1. Healthcare

800 North Glebe Road
Electronic Tenant® Portal
Created on February 5, 2015
Building Security: Access Control
During the hours of 6:00 a.m. through 7:00 p.m., Monday through Friday, and Saturdays from 9:00 a.m. to
1:00 p.m., 800 North Glebe Road is open for general public access to tenants, visitors and the general
public. These hours refer to building access for the general public only. For the purpose of “access control,”
all other times are considered “after-hours.”
In order for an employee to access the building after-hours, the individual must be assigned an access fob,
which is provided at the time of move-in. Once activated, the fob will enable access into the building. In the
event an individual loses his/her fob, a replacement fob can be issued at the cost of $9.00/fob. An invoice
will be generated and a charge placed on the tenant’s account.
IMPORTANT: DO NOT LET ANY UNKNOWN INDIVIDUALS ENTER THE BUILDING WITH YOU.
Obviously, it is important that the Tenant Contact retrieve access cards from employees who leave their
office, and return them to or promptly notify the Management Office for deactivation of the card to prohibit
access into the building. For ease and efficiency, all tenant contacts will be assigned a Datawatch Link
log-in and password so that they may manage all of their employees access fobs.
Utility Closet Access
You must call the JBG Commercial Management office at 571-312-8171 in order to have the Building
Engineer access any Utility Closet for the purpose of a contracted vendor performing repairs or
maintenance for your suite.
Building Security: Security Guard
A Security Guard will be on site during the hours listed below:
Monday-Friday:
Saturday-Sunday:
Holidays:
Lobby Phone
Security Guard’s Cell
Phone
4:00pm - 8:00am
24 hours a day
24 hours a day
(571) 312-7953
(703) 200-6537
Building Security: Deliveries
General
All deliveries for tenants must take place in the service freight elevator as it is equipped with protective
padding. Deliveries must be made using the loading dock on the lobby level and the freight elevator.
Tenants must sign for and accept all deliveries; they must also arrange for immediate transport of those
items to their suite.
All oversized/large deliveries (those requiring more than one hour or involving pieces with any dimension
greater than 5 feet) need to be scheduled at least 24-hours in advance with the Building Management, and
shall take place during non-business hours. All small deliveries can be arranged during non-peak times with
Building Management (see scheduled times below). Elevator scheduling is on a first-come, first-served
basis. A representative from your firm must be present to accept any delivery made after-hours.
All delivery companies must bring Masonite to protect lobby floors. Walls, corners, and doorframes must
also be treated with appropriate protection to avoid damage. The schedule for small weekday deliveries only
is as follows:
Monday –
Friday:
Before 8:00 a.m.
9:30 a.m. until 11:30 a.m.
1:30 p.m. until 4:30 p.m.
After 6:00 p.m.
Weekend deliveries may be made at times pre-scheduled with the Management Office.
After-Hours
Building staff will not accept or allow after-hours deliveries without prior arrangement and approval through
the Management Office. After-hours deliveries may not be scheduled before 6:00 p.m. Further, neither the
JBG Commercial Management, building engineering staff or security personnel can accept any type of mail
or packages (i.e., general mail, certified or registered mail, FedEx packages, UPS packages, etc.) from
couriers coming into or exiting tenant suites. Property insurance requirements prohibit this activity.
Incoming deliveries should be referred directly to the tenant’s premises.
Building Security: General Office Security
As our society seems to have grown more dangerous, so has the need for all of us to be more security
conscious - corporately and individually. It is important for tenants to recognize that 800 North Glebe Road
offers a level of security generally comparable to other first class office buildings in the Arlington, VA area.
This means that we seek to secure the building, while tenants retain the responsibility for their space and the
safety of their employees. Each individual needs to be security conscious, responsible and aware of his or
her belongings and office area.
Tenant Precautions
Building security needs your full cooperation in order to effectively secure your premises. We recommend
that your company implement these simple, but effective policies:
Do not leave your reception area unattended.
Keep valuables in secured areas (locked desks, file cabinets, etc.) when not attended and out of sight
when attended.
Keep safes locked when unattended, and don’t leave the combination information where it is likely to
be found.
Record serial numbers of all valuable office equipment.
Solicitation is not permitted within 800 N. Glebe Road. Report all unauthorized or suspicious persons
immediately to the Security Guard in the lobby or the JBG Commercial Management office at
571-312-8171. Provide a full description of the person(s) and the last area in which they were
observed, and if possible, the direction in which they were headed.
Require identification from repairmen who come to work in your office suite. Messengers must also be
prepared to show identification and delivery papers at all times.
Security experts have found that the receptionist position is the best line of defense against potential
perpetrators. The receptionist should be trained to be the best “security” employee in the company.
When an employee leaves your office space, his or her need for vigilance continues. Remind your
employees that whether leaving the building to go to a meeting, retrieving a car in the parking garage,
or walking about the public areas of the building, move with a purpose and be reasonably on guard.
This is particularly true during the dark hours.
Meanwhile, do what you can to heighten the level of security awareness, and remind everyone to
keep valuables locked and out of sight.
Equipment Removal
It may be necessary from time-to-time for someone from your office to remove property (i.e., boxes,
computers, typewriters, furniture, copier, etc) from the premises. Prior to this taking place, we ask that you
notify Building Management with the information listed below. Building Management or Security can stop
anyone leaving the building with equipment and request identification. If the party is unable to produce
proper or matching identification, they may not be permitted to remove the property from the building. This
procedure is for your protection. Information that is to be provided to Building Management includes:
Tenant’s name
Tenant’s phone number
Date materials are to be removed
List of all items and quantities to be removed (e.g., two boxes, one chair, one computer, etc)
Serial number of property, if applicable
Company or personal property
Name of individual(s) who will be removing property
Signature of tenant authorized party
Date authorization is given
Vendor/Contractor Access
There may be times when vendors or contractors need to perform work in your suite during non-business
hours. In such instances, please provide written notification to Building Management, including the name(s)
of the individual(s), the company, date and approximate time they will be arriving, the nature of the work to
be performed, and a Certificate of Insurance. Please note that all work and contractors must be
pre-approved by Building Management. This information is requested for informational purposes only. Under
no circumstances will Security and/or Building Personnel provide access to anyone into any tenant
premises. A tenant representative must be available to let vendors and contractors into their space.
Theft and Insurance
Theft and Insurance
Any suspected theft, no matter how small, should be reported to Building Management, after having called
the police to file a report. Police need to be informed of any thefts in the building to establish a pattern to the
thefts and to effectively complete an investigation. The insurance policy for 800 N. Glebe Road does not
cover the personal belongings of tenants. Personal property insurance is the responsibility of each tenant
and must be evidenced by an insurance certificate.
Incident Report
To provide an accurate record of every incident, Security Personnel are required to write an incident report
for any accident, theft, or other incident occurring on the property. We appreciate your cooperation in
answering any questions building staff may have.
Building Security: Key and Lock Policy
Special Keying
All keys for 800 North Glebe Road are keyed to a Building Master Key System. This key system is
necessary so that building staff has access to all areas in the event of any emergency. Additional keys may
be obtained through Building Management at a charge of $3/key.
Lock Outs
In the event a tenant forgets his or her key, or locks themselves out of their office, the JBG Commercial
Management Office should be notified by calling 571-312-8171. Access will only be granted once the
person who signed the lease or the assigned Tenant Contact person(s) has been reached and approval
given.
Building Security: Lost and Found
Please contact the Management Office at (571) 312-8171 to claim items that have been lost or found in the
building.
Building Security: Solicitation
In order to relieve tenants of the burden of uninvited soliciting on the premises, soliciting is prohibited at 800
North Glebe Road. If someone is soliciting on your floor or in your suite, please notify the Security Guard or
the JBG Commercial Management Office at 571-312-8171 and the appropriate personnel will be sent to
request that the solicitor leave.
Building Security: Visitors
If you are expecting a visitor after-hours, you need to inform them of the suite that you are in. There is an
electronic Directory located in the Lobby with the list of all tenants in the building.
