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CONTENTS
What is IQ?
Importance of Emotions
What is EQ?
High EQ vs. Low EQ
Ingredients of EQ
Uses of EQ
Test your EQ
Enhance your EQ
Why EQ is more then IQ
INTELLIGENCE
RATIONAL/ IQ
IQ is about analytical,
rational and
comprehension skills and
is related mostly to leftbrain activities.
EMOTIONAL/ EQ
EQ is being dynamically
aware of ones own emotions
and ability to recognize the
emotions of others and use
these emotions for
constructive purposes.
EQ can be learnt at any age, but IQ saturates at the age
of about 18- 20
IMPORTANCE OF EMOTIONS
¢ Survival
¢ Decision -making
¢ Boundary setting
¢ Communication
¢ Unity
WHAT IS EQ?
“A type of social intelligence that involves the
ability to monitor one's own and others'
emotions, to discriminate among them, and to
use the information to guide one's thinking and
actions"
EQ- THE HISTORY
 Fairly new concept in scientific community
 Has roots in the concept of social intelligence,"
first identified by E.L. Thorndike in 1920
 Pioneer – Daniel Goleman, Professor of
Psychology at the Harvard University through his
book “Emotional intelligence”
 Phrase “ Emotional Intelligence” coined by
Yale psychologist Peter Salovey and the University
of New Hampshire’s John Mayer
FACTORS ON WHICH EQ RELIES
• Knowing one’s feelings and using them to make
life decisions
• Being able to manage one’s emotional life
without being hijacked by it
• Persisting in the face of setbacks
• Channeling one’s impulses in order to pursue
their goals
• Empathy
• Handling feelings in relationships with skill and
harmony
HIGH EQ
Vs
LOW EQ
1. Label their feelings, rather than "I feel impatient." vs. "This is ridiculous"
labelling people or situations.
"I feel hurt and bitter". vs. "You are an
insensitive jerk."
"I feel afraid." vs. "You are driving like a
idiot."
2. Distinguish between thoughts and Thoughts: I feel like ... & I feel as if... & 1
feelings.
feel that Feelings:
I feel: (feeling word)
3. Take responsibility for their feelings. "I feel jealous." vs. "You are making me
jealous"'
4. Use their feelings to help them make "How will I feel if I do this?" "How will I feel
decisions.
if I don’t"
5. Show respect for other people's They ask "How will you feel if I do this?"
feelings
"How Will you feel if I don't."
Contd...
6. Feel energized, not angry.
They use what others call "anger" to help
them feel energized to take productive
action.
7. Validate other people's feelings.
They show empathy, understanding, and
acceptance of other people's feelings.
8. Practice getting a positive value from They ask themselves: "How do I feel?"
their negative emotions.
and "What would help me feel better?"
They ask others "How do you feel?" and
"What would help you feel better?"
9. Don't advise, command, control,
They realize it doesn't feel good to be on
criticize, judge or lecture to others
the receiving end of such behavior, so
they avoid it.
10. Avoid people who invalidate them, or As much as possible, they choose to
don't respect their feelings.
associate only with bother people with
high EQ.
Emotional Intelligence
Intrapersonal
Intelligence
Self awareness
Self management
Self motivation
Interpersonal
Intelligence
Social awareness
Social competence
SELF - AWARENESS
Emotional Awareness
Accurate self- assessment
SELF - MANAGEMENT
Self - confidence
Self - control
Trustworthiness
SELF -MOTIVATION
Achievement drive
Commitment
Initiative
Optimism
Conscientiousness
Adaptability
Innovation
SOCIAL AWARENESS
Influence
Communication
Conflict Management
SOCIAL COMPETENCE
Understanding others
Developing others
Leadership
Service orientation
Change catalyst
Leveraging diversity
Building bonds
Political awareness
Team capabilities
Collaboration and co operation
USES OF EQ
Recruitment
Predicting Performance
Negotiation
Performance Management
Peer Relationships
Enhancing EQ
Control the way
to use your
physical body
Physical Movements
Breathing
Facial Expressions
Diet
Control your mental
focus
Why EQ matter more than IQ
Characters
RI / EI
• Goal setting
• 30/70
• Decision-Making
• 50/50
• Team Work
• 40/60
• Communication
• 10/90
• Time Management
• 30/70
• Motivation & Inspiration
• 05/95
“Ghazal mein bandish-e-alfaz
hi nahin Kafi …..Zigar ka
Khun bhi Kuchh Chahiye
asar ke liye”