1. Healthcare

Spring/Summer 2015
Management
Systems, Inc.
ISO 9001
ISO 14001
ISO 50001
ISO 13485
ISO 17025
ISO/TS 29001
ISO 31000
TS 16949
OHSAS 18001
AS9100
AS9110
FSSC 22000
ISO 22301
Your Management Systems Solutions Provider
Management Systems, Inc.
About Us
AQS Management Systems, Inc. provides consulting, training, coaching, and project assistance in support of
organizational improvement and implementation of international management system standards. We successfully
participated in the RAB pilot project for ISO 9000 Lead Auditor Training in 1993 and the ISO 14001 Lead Auditor
Training in 1996. No organization has been doing RAB/RABQSA Exemplar Global Certified Lead Auditor
Training longer than AQS Management Systems.
Established in 1989, we have grown to offer a full range of innovative training and
consulting services to industry, government, non-profit, and service in areas of Quality,
Environment, and Occupational Health and Safety. Our full time staff and regional
technical experts are fully qualified to provide the support you need. We have never
had a client who failed an audit where we provided direct consulting support.
Our Qualifications
The AQS skill set includes trainers and consultants with technical expertise in:
• Manufacturing
• Service
• Waste Water Treatment
• Government
• Automotive
• Aerospace
• Food
• Occupational Health and
Safety
• Health Care
• Geology
• Air Pollution
• HACCP
• Medical Device
• Agribusiness
• Resource Management
• Energy Management
• Pollution Prevention
• Oil and Gas
• Food Safety
• PS Prep/Organizational
Resilience
Project Support
What We Do
Our primary focus is to
provide timely, costeffective advice and
support to organizations
who intend to use their
completed management
system to generate profit
and reduce risks for their
organization. In addition
to achieving successful
registration, we work with
our clients to achieve
improved customer
satisfaction, improved
internal performance, and
efficient operations.
What Makes Our Consulting Approach Unique
AQS’s time-tested consulting approach is truly unique in our industry. Unlike many
consulting organizations that work to fit an organization into ISO, we will help you and
your team to integrate ISO into the framework of your organization. This approach ensures
that you have only one system to manage; your business. With the help of our experienced
consultants you will never have to manage ISO as a separate set of requirements that fall
outside your business processes.
While most consultants understand the “rules,” and many of the best consultants understand
how to successfully apply the “rules,” AQS Management Systems distinguishes its consulting
projects by adding one critical component – we understand when the “rules” apply. Our
no-nonsense approach to consulting achieves registration and performance results.
Our Commitment To You
Whether you need a full time project manager or a “jump start”
for your do-it-yourself project, our consulting/training team will
invest the time to work with you to ensure the service we provide
meets your needs for cost, delivery, performance, and results.
Mark Ames
President
Table of Contents
Changes in ISO 9001 and ISO 14001
Public Offerings New! Integrated Auditor Training for QMS, EMS and/or OHSAS
Online Training 3
4-6
6
7
AQS Management Systems is proud to be Carbon
Neutral and a partner of Carbonfund.org.
ISO
OHSAS 18001
18001
ISO9001
9001 | | ISO
ISO14001
14001 | | ISO
ISO13485
13485 | | TS
TS16949
16949 | ISO 31000 || OHSAS
www.aqsperformance.com
• 2 •
1-800-633-2588
» ISO 9001 and ISO 14001 are changing, are you ready for the changes?
AQS will be offering a suite of courses on various topics related to the changes
Whether you need to learn how to implement the changes in your existing
management system, train your existing auditors or learn how to incorporate Risk
Based Thinking into your management system, AQS can help!
The Final Draft International Standard (FDIS) for both ISO 9001 and ISO 14001 are expected to be published
in the spring of 2015. At that time, AQS will be releasing courses based on the revisions.