Building Services: Cleaning
All office spaces and common areas are cleaned on a daily basis, Monday through Friday. Tenants should
contact the Management Office for any special cleaning needs, or to report any cleaning deficiencies.
In situations where a tenant would like a box of trash disposed of, please write “TRASH/ BASURA” on the
box. All empty moving boxes should be flattened.
All cleaning is to be performed after tenant working hours. Any daytime cleaning requirement will be at an
additional charge to tenant. The following schedule describes the level of services intended:
Daily
Common Area:
Empty trash receptacle and ash trays.
Sweep/vacuum entrances, lobbies and corridors.
Clean drinking fountains.
Clean and disinfect restrooms – restock restroom supplies.
Dispose of all trash generated in the building.
Dust horizontal surfaces that are readily available and visibly require dusting.
Remove carpet stains in main corridors.
Dust all fire extinguisher cabinets.
Sweep, mop and buff lobby marble.
Clean composition floors and maintain uniform gloss finish.
Damp wipe all elevator doors, cab walls, door frames and switches.
Damp mop and buff granite floors in elevators.
Office Space:
Dust all furniture and convectors and grills.
Remove trash and recyclable materials.
Sweep/vacuum carpets.
Clean all glass furniture tops.
Clean all counter tops in kitchen areas.
Sweep and mop all non carpeted areas and maintain uniform gloss finish.
Clean doors, frames, walls and switch plates to remove fingerprints and markings.
Weekly
Common Area:
Sweep or vacuum stairways.
Wash partitions in restrooms to remove streaks, stains and smudges.
Dust ventilation diffusers and light lenses.
Flush floor drains.
Polish elevator wood panels, clean light diffusers, polish granite floors.
Office Space:
Dust all window frames and sills, chair rails, picture or hangings.
Edge vacuum all carpeted areas.
High dusting of all areas above 60” from floor.
Monthly
Common Area:
Machine scrub ceramic flooring in restrooms.
Office Space:
Dust all window blinds.
Machine scrub, strip and wax all composition floors.
Building Services: Parking Garage
To register for monthly parking, please contact Rick Russell with Ace Parking Management, Inc. at (571)
312-8163.
Monthly Parkers: Enter/exit the parking garage by swiping the digital pass to the reader at the gate.
Hourly and Daily Parkers: Must take a ticket at the gate prior to entering the garage. The parking ticket
must be validated at a Pay-On-Foot Machine (located by the P-1 elevator lobby) prior to walking back to
their vehicle. The validated ticket then must be inserted into the machine at the gated exit.
To register for carpool/vanpool parking, please review the Rideshare Parking Policy or contact the
management office.
Building Services: Directory Board & Signage
An effective directory & signage program with consistently applied standards tends to create the most
professional overall image for the building and its tenants. The Management Office will typically provide the
initial signage for the suite and directory. Any future changes to the tenant’s suite or directory sign will be
billed to the tenant’s account. A Directory Signage Request Form or a Suite Signage Request Form will
need to be filled out and faxed to the JBG Commercial Management Office at 571-312-8882.
The Signage form requests the tenant’s name and suite number, contact person and how they would like
the suite’s or individual(s) name to appear on their suite or directory strips.
All suite entry signage is building standard and consistent within the building. If a tenant requests additional
signage other than building standard, a written request must be submitted in advance to the Management
Office, and must be approved by the Landlord prior to any signage installation.
Building Services: Elevators
Vertical transportation consists of five (5) passenger elevators, two (2) garage elevators and one (1)
passenger/freight elevator. The passenger elevator cabs travel between levels Lobby – 10, while garage
cabs travel from P3-P1. The freight elevator travels from the Lobby – 10 th floor. The elevator system has
REM controllers (remote elevator monitoring) which allows for our elevator vendor to remotely monitor
safety and performance based on information for each elevator.
Building Services: Energy Conservation
Your company’s employees can help reduce operating costs and conserve energy by ensuring that lights,
office machines and coffee makers are turned off at the close of each work day. Further, remembering to
turn off lights in private offices when they are unattended for several minutes or more can practice
conservation. These simple ideas make sense - we all save money and our environment benefits as well.
Better Water
As with many large office buildings, it is always a good idea to allow water at the drinking fountains to flow
for a short period of time before drinking. You should find the water to be cooler (and healthier) if you purge
a small amount of water before you drink.
Building Services: Forms
For your convenience, we have included downloadable and printable PDF document forms that will expedite
various building management service requests. Hard copies of all forms are available from the Property
Management Office as well. To view and print PDF files, you need the Adobe Acrobat Reader software. If
not already installed on your computer, it can be obtained for free at www.adobe.com.
Bomb Threat Checklist
Contractor Rules and Regulations
Electronic Tenant Solutions (ETS) User Information Sheet
Fitness Center Waiver
Directory Signage Request Form
Suite Signage Request Form
Move In - Move Out and Deliveries Form
Bike Storage Room and Locker Agreement
Tenant Contact Form
Vendor Insurance Requirements
Rideshare Parking Policy
Building Services: HVAC
Heating and air conditioning is not regularly provided after 1:00 p.m. on Saturdays, all day Sundays and
holidays, or after normal business hours during the weekday. Tenants desiring after-hours and holiday
HVAC services must pay an hourly rate designated by their lease. You may request overtime services by
submitting a request through Electronic Tenant Solutions Service Request System. In the event you are
unable to log-on to Electronic Tenant Solutions Service Request System, please contact the Management
Office at 571-312-8171 at least 24 hours prior to the date the services are needed.
Building Services: Mail Service
Mail is delivered daily by a US Postal Service mail carrier. Outgoing mail may be deposited in the mailbox
located on the 1st floor of the building. Oversized and large quantity mailings should be taken to the Post
Office.
For best mail results, incoming mail should be formatted as follows:
*YOUR NAME*
*YOUR COMPANY*
800 North Glebe Road
Suite, ___
Arlington, VA 22203
Building Services: Maintenance Requests
For your convenience, 800 North Glebe Road has a web-based work order system called Electronic Tenant
Solutions Service Request System for all of your maintenance requests and repairs. In addition, you can
reach the management office at 571-312-8171. These requests should be made by the Facilities contact
person for your organization only. The following information will enhance timely response, and help establish
trend information useful in correcting recurring problems. Kindly provide:
1. Facility contact person’s name
2. Phone number
3. Floor/Area/Suite number
4. Relevant specifics applicable to the problem (i.e., too hot, too cold, area affected)
Please click here for the Electronic Tenant Solutions Service Request System
Building Services: Telecommunications
Locate System Within Leased Space
Each tenant’s phone system must be situated within its leased space, and NOT in the building’s core and
shell telephone or electrical rooms. This allows for ease of access as needed, and less chance for damage
to systems due to overheating situations. From a building manager’s perspective it alleviates much of the
overcrowding situations that would otherwise tend to occur in a core telephone closet. The telephone closets
are intended only to accept the main cable “feed” which extends from the building’s riser cables to your
system.
Code Issues: “Plenum Rated” Cable and Independent Supports For Cable
As with most other modern office buildings, the space above your ceiling is used as a return-air plenum.
Various code requirements affect plenum spaces. It is therefore essential that you instruct your cabling
company (phone, data and other) to use “plenum rated” cable for all cabling which will run above the ceiling.
The building code also requires that cables be independently supported, rather than sharing plumbing
supports or wires installed to hold ceiling systems or electrical conduits. Many cabling companies do not
abide by this requirement without specific instructions and follow-up by the tenant. Remedial work to correct
improper installation can be costly and have serious time delay considerations.
No Alternative Access Provider Without Landlord’s Approval
Technological advances in the area of telecommunications are having a profound impact on office buildings
throughout the country. Tenant’s demands for more sophisticated building provisions such as fiber optics
and competition among access providers have placed a greater burden on buildings to try to keep pace with
this modernizing industry. Most buildings are limited by the space available for competitive access providers
to establish a “minimum point of presence,” as well as the size of each floor’s telephone closet and shaft
space for riser cables. Other issues include access to equipment, safety and security.
