1. Healthcare

TUESDAY, APRIL 21, 2015
4:00PM-7:00PM
EARLY REGISTRATION
WEDNESDAY, APRIL 22, 2015
7:00AM-12:00PM–PLENARY SESSIONS
7:00AM-4:30PM
REGISTRATION DESK OPEN
7:00AM-8:30AM
OPENING OF EXHIBIT HALL AND CONTINENTAL BREAKFAST WITH EXHIBITORS
Kidney Paired Donation (KPD)
Session overview - TBD
7:00AM-8:00AM
Mark Aeder, M.D.
Associate Professor of Surgery, University Hospital of Cleveland, OH
Vice Chair, OPTN/UNOS Kidney Transplantation Committee
Ruthanne Leishman, RN, M.P.H.
KPD Program Director, United Network for Organ Sharing (UNOS), Richmond, VA
Moderator: James Pittman, RN, M.S.N.
Welcome to the 23rd Annual United Network for Organ Sharing (UNOS) Transplant Management Forum
8:00AM-8:20AM
Amy Peele, RN
Chair, UNOS Transplant Administrators Committee
OPTN/UNOS President’s Address
8:20AM-9:25AM
Carl Berg, M.D.
Medical Director of Abdominal Transplantation, Professor in Medicine, Duke University Health System, Durham, NC
Moderator: Amy Peele, RN
9:30AM-10:00AM, Break With Exhibitors
Transplantation Global Perspective: Where Are We? Where Are We Going?
Session overview - TBD
10:00AM – 11:00AM
Nancy Ascher, M.D., Ph.D.
Professor and Chair, Department of Surgery, University of California San Francisco
Isis Distinguished Professor in Transplantation
Moderator: Amy Peele, RN
Vascular Composite Allograft (VCA) Transplants: Results That Changes Lives
Hear a brief overview of where we are as an industry with VCA followed by national data as well as an overview of the
new UNOS VCA policies. You’ll be treated to a touching story of how a VCA transplant changed the lives of two very
special women. You do not want to miss this session!
Helen Nelson, RN, B.S.N., CCTC, CPTC
Vice President, Organ Donation Services, New England Organ Bank, Waltham, MA
11:00AM-12:00PM
Carmen Blandin Tarelton
Face Transplant Recipient, Thetford Center, VT
Marinda Snow Righter
Donor’s Daughter, Cambridge, MA
Moderator: Mike Seely, RN, M.S., CPTC
12:00PM–1:00PM, Lunch With Exhibitors
1:00PM–2:00PM, BREAKOUT SESSIONS I
Crash Course for New Transplant Administrators
This interactive session is relevant to new transplant administrators. The following key success factors will be reviewed
and discussed.
 Regulatory compliance and oversight – CMS, OPTN, TJC
 Operational best practices including human resources requirement. Building relationships with surgical and
medical directors, and OPO and medical center executives
 Basics of strategic planning
 Quality oversight and improvement – building and maintaining program’s stability
Transplant 101
Amy Peele, RN
Chair, UNOS Transplant Administrators Committee
Gene Ridolfi, B.A., RN, M.H.A.
Program Administrator of the Transplant Center & Mechanical Circulatory Support Program, Barnes-Jewish Hospital, St.
Louis, MO
Moderator: Melissa Roberts, M.S.N., RN, CPTC
Transplant 201
Aligning Incentives: Models for Surgeon/Physician/Hospital Enterprises that Create Shared
Goals/Histocompatibility With Physician Colleagues
Creating tighter alignment between transplant physicians and the hospital is required with the new cost and quality
demands in the post-reform environment. Learn strategies that create incentives for alignment such as employment,
affiliation arrangements, clinical co-management and the use of information technology.
Tracy Giacoma, RN, M.S.N., M.B.A., FACHE
Vice President, Transplant Services, Methodist Dallas Medical Center, TX
Moderator: Angela Marquez, M.P.H.
Understanding the OPO Cost Report
Session overview - TBD
OPO/Transplant
Center Relationship
Lloyd Jordan Jr., C.P.A.
CEO and Executive Director, Carolina Donor Services, Greenville, NC
Moderator: Mike Seely, RN, M.S., CPTC
2:05PM–3:05PM, BREAKOUT SESSIONS II
Managed Care Contracting: Strategies and Tools for Successful Contracting
Learn about today’s managed care contracting issues and get concrete tools to make your transplant program efficient
and successful. We’ll focus on three areas of importance: finance, contract language and building relationships.
