted
EMC
Departure from outward office of
exchange
Yes
EMD
Arrival at inward office of exchange
Yes
EMH
Attempted/Unsuccessful delivery
Yes
7.2
Ordinary parcels
EMI
Final delivery
Yes
7.2.1
Signature of the addressee or his agent
Yes
5.1.3
Optional tracking events transmitted
7.2.2
Signature of a de facto agent
Yes
EMA
Posting/collection
Yes
7.3
Insured parcels
EMB
Arrival at outward office of exchange
Yes
7.3.1
Signature of the addressee or his agent
Yes
EME
Held by Customs
Yes
7.3.2
Signature of a de facto agent
Yes
EMF
Out of Customs/Departure from inward
office of exchange
Yes
EMG
Arrival at delivery office
Yes
Insured parcel service
EMJ
Arrival at transit office of exchange
Yes
8
Insured surface parcels admitted
No
EMK
Departure from transit office of exchange Yes
9
Insured air parcels admitted
No
5.1.4
Dispatch messages transmitted
10
Marking used for insured parcels
PREDES
V 2.0
Pre-advice of international dispatch
information - origin post
Yes
10.1
CP 74 pink label used
No
10.2
Dispatch receipt information (response
to a PREDES) – destination post
Yes
CP 73 label and pink “insured” label
used
No
RESDES
V 1.1
5.1.5
Ready to start transmitting data to
partners wishing to receive data
Yes
5.1.6
Other messages transmitted
PRECON
Pre-advice of international consignment
– origin post
No
RESCON
Response to a PRECON – destination
post
No
Yes
Pasaporte
Cash-on-delivery service for parcel
11.1
Acceptance of Cash-on-delivery
(COD) service for parcels
11.1.1
outbound COD parcels
No
11.1.2
inbound COD parcels
No
Date of last update : 18.12.2015
Page 1 of 10
Parcel Post Compendium Online
PA - Panama Rep.
PAA
Dirección General de Correos y Telégrafos,
Panama
Express delivery service
12
Express parcel delivery service
provided
Inbound parcels No
No
Outbound parcels No
Supplementary charges - Customs
Parcels with advice of delivery
13
Admission of advice of delivery for
13.1
ordinary parcels
Yes
13.2
insured parcels
No
21
Non-dutiable parcels
21.1
Threshold level below which parcels are Yes
free of customs duties and other taxes
21.2
Exemption threshold
Parcels for delivery free of charges and fees
14
Parcels for delivery free of charges
and fees admitted
No
Local currency
B/.50.00
USD
$50.00
Comments:
For parcel of personal character. Not applicable for
parcel to legal persons.
Fragile parcel
15
Fragile parcels admitted
No
Consignment service
16
Consignment service by bilateral
agreements provided
22
Dutiable parcels
22.1
Customs clearance fee collected for
parcels subject to import customs
clearance
22.2
Amount of fee collected
No
integrated logistics service by
bilateral agreements provided
B/.500.00
USD
$.500.00
If the tax exceeds $ 500.00 to use a private customs
broker.
Yes
Addresses for bilateral agreements
18
Local currency
Comments:
Integrated logistics service
17
Yes
23
Customs clearance fee collected for
for all items declared at customs
23.1
Amount of fee collected
Contact details of the person responsible for
questions concerning bilateral agreements
Yes
Local currency
B/0.25
USD
$0.25
Comments:
Name:
Ms DE SEDAS, BEIRA
Function:
Jefa de Asuntos Internacionales
Address:
Avenida Septima Central, Calle 34.
Frente a la Basílica Menor Don Bosco
Tel:
1: (+507)5127628
2: (+507) 5127614
Fax:
(+507)5126200
E-mail
[email protected]
[email protected]
24
Administration fees collected for
parcels subject to export customs
clearance
No
Comments:
Special charges - Storage
Admissible radioactive material and infectious substances
19
Radioactive materials admitted in
19.1
Air Parcels
Inbound parcels No
25
Storage charge collected on a parcel Yes
when it is kept beyond the prescribed
period, or in the event of return to
sender/redirection
25.1
Amount of charge per day/per parcel
Outbound parcels No
19.2
Insured parcels
Inbound parcels No
25.2
Local currency
B/.0.20
SDR
0.1706
Period of charge, if not daily
After the
sixth day
the charge
per day per
parcel is
$.20
Outbound parcels No
20
Infected substances admitted in
20.1
Air Parcels
Inbound parcels No
Outbound parcels No
20.2
Special delivery charges
Insured parcels
Date of last update : 18.12.2015
Page 2 of 10
Parcel Post Compendium Online
PA - Panama Rep.