A list of some of the courses coming to you is below:
» ISO 9001:2015 The Path Forward
This course is intended for Management at all levels, Quality personnel, and others who need to
understand the requirements, what the requirements mean for their organization, and the
steps their organization must take to update their current QMS to meet the
requirements of ISO 9001:2015.
learn
» Risk Based Thinking for Management Systems
This course provides broad and detailed coverage of the requirements
within ISO 9001:2015 and ISO 14001:2015. This course then expands to a
detailed presentation of ISO 31000, Risk Management which provides a
methodology that can be used to meet the requirements imbedded within
the new ISO 9001:2015 and ISO 14001:2015 requirements.
■ ■ ■
UNDERSTAND
■ ■ ■
implement
» Re-thinking Documentation
■ ■ ■
This course is intended to fulfill the ultimate intent of the ISO 9001:2015
requirements which is to emphasize the linkage between bottom line business results and
financial performance rather than “paperwork”. This course will include defined methodologies for
implementing ISO 9001:2015 with a focus on business results.
» Understanding and Auditing ISO 9001:2015 for experienced auditors
This course is intended for experienced auditors. It will cover the specific differences between the
ISO 9001:2008 requirements and ISO 9001:2015 requirements from an auditors perspective. This
course will emphasize the concepts that will be difficult to audit including new requirements that are
less prescriptive, including for example; not requiring procedures and records, risk based thinking,
knowledge management, and many others.
» Management Overview of ISO 9001:2015
This course is intended for senior management and other decision makers including quality
personnel. This course is focused on presenting the specifics of the changes, why the changes are
being made, and what is expected from an organization as it moves toward ISO 9001:2015.
Please let us know what you might be interested in at 1-800-633-2588 or visit http://aqsperformance.com/
pages/9001-2015_Inquiry.php. We will keep you updated on the status of the changes to the standard, as
well as the future training. Also, you will qualify for additional discounts only available PRIOR to the release
of the FDIS.
AS9100 | AS9110 | FSSC 22000 | ISO 17025 | ISO 22301 | ISO/TS 29001
www.aqsperformance.com
• 3 •
1-800-633-2588
Public Offerings
ISO 9001:2008 36-Hour Certified
Lead Auditor
» $1795, as low as $1345
Five Days: 3.6 CTUs
Schedule:
Days 1-2 7:30 am – 6:45 pm
Days 3-4 7:30 am – 5:30 pm
Day 5 8:00 am – 12:00 pm
ISO 9001:2008 3-Day Certified
Internal Auditor
» $1195, as low as $995
Three Days: 2.3 CTUs
Schedule:
8:00 am – 6:00 pm
Classes in...
March 2-6
March 9-13
March 16-20
March 23-27
Minneapolis
Phoenix
Pittsburgh
Seattle
June 1-5
June 8-12
June 15-19
June 22-26
Minneapolis
Manchester, NH
Las Vegas
Charlotte
April 13-17
April 13-17
April 20-24
April 27-May 1
Washington DC
New Orleans
Tampa
Dallas
July 13-17
July 13-17
July 20-24
July 27-31
Hartford, CT
Houston
Denver
Chicago
May 4-8
May 4-8
May 11-15
May 18-22
Boston
Atlanta
Manchester, NH
Sacramento
August 3-7
August 10-14
August 17-21
August 24-28
Nashville
Santa Ana
St. Louis
Buffalo
March 2-4
March 9-11
March 16-18
March 23-25
Minneapolis
Phoenix
Pittsburgh
Seattle
June 1-3
June 8-10
June 15-17
June 22-24
Minneapolis
Manchester, NH
Las Vegas
Charlotte
April 13-15
April 13-15
April 20-22
April 27-29
Washington DC
New Orleans
Tampa
Dallas
July 13-15
July 13-15
July 20-22
July 27-29
Hartford, CT
Houston
Denver
Chicago
May 4-6
May 4-6
May 11-13
May 18-20
Boston
Atlanta
Manchester, NH
Sacramento
August 3-5
August 10-12
August 17-19
August 24-26
Nashville
Santa Ana
St. Louis
Buffalo
Classes in...
