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2015 Governance Forum Agenda
A valuable experience for both existing and emerging leaders in any organization.
Boards, executives and medical staff teams should be encouraged to attend.
Friday & Saturday, May 1st & 2nd
Consequential Governance:
How boards are becoming more
intentional about their governance.
Friday, May 1, 2015
Governance Fundamentals Workshop: For new board
members or those considering joining a board
Stonewall Resort & Conference Center
wvgovernanceforum.org
honest communication. Participants will discuss principles for a
successful partnership, the differences between governing and
managing and how to approach succession planning, performance
review and compensation for the chief executive officer.
12:30 PM - 12:45 PM
Welcome and Introductions
Objectives for Session: By the end of this session, participants will:
12:45 PM - 1:30 PM
Framework for Intentional Governance
Sharon Lansdale, Pres/CEO
Center for Rural Health Development
1. State reasons why some boards manage more than they govern;
The difference between many health care organizations
is vested in the way the board approaches its work. In low
performing organizations, the board tends to be reactionary.
These boards are informed about a problem or issue and go
about developing solutions on the spot. The solutions tend to be
knee-jerk solutions that may have unintended consequences. In
high performing organizations, governance is more intentional
– an issue arises, it is referred to the most appropriate committee
and recommendations are developed. Data replaces emotion.
Process trumps intuition. The process may be cumbersome, but
it almost always leads to the best solutions.
In this session, participants will begin to explore best practices
for intentional governance by first developing a working
understanding of the fiduciary duties of individual board
members. These are the legal responsibilities of individuals who
serve on boards. Participants will also discuss the three modes of
board work necessary for meaningful board leadership.
Objectives for Session: By the end of this session, participants will:
1. Describe the concept of Intentional Governance
2. State the three fiduciary duties of individual board members
and how board members effectively carry out these duties
3. Describe how boards govern in the three modes effective
governance
1:30 PM - 2:15 PM
Board/CEO Relationship
Roger Hanshaw, Attorney, Bowles Rice
Misunderstandings often stem from the fine line between
management and governance. While board work generally
falls into the category of governance and the work of the chief
executive falls generally into the category of management,
there are some areas and responsibilities that may blur these
lines. Indeed, we would argue that there are times when the
two parties should be working in cooperative partnership on a
number of important occasions. The board and chief executive’s
level of involvement in management versus governance can
change depending on the life cycle and current state of a
nonprofit organization.
High impact boards govern in a constructive partnership with
the chief executive, recognizing that the effectiveness of the
board and the chief executive are interdependent. They build
this partnership through mutual trust, candor, respect and
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2. Describe strategies for effective governance; and
3. Review best practices for developing and implementing
processes for CEO Succession Planning, Performance Review
and Compensation
2:15 PM - 2:30 PM
Break
2:30 PM - 3:15 PM
Effective Governance Structures
Roger Hanshaw, Attorney, Bowles Rice
Individuals join boards to make a difference. Thus, how a board
organizes itself will have a large impact on the effectiveness of
governance for an organization. During this session, participants
will discuss how boards organize to effectively govern their
organizations. Issues such as board size, terms, committee structures,
effective meetings and the role of the Governance Committee will
be reviewed.
Objectives for Session: By the end of this session, participants will:
1. Identify best practices for board structure;
2. State effective committee structures and effective meeting
practices; and
3. Describe the role of the Governance Committee
3:15 PM - 4:00 PM
Planning for Future Board Leadership
Sharon Lansdale, Pres/CEO
Center for Rural Health Development
For many boards, recruitment is a once-a-year nominations process
in which the nominations committee scrambles to find candidates
to fill open positions, often resulting in less-than-ideal replacements
in the interest of time. The job of building the board is more than
just filling slots. During this session, participants will discuss the
importance of being strategic in the way a board looks at its
composition and how it develops board members over time.
Objectives for Session: By the end of this session, participants will:
1. Explore steps for boards to follow through the board
development process;
2. Understand the roles and responsibilities of a governance
committee; and
3. Identify the year long processes needed for effective board
member recruitment and development.
4:00 PM
Wrap up and Evaluations
A PROGRAM OF
A valuable experience for both existing and emerging leaders in any organization.
Boards, executives and medical staff teams should be encouraged to attend.
2015
Friday & Saturday, May 1st & 2nd
Stonewall Resort & Conference Center
wvgovernanceforum.org
Friday, May 1, 2015
Advanced Governance Workshop: Strategies for Highly
Effective Boards
5:00 PM - 7:30 PM
Opening Reception and Dinner
5:00 PM - 6:00 PM
6:00 PM - 7:30 PM
6:30 PM - 7:30 PM
Reception
Dinner
Dinner Keynote:
Public Health and Healthcare Collaboration
Ron Bialek, President, Public Health Foundation
Grounded in the belief that public health and health care are
more effective when their efforts are aligned than when they
work separately; a population health driver diagram framework
can be used to tackle challenges at the crossroads of these two
sectors. Developed by the Public Health Foundation, with support
provided by the CDC, the population health driver diagram is
being used to help focus and align a community’s efforts to make
progress on a defined community health challenge.