Presently, it is important for all tenants to recognize that no alternative access provider may be permitted a
point of presence or riser cable space in the building without the Landlord’s prior written approval.
Emergency Procedures: Bomb Threat
Telephone Threat
When a bomb threat is made over the telephone, obtain the following information from the caller:
Exact location of the device.
Time set for explosion;
Description of the device;
Reason the caller has placed the bomb;
Exact words used by the caller.
Keep this information as confidential as possible.
Notify the Police Department. Call 911.
Notify the Management Office at 571-312-8171.
Once the Management Office has been notified of a bomb threat, it is our policy to advise your firm’s
manager or senior officer. It is up to the manager or senior officer to decide whether it is appropriate to
evacuate the office.
In the event that you are asked to evacuate the Building, please move away from the Building so as to allow
unfettered access to emergency personnel. Do not re-enter the Building until the Management Office, the
Police, or the Fire Department have given clearance.
Suspicious Packages or Mail Bombs
Letter bombs are usually sent through the mail addressed to a specific individual in the company, usually
disguised to look like some sort of gift or a small package. Letter bombs have the power to kill or seriously
maim anyone in close proximity. Letter bombs are usually contained within a large size manila envelope ¼”
to ½” thick and are fairly rigid.
However, the technology used in letter bombs has become increasingly sophisticated, and can be difficult to
detect visually. Letter bombs have been mailed from cities or small towns in the United States, as well as
from foreign countries. Be especially wary of letters that are mailed to titles -- Chairman, President,
Manager, Security Officer, etc. – rather than directly to named individuals.
If you suspect a parcel contains a letter bomb:
Clear everyone out of the immediate area; establish at least a 25 foot radius around the package.
Notify the police at 911 and Building Management.
DO NOT HANDLE IT UNDER ANY CIRCUMSTANCES.
DO NOT ATTEMPT TO DEACTIVATE IT YOURSELF.
Emergency Procedures: Civil Disturbance
Should a riot or civil disturbance start outside the Building, the security guards will immediately lock all
entrances to the building. The police will be notified. We will keep you informed.
If a disturbance should occur in the main lobby, all elevators will be turned off at the first floor and the police
will be summoned.
Emergency Procedures: Earthquake
Earthquake Preparedness
Keep an earthquake preparedness kit on hand. Include the following:
Food and water – at minimum, a 3 day supply (a 7 day supply is ideal)
First Aid kit and First Aid manual
Large and small heavy-duty plastic bags, duct tape and scissors
Extra prescriptions and eyewear
Heavy-duty shoes and gloves
Extra clothing, and a whistle
Rescue tools
Portable TV and/or radio with extra batteries
Flashlights and extra batteries
Cash (ATMs and credit cards may not work)
Emergency Phone List, including family at work, school, daycare, etc.
Long-distance message check-in phone number
Cell phone
During an Earthquake
Most earthquake-induced injuries are caused by falling objects or debris that has become dislodged by the
quake. During an earthquake, please observe the following:
Remain calm, do not panic.
Stay in the office area.
Take cover under tables, desks, or strong doorways.
Keep away from windows and glass doors.
Keep clear of filing cabinets, shelves and tall stacks of materials.
Check for any injured personnel and administer first aid where necessary.
Floor Wardens should assess damage and injuries and be prepared to expedite evacuation of serious
cases.
In the event of a fire resulting from an earthquake, follow the fire emergency procedures.
Elevators are equipped with seismic detectors, which when activated, will automatically stop the
elevator at the nearest floor; if they are occupied at the time, inhabitants should exit immediately, and
follow instructions issued by the Floor Warden.
Following an Earthquake
Be prepared for aftershocks. While aftershocks are generally smaller than the earthquake that
generates them, they can cause additional damage.
If you smell gas, notify the Building Office or Security immediately.
Check immediate location – make sure you are safe.
Check for injuries and apply first aid as needed. Be prepared for an absence of immediate
emergency services, and be prepared to help yourself and others.
Extinguish any fires. Do not light matches. Do not smoke.
Listen for news or pertinent instructions on the radio or television.
Do not use the telephone unless you have a dire emergency; ensure that all telephone receivers are
properly mated to their cradles.
Conserve, and responsibly ration food and water.
Emergency Procedures: Elevator Malfunction
If you are in the elevator and it stops for no apparent reason, remember to remain calm. Pressing the
emergency button within the cab will alert Building Management that the elevator is malfunctioning. The cab
number will be identified, and so too, the specific floor on which it is stuck. The Guard will establish two-way
communication with elevators occupants until help has arrived.
In the event of a power outage, elevators will continue to operate using our emergency power generator.
Should an outage occur, elevator lights will remain on, but the car itself will temporarily cease moving. Each
elevator will automatically return to the lobby, their doors will open, and they will remain inoperable until the
power has been restored.
IN THE EVENT OF A FIRE, ELEVATORS MUST NOT BE USED FOR EVACUATION. USE THE
STAIRWELLS.
Emergency Procedures: Emergency Contacts
Management Office
Management Office – Facsimile
Engineer’s Office
Police Emergency
Fire Emergency
Medical Emergency
Poison Control Center
Arlington County Fire
Department Non-Emergency
Arlington County Fire Marshall
(571)
312-8171
(571)
312-8882
(571)
970-2655
911
911
911
(800)
222-1222
(703)
228-3365
(703)
228-4644
Important notes
If you call 911 as a result of a medical emergency, please be sure also to notify building management with
your name, callback number, and location so that security may swiftly guide the paramedics to your exact
location.
If the audible alarm within the building sounds, please do not call the Management Office, unless you have
something specific to report. Building Management is aware of the noise, as well as the source of the alarm,
whether it’s false or a legitimate emergency. Please keep the telephone lines clear so that Management
may to attend to the situation as quickly and efficiently as possible.
Emergency Procedures: Fire & Life Safety
Fire Prevention
Do not accumulate quantities of discarded files or other paper trash in your office or storage area. Pay
special attention to housekeeping in those departments that produce quantities of debris, such as
duplication machines, mailing and receiving rooms.
Do not store large quantities of flammable solvents, duplicating fluids, or other combustible fluids.
Keep electrical appliances in good repair. Report unsafe conditions to the Management Office.
When furnishing an office, consider the fire potential of materials used in large amounts, like overstuffed
chairs, settees, couches or anything that could become a combustible item. Such furnishings should be
flame-proofed.
Where potential for fire is especially high, such as supply rooms, tenants may wish to consider installing
additional fire extinguishers.
Fire Emergency
IF YOU DISCOVER A FIRE, you should remain calm and:
1. Pull the nearest fire alarm. Alarms are located in the corridors adjacent to the stairwells.
2. Call 911 from a safe location.
3. Evacuate or relocate and assist all others in the immediate area.
4. Close doors behind you to isolate fire.
5. Proceed to stairwells and listen for instructions. NEVER use the elevators.
6. Be cautious when opening doors so as not to spread the fire. Touch any door to see if it is hot before
opening.
7. If smoke is present, stay low and crawl with your body against the floor. The clearest air is near the
floor. If forced to make a dash through smoke or flame, hold your breath and cover your nose and
mouth with an article of clothing.
Emergency Procedures: Flooding
In the event of a flood that may cause damage to tenant property or affect the normal operation of the
building, designated tenant representatives will be contacted by Building Management personnel,
regardless of the time of day.
The first priority is to ensure that no personal injury occurs as the result of a flood. The second priority is to
discover the cause and prevent or minimize additional flooding.
Once the flooding has been contained, clean-up operations will be commenced. Tenants will need to
contact their insurance carrier for any damage to their property.
Emergency Procedures: Homeland Security
The JBG Companies recommends that each tenant have an emergency action plan in place to help their
employees prepare for, and react quickly to, a regional emergency, including terrorist attacks. Click on the
links below to access a variety of resources that aid in preparing for a regional emergency.