Dirección General de Correos y Telégrafos,
Panama
26
Delivery charges collected at the time No
of delivery in response to the advice
of arrival
Special charges – Poste restante
27
Poste restante service provided
27.1
Amount of charge per parcel
27.2
PAA
32
Period of retention for parcels
32.1
Normal period
1 Month(s)
32.2
Exceptional period
45 Day(s)
33
Retention for parcels for which notice
could not be sent or addressed to
poste restante
33.1
Normal period
33.2
Exceptional period
Yes
Local currency
B/.0.00
SDR
$0.00
Basis for charge if not an amount per
parcel
2 Day(s)
Parcels automatically retained
34
Office to which a copy of the CP 78
verification note should be sent
Special provisions - Treatment of parcels wrongly accepted
28
Parcels returned to sender
Yes
Delivery areas
29
Parcels delivered to
29.1
all addresses
No
29.2
specific areas only
Yes
Office name:
Oficina de Encomiendas Postales , PAPTYB
Name:
Mr Ruíz, Nelson
Function:
Jefe de Encomiendas Postales
Address:
Centro Comercial Los Pueblos 2000, Entrando por
Econoprecios. Al lado del Instituto de Acueductos
Y Alcantarillados Nacionales (IDDAN).
1: (+507)69802376
2: (+507)5126225
(+507)5126224
Tel:
Fax:
Comments:
Only, in post offices where there are customs agents.
CODES:0816, 0819, 0834, 0838, 0843, 0301, 0302,
1015, 0201, 0229, 0426, 0501, 0601, 0710, 0923,
0101.
Collection
30
Collection of parcels at post offices
provided for
30.1
all addresses
No
30.2
specific areas only
Yes
Comments:
Only, in post offices where there are customs agents.
CODES:0816, 0819, 0834, 0838, 0843, 0301, 0302,
1015, 0201, 0229, 0426, 0501, 0601, 0710, 0923,
0101.
E-Mail:
Requests for withdrawal from the post or alteration, or
correction of address
35
Requests for withdrawal from the
post accepted
35.1
Central office (in destination country) to
which requests must be sent
Office name:
Reclamos Postales
Name:
Ms Campos, Maricruz
Function:
Jefe de Reclamos Postales
Address:
Centro Comercial Los Pueblos 2000, entrando por
Econoprecios. Al lado del Instituto de Acueductos y
Alcantarillados Nacionales (IDAAN).
1: (+507)5126309
2: (+507)5126265
(+507)5126224
Tel:
Delivery procedures for parcels for which customs duty and
taxes are payable
Yes
Fax:
E-Mail:
[email protected]
[email protected]
31
Procedure for parcels for which
customs duty is payable
31.1
Pick up of parcel at the customs office
Yes
Special provisions - Force majeure
31.2
Addressee’s address with collection of
customs duties and taxes at the time of
delivery
No
36
Liability admitted in cases of force
majeure
No
31.3
Delivery to the addressee’s address
after payment of customs duties and
taxes
No
36.1
Liability admitted for insured parcels on
board ships or aircraft used by
designated operators
No
31.4
Over the counter at the local post office
with immediate payment of customs
duties and taxes
Yes
36.2
Addressee/sender's reservations
admitted at the time of delivery
No
31.5
Other
Special provisions - Customs declarations
Pick up of parcel in the customs office located at the
local post office after that people pays taxes.
37
Number of CN 23 customs
declarations required for inbound
parcels
1
37.1
Number of CN 23 customs declarations
required for parcels in transit
1
Period of retention
Date of last update : 18.12.2015
Page 3 of 10
Parcel Post Compendium Online
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PAA
Dirección General de Correos y Telégrafos,
Panama
37.2
Languages in which CN 23 customs
declarations can be completed
Month
Day(s)
National Holidays - Description
French English Spanish
January
1
Año Nuevo
January
9
Día de los Mártires-Día Histórico
Special provisions - Method of dispatching accompanying
documents
January
12
Día de los Mártires-Día feriado
38
Documents affixed to the relevant
parcels
Yes
February
17
Martes de Carnaval
38.1
Documents attached to the parcels bill
No
April
3
Viernes Santo
May
1
Día del Trabajo
November
3
Separación de Panamá de Colombia
November
5
Conmemoración Patriótica en la
ciudad de Colón
November
10
Primer Grito de Independencia
November
28
Independencia de Panamá de
España
December
8
Día de la Madre
December
25
Navidad
Service to customers
39
On-line tracking provided
39.1
Web site address to access information
Yes
http://www.correospanama.gob.pa
39.2
Languages in which track and trace
information is available
Spanish
Service to designated operators
40.
