Your company, your values, your career! SALES MANAGER CAMPUS TOWER SUITE HOTEL, EDMONTON, ALBERTA Our culture is rooted in our values and leadership accountability; and as part of that culture we believe in the growth and development of our Ambassadors. The Sales Manager will provide superior customer service and sell products and / or services that maximize revenues as identified in Campus Tower Suite Hotel’s Strategic Plan. Duties and Responsibilities: Operational Leadership & Execution – Putting in place the systems, structures, and disciplined practices required to manage results. This includes planning and prioritizing, providing clear direction, ensuring accountability, and monitoring the achievement of financial, quality, safety, and other key business measures. This role provides sales and marketing expertise to drive revenue. Responsibilities and Duties specific to this area: Performs specialized duties in relation to Sales, such as: acting as a key point of contact with the client; qualifying the business and liaising with the external customer and internal contact to deliver the service; promoting Campus Tower Suite Hotel’s products and services; assisting with the organization and execution of sales campaigns and participating in tradeshows or other promotions related to Sales and identifying opportunities for increasing revenues and market share for the assigned markets. Achieves timely and accurate processing of professional quote presentations, contracts, reports and client correspondence by proficiency in administrative duties, including keeping detailed and updated client records. Coordinates with internal and external contact to facilitate work outcomes; responds to basic drafting and distributing correspondence, preparation and distribution of reports, assist in maintaining meeting room schedules and managing incoming calls. Assists in ensuring meeting rooms are presentable & prepared for functions at all times. Assists in preparation of group billings and follow up with clientele. Establishes and communicates clear objectives, targets, and operational quality standards for Sales Monitors the quality of work and provides feedback on the degree to which operational standards are met, i.e., yield management practices are followed by both rooms and catering to maximize revenues and meet approved sales targets Participates in site inspections, client appointments, client events as needed to broaden market share. Researches and qualifies prospective initiatives that increase sales revenue and hotel promotional opportunities. Orders supplies and maintains inventory as it relates to purposes of sales and marketing. Operates within boundaries of authority and adheres to company policies and practices Maintains health and safety standards and complies with all regulations Responsible for the security of the property, the Ambassadors and guests when completing tasks People & Culture Leadership – Connecting with and engaging Ambassadors in their work, and ensuring that Ambassadors feel recognized and valued. Responsibilities and Duties specific to this area: Follows up on internal / external inquiries related to the sales function within the functional area Is visible and accessible, providing open access for Leaders and Ambassadors to build rapport, discuss issues and resolve concerns Fosters an environment that is motivating and engaging Provides training and development of Ambassadors as needed Guest & Community Leadership – Ensuring service excellence by placing guests and their needs as top priority, and providing experiences in line with the brand. Maintaining a positive reputation and making a contribution to the community. Responsibilities and Duties specific to this area: Demonstrates a superior customer service attitude with internal / external contacts, which includes listening to and understanding the needs of guests; anticipating and addressing concerns and requirements; looking for opportunities to exceed expectations; and escalating issues as necessary Resolves issues and identifies when to escalate them Other duties as assigned Qualifications & Skill Requirements: 2 - 4 years of related Sales experience with at least 1 year in a hotel sales role Completion of post-secondary education, Hospitality Hotel Management Diploma an asset Demonstrated knowledge of the local area and target customer market segments Proficient in the use of MS Office Suite Professional appearance and attitude Excellent communication (written, verbal English and listening), interpersonal, and customer service skills Excellent phone manner, presentation, negotiation and leadership skills Proven ability to sell and meet set sales / performance targets Ability to multi-task and meet multiple deadlines Strong interpersonal skills to support the building of strong relationships with diverse groups of people Competent in conflict resolution Experience dealing with fast-paced customer service-oriented environments Aware of and understands how own area of the business performs, contributes financially and can demonstrate strong product / service knowledge Personal alignment with Campus Tower & Coast Hotel’s values and corporate culture required Visa Requirements: Must be legally eligible to work in Canada. The hotel is unable to assist candidates in obtaining Canadian work authorization. Campus Tower Suite Hotel offers a variety of benefits, including competitive wages & benefits, employee discounts, training & development, career advancement opportunities and more! Please submit your resume with cover letter, by January 30, 2015, in confidence, to: People & Culture Department Campus Tower Suite Hotel Email: firstname.lastname@example.org Campus Tower Suite Hotel is an Equal Opportunity Employer Campus Tower Suite Hotel would like to thank all interested applicants. Only those selected for an interview will be contacted. Join us and be part of an exciting place to work!
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