Department of Homeland Security
http://www.dhs.gov/dhspublic
Federal Emergency Management Association
http://fema.gov/
American Red Cross
http://www.redcross.org/
Center for Diseases Control and Prevention Emergency Preparedness and Response
http://www.bt.cdc.gov/
Local media outlets will provide important information during an emergency situation.
Emergency Procedures: Medical Emergency
In the event that an accident or illness befalls one of your employees, or a visitor to your office area,
please:
1. Call Emergency Services at 911.
2. Provide the Emergency Dispatcher with the following information:
a. Your name
b. Your Building’s name and address
c. Your specific floor number, and the exact location of the emergency
d. Any pertinent details of the accident or illness
3. Do not move the injured/ill person. Attempt to make them as comfortable as possible.
4. If feasible, send someone to meet the emergency unit upon its arrival in the lobby.
5. Call the Management Office at (571) 312-8171. Inform management that you have called 911 and
briefly describe the nature of the emergency. At this time please let the office know if you would like
an elevator locked off for the EMS to utilize.
6. The emergency unit will be with you shortly and will administer all necessary medical assistance.
7. Determine, if possible:
a. Name, address and age of injured/ill person
b. The nature of the problem, as best you can surmise
c. All known allergies and current medications taken by the individual
d. A local doctor
Emergency Procedures: Pandemic Preparedness
What you Need to Know
An influenza (flu) pandemic is a worldwide outbreak of flu disease that occurs when a new type of influenza
virus appears that people have not been exposed to before (or have not been exposed to in a long time).
The pandemic virus can cause serious illness because people do not have immunity to the new virus.
Pandemics are different from seasonal outbreaks of influenza that we see every year. Seasonal influenza is
caused by influenza virus types to which people have already been exposed. Its impact on society is less
severe than a pandemic, and influenza vaccines (flu shots and nasal-spray vaccine) are available to help
prevent widespread illness from seasonal flu.
Influenza pandemics are different from many of the other major public health and health care threats facing
our country and the world. A pandemic will last much longer than most flu outbreaks and may include
"waves" of influenza activity that last 6-8 weeks separated by months. The number of health care workers
and first responders able to work may be reduced. Public health officials will not know how severe a
pandemic will be until it begins.
Importance and Benefits of Being Prepared
The effects of a pandemic can be lessened if you prepare ahead of time. Preparing for a disaster will help
bring peace of mind and confidence to deal with a pandemic.
When a pandemic starts, everyone around the world could be at risk. The United States has been working
closely with other countries and the World Health Organization (WHO) to strengthen systems to detect
outbreaks of influenza that might cause a pandemic.
A pandemic would touch every aspect of society, so every part of society must begin to prepare. All have
roles in the event of a pandemic. Federal, state, tribal, and local governments are developing, improving,
and testing their plans for an influenza pandemic. Businesses, schools, universities, and other faith-based
and community organizations are also preparing plans.
As you begin your individual or family planning, you may want to review your state's planning efforts and
those of your local public health and emergency preparedness officials. State plans and other planning
information can be found at http://www.flu.gov/professional/checklists.html.
The Department of Health and Human Services (HHS) and other federal agencies are providing funding,
advice, and other support to your state. The federal government will provide up-to-date information and
guidance to the public if an influenza pandemic unfolds.
Pandemic Flu Resources
There are many publicly available resources in place to help communities, companies, and individuals plan
for a possible pandemic flu outbreak. A few of the most useful sites are linked below:
Pandemicflu.gov
This is the official U.S. Government site for information on pandemic and avian influenza. The
material on this site is organized by topic for easy reference.
Centers for Disease Control and Prevention (CDC)
The CDC Web site is another primary source of information on pandemic influenza. They also have a
hotline—1-800-CDC-INFO (1-800-232-4636)—that is available in English and Spanish, 24 hours a
day, 7 days a week (TTY: 1-888-232-6348). Or, if you prefer, questions can be e-mailed to
[email protected].
Department of Homeland Security (DHS)
DHS is working on a “Business Planning Guide,” which will be posted on the DHS home page and on
Pandemicflu.gov as soon as it is completed. Also, for business-specific questions, the DHS has
created an e-mailbox— [email protected].
BOMA Resources
BOMA/Greater Toronto Pandemic Flu Report
The report addresses the threat to commercial buildings from an avian flu pandemic.
The resources above will provide a lot of information, but we also encourage you to:
Listen to local and national radio
Watch news reports on television
Read your newspaper and other sources of printed and Web-based information
Look for information on your local and state government Web sites
Consider talking to your local health care providers and public health officials.
Emergency Procedures: Power Failure
All JBG Office Buildings and Common areas are served by emergency generators. In the event of power
failure, these generators will provide emergency power for certain basic building functions. Those functions
include:
1. Activating emergency lights on each floor throughout the building, including all Exit signs.
2. Activating all stairwell lighting.
3. Activating the building’s emergency Fire, Life and Safety Systems as well as the building’s
communication systems.
4. Recalling all elevators to the ground floor lobby. (One elevator will remain operative for use by
security to assist handicapped persons or to take service crews and equipment into the building, as
needed.)
It is seldom necessary to evacuate the building during a power failure. Unless you are directed to do so
through the emergency communication system, please remain in your offices.
Please…DO NOT CALL the Management Office unless you need to notify us of the location of a disabled
employee.
Emergency Procedures: Severe Weather
When severe weather conditions become apparent, the U.S. Weather Bureau describes conditions by two
(2) classifications, a Watch or a Warning. This applies to the reporting of severe thunderstorms, the
approach of weather conditions favoring the formation of tornadoes, a hurricane condition, a winter storm
condition, etc. A Watch becomes effective when atmospheric conditions are present that can produce the
particular weather phenomenon. A Warning means that the weather condition has been spotted and prompt
action must be taken to enhance safety.
Except in very rare circumstances, the decision to evacuate the building based on the above weather
reports will not be made by Building Management, but rather by each Tenant Company. However, in the
event these conditions do exist, the following guidelines should adhered to:
Move away from outside windows. If the windows in your offices are supplied with blinds, close the
blinds (this will provide protection from broken glass).
Do not panic.
If evacuated, lock all desk drawers and take all items of value with you.
If evacuated, use a route that is in the building interior and stay away from large expanses of glass
and windows.
Use the stairwells rather than the elevators.
If evacuated, do not return to your office until advised to do so.
Emergency Procedures: Tenant Training
The JBG Companies would like to present our tenants with the Floor Warden Training video. The safety and
security of our tenants is of the highest priority. This video generally reviews safety while in your building
and specifically the key roles Wardens will play in responding to both fire and non-fire emergencies. The
video is broken down into 3 sections.
1. Systems: Know your buildings systems
2. Team: Building staff management and floor warden teams
3. Procedures: Fire, earthquake, medical etc.
Please take time to watch the video and familiarize yourself with the emergency procedures outlined. If you
have any questions please direct them towards your Property Manager.
The JBG Companies
Emergency Procedures: Toxic Hazard
If there is a toxic spill or exposure, proceed immediately to an area where you are no longer exposed. Call
911. Provide the building’s address, your floor and phone number, and also what type of spill has occurred.
Take appropriate action to contain the hazard; close doors behind you, and always follow all safety
procedures when working with toxic materials.
Introduction: Welcome
The tenant information provided in this Electronic Tenant® Handbook is meant to provide you with a better
understanding of 800 North Glebe Road and to facilitate your company’s operations. There is a great deal of
information contained within this handbook; take the time to familiarize yourself with this handbook and it will
become a valuable resource for you and your company. Please note that the Building Management Office is
available to help in any way possible. Your first call for any problem or question can be directed to the
Building Management Office, and we will assist you from there.