Population health driver diagrams serve as a starting point and
framework for discussion, and offer flexibility for identifying and
addressing unique community characteristics and needs. They also
help to create an atmosphere of collaboration and cooperation
by enabling each participant in these discussions to identify roles
already being played by their organization and others in the
community, and determine additional action that can be taken
individually and collectively to positively impact the particular
community health challenge.
Through participation in this session, participants will be able
to:
1. Describe a framework being used to build collaborative
healthcare and public health partnerships to impact health
issues at the community level;
2. Using antibiotic stewardship as an example, describe how
healthcare and public health can address population health
issues in partnership; and
3. Learn how to use two quality improvement tools – Force Field
Diagram and Population Health Driver Diagram – to facilitate
and build collaborative partnerships.
Saturday, May 2, 2015
8:00 AM - 8:15 AM
Opening Remarks and Introductions
8:15 AM - 8:30 AM
One Family/Patient’s Experience
Andy and Jay Wessels
8:30 PM -10:30 AM
Patient Experiences: From the Board
Room to the Exam Room (or Bedside)
Jake Poore, Founder and President,
Integrated Loyalty Systems, Inc.
Providing exceptional clinical experiences is not enough in today’s
increasingly demanding, value-driven health care environment:
you have to provide clinical expertise with compassion, and you
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have to do both consistently. Delivering great patient experiences
have to be more than something you do ... more than this year’s
project or initiative: it has to be a compelling declaration of who
you are as an organization. Being truly patient driven by actively
engaging patients (and their families) in their care requires a clear
line of sight from the board room to the exam room, with providers
and staff at every level understanding “this is the way we do things
here.” Jake Poore will share how health care organizations can
successfully “hardwire” great patient experiences by starting with
clear messages in the board room, “localizing” those messages down
through the organization, and ensuring accountability all the way
back up to the board room once again.
Through participation in this session, participants will be able to:
1. Describe where loyalty comes from; to be certain everyone
understands how organizational DNA must be balanced
between the clinical and human levels.
2. Describe how to ensure a clear line of sight from the board
room to the exam room (or bedside) by operationalizing the
organization’s vision and instituting a set of board-approved
operational priorities.
3. Review how families, referring physicians, even other staff
members are critical “customers” who deserve exceptional
experiences themselves, which results in increased
engagement, retention and even improved clinical outcomes.
4. Discuss how ensuring accountability at every level is essential
to achieve continuous improvement in delivering exceptional
patient experiences.
10:30 AM -11:00 AM
Break and Time to check out
11:00 AM - 12:30 PM
What keeps a health care lawyer up at night?
Amy King Condaras, Spilman Thomas & Battle
Jim Thomas, Jackson Kelly
John Moore, Bowles Rice
Bob Coffield, Flaherty Sensabaugh Bonasso
The look of health care today will be different from tomorrow. So
what are health lawyers in West Virginia, most concerned with? From
the ACA and HIPAA privacy and security issues – to Credentialing/
Peer Review - - to Human Resource issues and other concerns, this
session features some of our state’s brightest health care lawyers
discussing the health care legal issues that keep them up at night.
Through participation in this session, participants will be able to:
1. Provide an overview of laws that regulate the health care
industry;
2. Identify personal and organizational practices that can be used
to avoid or limit liability;
3. Pitfalls in healthcare financing for nonprofit organizations; and
4. Discuss emerging trends in health care delivery and payment
A PROGRAM OF
A valuable experience for both existing and emerging leaders in any organization.
Boards, executives and medical staff teams should be encouraged to attend.
2015
Friday & Saturday, May 1st & 2nd
Stonewall Resort & Conference Center
wvgovernanceforum.org
Saturday, May 2, 2015 - Continued
12:30 PM - 1:15 PM
Lunch in Stillwaters
1:15 PM - 2:30 PM
Assess to Improve: Moving Your Board
Forward through Self-Assessment
Sharon Lansdale, President/CEO
Center for Rural Health Development, Inc.
In today’s health care environment, it is imperative to strive for
healthy board governance practices and board self-assessment
can drive that process. To achieve your vision of moving from a
“functional” board to an "exceptional" board, board members
must commit to making the changes required to become
exceptional, which includes creating tangible goals for engagement,
accountability, board recruitment, and governance practices, and
assessing its performance against these goals.
Through participation in this session, participants will be able to:
1. Understand governance roles and responsibilities of boards;
2. Explore tools and strategies to tap into the talents of board
members and deepen their engagement; and
3. Review the self-assessment process that results in a governance
improvement plan.
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2:30 PM - 3:30 PM
Creating Goodwill, Confidence and Trust
in Your Community
Andy Wessels, CEO
Sterling Communications of WV
As the cornerstone of health care in your community, now more
than ever participation and community involvement are critical to
your health care organization’s success. Although every health care
organization needs a marketing and public relations strategy, there
is no better PR program than community involvement. Andy will
lead participants through the steps of beginning interaction with
your community that will lead to increased confidence and trust
with your community.
Through participation in this session, participants will be able to:
1. Describe the steps to building confidence in your community;
and
2. Discuss the different types of events health care organizations
are using to be more involved in their communities.
3:45 PM
Wrap Up and Evaluations
A PROGRAM OF