ISO 9001:2008 36-Hour Certified Lead Auditor with Medical Device Focus
(ISO 13485) » $1895, as low as $1445
Five Days: 3.6 CTUs
Schedule: Days 1-3 7:30 am – 7:00 pm
Day 4 7:30 am – 5:30 pm
Day 5 8:00 am – 12:00 pm
ISO 9001 Certified Lead Auditor for the Petroleum, Petrochemical &
Natural Gas (API Q1) Industry (ISO/TS 29001) » $1895, as low as $1445
Five Days:
3.6 CTUs
Schedule: Days 1-2 7:30 am – 7:00 pm
Days 3-4 7:30 am – 6:00 pm
Day 5 8:00 am – 12:00 pm
Classes in...
March 9-13
May 18-22
July 27-31
Classes in...
April 20-24
July 20-24
3-Day AS9100 Internal Auditor Training » $1295, as low as $1095
Classes in...
Three Days
April 27-29
July 20-22
Schedule: Days 1-3 8:00 am to 5:30 pm
Minneapolis
Sacramento
Chicago
New Orleans
Denver
Tampa
Houston
ISO 9001 | ISO 14001 | ISO 13485 | TS 16949 | ISO 31000 | OHSAS 18001
www.aqsperformance.com
• 4 •
1-800-633-2588
Public Offerings
ISO 14001 36-Hour Certified Lead
Auditor
» $1795, as low as $1345
Five Days: 3.6 CTUs
Schedule:
Days 1-2 7:30 am – 6:30 pm
Days 3-4 7:30 am – 6:00 pm
Day 5 8:00 am – 12:00 pm
Classes in...
March 2-6
March 9-13
March 16-20
March 23-27
Minneapolis
Phoenix
Pittsburgh
Seattle
June 1-5
June 8-12
June 15-19
June 22-26
Minneapolis
Manchester, NH
Las Vegas
Charlotte
April 13-17
April 13-17
April 20-24
April 27-May 1
Washington DC
New Orleans
Tampa
Dallas
July 13-17
July 13-17
July 20-24
July 27-31
Hartford, CT
Houston
Denver
Chicago
May 4-8
May 4-8
May 11-15
May 18-22
Boston
Atlanta
Manchester, NH
Sacramento
August 3-7
August 10-14
August 17-21
August 24-28
Nashville
Santa Ana
St. Louis
Buffalo
FSSC 22000 (ISO 22000 + ISO 22002) Food Safety Lead Auditor Training »
$1995, as low as $1545
Five Days: 3.6 CTUs
Schedule: Days 1-4 7:30 am – 6:00 pm
Day 5 8:00 am – 12:00 pm
Classes in...
April 20-24
June 22-26
August 17-21
New Orleans
Las Vegas
Santa Ana
Exemplar Global Certified Examinations FS, AU and TL are administered during the course.
AS9100:2009 40-Hour Certified Aerospace Lead Auditor
» $1895, as low as $1445
Classes in...
April 27-May 1
June 22-26
July 20-24
August 17-21
Five Days: 4.0 CTUs
Schedule: Days 1-4 7:30 am – 7:00 pm
Day 5 8:00 am – 12:00 pm
ISO 9001:2008 36-Hour Certified Lead Auditor for the Automotive Sector
(TS 16949) » $1895, as low as $1445
Five Days: 3.6 CTUs
Schedule: Days 1-2 7:30 am – 6:30 pm
Days 3-4 7:30 am – 5:30 pm
Day 5 8:00 am – 12:00 pm
OHSAS 18001 36-Hour Certified Lead Auditor
» $1795, as low as $1345
Dallas
Las Vegas
Hartford, CT
Santa Ana
Classes in...
April 27-May 1
June 8-12
August 24-28
Dallas
Minneapolis
Buffalo
Classes in...
April 20-24
June 22-26
August 17-21
Five Days: 3.6 CTUs
Schedule: Days 1-2 7:30 am – 6:30 pm
Days 3-4 7:30 am – 6:00 pm
Day 5 8:00 am – 12:00 pm
Early RegistrationDiscounts:
(30 days in advance)
4-5 Day Courses $150
3 Day Courses $100
New Orleans
Las Vegas
Santa Ana
Multiple Registration Discounts:
4-5 Day Courses 2-5 $100,
6+ $300
3 Day Courses 2+ $100
Register Today!