Provided for your convenience:
www.commuterpage.com
www.carfreediet.com/pages/arlingtons-urban-villages/ballston/getting-around/
www.jbg.com
www.arlingtonva.us
Every attempt has been made to provide current and accurate information in this handbook, but it is
possible that some items will change over time. The Building Management Office will promptly notify you of
any such changes. Please feel free to contact the Building Management Office with any questions you may
have. We are here to serve you.
Welcome to 800 North Glebe Road a premier JBG property.
Introduction: About 800 North Glebe Road and The JBG Companies
800 North Glebe Road consists of ten stories of office and retail space comprising of approximately 301,895
rentable square feet. The lower level contains a combination of retail and office use, with the upper levels
containing class A Office Space. Parking is provided on three below-grade levels with 47 short term parking
spaces located on the P-1 level.
The world-class 301,895 square foot building is located in the Ballston neighborhood of Arlington, VA. This
vibrant urban location offers superior accessibility to an array of restaurants, hotels and community events.
From its strategic location and proximity to the Ballston metro station and I-66, 800 North Glebe Road offers
quick access to the entire region. Featuring dramatic architecture, state-of-the-art building systems and the
finest finishes, 800 N. Glebe is certain to become the address of choice for discerning tenants.
301,895 sf, 10-story, Class A office building
Location: Corner of Wilson Blvd. and North Glebe Road, off I-66 in Ballston.
Two blocks from Ballston Metro
Finished Ceiling Height: 9'
Column Spacing: 30' x 45'
Parking: Underground parking facility providing 535 spaces.
Architect: Copper Carry, Inc.
HVAC System: Consists of a Central Plant chilled water system with two equally sized water chilling
units. The perimeter of the building is supplied with fan powered VAV boxes at a ratio of one per 30
linear feet of exterior vision glass wall on the perimeter and one per 1000 usable square feet for the
interior.
Security: Electronic perimeter and elevator key card entry system provided by Datawatch.
About The JBG Companies
The JBG Companies are a group of related entities engaged in the acquisition and development of
significant office, hotel and mixed-use projects. The firm develops and manages retail real estate through
JBG Properties and residential real estate through JBG Rosenfeld Retail Properties, LLC subdivision.
Since its founding in 1962, JBG has served as owner, developer and/or manager of over 20,000,000 square
feet of office space, 4,000,000 square feet of retail space, 4,000 residential units and five of the top hotel
properties in the Greater Washington, DC area.
Introduction: Operating Instructions
Navigation
You move through The Electronic Tenant® Handbook just as you would a traditional Internet site. It’s as
simple as pointing and clicking. The main page features a Table of Contents that provides links to each
Chapter. Upon entering a Chapter, you will find links to the specific information provided in that chapter’s
Sub-Sections. You may return to the Table of Contents or Chapter Overview at any time by clicking the
clearly labeled link on every page.
Special Features
This Electronic Tenant® Handbook has special features, such as a Forms Section and Search engine. In
order to take advantage of these useful features, you must have Adobe Acrobat Reader installed on your
computer. This software is free and easy to use, and can be obtained by clicking here.
Updates
The Electronic Tenant® Handbook is updated on a regular basis, so please be sure to periodically check for
updates and new information.
If you are having trouble accessing the Electronic Tenant® Handbook or need assistance, please call the
Management Office at 571-312-8171.
Personnel: Accounting
Please remit all payments to:
Lockbox Address:
North Glebe Office LLC
PO Box 203698
Dallas, TX 75320-3698
Overnight Address:
North Glebe Office LLC
2975 Regent Blvd
PO Box 203698
Irving, TX 75063
For all accounting questions, please contact the Management Office at 571-312-8171.
Personnel: Property Management
JBG’s management team at 800 North Glebe Road, Arlington includes:
Operations Manager
Property Manager
Assistant Property Manager
The Management Office is located at 800 N. Glebe Road, Suite 101, Arlington, VA 22203. Normal office
hours are 8:30 a.m. to 5:00 p.m., Monday through Friday, and closed Saturdays, Sundays, and some
holidays. To contact the office, please call 571-312-8171. During non-business hours, please call 703385-4155.
Both the management team and building engineers are available for emergencies on a 24-hour 365
day-a-year basis; however, after normal business hours, all tenant requests for engineering services will
result in a charge to the tenant of at least 4 hours overtime per engineer, plus equipment and/or supply
charges.
Other building services are provided through contracts with firms specializing in the disciplines needed to
support the property.
Personnel: Building Holidays
Normal building operating hours of 800 North Glebe Road are 8:00 a.m. to 7:00 p.m., Monday through
Friday and 9:00 a.m. to 1:00 p.m. on Saturdays. HVAC is provided during normal building operating hours.
Please click here for Security procedures.
Subject to individual lease provisions, 800 North Glebe Road will follow the U.S. Government standard
building closing on the following holidays:
New Year’s Day
Martin Luther King, Jr. Day
President’s Day
Memorial Day
Independence Day
Labor Day
Columbus Day
Veteran’s Day
Thanksgiving Day
Christmas Day
Should you require cleaning, heating, ventilation, air conditioning or other special services on any of the
above holidays, please submit a request via Electronic Tenant Solutions Service Request System for these
services at least 24 hours in advance. Building staff and contractors observe these holidays; therefore, you
will be charged for any building services rendered on these days unless your lease stipulates otherwise.
Management can provide you with an estimate for any of the above services.
Personnel: Important Contacts
Management Office
Management Office – Facsimile
Management Office After-Hours
Concierge
Admiral Security Guard
Ace Parking Management, Inc.
Police Emergency
Fire Emergency
Medical Emergency
Poison Control Center
Arlington County Fire Department
Non-Emergency
Arlington County Fire Marshall
Arlington County Police Department
Non-Emergency
Metro
Metrobus and Metrorail Schedule Information
Transit Police
Post Office
Utilities
Dominion Virginia Power
Washington Gas
Arlington County Water Utilities
Verizon
Weather
Time
(571) 312-8171
(571) 312-8882
(703) 385-4155
(571) 312-7953
(703) 200-6537
(571) 312-8163
911
911
911
(800) 222-1222
(703) 228-3365
(703) 228-4644
(703) 558-2222
(202) 637-7000
(202) 962-2121
(703) 525-0459
(888) 667-3000
(703) 750-1000
(703) 228-6570
(800) 826-2355
Your area code +
936-1212
Your area code +
844-4444
Personnel: Landlord/Tenant Communication
For the purpose of effective communication, two contacts are established within each tenant company. The
individual from a tenant company who interfaces with The JBG Commercial Management office on issues,
which are day-to-day in nature, is referred to as the “Tenant Contact”. The individual from a tenant
company who holds the most senior position (e.g. Doctor(s), Office Manager, Executive Assistant, etc.) is
referred to as the “Principal Representative”. Kindly ensure that all official communications to the JBG
Commercial Management office comes directly from either the Tenant Contact or the Principal
Representative.
Personnel: Leasing
The leasing representative for 800 North Glebe Road is Andrea Murray. The main phone number is (202)
333-3600.
Personnel: Security
For your safety, and to maintain the integrity of your property, 800 North Glebe features 24-hour security.
The Security Guard’s Desk is located at the Lobby level and can be reached at (571) 312-7953 or the
Security Guard's cell phone at (703) 200-6537. After regular business hours, an access fob will be required
to enter the building, as well as your particular floor. In addition, 800 North Glebe Road is equipped with a
surveillance system containing cameras strategically placed at the main points of egress throughout the
building and a monitor at the Security Guard’s Desk.
Policies and Procedures: Americans With Disabilities Act (ADA)
The JBG Companies strives to maintain ADA building compliance at 800 North Glebe Road. Compliance
will be ongoing based on new regulations, priorities and budgetary allowances. Tenants are reminded that
they are responsible for ADA compliance within their premises.
In the interest of meeting the intent of the ADA, all tenants are advised of the following four policies
designed to make 800 North Glebe Road as accessible and safe as possible where the property may not
physically be in compliance with the ADA:
ADA Policy #1: General
800 North Glebe Road Building Management continues to evaluate the building with respect to the
Americans with Disabilities Act, and take measures to be in compliance.
