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Duchy of Cornwall Nursery
Horticultural and Retail Assistant
The Duchy of Cornwall
The Duchy of Cornwall is a private estate which funds the public, charitable and
private activities of The Prince of Wales and his family. The Duchy consists of around
53,154 hectares of land in 24 counties, mostly in the South West of England.
The Duchy estate was created in 1337 by Edward III for his son and heir, Prince
Edward, and its primary function was to provide him and future Princes of Wales with
an income from its assets. A charter ruled that each future Duke of Cornwall would be
the eldest surviving son of the Monarch and the heir to the throne.
The current Duke of Cornwall, HRH The Prince of Wales, is actively involved in
running the Duchy and his philosophy is to improve the estate and pass it on to future
Dukes in a stronger and better condition.
Horticultural and Retail Assistant
Main purpose of role
Position
Scope of role
Working as part of a dedicated small team responsible for the presentation,
maintenance and sales of all plant and other merchandise within the Nursery.
The post reports to Horticultural and Retail Supervisor and has no direct reports.
The Horticulture and Retail Assistant will be responsible for:
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Assisting in care and maintenance of all plant products.
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Creating seasonal displays under the direction of the Horticulture and Retail
Supervisor.
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Ensuring all areas of the nursery are kept clean and tidy, and exceptional
standards of presentation are maintained.
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Providing excellent customer service and assisting customers with retail
purchasing and advice.
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Accepting deliveries combined with managing movement of stock and levels.
o
Responsibility for data input and producing labels and pricing of goods.
o
Able to operate the till and complete customer transactions in the shop,
providing sales cover as and when required.
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Answering telephone enquiries including customer orders.
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Abiding by the Health and Safety at Work etc Act 1974 and all relevant
procedures to ensure a safe working environment.
o
Flexibility to perform any other duties and objectives as required to
contribute effectively to the achievement of the business aims and objectives.
Relationships
You will need to work and communicate effectively with others and establish positive
working relationships with Customers, staff and couriers.
Reward package
19.5 hours per week and will include weekend cover on a rota basis. At seasonal
times longer hours maybe required.
£7.65 per hour
You will be entitled to 28 days holiday pro rata including bank holidays
The Duchy will contribute 5% of basic pay into its group Stakeholder pension scheme.
Person specifications
Education,
Experience &
Qualifications
Minimum Relevant Level 3 Qualification in Horticulture (e.g. NDH, RHS
Diploma/Advanced Certificate, Edexcel NCH)
Valid Certification for Forklift Operators (Forklift Licence) and ideally experience
tractor driving.
Demonstrated experience working in a top class garden retail business, which
includes:
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sowing seeds, planting bulbs or taking cuttings
nurturing plants; watering, pruning, weeding and treating for pests and
disease
putting plants into pots and trays, ready to sell
setting out displays of plants, pots, garden tools and other merchandise
helping to carry and load heavy items to customers’ cars.
operating the till at the checkout, taking cash and card payments
pricing stock and filling the shelves
phoning to order new stock
taking phone orders from customers
Advising customers on plant choice and care.
Holds a relevant Qualification in Health and Safety at Work.
Support the Manager and Supervisor, Horticulture and Retail in meeting sales goals
and performance targets.
Keep up to date with developments in the horticultural sector.
Personal
You will be an excellent communicator, being able to converse effectively with
customers and other members of the team
You are very tactful and totally discrete; organised and systematic; able to build
positive working relationships at all levels and across the Nursery.
Able to deal professionally with customers; precise and accurate in your work, with
good self-checking; open to discussion, change and development; easy-going yet
professional, self-directed and productive; Well organised and able to work under
pressure at busy times
You will need to have a strong empathy with the objectives of the Duchy of Cornwall
and the implementation of the Duchy’s policies.