Transplant 101
Mindy Scharlin, M.P.H.
Assistant Director, Transplant and Specialty Services Contracting, Stanford Health Services, CA
Moderator: Gene Ridolfi, B.A., RN, M.H.A.
Trifecta Cost Report – Organ Procurement Organization, Histocompatibility Lab and Transplant Center Cost
Reports
Transplant hospital, organ procurement organization and histocompatibility laboratory costs and revenues are significantly
shaped by Medicare Cost Reporting. The cost reports for each entity are unique; however share similarities and
differences that can impact one another’s finances significantly. Learn the basic elements of each type of cost report and
how they relate to one another.
Transplant 201
John Rogers, B.S.
Director of Reimbursement, University of California, San Diego Medical Center
Lloyd Jordan Jr., C.P.A.
CEO and Executive Director, Carolina Donor Services, Greenville, NC
Moderator: Mike Seely, RN, M.S., CPTC
OPO/Transplant
Center Relationship
Using Social Media to Affect Behavior – A Case Study of Increasing Organ Donation Through Facebook
Refractory public health problems that may have solutions rooted in communication or education are amenable to reapproach using social networks and social media. See several recent examples including the application of a Facebookbased strategy to increase organ donation registration rates.
Andrew Cameron, M.D., Ph.D.
Director of Liver Transplantation, The Johns Hopkins Hospital, Baltimore, MD
Moderator: Brigitte Sullivan, M.B.A.
3:10PM–3:40PM, Break With Exhibitors
3:25PM – Prize Drawings (You must be present to win.)
3:45PM–4:45PM, BREAKOUT SESSIONS III
Continual Survey Readiness of a QAPI Program
Do you struggle with what a successful QAPI program is? Are your process improvements driven by putting out fires?
Attend this session and learn about the building blocks for a successful QAPI program, utilizing your performance
measures to improve your program, and a process for continual readiness for regulatory surveys.
Transplant 101
Kristine Dahl, RN, B.S.N.
Senior Quality Coordinator, Houston Methodist J.C. Walter Jr. Transplant Center, TX
Moderator: James Pittman, RN, M.S.N.
Value of the Transplant Education Coordinator Position as Measured by Efficiency and Quality
Find out how to develop and implement a dedicated Education Specialist into a Transplant/MCS program. We will explore
the numerous impacts of this role, including financial benefits, increase in productivity and overall staff satisfaction.
Transplant 201
Natalie Santiago-Blackwell, RN, M.S.N., CCTN
Education Specialist, Tampa General Hospital, FL
Moderator: Melissa Roberts, M.S.N., RN, CPTC
Transplant Center & OPO Relationships: Extending Understanding through Collaboration
The OPTN is the perfect equation of interdependence; organ procurement plus the transplant network equals a recipient's
transplant. These two complex systems involving many isolated and integrated resources uniquely come together
creating a single life saving event. Get an overview of the elements essential to collaboration and a specific example
expressed in one transplant and OPO experience.
OPO/Transplant
Center Relationship
Susan Zylicz, M.H.A., B.S.N., CCTC
Transplant Administrator, Houston Methodist Hospital, TX
Michael Seely, RN, M.S., CPTC
Executive Director, Pacific Northwest Transplant Bank, Oregon Health & Science University, Portland
Moderator: Gene Ridolfi, B.A., RN, M.H.A.
5:15PM–6:45PM, Reception With Exhibitors
THURSDAY, APRIL 23, 2015 – REPEAT BREAKOUT SESSIONS
7:30AM-4:45PM
REGISTRATION DESK OPEN
7:30AM-8:30AM
CONTINENTAL BREAKFAST WITH EXHIBITORS
8:30AM-9:30AM, BREAKOUT SESSION IV
QUALITY
Moral Distress
At the end of this session, you will be able to:
 Identify the causes of moral distress in your practice area
 List 4 physical or psychological signs/symptoms of moral distress
 Describe the difference between moral courage, moral integrity and moral distress
 Identify one thing you will do to support those who suffer from moral distress to become more resilient
Catherine Rea, RRT, MN
Director of Transplant Service Line, Children’s Medical Center, Seattle, WA
Moderator: Kathy Jo Freeman, RN, M.S.N.
The Perfect Storm: A System Approach to Reducing Variation in Transplant Surgery
Find out how to use a systems approach to reduce variation while improving safety and quality of care for transplant
patients.