In addition to that action being taken, it is policy at this property that the building’s staff will assist disabled
individuals as reasonably needed in the building’s public areas. Such assistance is to be provided upon
request, or where observed to be needed by building staff.
ADA Policy #2: Rescue Assistance
Out of concern for life safety, 800 North Glebe Road Building tenants must notify Building Management of
any and all physically challenged persons using the tenant’s premises. Notification must include the nature
of the disability and the normal location (floor and general area) of each individual.
As changes occur (e.g. in the event that the individual’s office is reassigned or use of the premises is
terminated, or a new physically challenged person begins to use the premises) Building Management must
be notified accordingly.
Strict adherence to this policy will help enhance proper, timely and efficient rescue assistance in the event of
an emergency. Without proper adherence, a disabled individual could be placed at significantly higher risk
with respect to life safety.
ADA Policy #3: Rescue Assistance Education
To be safely prepared for a building emergency (e.g. fire, tornado, etc.), physically challenged individuals
must receive special advance education/training. The nature of a person’s specific disability is likely to
dictate a particular response based on the physical nuances of 800 North Glebe Road and its emergency
reaction plan. It is each tenant’s responsibility to ensure that their employees, both the physically challenged
and those who may assist the physically challenged, are properly educated in this regard.
Concerned tenants should contact 800 North Glebe Road Building Management to request help with rescue
assistance education. Tenants are responsible for ensuring that this education is reviewed periodically, and
are welcome to request Building Management’s assistance in this regard. This policy applies to physically
challenged employees within the tenant office space, as well as physically challenged visitors.
ADA Policy #4: Elevator Access
In order to meet the intent of the ADA, it is policy at 800 North Glebe Road that the building’s staff will assist
physically challenged persons where they are restricted by elevator accessibility. Such assistance is to be
provided upon request or where observed to be needed by building staff.
Policies and Procedures: Animal Admittance
Animals are not permitted inside 800 North Glebe Road; with the exception of service animals providing
assistance to physically challenged persons.
Policies and Procedures: Building Rules and Regulations
Rules and regulations are important for the safety, appearance and integrity of any property. The JBG
Companies strives to enforce the 800 North Glebe Road building rules and regulations with the best
interests of the building and its tenants in mind. Please ensure that your suite’s employees abide by these
rules and regulations accordingly.
The following rules and regulations have been formulated for the safety and well-being of all the tenants of
the Building. Adherence to these rules and regulations by each and every tenant contributes to safe
occupancy and quite enjoyment of the Building. Any violations of these rules and regulations by any tenant
which continues after notice from Landlord shall be a Default under such tenant’s lease, at the option of
Landlord.
Landlord may, upon request by any tenant, waive compliance by such tenant of any of the following rules
and regulations, provided that (a) no waiver shall be effective unless signed by Landlord or Landlord’s
authorized agent, (b) no such waiver shall relieve any tenant from the obligation to comply with such rules
or regulation in the future, unless expressly consented to by Landlord, and (c) no suchy waiver granted to
any tenant shall relieve any other tenant from the obligation of complying with said rule or regulation unless
such other tenant has received a similar waiver in writing from Landlord.
1. The Common Area shall not be obstructed or encumbered by any tenant or used for any purposes
other than ingress and egress to and from the tenant’s premises. No tenant shall permit the visit to its
premises or persons in such numbers or under such conditions as to interfere with the use and
enjoyment of the Common Areas by other tenants.
2. No awnings or other projections shall be attached to the outside walls of the Building without the prior
written consent of Landlord. No drapes, blinds, shades or screens shall be attached to or hung in, or
used in connection with, any window or door of a tenant’s premises, without the prior written consent
of Landlord. Such awnings, projections, curtains, blinds, screens and other fixtures shall be of a
quality, type, design and color acceptable to Landlord and shall be attached in a manner approved by
Landlord.
3. No sign, advertisement, notice or other lettering shall be exhibited, inscribed, painted or affixed by any
tenant on any part of the outside or inside of the tenant’s premises or in the Buildings without the
prior written consent of Landlord. In the event of any violation of the foregoing by any tenant, Landlord
may remove the same without any liability and may charge the expense incurred by such removal to
the tenant or tenants responsibility for violation this rules. All interior signs on the doors and directory
tablet of the Building shall be inscribed, painted or affixed by Landlord at the expense of each tenant,
and shall be of a size, color and style acceptable to Landlord.
4. No show cases or other articles shall be put in front of or affixed to any part of the exterior of the
Building, nor placed in the Common Areas without the prior written consent of Landlord.
5. The water and wash closets and other plumbing fixtures shall not be used for any purposes other
than those for which they were constructed, and no sweeping, rubbish, rags or other substances shall
be thrown therein. No tenant shall throw anything out of the doors or windows or down any corridors
of stairs.
6. There shall be no marking, painting, drilling into or other form of defacing of or damage to any part of
a tenant’s premises or the Building. No boring, cutting or stringing or wires shall be permitted. No
tenant shall construct, maintain, use or operate within its premises or elsewhere within or on the
outside of the Building, any electrical devise, wiring or apparatus in connection with a loud speaker
systems or other sound system. Upon prior written approval by Landlord, a tenant may install Muzak
or other internal music system within the tenant’s premises if the music system cannot be heard
outside of the premises.
7. No tenant shall make or permit to be made any disturbing noises or disturb or interfere with the
occupants of the Building or neighboring buildings or premises or those having business with them,
whether by the use of any musical instrucment, raid, tape recorder, whistling, singing or any other
way.
8. No bicycles, vehicles, animals, birds or pets of any kind shall be brought into or kept in or about a
tenant’s premises or in the Building.
9. No cooking shall be done or permitted by any tenant on its premises, except that, with Landlord’s
prior written approval (including approval of plans and specifications therefore), a tenant may install
and operate for convenience of its employees a lounge or coffee room with a microwave, sink and
refrigerator; provided that in so doing the tenant shall comply with all applicable building code
requirements and any insurance or other requirements specified by Landlord. No tenant shall comply
with all applicable building code requirements and any insurance or other requirements specified by
Landlord. No tenant shall cause or permit any unusual or objectionable odors to originate from its
premises.
10. No space in or about the Building shall be used for the manufacture, storage, sales or auction of
merchandise doors or property of any kind.
11. No tenant shall buy of keep in the Building or its premises any inflammable, combustible or explosive
fluid, chemical or substance, except as permitted in the lease.
12. No additional locks or bolts of any kind shall be placed upon any if the doors or windows by any
tenant, nor shall any changes be made in existing locks or the mechanisms thereof. The doors
leading to the corridors or main halls shall be kept closed during business hours except as they may
be used for ingress and egress. Each tenant shall, upon the termination of its tenancy, return to
Landlord all keys used in connection with its premises, including any keys to the premises, to rooms
and offices within the premises, to storage rooms and closets, to cabinets and other built-in furniture,
and to toilet rooms, whether or not such keys were furnished by Landlord or procured by the tenant,
and in the event of the loss of such keys, such tenant shall pay to Landlord the cost of replacing the
locks. On termination of a tenant’s lease, the tenant shall disclose to Landlord the combination of all
locks for safes, sage cabinets and vault doors, if any, remaining in the premises.
13. All removals, or the carrying in or out of any safes, freight, furniture or bulky matter of any description,
must take place in such manner and during such hours as Landlord may require. Landlord reserves
the right (but shall not have the obligation) to inspect all freight brought into the Building and to
exclude from the Building all freight which violates any of these rules and regulations or any provision
of any tenant’s lease.
14. Any person employed by any tenant to do janitorial work within the tenant’s premises must obtain
Landlord’s approval prior to commencing such work, and such person shall comply with all
instructions issued by the superintendent of the Building while in the Building. No tenant shall engage
or pay any employees on the tenant’s premises or in the Building, except those actually working for
such tenant on said premises.