40.1
User of the Internet-based Inquiry
System (IBIS)
Yes
National holiday in 2016
Details of office(s) responsible for
handling parcel post inquiries
Office name:
Reclamos Postales
Name:
Ms Campos, Maricruz
Function:
Jefe de Reclamos Postales
Address:
Centro Comercial los Pueblos 2000, entrando por
Econoprecios. Al lado del Instituto de Acueductos y
Alcantarillados Nacionales (IDAAN).
1: (+507)5126309
2: (+507)5126265
(+507)5126224
Tel:
Fax:
E-Mail:
[email protected]
[email protected]
Hours of service and days(s) on which the inquiry service is
operating
Month
Day(s)
National Holidays - Description
January
1
Año Nuevo
January
9
Día de los Mártires
February
9
Martes de Carnaval
March
25
Viernes Santos
May
1
Día del Trabajo
August
15
Fundación de Panamá la Vieja
November
3
Separación de Panamá de Colombia.
November
4
Día de la Bandera
November
5
Conmemoración Patriótica en la
ciudad de Colón.
November
10
Primer Grito de Independencia
November
28
Independencia de Panamá de
España
Opening Hours (Local)
Day
Opening hours 1
Opening hours 2
Monday
08:30-15:30
-
December
8
Día de la Madre
Tuesday
08:30-15:30
-
December
24
Noche Buena
Wednesday
08:30-15:30
-
December
25
Navidad
Thursday
08:30-15:30
-
Friday
08:30-15:30
-
December
31
Fiesta de Fin de Año
Saturday
-
-
Sunday
-
-
Languages
English Spanish
Regional Holidays
41.2
Regional holidays
Regional holiday in
Month
Day(s)
National Holidays
41.1
National holidays
National holiday in 2015
Cancellation of fees
Date of last update : 18.12.2015
Page 4 of 10
Regional/Local Holidays –
Localities and description
Parcel Post Compendium Online
PA - Panama Rep.
PAA
Dirección General de Correos y Telégrafos,
Panama
42
Fees cancelled when they concern
42.1
parcels returned to sender
Yes
42.2
parcels redirected to a third party
No
42.3
parcels abandoned by the sender
Yes
42.4
parcels lost or destroyed
No
42.5
parcels rifled or damaged
No
0401-Alanje
0403-Divalá
0406-Puerto Armuelles
0408-Progreso
0409-Paso Canoa
0411-Boquerón
Redirection within the country of destination
0413-Boquete
43.1
Redirection done without a request from No
the sender or addressee
0415-La Concepción
43.2
Redirection fee charged
Yes
0420-Cerro Punta
43.3
Amount of redirection fee (SDR)
0,17
0424-Volcán
Comments:
0427-Universidad de Chiriquí
Internal redirection charge is B/.0.25
($0.25).
0432-Dolega
0436-Gualaca
Miscellaneous provisions – operation of the parcel service
0434-Potrerillos
44.1
Postal parcel services operated by the
designated postal operator
Yes
44.2
Postal parcel services operated by a
transport company or companies
No
44.3
Service provided throughout the country No
0443-Río Sereno
44.4
Areas of the country where the parcel
service is NOT provided
0444-San Félix
Postcodes
0438-Remedios
0440-El nancito
Localities
0446-Las Lajas
0103-Changuinola
0448-Horconcito
0104-Almirante
0452-San Lorenzo
0106-Guabito
0454-Tolé
0108-Chiriquí Grande
0504-Santa Fé
0203- El Cristo
0513-Garachiné
0205-El Roble
0515-Jaqué
0206-El Jaguito
0521-Sambú
0209 Pocrí
0531-El Real
0211-Antón
0541-Yaviza
0213-Río Hato
0542-Metetí
0216-La Pintada
0603-La Arena
0221-Natá
0605-Monagrillo
0223-El Caño
0607-Las Minas
0225-Olá
0609-Los Pozos
0231-Río Grande
0611-Ocú
0312-Sabanitas
0613-Parita
0345-Playòn Chico
0615-Pesé
0347-Ailigandí
0617-Santa María
0352-Narganá
0619-Divisa
0360-Mulatupu
0621-Chupampa
Date of last update : 18.12.2015
Page 5 of 10
Parcel Post Compendium Online
PA - Panama Rep.