REGULATORY
COMPLIANCE
Edwin Hall
Administrator of Surgical Services, University of Toledo, OH
Moderator: James Pittman, RN, M.S.N.
Ex Vivo Lung Perfusion and Donation Service Area (DSA) Collaboration
Session overview - TBD
OPERATIONAL
Richard Pietroski, M.S., CPTC
Chief Executive Officer, Gift of Life Michigan, Ann Arbor
Moderator: Brenda Barker, RN, B.S.N.
STRATEGY/
PLANNING & FINANCE
Expanding the Lung Donor Pool Using Innovative Technology, Dedicated Procurement Staff and Management
Collaboration
Find out how one center improved the availability of lungs to those awaiting transplant. They were able to decrease
waiting time and standardized their process by adding a dedicated thoracic call team who takes donor offers and helps
manage and optimize donors along with the OPO.
Gail Frankle, RN, D.H.A., CPTC
Senior Director of Transplant Services, University of Minnesota Health, Minneapolis
Moderator: Beth Plahn, RN, B.A., M.H.A.
9:35AM-10:35AM, BREAKOUT SESSIONS V
The School of Hard Knocks: Improving Process Improvement
We will walk through successful examples of process improvements that have occurred as a direct result of well
executed quality methodology. You’ll get practical advice on ensuring that variances in benchmarked data and
recommendations stemming from adverse events become opportunities for center wide growth.
QUALITY
Jennifer Milton, B.S.N., M.B.A.
Executive Director, University Transplant Center, San Antonio, TX
Moderator: Melissa Roberts, M.S.N., RN, CPTC
Mini-Oral Abstracts

Redesigning Transplant Organ Labeling
What are the key risk assessment principles for effective re-design of clinical activities? You will hear about the
re-design of transplant organ labeling as an example to illustrate the application of the key principles.
Jane Holl, M.D., M.P.H, Mary Thompson Harris, MD, Professor of Pediatrics and Public Health, Feinberg
School of Medicine, Northwestern University, Chicago, IL

Kidney Transplant Technology Innovation: Incorporating a Web Based Referral System
In an effort to improve competitiveness and effectiveness, the transplant center implemented the web based
referral system with two goals in mind: to create more time for the clinicians, and to bring a higher level of
reporting accuracy to the transplant process. Web based referral system is a secure portal that allows a health
care provider to enter a transplant referral electronically and to manage the results effectively.
Krista Keuchel-Norrid, RN, B.S.N., Transplant Coordinator, St. John Transplant Center, Tulsa, OK

Analysis of Transplant Survival Data and Improving Patient Survival Outcomes
Attend this session to learn:
o How to do survival outcomes analysis
o Different methodologies for conducting outcomes analysis: SRTR sub-group analysis (what-if scenarios)
o Comparative Effectiveness Analysis, Analysis of Voice of Customer and Voice of Process Data
o How to use QI to improve outcomes: one center’s experience using DMAIC to improve survival outcomes
Zeynep Tulu, M.S., MEMP, CSSBB, and
Tom Caffey, M.B.A., CSSBB, Senior Organizational Excellence/Quality Leaders, University of North Carolina
Hospitals, Chapel Hill
REGULATORY
COMPLIANCE
Moderator: Maria Neff, M.S.
OPERATIONAL
Traditionalists, Boomers, GenXers an Y’s…Oh My!
After this presentation you will understand the various generations and their characteristics or viewpoints. We will
explore techniques you can use to avoid generational challenges and work collectively and respectfully. Organizations
with a commitment to diversity ensure that every generation has a voice. True appreciate of generational diversity
allows each individual to contribute and be a part of an inclusive and growing department or organization.
Participants will be able to:
 Explain how generational differences influence our views
 Describe how generational differences impact the things we say and how we say them
 Explain how generational differences can result in unintended miscommunication
 Ensure that generational differences don’t lead to miscommunication
 Describe how to apply a commonsense approach for addressing generational issues
Sherri Neal
Vice President, Cultural Development & Inclusion, Corporate Affairs, HCA, Nashville, TN
Moderator: Kathy Jo Freeman, RN, M.S.N.
Innovative Strategies for Increasing Living Donation
One of the largest living donor transplant programs in the country shares their multi-dimensional strategies to increase
living donor transplant volume while maintaining quality, safety and operational efficiency.
STRATEGY/
PLANNING & FINANCE
Andrea Tietjen, M.B.A., C.P.A.