15. No tenant shall purchase spring water, ice, coffee, soft drinks, towels or other like merchandise or
service from any company or person who has, in Landlord’s opinion committed violations of Building
regulations or caused a hazard or nuisance to the Building and/or its occupants.
16. Landlord shall have the right to prohibit any advertising by any tenant which, in Landlord’s opinion,
tends to impair the reputation or desirability if the Building as a building for offices and, upon written
notice from Landlord, such tenant shall refrain form and discontinue such advertising.
17. Landlord reserves the right to exclude from the Building at all times any person who is not known or
does not properly identify himself to the Building’s management or its agents. Landlord may at its
option require all persons admitted to or leaving the Building to register between the hours of 6 p.m.
and 8 a.m. Monday through Friday, and all times on Saturdays, Sundays and Holidays. Each tenant
shall be responsible for all persons for whom it authorized entry into the Building, and shall be liable
to Landlord for all acts of such persons.
18. Each tenant shall use commercially reasonable efforts to ensure that all lights are turned off before
closing and leaving its premises at any time.
19. The requirements of tenants will be attended to only upon application at the office of the Building.
Building employees have been instructed not to perform any work or do anything outside of their
regular duties, except with special instructions from the management of the Building.
20. Canvassing, soliciting and peddling in the Building is prohibited, and each tenant shall cooperate to
prevent the same.
21. No water cooler, plumbing or electrical fixture shall be installed by tenant without Landlord’s prior
written consent.
22. No hand trucks, except those equipped with rubber tires and side guards, shall be used to deliver or
receive any merchandise in any space or in the Common Areas of the Building, either by tenant or its
agents or contractors.
23. Access plates to under floor conduits shall be left exposed. Where carpet is installed, carpet shall be
cut around the access plates.
24. Mats, trash and other objects shall not be placed in the public corridors.
25. When needed, each tenant at its own expense shall clean all drapes installed by Landlord for the use
of the tenant and any drapes installed by the tenant which are visible from the exterior of the Building.
26. Landlord shall not maintain suite finishes which are non-standard such as kitchens, bathrooms,
wallpaper, special lights, etc. However, should the need for repairs arise, Landlord shall arrange for
the work to be done at tenant’s expense.
27. Landlord’s employees are prohibited from receiving articles delivered to the Building and, if any such
employee receives any article for any tenant, such employee shall be acting as the agent of such
tenant for such purposes.
28. No smoking shall be permitted in any of the Common Areas of the Building or within twenty-five (25)
feet of the Building, or in the tenant’s premises. All cigarettes and related trash shall be disposed of in
trash receptacles and not on the sidewalk, parking lot or grass.
Policies and Procedures: Contactors Rules & Regulations
Click here to view the Contractor Rules & Regulations
Policies and Procedures: Insurance
Prior to moving into the building, and at all times during your suite’s tenancy, each tenant must have on file
in the Management Office a Certificate of Insurance evidencing the coverage types and amounts stipulated
in the lease agreement. 800 North Glebe, L.L.C. and JBG Commercial Management, L.L.C., must be
included as additional insureds. The building Management’s copy of your suite’s insurance certificate must
be kept current at all times while your lease at 800 North Glebe Road is in effect.
Certificates representing current insurance coverage must also be on file in the Management Office for each
contractor (construction, remodeling, moving, etc.) that performs work for your Suite in the building before
the work begins, and at all times while the work is underway.
Click here to view the Vendor Insurance Requirements
Policies and Procedures: Moving Procedures
General
In an effort to act in the best interest of the tenants and to protect the property, the following policies
regarding movement of office furniture and equipment into or out of the Building must be strictly adhered to.
Before engaging a moving or delivery company, please contact the Building Management Office no later
than one week prior to any move to discuss your arrangements. All correspondence concerning your move
is to be directed to:
JBG/Commercial Management, LLC
950 N. Glebe Road, Suite 110
Arlington, VA 22203
571-312-8171/Fax 703-243-2784
A pre-move and follow-up walk-through should be coordinated with the Building Management Office in order
to document the condition of the affected areas of the building before and after the move. Any damage
caused by the movers will be repaired by a contractor of the Building Management’s choice, and paid for
promptly by the tenant or the moving contractor. To help avoid such damage, movers must protect all
flooring with Masonite, and walls, corners and doorframes are to be treated with appropriate protection.
Please click here for the Move In - Move Out and Deliveries Form
The actual relocation of a tenant’s offices begins with the tenant’s ideas on how the space is to function.
Relocation ends when the Building Engineer hands the tenant the keys to the front door of the premises. In
the interim, there is a tremendous amount of planning, estimating, and decision-making that must be
completed within the time frame set forth in the lease. Many different people are involved in the process.
Building Management will assist in every way possible to ensure a smooth and efficient relocation.
A pre-move and follow-up walk-through should be coordinated with the Building Management Office in order
to document the condition of the affected areas of the building before and after the move. Any damage
caused by the movers will be repaired by a contractor of the Building Management’s choice, and paid for
promptly by the tenant or the moving contractor. To help avoid such damage, movers must protect all
flooring with Masonite, and walls, corners and doorframes are to be treated with appropriate protection.
The actual relocation of a tenant’s offices begins with the tenant’s ideas on how the space is to function.
Relocation ends when the Building Engineer hands the tenant the keys to the front door of the premises. In
the interim, there is a tremendous amount of planning, estimating, and decision-making that must be
completed within the time frame set forth in the lease. Many different people are involved in the process.
Building Management will assist in every way possible to ensure a smooth and efficient relocation.
Moving Into the Building
All tenant move-ins must be coordinated with Building Management. Information concerning move-in
procedures is included later in this section. Building Management should also be notified at least twenty-four
(24) hours in advance regarding any arrangements made for various trades, such as telephone installation,
copier installation, etc. Many of the items needing to be addressed prior to a move are listed below:
1. Change of address information to the U.S. Post Office.
2. Contact Phone Company to arrange for installation of new phones and equipment.
3. Provide Building Management with Certificates of Insurance for all contractors (i.e., movers, general
contractors) providing services on behalf of the tenant.
Please name the following entities and their subsidiaries, affiliates, managers, members, partners,
agents, employees, lenders, successors and assigns as a Certificate Holder and Additional Insured
under such insurance policies and listed as outline below:
Certificates should list as additional insured:
800 North Glebe Investors, L.L.C. and JBG/Commercial Management, L.L.C.
Certificate Holder information should read:
North Glebe Office , LLC
c/o JBG/Commercial Management, LLC
950 N. Glebe Road, Suite 110
Arlington, VA 22203
571-312-8171/Fax 703-243-2784
4. As soon as a move-in date has been determined, provide Building Management with the information
referenced in New Tenant Move-In Information
Please click here for the Move In - Move Out and Deliveries Form
Moving Out of the Building
All tenants moving out of the building should do the following:
1. Contact the telephone company to discontinue telephone service at the building.
2. Turn over all keys and building access cards to Building Management prior to leaving the building.
3. Follow the Moving Procedures discussed later in this section.
Please click here for the Move In - Move Out and Deliveries Form
Move Procedures At A Glance
The following procedures are provided for quick reference to help facilitate all tenant moves into or out of
the building. Please be sure to provide a copy of these procedures to all moving companies bidding on your
move:
It is absolutely necessary that the Building Management office be notified in writing, at least one week
in advance of any intended moves into or out of the building so that the freight elevator can be
reserved.
Provide Building Management with a Certificate of Insurance from the moving company evidencing
the coverage’s in effect, and naming the building owner, North Glebe Office , LLC, and
JBG/Commercial Management, LLC as additional insured.
Weekday deliveries requiring the freight elevator are scheduled on a first come, first served basis.
The freight car cannot be reserved or used exclusively during the week, except before or after normal
business hours. Use of the freight elevator on weekdays will be prohibited for any moves or large
deliveries between the hours of 8 a.m. – 6:00 p.m.
Larger moves (those requiring more than one hour or involving pieces of furniture or equipment with
dimensions greater than 5 feet) must be scheduled after 6:00 p.m. weekdays or on weekends.