Online at aqsperformance.com or call 1-800-633-2588
AS9100 | AS9110 | FSSC 22000 | ISO 17025 | ISO 22301 | ISO/TS 29001
www.aqsperformance.com
• 5 •
1-800-633-2588
New! Integrated Auditor Training for QMS, EMS and/or OHSAS
Note: ‘QMS’ auditing portion can be based on ISO 9001, ISO 13485, TS 16949,
AS9100 and ISO 29001
Public offerings of this course cover ISO 9001, ISO 14001 and OHSAS 18001
Onsite courses are available to include ISO 13485, TS 16949, AS9100 or ISO 29001
as the ‘QMS’ standard
QMS/EMS
QMS/OHSAS
EMS/OHSAS
QMS/EMS/OHSAS 4 Days
4 Days
4 Days
5 Days
Those who successfully complete this course will:
• Understand the planning required to conduct integrated audit activities across multiple management systems
standards
• Understand and successfully interpret the requirements of ISO 9001(or industry specific QMS standard), ISO 14001 and/or OHSAS 18001
• Plan and conduct Integrated Audits based on ISO 19011
• Generate documentation associated with a successful Integrated Audit including Integrated Audit Checklist
• Use of effective opening and closing meetings to manage the communication
process during Integrated Audits
• Conduct Integrated Audit interviews that generate audit evidence
• Ensure nonconformities are resolved prior to closing each audit cycle
Intended learning outcomes associated with Integrated Auditing—students will:
1. Interpret the ISO 9001(or industry specific
QMS standard), ISO 14001, and OHSAS 18001
requirements within an audit scenario
2. Identify the attributes of a process based audit
3. Identify audit requirements that result in audit
evidence
4. Identify nonconformities in an audit scenario
5. Identify terminology and definitions as they
apply to the ISO 9001(or industry specific QMS
standard), ISO 14001, and OHSAS 18001 auditing
processes (19011)
6. Identify the knowledge and skills associated with
conducting integrated audits
7. Identify audit principles
8. Identify roles and responsibilities of the Auditor
9. Identify the personal behaviors of a successful
Auditor
10. Identify the components of an Audit Cycle
11. Identify the components of a well-written
Integrated Audit Checklist
12. Identify the individual components of successful
opening meetings during Audits
13. Identify the components of successful Audit
Interviews
14. Identify the components of Audit Evidence
(conformities & nonconformities)
15. Identify the components of a well-written Audit
Report
16. Identify the components of successful Audit
closing meetings
17. Identify an auditor’s responsibility for successful
follow up/Corrective Action/Preventive Action
18. Identify specific requirements from each
appropriate standard that can be incorporated
into an Integrated Audit Checklist for a specific
Department / Function / Area
Additional benefits associated with attending this course:
• Qualify additional staff to conduct audits
• Provide critical knowledge for your management staff
• Gain insight into the ISO 9001(or industry specific QMS standard), ISO
14001, and OHSAS 18001 audit requirements to augment/sustain your
existing program
• Understand the intent and purpose of industry specific subject matter such
as Core Tools and 21 CFR 820 where applicable
Call 1-800-633-2588 today to get a quote to have AQS come to your
facility and train your group!
Days:
Time:
4.5 CTUs: 4.0 Price: $1795
Days 1-4 8:00 am – 5:00 pm
Day 5 8:00 am – 12:00 pm
Schedule:
June 8-12
August 17-21 Minneapolis
Santa Ana
These public offerings will include content
on ISO 9001, ISO 14001 and OHSAS 18001
ISO 9001 | ISO 14001 | ISO 13485 | TS 16949 | ISO 31000 | OHSAS 18001
www.aqsperformance.com
• 6 •
1-800-633-2588
Online Training
AQS and QualityWBT Center for
Education have teamed up to
meet many of your learning needs.
Certificates for continuing education
units (CTUs) are issued for completed
courses. Every course has practical
information and value-added job
aids. Classes are specifically geared
toward business needs and selfimprovement. You will find it easy to
navigate around the training center
and classes. If you wish, you may also
take the free class listed in the catalog.
All web-based training is 100% asynchronous, at your own
place and pace.
Web-based training may meet your needs.