Director of Data and Finance, Barnabas Health Renal & Pancreas Transplant Division, Saint Barnabas Health Care
System, Livingston, NJ
Debbie Morgan, M.S.W., LCSW
Vice President, Barnabas Health Renal & Pancreas Transplant Division, Saint Barnabas Health Care System,
Livingston, NJ
Moderator: Eileen Polito, RN, B.S.N., CNN
10:40AM-11:10AM
Break With Exhibitors / Abstract Poster Viewing
11:15AM-12:15PM, BREAKOUT SESSIONS VI
Transplant Quality: From Theory to Practice
Learn about quality theory and then hear how the University of California San Francisco transitioned from their old
practice into TransQIP.
QUALITY
Ryutaro Hirose, M.D.
Professor of Clinical Surgery; Associate Director, Surgical Residency Program, University of California, San Francisco
Moderator: Amy Peele, RN
REGULATORY
COMPLIANCE
Controversies and Challenges from the Point of View of an Independent Living Donor Advocate (ILDA)
What are the best practices in implementation of the Independent Living Donor Advocate role? We will cover
 ILDA as part of the donor team or outside consultant?
 Integration of the ILDA role throughout donor care
 Does ILDA have veto power?
Rebecca Hays, M.S.W., APSW
Living Donor Social Worker, Independent Living Donor Advocate, University of Wisconsin Hospital and Clinics,
Transplant Clinic, Madison
Moderator: Brenda Barker, RN, B.S.N.
International Transplant: A Study in Current Trends and Efforts
The worldwide demand for high quality and safe organ transplantation is growing. In some cultures, transplant carries
challenging barriers. We will discuss the international need for transplant and some examples of what a handful of
U.S. centers are doing in response to the demand.
OPERATIONAL
Yuriko Fujita, M.P.H.
Manager of Business Development/Global Services, New York Presbyterian Hospital, New York, NY
Moderator: Katie Evers, RN, B.S.N., M.B.A.
STRATEGY/
PLANNING &
FINANCE
Knowing Your Business to Plan Your Business: Strategic Development in Transplant
Increasing market share can be extremely challenging for transplant centers and is not always a wise strategy. Learn
how to identify growth opportunities and barriers. You will also get advice on leveraging the Scientific Registry of
Transplant Recipients (SRTR), the UNOS Staffing Survey and Request for Information (RFI).
Jennifer Milton, B.S.N., CCTC, M.B.A.
Executive Director, University Transplant Center, San Antonio, TX
Moderator: Angela Marquez, M.P.H.
12:15PM-1:15PM
Abstract Luncheon & Award Ceremony
Regional Roundtable Luncheon
1:15PM-1:30PM
Heckenkemper Leader In Transplant Administration Award
The Heckenkemper Leader in Transplant Administration Award is presented annually to an individual for distinguished leadership in transplant
program administration. This year’s award is made possible in part by Guidry & East.
1:35PM-2:35PM, BREAKOUT SESSIONS VII
QUALITY
Moral Distress
At the end of this session, you will be able to:
 Identify the causes of moral distress in your practice area
 List 4 physical or psychological signs/symptoms of moral distress
 Describe the difference between moral courage, moral integrity and moral distress
 Identify one thing you will do to support those who suffer from moral distress to become more resilient
Catherine Rea, RRT, MN
Director of Transplant Service Line, Children’s Medical Center, Seattle, WA
Moderator: Kathy Jo Freeman, RN, M.S.N.
The Perfect Storm: A System Approach to Reducing Variation in Transplant Surgery
Find out how to use a systems approach to reduce variation while improving safety and quality of care for transplant
patients.
REGULATORY
COMPLIANCE
Edwin Hall
Administrator of Surgical Services, University of Toledo, OH
Moderator: James Pittman, RN, M.S.N.
Ex Vivo Lung Perfusion and Donation Service Area (DSA) Collaboration
Session overview - TBD
OPERATIONAL
Richard Pietroski, M.S., CPTC
Chief Executive Officer, Gift of Life Michigan, Ann Arbor
Moderator: Brenda Barker, RN, B.S.N.
STRATEGY/
PLANNING & FINANCE
Expanding the Lung Donor Pool Using Innovative Technology, Dedicated Procurement Staff and Management
Collaboration
Find out how one center improved the availability of lungs to those awaiting transplant. They were able to decrease
waiting time and standardized their process by adding a dedicated thoracic call team who takes donor offers and helps
manage and optimize donors along with the OPO.
