Educational Services Overview
Epicor Professional Services Educational Services Overview Flexible Training Programs Deliver Ongoing Learning on Your Terms When you purchase an Epicor system, you’re not just buying a computer to maintain your data—you’re making an investment in a business management system. With your investment you’re getting a business tool proven to increase your productivity and profitability. To use even the most powerful tool to its full potential, you need comprehensive training. That’s why Epicor offers a variety of educational services designed to ensure that you use your system to the fullest. These services come in a variety of forms, including onsite training, virtual classroom, Professional Business Consulting, workshops, seminars, and innovative software tools. The Services You Need Benefits • Master the potential of your system and maximize your return on investment • Select the type of service that fits your business whether you prefer onsite, in-depth training or self-paced online tutorials • Ensure business continuity throughout the implementation process by leveraging education and consultative services that minimize disruptions to your business • Make more informed decisions to improve the bottom line • Take advantage of service options tailored to YOUR business needs • Streamline business operations with programs that educate and train every level of employee Our services don’t simply teach you how to run the applications. We show you how to analyze your business data so you can make informed decisions to improve your bottom line. In addition to guiding you through system implementation, we also provide a variety of ongoing education options. As we continue to expand and refine our suite of software applications, it is crucial that you understand how to use these cutting-edge tools to make a difference in your business. Custom Programs Epicor understands that one-size-fits-all solutions don’t always fit your company. You want services, training and pricing options that make sense for you. We offer the flexibility you’re looking for with our series of service options that can be tailored to meet your business needs. From implementation to continued support, you’ll find that Epicor offers the best educational and consultative services for your business. Educational Services Overview Epicor Professional Services Educational Services Overview Project Management Our Educational Services provide the flexibility to maximize your technology investment. You can customize an implementation plan and select an ongoing services program to fit your needs. The following are examples of some of the tools and services that we offer: Epicor Project Managers provide account leadership to ensure that you maximize your computer investment. Project Managers will work with your Epicor salesperson to understand your system requirements, conversion needs, special development requirements and more. Comprehensive Business Analysis Training on Demand Training on Demand is an online training tool that delivers effective training to your employees. Either role-based or job-specific training content, the TOD Catalog offers over 200 multimedia training modules with associated tests to assess your employees’ progress and understanding of key concepts so they are successful in their job. Virtual Classroom Training Virtual Classroom Training provides a wide selection of course offerings for you and your key personnel, in the comfort of your workplace. These sessions are broken down into manageable oneto two-hour blocks to maximize retention and minimize time away from work. This service provides a complete statistical analysis, with a review of all key financial indicators. The results are compared to current industry standards for similar businesses. The findings are then translated into dollars, using a return-on-investment model. Key Manager Training Send your top managers to a comprehensive, customized training program held at Epicor corporate headquarters. This training gives your key personnel the knowledge they need to be successful in their position and help your company get the most from your Epicor system. About Epicor Epicor Software Corporation is a global leader delivering business software solutions to the manufacturing, distribution, retail, and service industries. With more than 40 years of experience, Epicor has more than 20,000 customers in over 150 countries. Epicor solutions enable companies to drive increased efficiency and improve profitability. With a history of innovation, industry expertise and passion for excellence, Epicor inspires customers to build lasting competitive advantage. Epicor provides the single point of accountability that local, regional, and global businesses demand. For more information, visit www.epicor.com. Contact us for more information on Epicor Products and Services +1.800.538.8597 Corporate Office 804 Las Cimas Parkway Austin, TX 78746 USA Toll Free: +1.888.448.2636 Direct: +1.512.328.2300 Fax: +1.512.278.5590 Latin America and Caribbean Blvd. Antonio L. Rodriguez #1882 Int. 104 Plaza Central, Col. Santa Maria Monterrey, Nuevo Leon, CP 64650 Mexico Phone: +52.81.1551.7100 Fax: +52.81.1551.7117 [email protected] Europe, Middle East and Africa No. 1 The Arena Downshire Way Bracknell, Berkshire RG12 1PU United Kingdom Phone:+44.1344.468468 Fax:+44.1344.468010 www.epicor.com Asia 238A Thomson Road #23-06 Novena Square Tower A Singapore 307684 Singapore Phone:+65.6333.8121 Fax:+65.6333.8131 Australia and New Zealand Suite 2 Level 8, 100 Pacific Highway North Sydney, NSW 2060 Australia Phone:+61.2.9927.6200 Fax:+61.2.9927.6298 The contents of this document are for informational purposes only and are subject to change without notice. Epicor Software Corporation makes no guarantee, representations or warranties with regard to the enclosed information and specifically disclaims, to the full extent of the law, any applicable implied warranties, such as fitness for a particular purpose, merchantability, satisfactory quality or reasonable skill and care. This document and its contents, including the viewpoints, dates and functional content expressed herein are believed to be accurate as of its date of publication, September 2014. The usage of any Epicor software shall be pursuant to the applicable end user license agreement and the performance of any consulting services by Epicor personnel shall be pursuant to applicable standard services terms and conditions. Usage of the solution(s) described in this document with other Epicor software or third party products may require the purchase of licenses for such other products. Epicor, Business Inspired, the Epicor logo and Eagle are trademarks or registered trademarks of Epicor Software Corporation in the United States, certain other countries and/or the EU. All other trademarks mentioned are the property of their respective owners. Copyright © 2014 Epicor Software Corporation. All rights reserved. Part# 06EPSDSES
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