1. Are your training needs knowledge based (information
about a topic) as opposed to experiential based
(learning manual techniques such as CPR training)?
2. Do you need to stretch your training dollars?
3. Are you looking for ways to improve
the effectiveness of your training?
4. Are travel costs an important factor?
5. Is it difficult to schedule training times
because of employee schedules?
6. Is it important that everyone trained
get the same message/ information?
7. Do students have access to the internet
at work or at home?
8. Is it important to keep a record of the training?
9. Do you need immediate access to current training
records?
10. Are student capabilities to learn spread over a wide
range?
11. Do you prefer training with lots of job aids?
12. Do you want training that is fully Certified and results in
recognized CTUs?
13. Do you have students at multiple sites?
14. Do you need a proven training class that has a record of
success?
If you find yourself saying yes to the above questions, webbased training may be an attractive training alternative for
you to consider.
Certified Blended Lead Auditor Training for
ISO 9001, ISO 13485, TS 16949 and ISO 14001
• 3 days of Online Training and
• 2 days of Face-to-face Training
• Save valuable time and money
Call today for more information on this unique
Exemplar Global Certified Training!
Standards
New! ISO 22000:2005 Requirements from A to Z
QMS Concepts and Controls
ISO Lesson Guide: 9001 Made Easy
ISO 9001 Requirements from A to Z
ISO 9001:2008 Certified Lead Auditor Training: Part I & II
ISO 9001:2008 Transition Training: Be Prepared–Know the
Changes
ISO 14001 Implementation Guide: Step-by-step Guide
ISO 14001 Requirements from A to Z
ISO 14001:2004 Certified Lead Auditor Training: Part I & II
Identifying Environmental (ISO 14001) Aspects and Impacts
ISO/TS 16949 Requirements from A to Z
ISO/TS 16949:2002 Certified Lead Auditor Training:
Part I & II
ISO/TS 16949 Overview and ISO 9001/QS9000 Transition
Worksheet
ISO 13485 Requirements from A to Z
ISO 13485:2003 Certified Lead Auditor Training: Part I & II
ISO 9004 Checklist for Performance Improvement TS 16949 Introduction
Auditing
New! eAuditing Fundamentals: Virtual Communications
and Remote Auditing
Auditing (CQA) Fundamentals I
Auditing (CQA) Fundamentals II
Auditing (CQA) Fundamentals III
Auditing (CQA) 2004 BOK Additions Training
Internal Auditing Basics
Process Auditing Techniques
Continual Improvement Assessment: Promoting and
Sustaining Business Results
Improvement Skills and Tools
Root Cause Analysis: Solve Problems by Eliminating Causes
Continual Improvement Assessment: Promoting and
Sustaining Business Results
FMEA for Beginners: Taking Preventive Action
Improvement Tools and Techniques
Measuring and Managing Customer Satisfaction
Identifying Environmental (ISO 14001) Aspects and Impacts
Measurement System Analysis (MSA) for Beginners: Know
Your Sources of Error
Go to www.aqsperformance.com/onlinetraining for more
information.
AS9100 | AS9110 | FSSC 22000 | ISO 17025 | ISO 22301 | ISO/TS 29001
www.aqsperformance.com
• 7 •
1-800-633-2588
AQS Management Systems, Inc.
2167 Northdale Boulevard NW
Minneapolis, MN 55433
PRSRT STD
US POSTAGE
PAID
EAU CLAIRE WI
PERMIT NO. 366
Spring/Summer 2015
Spring/Summer 2015
Management Systems, Inc.
NEW!
ISO 9001:2015 Training
ISO 9001
ISO 14001
ISO 50001
and
ISO 13485
Integrated Management Systems Auditor Training
ISO 17025
See page 3.
•••
ISO/TS 29001
ISO 31000
TS 16949
AQS Management Systems celebrates over 25
years of providing Industry Leading Management
Systems Training and Project Support.
•••
OHSAS 18001
AS9100
AS9110
FSSC 22000
2167 Northdale Boulevard NWPhone 763-746-0505
Minneapolis, MN 55433800-633-2588
[email protected]
ISO 22301