1. Healthcare

Spring & Summer 2015
Frequently Asked Questions
Frequently Asked Questions
1. When do I register?
Registration begins on the dates listed on
page 138 at 7am. Online/Touch-Tone (TTR)
registration begin at the same time. A dropped
off or faxed completed registration form must
be received by 7pm the business day before.
Staff randomly process forms the same time
online/TTR registration begins. Forms received
after that date and time are processed after
those received on time.
2. Do I have to register for 2
seasons at the same time?
Registration is open for both seasons on the registration start date noted in this guide, however
you can register for either session at any time.
3. How do I complete a camp
registration form?
If registering online or by TTR (not available for
deferred payment plans) a form is not required.
Registration form can be found on page 147,
the website and at all City of Vaughan community centres. General and aquatic registration
forms use 1 form per family of 3 participants.
For your convenience 3 program choices are
available per participant.
4. What if this is my first time
registering for a program?
10. Can I have my registration
confirmation receipt emailed?
If you are a first time participant, complete the
family information section in full and attach a
copy of the each child’s birth certificate and
medical information to the registration form.
You can also visit your local community centre
with this information before a registration day
for assistance.
Yes, have your Log-In ID, family pin and
course barcode available and log onto
vaughan.ca/RecOnline to send a copy of
your registration receipt to your email.
5. How can I get more information?
11. I made a mistake on my form.
Can I get it back?
For registration and program information,
please call your local community centre. See
page 2 for listings or call 905.832.8500.
It is not possible to make adjustments or return
your form, however we will accept a replacement form. Please clearly write, ‘Replacement
Form’, on the top of the form.
6. What is a registration date?
A registration date is when you can begin
registering online, using TTR, and staff begin
processing all dropped off and faxed in forms.
Recreation & Culture wishes to promote an
equal opportunity to all residents for acceptance in the programs of their choice. Forms
received after the registration start date and
time are processed after those received on
time.
Fill in all sections of the form:
7. How do I make my payment?
Section 1 Include family contact name,
phone number and email address.
Visa, Mastercard, and American Express are
used for Internet/TTR registrations. These credit cards and cheques are accepted methods
of payment for dropped-off forms. Separate
cheques are needed for each participant and
alternate choices with different fees. For payment options see page145.
Section 2 If you are a first time participant,
complete family information in full and attach
a copy of each child’s birth certificate, medical
information and proof of residency.
Section 3 Fill in all emergency contact information.
Section 4 Authorization and waiver must be
signed by a guardian if participant is under 18
years of age.
Section 5 Register each participant using client log-in ID, name, and birth date ensuring
that you indicate the session and second and
third camp options for each child. Remember
to include Extended Day Camp (EDC) codes.
EDC includes busing. If you want busing only
please indicate the correct bus route and bus
stop. Use NB for ‘no busing’.
Section 6 Choose payment options.
Section 7 Sign & Submit payment information.
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Registration
8. What is a scheduled payment
option?
Scheduling your payment (on approved courses) allows you to pay for your program in installments. A credit card/post-dated cheques
must be submitted at registration time. TouchTone (TTR) registration is not available for
these courses.
For registration and program information,
please call your local community centre. See
page 2 for listings or call 905.832.8500.
12. Do Vaughan residents have priority?
Yes they do. Proof of residency is required.
Non-Vaughan residents must pay an additional $10 per child, per program, per session
and can register 1 week after dates listed on
page 138.
13. What if the program I want to
register in is full?
The participant's name is added to the waiting
list of your first choice only, if all choices are
full. Registration fees do not apply for waiting list spots. We reserve the right to limit the
number of waiting list options.
If a waitlisted spot becomes available, you will
be contacted and given 24 hours to respond
before we offer the spot to another participant.
14. What if a spot becomes available?
Waiting lists change constantly. Check
vaughan.ca/RecOnline for program availability.
9. Can I email my payment?
In order to protect yourself and to be compliant with Payment Card Industry (PCI) standards, credit card information should not be
sent by email.
Visit us online at vaughan.ca/recreation
Spring & Summer 2015
Frequently Asked Questions
Get Connected
to Recreation & Culture
vaughan.ca/RecOnline
Receive the latest news on programs, services, memberships & events while going
paperless!
Simply visit your local community centre
or call 905.832.8500 to add your email
address to your account.
To sign up for a first time account, visit
your local community centre and receive
an individual Log-In ID and Family Account PIN. Account requests must be
made by individuals at least 18 years of
age with proper identification. Birth certificates are required for all children.
15. What if the program/camp is
cancelled?
17. What should I do if my child
has a special need?
21. Is there a scheduled payment
option for camp?
Sometimes programs have to be cancelled
due to low enrollment or unforeseen circumstances. Full credits will be issued. Please
call the Recreation & Culture Department at
905.832.8500.
Please call 905.832.2377 ext.7405 before
registering a child with special needs in a program. See page 154 for details.
There are two payment options for camp: Option 1 full payment due at time of registration. Option 2 pay a $50 deposit per child, per
camp, per session, today. A Visa, MaterCard,
or AmericanExpress number, with expiry date,
or two post-dated cheque(s) must be included
with due date of May 7 and June 4, 2015.
For program cancellation and withdrawal information, please see page 142-143.
16. How do I know if I am
registered?
Register online and print your own confirmation letter at the time of registration as it cannot be printed at a later time. Confirmation or
waiting list letters are mailed to all participants
who register by drop off, fax or TTR, or you can
check your account online. If a written notice
has not been received at least 1 week before
the start of program, please contact us. Duplicate confirmations or receipts are available for
$15 each. You may also log into your account
at vaughan.ca/RecOnline to send a copy of
your registration receipt to your email.
Please note: Parents are required to provide a
Doctor’s note prior to registering for any special needs swimming lesson.
18. What should I do if my
cheque is returned or my credit
card is declined?
We are required to charge a $30 +HST fee for
all returned payments and new payment must
be received. Please contact us at 905.832.8500
to make arrangements for payment.
19. Can I transfer after I have
registered?
Yes, however, fees must be adjusted accordingly and be processed before the second day
of program.
22. Can friends be in the same camp?
Occasionally circumstances arise when children wish to be grouped with friends or family
members of a similar age of the same program.
Please see Camper Group Request information
on page 60 for details.
23. Do camps operate on Canada
Day or the Civic Holiday?
No. All camps are cancelled Wednesday, July 1,
and Monday, August 3, 2015.
Waiver Of Liability
The City of Vaughan shall not be liable, either directly or indirectly, for any claims, or any damages, costs and expenses, including but not limited to personal injury, property damage or lost
or stolen property, arising from or connected with participation in any activity contemplated by
a registration, whether or not such injury, damage or loss occurred as result of any negligence,
negligent misrepresentation, breach of statutory duty, breach of the Occupiers’ Liability Act
and/or breach of contract on the part of the City.
Register online at vaughan.ca/RecOnline
Parts of our programming may be
physically and/or emotionally demanding.
Participants must recognize the inherent
risk of injury in our programs/camps and
understand each participant assumes the
risk of injury resulting from participation.
Registration
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