PAA
Dirección General de Correos y Telégrafos,
Panama
0701-Guararé
0905-Cañazas
0722-La Palma
0907-La Mesa
0739-Los Santos
0909-Las Palmas
0740-Sabanagrande
0913-Montijo
0744-Macaracas
0917-Río de Jesús
0749-Pedasí
0919-San Francisco
0754-Purio
0921-Santa Fé
0758-Pocrí
0930-Soná
0766-Tonosí
1001-El Valle
1003-Arraiján
Office(s) of exchange handling parcels
45
Details of office(s) of exchange
responsible for handling parcel post
1005-Vista Alegre
Office name:
PANAMA CP
1007-capira
IMPC codel:
PAPTYB
Name:
Mr Ruíz, Nelson
Function:
Jefe de Encomiendas Postales
Address:
Centro Comercial Los Pueblos 2000, al lado del
IDDAN-Juan Díaz
1: (+507)5126225/69802376
2: (+507)5126265
(+507)5126224
1011-Chame
1013-Bejuco
1017-San Carlos
0801-Gamboa
0807-Chepo
Tel:
Fax:
E-Mail:
0815-Zona 4-Calidonia
0818-Zona 6-Betania
Hours of service and days(s) on which the OE is operating
0823-Zona 7-Plaza Concordia
Opening Hours (Local)
Day
Opening hours 1
Opening hours 2
Monday
07:00-18:00
-
Tuesday
07:00-18:00
-
Wednesday
07:00-18:00
-
Thursday
07:00-18:00
-
0832-World Trade center
Friday
07:00-18:00
-
0833-Plaza Panamá
Saturday
07:00-12:00
-
Sunday
-
-
0824-Universidad de Panamá
0827-Zona 8-Pueblo Nuevo
0830-Zona 9-San Francisco
0831-Paitilla
0835-Zona 10-Parque Lefevre
0839-Zona 13-Plaza Tocumen
Observations/Comments
0843-Balboa, Ancón
0844-Paraíso
0847-Chilibre
Delivery standards
0850-Zona 15-Las Cumbres
46-47
See the annexes.
0855-Zona 17-Pacora
0857-Zona 14-24 de diciembre
Barcode
48
0859-Zona 11-San Miguelito
0860-Villa Lucre
0901-Atalaya
0903-Calobre
Date of last update : 18.12.2015
Page 6 of 10
Barcode sample used on all outward
international postal parcels.
Parcel Post Compendium Online - Annexes
PA - Panama Rep.
Dirección General de Correos y Telégrafos,
Panama
PAA
Parcel delivery standards - Air parcel
OE Name
PANAMA CP
IMPC Code
PAPTYB
Tel
(+507)5126225
Fax
(+507)5126224
Hours of operation
Mon-Fri 07:00-18:00 and Saturday 07:00-12:00, Sunday: Closed
From the airport of destination to the addressee
Arrival at the airport
Days of delivery by zone
Day
Time
Zone 1
Zone 2
Zone 3
Zone 4
Zone 5
Zone 6
Mon
00:00 - 05:00
Thu
Wed
Fri
Wed
---
---
Mon
05:01 - 23:59
Fri
Thu
Sat
Wed
---
---
Tue
00:00 - 05:00
Fri
Thu
Sat
Thu
---
---
Tue
05:01 - 23:59
Sat
Fri
Mon
Thu
---
---
Wed
00:00 - 05:00
Sat
Fri
Mon
Fri
---
---
Wed
05:01 - 23:59
Mon
Sat
Tue
Fri
---
---
Thu
00:00 - 05:00
Mon
Sat
Tue
Sat
---
---
Thu
05:01 - 23:59
Tue
Mon
Wed
Sat
---
---
Fri
00:00 - 05:00
Wed
Tue
Thu
Mon
---
---
Fri
05:01 - 23:59
Thu
Wed
Fri
Mon
---
---
Sat
00:00 - 23:59
Sat
Fri
Mon
Tue
---
---
Sun
00:00 - 23:59
Sat
Fri
Mon
Tue
---
---
Definition of zones
Zone 1:
Postcodes
Cities
0816, 0819, 0834, 0838, 0843.