Gail Frankle, RN, D.H.A., CPTC
Senior Director of Transplant Services, University of Minnesota Health, Minneapolis
Moderator: Beth Plahn, RN, B.A., M.H.A.
2:40PM–3:10PM, Break with Exhibitors
2:50PM – Exhibitor Bingo Card Drawing (You must be present to win.)
3:15PM - 4:15PM, BREAKOUT SESSIONS VIII
The School of Hard Knocks: Improving Process Improvement
We will walk through successful examples of process improvements that have occurred as a direct result of well
executed quality methodology. You’ll get practical advice on ensuring that variances in benchmarked data and
recommendations stemming from adverse events become opportunities for center wide growth.
QUALITY
Jennifer Milton, B.S.N., M.B.A.
Executive Director, University Transplant Center, San Antonio, TX
Moderator: Melissa Roberts, M.S.N., RN, CPTC
Mini-Oral Abstracts

Redesigning Transplant Organ Labeling
What are the key risk assessment principles for effective re-design of clinical activities? You will hear about the
re-design of transplant organ labeling as an example to illustrate the application of the key principles.
Jane Holl, M.D., M.P.H, Mary Thompson Harris, MD, Professor of Pediatrics and Public Health, Feinberg
School of Medicine, Northwestern University, Chicago, IL

Kidney Transplant Technology Innovation: Incorporating a Web Based Referral System
In an effort to improve competitiveness and effectiveness, the transplant center implemented the web based
referral system with two goals in mind: to create more time for the clinicians, and to bring a higher level of
reporting accuracy to the transplant process. Web based referral system is a secure portal that allows a health
care provider to enter a transplant referral electronically and to manage the results effectively.
Krista Keuchel-Norrid, RN, B.S.N., Transplant Coordinator, St. John Transplant Center, Tulsa, OK

Analysis of Transplant Survival Data and Improving Patient Survival Outcomes
Attend this session to learn:
o How to do survival outcomes analysis
o Different methodologies for conducting outcomes analysis: SRTR sub-group analysis (what-if scenarios)
o Comparative Effectiveness Analysis, Analysis of Voice of Customer and Voice of Process Data
o How to use QI to improve outcomes: one center’s experience using DMAIC to improve survival outcomes
Zeynep Tulu, M.S., MEMP, CSSBB, and
Tom Caffey, M.B.A., CSSBB, Senior Organizational Excellence/Quality Leaders, University of North Carolina
Hospitals, Chapel Hill
REGULATORY
COMPLIANCE
Moderator: Maria Neff, M.S.
OPERATIONAL
Traditionalists, Boomers, GenXers an Y’s…Oh My!
After this presentation you will understand the various generations and their characteristics or viewpoints. We will
explore techniques you can use to avoid generational challenges and work collectively and respectfully. Organizations
with a commitment to diversity ensure that every generation has a voice. True appreciate of generational diversity
allows each individual to contribute and be a part of an inclusive and growing department or organization.
Participants will be able to:
 Explain how generational differences influence our views
 Describe how generational differences impact the things we say and how we say them
 Explain how generational differences can result in unintended miscommunication
 Ensure that generational differences don’t lead to miscommunication
 Describe how to apply a commonsense approach for addressing generational issues
Sherri Neal
Vice President, Cultural Development & Inclusion, Corporate Affairs, HCA, Nashville, TN
Moderator: Kathy Jo Freeman, RN, M.S.N.
Innovative Strategies for Increasing Living Donation
One of the largest living donor transplant programs in the country shares their multi-dimensional strategies to increase
living donor transplant volume while maintaining quality, safety and operational efficiency.
STRATEGY/
PLANNING & FINANCE
Andrea Tietjen, M.B.A., C.P.A.
Director of Data and Finance, Barnabas Health Renal & Pancreas Transplant Division, Saint Barnabas Health Care
System, Livingston, NJ
Debbie Morgan, M.S.W., LCSW
Vice President, Barnabas Health Renal & Pancreas Transplant Division, Saint Barnabas Health Care System,
Livingston, NJ
Moderator: Eileen Polito, RN, B.S.N., CNN
4:20PM–5:20PM, BREAKOUT SESSIONS IX
Transplant Quality: From Theory to Practice
Learn about quality theory and then hear how the University of California San Francisco transitioned from their old
practice into TransQIP.
