1. Healthcare

INNOVATIVE LEADERSHIP CENTRE SDN BHD
Level 8, Pavilion KL, 168, Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia
URL: www.innovativecentre.com
An Established Training Organization
A Two-Day Course
Effective Management
and Leadership skills
__________________________
Learn essential management and leadership skills to be an effective manager
and lead your team to achieve greater performance and results.
Date of course: 18 and 19 March 2015
●
Kuala Lumpur, Malaysia
Introduction
This 2-Day course will enable you to learn essential skills to achieve success in your managerial
role. The course will enable you to learn effective skills in building high performance teams,
communication, planning, leadership, motivation of employees, coaching, managing discipline,
problem solving, decision making, innovation and many more. The course is conducted by an
experienced facilitator combined with interactive discussions, case studies and practical
sessions.
Who Should Attend this Workshop
Middle-level managers
New managers
Executives
Supervisors
Individuals who are about to take up a managerial position
Executives & professionals who wish to obtain essential leadership skills
Learning Outcome
At the end of this workshop, you will be able to:
Motivate employees to achieve excellence in their work.
Coach employees to improve in performance.
How to develop people to have a good attitude
Communicate with confidence and develop your interpersonal skills
Build high performance teams that can generate good results.
Plan and set a clear direction for the team.
Make effective decisions and solve problems.
Guide and coach employees to improve in performance and behaviour.
Build teamwork.
Manage your time effectively.
Manage stress
Measure and improve performance of your team
INNOVATIVE LEADERSHIP CENTRE SDN BHD
Effective Management and Leadership Skills
Workshop Outline
Duration: Two Days
Introduction to Management and Leadership
• Management function
• Attributes of a good leader
• Role of a manager
• Competencies of a manager
Planning
• Setting objectives
• Factors to consider in planning
• Key Performance Indicators
Time Management & Workplace organization
• Managing time effectively
• Understanding factors that lead to wastage of time
• Understanding the 5S methodology of workplace organization.
• Managing stress
Interpersonal Communication Skills
• Styles of communication
• Assertive communication
• Conducting a meeting effectively
Creative Problem solving and decision making
• Problem solving skills
• Decision making
• Selecting and Implementation of solution
Leadership and Managing People
• Developing employees to achieve a good performance.
• Knowledge, Skills and Attitude required by employees
• How to develop people to have a good attitude
• Employee Performance Management
• Delegation
• Motivation of employees
• Managing poor performance
• Dealing with difficult employees
• Managing discipline of employees.
• Innovation
• Achieving a cost effective operation
Developing effective teams
• Stages in forming effective teams
• Building Teamwork
Coaching skills
• Learn essential skills to coach individuals to achieve greater performance.
INNOVATIVE
NOVATIVE LEADERSHIP CENTRE SDN BHD
Effective Management and Leadership Skills
Training Methodology
This workshop is conducted by an experienced facilitator, combined with discussions, practical sessions
and case studies.
Facilitator Name: William Chin, MBA (UK)
About the Facilitator: Mr. William Chin has a Master in Business Administration (MBA)
Degree from Hull University, UK. William has 25 years successful track record and
experience in a wide range of industries based in Malaysia, Indo-China
Indo
and the Asia
Pacific region. He has held senior management positions and has successfully managed
businesses in a number of industries such as FMCG, retailing, logistics, service industries
and corporate training. William has wide management experience in general management,
operations management, strategic management, entrepreneurship, sales and marketing,
training, human resource development and customer service. William has ten years
experience as a trainer and has conducted training in a wide range of fields such as
Leadership, Management, Train The Trainer, Training Needs Analysis, Customer Service, Business Communication, Sales and Marketing,, Strategic Management, Coaching, and many more. He has successfully conducted
training for private sector and governmental organizations. He has trained staff from Bank Negara Malaysia,
Khazanah Nasional Bhd, KWSP, IHM-Ministry
IHM inistry of Health Malaysia, RISDA, Panasonic, IJM Corporation Bhd,
Maybank, Asian Finance Bank Bhd, MCIS Zurich Bhd, Microlink Solutions Bhd, PUNB, manufacturing companies,
public listed companies, service industries, SMEs and participants from Asian countries.
countries. William is an approved
Trainer with Pembangunan Sumber Manusia Bhd (PSMB), Malaysia.