Estafeta de Zona 5, Estafeta de Zona 6A el Dorado,
Estafeta de Zona 9ª, Estafeta de Zona 12, Estafeta de
Balboa.
Zone 2:
Postcodes
Cities
0301, 0302.
Esfafeta de Calle 9A – Colón, Estafeta de Zona Libre.
Zone 3:
Postcodes
Cities
1015, 0201, 0229, 0426, 0601, 0710, 0923.
Estafeta de la Chorrera, Estafeta de Aguadulce, Estafeta
de penonomé, Estafeta de david, Estafeta de Chitré,
Estafeta de Las Tablas, Estafeta de Santiago.
Date of last update : 18.12.2015
Page 7 of 10
Parcel Post Compendium Online - Annexes
PA - Panama Rep.
Dirección General de Correos y Telégrafos,
Panama
Zone 4:
PAA
Postcodes
Cities
0101, 0501.
Estafeta de Bocas del Toro, Estafeta de la Palma-Darién.
Zone 5:
Postcodes
Cities
Zone 6:
Postcodes
Cities
Arrival at office of exchange:
2 horas
Customs clearance times:
Items subject to customs duty:
24 horas at Postal Proccessing Center
Items not subject to customs duty:
0 horas
Comments:
Parcels can only be delivered to post offices where there
are customs agents.
Customs agents separe from the office processing center
parcels subject to payment of taxes and they send these
ones to the postal offices where there are customs
officers. Parcels remain in these offices until the customer
pay of taxes. (Max. 30 days)
Date of last update : 18.12.2015
Page 8 of 10
Parcel Post Compendium Online - Annexes
PA - Panama Rep.
Dirección General de Correos y Telégrafos,
Panama
PAA
Parcel delivery standards - Surface parcel
OE Name
Oficina de Encomiendas Postales
IMPC Code
PAPTYB
Tel
(+507)5126225
Fax
(+507)5126224
Hours of operation
Mon-Fri 07:00-18:00 and Saturday 07:00-12:00, Sunday: Closed
From the airport/port/office of exchange of destination to the addressee
Arrival at the airport
Days of delivery by zone
Day
Time
Zone 1
Zone 2
Zone 3
Zone 4
Zone 5
Zone 6
Mon
00:00 - 23:59
Mon
Sat
Tue
Fri
---
---
Tue
00:00 - 23:59
Tue
Mon
Wed
Sat
---
---
Wed
00:00 - 23:59
Wed
Tue
Thu
Mon
---
---
Thu
00:00 - 23:59
Thu
Wed
Fri
Tue
---
---
Fri
00:00 - 23:59
Mon
Sat
Tue
Wed
---
---
Sat
00:00 - 23:59
Mon
Sat
Tue
Thu
---
---
Sun
00:00 - 23:59
Mon
Sat
Tue
Thu
---
---
Definition of zones
Zone 1:
Postcodes
Cities
0816, 0819, 0834, 0838, 0843.
Estafeta de Zona 5, Estafeta de Zona 6A el Dorado,
Estafeta de Zona 9ª, Estafeta de Zona 12, Estafeta de
Balboa.
Zone 2:
Postcodes
Cities
0301, 0302.
Esfafeta de Calle 9A – Colón, Estafeta de Zona Libre.
Zone 3:
Postcodes
Cities
1015, 0201, 0229, 0426, 0601, 0710, 0923.
Estafeta de la Chorrera, Estafeta de Aguadulce, Estafeta
de penonomé, Estafeta de david, Estafeta de Chitré,
Estafeta de Las Tablas, Estafeta de Santiago.
Zone 4:
Postcodes
Cities
0101, 0501.
Estafeta de Bocas del Toro, Estafeta de la Palma-Darién.
Zone 5:
Postcodes
Cities
Date of last update : 18.12.2015
Page 9 of 10
Parcel Post Compendium Online - Annexes
PA - Panama Rep.
Dirección General de Correos y Telégrafos,
Panama
PAA
Zone 6:
Postcodes
Cities
Arrival at office of exchange:
2 horas
Customs clearance times:
Items subject to customs duty:
24 horas
Items not subject to customs duty:
0 horas
Comments:
Parcels can only be delivered to post offices where there
are customs agents.
Customs agents separe from the office processing center
parcels subject to payment of taxes and they send these
ones to the postal offices where there are customs
officers. Parcels remain in these offices until the customer
pay of taxes. (Max. 30 days)
Last validation date: 2010-08-25
Date of last update : 18.12.2015
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