QUALITY
Ryutaro Hirose, M.D.
Professor of Clinical Surgery; Associate Director, Surgical Residency Program, University of California, San Francisco
Moderator: Amy Peele, RN
REGULATORY
COMPLIANCE
Controversies and Challenges from the Point of View of an Independent Living Donor Advocate (ILDA)
What are the best practices in implementation of the Independent Living Donor Advocate role? We will cover
 ILDA as part of the donor team or outside consultant?
 Integration of the ILDA role throughout donor care
 Does ILDA have veto power?
Rebecca Hays, M.S.W., APSW
Living Donor Social Worker, Independent Living Donor Advocate, University of Wisconsin Hospital and Clinics,
Transplant Clinic, Madison
Moderator: Brenda Barker, RN, B.S.N.
International Transplant: A Study in Current Trends and Efforts
The worldwide demand for high quality and safe organ transplantation is growing. In some cultures, transplant carries
challenging barriers. We will discuss the international need for transplant and some examples of what a handful of
U.S. centers are doing in response to the demand.
OPERATIONAL
Yuriko Fujita, M.P.H.
Manager of Business Development/Global Services, New York Presbyterian Hospital, New York, NY
Moderator: Katie Evers, RN, B.S.N., M.B.A.
STRATEGY/
PLANNING &
FINANCE
Knowing Your Business to Plan Your Business: Strategic Development in Transplant
Increasing market share can be extremely challenging for transplant centers and is not always a wise strategy. Learn
how to identify growth opportunities and barriers. You will also get advice on leveraging the Scientific Registry of
Transplant Recipients (SRTR), the UNOS Staffing Survey and Request for Information (RFI).
Jennifer Milton, B.S.N., CCTC, M.B.A.
Executive Director, University Transplant Center, San Antonio, TX
Moderator: Angela Marquez, M.P.H.
FRIDAY, APRIL 24, 2015 – PLENARY SESSIONS
7:00AM-12:00PM
REGISTRATION DESK OPEN
7:00AM-8:00AM
CONTINENTAL BREAKFAST
8:00AM-9:00AM
SRTR Program Specific Reports, Real-time Analysis and Performance Improvement Dashboard (RAPID),
Mitigating Factors, and SIAs
We will review the methodology and performance metrics in the SRTR PSR as it pertains to OPTN MPSC and CMS
oversight. Learn about analytical methods available within RAPID for examining future PSR performance and
Northwestern Memorial Hospital’s recent peer review by MPSC and mitigating factors submission to CMS.
Bing Ho, M.D.
Assistant Professor of Medicine and Surgery, Northwestern Memorial Hospital, Chicago, IL
Moderator: Melinda Fox, M.H.A.
Mathematical Methods to Reduce Geographic Disparities in Organ Availability
Liver transplant candidates in different parts of the country experience very different rates of transplantation at similar
MELD scores. Redistricting uses mathematical optimization to combine the existing DSAs into new liver allocation
areas that are designed to reduce geographic disparity.
9:00AM-10:00AM
Dorry Segev, M.D., Ph.D.
Vice Chair for Research, Department of Surgery, John’s Hopkins Hospital, Baltimore, MD
Senior Staff, Scientific Registry for Transplant Recipients, Minneapolis, MN
Sommer Gentry, Ph.D.
Assistant Professor of Mathematics, United States Naval Academy, Annapolis, MD
Research Associate, Department of Surgery, Johns Hopkins Hospital, Baltimore, MD
Senior Staff, Scientific Registry for Transplant Recipients, Minneapolis, MN
Moderator: Brigitte Sullivan, M.B.A.
10:00AM-10:15AM, Break
10:15AM-11:15AM
Population Health: Getting to a New Business Model
Attend this session and you will learn:
 How the healthcare industry landscape is changing: adapting to a market-based model of transparency,
competition and retail
 Implications of the changes for healthcare delivery systems and the need to redefine value
 Key strategic challenges associated with the development of a successful population health management
program
 Implications for organ transplant and donation processes
Kimberly White, M.B.A.
Senior Consultant, Numerof and Associates, Inc., St. Louis, MO
Moderator: Maria Neff, M.S.
The Center for Medicare and Medicaid Services (CMS) Transplant Regulatory Update – The New, the Old and
the Upcoming
Attending this session will help you prepare for CMS regulatory surveys.
11:15AM-12:15PM
Speaker: TBD
Moderator: Kathy Jo Freeman, RN, M.S.N.