1. Negocios

Warrantech is pleased to announce we have made a variety of revisions to our service
network, begining with a brand new field service network management team. Efficient
immediately, David Velasquez provides elevated partnering and immediate support as
the West Regional Manager, in conjunction with Brian Schlepp, Central Regional
Manager, plus Brian Weaver, East Regional Manager.
We've been in addition serious about the particular rendering of software solutions
from ServicePower, which will provide mobile workforce administration tools to drive
proficiency along with streamline exactly how Warrantech dispatches service centers in
addition to schedules sessions together with customers.
“One of the many great things about ServicePower would be the openness it includes
our customer service staff with our industry, enabling all of us to deliver real-time
changes around the status of repairs,” proclaimed Ricardo Pina, Warrantech Customer
Satisfaction Manager. “I am confident that ServicePower will decrease service turnaround times and minimize escalations as well as issues.”
ServicePower, that will go live on August 10, enables people to choose calendar dates
and times, as well as quickly dispatch service. This program will likely report each
time a service order is actually not concluded within three days, at which point a
servicer receives a reminder and the customer will be provided an update at the same
time.
More support functions being carried out to offer improved customer/servicer followup include:
• Registration readily available for direct deposit (ACH) regarding payment of repairs
and replacement.
• Completed claims will likely be processed for payment inside seven working days.
• Warrantech will handle trip/service calls for non-validated fixes (i.e., No Problem
Found).
• Execution of a Parts Order guarantee: Parts Orders through Warrantech’s parts
portal are guaranteed for ninety days. When the part breaks down inside 3 months,
Warrantech pays servicer for second service call.
• The existing market environment determines the opportunity to advertise enhanced
repair chances; we may, as needed, favor to use a non-OEM part(s) to try and do the
particular service event.
• Improved upon contact center staffing as well as training to build up a world-class
experience.
• Upcoming implementation of the following ServicePower solutions: ServiceDispatch,
ServiceStats and ServiceOutsourcing
Warrantech is invariably looking for approaches to increase our business design so that
clients as well as service companies are made a top priority in addition to granted
preferential treatment. We've been positive that most of these brand-new positive
changes do just that and can continue on to help develop much better relationships as
well as extended progress.
Article Resource:-https://warrantech.wordpress.com/2016/08/10/warrantechannounces-new-service-network-updates/