1. Healthcare

Lean Enterprise
About the Program
A Lean Enterprise is characterized as a customer-centric approach to achieving "performance without waste." Many
organizations waste 70%-90% of available resources through improper management of information, materials and time to
name a few. Lean Enterprise principles offer tangible methodologies for the identification and elimination of this waste,
resulting in improved service, quality, productivity and profitability. A fundamental concept is to identify and understand
our processes from a value stream approach, resulting in more efficient and effective delivery of value to the customer.
The project-based Lean Enterprise Certificate Program teaches the fundamentals, techniques and follow-up skills
necessary to achieve measurable results from the shop floor to the top floor. The Lean Enterprise program is conducted
in a dynamic learning environment using performance and process simulation, lecture, plant tours, videos, selected
hands-on activities and case study discussions. During the course, students complete a group/individual project focused
on actual workplace application of the lean principles. Upon completion, students will possess a complete framework for
the successful lean implementation and deployment within their own operation.
Topics Include:
Minimize waste,
Maximize customer value
Benefits
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Value Stream Mapping
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5S and Visual Workplace
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Kaizen Events
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A3 Problem-Solving and Root Cause Analysis
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Hoshin Kanri and Benchmarking
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Lean Office
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Cellular Manufacturing
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Lean Product Development
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SMED / Set-up Reduction / TPM
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Inventory Management, Kanban Pull Systems,
Scheduling Tools and Lean Supply Chain
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Theory of Constraints
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Lean Six Sigma and the DMAIC
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Root Cause Analysis, FMEA and Mistake
Proofing
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Process Standardization and Stabilization
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Plus 3 to 4 site tours!
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Gain hands-on experience through value stream
mapping, lean simulations, and site tours
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Conduct a real-life project with actual results
Who Should Attend?
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Learn instantly applicable skills that can benefit both
your company and your career
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Obtain World Class performance results, such as:
Improvement
Reduction
o Cash Flow
o Operating Cost
o Customer Loyalty
o Poor Quality
o Market Share
o Floor Space
o On-time Delivery
o Inventory
o Productivity
o Business Transaction Cycle Time
o Safety and Morale o Manufacturing Cycle Time
•
•
Business leaders, managers and
professionals
Teams or individuals responsible for
managing or participating in continuous
improvement activities
Industries include: IT, Healthcare,
Telecommunications, Biotechnology, Financial
Services, Chemical, Manufacturing, Energy,
Education, Government and Law Enforcement
Program Requirements
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Program Details
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Class and site tour participation.
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Complete an individual or team-based project that
meets the criteria described below
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Present project results to the class and invited
guests
Free Information Session
”How Local Companies are Using Lean to
Transform Their Businesses”
Learn more and register
•
Lecture Schedule*
Thursdays, 1:00 – 6:00 p.m. (15 sessions)
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Project Criteria
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Improve an existing process
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Tie to a value stream; driven by real business needs
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Include relevant pre-improvement measurements
and projected post-improvement results, including
both operational (time and quality) and financial
elements
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Utilize at least one root cause analysis technique
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Incorporate work standardization and visual
management
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Project must result in measurable improvement by
the final class
Location
UC San Diego Extension University City Center
6256 Greenwich Dr., San Diego, CA 92122 (map)
Phone: (858) 534-9999
*Please Note:
Site tours are scheduled outside
of lecture hours. Schedule will be
announced in class.
Fee
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$2495.00
Program Fee Includes:
o
o
o
Course Materials
Lean Enterprise Certificate Fee
Textbooks
The Toyota Way, Jeffrey Liker.
Publisher: McGraw-Hill; 1st ed. ISBN:
0071392319
The Lean Enterprise Memory Jogger, by
Richard MacInnes. Publisher: Goal/QPC,
ISBN:
Application Process
extension.ucsd.edu/LeanEnterprise
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Complete and submit the program application.
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Students will be contacted within one week of
submission.
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If accepted into the program, enrollment instructions
will be provided and payment information will be
required.
o
UC San Diego Extension accepts cash, checks,
credit cards (Visa/MC/AmEx/Discover) and
company Purchase Orders (PO). Payment
plans are also available.
Lead Instructor
Jerry Wright, MBA, BSME, PE, is the SVP of Lean and Enterprise Excellence at DJO Global, Inc. in Vista, CA. He
helped to introduce lean thinking and transformed the company from a traditional batch and queue manufacturer to
a world-class, lean enterprise. Jerry is the holder of one U.S. patent, the Vice Chairman of the Association for
Manufacturing Excellence (AME) and is the Chair of the Southern California Lean Network.
Co-Instructors
Karen Martin, MA, has more than 25 years in building, managing and improving operations. Her firm, Karen Martin
& Associates, specializes in applying Lean thinking and business performance improvement to a broad range of
industries including construction, energy, financial services, government, healthcare, manufacturing,
pharmaceuticals, and transportation. She is author of The Outstanding Organization, and co-author of The Kaizen
Event Planner, Metrics-Based Process Mapping, and the forthcoming Value Stream Mapping.
Mike Osterling, MBA, CPIM, has more than 25 years of management experience and has been helping companies
on their Lean journey since 2000. Mike has supported lean in a variety of industries including aerospace,
automotive, consumer goods, capital equipment, oil production, construction and computers. He is a certified Lean
trainer, holds a Six Sigma Black Belt and is CPIM at APICS.
Ric Van Der Linden, MAOMMAOM (Master of Arts in Organizational Management), is Principal Consultant for
ProgressivEdge, a consulting business focused on Continuous Improvement techniques with a strong emphasis on
Lean Six Sigma. Along with project leadership, he has trained, mentored and certified over 500 Lean/Green/Black
Belt students with a cumulative savings of $50 million. Though he started in Manufacturing with Honeywell, during
the past decade he has provided both tactical and strategic support for process improvements in a variety of
industry including; healthcare, military, utilities, administrative and a variety of services. Ric is a certified Lean
Expert and Lean Six Sigma Master Black Belt (LSSMBB).
For more information:
Angela Cook
(858) 534-8133
[email protected]
extension.ucsd.edu/LeanEnterprise