Masonite must be placed on all lobby floors, and walls, corners and door fames must also be treated
with appropriate protection.
The tenant is responsible for taking every precaution to safeguard the building from damage (i.e.,
through means of crating and padding). In addition, materials should be removed from shelves, and
file cabinets and desks should be emptied with drawer’s taped shut.
Moving or delivery companies and tenants are responsible for leaving the building and premises
clean by removing all cartons and other trash generated during the move. If clean-up assistance is
desired, building personnel can be provided on a time and material basis. To arrange for this service,
please contact the Building Management office at least 48 hours in advance.
Should tenants wish to dispose of waste material or large, bulky items in the building dumpster,
arrangements are to be made through the Building Management office at least 48 hours in advance.
Again, any costs related to special use of the dumpster or removal of such materials will be charged
to the tenant.
Any and all damage to the building, including lobbies, hallways, elevator, loading areas, and grounds,
which is caused by the tenant, moving company or its employees or agents will be the responsibility
of tenant. The Landlord will perform required repairs and all costs associated with such repair will be
billed to the tenant for reimbursement.
Please click here for the Move In - Move Out and Deliveries Form
Policies and Procedures: Regulatory Conformance
It is in the best interest of the building and its tenants that all federal, state and local regulations governing
800 North Glebe Road are in practice at this property. Compliance with building codes, fire codes, health
codes and other ordinances often seems too inconvenient, difficult or costly, but in fact is essential for life
safety and well-being. 800 North Glebe Road is operated so as to abide with regulations to the best of
Building Management’s knowledge, and it is important that each tenant acts in the same fashion to avoid
jeopardizing the safety of the other tenants.
The "18-Inch Rule"
The "18 inch rule" is commonly overlooked in office buildings. In order for fire detection and suppression
systems to perform properly, nothing may be placed within 18 inches of the ceiling. This typically involves
items stored on high shelving. Please monitor this carefully so as to prevent this occurrence in your
premises.
This regulatory issue (and many others as well) is inherently relevant to your safe occupancy in this
building. Please call Building Management if you have questions in this regard.
Policies and Procedures: Remodeling Procedures
Before Construction:
Remodeling/redecorating work can be either minor or major, and may include any of the following:
Installing electrical or phone outlets
Installing or relocating light fixtures
Relocating doors
Repairing carpets
Installing new carpet
Adding or moving walls
Painting or wallcovering
Telephone or computer system cabling
As your office contemplates remodeling work for your suite at 800 North Glebe Road, several factors
involving the Landlord’s interface should be considered.
The Landlord must evaluate even the smallest change for its impact on the building. Written design approval
by Building Management is required prior to the commencement of work. For most projects this can be
accomplished in five (5) business days or less.
Be sure to provide two (2) copies of all applicable plans and specifications, so that we can return one copy
to you with our comments, and keep one copy for our files. The Landlord’s review helps ensure that the
proposed project will conform to the building’s core and shell systems, as well as the standard construction
practices and appropriate materials for the building.
The scope of various projects will require that the Tenant engage a licensed architect and/or engineer.
Check with Building Management to discuss our requirements in a specific instance.
Landlord reserves the right to withhold the approval of any contractor who cannot provide insurance
coverage; is not licensed; or has previously caused problems.
During Construction:
The Landlord will require that all work that takes place comply with all governmental authorities with
jurisdiction over the project. It tends to simplify matters if contractors are selected from a Management’s
Approved Contractor List, though the tenant may still go through whatever process it feels necessary to
ensure that the contractor is qualified for the work.
No contractor will be allowed to begin work until a Certificate of Insurance naming the additional insureds
has been received by the Management Office, and contractor has returned a signed copy of the back page
of the Contractor Rules and Regulations acknowledging that it has read and agrees to all terms and
conditions.
Please reference the Contractor Rules and Regulations manual.
A pre-construction meeting with the Contractor, Tenant, Property Manager, and Lead Engineer is strongly
encouraged to ensure all parties are clear on the work to be performed and fully understand the rules and
regulations.
No loud noise is to take place during normal business hours, from 8:00 am to 6:00 pm, Monday through
Friday. If a construction project is deemed to be disruptive to existing tenants and/or the Landlord, the
General Contractor shall reschedule work so as to eliminate disruption to the satisfaction of Landlord at no
additional cost to the Landlord.
After Construction:
Upon completion of the work, and depending on the nature of the project, the contractor must be required to
furnish certain items to the Landlord to assist with the Landlord’s future maintenance of the suite; to help
prove that the work was completed satisfactorily and to demonstrate that the property will remain free of
liens. We suggest that final payment be withheld from the contractor until the applicable project close-out
items have been obtained from the contractor and forwarded to the Landlord to ensure suitability (not all of
these will be required for many small projects - ask Building Management).
1. Final Inspection Approval Certificate and Certificate of Occupancy from Arlington County Government.
1. Final Inspection Approval Certificate and Certificate of Occupancy from Arlington County Government.
2. As-built drawings depicting accurate field conditions in areas affected by the work.
3. Updated electrical panel schedules.
4. Lien releases from the General Contractor, subcontractors and suppliers.
5. Operating and Maintenance (O&M) Manuals.
6. HVAC Test & Balance Reports.
7. Written one (1) year warranty on all completed work and installed equipment.
Floor Load:
Code requirements restrict placing loads upon floors that exceed the load per square foot for which the floor
was designed. The floor load for 800 N. Glebe Road is 80 pounds per square foot for live loads and 20
pounds per square foot partition load. Should you find it necessary to utilize equipment that exceeds this
rating, you must receive prior written approval from Building Management. The Landlord’s structural
engineer shall review documentation provided by the tenant, and shall have the right to prescribe the
weight, size and position of all equipment, materials, furniture or other property brought into the Building.
Tenants will be invoiced for the structural engineer’s services. Heavy objects shall stand on such platforms
as determined by Landlord to be necessary to properly distribute weight.
Floor Covering:
All floor coverings should be approved through Building Management.
Electrical Requirements:
Prior to any alterations of electrical wiring, specifications must be submitted to Building Management, for
review and approval by the building electrician to avoid any code violations.
Window Covering:
800 North Glebe Road is equipped with building standard blinds in all office suites. While blinds are
provided initially to all tenants, repair or replacement of blinds is provided through Building Management at
an additional charge. The blinds serve an insulating function both in the retention of heat in the winter
months, and the exclusion of heat in the summer months. We recommend blinds be kept drawn at all times.
Policies and Procedures: Season Decorations
Holiday decorations (including trees and wreaths) set up in any tenant space or lobby shall be in
conformance with the following specifications:
For safety purposes, only artificial trees may be displayed in 800 North Glebe Road
Artificial trees shall not be set up before December 1st, and must be removed by January 2nd or the
first business day after the holiday.
Trees must be placed so they do not in any way block an exit door, nor obscure an exit sign.
Only decorations of non-flammable material are to be used.
Electrical wiring shall NOT be used on metallic Christmas trees. Metallic trees may be illuminated by
use of spotlights placed a safe distance away.
Any electric lights used on trees must conform to electric code and be U.L. approved.
All artificial trees must be flame-proofed to the satisfaction of the Arlington County Fire Marshall.
Use of any candle or flame decorations is prohibited.
Policies and Procedures: Smoking
All public aspects of 800 North Glebe Road or within twenty-five (25) feet of the Building, or in tenant’s
premises have been declared “Non-Smoking Areas.” This includes restrooms, stairways, loading dock,
corridors, lobbies, and elevators, etc. We ask all smokers’ cooperation in properly disposing of cigarettes
and related trash in trash receptacles and not on the sidewalk, parking lot for grass. This will help Building
Management maintain the cleanliness of the exterior of the property, and make for more pleasant
surroundings for everyone.
Tenants’ assistance in self-enforcing this policy is important in order for meaningful regulation. This sort of
arrangement is generally consistent with the other first class office buildings in the Washington, DC area.