2 Days workshop
Daily Time schedule
9:00 am –
10:30 am –
10:45 am –
1:00
0 pm –
2:00 pm –
3:30 pm –
3:45 pm
9:00 am – 5:00 pm
10:30 am ………
10:45 am .…….
1:00 pm .…….
2:00 pm …………
3:30 pm ..………
3:45 pm ………..
– 5:00 pm …….….
Training
Tea Break
Training
Lunch Break
Training
Tea Break
Training
Brief Profile of our Training Centre
Innovative Leadership Centre Sdn Bhd is a well established Training Organization in Malaysia.
We are a registered training provider with Pembangunan Sumber Manusia Berhad. We provide
world class training to individuals and organizations in Malaysia.
INNOVATIVE LEADERSHIP CENTRE SDN BHD
Level 8, Pavilion Kuala Lumpur, 168, Jalan Bukit Bintang, 55100 Kuala Lumpur, Malaysia
Mobile: 012 - 910 3127
Tel: 03-9205 7783
Fax: 03-7804 2908
Email: [email protected]
URL: www.innovativecentre.com
TRAINING REGISTRATION FORM
Please fill in this Registration Form and email to: [email protected]
Or Fax to : 03 -7 804 2908
Upon submission of this registration form, you have read and understood
the registration policies mentioned in this registration form
Course Title
: Effective Management and Leadership Skills
2 Days
: 18 and 19 March 2015 (Wednesday and Thursday)
: 9:00 am – 5:00 pm
: CONCORDE HOTEL KUALA LUMPUR, 2, Jalan Sultan Ismail,
50250 Kuala Lumpur
Duration of course :
Date of course
Time of course
Venue
Standard Fee : RM 1,080 per person
Early Bird Fee : RM 1,020 per person
To enjoy Early Bird Fee, please email registration form to us before 15 February 2015
Special Group Fee: Sign up 3 persons, Get One Extra Seat Free (Total Fee for 4 persons: RM 3,060 )
To enjoy special group Fee, please email registration form to us before 15 February 2015
Closing Date for Registration: 18 February 2015
Course Fee includes Lunch, Refreshments, Training Materials and Certificate of Attendance
Company Name: ____________________________________________________________________________________
Address: __________________________________________________________________________________________
__________________________________________________________________________________________________
Contact Person: Mr/ Ms _________________________________________ Department: _________________________________
Tel No: __________________________________________________
Mobile Tel: ______________________________________
Fax No: _________________________________ Email: _ __________________________________________________________
Please register _________________ participant/s for the course
1. Participant Name: ________________________________________________________________________________ Designation: _________________________
Mobile Phone: ____________________________________ Email: ______________________________________________________
2. Participant Name: ________________________________________________________________________________ Designation: _________________________
Mobile Phone: ____________________________________ Email: ______________________________________________________
3. Participant Name: _________________________________________________________________________________ Designation: _________________________
Mobile Phone: ____________________________________ Email: ______________________________________________________
HRDF-SBL claimable
Claiming by HRDF-SBL scheme:
Yes
No
Invoice should be Directed to Mr/ Ms: _____________________________________ Dept: ______________________
Email Address: __________________________________________________________
Registration Policies:
■ Upon receiving the completed registration form, it confirms that the
client’s company is registering the participant(s) to attend the training
course. Once the registration is approved by our training centre, an
invoice will be emailed to the client. Payment of course fee has to be
received by our training centre within 6 days from date of invoice.
Course Fee has to be paid before the training event for seat
confirmation.
■ Cancellation by the client: If the client cancel their registration,
fees paid will not be refunded to the client. The client may request to
send a substitute person to replace the participant that is unable to
attend the course.
Approved by Client:
Signature: _______________________________________
Name : _________________________________________
Position: ________________________________________
Date : __________________________________________
■ Reschedule/ cancellation of course by the organizer. The organizer
reserves the right to reschedule or cancel the training event. If the
organizer reschedule the training event, fees paid can be carried
forward to the same course at another date. In case of cancellation
or reschedule of course, the organizer will not assume responsibility
for any travel and accommodation costs in relation to the rescheduling/
cancellation of the training event.
■ The organizer reserves the right to change the training venue or adjust
the course contents. If there is any changes to the hotel venue, the new
venue of training will be in Kuala Lumpur.
Company Stamp of Client :